ITLA
Information Technology Agency City of Los Angeles
City of Los Angeles
Employment Opportunity Notice
ASSISTANT GENERAL MANAGER
(DEPUTY CHIEF INFORMATION OFFICER)
EXEMPT POSITION*
INFORMATION TECHNOLOGY AGENCY
THE COMMUNITY
Los Angeles, California is the second largest city in the United States. With a population of approximately 4 million, it covers an area of 469 square miles. It is one of the most diverse cities in the country and is one of the world’s centers of business, international trade, entertainment, culture, media, fashion, science, technology, and education. It is home to renowned institutions covering a broad range of professional and cultural fields and is one of the most substantial economic engines within the United States. As the home base of Hollywood, it is known as the “Entertainment Capital of the World,” leading the world in the creation of motion pictures, television production and recorded music. The importance of the entertainment business to the City has led many celebrities to call Los Angeles and its surrounding suburbs home.
Founded in 1781, Los Angeles is incorporated as a Charter City governed by a mayor-council system. The Mayor is Eric Garcetti, elected in 2013. There are 15 City Council districts. The City is comprised of 41 operating units and three proprietary departments. Total employment is approximately 60,000 with an annual budget in excess of $17 billion.
THE INFORMATION TECHNOLOGY AGENCY
Under the leadership of Mayor Eric Garcetti, the Information Technology Agency (ITA) works with agencies and departments across the City of Los Angeles to develop world-class IT infrastructure and applications that provide our citizens, businesses, and visitors with the digital services they expect from a leading global city. The ITA recognizes this demand and our unique role as technology leaders in L.A. government. Our efforts to keep Los Angeles at the forefront of government accessibility, reliability, and innovation have been acknowledged. L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility. and the ITA will continue to strive for “Responsive, Responsible, and Excellent Technology” for its citizens into the future.
OUR SERVICES
The Information Technology Agency (ITA) is comprised of 465 IT professionals organized into 19 divisions with an annual operating budget of $105 million. Unlike the “traditional” government IT department, the ITA is responsible for a broad spectrum of services. Our 19 divisions deliver 366 different technology services to both internal and external customers. These range from classic IT services, such as computer support, enterprise applications, data networks, and a 24/7 data center to progressive digital services, such as a TV station (LA Cityview), 3-1-1 Call Center, public safety radio/microwave communications, helicopter avionics, enterprise social media, and more. The breadth of our services necessitates close management to ensure integration and efficiency between our divisions, while maintaining a clear focus on specific customer groups and their unique needs.
OUR SERVICES
The ITA believes the single most important success factor in IT service delivery is an in-depth understanding of our customers. Depending on the specific ITA service, our customers are: Internal within City government (18 elected officials, 48,000 City employees, 42 City departments), External to City government (4 million L.A. residents, 97,000 L.A. businesses), transitory to the City of Los Angeles (45 million annual tourists), and Targeted Populations (veterans, homeless, domestic violence victims, older Angelenos, universities, etc.)
OUR MISSION
To best serve the City of Los Angeles, the Information Technology Agency (ITA) works to be a best-in class technology department that demonstrates Responsive, Responsible, and Excellent Information Technology:
Responsive - Delivers business outcomes for every City department by leveraging agile, flexible
services that digitally engage citizens and employees
Responsible - Advocates technologies that promote sustainable choices and offers opportunities
for a highly skilled, diverse, and representative workforce
Excellent - Achieves excellence in core IT infrastructure, innovation, and cybersecurity to protect
the City’s digital assets
THE OPPORTUNITY
The award-winning Information Technology Agency (ITA) for the City of Los Angeles is actively
seeking an experienced and engaging IT executive to serve as an Assistant General Manager
(Deputy Chief Information Officer) for our Customer Engagement Bureau. This highly responsible
executive position joins a unified seven-person ITA executive team, managing key customer
facing operations and assisting the Chief Information Officer with understanding the needs/wants
of 42 City departments, public relations, interactions with our elected officials, and citywide IT
initiatives. Through subordinate managers, this executive will be responsible for management of
the following award-winning areas:
Technology Support
- Computer, Elected Official, and Google Suite support
- Help Desk (Enterprise Technology Service Center)
- Digital education and training initiatives
Communications & Media
- Web and Media Services section (www.LACity.org and other sites)
- LACityView Channel 35 government access TV station and social media
( www.LACityView.org )
Public Services
- 3-1-1 Call Center with award-winning mobile app and web portal
- Cable TV regulatory oversight
Strategic Insight & Support
- Data Team (data analysis and science projects)
- Business analysis team, providing assistance for departmental apps and services
IT Department Duties
- Internal ITA project management (ProjectStat) and metrics initiatives (TechStat)
- Department communications, committees, public relations, and marketing;
- Compliance and license management;
- Department representative for various citywide initiatives;
The Assistant General Manager of our Customer Engagement Bureau is tasked to maintain the effective operations of our various public-facing services (Help Desk, Computer Support, Elected Official Support, TV Station, 3-1-1 Call Center, etc) and provide additional “soft skills” to a highly technical department of 465 dedicated City employees. Working in coordination with our IT Infrastructure Bureau and IT Applications Bureau, the Customer Engagement Bureau becomes a “voice of the customer” to help improve the quality of ITA’s services. In addition, this position helps the Chief Information Officer to represent the department in multi-department meetings, citywide initiatives, and interactions with our elected officials.
The Assistant General Manager of the Customer Engagement Bureau is expected to create and
foster highly productive work teams within the agency and work across other City departments
to ensure IT projects and initiatives are responsive and successfully implemented. The selected
individual will be expected to learn how to juggle the complexity and politics of running an
award-winning IT organization within the resource constraints of government. Fortunately, if hired,
you would be joining an experienced team of successful executives who have been striking the
balance of IT service delivery, customer-focus, government procurement/resource constraints,
and innovation.
DESIRED QUALIFICATIONS
Education : At least a 4 year degree from an accredited college or university in one or more of the following disciplines: Computer Science, Computer Information Systems, Engineering, Business, Finance, Management, or related field; and
Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in an upper management or division management capacity.
LA City Government Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in a management or supervisory capacity at the level of a City of Los Angeles Chief Management Analyst or Information Systems Manager II or higher.
The following specific experience is particularly desired:
- Served in an management position in a large or government organization;
- Demonstrated a strong customer service orientation and presentation skills
- Experience implementing or supporting IT projects;
- Extensive experience communicating and collaborating with other agencies or departments or
elected officials on IT initiatives;
- Developed and successfully implemented business and strategic plans; and
- Demonstrated strong teamwork with your manager colleagues (government IT is a team sport!)
Key Responsibilities and Challenges of the
Customer Engagement Assistant General Manager – Deputy Chief Information Officer
Oversees the management of the City’s “LA CityView” Channel 35 government access cable television and muti-media platform including gavel to gavel coverage of City Council, resident engagement, and content production regarding City services;
Oversees the management of the City’s Web & Media website design and development operations, and the City’s Official website - lacity.org, the Department’s Internet site - ita.lacity.org and the City’s Intranet site - insidela.org;
Provides effective oversight of operations and business needs of the City’s 311 Call Center and applications, providing easy access to municipal government services for the residents and businesses of Los Angeles utilizing multiple communications channels including a call center operations, mobile app, web portal, constituent relationship management (CRM) system, social media and website;
Represents the Department in public relations, social media and marketing endeavors for services the Department provides;
Represents the Department for various citywide initiatives (diversity, resilience, environmental sustainability, etc).
Collaborate with and assist elected official offices and 42 departments with business analysis and project management efforts for the effective and efficient execution of technology projects and operations;
Champion the use of data and data analytics for the betterment of City operations and City services;
Champion the creative and responsible use of emerging technologies in City operations; collaborates closely with other department technology teams and stakeholders to ensure efficient system solutions with a focus on the customer’s journey;
Provides effective oversight of the City’s Enterprise Service Center providing easy access to internal technology services for City department users, including network issues, applications, and digital media;
Promotes effective technology license management and compliance;
Promotes citywide digital education and training services;
Ensures the effective compliance and oversight of cable TV and video services in the City, as well as, digital inclusion assistance where possible;
Assists the Chief Information Officer in strategic planning and “roadmaps” for the development of citywide technology over the short- and long-term;
Works with other ITA Bureaus (Applications, Infrastructure and Finance & Admin) to conduct research and develops recommendations on effective citywide technology delivery, work methods, operating policies and procedures, and programs;
Works with other ITA Bureaus to design, plan, and implement organizational and operational changes within the agency to improve service delivery, functional areas of operation, staffing effectiveness, and succession planning;
Negotiates complex information system and technology contracts for IT solutions.
SALARY AND BENEFITS
The Assistant General Manager salary range is $145,032 - $217,861. Starting salary within the range for the position will depend on the selected candidate’s qualifications. The City also provides the selected candidate with a competitive benefits package including health and dental plans, vacation and sick leave, voluntary deferred compensation plans, life insurance, dependent child/elder care expense reimbursement and pension through the City’s Employees’ Retirement System.
HOW TO APPLY
Electronic submittals are required . Interested candidates should immediately submit a resume, cover letter of interest, and three work-related references (include name, job title, affiliation, and telephone number) to:
City of Los Angeles Personnel Department
Attn: Leonard Torres – Executive Recruitment
Email: per.execsearch@lacity.org
Note : When e-mailing your application material, the subject line should reflect your name and the job title you are applying for.
Questions may be referred to Leonard Torres at (213) 473-9394 or Art Irigoyen at (213) 473 9134 The filing period will close on Thursday, July 30, 2020 by 4 PM .
In order to be considered, resumes must include : A description of the size and function of the organizations managed; description of your role in the organization; at least one major professional accomplishment in which you played a key role; and any relevant experiences or unique characteristics which could further qualify you for this position.
* The position of Assistant General Manager in the Information Technology Agency is an exempt, at-will management position. The incumbent will not accrue any civil service tenure, contractual employment rights or due process rights. The Assistant General Manager is appointed by and serves at the pleasure of the General Manager. The incumbent may be removed, without any finding of cause, by the General Manager. Such removal would not be reviewable or appealable.
The City of Los Angeles is an Equal Opportunity Employer
Full Time
ITLA
Information Technology Agency City of Los Angeles
City of Los Angeles
Employment Opportunity Notice
ASSISTANT GENERAL MANAGER
(DEPUTY CHIEF INFORMATION OFFICER)
EXEMPT POSITION*
INFORMATION TECHNOLOGY AGENCY
THE COMMUNITY
Los Angeles, California is the second largest city in the United States. With a population of approximately 4 million, it covers an area of 469 square miles. It is one of the most diverse cities in the country and is one of the world’s centers of business, international trade, entertainment, culture, media, fashion, science, technology, and education. It is home to renowned institutions covering a broad range of professional and cultural fields and is one of the most substantial economic engines within the United States. As the home base of Hollywood, it is known as the “Entertainment Capital of the World,” leading the world in the creation of motion pictures, television production and recorded music. The importance of the entertainment business to the City has led many celebrities to call Los Angeles and its surrounding suburbs home.
Founded in 1781, Los Angeles is incorporated as a Charter City governed by a mayor-council system. The Mayor is Eric Garcetti, elected in 2013. There are 15 City Council districts. The City is comprised of 41 operating units and three proprietary departments. Total employment is approximately 60,000 with an annual budget in excess of $17 billion.
THE INFORMATION TECHNOLOGY AGENCY
Under the leadership of Mayor Eric Garcetti, the Information Technology Agency (ITA) works with agencies and departments across the City of Los Angeles to develop world-class IT infrastructure and applications that provide our citizens, businesses, and visitors with the digital services they expect from a leading global city. The ITA recognizes this demand and our unique role as technology leaders in L.A. government. Our efforts to keep Los Angeles at the forefront of government accessibility, reliability, and innovation have been acknowledged. L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility. and the ITA will continue to strive for “Responsive, Responsible, and Excellent Technology” for its citizens into the future.
OUR SERVICES
The Information Technology Agency (ITA) is comprised of 465 IT professionals organized into 19 divisions with an annual operating budget of $105 million. Unlike the “traditional” government IT department, the ITA is responsible for a broad spectrum of services. Our 19 divisions deliver 366 different technology services to both internal and external customers. These range from classic IT services, such as computer support, enterprise applications, data networks, and a 24/7 data center to progressive digital services, such as a TV station (LA Cityview), 3-1-1 Call Center, public safety radio/microwave communications, helicopter avionics, enterprise social media, and more. The breadth of our services necessitates close management to ensure integration and efficiency between our divisions, while maintaining a clear focus on specific customer groups and their unique needs.
OUR SERVICES
The ITA believes the single most important success factor in IT service delivery is an in-depth understanding of our customers. Depending on the specific ITA service, our customers are: Internal within City government (18 elected officials, 48,000 City employees, 42 City departments), External to City government (4 million L.A. residents, 97,000 L.A. businesses), transitory to the City of Los Angeles (45 million annual tourists), and Targeted Populations (veterans, homeless, domestic violence victims, older Angelenos, universities, etc.)
OUR MISSION
To best serve the City of Los Angeles, the Information Technology Agency (ITA) works to be a best-in class technology department that demonstrates Responsive, Responsible, and Excellent Information Technology:
Responsive - Delivers business outcomes for every City department by leveraging agile, flexible
services that digitally engage citizens and employees
Responsible - Advocates technologies that promote sustainable choices and offers opportunities
for a highly skilled, diverse, and representative workforce
Excellent - Achieves excellence in core IT infrastructure, innovation, and cybersecurity to protect
the City’s digital assets
THE OPPORTUNITY
The award-winning Information Technology Agency (ITA) for the City of Los Angeles is actively
seeking an experienced and engaging IT executive to serve as an Assistant General Manager
(Deputy Chief Information Officer) for our Customer Engagement Bureau. This highly responsible
executive position joins a unified seven-person ITA executive team, managing key customer
facing operations and assisting the Chief Information Officer with understanding the needs/wants
of 42 City departments, public relations, interactions with our elected officials, and citywide IT
initiatives. Through subordinate managers, this executive will be responsible for management of
the following award-winning areas:
Technology Support
- Computer, Elected Official, and Google Suite support
- Help Desk (Enterprise Technology Service Center)
- Digital education and training initiatives
Communications & Media
- Web and Media Services section (www.LACity.org and other sites)
- LACityView Channel 35 government access TV station and social media
( www.LACityView.org )
Public Services
- 3-1-1 Call Center with award-winning mobile app and web portal
- Cable TV regulatory oversight
Strategic Insight & Support
- Data Team (data analysis and science projects)
- Business analysis team, providing assistance for departmental apps and services
IT Department Duties
- Internal ITA project management (ProjectStat) and metrics initiatives (TechStat)
- Department communications, committees, public relations, and marketing;
- Compliance and license management;
- Department representative for various citywide initiatives;
The Assistant General Manager of our Customer Engagement Bureau is tasked to maintain the effective operations of our various public-facing services (Help Desk, Computer Support, Elected Official Support, TV Station, 3-1-1 Call Center, etc) and provide additional “soft skills” to a highly technical department of 465 dedicated City employees. Working in coordination with our IT Infrastructure Bureau and IT Applications Bureau, the Customer Engagement Bureau becomes a “voice of the customer” to help improve the quality of ITA’s services. In addition, this position helps the Chief Information Officer to represent the department in multi-department meetings, citywide initiatives, and interactions with our elected officials.
The Assistant General Manager of the Customer Engagement Bureau is expected to create and
foster highly productive work teams within the agency and work across other City departments
to ensure IT projects and initiatives are responsive and successfully implemented. The selected
individual will be expected to learn how to juggle the complexity and politics of running an
award-winning IT organization within the resource constraints of government. Fortunately, if hired,
you would be joining an experienced team of successful executives who have been striking the
balance of IT service delivery, customer-focus, government procurement/resource constraints,
and innovation.
DESIRED QUALIFICATIONS
Education : At least a 4 year degree from an accredited college or university in one or more of the following disciplines: Computer Science, Computer Information Systems, Engineering, Business, Finance, Management, or related field; and
Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in an upper management or division management capacity.
LA City Government Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in a management or supervisory capacity at the level of a City of Los Angeles Chief Management Analyst or Information Systems Manager II or higher.
The following specific experience is particularly desired:
- Served in an management position in a large or government organization;
- Demonstrated a strong customer service orientation and presentation skills
- Experience implementing or supporting IT projects;
- Extensive experience communicating and collaborating with other agencies or departments or
elected officials on IT initiatives;
- Developed and successfully implemented business and strategic plans; and
- Demonstrated strong teamwork with your manager colleagues (government IT is a team sport!)
Key Responsibilities and Challenges of the
Customer Engagement Assistant General Manager – Deputy Chief Information Officer
Oversees the management of the City’s “LA CityView” Channel 35 government access cable television and muti-media platform including gavel to gavel coverage of City Council, resident engagement, and content production regarding City services;
Oversees the management of the City’s Web & Media website design and development operations, and the City’s Official website - lacity.org, the Department’s Internet site - ita.lacity.org and the City’s Intranet site - insidela.org;
Provides effective oversight of operations and business needs of the City’s 311 Call Center and applications, providing easy access to municipal government services for the residents and businesses of Los Angeles utilizing multiple communications channels including a call center operations, mobile app, web portal, constituent relationship management (CRM) system, social media and website;
Represents the Department in public relations, social media and marketing endeavors for services the Department provides;
Represents the Department for various citywide initiatives (diversity, resilience, environmental sustainability, etc).
Collaborate with and assist elected official offices and 42 departments with business analysis and project management efforts for the effective and efficient execution of technology projects and operations;
Champion the use of data and data analytics for the betterment of City operations and City services;
Champion the creative and responsible use of emerging technologies in City operations; collaborates closely with other department technology teams and stakeholders to ensure efficient system solutions with a focus on the customer’s journey;
Provides effective oversight of the City’s Enterprise Service Center providing easy access to internal technology services for City department users, including network issues, applications, and digital media;
Promotes effective technology license management and compliance;
Promotes citywide digital education and training services;
Ensures the effective compliance and oversight of cable TV and video services in the City, as well as, digital inclusion assistance where possible;
Assists the Chief Information Officer in strategic planning and “roadmaps” for the development of citywide technology over the short- and long-term;
Works with other ITA Bureaus (Applications, Infrastructure and Finance & Admin) to conduct research and develops recommendations on effective citywide technology delivery, work methods, operating policies and procedures, and programs;
Works with other ITA Bureaus to design, plan, and implement organizational and operational changes within the agency to improve service delivery, functional areas of operation, staffing effectiveness, and succession planning;
Negotiates complex information system and technology contracts for IT solutions.
SALARY AND BENEFITS
The Assistant General Manager salary range is $145,032 - $217,861. Starting salary within the range for the position will depend on the selected candidate’s qualifications. The City also provides the selected candidate with a competitive benefits package including health and dental plans, vacation and sick leave, voluntary deferred compensation plans, life insurance, dependent child/elder care expense reimbursement and pension through the City’s Employees’ Retirement System.
HOW TO APPLY
Electronic submittals are required . Interested candidates should immediately submit a resume, cover letter of interest, and three work-related references (include name, job title, affiliation, and telephone number) to:
City of Los Angeles Personnel Department
Attn: Leonard Torres – Executive Recruitment
Email: per.execsearch@lacity.org
Note : When e-mailing your application material, the subject line should reflect your name and the job title you are applying for.
Questions may be referred to Leonard Torres at (213) 473-9394 or Art Irigoyen at (213) 473 9134 The filing period will close on Thursday, July 30, 2020 by 4 PM .
In order to be considered, resumes must include : A description of the size and function of the organizations managed; description of your role in the organization; at least one major professional accomplishment in which you played a key role; and any relevant experiences or unique characteristics which could further qualify you for this position.
* The position of Assistant General Manager in the Information Technology Agency is an exempt, at-will management position. The incumbent will not accrue any civil service tenure, contractual employment rights or due process rights. The Assistant General Manager is appointed by and serves at the pleasure of the General Manager. The incumbent may be removed, without any finding of cause, by the General Manager. Such removal would not be reviewable or appealable.
The City of Los Angeles is an Equal Opportunity Employer
Are you an accomplished project manager with a passion for civic engagement and a strong commitment to equity? Are you excited about the opportunity to directly shape the future of your local government? Then you might be a great candidate as the next Strategic Project Manager on the City of Portland's Strategic Projects and Opportunities Team, known as SPOT.
This recruitment will remain open until 75 applications have been received or until the posted closing date, Monday, June 29, 2020, whichever comes first. Applications received after the 75 application limit has been reached will not be included in this recruitment process.
Based in the Office of the Chief Administrative Officer, the Strategic Projects and Opportunities Team plans and delivers projects, programs and policies with significant municipal or community impact. We conduct highly complex analyses on a wide range of management, administrative, financial, asset management and other organizational issues and provide advice to City executives. For the next two years, your focus in this position will be convening the City's Charter Commission to evaluate Portland's form of government and engage the community in a conversation about its future. The Commission is appointed by the City Council and comes together at least once a decade to review the City charter and recommend changes. Community advocacy has sparked interest in considering a significant transformation to the way Portland elects leaders and manages day-to-day business.
For more information about this position, please visit the City of Portland Jobs site: https://www.governmentjobs.com/careers/portlandor/jobs/2792983/strategic-policy-project-manager-analyst-iii @GovernmentJobs
Full Time
Are you an accomplished project manager with a passion for civic engagement and a strong commitment to equity? Are you excited about the opportunity to directly shape the future of your local government? Then you might be a great candidate as the next Strategic Project Manager on the City of Portland's Strategic Projects and Opportunities Team, known as SPOT.
This recruitment will remain open until 75 applications have been received or until the posted closing date, Monday, June 29, 2020, whichever comes first. Applications received after the 75 application limit has been reached will not be included in this recruitment process.
Based in the Office of the Chief Administrative Officer, the Strategic Projects and Opportunities Team plans and delivers projects, programs and policies with significant municipal or community impact. We conduct highly complex analyses on a wide range of management, administrative, financial, asset management and other organizational issues and provide advice to City executives. For the next two years, your focus in this position will be convening the City's Charter Commission to evaluate Portland's form of government and engage the community in a conversation about its future. The Commission is appointed by the City Council and comes together at least once a decade to review the City charter and recommend changes. Community advocacy has sparked interest in considering a significant transformation to the way Portland elects leaders and manages day-to-day business.
For more information about this position, please visit the City of Portland Jobs site: https://www.governmentjobs.com/careers/portlandor/jobs/2792983/strategic-policy-project-manager-analyst-iii @GovernmentJobs
Manager II – Strategic Services (Grade M2)
Montgomery County Government
Department of Environmental Protection
Rockville, Maryland
The mission of the Department of Environmental Protection (DEP) is to enhance the quality of life in our community by protecting and improving Montgomery County’s air, water and land in a sustainable way while fostering smart growth, a thriving economy and healthy communities.
DEP is seeking to fill a Manager II, a senior management position to provide leadership and management oversight and integration of several key functional areas including program assessment, programs and project integration, performance metrics, and integration of IT systems to enhance operational effectiveness. The individual will lead the newly created Strategic Services Division and will report to the Deputy Director. It is a new position in the Department with a focus on bringing greater efficiency and effectiveness to the Department’s broadly scoped programs.
The successful candidate will be responsible for translating data and findings for a broad range of audiences and assist the program division chiefs in the Department with meeting their project and program goals. The position is responsible for working with the Director and division chiefs to identify performance metrics for assessing the effectiveness of program implementation and developing and implementing the system for tracking and reporting of metrics. In addition, the position plans, directs and implements all technology and processes to generate the County’s annual Water Quality Protection Charge (WQPC), which is assessed to all property owners in the County and is the basis of funds for the water quality improvement activities in the County.
This work requires the knowledge and technical expertise to use program assessment tools and approaches, knowledge of project management, knowledge of county wide budget and financial systems, knowledge of a water quality protection funding mechanism and understanding of how to identify customer service and system support needs.
Key responsibilities include, but are not limited to:
Management and Implementation of the Water Quality Protection Charge Law, which entails implementation of legislation to generate the WQPC; developing methodologies including modeling to analyze and present data; procedures for data management and analyses; and processes to ensure accurate billing to county property owners. Overseeing projections of WQPC revenue to budget management team and the appeals process of the WQPC.
Management of Systems and Technology Utilization for DEP programs, which includes finalizing and approving development of GIS layers for use in software for WQPC charge implementation; directing the department’s IT support services for all programs; and analyzing and resolving complex software and hardware matters pertaining to networking connectivity issues and applications to meet business needs.
Development of relevant program metrics and assess progress against metrics, in cooperation with Division Chiefs and the Director, which entails developing headline metrics consistent with the strategic goals of the County Executive; developing performance indicators to track progress against the metrics; and managing the DEP process for reviewing metrics, reviewing program performance and preparing reports for the Director and Chief Administrative Officer.
Development of framework for assessing program effectiveness for DEP programs, which includes developing the process for performing program assessments; and managing the process of assessing program performance including tracking of actions necessary to address program effectiveness.
Performing assessments of DEP programs, with goal of continuously improving program implementation to include identifying the program areas to be assessed on an annual basis in cooperation with Division Chiefs; completing program assessments in accordance with procedures and annual program plan; and documenting the efficiencies gained, results shown, money saved, or other metrics.
The ideal candidate will have considerable knowledge of the legislation supporting water quality protection charges, strategic and operational planning to adhere to laws, systems design and development processes and detailed knowledge of program assessment methodologies. In addition, the ideal candidate will have experience with technology to direct and manage a full range of IT support services for multiple program areas including strategic planning, long term planning of data needs and uses and system security and back up procedures.
The successful candidate must have the ability to work in a collaborative environment within a large organization with multiple priorities; have excellent interpersonal and communication skills; be able to deal tactfully, effectively, and equitably with people; be able to organize, prioritize, and accomplish assignments/tasks on schedule; have a positive attitude; be team oriented, and work well under pressure.
This position requires the ability to attend meetings or perform work at locations outside the office, and occasional weekend and/or evening work may be required.
As a manager/supervisor of unionized employees, this position has a responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation.
NOTE: The Department of Environmental Protection will be relocating to Wheaton, Maryland in the summer of 2020.
MINIMUM QUALIFICATIONS
Experience: Seven years of progressively responsible professional experience in Technology Management and Business Administration, three years of which were in a supervisory or executive capacity. Note: The term “executive” is further defined as a high echelon or high level position in an organization that is assigned technical research, management advisory services responsibilities, or policy-making duties and responsibilities that exerts considerable influence on organizational policy, plans, and operations through technical research, management advisory services, and/or policy-making duties and responsibilities (e.g., County positions at Grade 30 or above).
Education: Graduation from an accredited college or university with a bachelor’s degree.
Equivalency: An equivalent combination of education or experience may be substituted.
Montgomery County Government offers competitive salaries and excellent benefits.
To view the complete job announcement and to apply, please visit our website at https://www.montgomerycountymd.gov/HR/Recruitment/MCGCareers.html
and click on the “Search for Jobs at MCG" tab.
Read the full job description under the “Managerial Executive" Job Category.
The requisition number is IRC43066 .
Interested candidates must create an online account in order to apply.
This Recruitment Closes March 16, 2020.
All resume submissions must address the preferred criteria for the position,
which are listed in the full advertisement, preferably in a separate section of the resume.
Applicants are strongly encouraged to review the Resume Preparation Tips
listed under the “Resources” tab on the Office of Human Resource’s MCG Careers webpage.
EOE. M/F/H.
Full Time
Manager II – Strategic Services (Grade M2)
Montgomery County Government
Department of Environmental Protection
Rockville, Maryland
The mission of the Department of Environmental Protection (DEP) is to enhance the quality of life in our community by protecting and improving Montgomery County’s air, water and land in a sustainable way while fostering smart growth, a thriving economy and healthy communities.
DEP is seeking to fill a Manager II, a senior management position to provide leadership and management oversight and integration of several key functional areas including program assessment, programs and project integration, performance metrics, and integration of IT systems to enhance operational effectiveness. The individual will lead the newly created Strategic Services Division and will report to the Deputy Director. It is a new position in the Department with a focus on bringing greater efficiency and effectiveness to the Department’s broadly scoped programs.
The successful candidate will be responsible for translating data and findings for a broad range of audiences and assist the program division chiefs in the Department with meeting their project and program goals. The position is responsible for working with the Director and division chiefs to identify performance metrics for assessing the effectiveness of program implementation and developing and implementing the system for tracking and reporting of metrics. In addition, the position plans, directs and implements all technology and processes to generate the County’s annual Water Quality Protection Charge (WQPC), which is assessed to all property owners in the County and is the basis of funds for the water quality improvement activities in the County.
This work requires the knowledge and technical expertise to use program assessment tools and approaches, knowledge of project management, knowledge of county wide budget and financial systems, knowledge of a water quality protection funding mechanism and understanding of how to identify customer service and system support needs.
Key responsibilities include, but are not limited to:
Management and Implementation of the Water Quality Protection Charge Law, which entails implementation of legislation to generate the WQPC; developing methodologies including modeling to analyze and present data; procedures for data management and analyses; and processes to ensure accurate billing to county property owners. Overseeing projections of WQPC revenue to budget management team and the appeals process of the WQPC.
Management of Systems and Technology Utilization for DEP programs, which includes finalizing and approving development of GIS layers for use in software for WQPC charge implementation; directing the department’s IT support services for all programs; and analyzing and resolving complex software and hardware matters pertaining to networking connectivity issues and applications to meet business needs.
Development of relevant program metrics and assess progress against metrics, in cooperation with Division Chiefs and the Director, which entails developing headline metrics consistent with the strategic goals of the County Executive; developing performance indicators to track progress against the metrics; and managing the DEP process for reviewing metrics, reviewing program performance and preparing reports for the Director and Chief Administrative Officer.
Development of framework for assessing program effectiveness for DEP programs, which includes developing the process for performing program assessments; and managing the process of assessing program performance including tracking of actions necessary to address program effectiveness.
Performing assessments of DEP programs, with goal of continuously improving program implementation to include identifying the program areas to be assessed on an annual basis in cooperation with Division Chiefs; completing program assessments in accordance with procedures and annual program plan; and documenting the efficiencies gained, results shown, money saved, or other metrics.
The ideal candidate will have considerable knowledge of the legislation supporting water quality protection charges, strategic and operational planning to adhere to laws, systems design and development processes and detailed knowledge of program assessment methodologies. In addition, the ideal candidate will have experience with technology to direct and manage a full range of IT support services for multiple program areas including strategic planning, long term planning of data needs and uses and system security and back up procedures.
The successful candidate must have the ability to work in a collaborative environment within a large organization with multiple priorities; have excellent interpersonal and communication skills; be able to deal tactfully, effectively, and equitably with people; be able to organize, prioritize, and accomplish assignments/tasks on schedule; have a positive attitude; be team oriented, and work well under pressure.
This position requires the ability to attend meetings or perform work at locations outside the office, and occasional weekend and/or evening work may be required.
As a manager/supervisor of unionized employees, this position has a responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation.
NOTE: The Department of Environmental Protection will be relocating to Wheaton, Maryland in the summer of 2020.
MINIMUM QUALIFICATIONS
Experience: Seven years of progressively responsible professional experience in Technology Management and Business Administration, three years of which were in a supervisory or executive capacity. Note: The term “executive” is further defined as a high echelon or high level position in an organization that is assigned technical research, management advisory services responsibilities, or policy-making duties and responsibilities that exerts considerable influence on organizational policy, plans, and operations through technical research, management advisory services, and/or policy-making duties and responsibilities (e.g., County positions at Grade 30 or above).
Education: Graduation from an accredited college or university with a bachelor’s degree.
Equivalency: An equivalent combination of education or experience may be substituted.
Montgomery County Government offers competitive salaries and excellent benefits.
To view the complete job announcement and to apply, please visit our website at https://www.montgomerycountymd.gov/HR/Recruitment/MCGCareers.html
and click on the “Search for Jobs at MCG" tab.
Read the full job description under the “Managerial Executive" Job Category.
The requisition number is IRC43066 .
Interested candidates must create an online account in order to apply.
This Recruitment Closes March 16, 2020.
All resume submissions must address the preferred criteria for the position,
which are listed in the full advertisement, preferably in a separate section of the resume.
Applicants are strongly encouraged to review the Resume Preparation Tips
listed under the “Resources” tab on the Office of Human Resource’s MCG Careers webpage.
EOE. M/F/H.
Alachua County Board of County Commissioners
12 SE 1st Street Gainesville, FL 32601
NOTE: TO BE CONSIDERED FOR THIS VACANCY, ALL APPLICANTS MUST APPLY ONLINE AT: https://www.governmentjobs.com/careers/alachua
SALARY: $88,940.80 Annually
Alachua County BoCC is a transforming organization with a focus on developing a shared vision among employees through an organizational structure of functional groups and multi-disciplinary work team. The county is located in the north central part of Florida - close to the Florida white sandy beaches; and it is known for its diverse culture, historical sites, scenic beauty, cultural events, and the home of the University of Florida. We offer a competitive salary and a wide selection of benefits that includes health & dental, life insurance, flex spending account, and the State of Florida Retirement System. Bachelor's degree in business administration, management, public administration, civil engineering, public works engineering, environmental engineering or a closely related field and five years related professional level solid waste management experience, including three years of supervisory experience; or any equivalent combination of related training and experience. A valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy # 6-7; Motor Vehicle Records will be reviewed prior to employment. If in the past 24-month period, the record shows more than 3 moving traffic violations, and/or a conviction/pending charge for driving under the influence, the minimum qualifications are not met for the position. Successful completion of a criminal history background investigation is required prior to employment. An incumbent of this job classification will be required to file a financial disclosure statement (Form 1) with the Supervisor of Elections in their county of residence, in compliance with Florida Statutes, Chapter 112, Part III. Such filing is required within 30 days of placement in a covered position, annually thereafter by no later than July 1 of each year in which they serve in the covered position, and within 60 days of leaving the covered position.
Position Summary: This is highly responsible professional, administrative and managerial work directing and supervising Alachua County Solid Waste and Resource Recovery. This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. An employee assigned to this classification plans, organizes, directs, and controls the various activities of the Solid Waste and Resource Recovery Division. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.
Examples of Duties:
ESSENTIAL JOB FUNCTIONS Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Directs and coordinates, the program for solid waste and resource recovery. Makes recommendations to the Deputy County Manager, County Manager and Board of County Commissioners relative to the implementation of solid waste and resource recovery programs.
Supervises and coordinates the activities of subordinate supervisors and employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and arranges departmental training and orientation.
Develops and implements program plans for major solid waste and resource recovery management within established time frames.
Develops and improves methodologies for the identification and prioritization of program needs.
Develops and monitors the annual budget for solid waste and resource recovery.
Coordinates activities with other County departments.
Coordinates activities with various city, state and federal agencies.
Analyzes and evaluates departmental policies; recommends development of new policies and/or revisions to current policies as appropriate.
Develops scope of services for proposals for solid waste and resource recovery department; manages consultant contracts.
Reviews all federal, state and local laws, rules and regulations governing the programs with the department, recommends changes to the current County policies, laws, rules and regulations in order to maintain compliance.
Develops and implements a business plan for solid waste and resource recovery management area.
Remains current on the business of solid waste and resource recovery management in the private and public sector.
Reviews and evaluates overall effectiveness of delivery of services.
Serves as expert witness in court cases, hearings and legislative committees. Drives a County vehicle and/or personal vehicle to work sites in order to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
KNOWLEDGE, SKILLS AND ABILITIES
Extensive knowledge of principles and practices of solid waste and resource recovery management in the public and private sector.
Considerable knowledge of modern principles and practices of administration and organization including budgeting, personnel techniques and management.
Ability to analyze market conditions and how they impact and influence solid waste and resource recovery management operations.
Ability to analyze market data and determine impact on solid waste and resource recovery management operations.
Ability to develop, prepare and monitor complex budgets.
Ability to communicate effectively both orally and in writing.
Ability to develop goals and objectives for major functional area.
Ability to effectively supervise and coordinate the activities of subordinate supervisors and employees.
Ability to maintain effective relations with employees, the public, contractors, engineers and special interest groups.
Ability to supervise and coordinate production of complete project plans and specifications on schedule.
Ability to supervise and coordinate major solid waste and resource recovery construction projects on schedule.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms; and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts; and is occasionally exposed to outdoor weather conditions; fumes or airborne particles; toxic or caustic chemicals and vibration.
The noise level in the work environment is usually moderate.
Full Time
NOTE: TO BE CONSIDERED FOR THIS VACANCY, ALL APPLICANTS MUST APPLY ONLINE AT: https://www.governmentjobs.com/careers/alachua
SALARY: $88,940.80 Annually
Alachua County BoCC is a transforming organization with a focus on developing a shared vision among employees through an organizational structure of functional groups and multi-disciplinary work team. The county is located in the north central part of Florida - close to the Florida white sandy beaches; and it is known for its diverse culture, historical sites, scenic beauty, cultural events, and the home of the University of Florida. We offer a competitive salary and a wide selection of benefits that includes health & dental, life insurance, flex spending account, and the State of Florida Retirement System. Bachelor's degree in business administration, management, public administration, civil engineering, public works engineering, environmental engineering or a closely related field and five years related professional level solid waste management experience, including three years of supervisory experience; or any equivalent combination of related training and experience. A valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy # 6-7; Motor Vehicle Records will be reviewed prior to employment. If in the past 24-month period, the record shows more than 3 moving traffic violations, and/or a conviction/pending charge for driving under the influence, the minimum qualifications are not met for the position. Successful completion of a criminal history background investigation is required prior to employment. An incumbent of this job classification will be required to file a financial disclosure statement (Form 1) with the Supervisor of Elections in their county of residence, in compliance with Florida Statutes, Chapter 112, Part III. Such filing is required within 30 days of placement in a covered position, annually thereafter by no later than July 1 of each year in which they serve in the covered position, and within 60 days of leaving the covered position.
Position Summary: This is highly responsible professional, administrative and managerial work directing and supervising Alachua County Solid Waste and Resource Recovery. This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. An employee assigned to this classification plans, organizes, directs, and controls the various activities of the Solid Waste and Resource Recovery Division. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.
Examples of Duties:
ESSENTIAL JOB FUNCTIONS Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Directs and coordinates, the program for solid waste and resource recovery. Makes recommendations to the Deputy County Manager, County Manager and Board of County Commissioners relative to the implementation of solid waste and resource recovery programs.
Supervises and coordinates the activities of subordinate supervisors and employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and arranges departmental training and orientation.
Develops and implements program plans for major solid waste and resource recovery management within established time frames.
Develops and improves methodologies for the identification and prioritization of program needs.
Develops and monitors the annual budget for solid waste and resource recovery.
Coordinates activities with other County departments.
Coordinates activities with various city, state and federal agencies.
Analyzes and evaluates departmental policies; recommends development of new policies and/or revisions to current policies as appropriate.
Develops scope of services for proposals for solid waste and resource recovery department; manages consultant contracts.
Reviews all federal, state and local laws, rules and regulations governing the programs with the department, recommends changes to the current County policies, laws, rules and regulations in order to maintain compliance.
Develops and implements a business plan for solid waste and resource recovery management area.
Remains current on the business of solid waste and resource recovery management in the private and public sector.
Reviews and evaluates overall effectiveness of delivery of services.
Serves as expert witness in court cases, hearings and legislative committees. Drives a County vehicle and/or personal vehicle to work sites in order to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
KNOWLEDGE, SKILLS AND ABILITIES
Extensive knowledge of principles and practices of solid waste and resource recovery management in the public and private sector.
Considerable knowledge of modern principles and practices of administration and organization including budgeting, personnel techniques and management.
Ability to analyze market conditions and how they impact and influence solid waste and resource recovery management operations.
Ability to analyze market data and determine impact on solid waste and resource recovery management operations.
Ability to develop, prepare and monitor complex budgets.
Ability to communicate effectively both orally and in writing.
Ability to develop goals and objectives for major functional area.
Ability to effectively supervise and coordinate the activities of subordinate supervisors and employees.
Ability to maintain effective relations with employees, the public, contractors, engineers and special interest groups.
Ability to supervise and coordinate production of complete project plans and specifications on schedule.
Ability to supervise and coordinate major solid waste and resource recovery construction projects on schedule.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms; and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts; and is occasionally exposed to outdoor weather conditions; fumes or airborne particles; toxic or caustic chemicals and vibration.
The noise level in the work environment is usually moderate.
