Santa Clara University
Santa Clara, CA
Outreach Coordinator (Fixed Term)
Position Title:
Outreach Coordinator (Fixed Term)
Position Type:
Fixed Term (Fixed Term)
Salary Range:
$58,520 annual - $67,260 annual; commensurate with experience
Pay Frequency:
Annual
Job Description:
POSITION PURPOSE
The Outreach Coordinator/Suicide Prevention Specialist is a member of the Cowell Center's team of psychologists, psychology trainees, psychiatrist, case manager, medical doctor, registered nurses and medical assistants. Together this team practices in the unique environment of college health and directly contributes to student success. The Outreach Coordinator/Suicide Prevention Specialist will be delivering integrated outreach as a preventive measure to mental illness and spearheading suicide prevention care to the SCU community.
The Outreach Coordinator/Suicide Prevention Specialist is primarily responsible for providing services designed to raise the level of student, faculty and staff awareness of the Cowell Center services as well as to provide support for the provision of a comprehensive suicide prevention program at SCU as outlined by SCU and the JED Campus program.
Position may require occasional evenings and weekends.
This is a full-time fixed term position ending 06/30/2020 from the start date with the possibility of extension or conversion to regular status dependent on funding and/or business need.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Outreach Coordinator:
• Responsible for creating and engaging in an array of health promotion programs that promote awareness of core mental health concerns to all members of the SCU community.
• Coordinate with internal and external clients to develop and implement an activity calendar, agendas and program materials for meetings and other project activities.
• Plan, design, coordinate, organize, implement and assess a comprehensive array of health promotion programs that address critical health issues affecting college-aged students including but not limited to: mental health, suicide prevention, healthy relationships and self-protective behaviors, and the development of self-advocacy skills in accessing and utilizing the services offered by the Cowell Center.
• Engage in special programming during the month of May which is Mental Health Awareness month.
• Research and apply for appropriate grant opportunities for the Cowell Center.
• Research, develop, promote, implement and evaluate outreach programs, workshops and health promotion activities for targeted populations.
• Keep abreast of the latest trends via social media and try to counter any negative images/messages.
• Develop, implement and evaluate impact of social norms and other health promotions messaging to key college health goals. Efforts should include brochures, newsletters, bulletin boards, digital screens, website and social media outlets.
• Maintain accurate and detailed records of all outreach programs and services.
• Reach out and communicate with undeserved, marginalized groups to ensure that inclusive language and images are being used. Also to ensure that the Cowell Center is being sensitive to issues of diversity and privilege in creating and delivering messages of care to the student body.
• Demonstrate commitment to issues of social equity and continue to develop professionally in the area of multicultural competence.
• Train, educate and exhibit cultural competence and inclusiveness in working with populations of diverse cultures and identities.
• Work to lessen the stigma of mental “illness” by promoting a strengths-based framework to mental health instead of an illness-focused approach.
• Communicate a willingness to address the full range of experiences across the spectrum of mental health to lessen the stigma associated with mental “illness” to normalize help-seeking behavior.
• Assure that all trainings developed are grounded within current theory and evidence-based strategies.
2. Suicide Prevention Specialist
• Provide support for the provision of a comprehensive suicide prevention program at SCU.
• Coordinate and assist in the provision of trainings for faculty, staff, and student audiences.
• Coordinate the production and dissemination of project-related educational materials.
• Provide mental health and suicide prevention information campaign regarding available mental health and suicide prevention services, warning signs of suicide and a strong focus on self-care strategies and techniques.
• Help to identify students at risk and continually monitor the campus community by continually re-assessing and identifying the needs of the student body.
• When appropriate, develop a voluntary web-based mental health screening program reaching out to at-risk students.
• Help to track all students who come to CAPS at risk for self-harm as well as non-suicidal self-injury and their treatment status upon counseling termination.
• Update and revise, as necessary, local policies related to suicide prevention training, documentation and suicide risk assessments.
• Build relationships, as appropriate, with suicide prevention organizations and online crisis line organizations.
• Engage in special programming during Suicide Awareness Week, which is usually the second week in September of each year.
• When appropriate, coordinate and conduct focus groups with student audiences to solicit feedback regarding proposed project materials, activities, and student body needs.
• Serve on university-wide and/or departmental committees as appropriate.
Departmental Development
• Actively and collaboratively support the mission, goals, and initiatives of the Cowell Center.
• Observe all Cowell Center policies and procedures.
• Keep abreast of changes in psychological care that affect CAPS and the campus community.
• Conduct all work activities with respect for rights and wishes of clients, families, and co-workers.
• Attend scheduled staff meetings.
• Serve on departmental committees as appropriate.
• Maintain cooperative interactions with other clinical and support staff.
• Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
• Participate in departmental performance improvement activities.
• Develop and foster relationship and trust with employees and the SCU Community.
• Work individually and as a team in a collegial, respectful, and professional manner.
• Demonstrate collaborative practice with team members utilizing conflict resolution and chain of command as necessary.
OTHER DUTIES AND RESPONSIBILITIES:
Collaborate and appropriately consult with several offices, such as, CAPS, Student Health Services, the Office of Student Life, Residence Life and Athletics to provide information to at-risk students. Provide advice, consultation, and support in the development, implementation and evaluation of department wide policy. Maintain membership in Professional Organizations as deemed appropriate. Perform other work-related assignments as assigned and/or required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity. Commitment to understand, support, and model the values of a Jesuit, Catholic university as they relate to Counseling and Psychological Services. Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.
EDUCATION AND/OR EXPERIENCE:
Master's Degree in Public Health, Social Work, Psychology, or related field. Demonstrated ability in project management. One year experience in public health or mental health-related position, preferred. Demonstrated experience working with diverse student populations, preferred. 2+ years of full-time professional experience in developing, implementing, and evaluating community health programs, preferred. Expertise in social determinants of health and suicide prevention, preferred. Experience in higher education setting, preferred. Experience working with federal grants, preferred.
KNOWLEDGE:
Demonstrated ability to use technology in improving the delivery and evaluation of programs and services. Demonstrated knowledge in the application of student development theories. Demonstrated knowledge in addressing the needs of a diverse student population.
SKILLS:
Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents. Demonstrated skills in the application of student development theories
ABILITIES:
Ability to establish professional relationships; interact effectively with diverse constituencies; and
maintain confidentiality when required.
Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner. Ability to work independently with a wide variety of student psychological needs.
PHYSICAL DEMANDS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
• Considerable time will be spent in office with patients and at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
WORK ENVIRONMENT:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
• Typical counseling center office environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
To view the full job posting and apply for this position, go to https://apptrkr.com/1771068
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all master's universities in the West by U.S. News and World Report, Santa Clara University is California's oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-133dd704cbe690448c8673a6078ad1e6
Full Time
Outreach Coordinator (Fixed Term)
Position Title:
Outreach Coordinator (Fixed Term)
Position Type:
Fixed Term (Fixed Term)
Salary Range:
$58,520 annual - $67,260 annual; commensurate with experience
Pay Frequency:
Annual
Job Description:
POSITION PURPOSE
The Outreach Coordinator/Suicide Prevention Specialist is a member of the Cowell Center's team of psychologists, psychology trainees, psychiatrist, case manager, medical doctor, registered nurses and medical assistants. Together this team practices in the unique environment of college health and directly contributes to student success. The Outreach Coordinator/Suicide Prevention Specialist will be delivering integrated outreach as a preventive measure to mental illness and spearheading suicide prevention care to the SCU community.
The Outreach Coordinator/Suicide Prevention Specialist is primarily responsible for providing services designed to raise the level of student, faculty and staff awareness of the Cowell Center services as well as to provide support for the provision of a comprehensive suicide prevention program at SCU as outlined by SCU and the JED Campus program.
Position may require occasional evenings and weekends.
This is a full-time fixed term position ending 06/30/2020 from the start date with the possibility of extension or conversion to regular status dependent on funding and/or business need.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Outreach Coordinator:
• Responsible for creating and engaging in an array of health promotion programs that promote awareness of core mental health concerns to all members of the SCU community.
• Coordinate with internal and external clients to develop and implement an activity calendar, agendas and program materials for meetings and other project activities.
• Plan, design, coordinate, organize, implement and assess a comprehensive array of health promotion programs that address critical health issues affecting college-aged students including but not limited to: mental health, suicide prevention, healthy relationships and self-protective behaviors, and the development of self-advocacy skills in accessing and utilizing the services offered by the Cowell Center.
• Engage in special programming during the month of May which is Mental Health Awareness month.
• Research and apply for appropriate grant opportunities for the Cowell Center.
• Research, develop, promote, implement and evaluate outreach programs, workshops and health promotion activities for targeted populations.
• Keep abreast of the latest trends via social media and try to counter any negative images/messages.
• Develop, implement and evaluate impact of social norms and other health promotions messaging to key college health goals. Efforts should include brochures, newsletters, bulletin boards, digital screens, website and social media outlets.
• Maintain accurate and detailed records of all outreach programs and services.
• Reach out and communicate with undeserved, marginalized groups to ensure that inclusive language and images are being used. Also to ensure that the Cowell Center is being sensitive to issues of diversity and privilege in creating and delivering messages of care to the student body.
• Demonstrate commitment to issues of social equity and continue to develop professionally in the area of multicultural competence.
• Train, educate and exhibit cultural competence and inclusiveness in working with populations of diverse cultures and identities.
• Work to lessen the stigma of mental “illness” by promoting a strengths-based framework to mental health instead of an illness-focused approach.
• Communicate a willingness to address the full range of experiences across the spectrum of mental health to lessen the stigma associated with mental “illness” to normalize help-seeking behavior.
• Assure that all trainings developed are grounded within current theory and evidence-based strategies.
2. Suicide Prevention Specialist
• Provide support for the provision of a comprehensive suicide prevention program at SCU.
• Coordinate and assist in the provision of trainings for faculty, staff, and student audiences.
• Coordinate the production and dissemination of project-related educational materials.
• Provide mental health and suicide prevention information campaign regarding available mental health and suicide prevention services, warning signs of suicide and a strong focus on self-care strategies and techniques.
• Help to identify students at risk and continually monitor the campus community by continually re-assessing and identifying the needs of the student body.
• When appropriate, develop a voluntary web-based mental health screening program reaching out to at-risk students.
• Help to track all students who come to CAPS at risk for self-harm as well as non-suicidal self-injury and their treatment status upon counseling termination.
• Update and revise, as necessary, local policies related to suicide prevention training, documentation and suicide risk assessments.
• Build relationships, as appropriate, with suicide prevention organizations and online crisis line organizations.
• Engage in special programming during Suicide Awareness Week, which is usually the second week in September of each year.
• When appropriate, coordinate and conduct focus groups with student audiences to solicit feedback regarding proposed project materials, activities, and student body needs.
• Serve on university-wide and/or departmental committees as appropriate.
Departmental Development
• Actively and collaboratively support the mission, goals, and initiatives of the Cowell Center.
• Observe all Cowell Center policies and procedures.
• Keep abreast of changes in psychological care that affect CAPS and the campus community.
• Conduct all work activities with respect for rights and wishes of clients, families, and co-workers.
• Attend scheduled staff meetings.
• Serve on departmental committees as appropriate.
• Maintain cooperative interactions with other clinical and support staff.
• Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
• Participate in departmental performance improvement activities.
• Develop and foster relationship and trust with employees and the SCU Community.
• Work individually and as a team in a collegial, respectful, and professional manner.
• Demonstrate collaborative practice with team members utilizing conflict resolution and chain of command as necessary.
OTHER DUTIES AND RESPONSIBILITIES:
Collaborate and appropriately consult with several offices, such as, CAPS, Student Health Services, the Office of Student Life, Residence Life and Athletics to provide information to at-risk students. Provide advice, consultation, and support in the development, implementation and evaluation of department wide policy. Maintain membership in Professional Organizations as deemed appropriate. Perform other work-related assignments as assigned and/or required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity. Commitment to understand, support, and model the values of a Jesuit, Catholic university as they relate to Counseling and Psychological Services. Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.
EDUCATION AND/OR EXPERIENCE:
Master's Degree in Public Health, Social Work, Psychology, or related field. Demonstrated ability in project management. One year experience in public health or mental health-related position, preferred. Demonstrated experience working with diverse student populations, preferred. 2+ years of full-time professional experience in developing, implementing, and evaluating community health programs, preferred. Expertise in social determinants of health and suicide prevention, preferred. Experience in higher education setting, preferred. Experience working with federal grants, preferred.
KNOWLEDGE:
Demonstrated ability to use technology in improving the delivery and evaluation of programs and services. Demonstrated knowledge in the application of student development theories. Demonstrated knowledge in addressing the needs of a diverse student population.
SKILLS:
Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents. Demonstrated skills in the application of student development theories
ABILITIES:
Ability to establish professional relationships; interact effectively with diverse constituencies; and
maintain confidentiality when required.
Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner. Ability to work independently with a wide variety of student psychological needs.
PHYSICAL DEMANDS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
• Considerable time will be spent in office with patients and at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
WORK ENVIRONMENT:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
• Typical counseling center office environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
To view the full job posting and apply for this position, go to https://apptrkr.com/1771068
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all master's universities in the West by U.S. News and World Report, Santa Clara University is California's oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-133dd704cbe690448c8673a6078ad1e6
AFS-USA Inc
New York, NY, USA
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion-based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
Job Overview
The Hosting Programs and Operations Department is comprised of the Senior Director, Manager of Programs and Operations, two Senior Program Innovation Specialists, two Senior Hosting Programs Coordinators, two Hosting Operations Coordinators and Seasonal employees during peak seasons.
The Hosting Operations Coordinator conducts timely and accurate reviews of student and host family applications, ensuring completion and adherence to AFS-USA’s acceptance criteria, AFS International Standards, US Department of State Exchange Visitor regulations and CSIET Standards. In cases where additional information or changes to the applications are required, the Coordinator communicates with AFS international partners and AFS-USA staff to coordinate revisions, all the while maintaining accurate records and maintaining the organizational database. The Coordinator similarly reviews all host family applications on a rolling basis for student moves to other host families while on program to achieve the same level of adherence.
In addition, the Coordinator supports training for other staff and holds partial supervisory responsibilities for seasonal staff. The Coordinator also contributes to overall departmental goals, including supporting various hosting-related IT projects to refine hosting processes and improve customer service, hosting-related marketing projects and also collaborates with other departments on overall AFS goals and development. Evening, weekend and seasonally variable work hours should be expected. Some travel will be required to conferences, meetings or training events. Opportunities for scheduling time off during peak season (July – September) are limited.
The HOC is also responsible for managing student program extensions from semester to year program, manages the hosting paperwork inbox and responds to all voicemail/emails received by the department. Other duties and opportunities are as assigned.
Responsibilities
Placement Deadlines
Prepares spreadsheet tracker for responsible territories for each deadline.
Student Application Management
Review inbound student applications using process checklists and verify student information in necessary databases.
Determine eligibility of hosted participants for AFS programs in accordance with established program criteria, writing biographical summaries for use in placement process.
Communicate with AFS Partner countries regarding missing or unclear information, and update student acceptance status, communicating final acceptance status to AFS international partners.
Coordinate with relevant staff within AFS-USA regarding withdrawals, specific situations or requests, as needed.
Host Family Application Management and Moves (2 Territories)
Review host family applications for completeness and compliance with relevant standards, regulations and acceptance criteria, determining eligibility of applicants.
Manage moves to ensure compliance for all moves where compliance can be feasibly achieved
Follow up with host families as appropriate to ensure completeness of host family applications.
Coordinate with relevant staff, volunteers and applicants to ensure completeness, obtain relevant clarification or additional screening steps as needed in order to determine eligibility of applicants.
Management of Submitted Forms and Customer Service
Manage the upload of submitted paper forms to the hosting paperwork email inbox
Respond to voicemails received by the department, looping in relevant contacts in the organization as needed
Program Extensions
Manage the process of program extension, liaising with relevant departments and partners to ensure that semester students who choose to stay on program for a full year are able to do so
Marketing Project Leadership
Work closely with the marketing department to identify opportunities for hosting-related marketing initiatives.
Provide support to marketing department in execution of campaigns and initiatives.
Build cross-departmental relationships between hosting and marketing departments.
Database Management and Process Improvement
Contribute to risk management efforts by ensuring accuracy and integrity of data in compliance with U.S. Department of State regulations governing J-1 visa sponsors and AFS-USA Student Safety Policy.
Create reports and analysis relevant to hosting operations in order to track progress on organizational goals, identify trends, improve customer satisfaction and/or improve processes.
Collaborate with IT team and others to improve processes, online applications and reporting functionality.
Participate as a stakeholder to provide feedback and ideas for Hosting Portal Project
Training and Administration
Support training related to host family and hosted participant screening for relevant staff.
Provide evaluative input as needed to enhance performance and contribute to process improvement.
Support SPHCs to direct the work of seasonal staff and provide training and feedback as needed.
Provide excellent customer service to internal and external stakeholders.
Other duties as assigned.
Volunteer Registration (2 Territories)
Review volunteer registration applications, including submitted interviews, references.
Ensure territory’s volunteer’s registrations are progressing smoothly and team is supported in ensuring efficient registration, especially during liaison-linking season
Work Conditions
The Hosting Operations Coordinator will work out of the AFS-USA office in New York, NY. The Hosting Department is open Monday through Friday from 9:00 a.m. to 8:00 p.m. A typical 8-hour work day falls within these hours, although a Hosting Operations Coordinator must be flexible to work outside these hours, including evening and weekend work. There will be times when hours will have to be altered with seasonal fluctuations in workload, goals, and deadlines. Depending on workload, number of hours in each day may vary. All hour alterations should be approved at least one week prior to actual date of change.
QUALIFICATIONS & SKILLS
Bachelor’s degree in a relevant field of study (international affairs, intercultural studies, education, management or related area) or 5+ years of relevant work experience, preferably in the education or non-profit sectors.
Experience working within database systems, user level skills.
Excellent intercultural and interpersonal communication skills.
Both written and over the phone relationship management and customer service skills.
Training skills and experience.
Excellent computer skills, including word processing, spreadsheets, email, and internet-based applications. (Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Docs)
Track record of working collaboratively to achieve results and ability to thrive in a team environment.
Ability to manage multiple priorities under multiple deadlines.
Excellent verbal and written communication skills.
Detail oriented with excellent organizational skills.
Ability to work with individuals of diverse backgrounds.
Attention to detail while keeping the bigger picture in mind.
Ability to handle ambiguity and work in a fast paced and demanding environment.
Commitment to the mission and principles of AFS Intercultural Programs
NON-DISCRIMINATION:
It is the policy of AFS-USA to provide equal employment opportunity in all employment practices without regard to actual or perceived race, color, religion, creed, ethnicity, citizenship status, gender (sex), age, national origin, marital status, sexual orientation, unemployment status, disability, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, status as a victim of domestic violence, or any other unlawful basis. Our goal is to foster a diverse workforce which reflects a broad spectrum of society and maintain an organization free from unlawful discrimination towards any employee or applicant for employment. Full commitment to this policy is required to produce a work environment in which we can take pride.
Full Time
ABOUT AFS-USA:
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion-based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
Job Overview
The Hosting Programs and Operations Department is comprised of the Senior Director, Manager of Programs and Operations, two Senior Program Innovation Specialists, two Senior Hosting Programs Coordinators, two Hosting Operations Coordinators and Seasonal employees during peak seasons.
The Hosting Operations Coordinator conducts timely and accurate reviews of student and host family applications, ensuring completion and adherence to AFS-USA’s acceptance criteria, AFS International Standards, US Department of State Exchange Visitor regulations and CSIET Standards. In cases where additional information or changes to the applications are required, the Coordinator communicates with AFS international partners and AFS-USA staff to coordinate revisions, all the while maintaining accurate records and maintaining the organizational database. The Coordinator similarly reviews all host family applications on a rolling basis for student moves to other host families while on program to achieve the same level of adherence.
In addition, the Coordinator supports training for other staff and holds partial supervisory responsibilities for seasonal staff. The Coordinator also contributes to overall departmental goals, including supporting various hosting-related IT projects to refine hosting processes and improve customer service, hosting-related marketing projects and also collaborates with other departments on overall AFS goals and development. Evening, weekend and seasonally variable work hours should be expected. Some travel will be required to conferences, meetings or training events. Opportunities for scheduling time off during peak season (July – September) are limited.
The HOC is also responsible for managing student program extensions from semester to year program, manages the hosting paperwork inbox and responds to all voicemail/emails received by the department. Other duties and opportunities are as assigned.
Responsibilities
Placement Deadlines
Prepares spreadsheet tracker for responsible territories for each deadline.
Student Application Management
Review inbound student applications using process checklists and verify student information in necessary databases.
Determine eligibility of hosted participants for AFS programs in accordance with established program criteria, writing biographical summaries for use in placement process.
Communicate with AFS Partner countries regarding missing or unclear information, and update student acceptance status, communicating final acceptance status to AFS international partners.
Coordinate with relevant staff within AFS-USA regarding withdrawals, specific situations or requests, as needed.
Host Family Application Management and Moves (2 Territories)
Review host family applications for completeness and compliance with relevant standards, regulations and acceptance criteria, determining eligibility of applicants.
Manage moves to ensure compliance for all moves where compliance can be feasibly achieved
Follow up with host families as appropriate to ensure completeness of host family applications.
Coordinate with relevant staff, volunteers and applicants to ensure completeness, obtain relevant clarification or additional screening steps as needed in order to determine eligibility of applicants.
Management of Submitted Forms and Customer Service
Manage the upload of submitted paper forms to the hosting paperwork email inbox
Respond to voicemails received by the department, looping in relevant contacts in the organization as needed
Program Extensions
Manage the process of program extension, liaising with relevant departments and partners to ensure that semester students who choose to stay on program for a full year are able to do so
Marketing Project Leadership
Work closely with the marketing department to identify opportunities for hosting-related marketing initiatives.
Provide support to marketing department in execution of campaigns and initiatives.
Build cross-departmental relationships between hosting and marketing departments.
Database Management and Process Improvement
Contribute to risk management efforts by ensuring accuracy and integrity of data in compliance with U.S. Department of State regulations governing J-1 visa sponsors and AFS-USA Student Safety Policy.
Create reports and analysis relevant to hosting operations in order to track progress on organizational goals, identify trends, improve customer satisfaction and/or improve processes.
Collaborate with IT team and others to improve processes, online applications and reporting functionality.
Participate as a stakeholder to provide feedback and ideas for Hosting Portal Project
Training and Administration
Support training related to host family and hosted participant screening for relevant staff.
Provide evaluative input as needed to enhance performance and contribute to process improvement.
Support SPHCs to direct the work of seasonal staff and provide training and feedback as needed.
Provide excellent customer service to internal and external stakeholders.
Other duties as assigned.
Volunteer Registration (2 Territories)
Review volunteer registration applications, including submitted interviews, references.
Ensure territory’s volunteer’s registrations are progressing smoothly and team is supported in ensuring efficient registration, especially during liaison-linking season
Work Conditions
The Hosting Operations Coordinator will work out of the AFS-USA office in New York, NY. The Hosting Department is open Monday through Friday from 9:00 a.m. to 8:00 p.m. A typical 8-hour work day falls within these hours, although a Hosting Operations Coordinator must be flexible to work outside these hours, including evening and weekend work. There will be times when hours will have to be altered with seasonal fluctuations in workload, goals, and deadlines. Depending on workload, number of hours in each day may vary. All hour alterations should be approved at least one week prior to actual date of change.
QUALIFICATIONS & SKILLS
Bachelor’s degree in a relevant field of study (international affairs, intercultural studies, education, management or related area) or 5+ years of relevant work experience, preferably in the education or non-profit sectors.
Experience working within database systems, user level skills.
Excellent intercultural and interpersonal communication skills.
Both written and over the phone relationship management and customer service skills.
Training skills and experience.
Excellent computer skills, including word processing, spreadsheets, email, and internet-based applications. (Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Docs)
Track record of working collaboratively to achieve results and ability to thrive in a team environment.
Ability to manage multiple priorities under multiple deadlines.
Excellent verbal and written communication skills.
Detail oriented with excellent organizational skills.
Ability to work with individuals of diverse backgrounds.
Attention to detail while keeping the bigger picture in mind.
Ability to handle ambiguity and work in a fast paced and demanding environment.
Commitment to the mission and principles of AFS Intercultural Programs
NON-DISCRIMINATION:
It is the policy of AFS-USA to provide equal employment opportunity in all employment practices without regard to actual or perceived race, color, religion, creed, ethnicity, citizenship status, gender (sex), age, national origin, marital status, sexual orientation, unemployment status, disability, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, status as a victim of domestic violence, or any other unlawful basis. Our goal is to foster a diverse workforce which reflects a broad spectrum of society and maintain an organization free from unlawful discrimination towards any employee or applicant for employment. Full commitment to this policy is required to produce a work environment in which we can take pride.
The University of Tennessee
Nashville, TN
Municipal Court Specialist - Municipal Technical Advisory Service - 19000001NS
Regular Full-time, Pay Grade 42
Municipal Court Specialist, Municipal Technical Advisory Service (MTAS)
Location: Nashville, TN
Job Description
This position exists to support the MTAS/AOC (TN Administrative Office of the Courts) annual contract to provide one- on-one/classroom training for municipal court clerks. Tenn. Code Ann. Section 16-18-304 requires that one dollar of the court costs collected by municipal courts shall be forwarded by the municipal court clerk to the state treasurer for deposit and shall be credited to the account of the AOC for the purpose of defraying expenses in providing education for municipal court judges and municipal court clerks. The statute further requires the AOC to contract with MTAS to provide training or continuing education for municipal court clerks.
The position performs other special work or duties as assigned by the Training and Development Program Manager, Assistant Director, or the Executive Director.
Duties and Responsibilities:
Training – Provides training, continuing education, and technical assistance to municipal court clerks and other appointed and elected municipal officials. In collaboration with other MTAS staff, this position is responsible for identifying training needs of municipal appointed and elected officials, developing lesson plans and delivering training in a classroom setting. This position concentrates on one-on-one and regional field-based training; it provides on-site instruction and training in the operational processes of municipal courts. Researches and drafts informational documents on municipal issues.
Administration and Professional Development – Includes team meetings, agency meetings and retreats, IPS meetings and retreats, maintaining records on all relevant activities, including the agency databases for work products from projects and questions for use by MTAS consultants and for reference by cities. Includes time spent to remain current in field of expertise. This involves time at professional meetings and conferences, seminars and training classes, professional reading and computer training.
Qualifications
Required Qualifications:
Education:
Requires a master's degree, unless law degree (JD) is obtained, in Public Administration, Political Science, Criminal Justice or a related field. A law degree (JD) is preferred.
Experience:
Requires at least two years employment as a practicing attorney, position in court administration, local law enforcement or municipal law department.
Frontline management experience in a law department, police department or court department is preferred to establish credibility and effective working relationships with city officials. Prefer municipal government experience. Prefer experience as a court administrator, state or city attorney, city prosecutor, assistant district attorney or senior administrative police officer.
Skills:
Requires practical knowledge and understanding of the problems faced by government officials, particularly court staff.
Requires independent planning and processing of projects, questions, training, etc. The work is both in the field as well as time spent in the office and as such, requires constant scheduling and updating of work activities. The specialist must provide advice and assistance to city officials in the operation of their respective offices. In doing so, the specialist must also possess the following skills: (1) managerial, (2) analytical, (3) conceptual, and (4) interpersonal.
A high level of cognitive or intuitive skills is necessary to fully understand, design and implement successful solutions for municipal clients.
Requires ability to proficiently operate Microsoft Word, PowerPoint and Excel.
Requires ability to communicate with a wide-ranging audience condensing complex technical concepts into concise terms to convey information to the target user in oral, written or presentation formats.
Requires ability to schedule and conduct multiple municipal court clerk field visits each month in addition to trainings.
Requires ability to coordinate and facilitate statewide conferences and other training courses while also serving as subject matter expert and instructor.
Requires ability to efficiently manage high volume of external and internal communications to support both customers and co-workers.
Requires ability to develop and design any training materials required in support of training. Requires skill to efficiently present training through PowerPoint or equivalent.
Must be highly motivated, detail oriented and able to accomplish tasks through self-direction. Prefer adult training experience.
Prefer ability to use web based communication platforms such as Zoom, Skype or Adobe Connect.
Behaviors:
Requires ability to work effectively with colleagues, city officials and university staff.
A COVER LETTER, RESUME AND REFERENCES ARE REQUIRED.
Each employee that drives a vehicle for work-related business must have and maintain a valid driver's license.
Applicants are encouraged to review all position requirements prior to applying. Salary is based on a combination of professional experience and qualifications.
For best consideration, Applicants should apply electronically at https://hr.utk.edu
Applicants must submit a resume with a minimum of three references. Position is open until filled.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job : Public Service
Primary Location: US-Tennessee-Nashville
Organization; Municipal Tech Adv Service
Schedule; Full-time
Campus/Institute: Institute for Public Service
For more information and to apply, please visit:
https://ut.taleo.net/careersection/ut_system/jobdetail.ftl?job=19000001NS&tz=GMT-04%3A00&tzname=America%2FNew_York
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
PI114083784
Full Time
Municipal Court Specialist - Municipal Technical Advisory Service - 19000001NS
Regular Full-time, Pay Grade 42
Municipal Court Specialist, Municipal Technical Advisory Service (MTAS)
Location: Nashville, TN
Job Description
This position exists to support the MTAS/AOC (TN Administrative Office of the Courts) annual contract to provide one- on-one/classroom training for municipal court clerks. Tenn. Code Ann. Section 16-18-304 requires that one dollar of the court costs collected by municipal courts shall be forwarded by the municipal court clerk to the state treasurer for deposit and shall be credited to the account of the AOC for the purpose of defraying expenses in providing education for municipal court judges and municipal court clerks. The statute further requires the AOC to contract with MTAS to provide training or continuing education for municipal court clerks.
The position performs other special work or duties as assigned by the Training and Development Program Manager, Assistant Director, or the Executive Director.
Duties and Responsibilities:
Training – Provides training, continuing education, and technical assistance to municipal court clerks and other appointed and elected municipal officials. In collaboration with other MTAS staff, this position is responsible for identifying training needs of municipal appointed and elected officials, developing lesson plans and delivering training in a classroom setting. This position concentrates on one-on-one and regional field-based training; it provides on-site instruction and training in the operational processes of municipal courts. Researches and drafts informational documents on municipal issues.
Administration and Professional Development – Includes team meetings, agency meetings and retreats, IPS meetings and retreats, maintaining records on all relevant activities, including the agency databases for work products from projects and questions for use by MTAS consultants and for reference by cities. Includes time spent to remain current in field of expertise. This involves time at professional meetings and conferences, seminars and training classes, professional reading and computer training.
Qualifications
Required Qualifications:
Education:
Requires a master's degree, unless law degree (JD) is obtained, in Public Administration, Political Science, Criminal Justice or a related field. A law degree (JD) is preferred.
Experience:
Requires at least two years employment as a practicing attorney, position in court administration, local law enforcement or municipal law department.
Frontline management experience in a law department, police department or court department is preferred to establish credibility and effective working relationships with city officials. Prefer municipal government experience. Prefer experience as a court administrator, state or city attorney, city prosecutor, assistant district attorney or senior administrative police officer.
Skills:
Requires practical knowledge and understanding of the problems faced by government officials, particularly court staff.
Requires independent planning and processing of projects, questions, training, etc. The work is both in the field as well as time spent in the office and as such, requires constant scheduling and updating of work activities. The specialist must provide advice and assistance to city officials in the operation of their respective offices. In doing so, the specialist must also possess the following skills: (1) managerial, (2) analytical, (3) conceptual, and (4) interpersonal.
A high level of cognitive or intuitive skills is necessary to fully understand, design and implement successful solutions for municipal clients.
Requires ability to proficiently operate Microsoft Word, PowerPoint and Excel.
Requires ability to communicate with a wide-ranging audience condensing complex technical concepts into concise terms to convey information to the target user in oral, written or presentation formats.
Requires ability to schedule and conduct multiple municipal court clerk field visits each month in addition to trainings.
Requires ability to coordinate and facilitate statewide conferences and other training courses while also serving as subject matter expert and instructor.
Requires ability to efficiently manage high volume of external and internal communications to support both customers and co-workers.
Requires ability to develop and design any training materials required in support of training. Requires skill to efficiently present training through PowerPoint or equivalent.
Must be highly motivated, detail oriented and able to accomplish tasks through self-direction. Prefer adult training experience.
Prefer ability to use web based communication platforms such as Zoom, Skype or Adobe Connect.
Behaviors:
Requires ability to work effectively with colleagues, city officials and university staff.
A COVER LETTER, RESUME AND REFERENCES ARE REQUIRED.
Each employee that drives a vehicle for work-related business must have and maintain a valid driver's license.
Applicants are encouraged to review all position requirements prior to applying. Salary is based on a combination of professional experience and qualifications.
For best consideration, Applicants should apply electronically at https://hr.utk.edu
Applicants must submit a resume with a minimum of three references. Position is open until filled.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job : Public Service
Primary Location: US-Tennessee-Nashville
Organization; Municipal Tech Adv Service
Schedule; Full-time
Campus/Institute: Institute for Public Service
For more information and to apply, please visit:
https://ut.taleo.net/careersection/ut_system/jobdetail.ftl?job=19000001NS&tz=GMT-04%3A00&tzname=America%2FNew_York
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
PI114083784
Mammoth
The HR Coordinator is responsible for answering phones, assigning work, triaging client matters, conducting research into HR questions, and collaborating with the rest of the HR services team. A successful HR Coordinator has a keen sense for prioritization, customer service and feels comfortable navigating complex workflows. The person in the role acts as the first point of contact for clients and supports the team by developing initial responses to HR questions. The individual who fills this role must be comfortable working in a fast-paced and high phone volume environment with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, email). This role has a variety of different growth opportunities within our organization.
Essential Duties and Responsibilities
Answer, triage and transfer client calls with high level of customer service
Manage incoming written client correspondence and phone calls for 90+% of the workday
Assign client requests based on expertise and availability
Create, update and process tickets with accuracy on Mammoth’s platforms
Collaborate and work well with others with interruptions in an occasionally loud environment
Manage email and phone communication for appointment reminders, follow-ups, and other communication
Research HR and related topics for HR services team to use when responding to client questions
Support HR Consultants and Specialists by preparing custom documents for clients, such as job descriptions, and employee handbook policies
Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements
Schedule meetings, calls, training sessions in multiple platforms
Responsible for thorough and timely documentation and related requests through our systems
Assist with process development, documentation, and overall workflow improvements
Provide administrative support to team members on an as needed basis
Other tasks depending on the volume, needs and capacity of the HR Services team
Qualifications
HR experience or Spanish fluency are preferred qualifications
One or more year of experience working in a Human Resources, customer service or research role
Stellar customer service skills with a professional sense of compassion for difficult situations
Strong attention to detail
Intermediate or greater Microsoft Office suite skills
Excellent interpersonal, communication, and presentation skills
Ability to build strong relationships and work well with peers, managers, and clients
High level of discretion and ability to follow policies on confidentiality
Ability to communicate with a wide variety or audiences
Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision
Ability to work in a loud and environment and manage distractions
Strong reading comprehension, internet navigation and research skills
Strong customer service skills; ability to listen to and understand complex HR issues
Ability to organize and efficiently manage multiple priorities with a sense of urgency
Ability to manage heavy telephone, email, and other message format volume
Physical Demands of Work Environment
The work environment is often noisy with frequent interruptions. While performing the duties of this job, the employee is constantly required to effectively communicate via telephone, video call, and email. The employee is frequently required to remain in a stationary position and occasionally required to move from one location to another, inside or outside of the office. The employee is required to constantly use computer and office productivity equipment such as a desktop computer, laptop, tablet, printer, and calculator, as well as computer software such as the Microsoft Office Suite. The employee must frequently move up to 10 pounds and occasionally move up to 25 pounds. The office has an open floor plan and the noise level in the work environment is usually moderate to loud.
Mammoth is an Equal Opportunity Employer and complies with ADA regulations.
Full Time
The HR Coordinator is responsible for answering phones, assigning work, triaging client matters, conducting research into HR questions, and collaborating with the rest of the HR services team. A successful HR Coordinator has a keen sense for prioritization, customer service and feels comfortable navigating complex workflows. The person in the role acts as the first point of contact for clients and supports the team by developing initial responses to HR questions. The individual who fills this role must be comfortable working in a fast-paced and high phone volume environment with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, email). This role has a variety of different growth opportunities within our organization.
Essential Duties and Responsibilities
Answer, triage and transfer client calls with high level of customer service
Manage incoming written client correspondence and phone calls for 90+% of the workday
Assign client requests based on expertise and availability
Create, update and process tickets with accuracy on Mammoth’s platforms
Collaborate and work well with others with interruptions in an occasionally loud environment
Manage email and phone communication for appointment reminders, follow-ups, and other communication
Research HR and related topics for HR services team to use when responding to client questions
Support HR Consultants and Specialists by preparing custom documents for clients, such as job descriptions, and employee handbook policies
Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements
Schedule meetings, calls, training sessions in multiple platforms
Responsible for thorough and timely documentation and related requests through our systems
Assist with process development, documentation, and overall workflow improvements
Provide administrative support to team members on an as needed basis
Other tasks depending on the volume, needs and capacity of the HR Services team
Qualifications
HR experience or Spanish fluency are preferred qualifications
One or more year of experience working in a Human Resources, customer service or research role
Stellar customer service skills with a professional sense of compassion for difficult situations
Strong attention to detail
Intermediate or greater Microsoft Office suite skills
Excellent interpersonal, communication, and presentation skills
Ability to build strong relationships and work well with peers, managers, and clients
High level of discretion and ability to follow policies on confidentiality
Ability to communicate with a wide variety or audiences
Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision
Ability to work in a loud and environment and manage distractions
Strong reading comprehension, internet navigation and research skills
Strong customer service skills; ability to listen to and understand complex HR issues
Ability to organize and efficiently manage multiple priorities with a sense of urgency
Ability to manage heavy telephone, email, and other message format volume
Physical Demands of Work Environment
The work environment is often noisy with frequent interruptions. While performing the duties of this job, the employee is constantly required to effectively communicate via telephone, video call, and email. The employee is frequently required to remain in a stationary position and occasionally required to move from one location to another, inside or outside of the office. The employee is required to constantly use computer and office productivity equipment such as a desktop computer, laptop, tablet, printer, and calculator, as well as computer software such as the Microsoft Office Suite. The employee must frequently move up to 10 pounds and occasionally move up to 25 pounds. The office has an open floor plan and the noise level in the work environment is usually moderate to loud.
Mammoth is an Equal Opportunity Employer and complies with ADA regulations.
