Enrollment Services Associate

  • Charter Oak State College
  • New Britian, CT
Full Time Admin-Clerical

Job Description

Position:       Enrollment Services Associate

Salary:           $54,870 approximate annual, plus State supported benefits

Position Summary: The Enrollment Services Associate uses positive and persuasive communication skills to interact with prospective students at various stages in the recruitment and enrollment process with the intent of enrolling students that match the Charter Oak State College profile; disseminates program and course information to prospective students, promotes the advantages of the College’s online course offerings and uses multi-channel communications including phone, text, email and chat to engage prospective students. Some evening hours required.

Position Responsibilities:

  • Responds to prospective student inquiries via email, phone and text delivering positive, informative messaging;
  • Provides information and encouragement to prospective students and applicants regarding College programs and procedures including the admission process, the benefit of online learning and degree and certificate opportunities offered by the College;
  • In conjunction with the Associate Director of Admissions, uses a CRM to drive a proactive communication plan to ensure continuous contact with prospects with the goal of converting to applicant;
  • Uses other admissions technologies including but not limited to document imaging and student information systems to manage prospective student records;
  • Works with Associate Director of Admissions and other Enrollment Services Associates to triage inbound leads and outbound communications;
  • Provides support for Enrollment Services events and initiatives;
  • Maintains current knowledge of professional issues;
  • Performs other duties as assigned.

Qualifications: Associates Degree (Bachelor’s degree preferred), and minimum of two (2) years relevant experience, preferably in admissions higher education; dynamic, positive oral and written communication skills; experience in creating appropriate written messages for email, text and chat formats; and demonstrated ability to be a self-starter, work independently and in a team environment, and manage multiple tasks efficiently and effectively.

See complete job description at http://www.charteroak.edu/AboutUs/Employment and apply with cover letter and resume. Position is open until filled. No phone calls please.




Academic Admissions and Advising