Customer Success Associate

About us:

Uqora makes innovative products for urinary tract health. 

Uqora was born out of frustration—founder Jenna Ryan had 8 UTIs in one year. She knew she couldn’t stay stuck in this cycle, but didn’t realize how many people like her were struggling with the same issue. Turns out, UTIs are the second most common infection in the US, second only to the common cold. That led Jenna and her co-founder, Spencer Gordon, to partner with physicians and urologists, and build on the best research available to develop unique urinary health solutions.  

Since launching in 2017, Uqora’s been able to help over 70,000 people get ahead of UTIs. They’re very focused on creating exceptional products and a vibrant, collaborative community of customers. They’re also committed to elevating research in the space and are currently running a pharmaceutical-grade clinical trial, and have several other clinical studies in the works. 

Uqora is growing quickly, and as the tenth full-time hire, the Customer Success Associate has an opportunity to make a meaningful impact working with the most important part of the business—Uqora’s customers. 

Who you are:

A proud advocate, you will be the voice of Uqora, interfacing with our customers while remaining, compassionate, responsive, inventive, and effective

A teacher, you will help customers adopt our products and understand when and how to take Uqora’s products

An excellent teammate, you are not only focused on detail but can see the “big picture” and provide ideas to elevate the team and our processes

Outgoing and empathetic, you truly enjoy talking with people and find it easy to relate and empathize

Dynamic, you’re comfortable (and even thrive) with a diverse, quick-moving workload. You are quick to volunteer to take on something new and enjoy learning new things. 

A sampling of what you’ll be doing: 

• Handle inbound customer service requests via email, chat and phone each day 
• Assist in outbound retention marketing (often conducted via text and call) 
• Participate in our weekly all-team meetings to share customer insights and trends, as well as proposing solutions 
• Learn about other aspects of the business and jump in to help with a range of other projects when you have extra time

About the application process:

To apply, please email Jill at jill@uqora.com with this exact subject line: “I’m interested! Uqora’s customer success associate application” 

Please attach your resume to the email as a PDF. We know you’re more than a resume and would love to hear from you as part of your application. In the body of your email please include a brief introduction, where you saw this job posting, along with the answers to the following questions: 

• What has been your most direct experience related to the customer success associate position? How has that experience equipped you for this role?
• What are you looking for in a working environment? 
• Imagine it’s your first day on the job. How would you answer this customer question? “Hi, I ordered the bundle that includes 1 box of Target and 1 bottle of Control but the bottle of Control wasn't in my shipment. I’m very disappointed.”

Experience required: 

College degree, plus 2+ years of relevant experience (customer service or something similar) 

Details: 

• Based in San Diego, CA
• Full-time, salaried 
• Generous PTO policy 
• Health, vision and dental benefits