Administrative Specialist, Facilities & Building Operations
POSITION SUMMARY Reporting to the Vice President, Facilities & Building Operations, the Administrative Specialist, Facilities & Building Operations will be responsible for providing high-level administrative and operational support to the Facilities and Building Operations teams.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES • Partner with the Facilities and Building Operations Manager on administrative tasks associated with both the Facilities and Building Operations management teams. • Accurately prepare and review Facilities & Building Operations team invoices and expense reports to submit for approval and processing via the foundation's accounting software, Concur. • Perform tasks related to the on/offboarding process of employees and staff/department moves, in the foundation space and work management system, inclusive of providing seat assignments, sending notifications and updating floor plans and directory. • Serve as substitute administrator for iOffice, a space and work order management system, as required. • Maintain, organize and regularly audit digital files in shared drives, Dropbox and Google Docs for the team. • Schedule meetings, poll for availability, collect meeting materials, coordinate internal calendars, register external guests and, when appropriate, take meeting minutes documenting outcomes and deliverables. • Manage the Operations at SF delegated email and both Facilities at accounts promptly with professionalism and accuracy. • Manage numerous inquiries from other departments and vendors and effectively delegate to appropriate team members. • Partner with Facilities & Building Operations on related research, special projects and reports on an ongoing or ad-hoc basis. • Assist in managing web content and maintenance of the Building Operations pages. In partnership with management, create, review and maintain written announcements for the foundation intranet. • Manage and keep occupants informed of requested services through the foundation's Work Management System. • Partner with the foundation's Communications department to manage notifications to occupants of abnormal conditions through both Slack and the foundation intranet. • Facilitate employee artwork procurement, working with occupants and the Facilities team to schedule installation. Maintain artwork presentations and update the foundation artwork database of acquired and available pieces. • Serve as alternate front desk Office Assistant during vacation, sick leave or when otherwise unavailable. • Foster and build positive working relationships with internal and external stakeholders. • Perform any other duties or tasks as assigned or required.
MINIMUM QUALIFICATIONS Education • Bachelor’s degree preferred
Experience • 5-7 years of progressively high-level administrative experience preferably in Accounts Payable, Operations or a related discipline
Related Skills & Other Requirements • Strong administrative and organizational skills • Attention to detail and ability to balance workload under strict deadlines and competing priorities • Multitasking skills, project management and ability to be flexible when priorities shift • Excellent interpersonal skills and a customer service oriented approach • Excellent verbal and written communication skills and ability to work collaboratively • Sound judgment and discretion with confidential matters • Excellent computer skills, particularly with email, word processing and spreadsheets (experience with Google Suite tools preferred, e.g., Google Calendar, Google Drive, Google Docs) • Experience with space management systems and accounting software such as Concur a plus • Competence to work with minimal oversight • Ability to interact with a diverse population while maintaining a can-do spirit to help foster a team culture • Ability to work onsite in the office 5 days a week
REQUIRED APPLICATION MATERIALS • Please submit a résumé and cover letter stating your interest in the position.
COMPENSATION AND BENEFITS • The full-time annual compensation range for this position is $74,000 to $85,000 depending on experience. • In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.
THE SIMONS FOUNDATION’S DIVERSITY COMMITMENT Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.
To apply, visit: https://apptrkr.com/5063626
Full Time
Administrative Specialist, Facilities & Building Operations
POSITION SUMMARY Reporting to the Vice President, Facilities & Building Operations, the Administrative Specialist, Facilities & Building Operations will be responsible for providing high-level administrative and operational support to the Facilities and Building Operations teams.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES • Partner with the Facilities and Building Operations Manager on administrative tasks associated with both the Facilities and Building Operations management teams. • Accurately prepare and review Facilities & Building Operations team invoices and expense reports to submit for approval and processing via the foundation's accounting software, Concur. • Perform tasks related to the on/offboarding process of employees and staff/department moves, in the foundation space and work management system, inclusive of providing seat assignments, sending notifications and updating floor plans and directory. • Serve as substitute administrator for iOffice, a space and work order management system, as required. • Maintain, organize and regularly audit digital files in shared drives, Dropbox and Google Docs for the team. • Schedule meetings, poll for availability, collect meeting materials, coordinate internal calendars, register external guests and, when appropriate, take meeting minutes documenting outcomes and deliverables. • Manage the Operations at SF delegated email and both Facilities at accounts promptly with professionalism and accuracy. • Manage numerous inquiries from other departments and vendors and effectively delegate to appropriate team members. • Partner with Facilities & Building Operations on related research, special projects and reports on an ongoing or ad-hoc basis. • Assist in managing web content and maintenance of the Building Operations pages. In partnership with management, create, review and maintain written announcements for the foundation intranet. • Manage and keep occupants informed of requested services through the foundation's Work Management System. • Partner with the foundation's Communications department to manage notifications to occupants of abnormal conditions through both Slack and the foundation intranet. • Facilitate employee artwork procurement, working with occupants and the Facilities team to schedule installation. Maintain artwork presentations and update the foundation artwork database of acquired and available pieces. • Serve as alternate front desk Office Assistant during vacation, sick leave or when otherwise unavailable. • Foster and build positive working relationships with internal and external stakeholders. • Perform any other duties or tasks as assigned or required.
MINIMUM QUALIFICATIONS Education • Bachelor’s degree preferred
Experience • 5-7 years of progressively high-level administrative experience preferably in Accounts Payable, Operations or a related discipline
Related Skills & Other Requirements • Strong administrative and organizational skills • Attention to detail and ability to balance workload under strict deadlines and competing priorities • Multitasking skills, project management and ability to be flexible when priorities shift • Excellent interpersonal skills and a customer service oriented approach • Excellent verbal and written communication skills and ability to work collaboratively • Sound judgment and discretion with confidential matters • Excellent computer skills, particularly with email, word processing and spreadsheets (experience with Google Suite tools preferred, e.g., Google Calendar, Google Drive, Google Docs) • Experience with space management systems and accounting software such as Concur a plus • Competence to work with minimal oversight • Ability to interact with a diverse population while maintaining a can-do spirit to help foster a team culture • Ability to work onsite in the office 5 days a week
REQUIRED APPLICATION MATERIALS • Please submit a résumé and cover letter stating your interest in the position.
COMPENSATION AND BENEFITS • The full-time annual compensation range for this position is $74,000 to $85,000 depending on experience. • In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.
THE SIMONS FOUNDATION’S DIVERSITY COMMITMENT Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.
To apply, visit: https://apptrkr.com/5063626
University of Nevada Reno
University of Nevada, Reno, North Virginia Street, Reno, NV, USA
The University of Nevada, Reno is recruiting for a Specialist or Manager, Student Systems Services position. This position manages system user needs, with the primary focus on enhancing the student experience with the PeopleSoft and the various additional third party systems that extend the functionality of Student Information System. This position works closely with a broad range of university technical and functional offices including but not limited to the office of Information Technologies, Teaching and Learning Technologies, the university Help Desk and PeopleSoft functional and technical leads to ensure that the user experience meets an exemplary standard of customer service. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and administrative support to instructors and advisors including the development of electronic, web and printed materials. This position reports to the Registrar.
The Specialist is responsible for the oversight of the user services associated with PeopleSoft and additional third party systems that extend the functionality of the Student Information System. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and user support including the development of electronic, web and printed materials. The incumbent may supervise student employees and graduate assistants.
In addition to the duties required of the Specialist, the Manager supervises faculty and staff in Admissions and Records who provide customer service to a broad range of constituents. The Manager is a key member of the Enrollment Services leadership team and coordinates the customer service and troubleshooting efforts of Financial Aid and Cashier’s. The Manager ensures that student issues are resolved with one point of contact and ensures accessibility of all student systems information and communications technology.
Full Time
The University of Nevada, Reno is recruiting for a Specialist or Manager, Student Systems Services position. This position manages system user needs, with the primary focus on enhancing the student experience with the PeopleSoft and the various additional third party systems that extend the functionality of Student Information System. This position works closely with a broad range of university technical and functional offices including but not limited to the office of Information Technologies, Teaching and Learning Technologies, the university Help Desk and PeopleSoft functional and technical leads to ensure that the user experience meets an exemplary standard of customer service. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and administrative support to instructors and advisors including the development of electronic, web and printed materials. This position reports to the Registrar.
The Specialist is responsible for the oversight of the user services associated with PeopleSoft and additional third party systems that extend the functionality of the Student Information System. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and user support including the development of electronic, web and printed materials. The incumbent may supervise student employees and graduate assistants.
In addition to the duties required of the Specialist, the Manager supervises faculty and staff in Admissions and Records who provide customer service to a broad range of constituents. The Manager is a key member of the Enrollment Services leadership team and coordinates the customer service and troubleshooting efforts of Financial Aid and Cashier’s. The Manager ensures that student issues are resolved with one point of contact and ensures accessibility of all student systems information and communications technology.
California State University, Sacramento
Sacramento, CA, USA
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
Full Time
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
Office Specialist 2 (Housing Authority) Job ID: 107044 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, July 24, 2023. PAY AND BENEFITS Office Specialist 2 Annual Pay Range: $50,222.70 - $63,454.30 Hourly Pay Range: $24.145530 - $30.506877 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Housing Authority of Clackamas County (HACC) is an independent public corporation which owns, manages, leases, maintains, develops and provides housing for disabled, elderly, and low and moderate-income families. Our mission is to provide and develop affordable housing with supportive services for individuals and families on their path to improved health, wellness, prosperity and inclusion and we prioritize equitable service delivery, financial sustainability, and thriving partnerships to ensure our long-term viability. The HACC is a division of the County's Health, Housing and Human Services Department. The Housing Authority of Clackamas County (HACC) seeks a customer service-oriented and versatile individual to join our team as an Office Specialist 2. Under close supervision, this position performs a variety of office and clerical functions for HACC's rental assistance programs. The selected candidate will be responsible for HACC's front desk and reception functions. This responsibility includes greeting the public over the telephone and in person and referring them to the appropriate individuals, departments, or agencies. Additionally, the Office Specialist 2 will perform routine office and clerical tasks, including correspondence, basic spreadsheets, mail distribution, file and record maintenance, and maintaining logs and simple databases. In addition, some independent judgment is required for interpreting and applying general office and clerical practices and procedures. The ideal candidate will have experience with operating standard office equipment including but not limited to copier, fax machine, and computers to complete daily assignments, experience handling a high volume of calls on a multiple line telephone and greet and provide customer service to our walk-in visitors. The ideal candidate will also have experience, knowledge and a commitment to serving a diverse population while promoting equity, diversity and inclusion. Finally, the ideal candidate will have the ability to work 100% onsite and in person (please reference work schedule below). Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of relevant experience in an administrative office support/clerical role or any other relevant experience that would likely provide the required knowledge and skills to perform the functions of the position Skills with operating standard office equipment including but not limited to copier, fax machine, and computer to complete daily assignments Work experience handling a high volume of calls on a multiple line telephone Work experience greeting walk-in visitors Customer service experience Effective verbal and written communication skills, including ability to communicate well with members of a diverse population Ability to maintain composure in difficult situations with challenging customers Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Bilingual fluency in both English and Spanish or Russian (Please note: Language fluency means being capable of using a language easily and accurately. Being "bilingual" means using or able to use two languages with equal fluency) Experience interacting with low-income families living in subsidized or special population housing Experience utilizing Microsoft Office, including Word, Excel and Outlook Providing information and assisting the general public Performing administrative office support Data entry, create and prepare documents, and mass mailings Preparation and processing of requisitions for office purchases and supplies *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Performs receptionist duties, answers telephone, and directs calls. Takes and relays accurate messages. Provides information to telephone callers or transfers calls to appropriate personnel. Faxes information, as required. Courteously greets and assists the public and/or clients. Answers general questions about the department, its functions and activities, and its interrelationships with County departments and outside agencies. Refers individuals to appropriate persons, departments, or agencies. Performs mail distribution duties. Opens, sorts and distributes mail. Picks up and delivers mail, Updates postage meter machine, ensures sufficient postage for mailings, and meters outgoing mail. Prepares materials for mass mail outs. Performs general office clerical duties. Prints, makes copies, orders and maintains adequate supplies. Coordinates pick-ups and deliveries. May scan data and maintain electronic files. Responds to general public and/or client inquiries. Assists clientele in completing forms. Performs data entry duties. Enters, maintains, and updates data or information on a computer. May perform cashier-related tasks. Receives and delivers payments for rental assistance programs. Performs other job-related duties as assigned. Maintains filing and record systems with a variety of subject matter to provide easy access to records and information; provides retention of records as needed and/or requested; assists with record requests as needed; consults with supervisor as to nature of data requested. Provides assistance scheduling and setting up conference rooms for meetings and events. REQUIRED KNOWLEDGE AND SKILLS Considerable knowledge of: Accepted office practices, procedures and techniques; Basic English composition, spelling, grammar and punctuation; arithmetic, clerical/accounting principles and processes. Some knowledge of: Techniques of supervision and training; concepts and techniques of prioritizing, organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities. Working knowledge of: Office equipment, including computers and software programs and their functions/capabilities. Skill to: Independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; establish and maintain effective working relationships with the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; communicate effectively, both orally and in writing; effectively accomplish a variety of duties with competing priorities; apply related principles, policies and procedures to specific work assignments; skillfully operate office equipment and computer software; type at a speed necessary for successful job performance; teach other staff particular work assignments and the operation of office equipment. WORK SCHEDULE This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Preferred work schedule would be four 9.5 hour days. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division. The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County. Learn more about the Housing Authority of Clackamas County The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Learn more about Health, Housing, and Human Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, Recruiter JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107044&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-3f0fc841e271074bb53541fb0671f917
Full Time
Office Specialist 2 (Housing Authority) Job ID: 107044 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, July 24, 2023. PAY AND BENEFITS Office Specialist 2 Annual Pay Range: $50,222.70 - $63,454.30 Hourly Pay Range: $24.145530 - $30.506877 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Housing Authority of Clackamas County (HACC) is an independent public corporation which owns, manages, leases, maintains, develops and provides housing for disabled, elderly, and low and moderate-income families. Our mission is to provide and develop affordable housing with supportive services for individuals and families on their path to improved health, wellness, prosperity and inclusion and we prioritize equitable service delivery, financial sustainability, and thriving partnerships to ensure our long-term viability. The HACC is a division of the County's Health, Housing and Human Services Department. The Housing Authority of Clackamas County (HACC) seeks a customer service-oriented and versatile individual to join our team as an Office Specialist 2. Under close supervision, this position performs a variety of office and clerical functions for HACC's rental assistance programs. The selected candidate will be responsible for HACC's front desk and reception functions. This responsibility includes greeting the public over the telephone and in person and referring them to the appropriate individuals, departments, or agencies. Additionally, the Office Specialist 2 will perform routine office and clerical tasks, including correspondence, basic spreadsheets, mail distribution, file and record maintenance, and maintaining logs and simple databases. In addition, some independent judgment is required for interpreting and applying general office and clerical practices and procedures. The ideal candidate will have experience with operating standard office equipment including but not limited to copier, fax machine, and computers to complete daily assignments, experience handling a high volume of calls on a multiple line telephone and greet and provide customer service to our walk-in visitors. The ideal candidate will also have experience, knowledge and a commitment to serving a diverse population while promoting equity, diversity and inclusion. Finally, the ideal candidate will have the ability to work 100% onsite and in person (please reference work schedule below). Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of relevant experience in an administrative office support/clerical role or any other relevant experience that would likely provide the required knowledge and skills to perform the functions of the position Skills with operating standard office equipment including but not limited to copier, fax machine, and computer to complete daily assignments Work experience handling a high volume of calls on a multiple line telephone Work experience greeting walk-in visitors Customer service experience Effective verbal and written communication skills, including ability to communicate well with members of a diverse population Ability to maintain composure in difficult situations with challenging customers Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Bilingual fluency in both English and Spanish or Russian (Please note: Language fluency means being capable of using a language easily and accurately. Being "bilingual" means using or able to use two languages with equal fluency) Experience interacting with low-income families living in subsidized or special population housing Experience utilizing Microsoft Office, including Word, Excel and Outlook Providing information and assisting the general public Performing administrative office support Data entry, create and prepare documents, and mass mailings Preparation and processing of requisitions for office purchases and supplies *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Performs receptionist duties, answers telephone, and directs calls. Takes and relays accurate messages. Provides information to telephone callers or transfers calls to appropriate personnel. Faxes information, as required. Courteously greets and assists the public and/or clients. Answers general questions about the department, its functions and activities, and its interrelationships with County departments and outside agencies. Refers individuals to appropriate persons, departments, or agencies. Performs mail distribution duties. Opens, sorts and distributes mail. Picks up and delivers mail, Updates postage meter machine, ensures sufficient postage for mailings, and meters outgoing mail. Prepares materials for mass mail outs. Performs general office clerical duties. Prints, makes copies, orders and maintains adequate supplies. Coordinates pick-ups and deliveries. May scan data and maintain electronic files. Responds to general public and/or client inquiries. Assists clientele in completing forms. Performs data entry duties. Enters, maintains, and updates data or information on a computer. May perform cashier-related tasks. Receives and delivers payments for rental assistance programs. Performs other job-related duties as assigned. Maintains filing and record systems with a variety of subject matter to provide easy access to records and information; provides retention of records as needed and/or requested; assists with record requests as needed; consults with supervisor as to nature of data requested. Provides assistance scheduling and setting up conference rooms for meetings and events. REQUIRED KNOWLEDGE AND SKILLS Considerable knowledge of: Accepted office practices, procedures and techniques; Basic English composition, spelling, grammar and punctuation; arithmetic, clerical/accounting principles and processes. Some knowledge of: Techniques of supervision and training; concepts and techniques of prioritizing, organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities. Working knowledge of: Office equipment, including computers and software programs and their functions/capabilities. Skill to: Independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; establish and maintain effective working relationships with the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; communicate effectively, both orally and in writing; effectively accomplish a variety of duties with competing priorities; apply related principles, policies and procedures to specific work assignments; skillfully operate office equipment and computer software; type at a speed necessary for successful job performance; teach other staff particular work assignments and the operation of office equipment. WORK SCHEDULE This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Preferred work schedule would be four 9.5 hour days. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division. The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County. Learn more about the Housing Authority of Clackamas County The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Learn more about Health, Housing, and Human Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, Recruiter JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107044&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-3f0fc841e271074bb53541fb0671f917
Database Administrator Job ID: 107063 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. WHO MAY APPLY Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 10, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $96,124.28 - $121,907.78 Hourly Pay Range: $46.213599 - $58.609515 The listed salary range reflects a 4.5% Cost of Living Adjustment (COLA) effective July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as an IT Administrator 2. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Department of Technology Services is seeking an experienced IT professional to join our team as a Database Administrator. This position is primarily responsible for the administration of county Microsoft SQL Server databases which includes security, configuration, installation, HA/DR, monitoring, troubleshooting and performance tuning. The incumbent will support on-premise and cloud based county databases in multiple DEV/Test/Prod environments. The position is also responsible for primary and backup level application support which includes, installation, configuration/customization, upgrade, integration and reporting. Required Minimum Qualifications/ Transferrable Skills:* At least six (6) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role. Relevant experience must have included working with: Administration, development and monitoring of Microsoft SQL Server databases (on-premise and Azure) TSQL Coding .Net applications Data integration and reporting Working closely with software vendors in support of their applications, both on premise and hosted Software installation, configuration, permissions Customer service emphasis Ability to work independently and as part of technical and non-technical teams Leading small projects and initiatives Ability to learn and apply new IT tools, methods and technologies Must pass a criminal history check which may include national or state fingerprint records check Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience with any of the following: Auditing for compliance requirements IT automation Systems monitoring and alerting IT Project management Application life cycle, SDLC Business analysis Testing and Quality Assurance Data analytics *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Administration of County Microsoft SQL Server Databases (on-premise and cloud) Includes Security, Configuration, Installation, HA/DR, Monitoring, Troubleshooting, Performance Tuning and Data Warehousing. Enterprise application support (install, configure, upgrade, troubleshoot, document). Database integration and development (SSIS, Azure Logic Apps, TSQL programming, new databases and database objects, modify existing databases, migrate from Dev to Production). Report maintenance and development (SSRS, Crystal Reports, Power BI). Database upgrades, coordinating, patching, planning, migration. Application programming and maintenance, other enterprise software installation and configuration (TSQL, VB/C#.Net, Powershell). REQUIRED KNOWLEDGE AND SKILLS Thorough Knowledge of: Current technology associated with a specific discipline, including its application, design, installation, maintenance, performance optimization, troubleshooting and security as described below. At this level, incumbents should be experienced in their discipline, able to think through issues, analyze problems, propose solutions, make technical recommendations and provide training to others. Skill to: communicate effectively, both orally and in writing, including communicating technical information to non-technical users; translate user needs into productive systems; administer and control the distribution of funds according to budget proposals; organize, coordinate and facilitate diverse groups; develop, justify and ensure completion of project within budget, time and legal guidelines; perform advanced technical analysis and design in support of county wide technical structures; compile and analyze data and develop recommendations; prepare and deliver oral presentations; train, coordinate and review the work of assigned staff; establish and maintain cooperative working relationships with users, staff, and vendors. WORKING CONDITIONS Incumbents typically work in a variety of settings and locations. Work requires the ability to bend, crawl, climb, stoop and be available at sites to provide client support in the installation, repair and maintenance of hardware and software. Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds. Frequently works early and late hours to meet timelines, provide off-hour upgrade and maintenance, and respond to emergencies. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Technology Services Department provides computing services to County departments and other public and private agencies. The Department offers technical services and support in the following areas: Applications, including enterprise systems Geographical Information Systems Web Document Imaging Desktop Support Data Center Operations Network, including the Clackamas Broadband Express Telecom Systems Administration Technical Call Center Technical Learning Center The mission of the Technology Services Department is to provide high quality, cost-effective technology for, citizens, county departments, and county commissioners. Learn more about Clackamas County Technology Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107063&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-4f075b6ea4cd304cba5338bb1502efd3
Full Time
Database Administrator Job ID: 107063 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. WHO MAY APPLY Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 10, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $96,124.28 - $121,907.78 Hourly Pay Range: $46.213599 - $58.609515 The listed salary range reflects a 4.5% Cost of Living Adjustment (COLA) effective July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as an IT Administrator 2. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Department of Technology Services is seeking an experienced IT professional to join our team as a Database Administrator. This position is primarily responsible for the administration of county Microsoft SQL Server databases which includes security, configuration, installation, HA/DR, monitoring, troubleshooting and performance tuning. The incumbent will support on-premise and cloud based county databases in multiple DEV/Test/Prod environments. The position is also responsible for primary and backup level application support which includes, installation, configuration/customization, upgrade, integration and reporting. Required Minimum Qualifications/ Transferrable Skills:* At least six (6) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role. Relevant experience must have included working with: Administration, development and monitoring of Microsoft SQL Server databases (on-premise and Azure) TSQL Coding .Net applications Data integration and reporting Working closely with software vendors in support of their applications, both on premise and hosted Software installation, configuration, permissions Customer service emphasis Ability to work independently and as part of technical and non-technical teams Leading small projects and initiatives Ability to learn and apply new IT tools, methods and technologies Must pass a criminal history check which may include national or state fingerprint records check Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience with any of the following: Auditing for compliance requirements IT automation Systems monitoring and alerting IT Project management Application life cycle, SDLC Business analysis Testing and Quality Assurance Data analytics *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Administration of County Microsoft SQL Server Databases (on-premise and cloud) Includes Security, Configuration, Installation, HA/DR, Monitoring, Troubleshooting, Performance Tuning and Data Warehousing. Enterprise application support (install, configure, upgrade, troubleshoot, document). Database integration and development (SSIS, Azure Logic Apps, TSQL programming, new databases and database objects, modify existing databases, migrate from Dev to Production). Report maintenance and development (SSRS, Crystal Reports, Power BI). Database upgrades, coordinating, patching, planning, migration. Application programming and maintenance, other enterprise software installation and configuration (TSQL, VB/C#.Net, Powershell). REQUIRED KNOWLEDGE AND SKILLS Thorough Knowledge of: Current technology associated with a specific discipline, including its application, design, installation, maintenance, performance optimization, troubleshooting and security as described below. At this level, incumbents should be experienced in their discipline, able to think through issues, analyze problems, propose solutions, make technical recommendations and provide training to others. Skill to: communicate effectively, both orally and in writing, including communicating technical information to non-technical users; translate user needs into productive systems; administer and control the distribution of funds according to budget proposals; organize, coordinate and facilitate diverse groups; develop, justify and ensure completion of project within budget, time and legal guidelines; perform advanced technical analysis and design in support of county wide technical structures; compile and analyze data and develop recommendations; prepare and deliver oral presentations; train, coordinate and review the work of assigned staff; establish and maintain cooperative working relationships with users, staff, and vendors. WORKING CONDITIONS Incumbents typically work in a variety of settings and locations. Work requires the ability to bend, crawl, climb, stoop and be available at sites to provide client support in the installation, repair and maintenance of hardware and software. Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds. Frequently works early and late hours to meet timelines, provide off-hour upgrade and maintenance, and respond to emergencies. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Technology Services Department provides computing services to County departments and other public and private agencies. The Department offers technical services and support in the following areas: Applications, including enterprise systems Geographical Information Systems Web Document Imaging Desktop Support Data Center Operations Network, including the Clackamas Broadband Express Telecom Systems Administration Technical Call Center Technical Learning Center The mission of the Technology Services Department is to provide high quality, cost-effective technology for, citizens, county departments, and county commissioners. Learn more about Clackamas County Technology Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107063&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-4f075b6ea4cd304cba5338bb1502efd3
Database Administrator Job ID: 107063 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. WHO MAY APPLY Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 10, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $96,124.28 - $121,907.78 Hourly Pay Range: $46.213599 - $58.609515 The listed salary range reflects a 4.5% Cost of Living Adjustment (COLA) effective July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as an IT Administrator 2. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Department of Technology Services is seeking an experienced IT professional to join our team as a Database Administrator. This position is primarily responsible for the administration of county Microsoft SQL Server databases which includes security, configuration, installation, HA/DR, monitoring, troubleshooting and performance tuning. The incumbent will support on-premise and cloud based county databases in multiple DEV/Test/Prod environments. The position is also responsible for primary and backup level application support which includes, installation, configuration/customization, upgrade, integration and reporting. Required Minimum Qualifications/ Transferrable Skills:* At least six (6) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role. Relevant experience must have included working with: Administration, development and monitoring of Microsoft SQL Server databases (on-premise and Azure) TSQL Coding .Net applications Data integration and reporting Working closely with software vendors in support of their applications, both on premise and hosted Software installation, configuration, permissions Customer service emphasis Ability to work independently and as part of technical and non-technical teams Leading small projects and initiatives Ability to learn and apply new IT tools, methods and technologies Must pass a criminal history check which may include national or state fingerprint records check Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience with any of the following: Auditing for compliance requirements IT automation Systems monitoring and alerting IT Project management Application life cycle, SDLC Business analysis Testing and Quality Assurance Data analytics *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Administration of County Microsoft SQL Server Databases (on-premise and cloud) Includes Security, Configuration, Installation, HA/DR, Monitoring, Troubleshooting, Performance Tuning and Data Warehousing. Enterprise application support (install, configure, upgrade, troubleshoot, document). Database integration and development (SSIS, Azure Logic Apps, TSQL programming, new databases and database objects, modify existing databases, migrate from Dev to Production). Report maintenance and development (SSRS, Crystal Reports, Power BI). Database upgrades, coordinating, patching, planning, migration. Application programming and maintenance, other enterprise software installation and configuration (TSQL, VB/C#.Net, Powershell). REQUIRED KNOWLEDGE AND SKILLS Thorough Knowledge of: Current technology associated with a specific discipline, including its application, design, installation, maintenance, performance optimization, troubleshooting and security as described below. At this level, incumbents should be experienced in their discipline, able to think through issues, analyze problems, propose solutions, make technical recommendations and provide training to others. Skill to: communicate effectively, both orally and in writing, including communicating technical information to non-technical users; translate user needs into productive systems; administer and control the distribution of funds according to budget proposals; organize, coordinate and facilitate diverse groups; develop, justify and ensure completion of project within budget, time and legal guidelines; perform advanced technical analysis and design in support of county wide technical structures; compile and analyze data and develop recommendations; prepare and deliver oral presentations; train, coordinate and review the work of assigned staff; establish and maintain cooperative working relationships with users, staff, and vendors. WORKING CONDITIONS Incumbents typically work in a variety of settings and locations. Work requires the ability to bend, crawl, climb, stoop and be available at sites to provide client support in the installation, repair and maintenance of hardware and software. Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds. Frequently works early and late hours to meet timelines, provide off-hour upgrade and maintenance, and respond to emergencies. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Technology Services Department provides computing services to County departments and other public and private agencies. The Department offers technical services and support in the following areas: Applications, including enterprise systems Geographical Information Systems Web Document Imaging Desktop Support Data Center Operations Network, including the Clackamas Broadband Express Telecom Systems Administration Technical Call Center Technical Learning Center The mission of the Technology Services Department is to provide high quality, cost-effective technology for, citizens, county departments, and county commissioners. Learn more about Clackamas County Technology Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107063&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-8a228ebd2cbcfb44b8250b229362f922
Full Time
Database Administrator Job ID: 107063 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. WHO MAY APPLY Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 10, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $96,124.28 - $121,907.78 Hourly Pay Range: $46.213599 - $58.609515 The listed salary range reflects a 4.5% Cost of Living Adjustment (COLA) effective July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as an IT Administrator 2. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Department of Technology Services is seeking an experienced IT professional to join our team as a Database Administrator. This position is primarily responsible for the administration of county Microsoft SQL Server databases which includes security, configuration, installation, HA/DR, monitoring, troubleshooting and performance tuning. The incumbent will support on-premise and cloud based county databases in multiple DEV/Test/Prod environments. The position is also responsible for primary and backup level application support which includes, installation, configuration/customization, upgrade, integration and reporting. Required Minimum Qualifications/ Transferrable Skills:* At least six (6) years of relevant experience that would provide the required knowledge and skills to perform the duties of the role. Relevant experience must have included working with: Administration, development and monitoring of Microsoft SQL Server databases (on-premise and Azure) TSQL Coding .Net applications Data integration and reporting Working closely with software vendors in support of their applications, both on premise and hosted Software installation, configuration, permissions Customer service emphasis Ability to work independently and as part of technical and non-technical teams Leading small projects and initiatives Ability to learn and apply new IT tools, methods and technologies Must pass a criminal history check which may include national or state fingerprint records check Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience with any of the following: Auditing for compliance requirements IT automation Systems monitoring and alerting IT Project management Application life cycle, SDLC Business analysis Testing and Quality Assurance Data analytics *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Administration of County Microsoft SQL Server Databases (on-premise and cloud) Includes Security, Configuration, Installation, HA/DR, Monitoring, Troubleshooting, Performance Tuning and Data Warehousing. Enterprise application support (install, configure, upgrade, troubleshoot, document). Database integration and development (SSIS, Azure Logic Apps, TSQL programming, new databases and database objects, modify existing databases, migrate from Dev to Production). Report maintenance and development (SSRS, Crystal Reports, Power BI). Database upgrades, coordinating, patching, planning, migration. Application programming and maintenance, other enterprise software installation and configuration (TSQL, VB/C#.Net, Powershell). REQUIRED KNOWLEDGE AND SKILLS Thorough Knowledge of: Current technology associated with a specific discipline, including its application, design, installation, maintenance, performance optimization, troubleshooting and security as described below. At this level, incumbents should be experienced in their discipline, able to think through issues, analyze problems, propose solutions, make technical recommendations and provide training to others. Skill to: communicate effectively, both orally and in writing, including communicating technical information to non-technical users; translate user needs into productive systems; administer and control the distribution of funds according to budget proposals; organize, coordinate and facilitate diverse groups; develop, justify and ensure completion of project within budget, time and legal guidelines; perform advanced technical analysis and design in support of county wide technical structures; compile and analyze data and develop recommendations; prepare and deliver oral presentations; train, coordinate and review the work of assigned staff; establish and maintain cooperative working relationships with users, staff, and vendors. WORKING CONDITIONS Incumbents typically work in a variety of settings and locations. Work requires the ability to bend, crawl, climb, stoop and be available at sites to provide client support in the installation, repair and maintenance of hardware and software. Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds. Frequently works early and late hours to meet timelines, provide off-hour upgrade and maintenance, and respond to emergencies. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Technology Services Department provides computing services to County departments and other public and private agencies. The Department offers technical services and support in the following areas: Applications, including enterprise systems Geographical Information Systems Web Document Imaging Desktop Support Data Center Operations Network, including the Clackamas Broadband Express Telecom Systems Administration Technical Call Center Technical Learning Center The mission of the Technology Services Department is to provide high quality, cost-effective technology for, citizens, county departments, and county commissioners. Learn more about Clackamas County Technology Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107063&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-8a228ebd2cbcfb44b8250b229362f922