Student Success Coordinator
Ideal Candidate Statement
Ideal candidate will be able to:
1. Collaborate with general counselors to identify key resources and information for students identified for Student Success and Support Programs follow-up. Use Colleague/Informer/Starfish to gather and analyze student data.
2. Configure, maintain, and monitor the campus Early Alert system and direct faculty/student requests to appropriate resources (counselors, administrators, Director of tutoring, financial aid, etc). Work with IT to communicate and troubleshoot issues with the Early Alert system.
3. Maintain and update a variety of records and documents relating to Student Success and Support Programs follow-up and prepare reports (statistical and narrative) of related activities.
4. Communicate with other administrators, personnel and faculty to coordinate activities and programs, resolve issues and conflicts and exchange information; support staff and faculty in providing success and student services information at a variety of on-campus locations.
5. Follow-up with students, instructors, special population staff, tutors, Learning Centers, and various Student Success and Support Program staff, etc. to ensure students are aware of and have access to campus support services.
6. Run various processes in Colleague/Informer (i.e. Registration Readiness Dashboard Update (monthly) and the Academic Standing process in Colleague/Informer (after the fall and spring terms).
7. Communicate (email, phone, and face to face) with students regarding academic standing status as it relates to state financial aid eligibility.
8. Train and provide work direction to student workers and support staff.
9. Develop, design and implement initiatives that support student success such as programs, services, and workshops. Schedule classroom visits and conduct presentations, as needed each semester.
10. Operate a computer and assigned software programs; operate other office equipment as assigned.
Job Description Summary
Under direct supervision of the Dean of Counseling and Special Programs, to perform a variety of specialized duties in support of the student success plan. Will require some evening, weekend, or off-campus work.
This classification is distinguished from other classified positions with its broader responsibility for coordination in a variety of duties. This paraprofessional classification is the primary coordinator in the areas of outreach (New Student Outreach and Orientation) and in-reach (student success and support) programs.
Exercises supervision over a limited number of student employees.
When assigned to outreach (New Student Outreach and Orientation):
• Maintain relationships and ongoing communication with local high schools (administrators, counselors and career specialists).
• Support Ohlone College staff/faculty to provide recruitment information at various off-campus events.
• Coordinate outreach to local high schools by scheduling/planning high school visits, application workshops and campus tours; plan Ohlone’s annual High School Conference and serve as the campus liaison for the Fremont/Newark College Night.
• Coordinate all aspects of the Orientation Program in consultation with Counseling Faculty including: Freshman Orientation Days, on and off-site orientations, parent orientation and Welcome Days; and scheduling counselors and Peer Mentors as required for these activities.
• Coordinate and/or support orientations for new students.
• Coordinate the Peer Mentor Program by overseeing the selection, hiring, training and scheduling of all of the Peer Mentors.
• Coordinate all on-campus tours for potential students.
• Oversee and coordinate with web team and consult with the Counseling Faculty to update Ohlone webpages relating to orientation, outreach and the Peer Mentor program.
• Assist with ongoing assessment, research and program review in consultation with the Counseling faculty for orientation, outreach and Peer Mentor programs.
• Work with Admissions, the Counseling Department and IT staff to insure that orientation data (including, but not limited to, participation and/or exemption, and completion of initial Education Plan) is properly uploaded into ERP system.
• Research, develop and maintain specialized statistical and operational reports.
• Respond to in-person and email inquiries regarding orientation and outreach programs, and direct to individuals and departments as appropriate.
• Answer phone line and respond to voicemails.
When assigned to in-reach (Student Success and Support Programs Follow-up):
• Work with counselors to identify key information for students identified for Student Success and Support Programs follow-up. Use Colleague/Informer to gather and analyze student data.
• Schedule class visits for counselors and conduct presentations as needed each semester.
• Follow up with instructors, Basic Skills staff, tutors, Learning Centers, various Student Success and Support Programs staff, etc. to ensure students are aware of and have access to campus support services.
• Monitor the campus Early Alert system and direct faculty/student requests to appropriate resources (counselors, administrator, Director of tutoring, financial aid, etc). Work with IT to communicate and troubleshoot issues with the Early Alert system.
• Maintain and update a variety of records and documents relating to Student Success and Support Programs follow-up and prepare reports (statistical and narrative) of related activities.
• Update websites related to Student Success and Support Programs and utilize social media to provide information about accessing Student Success and Support Program services.
• Work with assessment staff and instructors to validate placement tests on a regular cycle.
• Work with instructors and IT to identify cut scores and create appropriate coding when new classes that require placement testing are created.
• Communicate with other administrators, personnel and faculty to coordinate activities and programs, resolve issues and conflicts and exchange information; support staff and faculty in providing success and student services information at a variety of on-campus locations.
• Train and provide work direction to student workers.
• Operate a computer and assigned software programs; operate other office equipment as assigned.
• Attend and conduct a variety of meetings as assigned.
OTHER JOB RELATED DUTIES:
Perform related duties and responsibilities as required.
LICENSE OR CERTIFICATE:
Possession of, or ability to obtain, a valid California driver’s license and have a satisfactory driving record.
Knowledge, Skills, and Abilities
• Student development theory;
• Developing and implementing student support programs;
• Planning, organization, coordination and implementation of an Early Alert program and other student success and support programs;
• Student Success program guidelines;
• Assessment test validation and reliability;
• Oral and written communication skills;
• Applicable laws, codes, regulations, policies and procedures;
• Interpersonal skills using tact, patience and courtesy;
• Large-scale event planning;
• College educational programs and courses of study;
• Programs and processes related to enrollment in higher education institutions;
• Effective recruitment, and retention tools and strategies, including social media;
• Techniques of advising, interviewing, decision making;
• Modern office procedures;
• Principles and practices of supervision and training;
• English usage, spelling, grammar and punctuation;
• Principles of data collection and report preparation;
• MS Office, Internet research and social media.
• Develop relationships with various constituent groups;
• Communicate clearly and concisely, both orally and in writing;
• Coordinate the activities of an effective program;
• Interpret and explain program and College policies and procedures;
• Respond to requests and inquiries from the public;
• Plan, organize, coordinate and conduct presentations to a diverse audience;
• Plan, organize, and execute program activities;
• Carry out tasks in the absence of supervision;
• Be creative, adaptable, and open to new ideas in a changing environment;
• Keep statistical records;
• Prepare clear and concise reports;
• Plan, organize, coordinate and implement aspects of the Early Alert program and other Student Success and Support Programs;
• Train and provide work direction to student workers;
• Operate a computer and assigned office equipment;
• Analyze situations accurately and adopt an effective course of action;
• Meet schedules and time lines;
• Work independently with little direction;
• Establish, maintain, and foster positive and harmonious working relationships with those contacted with in the course of work.
• Operate modern office equipment including computer equipment and software including database programs.
Education and Experience
Any combination equivalent to: bachelor’s degree in education or related field and three years experience in college student activities.
Range 38 ($54,960 - $70,152 per year)
Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.
HEALTH AND WELFARE BENEFITS *
1. Medical, dental, vision, life insurance, EAP and LTD
2. Membership in Public Employees’ Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA)
3. Contribution to O.A.S.D.I. (Social Security)
4. Paid vacation
5. Paid sick leave
6. Paid holidays and district-paid floating personal days
7. Summer 4/10 schedule (Fridays off)
8. Longevity pay step increase based on your years of service
9. IRS Section 125 Flexible Medical Spending Plan
10. 457(b) Deferred Compensation Plan (employee contributes)
11. 403(b) Tax Shelter Annuity Plan (employee contributes)
*Benefits will be prorated for positions less than 100%
Immigration Reform & Control Act of 1986
Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.”
A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.
EEO Statement Summary
The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.
If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.
Conditions of Employment
Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance.
To be considered for this recruitment, applicants must submit ALL of the items listed below via our new on-line applicant tracking system available by visiting:
The closing date for this position is 10/27/20.
The College reserves the right to modify, rescind or re-advertise this recruitment at any time.
Required documents for this position include:
1. Current Resume
2. A cover letter
3. List of professional references including name, position, organization, phone number, email and their relationship to you. Please do not submit letters of references at this time.
4. Supplemental Diversity Question