Victim Services Coordinator

  • MOVA
  • Massachusetts
Full Time Government

Job Description

Job Overview: The Victim Services Coordinator is a member of the victim services team, providing support, information and referrals for services to victims and survivors of crime and their families. The Victim Services Coordinator serves as a liaison with the victim services community by connecting, engaging, and supporting partners to enhance the delivery of services to all crime victims and survivors.

Responsibilities and Duties:

  • Provide direct assistance to victims of crime and their family members in need of guidance, support, information, and referrals for services by responding via phone and/or email to all requests for assistance within one business day
  • Develop and maintain relationships with victim service providers and connect providers with each other to enhance the delivery of services
  • Update and maintain internal victim assistance database
  • Support the administration of the SAFEPLAN program as directed
  • Assist with updating and maintaining the website
  • Establish and nurture relationships with partners working with marginalized and underserved communities to enhance the delivery of services to victims and survivors of crime
  • Represent MOVA at meetings and activities related to victim services
  • Attend and participate in trainings and external events as directed
  • Participate in MOVA’s grants administration procurement reviews, trainings, site visits, and meetings as directed

Knowledge, Skills, and Qualifications: 

  • Bachelor’s degree and three years of relevant experience in community based and/or criminal justice-based advocacy. Additional years of experience may substitute for a degree
  • Familiarity with direct victim services programming
  • Ability to work effectively with diverse communities and ensure a culturally relevant and sensitive approach
  • Clear understanding of trauma, the impact and dynamics of victimization, and the multiple systems with which victims interact
  • Strong written and oral communication skills
  • Strong attention to detail and overall organizational skills
  • Ability to establish and meet deadlines and effectively problem solve
  • Demonstrated computer skills, including Microsoft Word, Excel, Outlook, PowerPoint, and capacity to learn other specific software
  • Ability to work effectively in a collaborative team environment
  • Familiarity with the Massachusetts Court system preferred
  • Bilingual capacity strongly preferred
  • Commitment to furthering the agency’s overall mission
  • Valid driver’s license. Travel throughout Massachusetts required

Additional Information

  • Submit cover letter and resume to
  • MOVA is an equal opportunity employer
  • Non-managerial, non-exempt position
  • Salary range of $48,000 to $53,000 annually
  • Position is primarily work from home with regular (weekly) travel throughout MA, including to MOVA office locations in Boston and Northampton

About MOVA

The Massachusetts Office for Victim Assistance (MOVA) is an independent state agency that seeks to uphold and advance the rights of crime victims and witnesses throughout the Commonwealth of Massachusetts. MOVA upholds and advances the rights of crime victims and witnesses by providing outreach and education, policy advocacy, policy and program development, legislative advocacy, grants management, and service referrals.

Education Requirements



$48,000 - $53,000/year