Northern Arizona University
Flagstaff, AZ, USA
Campus Living Community Coordinator
Location: Campus Living
Regular/Temporary: Regular
Job ID: 608286
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
Job Description
Campus Living (CL) at Northern Arizona University houses 8,300 students and staff in 22 campus living communities (CLCs), including traditional, suite and apartment communities. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it. Through our values, we ground our approach, priorities, decisions, interactions, services, staffing, resources, processes, policies, reflection and navigation of complex situations.
Campus Living Mission Statement:
“We create a welcoming and vibrant campus living experience where students connect, explore and belong.”
Our four foundational value areas:
• Care and Support • Community and Connectedness • Equity and Inclusion • Learning and Development
We value and honor diverse experiences and perspectives and are committed to fostering inclusive communities where individuals feel valued, safe, and understood. To promote the success of students, staff and faculty, we strive to learn about individual and shared human experiences, while advocating for the respect and inclusion of all identities.
Position Overview
The Campus Living Community (CLC) Coordinator is a 12-month, full-time, live-in position, reporting directly to an Assistant Director (AD) in Campus Living Community Staffing, and responsible for the overall management of the daily operations of a campus living community housing 350 - 780 residents.
The CLC Coordinator supports students, staff and the department in advancing our mission and foundational value areas through staff supervision, resident engagement, operational processes and attention to community facility needs. In collaboration with departmental staff and campus partnerships, the CLC Coordinator implements a programming/engagement model in their community that reflects current student development needs and trends, contributes to diversity and inclusion efforts, and supports the mission and values of Campus Living and Northern Arizona University.
Summer Responsibilities:
Campus Living serves a variety of populations during the summer months including NAU students, special program participants, and conference guests from the state, country and world. CLC Coordinators help ensure continuity of all departmental operations during the summer. Campus living communities that close for the summer may necessitate a temporary move to another community during that time. CLC Coordinators participate in the hiring, training, supervision and evaluation of summer student staff. Participation in the on-call rotation as well as oversight of building preparations and turnovers are included in summer responsibilities. Summer committees include a variety of workgroups and projects as well as planning for the upcoming academic year.
Staff Supervision & Development - 30%
• Hire, train, supervise, and evaluate 7-22 Community Assistants (CA); potentially directly supervise one CLC Graduate Assistant, dependent on community placement. • Create, implement, and assess a community engagement plan that assists in guiding outreach and engagement efforts for Community Assistants • Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development. • Provide staff ongoing positive and constructive feedback including two evaluations over the course of the academic year to measure success and growth in the Community Assistant position. • Facilitate staff meetings and participate in centralized staff meetings and in-services. Staff meetings are scheduled for Wednesday nights from 7:00 p.m. - 9:00 p.m. weekly. • Organize and facilitate staff development activities to promote a strong sense of team and support. • Provide functional supervision for the student Operations Assistant charged with oversight of front desk operations in conjunction with central Campus Living staff.
Student & Community Development - 20%
• Support students, staff and Campus Living in advancing the departmental mission “We create a welcoming and vibrant campus living experience where students connect, explore and belong.” and four foundational value areas: care and support, learning and development, equity and inclusion, and community and connectedness. • Interact and build rapport with community members from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students. • Develop an inclusive and welcoming environment for community members and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences. • Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere. • Collaborate with campus partners and CL staff to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities. • Coordinate the election process and advise the Community Council to coordinate an effective team and support leadership development. • Attend weekly Community Council Meetings and meet with executive members. • Attend Campus Living Student Association (CLSA) General Council meetings at least once a semester. • Manage and maintain an active social media presence for your assigned community in collaboration with Campus Living staff.
Student Support & Behavioral Education - 20%
• Provide and share on-call coverage for campus, including weekday, weekend, and holidays. Collaborate and consult with Manager on-call for high-impact situations involving students and follow up with hall staff accordingly. • Address emergency, crisis and large-scale situations appropriately as they arise and work to mitigate community impact. • Provide support, guidance and appropriate referrals for community members in need of professional services and resources; be knowledgeable of campus and community resources. • Apply conflict resolution skills when responding to students in crisis, roommate conflicts, student concerns, etc. • Understand and enforce the policies and procedures of the NAU Student Code of Conduct and Campus Living Community Policies; lead with care and an educational focus on student behavior, individual and community impact, and student learning. • Serve as a hearing officer for Campus Living and the Office of the Dean of Students. Address inappropriate behavior of students incorporating a student development perspective and following due process; determine fair and appropriate educational sanctions; and complete appropriate documentation. Make conduct referrals as appropriate.
Administration & Operations - 20%
• Communicate regularly with supervisor and other ADs as needed to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the campus living community. • Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items. • Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems include StarRez, Maxient and TMA. • Review and collaborate with supervisor/other ADs to authorize expenditures for community engagement, community council, and staff development; ensure CL and NAU budgetary guidelines are followed. • Tour and inspect facilities to ensure building security and safety. • Provide input and feedback related to facility improvements that address student needs and enhance the community living experience. • Serve as a liaison to departmental Facilities Coordinator(s). Report, track, and follow up on facilities issues in campus living community. • Consider parents/guardians as partners in the growth and development of on campus students; within FERPA guidelines, provide timely follow up via email and/or phone with parents/guardians regarding their student concerns and experiences. • Support summer camps and conference operations including supervision of summer staff, working with Summer Camps and Conferences (SCC) to facilitate a robust summer operation. • Complete other administrative tasks and processes as assigned and needed.
Departmental Engagement - 5%
• Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc. • Attend scheduled weekly departmental meetings and other staff meetings, workshops, and developmental opportunities. • Open and close campus living community at the beginning and end of each term transition; submit end of semester reports. • Participate and assist in facilitating departmental student employee trainings in August and January. Plan and implement community-specific staff training sessions related to the role and areas of improvement.
Other - 5%
• Other duties as assigned.
Minimum Qualifications
• Undergraduate Bachelor's Degree, • 2-3 years of relevant experience, • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
• Master's Degree in Higher Education Administration, Counseling, or related field (completed by start date).
Knowledge, Skills, & Abilities
Knowledge
• Knowledge of Health, Safety, and Emergency Preparedness policies and procedures. • Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses. • Knowledge of conflict mediation, crisis response and management. • Knowledge of living and learning communities. • Knowledge of higher education law, including FERPA, Title IX, HIPAA, Clery Act etc.
Skills
• Customer service skills. • Active listening skills. • Proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
Abilities
• Balances competing priorities. • Possesses strong leadership practices. • Establishes and maintains effective working relationships. • Communicates effectively. • Problem solving, organizational, and analytical capabilities.
Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Salary range begins at $44,422. Annual salary commensurate with candidate's qualifications and related experience.
FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
Benefits
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.
Immigration Suppt/Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
March 17, 2025 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
https://in.nau.edu/Human-Resources/Posters-Required-by-Law/
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://apptrkr.com/6019066
Full Time
Campus Living Community Coordinator
Location: Campus Living
Regular/Temporary: Regular
Job ID: 608286
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
Job Description
Campus Living (CL) at Northern Arizona University houses 8,300 students and staff in 22 campus living communities (CLCs), including traditional, suite and apartment communities. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it. Through our values, we ground our approach, priorities, decisions, interactions, services, staffing, resources, processes, policies, reflection and navigation of complex situations.
Campus Living Mission Statement:
“We create a welcoming and vibrant campus living experience where students connect, explore and belong.”
Our four foundational value areas:
• Care and Support • Community and Connectedness • Equity and Inclusion • Learning and Development
We value and honor diverse experiences and perspectives and are committed to fostering inclusive communities where individuals feel valued, safe, and understood. To promote the success of students, staff and faculty, we strive to learn about individual and shared human experiences, while advocating for the respect and inclusion of all identities.
Position Overview
The Campus Living Community (CLC) Coordinator is a 12-month, full-time, live-in position, reporting directly to an Assistant Director (AD) in Campus Living Community Staffing, and responsible for the overall management of the daily operations of a campus living community housing 350 - 780 residents.
The CLC Coordinator supports students, staff and the department in advancing our mission and foundational value areas through staff supervision, resident engagement, operational processes and attention to community facility needs. In collaboration with departmental staff and campus partnerships, the CLC Coordinator implements a programming/engagement model in their community that reflects current student development needs and trends, contributes to diversity and inclusion efforts, and supports the mission and values of Campus Living and Northern Arizona University.
Summer Responsibilities:
Campus Living serves a variety of populations during the summer months including NAU students, special program participants, and conference guests from the state, country and world. CLC Coordinators help ensure continuity of all departmental operations during the summer. Campus living communities that close for the summer may necessitate a temporary move to another community during that time. CLC Coordinators participate in the hiring, training, supervision and evaluation of summer student staff. Participation in the on-call rotation as well as oversight of building preparations and turnovers are included in summer responsibilities. Summer committees include a variety of workgroups and projects as well as planning for the upcoming academic year.
Staff Supervision & Development - 30%
• Hire, train, supervise, and evaluate 7-22 Community Assistants (CA); potentially directly supervise one CLC Graduate Assistant, dependent on community placement. • Create, implement, and assess a community engagement plan that assists in guiding outreach and engagement efforts for Community Assistants • Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development. • Provide staff ongoing positive and constructive feedback including two evaluations over the course of the academic year to measure success and growth in the Community Assistant position. • Facilitate staff meetings and participate in centralized staff meetings and in-services. Staff meetings are scheduled for Wednesday nights from 7:00 p.m. - 9:00 p.m. weekly. • Organize and facilitate staff development activities to promote a strong sense of team and support. • Provide functional supervision for the student Operations Assistant charged with oversight of front desk operations in conjunction with central Campus Living staff.
Student & Community Development - 20%
• Support students, staff and Campus Living in advancing the departmental mission “We create a welcoming and vibrant campus living experience where students connect, explore and belong.” and four foundational value areas: care and support, learning and development, equity and inclusion, and community and connectedness. • Interact and build rapport with community members from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students. • Develop an inclusive and welcoming environment for community members and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences. • Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere. • Collaborate with campus partners and CL staff to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities. • Coordinate the election process and advise the Community Council to coordinate an effective team and support leadership development. • Attend weekly Community Council Meetings and meet with executive members. • Attend Campus Living Student Association (CLSA) General Council meetings at least once a semester. • Manage and maintain an active social media presence for your assigned community in collaboration with Campus Living staff.
Student Support & Behavioral Education - 20%
• Provide and share on-call coverage for campus, including weekday, weekend, and holidays. Collaborate and consult with Manager on-call for high-impact situations involving students and follow up with hall staff accordingly. • Address emergency, crisis and large-scale situations appropriately as they arise and work to mitigate community impact. • Provide support, guidance and appropriate referrals for community members in need of professional services and resources; be knowledgeable of campus and community resources. • Apply conflict resolution skills when responding to students in crisis, roommate conflicts, student concerns, etc. • Understand and enforce the policies and procedures of the NAU Student Code of Conduct and Campus Living Community Policies; lead with care and an educational focus on student behavior, individual and community impact, and student learning. • Serve as a hearing officer for Campus Living and the Office of the Dean of Students. Address inappropriate behavior of students incorporating a student development perspective and following due process; determine fair and appropriate educational sanctions; and complete appropriate documentation. Make conduct referrals as appropriate.
Administration & Operations - 20%
• Communicate regularly with supervisor and other ADs as needed to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the campus living community. • Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items. • Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems include StarRez, Maxient and TMA. • Review and collaborate with supervisor/other ADs to authorize expenditures for community engagement, community council, and staff development; ensure CL and NAU budgetary guidelines are followed. • Tour and inspect facilities to ensure building security and safety. • Provide input and feedback related to facility improvements that address student needs and enhance the community living experience. • Serve as a liaison to departmental Facilities Coordinator(s). Report, track, and follow up on facilities issues in campus living community. • Consider parents/guardians as partners in the growth and development of on campus students; within FERPA guidelines, provide timely follow up via email and/or phone with parents/guardians regarding their student concerns and experiences. • Support summer camps and conference operations including supervision of summer staff, working with Summer Camps and Conferences (SCC) to facilitate a robust summer operation. • Complete other administrative tasks and processes as assigned and needed.
Departmental Engagement - 5%
• Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc. • Attend scheduled weekly departmental meetings and other staff meetings, workshops, and developmental opportunities. • Open and close campus living community at the beginning and end of each term transition; submit end of semester reports. • Participate and assist in facilitating departmental student employee trainings in August and January. Plan and implement community-specific staff training sessions related to the role and areas of improvement.
Other - 5%
• Other duties as assigned.
Minimum Qualifications
• Undergraduate Bachelor's Degree, • 2-3 years of relevant experience, • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
• Master's Degree in Higher Education Administration, Counseling, or related field (completed by start date).
Knowledge, Skills, & Abilities
Knowledge
• Knowledge of Health, Safety, and Emergency Preparedness policies and procedures. • Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses. • Knowledge of conflict mediation, crisis response and management. • Knowledge of living and learning communities. • Knowledge of higher education law, including FERPA, Title IX, HIPAA, Clery Act etc.
Skills
• Customer service skills. • Active listening skills. • Proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
Abilities
• Balances competing priorities. • Possesses strong leadership practices. • Establishes and maintains effective working relationships. • Communicates effectively. • Problem solving, organizational, and analytical capabilities.
Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Salary range begins at $44,422. Annual salary commensurate with candidate's qualifications and related experience.
FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
Benefits
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.
Immigration Suppt/Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
March 17, 2025 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
https://in.nau.edu/Human-Resources/Posters-Required-by-Law/
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://apptrkr.com/6019066
Novartis
Phoenix, AZ, USA
This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote
About the Role
Key Responsibilities:
Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met.
Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results.
Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support.
Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges.
Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers.
Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met.
Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs.
Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments.
Essential Requirements:
Bachelor’s degree required, advanced degree a plus.
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments.
Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws.
This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license.
Desirable Requirements:
Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
Leveling Guidelines: the position will be filled at level commensurate with experience.
Territory Account Specialist:
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Senior Territory Account Specialist:
5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Executive Territory Account Specialist:
10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com .
Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.
Company will not sponsor visas for this position.
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve.
Accessibility & Reasonable Accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Full Time
This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote
About the Role
Key Responsibilities:
Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met.
Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results.
Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support.
Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges.
Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers.
Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met.
Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs.
Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments.
Essential Requirements:
Bachelor’s degree required, advanced degree a plus.
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments.
Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws.
This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license.
Desirable Requirements:
Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
Leveling Guidelines: the position will be filled at level commensurate with experience.
Territory Account Specialist:
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Senior Territory Account Specialist:
5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Executive Territory Account Specialist:
10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.
COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com .
Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.
Company will not sponsor visas for this position.
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve.
Accessibility & Reasonable Accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
