Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
About the role:
Ensures that the assigned region meets or exceeds sales and profitability objectives. Formulates sales strategies for markets within the assigned geography and product lines in order to attain revenue goals set by the company. Works with sales representatives to identify and evaluate market opportunities and sales potential and to establish and achieve their annual sales objectives. Manages and coaches the activities of sales representatives, clinical representatives, and other field personnel. Negotiates contracts with external customers. Keeps the company informed of market dynamics and competitive activity. Responsible for the management and implementation of company policies.
Your responsibilities will include:
Industry Knowledge: Responsible for providing continuous tools and education to team members to ensure up to date industry, competitor and product knowledge; Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, insurance carriers and others to challenge, modify and prioritize regional strategies; Collects data from their region on competitor’s sales tactics and prepares their team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local/regional sales activities.
Business Management: Monitors region sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management; Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects; Ensures the effective implementation of representative customer records, key contacts, reports and company policies; Responsible for the proper maintenance of organization cars and equipment within assigned region; Develops and executes sales strategies and activities; Plans and controls expenses to ensure sales objectives are met within budget; Performs a monthly P&L review; Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly; Conducts quarterly sales reviews and adjusts strategies accordingly.
Selling Skills: Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales expense estimates; Identifies sales forecast gaps, submits corrective strategies and implements aggressive sales growth; Confers with immediate superior in the development of marketing policy, recommending product and product line revisions as well as pricing changes; Develops and recommends expansion analysis of new field territories; Responsible for developing, implementing and monitoring a region targeting program; Identifies and recommends promotion programs and materials to help support the sales plan and strategy; Shares personal selling experiences in a way that motivates others and teaches applicable skills; Coaches others in the field on a disciplined selling model; Models strong selling skills in front of the customer with others present and without taking over the sales process; Actively supports corporate/divisional selling initiatives by proactively assisting in the training and influencing their team.
Clinical Excellence: Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can differentiates each product line against the competitor’s products in front of the customer.
Creative Economic and Value-Added Solutions: Identifies and develops working relationships with the economic buyer in their regions key accounts; Facilitation of contract negotiations involving all products within the region; Creates a compete “bundle” of product and value-add services; Evaluates situations as they affect both the account/customer, as well as the division’s overall long and short-term business needs; Helps define negotiation parameters for tough economically constrained customer situations.
Building and Maintaining Relationships: Maintains contact with major accounts and key relationships seeking to leverage them into profitable business ventures; Assist key customers in the creation, maintenance, expansion and startup of Scimed related educational courses and forums; Attend and participate in customer, company and industry sponsored forums and courses; Develop and maintain relationships with key BSC functional areas including but not limited too - National Accounts, marketing, finance, corporate programs; Spends a minimum of 70% time in the field with each sales representative to support their professional development needs and to maintain and develop strong relationships and understanding of the customer.
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
What we’re looking for in you:
Basic Qualifications
Bachelor's degree plus 7-9 years of related work experience or an equivalent combination of education and work experience. Advanced degree preferred.
Ideally experience in Interventional Cardiology, EP or CRM products is strongly preferred.
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
Requisition ID: 444863
Job Segment: Medical, Manager, Marketing Manager, Regional Manager, Medical Technology, Healthcare, Management, Marketing
Full Time
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
About the role:
Ensures that the assigned region meets or exceeds sales and profitability objectives. Formulates sales strategies for markets within the assigned geography and product lines in order to attain revenue goals set by the company. Works with sales representatives to identify and evaluate market opportunities and sales potential and to establish and achieve their annual sales objectives. Manages and coaches the activities of sales representatives, clinical representatives, and other field personnel. Negotiates contracts with external customers. Keeps the company informed of market dynamics and competitive activity. Responsible for the management and implementation of company policies.
Your responsibilities will include:
Industry Knowledge: Responsible for providing continuous tools and education to team members to ensure up to date industry, competitor and product knowledge; Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, insurance carriers and others to challenge, modify and prioritize regional strategies; Collects data from their region on competitor’s sales tactics and prepares their team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local/regional sales activities.
Business Management: Monitors region sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management; Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects; Ensures the effective implementation of representative customer records, key contacts, reports and company policies; Responsible for the proper maintenance of organization cars and equipment within assigned region; Develops and executes sales strategies and activities; Plans and controls expenses to ensure sales objectives are met within budget; Performs a monthly P&L review; Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly; Conducts quarterly sales reviews and adjusts strategies accordingly.
Selling Skills: Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales expense estimates; Identifies sales forecast gaps, submits corrective strategies and implements aggressive sales growth; Confers with immediate superior in the development of marketing policy, recommending product and product line revisions as well as pricing changes; Develops and recommends expansion analysis of new field territories; Responsible for developing, implementing and monitoring a region targeting program; Identifies and recommends promotion programs and materials to help support the sales plan and strategy; Shares personal selling experiences in a way that motivates others and teaches applicable skills; Coaches others in the field on a disciplined selling model; Models strong selling skills in front of the customer with others present and without taking over the sales process; Actively supports corporate/divisional selling initiatives by proactively assisting in the training and influencing their team.
Clinical Excellence: Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can differentiates each product line against the competitor’s products in front of the customer.
Creative Economic and Value-Added Solutions: Identifies and develops working relationships with the economic buyer in their regions key accounts; Facilitation of contract negotiations involving all products within the region; Creates a compete “bundle” of product and value-add services; Evaluates situations as they affect both the account/customer, as well as the division’s overall long and short-term business needs; Helps define negotiation parameters for tough economically constrained customer situations.
Building and Maintaining Relationships: Maintains contact with major accounts and key relationships seeking to leverage them into profitable business ventures; Assist key customers in the creation, maintenance, expansion and startup of Scimed related educational courses and forums; Attend and participate in customer, company and industry sponsored forums and courses; Develop and maintain relationships with key BSC functional areas including but not limited too - National Accounts, marketing, finance, corporate programs; Spends a minimum of 70% time in the field with each sales representative to support their professional development needs and to maintain and develop strong relationships and understanding of the customer.
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
What we’re looking for in you:
Basic Qualifications
Bachelor's degree plus 7-9 years of related work experience or an equivalent combination of education and work experience. Advanced degree preferred.
Ideally experience in Interventional Cardiology, EP or CRM products is strongly preferred.
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
Requisition ID: 444863
Job Segment: Medical, Manager, Marketing Manager, Regional Manager, Medical Technology, Healthcare, Management, Marketing
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
About this role:
Partner with Director, Clinical Solutions to achieve revenue goals and manage region’s clinical personnel and resources. This position will identify and implement strategies to increase coverage efficiency and improve productivity of the clinical team. Responsible for the development / coaching of clinical representatives, as well as administrative management tasks. Reports to Clinical Solutions Director.
Your Responsibilities Will Include:
Management/Leadership
Manage and coach clinical representatives through the utilization of field rides, individual and group meetings and company resources to ensure regional alignment of goals, development of talent and adoption of best practices.
Demonstrate effective change leadership to adapt to an evolving customer base and industry service expectations.
Communicate and drive alignment of corporate, division, regional vision, goals and activities.
Adhere to, communicate, and reinforce BSC policies, business conduct and quality standards.
Be critical part of a collaborative regional management team with HR to locate, recruit and hire top clinical candidates for open positions. Continually work to maintain a strong, diverse personnel “bench” of candidates for use in future hiring opportunities.
Oversee the training and development of the clinical team in implant, service delivery, competitive and product knowledge.
Ensure all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed.
Coach and advise the clinical team on teamwork, time and task management, and career development.
Perform administrative tasks related to management, expense, inventory and communication activities.
Strategy / Planning / Resource Allocation
Identify service opportunities through the use of analytics, time studies and/or field visits. Address service opportunities through coaching or the development and execution of measurable initiatives.
Coordinate, develop, and implement strategies to increase service efficiency and optimize clinical headcount utilization. Leverage national best practices via network of Clinical Leaders and training.
Collaborate with the hospital and clinic personnel to streamline service coverage needs.
Partner with Sales team to coordinate sales and service efforts across the region.
Provide direction to the clinical team regarding the management of assets, resources and expenses.
What we're looking for in you:
Minimum Qualifications
Bachelor’s degree plus 7-9 years of related work experience or an equivalent combination of education and work experience
CRM certification and demonstrated aptitude in CRM therapy knowledge for implants and device support
Knowledge of local CRM customer base preferred
Demonstrated leadership/credibility with the local team(s).
Strong business acumen and strategic problem-solving skills
Ability to interact effectively with internal and external customers (including all BSC divisions)
Ability to manage conflict effectively and effect change
Strong oral and written communication skills
Strong project management experience
Must be energetic, organized, determined and goal oriented
Preferred Qualifications
IBHRE certified
Management or leadership experience
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer
Nearest Major Market: Buffalo Job Segment: Clinic, Medical, Medical Technology, Manager, Project Manager, Healthcare, Management, Technology
Full Time
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
About this role:
Partner with Director, Clinical Solutions to achieve revenue goals and manage region’s clinical personnel and resources. This position will identify and implement strategies to increase coverage efficiency and improve productivity of the clinical team. Responsible for the development / coaching of clinical representatives, as well as administrative management tasks. Reports to Clinical Solutions Director.
Your Responsibilities Will Include:
Management/Leadership
Manage and coach clinical representatives through the utilization of field rides, individual and group meetings and company resources to ensure regional alignment of goals, development of talent and adoption of best practices.
Demonstrate effective change leadership to adapt to an evolving customer base and industry service expectations.
Communicate and drive alignment of corporate, division, regional vision, goals and activities.
Adhere to, communicate, and reinforce BSC policies, business conduct and quality standards.
Be critical part of a collaborative regional management team with HR to locate, recruit and hire top clinical candidates for open positions. Continually work to maintain a strong, diverse personnel “bench” of candidates for use in future hiring opportunities.
Oversee the training and development of the clinical team in implant, service delivery, competitive and product knowledge.
Ensure all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed.
Coach and advise the clinical team on teamwork, time and task management, and career development.
Perform administrative tasks related to management, expense, inventory and communication activities.
Strategy / Planning / Resource Allocation
Identify service opportunities through the use of analytics, time studies and/or field visits. Address service opportunities through coaching or the development and execution of measurable initiatives.
Coordinate, develop, and implement strategies to increase service efficiency and optimize clinical headcount utilization. Leverage national best practices via network of Clinical Leaders and training.
Collaborate with the hospital and clinic personnel to streamline service coverage needs.
Partner with Sales team to coordinate sales and service efforts across the region.
Provide direction to the clinical team regarding the management of assets, resources and expenses.
What we're looking for in you:
Minimum Qualifications
Bachelor’s degree plus 7-9 years of related work experience or an equivalent combination of education and work experience
CRM certification and demonstrated aptitude in CRM therapy knowledge for implants and device support
Knowledge of local CRM customer base preferred
Demonstrated leadership/credibility with the local team(s).
Strong business acumen and strategic problem-solving skills
Ability to interact effectively with internal and external customers (including all BSC divisions)
Ability to manage conflict effectively and effect change
Strong oral and written communication skills
Strong project management experience
Must be energetic, organized, determined and goal oriented
Preferred Qualifications
IBHRE certified
Management or leadership experience
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer
Nearest Major Market: Buffalo Job Segment: Clinic, Medical, Medical Technology, Manager, Project Manager, Healthcare, Management, Technology
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Airport Coordinator provides meet and greet services for more than 4,000 exchange participants to and from the Unites States primarily at New York area airports and orientations sites. The Airport Coordinator works closely with Travel Department staff and AFS volunteers. The position requires a communicative, thorough, and responsible individual comfortable in a leadership role instructing small and large groups of young adults. A strong individual who balance the dynamics of working long hours in a team based environment while maintaining efficiency in their individual assignments.
RESPONSIBILITIES:
Meeting participants arriving on international and domestic flights at New York Area airports. Possibly, traveling to Chicago, Houston, Los Angeles or Seattle during peak travel events (Departure Day and Arrivals).
Instruct and transit participants to/from airport, hotels and to/from orientation sites.
Checking-in groups for domestic and international flights.
Assist participants with filing lost or damaged luggage reports with airlines.
Distribute and collect tickets and materials to/from participants.
Communicate with AFS staff at the orientation site and/or the office notified of delays/cancellations/problems.
Effectively implement instructions given by AFS Staff
Serve as representative to Airline/ Airport personnel on behalf of AFS USA.
Required to work long hours; includes some early morning, evenings and weekends.
Serve as an overnight chaperone with participants at hotels when needed.
Some office work required. Responsibilities include but not limited to;
Tracking, and checking international and domestic flights for accuracy.
Calling airlines to reconfirm and track flights.
Check international tickets for accuracy.
Data Entry and assembling reports.
Compiling and mailing of materials and packets.
Special projects.
POSITION DURATION: Must be available mid-May through late Sept. (2 positions available).
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
QUALIFICATIONS & SKILLS
Attention to detail
Willingness to work flexible hours, including overtime and weekends
Enthusiasm and flexibility to respond to the needs of AFS staff and volunteers
Ability to follow detailed instructions
Excellent computer skills, knowledge of Word and Excel.
Travel experience.
Willingness to travel.
Hours vary depending on travel needs
Ability to speak a second language is ideal but not required.
Seasonal
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Airport Coordinator provides meet and greet services for more than 4,000 exchange participants to and from the Unites States primarily at New York area airports and orientations sites. The Airport Coordinator works closely with Travel Department staff and AFS volunteers. The position requires a communicative, thorough, and responsible individual comfortable in a leadership role instructing small and large groups of young adults. A strong individual who balance the dynamics of working long hours in a team based environment while maintaining efficiency in their individual assignments.
RESPONSIBILITIES:
Meeting participants arriving on international and domestic flights at New York Area airports. Possibly, traveling to Chicago, Houston, Los Angeles or Seattle during peak travel events (Departure Day and Arrivals).
Instruct and transit participants to/from airport, hotels and to/from orientation sites.
Checking-in groups for domestic and international flights.
Assist participants with filing lost or damaged luggage reports with airlines.
Distribute and collect tickets and materials to/from participants.
Communicate with AFS staff at the orientation site and/or the office notified of delays/cancellations/problems.
Effectively implement instructions given by AFS Staff
Serve as representative to Airline/ Airport personnel on behalf of AFS USA.
Required to work long hours; includes some early morning, evenings and weekends.
Serve as an overnight chaperone with participants at hotels when needed.
Some office work required. Responsibilities include but not limited to;
Tracking, and checking international and domestic flights for accuracy.
Calling airlines to reconfirm and track flights.
Check international tickets for accuracy.
Data Entry and assembling reports.
Compiling and mailing of materials and packets.
Special projects.
POSITION DURATION: Must be available mid-May through late Sept. (2 positions available).
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
QUALIFICATIONS & SKILLS
Attention to detail
Willingness to work flexible hours, including overtime and weekends
Enthusiasm and flexibility to respond to the needs of AFS staff and volunteers
Ability to follow detailed instructions
Excellent computer skills, knowledge of Word and Excel.
Travel experience.
Willingness to travel.
Hours vary depending on travel needs
Ability to speak a second language is ideal but not required.
About AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion-based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
Job Overview
The primary responsibility of the Regional Travel and Logistics Coordinator (RTLC) is to oversee the travel and logistics coordination as it relates to the arrival and departure of AFS USA’s hosted participants. RTLC will manage program releases and waivers, as well as Early Returns for both hosted students and US Sending participants. The RTLC is a member of the Participant Support team as well as the Travel and Logistics Department, with the focus of responsibilities changing seasonally according to AFS hosting and sending program cycles.
Responsibilities: (Key functions)
Hosting: Site Management
Manage the planning, site coordination and volunteer recruitment and training for the 9 Gateway Arrivals events between August and mid-September.
Manage the 3-4 June Departure Day Events for 200 – 600 Hosting Participants in multiple cities, including the planning, site coordination, charter bus arrivals/departures, scheduling, volunteer recruitment and training.
Identify and negotiate agreements with new sites, as needed.
Organize domestic travel in coordination with the Hosting Travel Manager.
Recruit, and train AFS volunteers for gateway and transit city meet/greet.
On-site management for largest sites for all events.
Ensure all sites bookings are within budget
Hosting - Departure and Arrival Domestic Travel
Manage the domestic departure and arrival travel from/to Gateway departure sites, including bus routing planning, Area Team communication, bus chaperone recruitment/travel and all related materials/mailings.
Oversee charter bus bookings for 40+ End of Stay site to gateway travel with AFS USA’s bus contractor
Work with the Team Development Specialists and Area teams to ensure timely recruitment of qualified bus chaperones.
Manage AFS USA’s database as it related to orientations and travel to ensure 100% accuracy.
Continuously analyze bus and flight bookings to ensure costs are within budget.
Volunteer Recruitment and Training
Manage the local Area Teams’ coordination of Arrivals, End of Stay and local Departure Day planning
Recruit and train transit volunteers in 10+ transit hubs for all events as well as supporting early returns.
Develop training materials for new mini-gateways.
Update AFS USA Volunteer Help and Learning portal with materials related to student travel and logistics.
Conduct regional gateway analyses and trainings related to new Arrivals and Departures model.
Manage Seasonal Travel Staff.
Recruit, hire and train 2-3 seasonal staff
Update training materials.
Maintain staff schedules during peak periods, while monitoring hours against budget.
Waivers and Releases
Between October and May, process travel waivers and program releases for AFS USA’s hosting and sending participants. This requires liaising with the Support Department, AFS Partner Offices, local volunteers and natural families.
Coordinate international and domestic travel for early returning participants within RTLC’s region.
Actively monitor and support international and domestic travel of early return participations. This includes on call support during participants’ travel.
Act as Alternate Responsible Officer to process DS 2019 signatures for hosted participants who travel outside of the U.S.
Other Responsibilities
On call support during peak travel days, this responsibility is shared among the TLC staff.
In conjunction with the Director and Manager of Travel and Logistics, evaluate summer travel and assist with budgeting and planning.
Manage ongoing account reconciliation for vendors, volunteers and staff.
Airport Duty as needed.
Other tasks and projects as assigned.
Knowledge and Skills
Well organized, highly detail-oriented, and able to manage multiple priorities under multiple deadlines. Ability to work well under pressure.
Superior customer service skills.
Excellent communication skills, both written and oral.
Comfortable working with people of different backgrounds and ages including AFS network partners, students, parents and AFS Volunteers.
Knowledge of concepts related to intercultural education helpful.
Benefits:
AFS-USA offers a wide array of benefits (including but not limited to health, dental and vision coverage, retirement plan, fully funded life insurance, generous time-off, and commuter reimbursement).
Work Conditions
The Regional Orientation and Travel Coordinator will from the AFS USA office in New York, NY. The average work week is 35 hours. The standard workday is from 9:00 AM to 5:00 PM, Monday through Friday. There will be times when hours will be altered due to seasonal fluctuations in workload and will include overtime, evening and occasional weekend work. Travel to gateway events is required in June, August and September.
Qualifications
BA/BS Degree international relations or equivalent experience, preferably in study abroad education or non-profit organization context required
2+ years of project management experience.
Computer literacy in Word/Excel required.
International travel and/or experience living abroad.
Conference/event planning experience preferred
Driver’s license required.
Non-Discrimination:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
Full Time
About AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion-based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
Job Overview
The primary responsibility of the Regional Travel and Logistics Coordinator (RTLC) is to oversee the travel and logistics coordination as it relates to the arrival and departure of AFS USA’s hosted participants. RTLC will manage program releases and waivers, as well as Early Returns for both hosted students and US Sending participants. The RTLC is a member of the Participant Support team as well as the Travel and Logistics Department, with the focus of responsibilities changing seasonally according to AFS hosting and sending program cycles.
Responsibilities: (Key functions)
Hosting: Site Management
Manage the planning, site coordination and volunteer recruitment and training for the 9 Gateway Arrivals events between August and mid-September.
Manage the 3-4 June Departure Day Events for 200 – 600 Hosting Participants in multiple cities, including the planning, site coordination, charter bus arrivals/departures, scheduling, volunteer recruitment and training.
Identify and negotiate agreements with new sites, as needed.
Organize domestic travel in coordination with the Hosting Travel Manager.
Recruit, and train AFS volunteers for gateway and transit city meet/greet.
On-site management for largest sites for all events.
Ensure all sites bookings are within budget
Hosting - Departure and Arrival Domestic Travel
Manage the domestic departure and arrival travel from/to Gateway departure sites, including bus routing planning, Area Team communication, bus chaperone recruitment/travel and all related materials/mailings.
Oversee charter bus bookings for 40+ End of Stay site to gateway travel with AFS USA’s bus contractor
Work with the Team Development Specialists and Area teams to ensure timely recruitment of qualified bus chaperones.
Manage AFS USA’s database as it related to orientations and travel to ensure 100% accuracy.
Continuously analyze bus and flight bookings to ensure costs are within budget.
Volunteer Recruitment and Training
Manage the local Area Teams’ coordination of Arrivals, End of Stay and local Departure Day planning
Recruit and train transit volunteers in 10+ transit hubs for all events as well as supporting early returns.
Develop training materials for new mini-gateways.
Update AFS USA Volunteer Help and Learning portal with materials related to student travel and logistics.
Conduct regional gateway analyses and trainings related to new Arrivals and Departures model.
Manage Seasonal Travel Staff.
Recruit, hire and train 2-3 seasonal staff
Update training materials.
Maintain staff schedules during peak periods, while monitoring hours against budget.
Waivers and Releases
Between October and May, process travel waivers and program releases for AFS USA’s hosting and sending participants. This requires liaising with the Support Department, AFS Partner Offices, local volunteers and natural families.
Coordinate international and domestic travel for early returning participants within RTLC’s region.
Actively monitor and support international and domestic travel of early return participations. This includes on call support during participants’ travel.
Act as Alternate Responsible Officer to process DS 2019 signatures for hosted participants who travel outside of the U.S.
Other Responsibilities
On call support during peak travel days, this responsibility is shared among the TLC staff.
In conjunction with the Director and Manager of Travel and Logistics, evaluate summer travel and assist with budgeting and planning.
Manage ongoing account reconciliation for vendors, volunteers and staff.
Airport Duty as needed.
Other tasks and projects as assigned.
Knowledge and Skills
Well organized, highly detail-oriented, and able to manage multiple priorities under multiple deadlines. Ability to work well under pressure.
Superior customer service skills.
Excellent communication skills, both written and oral.
Comfortable working with people of different backgrounds and ages including AFS network partners, students, parents and AFS Volunteers.
Knowledge of concepts related to intercultural education helpful.
Benefits:
AFS-USA offers a wide array of benefits (including but not limited to health, dental and vision coverage, retirement plan, fully funded life insurance, generous time-off, and commuter reimbursement).
Work Conditions
The Regional Orientation and Travel Coordinator will from the AFS USA office in New York, NY. The average work week is 35 hours. The standard workday is from 9:00 AM to 5:00 PM, Monday through Friday. There will be times when hours will be altered due to seasonal fluctuations in workload and will include overtime, evening and occasional weekend work. Travel to gateway events is required in June, August and September.
Qualifications
BA/BS Degree international relations or equivalent experience, preferably in study abroad education or non-profit organization context required
2+ years of project management experience.
Computer literacy in Word/Excel required.
International travel and/or experience living abroad.
Conference/event planning experience preferred
Driver’s license required.
Non-Discrimination:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Scholarships Advisor assists the Scholarships Manager and Scholarships Team with the administrative tasks necessary to successfully manage the scholarship programs offered by AFS-USA.
RESPONSIBILITIES:
General Scholarship Operations
Work with Scholarships Manager to manage day-to-day administrative duties.
Coordinates the merit-scholarship judging process, including recruiting judges, setting up Global Link for scoring and notifying winners of results.
Work with Scholarship Manger to ensure that current information about scholarship criteria and availability is accessible to staff, volunteers, students, and parents.
Respond to inquiries and scholarship related questions from local area teams and volunteers; assist with scholarship spending recommendations as needed.
Global Leaders Need-Based Award
Perform data entry of Global Leaders applications. Follow up on incomplete or unclear application details. Escalate to Scholarship Manager if necessary.
Attend all financial aid committee meetings; take notes; make award recommendations; post awards.
Sponsor an AFSer
Process all Sponsor an AFSer requests; edit/end widgets accordingly.
Work with IT department on Sponsor an AFSer troubleshooting and functionality
Scholarship Recipient Coordination
Guide, support and inform applicants, parents and local volunteers about scholarship application process
Send official notice of scholarship to students, parents and local volunteers. Prepare, send, and track receipt of scholarship contracts.
Follow-up with scholarship recipients and Development Department before, during and immediately following the program to ensure compliance with donor requirements.
QUALIFICATIONS:
BS/BA in Communications or a related field preferred
Prior experience studying abroad or with international work/travel
Well organized. Able to manage multiple priorities under multiple deadlines and navigate intense spikes in workload.
Self-motivated. Able to maintain a high degree of quality and productivity with minimal supervision.
Adaptable. Able to evaluate changing demands and circumstances and to adjust tactics as necessary.
Detail oriented, but able to see, understand, and articulate the big picture.
Able to work in multiple team environments, in varying contexts.
Comfortable speaking with people of different backgrounds and ages including students, parents, and colleagues.
Previous experience in international education, call centers, admissions, and program management are highly desirable.
COMPUTER SKILLS
Computer literate, including word processing, spreadsheets, email, database, and internet applications. (Microsoft Word, Microsoft Excel, general database knowledge).
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
Full Time
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Scholarships Advisor assists the Scholarships Manager and Scholarships Team with the administrative tasks necessary to successfully manage the scholarship programs offered by AFS-USA.
RESPONSIBILITIES:
General Scholarship Operations
Work with Scholarships Manager to manage day-to-day administrative duties.
Coordinates the merit-scholarship judging process, including recruiting judges, setting up Global Link for scoring and notifying winners of results.
Work with Scholarship Manger to ensure that current information about scholarship criteria and availability is accessible to staff, volunteers, students, and parents.
Respond to inquiries and scholarship related questions from local area teams and volunteers; assist with scholarship spending recommendations as needed.
Global Leaders Need-Based Award
Perform data entry of Global Leaders applications. Follow up on incomplete or unclear application details. Escalate to Scholarship Manager if necessary.
Attend all financial aid committee meetings; take notes; make award recommendations; post awards.
Sponsor an AFSer
Process all Sponsor an AFSer requests; edit/end widgets accordingly.
Work with IT department on Sponsor an AFSer troubleshooting and functionality
Scholarship Recipient Coordination
Guide, support and inform applicants, parents and local volunteers about scholarship application process
Send official notice of scholarship to students, parents and local volunteers. Prepare, send, and track receipt of scholarship contracts.
Follow-up with scholarship recipients and Development Department before, during and immediately following the program to ensure compliance with donor requirements.
QUALIFICATIONS:
BS/BA in Communications or a related field preferred
Prior experience studying abroad or with international work/travel
Well organized. Able to manage multiple priorities under multiple deadlines and navigate intense spikes in workload.
Self-motivated. Able to maintain a high degree of quality and productivity with minimal supervision.
Adaptable. Able to evaluate changing demands and circumstances and to adjust tactics as necessary.
Detail oriented, but able to see, understand, and articulate the big picture.
Able to work in multiple team environments, in varying contexts.
Comfortable speaking with people of different backgrounds and ages including students, parents, and colleagues.
Previous experience in international education, call centers, admissions, and program management are highly desirable.
COMPUTER SKILLS
Computer literate, including word processing, spreadsheets, email, database, and internet applications. (Microsoft Word, Microsoft Excel, general database knowledge).
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Regional Travel and Logistics Assistant (RTLA) is responsible for providing support to the RTLC during the busy summer season, related to hosted student departures and arrivals. This position requires sharp logistical and organizational skills, ability to create consensus amongst various parties, and the ability to multi-task successfully. The RTLAs are assigned to one of 5 US gateways cities to ensure coordination and on-site management of the events.
RESPONSIBILITIES:
Student "End of Stay" Event :
Coordinate with local AFS Area Teams to ensure all logistics related to site locations, bus routings and bus chaperone travel are finalized by deadlines.
Ensures bus routing and pick-up locations for End of Stay sites are provided to bus vendor
Coordinates needed flight arrangements with AFS Travel and volunteers
Maintains all related databases
24-hour on call availability while buses are enroute to Departure Day city.
Departure Day - Gateway Event Coordination
Pre- Event :
Oversee pre-event planning including rooming, meals and meeting room requirements
Coordinate recruitment of volunteers for Departure Day at assigned gateway city Develops volunteer job scheduling; creates rooming list for volunteers and students
Verifies that all Departure Day volunteers are registered
On Site:
Conduct on-site training and provide ongoing support of volunteers though out the events
Manage arrangements for event, including student arrivals, bus departures to airport and on-site meals/activities
24-hour on call availability during event
Arrivals - Gateway Event Coordination
Pre Event :
Oversee pre-event site planning including rooming, meals and meeting room requirements
Coordinate recruitment of volunteers for Arrivals event at assigned gateway city
Track student placements to ensure domestic flights are booked.
Charter bus coordination for long-haul buses.
Ensure bus chaperones are recruited and domestic travel booked
Preparing supply mailing/travel materials to AFS Area Teams(ID cards, etc.)
Verifies that all Departure Day and Arrival volunteers are registered
On Site :
Conduct on-site training and provide ongoing support to staff and volunteers though out the events
Manage arrangements for event, including student arrivals/departure, meals, flight cancellations/delays.
Ensure local volunteers are notified of any changes in domestic travel
Airport duty as needed
24-hour on call availability during event
Administrative Tasks :
Processes program release and travel waiver paperwork for hosted students; work with local volunteers to ensure all parties are informed and approve the release
Track and process expenses and invoices after each event
Maintains office and event related materials
POSITION DURATION:
The start date of this position will be in May and the duration of this position be ending around September 21st.
QUALIFICATIONS & SKILLS
Strong problem solving skills; attention to detail; highly organized
Excellent oral and written communication skills
Ability to prioritize and meet tight deadlines while handling multiple projects
Creativity, flexibility, and the ability to work well under pressure
Willingness to overnight with students and work overtime/weekends during busy travel season
Willingness to travel to assigned gateway city for departure/arrival events
Driver's license required
One year experience in an office setting; Conference Planning experience
Experience coordinating volunteers a plus
Bachelor's Degree strongly preferred
International travel and/or experience living abroad
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
Seasonal
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Regional Travel and Logistics Assistant (RTLA) is responsible for providing support to the RTLC during the busy summer season, related to hosted student departures and arrivals. This position requires sharp logistical and organizational skills, ability to create consensus amongst various parties, and the ability to multi-task successfully. The RTLAs are assigned to one of 5 US gateways cities to ensure coordination and on-site management of the events.
RESPONSIBILITIES:
Student "End of Stay" Event :
Coordinate with local AFS Area Teams to ensure all logistics related to site locations, bus routings and bus chaperone travel are finalized by deadlines.
Ensures bus routing and pick-up locations for End of Stay sites are provided to bus vendor
Coordinates needed flight arrangements with AFS Travel and volunteers
Maintains all related databases
24-hour on call availability while buses are enroute to Departure Day city.
Departure Day - Gateway Event Coordination
Pre- Event :
Oversee pre-event planning including rooming, meals and meeting room requirements
Coordinate recruitment of volunteers for Departure Day at assigned gateway city Develops volunteer job scheduling; creates rooming list for volunteers and students
Verifies that all Departure Day volunteers are registered
On Site:
Conduct on-site training and provide ongoing support of volunteers though out the events
Manage arrangements for event, including student arrivals, bus departures to airport and on-site meals/activities
24-hour on call availability during event
Arrivals - Gateway Event Coordination
Pre Event :
Oversee pre-event site planning including rooming, meals and meeting room requirements
Coordinate recruitment of volunteers for Arrivals event at assigned gateway city
Track student placements to ensure domestic flights are booked.
Charter bus coordination for long-haul buses.
Ensure bus chaperones are recruited and domestic travel booked
Preparing supply mailing/travel materials to AFS Area Teams(ID cards, etc.)
Verifies that all Departure Day and Arrival volunteers are registered
On Site :
Conduct on-site training and provide ongoing support to staff and volunteers though out the events
Manage arrangements for event, including student arrivals/departure, meals, flight cancellations/delays.
Ensure local volunteers are notified of any changes in domestic travel
Airport duty as needed
24-hour on call availability during event
Administrative Tasks :
Processes program release and travel waiver paperwork for hosted students; work with local volunteers to ensure all parties are informed and approve the release
Track and process expenses and invoices after each event
Maintains office and event related materials
POSITION DURATION:
The start date of this position will be in May and the duration of this position be ending around September 21st.
QUALIFICATIONS & SKILLS
Strong problem solving skills; attention to detail; highly organized
Excellent oral and written communication skills
Ability to prioritize and meet tight deadlines while handling multiple projects
Creativity, flexibility, and the ability to work well under pressure
Willingness to overnight with students and work overtime/weekends during busy travel season
Willingness to travel to assigned gateway city for departure/arrival events
Driver's license required
One year experience in an office setting; Conference Planning experience
Experience coordinating volunteers a plus
Bachelor's Degree strongly preferred
International travel and/or experience living abroad
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Study Abroad Specialist supports the AFS mission and organizational goals by providing customer service throughout the admissions process for students applying to AFS’s scholarship programs. In addition, the Study Abroad Specialist is responsible for providing support to seasonal staff during the peak seasons.
RESPONSIBILITIES:
The Study Abroad Specialist will provide excellent customer service when working with students, families, and AFS employees, and volunteers in response to inquiries, concerns, and requests about AFS programs and scholarship opportunities.
In addition, the Study Abroad Specialist must use the knowledge gained through daily interaction with participants, natural families, host families, and AFS employees and volunteers to contribute to process improvement measures for the Customer Experience and Program Innovation Department and AFS.
Customer Support
Guide, support, and inform scholarship students through the admissions process:
Promote countries, scholarships, fundraising, and incentives.
Guide students through selection of country and program in accordance with program- and scholarship-specific criteria.
Provide in-depth explanations of the application, scholarship application process, placement restrictions, program expectations, and medical review policies and procedures, as needed.
Maintain personal knowledge of sending countries and programs.
Motivate and assist students to complete the full AFS application:
Work in collaboration with Supervisor for the coordination of interviews with volunteers.
Inform students of status changes such as program acceptance, host family placement, scholarship award notifications, etc.
Provide support for Faces of America, BP Global Citizens of Tomorrow (BPGCT) Scholarship and other scholarships applicants
Work with community-based organization (CBO) Staff to establish productive relationships.
Facilitate guidance and counseling to CBO Staff on the AFS applications process.
Visa support:
Provide support to participants during the visa application process.
Coordinate with the Visa Specialist to communicate with participants/natural families when situations arise that may cause delayed departures due to visa-related issues.
Maintain knowledge of CSIET/US Department of State standards
Pre-program Orientation
Coordinate and facilitate a series of sending program conference calls each cycle with returnees, participants, and natural families pertaining to the AFS application process, country selection, program preparation, money management, etc. Recruit AFS returnees for calls as needed.
Seasonal Staff support
Maintain initial and ongoing training materials and forums for staff and volunteers.
Direct the daily activities seasonal staff member(s), as needed.
Assist team members to strategize problem solving techniques when escalated customer service issues arise.
Short term project support:
The Study Abroad Specialist may also be assigned special tasks:
BPGCT Quarterly Report information collection and draft
Faces of America, BP Global Citizens of Tomorrow and other related scholarship data analysis
Domestic travel coordination with Travel Department and CBOs as needed
FoA recruited NSLI-Y application support and review
QUALIFICATIONS:
Bachelor’s degree or equivalent experience working with community-based organizations serving underserved and underrepresented communities.
Verbal and written fluency in Spanish is preferred.
Excellent phone- and email-based customer service skills.
Computer literate, including word processing, spreadsheets, and internet applications. (Microsoft Word, Microsoft Excel, general database knowledge).
Experience volunteering or working with volunteers in a professional setting is a plus.
Comfortable collaborating with people of different backgrounds and ages including students, parents, colleagues, volunteers, and educators.
Able to work in multiple team environments, in varying contexts.
Well organized and detailed oriented. Able to manage multiple priorities under multiple deadlines and navigate intense spikes in workload.
Self-motivated. Able to maintain a high degree of quality and productivity with minimal supervision.
Adaptable. Able to evaluate changing demands and circumstances and to adjust tactics as necessary.
Excellent diplomatic and troubleshooting skills.
International/Intercultural travel or study abroad experience is preferred.
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
Full Time
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
OVERVIEW:
The Study Abroad Specialist supports the AFS mission and organizational goals by providing customer service throughout the admissions process for students applying to AFS’s scholarship programs. In addition, the Study Abroad Specialist is responsible for providing support to seasonal staff during the peak seasons.
RESPONSIBILITIES:
The Study Abroad Specialist will provide excellent customer service when working with students, families, and AFS employees, and volunteers in response to inquiries, concerns, and requests about AFS programs and scholarship opportunities.
In addition, the Study Abroad Specialist must use the knowledge gained through daily interaction with participants, natural families, host families, and AFS employees and volunteers to contribute to process improvement measures for the Customer Experience and Program Innovation Department and AFS.
Customer Support
Guide, support, and inform scholarship students through the admissions process:
Promote countries, scholarships, fundraising, and incentives.
Guide students through selection of country and program in accordance with program- and scholarship-specific criteria.
Provide in-depth explanations of the application, scholarship application process, placement restrictions, program expectations, and medical review policies and procedures, as needed.
Maintain personal knowledge of sending countries and programs.
Motivate and assist students to complete the full AFS application:
Work in collaboration with Supervisor for the coordination of interviews with volunteers.
Inform students of status changes such as program acceptance, host family placement, scholarship award notifications, etc.
Provide support for Faces of America, BP Global Citizens of Tomorrow (BPGCT) Scholarship and other scholarships applicants
Work with community-based organization (CBO) Staff to establish productive relationships.
Facilitate guidance and counseling to CBO Staff on the AFS applications process.
Visa support:
Provide support to participants during the visa application process.
Coordinate with the Visa Specialist to communicate with participants/natural families when situations arise that may cause delayed departures due to visa-related issues.
Maintain knowledge of CSIET/US Department of State standards
Pre-program Orientation
Coordinate and facilitate a series of sending program conference calls each cycle with returnees, participants, and natural families pertaining to the AFS application process, country selection, program preparation, money management, etc. Recruit AFS returnees for calls as needed.
Seasonal Staff support
Maintain initial and ongoing training materials and forums for staff and volunteers.
Direct the daily activities seasonal staff member(s), as needed.
Assist team members to strategize problem solving techniques when escalated customer service issues arise.
Short term project support:
The Study Abroad Specialist may also be assigned special tasks:
BPGCT Quarterly Report information collection and draft
Faces of America, BP Global Citizens of Tomorrow and other related scholarship data analysis
Domestic travel coordination with Travel Department and CBOs as needed
FoA recruited NSLI-Y application support and review
QUALIFICATIONS:
Bachelor’s degree or equivalent experience working with community-based organizations serving underserved and underrepresented communities.
Verbal and written fluency in Spanish is preferred.
Excellent phone- and email-based customer service skills.
Computer literate, including word processing, spreadsheets, and internet applications. (Microsoft Word, Microsoft Excel, general database knowledge).
Experience volunteering or working with volunteers in a professional setting is a plus.
Comfortable collaborating with people of different backgrounds and ages including students, parents, colleagues, volunteers, and educators.
Able to work in multiple team environments, in varying contexts.
Well organized and detailed oriented. Able to manage multiple priorities under multiple deadlines and navigate intense spikes in workload.
Self-motivated. Able to maintain a high degree of quality and productivity with minimal supervision.
Adaptable. Able to evaluate changing demands and circumstances and to adjust tactics as necessary.
Excellent diplomatic and troubleshooting skills.
International/Intercultural travel or study abroad experience is preferred.
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
About the role:
This Therapy Consultant position requires someone with a strong clinical aptitude that can work in a team environment. Strong sales skills are a definite need and the ability to be coached and directed will assist in making this job a success. Responsibilities unique to this position are having a good understanding of the catheterization lab and being able to build strong relationships with the physicians and the staff. The Interventional Cardiology team with Boston Scientific is looking for high energy, driven, passionate people, looking to not just change jobs, but start an amazing career!
At Boston Scientific, our products and technologies are used to diagnose or treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets. In Interventional Cardiology (IC) we design, develop, and produce technologies for diagnosing and treating coronary artery disease and other cardiovascular disorders. Medical Conditions we provide solutions for include: Cardiovascular Diseases, Coronary Artery Disease, Acute Myocardial Infarction. We are able to provide a number of solutions to patients that include: Drug-Eluting Stents, Bare-Metal Stents, Catheters, Balloons, Guide Wires, Coronary Atherectomy and Coronary Intravascular Ultrasound. We have a robust product line and pipeline, and we will continue to make an investment in Interventional treatments.
This Therapy Consultant will have the opportunity to sell and promote company products within a defined geographic territory. This will be accomplished by developing new accounts and expanding usage of company products within current accounts in an effort to meet a sales quota based on company sales goals and to directly increase sales revenue of the company.
Your responsibilities include:
• Sells products by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis.
• Develops and implements sales strategies by determining the relevant factors (e.g., product, competition and pricing needs) of existing and potential accounts to effectively promote the company's products to appropriate hospital personnel and physicians.
• Develops action plans (i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager to help the organization achieve its annual sales goals.
• Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which BSC products can best address their specific needs.
• Observes actual procedures in the cardiac catheterization or electro-physiology lab and operating room of hospital accounts to gain insight into the specific nuances of each physician and each member of the lab staff.
• Establishes pricing packages by working with relevant BSC personnel to establish price points that address specific customer's needs while satisfying company guidelines and policies.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.
What we’re looking for:
Basic Qualifications
2-4 Years with BA; 0-2 Years with MBA
Minimum 2 years previous experience in medical device sales
Preferred Qualifications
A four year degree with a background in sales and a proven track record of success will help in making this position a successful team approach to selling in the catheterization lab and to our physicians.
Strong clinical, analytical and selling skills are a must in this position.
Person should have a proven ability to take on a large number of accounts and travel within a 4 state area.
Problem solving and the ability to be coached and directed by other teammates will allow collaboration and success in selling IVUS, DES, balloons and the full bag of specialty products
Boston Scientific is an Equal Opportunity Employer.
Job Segment: Consultant, Consulting, Medical, Physiology, Medical Technologist, Contract, Healthcare
Full Time
About the role:
This Therapy Consultant position requires someone with a strong clinical aptitude that can work in a team environment. Strong sales skills are a definite need and the ability to be coached and directed will assist in making this job a success. Responsibilities unique to this position are having a good understanding of the catheterization lab and being able to build strong relationships with the physicians and the staff. The Interventional Cardiology team with Boston Scientific is looking for high energy, driven, passionate people, looking to not just change jobs, but start an amazing career!
At Boston Scientific, our products and technologies are used to diagnose or treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets. In Interventional Cardiology (IC) we design, develop, and produce technologies for diagnosing and treating coronary artery disease and other cardiovascular disorders. Medical Conditions we provide solutions for include: Cardiovascular Diseases, Coronary Artery Disease, Acute Myocardial Infarction. We are able to provide a number of solutions to patients that include: Drug-Eluting Stents, Bare-Metal Stents, Catheters, Balloons, Guide Wires, Coronary Atherectomy and Coronary Intravascular Ultrasound. We have a robust product line and pipeline, and we will continue to make an investment in Interventional treatments.
This Therapy Consultant will have the opportunity to sell and promote company products within a defined geographic territory. This will be accomplished by developing new accounts and expanding usage of company products within current accounts in an effort to meet a sales quota based on company sales goals and to directly increase sales revenue of the company.
Your responsibilities include:
• Sells products by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis.
• Develops and implements sales strategies by determining the relevant factors (e.g., product, competition and pricing needs) of existing and potential accounts to effectively promote the company's products to appropriate hospital personnel and physicians.
• Develops action plans (i.e., weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager to help the organization achieve its annual sales goals.
• Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which BSC products can best address their specific needs.
• Observes actual procedures in the cardiac catheterization or electro-physiology lab and operating room of hospital accounts to gain insight into the specific nuances of each physician and each member of the lab staff.
• Establishes pricing packages by working with relevant BSC personnel to establish price points that address specific customer's needs while satisfying company guidelines and policies.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. clinical research, pricing and/or marketing) to develop optimal solutions.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.
What we’re looking for:
Basic Qualifications
2-4 Years with BA; 0-2 Years with MBA
Minimum 2 years previous experience in medical device sales
Preferred Qualifications
A four year degree with a background in sales and a proven track record of success will help in making this position a successful team approach to selling in the catheterization lab and to our physicians.
Strong clinical, analytical and selling skills are a must in this position.
Person should have a proven ability to take on a large number of accounts and travel within a 4 state area.
Problem solving and the ability to be coached and directed by other teammates will allow collaboration and success in selling IVUS, DES, balloons and the full bag of specialty products
Boston Scientific is an Equal Opportunity Employer.
Job Segment: Consultant, Consulting, Medical, Physiology, Medical Technologist, Contract, Healthcare
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
The BSC Endoscopy Territory Manager will be responsible for driving sales revenue to exceed division priorities, define and develop new business opportunities that clearly reflect the company’s vision and priorities, and function in and contribute to overall team success.
Individuals will exhibit strong clinical excellence, stay current on products, programs and competitive knowledge, and be able to face up to program situations quickly, directly and without hesitation. Candidate will have experience and be comfortable in the hospital and office-based settings, and be creative in their problem solving.
The Territory Manager will develop key relationships through frequent and routine customer visits, product demonstrations, product in-services, and procedural observation.
Relationships must be established with Physicians, Nurses, Technicians, Hospital Infection control, and Materials Management. Additionally, candidate will build and maintain constructive strategic relationships in key accounts and be able to take actions that are consistent with the stated organizational goals.
Candidate will manage their territory with integrity and in accordance with our Code of Conduct.
Responsibilities:
Develops quarterly plans designed to achieve revenue targets
Clinical excellence in respective disease states
Build sustainable business relationships
Drive sales revenue to exceed division priorities
Define and develop new business opportunities that clearly reflect the company's vision and priorities
Build and maintain sustainable strategic relationships in key accounts
Stay current on BSC products / programs / competitive knowledge
Focused individual committed to building trusting relationships with key physicians and nurses by training, educating and selling them on our cutting-edge technologies.
Must uphold all of the quality policies outlined within sales structure consistently and completely
All actions will demonstrate a primary commitment to patient safety and product quality.
Understand and comply with all regulations governing our work and comply 100% of the time with all BSC corporate policy and procedure initiatives.
Qualifications:
3-5 years relevant business experience, at least 3 years direct sales experience required
Bachelor’s degree required, advanced degree preferred
Documented sales success
Demonstrated top 10% performance in critical competencies
Demonstrated oral and written communication skills
Sales management experience strongly preferred
Industry experience preferred
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
Requisition ID: 444086
Job Segment: Gastroenterology, Medical, Medical Technology, Manager, Surgery, Healthcare, Management
Full Time
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
The BSC Endoscopy Territory Manager will be responsible for driving sales revenue to exceed division priorities, define and develop new business opportunities that clearly reflect the company’s vision and priorities, and function in and contribute to overall team success.
Individuals will exhibit strong clinical excellence, stay current on products, programs and competitive knowledge, and be able to face up to program situations quickly, directly and without hesitation. Candidate will have experience and be comfortable in the hospital and office-based settings, and be creative in their problem solving.
The Territory Manager will develop key relationships through frequent and routine customer visits, product demonstrations, product in-services, and procedural observation.
Relationships must be established with Physicians, Nurses, Technicians, Hospital Infection control, and Materials Management. Additionally, candidate will build and maintain constructive strategic relationships in key accounts and be able to take actions that are consistent with the stated organizational goals.
Candidate will manage their territory with integrity and in accordance with our Code of Conduct.
Responsibilities:
Develops quarterly plans designed to achieve revenue targets
Clinical excellence in respective disease states
Build sustainable business relationships
Drive sales revenue to exceed division priorities
Define and develop new business opportunities that clearly reflect the company's vision and priorities
Build and maintain sustainable strategic relationships in key accounts
Stay current on BSC products / programs / competitive knowledge
Focused individual committed to building trusting relationships with key physicians and nurses by training, educating and selling them on our cutting-edge technologies.
Must uphold all of the quality policies outlined within sales structure consistently and completely
All actions will demonstrate a primary commitment to patient safety and product quality.
Understand and comply with all regulations governing our work and comply 100% of the time with all BSC corporate policy and procedure initiatives.
Qualifications:
3-5 years relevant business experience, at least 3 years direct sales experience required
Bachelor’s degree required, advanced degree preferred
Documented sales success
Demonstrated top 10% performance in critical competencies
Demonstrated oral and written communication skills
Sales management experience strongly preferred
Industry experience preferred
About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.
Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
Requisition ID: 444086
Job Segment: Gastroenterology, Medical, Medical Technology, Manager, Surgery, Healthcare, Management
