Director Auxiliary Services

Director Auxiliary Services

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Job Title:
Director Auxiliary Services

Job Family:
Management

Full-Time/Part-Time:
Full time

Compensation Grade:
11S

Pay Type:
Salary

Department:
Finance & Administration-1

Job Summary:
The Director of Auxiliary Services is responsible for planning, directing, managing, and coordinating auxiliary enterprises on campus including Dining Services; University Bookstore; Golf Course; Conference and Event Services, including McAlister Auditorium; Print and Post Express (P2X); and the Child Development Center.

Job Description:
Responsibilities:
Provides auxiliary services that are student focused; responsive to user needs, adaptive to the latest trends; and committed to customer service. Measures and tracks customer/student satisfaction.

Manages operating budgets and provides budget oversight of all auxiliary enterprises. Identifies opportunities to increase revenues, minimize expenses and provides analyses and recommendations for possible improvements. Assists with the development of long range budgeting plans. Provides monthly reports and updates on operations.

Provides leadership and direction in the preparation of long range plans, strategic initiatives, and in the implementation of shorter term goals.

Identifies capital improvements that are needed and develops programs and models associated with those improvements. Works with Facilities Services personnel on capital projects and provides direction on the scope of the work required. Acts as primary liaison between Facilities and the Auxiliary enterprises.

Reviews and frequently monitors third-party contracts for Dining, P2X, and Bookstore operations to ensure compliance and encourages performance results that exceed expectations. Develops and negotiates contractual changes that are required. Builds, maintains, and nurtures positive working relationship with business partners.

Embraces Furman's commitment to workplace safety and sustainability by encouraging divisional employees to work proactively with other involved campus constituents.

Creates a work place environment that values hard work, rewards outstanding performance, requires exemplary customer service (especially to students), and encourages mutual respect among employees. Ensures that Human Resource and other University policies are followed and strives to maximize employee commitment/ job satisfaction and reduce turnover.

Completes performance review process with supervisor/employees to understand job performance expectations and how they fit into the department and university goals.

Participates in appropriate professional organizations in order to gain information on best practices in auxiliary and service operations. Other duties as assigned.

Relationships:
Daily contact with direct reports and peers to plan, coordinate, problem solve and motivate to obtain desired results and data.

Daily contact with business partners, colleagues at other institutions and other university departments to plan, coordinate, problem solve and present information related to mutual goals.

Daily contact with students and other customers (e.g. golfers) to assess services and develop new ideas. Frequent contact with students and parents to discuss, negotiate and settle issues.

Responsibility for Final Decisions:

Direct supervision of 5 to 8 employees. Indirect supervision of 150 more (through business partners).

Responsible for results in terms of cost, personnel, and materials requiring considerable planning, scheduling, and assigning priorities of a number of ongoing short and long term projects.

Tasks require the development of techniques formulation of concepts and procedures, direction and /or planning operations and developing solutions to unique issues. Work involves developing, implementing and interpreting policy. Problem resolution requires experimentation, innovation and/or theory development.

Reports To: Associate Vice President of Finance

Work is performed independently and employee assumes direct accountability for work and independently resolves all associated problems except where final approval is required.

Education/Skill Requirements:

Bachelor's Degree with 7-10 years' experience in a leadership role in related field, Master's degree preferred. Experience managing multiple auxiliary units at an institute of higher education strongly preferred.

Knowledge of a wide range of business concepts, principles and practices and skill in applying this knowledge to complex assignments, operations and procedures.

Excellent communication, mediation, customer service and negotiation skills.

Exceptional creativity and initiative to take ideas from concept through implementation.

Work Conditions:

Work is performed under usual office conditions. Working after hours or on weekends may be required on occasion to observe, staff, and/or supervise meals, activities, and other events.

Job Posting End Date (if date is blank, posting is open ended):

To apply, visit https://apptrkr.com/1990572

Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits.

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