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Manage all aspects of the billing and collections process, including payment processing, customer service, collections, manual bill processes, broker bill processes, and commission management. Responsible for billing and collections reporting and daily reconciliation reviews. Develop, modify, and execute policies and procedures. Act as a resource to other departments. Contribute to the strategic direction of the Billing and Collections Department. Contribute to related special projects and corporate initiatives. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.   Duties and Responsibilities:   Supervisor/manager responsibilities may include all of the following:   Staffing needs, to include interviewing and onboarding for new employees.   Training and development, as well as coaching and motivation, for staff.   Performance management, goal setting, employee engagement, and salary administration.   Workforce management to include; unit equipment, software, and space needs, approving time off and overtime usage, and budget recommendations. Provide leadership and direction for billing-related projects and initiatives. Work with the project management team and IT to define scope and ensure requirements are properly documented and releases are thoroughly tested. Manage the broker reconciliation process. Assist with reconciling company premium and commission records to broker records. Work with internal partners and brokers to problem solve billing and commission-related issues. Monitor controls to ensure commissions are paid accurately and timely. Manage the daily payment reconciliation process. Ensure the reconciliation is completed accurately and variances are thoroughly explained. Act as a staff resource for direction or training related to this process. Review company receivable aging reports. Ensure proper follow-up is completed on large aged balances. Manage the external collection vendor relationship. Be accountable for the current ratio metric.     Analyze staff results for payment processing volume, payment processing errors, collection results, credit processing, and phone call volume. Review results with the staff and take corrective action when results are below the department average. Report receivable management, account management, customer service, and payment processing results to management. Provide explanations for unexpected variances or trends. Develop meaningful reporting as the scope of the department changes. Be the owner of department procedures. Ensure procedures are kept current and staff is made aware of any new procedures or updates. Take corrective action when procedures are not followed. Ensure adequate internal controls are in place for billing and collection-related processes. Review and approve disbursement and charge-off transactions. Work to resolve complex issues or complaints from internal or external customers. Ensure department customer service is provided at a high level.   Essential Functions: Supervisor responsibilities to include staffing, training and development, performance management, and work force planning. Provide strategic direction to the billing and collections operation. Establish operational objectives and work plans. Identify and resolve issues, challenges, and roadblocks relative to goal achievement. Create novel solutions for thought-provoking, diverse, and highly complex issues. Analyze recommendations made by others to solve issues bearing broad or companywide impact. Respond to internal and external customer questions that have been elevated to a higher level. Manage special projects, assign duties and responsibilities, and follow through to assure high quality and timeliness.   Required Skills: Strong interpersonal, written, and verbal communication skills. Ability to interact with multiple departments and external customers. Must be detail-oriented and possess strong judgment and decision-making skills. Ability to investigate and resolve issues. Ability to work independently and with others. Must be able to multitask and prioritize job responsibilities. Able to deal with frequent changes, delays, or unexpected events. Ability to lead and motivate employees to their best performance. Strong Microsoft Word, Excel, and PowerPoint capabilities.     Required Experience: Minimum of five years of experience with billing and collection operations. Prior supervisory experience preferred. Property and casualty insurance experience preferred.   Education: Bachelor’s degree in a business-related field or equivalent combination of education and/or related experience required.         CM Regent is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Character Lab is looking for a Director of User Experience. Reporting to the COO, Dr. Sean Talamas, the Director of User Experience will lead user research, user interface design, and product management for Character Lab Research Network’s digital platform. This is an exciting opportunity for a user-centered, innovative professional to have strategic impact by ensuring our Qualtrics-built digital platform meets the needs and expectations of our diverse users, including students, teachers, school administrators, and academic researchers. We believe our goal - to advance the science and practice of character development - cannot be reached without seamless interaction design grounded in deep empathy for each of these audiences. Our digital platform is hosted by Qualtrics, and combines standard Qualtrics products with custom products designed in collaboration with and developed by Qualtrics’ engineering services teams. This unique combination of technology allows Character Lab Research Network to facilitate character development research activities at our partner schools in a convenient and secure online format. The Director of User Experience will define and oversee the design process of our digital platform, manage a team of UX researchers and product managers, execute end-t0-end user-centered design process along with other internal goals, develop product roadmaps, maintain relationships with key external partners such as Qualtrics, lead projects to improve the UX of our existing offering, and spearhead new directions which address unmet user needs. About Character Lab Character Lab is a nonprofit devoted to advancing the science and practice of character development. We were founded in 2012 by two educators (Dave Levin and Dominic Randolph) and one scientist (Angela Duckworth) who see character development as essential to helping all children thrive. Our research has shown that success and well-being depend on a multitude of strengths that are organized into three dimensions: interpersonal, intrapersonal, and intellectual. Interpersonal strengths like gratitude and empathy enable caring relationships with other people; intrapersonal strengths like grit and growth mindset enable achievement; and intellectual strengths like curiosity and humor enable a fertile life of the mind. To advance the science of character development, Character Lab connects leading psychologists with middle and high schools across the country. To advance the practice of character development, Character Lab translates research findings into Playbooks, instructional materials co-created with scientists, educators, and designers. To learn more, seeour most recent  Annual Letter . Our culture is both challenging (we’re never done improving) and supportive (one of our core values is excessive generosity). We are a small team of full-time designers, educators, and scientists (and one dog) under one roof. To learn more, read our  Culture Book .   Qualifications Bachelor’s degree and at least 8 years of professional experience in user research, user interface design, user experience, product management, or related fields/disciplines A strong scientific background is preferred Track record of user-first advocacy in complex projects which include other interests Expert understanding of design patterns and best practices on mobile and web Experience managing product roadmaps and product development cycles Experience engaging stakeholders and getting buy-in on user-centered approaches Experience leading and managing UX researchers, designers, and product managers Natural facilitator who leads meetings to productive, collaborative outcomes Deep understanding of how to apply lean UX research methods on quick timelines Strategic thinker who isn’t afraid to get tactical when needed Comfortable with people, clarity in communication Proactive organizational skills lead to disciplined project management Comfort leading a dynamic, diverse startup to rapidly iterate, build, test, and launch Fierce work ethic and a sense of purpose which aligns with Character Lab’s mission Required skills:  Product / UX visioning, lean UX, human-centered design, open-ended discovery methods, user interface design, rapid prototyping, user research, user experience testing, product roadmap development, project management, data analysis Able to understand and collaborate with: data scientists, agile developers, external/remote development teams, academic researchers, executives / board members   Key Responsibilities Lead UX / UI process for the organization Translate business objectives into well-considered, lean design projects Translate user research into actionable insights which are easy to understand Take a disciplined, data-driven approach to prioritizing UX research and design work Manage and guide research activities to identify opportunity, insights, and pain points Manage and guide design activities to create winning solutions to key problems Manage Character Lab’s long-term product roadmap across our various offerings Work with a cross-functional, diverse team to achieve UX goals within constraints set by organizational objectives, research objectives, school objectives Continuously monitor analytics of our platform in the wild and point out new opportunities to better understand or improve UX Work collaboratively with vendors to ensure seamless UX within technical constraints Help create a culture of innovation through cycles of iterative learning and ideation Advocate for students, teachers, school administrators, and academic researchers Facilitate collaborative workshops which bring the team together to handle complexity Constantly think through Character Lab’s offerings from the perspective of end-users Additional responsibilities as assigned   Physical Demands/Environmental Factors Frequent, prolonged, and irregular hours of duty Occasional travel for work-related responsibilities and needs   Compensation Competitive salary is commensurate with experience and skills. All full-time employees receive a comprehensive benefits package.