Church Mutual Insurance Company
Merrill, WI, USA
The End User Services Manager position manages and ensures adequate support and fulfillment services for Church Mutual Group and its business partners. This position is responsible for management and appropriate allocation of resources to ensure business goals are achieved. Communicate strategy; develop plans and completion criteria; and acquire, deploy, and integrate technology solutions. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning. Provide leadership and direction to team members, vendors, subcontractors, and CMIC personnel, providing supporting activities that are subject to business measurements, impact customer satisfaction, and affect costs or expenses. Participate in IT Department planning to strengthen and improve service delivery plans and processes, standards, policies, and procedures and ensure their adoption and enforcement.
Primary Job Responsibilities
Supervisor/Manager responsibilities may include all of the following:
Staffing needs, to include interviewing and onboarding for new employees.
Training and development as well as coaching and motivation for staff.
Performance Management, goal setting, employee engagement, and salary administration.
Workforce Management to include unit equipment, software, and space needs; approving time off and overtime usage; and budget recommendations.
Manage and allocate resources to IT areas to ensure the achievement of business goals. Accountable for team service delivery performance and for the impact of the results on IT and the business. Communicate strategy and develop plans to foster high level of staff engagement.
Responsible for the effective acquisition, deployment, and integration of information technology solutions. Ensure effective deployment and flexibility in meeting changing business needs. Develop plans and completion criteria and coordinate efforts of team members, vendors, subcontractors, and CMIC personnel.
Enable the organization's flexibility through effective leadership and direction. Ensure availability of technology resources with the appropriate knowledge and skills.
Lead through collaboration, partnering, and clear decision making. Provide leadership and guidance to individual contributors.
Develop appropriate standards, policies, and procedures and ensure their adoption and enforcement.
Maintain contact with senior IT management and communicate problem progress/status, risk management, and business satisfaction updates.
Participate in cost improvement strategies, including parts usage, labor, and other expense elements. Participate in overall IT Department planning to strengthen and improve service delivery plans and processes.
Support activities subject to business measurements, impact customer satisfaction, and affect costs or expenses.
Participate in department capital, expense, and compensation budgeting.
Perform vendor negotiations, contract management, escalation, purchase request, and invoice verification.
Maintain the asset inventory.
Manage services for end‑user setup, desktop installations, provisioning, reporting, and end‑user device configuration.
Support the processes for change in employee status, including new hires, transfers, promotions, and terminations.
Manage software licensing for installed software packages.
Provide first‑level support for all Church Mutual applications.
Manage the installation of fix packs, service packs, and firmware to workstations and desktop applications and hardware.
Support projects by performing end‑user installs, end‑point hardware, and level one support.
Provide support for anti‑virus, O365 Cloud, print servers, and printers.
Participate in disaster recovery tests.
Be available to perform assigned work after hours or as required.
Required Skills:
Insurance industry experience preferred.
Knowledge of SDLC methodologies.
Knowledge of insurance industry.
Knowledge of insurance IT systems.
Knowledge of financial management.
Knowledge of management techniques.
Knowledge of business risk management.
Strong knowledge around creating business value.
Strong knowledge of MS Office tools.
Strong ability to build trust.
Strong ability to deliver capabilities.
Strong ability to adapt.
Ability to manage resources.
Ability to manage vendors.
Ability to delegate.
Ability to lead/mentor less‑experienced staff.
Strategic‑thinking and planning skills.
Negotiation skills.
Strong collaboration and partnering skills.
Strong communication skills.
Strong problem‑solving skills.
Strong decision‑making skills.
Strong systemic‑thinking skills.
Strong leadership skills.
Strong teamwork skills.
Ability to learn CMIC IT systems, methodologies and processes, policies, products, etc., associated with the business.
Required Experience:
Bachelor's degree in related field (e.g., business, finance, or technical) or equivalent experience required.
4+ years IT organization experience required.
4+ years leadership/management experience required.
Church Mutual Insurance Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Full Time
The End User Services Manager position manages and ensures adequate support and fulfillment services for Church Mutual Group and its business partners. This position is responsible for management and appropriate allocation of resources to ensure business goals are achieved. Communicate strategy; develop plans and completion criteria; and acquire, deploy, and integrate technology solutions. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning. Provide leadership and direction to team members, vendors, subcontractors, and CMIC personnel, providing supporting activities that are subject to business measurements, impact customer satisfaction, and affect costs or expenses. Participate in IT Department planning to strengthen and improve service delivery plans and processes, standards, policies, and procedures and ensure their adoption and enforcement.
Primary Job Responsibilities
Supervisor/Manager responsibilities may include all of the following:
Staffing needs, to include interviewing and onboarding for new employees.
Training and development as well as coaching and motivation for staff.
Performance Management, goal setting, employee engagement, and salary administration.
Workforce Management to include unit equipment, software, and space needs; approving time off and overtime usage; and budget recommendations.
Manage and allocate resources to IT areas to ensure the achievement of business goals. Accountable for team service delivery performance and for the impact of the results on IT and the business. Communicate strategy and develop plans to foster high level of staff engagement.
Responsible for the effective acquisition, deployment, and integration of information technology solutions. Ensure effective deployment and flexibility in meeting changing business needs. Develop plans and completion criteria and coordinate efforts of team members, vendors, subcontractors, and CMIC personnel.
Enable the organization's flexibility through effective leadership and direction. Ensure availability of technology resources with the appropriate knowledge and skills.
Lead through collaboration, partnering, and clear decision making. Provide leadership and guidance to individual contributors.
Develop appropriate standards, policies, and procedures and ensure their adoption and enforcement.
Maintain contact with senior IT management and communicate problem progress/status, risk management, and business satisfaction updates.
Participate in cost improvement strategies, including parts usage, labor, and other expense elements. Participate in overall IT Department planning to strengthen and improve service delivery plans and processes.
Support activities subject to business measurements, impact customer satisfaction, and affect costs or expenses.
Participate in department capital, expense, and compensation budgeting.
Perform vendor negotiations, contract management, escalation, purchase request, and invoice verification.
Maintain the asset inventory.
Manage services for end‑user setup, desktop installations, provisioning, reporting, and end‑user device configuration.
Support the processes for change in employee status, including new hires, transfers, promotions, and terminations.
Manage software licensing for installed software packages.
Provide first‑level support for all Church Mutual applications.
Manage the installation of fix packs, service packs, and firmware to workstations and desktop applications and hardware.
Support projects by performing end‑user installs, end‑point hardware, and level one support.
Provide support for anti‑virus, O365 Cloud, print servers, and printers.
Participate in disaster recovery tests.
Be available to perform assigned work after hours or as required.
Required Skills:
Insurance industry experience preferred.
Knowledge of SDLC methodologies.
Knowledge of insurance industry.
Knowledge of insurance IT systems.
Knowledge of financial management.
Knowledge of management techniques.
Knowledge of business risk management.
Strong knowledge around creating business value.
Strong knowledge of MS Office tools.
Strong ability to build trust.
Strong ability to deliver capabilities.
Strong ability to adapt.
Ability to manage resources.
Ability to manage vendors.
Ability to delegate.
Ability to lead/mentor less‑experienced staff.
Strategic‑thinking and planning skills.
Negotiation skills.
Strong collaboration and partnering skills.
Strong communication skills.
Strong problem‑solving skills.
Strong decision‑making skills.
Strong systemic‑thinking skills.
Strong leadership skills.
Strong teamwork skills.
Ability to learn CMIC IT systems, methodologies and processes, policies, products, etc., associated with the business.
Required Experience:
Bachelor's degree in related field (e.g., business, finance, or technical) or equivalent experience required.
4+ years IT organization experience required.
4+ years leadership/management experience required.
Church Mutual Insurance Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
University of Wisconsin-Stevens Point
University of Wisconsin-Stevens Point, Main St, Stevens Point, WI, USA
Overview:
65%: As the Academic Skills Specialist, this person will meet with students who are requesting or who have been referred for individual assistance in building academic success strategies. Through the facilitation of peer meetings, outreach sites, credited courses (Educ 104, Educ 105, Educ 106), and individual meetings, the Academic Skills Specialist assists students with academic preparedness for university-level work-- discussing college success issues such as time management, transition to college, textbook comprehension, test preparation/test-taking skills, note-taking skills, reading or writing comprehension, and campus resource education.
5%: As the Academic Skills Specialist, this person will also work closely with the Tutoring in Math and Science (TIMS) Coordinator, assisting with the intake of new individual math and science tutoring requests. This person will assess student need for additional services during intake meeting and respond accordingly.
30%: As the Mentoring Coordinator, this person will coordinate all aspects of the LEAP mentoring program including mentor recruiting and selection, mentor training, mentee recruiting, mentee selection, mentor and program assessment, course instruction (for mentors, Educ 145/245/345/445, and mentees, Educ104), transition week scheduling and communication, and securing and managing funding.
Position Description Detail:
65%: Academic Skills Specialist
Meeting with students referred through various retention programs, early alert programs, Leading Edge, Back on Track, and other offices to the Tutoring-Learning Center because of serious academic challenges and/or desire for a smooth transition into college, and provide them with success strategies; set an academic success plan or process in motion; and refer them to additional resources such as TIMS tutoring. Writing Lab, Disability Services, Counseling Center, Career Services or Advising Office if needed
Assisting students with transition to UWSP, through workshops, class visits, individual meetings, and/or course
Developing and presenting workshops and accredited classes on academic success strategies and campus resources
Assisting with tutor training across TLC programs- train tutors on how to equip their learners with effective study skills
Publicizing TLC services by distributing information and speaking or presenting to students, faculty members, and groups
Conduct program assessment and submit semesterly reports
Promoting and supporting the university’s commitment to equity, diversity and inclusivity among the campus community
Other duties as assigned
5%: Academic Skills Specialist
Intake and check in for individual TIMS tutor request forms
Assist the TIMS coordinator with TIMS tutor observations and feedback when needed
Assist in the marketing of the TIMS program
Promote and support the university’s commitment to equity, diversity and inclusivity among the campus community
Other duties as assigned
30% Mentoring Coordinator
Recruiting, hiring training observing evaluating and maintaining personal files for mentors while maintaining quality control within the mentoring program
Recruit and select mentees who demonstrate fit with the mentoring program
Instruct the mentors (Educ 145/245/345/445)
Instruct the mentees (Educ 104)
Develop and run the pre-semester transition to college week
Work with the TLC Director and the University College Dean to secure program funding and to develop alternative budget models
Manage program funding
Conduct program assessment and submit semesterly reports
Promote and support the university’s commitment to equity, diversity and inclusivity among the campus community
Other duties as assigned
Please read complete job description here
This is a 12-month, 87.5% Academic Staff annual appointment, exempt from the Fair Labor Standards Act. This position is full time during the academic year and half-time during the summer.
Required Qualifications:
Master's Degree in Education, or related field, by the start date (or the ability to fit alternative criteria for approval to teach through the UWSP Education Department)
Experience presenting/teaching on topics related to student success
Excellent verbal and written communication skills
Excellent interpersonal and intrapersonal skills
An understanding of the needs of at-risk students
Demonstrated commitment to diversity and inclusivity
How to Apply:
To Apply, please follow directions outlined here: https://www.uwsp.edu/hr/jobs/Documents/How%20To%20Apply%20Instructions%20-%2015325.pdf
Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents:
Cover letter addressing qualifications and experience
Curriculum Vitae
Contact information for three professional references
(Official Transcripts required of finalist)
To ensure consideration, completed online applications must be received by end of day, 11:59 pm, on April 21, 2019. However, screening may continue until the needs of the recruitment are met.
Full Time
Overview:
65%: As the Academic Skills Specialist, this person will meet with students who are requesting or who have been referred for individual assistance in building academic success strategies. Through the facilitation of peer meetings, outreach sites, credited courses (Educ 104, Educ 105, Educ 106), and individual meetings, the Academic Skills Specialist assists students with academic preparedness for university-level work-- discussing college success issues such as time management, transition to college, textbook comprehension, test preparation/test-taking skills, note-taking skills, reading or writing comprehension, and campus resource education.
5%: As the Academic Skills Specialist, this person will also work closely with the Tutoring in Math and Science (TIMS) Coordinator, assisting with the intake of new individual math and science tutoring requests. This person will assess student need for additional services during intake meeting and respond accordingly.
30%: As the Mentoring Coordinator, this person will coordinate all aspects of the LEAP mentoring program including mentor recruiting and selection, mentor training, mentee recruiting, mentee selection, mentor and program assessment, course instruction (for mentors, Educ 145/245/345/445, and mentees, Educ104), transition week scheduling and communication, and securing and managing funding.
Position Description Detail:
65%: Academic Skills Specialist
Meeting with students referred through various retention programs, early alert programs, Leading Edge, Back on Track, and other offices to the Tutoring-Learning Center because of serious academic challenges and/or desire for a smooth transition into college, and provide them with success strategies; set an academic success plan or process in motion; and refer them to additional resources such as TIMS tutoring. Writing Lab, Disability Services, Counseling Center, Career Services or Advising Office if needed
Assisting students with transition to UWSP, through workshops, class visits, individual meetings, and/or course
Developing and presenting workshops and accredited classes on academic success strategies and campus resources
Assisting with tutor training across TLC programs- train tutors on how to equip their learners with effective study skills
Publicizing TLC services by distributing information and speaking or presenting to students, faculty members, and groups
Conduct program assessment and submit semesterly reports
Promoting and supporting the university’s commitment to equity, diversity and inclusivity among the campus community
Other duties as assigned
5%: Academic Skills Specialist
Intake and check in for individual TIMS tutor request forms
Assist the TIMS coordinator with TIMS tutor observations and feedback when needed
Assist in the marketing of the TIMS program
Promote and support the university’s commitment to equity, diversity and inclusivity among the campus community
Other duties as assigned
30% Mentoring Coordinator
Recruiting, hiring training observing evaluating and maintaining personal files for mentors while maintaining quality control within the mentoring program
Recruit and select mentees who demonstrate fit with the mentoring program
Instruct the mentors (Educ 145/245/345/445)
Instruct the mentees (Educ 104)
Develop and run the pre-semester transition to college week
Work with the TLC Director and the University College Dean to secure program funding and to develop alternative budget models
Manage program funding
Conduct program assessment and submit semesterly reports
Promote and support the university’s commitment to equity, diversity and inclusivity among the campus community
Other duties as assigned
Please read complete job description here
This is a 12-month, 87.5% Academic Staff annual appointment, exempt from the Fair Labor Standards Act. This position is full time during the academic year and half-time during the summer.
Required Qualifications:
Master's Degree in Education, or related field, by the start date (or the ability to fit alternative criteria for approval to teach through the UWSP Education Department)
Experience presenting/teaching on topics related to student success
Excellent verbal and written communication skills
Excellent interpersonal and intrapersonal skills
An understanding of the needs of at-risk students
Demonstrated commitment to diversity and inclusivity
How to Apply:
To Apply, please follow directions outlined here: https://www.uwsp.edu/hr/jobs/Documents/How%20To%20Apply%20Instructions%20-%2015325.pdf
Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents:
Cover letter addressing qualifications and experience
Curriculum Vitae
Contact information for three professional references
(Official Transcripts required of finalist)
To ensure consideration, completed online applications must be received by end of day, 11:59 pm, on April 21, 2019. However, screening may continue until the needs of the recruitment are met.
Boston Scientific
Milwaukee, WI, USA
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
About the role:
Urology Pelvic Health provides treatments for urological, urogynecological and gynecological diseases. Our mission is to be the partner of choice for innovative medical solutions that improve the quality of patients’ lives in urology and pelvic health. Every 21 seconds, a patient is treated with a Boston Scientific urology product. Join the cause!
Boston Scientific’s Field Sales Associate is designed to provide support to accounts as directed by the Region Sales Manager; reporting directly to the Region Sales Manager. The primary role of the FSA is to maintain market share at current BSC accounts by delivering exceptional service through team driven directives and assist with clinical training needs for the region's team as needed including conducting in-services.
Your responsibilities include:
Cultivate key account relationships. Develop and enhance these relationships through routine customer visits, product demonstrations, educational programs, product in-services, procedural observation, and problem resolution. Relationships will be established with Physicians, Nurses, Technicians, Materials Management, Hospital Administration, and Infection Control.
Work closely with the Sales Management and Territory Managers in evaluating business conditions and sales trends.
Clinical excellence in respective disease states.
Develop and implement a proactive plan that involves service support with Region Manager and team members, to maintain market share and increase the quality of service to customers.
Assist in the professional education activities sponsored by BSC by participating in on-site and field training workshops.
Recognize opportunities to communicate and present BSC information to increase sales activities in the region.
Provide timely updates to Regional Manager on ongoing business activities, competitive conditions, industry trends, etc.
Manage expense budget and internally provided promotional budget within guideline.
Prepares comprehensive plans, by account, which reflects overall Urology Pelvic Health Division strategy.
Maintain accurate records of sales expenses, customer files and field sales reports required.
Submit any required administrative paperwork in a timely manner.
Conduct all sales activities according to Travel & Entertainment (T&E) guidelines, Advamed Policies and Integrity Policies.
Occasional weekend and evening trade show and/or meeting participation are a must.
Committed to travel as necessary for position — typically 40-50% travel.
What we’re looking for:
Basic Qualifications:
2-5 years sales experience
Documented sales success
Bachelor’s degree required
Self-starter, team player, proven leadership qualities
Possess the ability to determine and set priorities
Able to build and maintain strong customer relationships
Must be energetic, enthusiastic, determined and goal oriented
Excels in fast-paced, competitive environment
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer
Requisition ID: 439096
Nearest Major Market: Milwaukee
Job Segment: Medical, Medical Technology, Urology, Infection Control, Travel Nurse, Healthcare
Part Time
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
About the role:
Urology Pelvic Health provides treatments for urological, urogynecological and gynecological diseases. Our mission is to be the partner of choice for innovative medical solutions that improve the quality of patients’ lives in urology and pelvic health. Every 21 seconds, a patient is treated with a Boston Scientific urology product. Join the cause!
Boston Scientific’s Field Sales Associate is designed to provide support to accounts as directed by the Region Sales Manager; reporting directly to the Region Sales Manager. The primary role of the FSA is to maintain market share at current BSC accounts by delivering exceptional service through team driven directives and assist with clinical training needs for the region's team as needed including conducting in-services.
Your responsibilities include:
Cultivate key account relationships. Develop and enhance these relationships through routine customer visits, product demonstrations, educational programs, product in-services, procedural observation, and problem resolution. Relationships will be established with Physicians, Nurses, Technicians, Materials Management, Hospital Administration, and Infection Control.
Work closely with the Sales Management and Territory Managers in evaluating business conditions and sales trends.
Clinical excellence in respective disease states.
Develop and implement a proactive plan that involves service support with Region Manager and team members, to maintain market share and increase the quality of service to customers.
Assist in the professional education activities sponsored by BSC by participating in on-site and field training workshops.
Recognize opportunities to communicate and present BSC information to increase sales activities in the region.
Provide timely updates to Regional Manager on ongoing business activities, competitive conditions, industry trends, etc.
Manage expense budget and internally provided promotional budget within guideline.
Prepares comprehensive plans, by account, which reflects overall Urology Pelvic Health Division strategy.
Maintain accurate records of sales expenses, customer files and field sales reports required.
Submit any required administrative paperwork in a timely manner.
Conduct all sales activities according to Travel & Entertainment (T&E) guidelines, Advamed Policies and Integrity Policies.
Occasional weekend and evening trade show and/or meeting participation are a must.
Committed to travel as necessary for position — typically 40-50% travel.
What we’re looking for:
Basic Qualifications:
2-5 years sales experience
Documented sales success
Bachelor’s degree required
Self-starter, team player, proven leadership qualities
Possess the ability to determine and set priorities
Able to build and maintain strong customer relationships
Must be energetic, enthusiastic, determined and goal oriented
Excels in fast-paced, competitive environment
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer
Requisition ID: 439096
Nearest Major Market: Milwaukee
Job Segment: Medical, Medical Technology, Urology, Infection Control, Travel Nurse, Healthcare
