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Elizabeth City State University
Residential Life Community Director
Elizabeth City State University Elizabeth City, NC, USA
Residential Life Community Director Primary Purpose of Organizational Unit The Division of Student Affairs is organized to augment, strengthen, and support the university's commitment to the total development of students. The Division assists with the adjustment of students to both the academic and non-academic environment of the campus. The main focus is on creating and promoting an environment in which students can develop into mature, well-rounded citizens who are self-disciplined and aware of the life long process of education. The Division of Student Affairs programs are designed to promote student initiative and personal responsibility as part of a quality education leading to personal, social, and professional development. The programs also strive to provide opportunities for leadership and promote a climate conducive to intellectual stimulation and growth that builds character, emphasizes integrity, fosters excellence, and promotes respect for diversity in a global society. Description of Work The Residential Life Community Director (RLCD) works to create an inclusive on-campus housing environment that promotes learning, citizenship, involvement, and leadership. The Residential Life Community Director (RLCD) will develop a student learning philosophy that values inclusiveness, diversity, community, communication, and celebration. The RLCD is a full-time, 12-month, live-in appointment within the Housing & Residential Life department in the Division of Student Affairs. Competencies/Knowledge Skills, and Abilities Required in this Position Enthusiastic supporter of higher education and the mission, vision, and core values of the University. Possess the ability to work on multiple projects and cases simultaneously set priorities and meet deadlines. Possess the ability to communicate a vision of the role of residential education and related student services in the overall educational experience of students and the ability to advance this vision in a resource-constrained environment. Commitment to supporting the needs of students from underrepresented populations. Possess the ability to gather, analyze, and use data to develop and assess programs. Possess the ability to effectively communicate and work consultatively with faculty and administrators at all levels within the University. Possess the ability to maintain strict confidentiality. Possess the ability to resolve complex problems. Possess the ability to use independent judgment. Knowledge of standard software packages and programs (e.g., Microsoft Office). Strong interpersonal, written and verbal communication skills, demonstrated leadership and supervisory abilities are required. Minimum Training and Experience Bachelor's degree plus one year of Housing & Residence Life, Student Engagement / Leadership, or property management experience. A master's degree or equivalent related experience in College Student Personnel, Higher Education Administration, Student Development, or related field preferred. Experience in residence life and supervising student staff is preferred. Will be required to live in the residence hall 12 months per year. May be required to work rotating. Management Preferences : Experience in residence life and supervising student staff is preferred. (The RLCD is a full-time, 12-month, live-in appointment.) Position Category : Staff Position Status : Permanent Full Time FLSA : Exempt Posting Detail Information Posting Number : EHRA00543P Job Open Date : 05/12/2025 Job Close Date : Open Until Filled : Yes Special Instructions to Applicant Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers. EHRA OSHR Statement This position is Exempt from the State Human Resources Act. AA/EEO Statement Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation. Background Check Statement Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report. Eligibility for Employment You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and Affirmative Action Employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and Affirmative Action Employer. To apply, please visit:   https://jobs.ecsu.edu/postings/7195
Full Time
Residential Life Community Director Primary Purpose of Organizational Unit The Division of Student Affairs is organized to augment, strengthen, and support the university's commitment to the total development of students. The Division assists with the adjustment of students to both the academic and non-academic environment of the campus. The main focus is on creating and promoting an environment in which students can develop into mature, well-rounded citizens who are self-disciplined and aware of the life long process of education. The Division of Student Affairs programs are designed to promote student initiative and personal responsibility as part of a quality education leading to personal, social, and professional development. The programs also strive to provide opportunities for leadership and promote a climate conducive to intellectual stimulation and growth that builds character, emphasizes integrity, fosters excellence, and promotes respect for diversity in a global society. Description of Work The Residential Life Community Director (RLCD) works to create an inclusive on-campus housing environment that promotes learning, citizenship, involvement, and leadership. The Residential Life Community Director (RLCD) will develop a student learning philosophy that values inclusiveness, diversity, community, communication, and celebration. The RLCD is a full-time, 12-month, live-in appointment within the Housing & Residential Life department in the Division of Student Affairs. Competencies/Knowledge Skills, and Abilities Required in this Position Enthusiastic supporter of higher education and the mission, vision, and core values of the University. Possess the ability to work on multiple projects and cases simultaneously set priorities and meet deadlines. Possess the ability to communicate a vision of the role of residential education and related student services in the overall educational experience of students and the ability to advance this vision in a resource-constrained environment. Commitment to supporting the needs of students from underrepresented populations. Possess the ability to gather, analyze, and use data to develop and assess programs. Possess the ability to effectively communicate and work consultatively with faculty and administrators at all levels within the University. Possess the ability to maintain strict confidentiality. Possess the ability to resolve complex problems. Possess the ability to use independent judgment. Knowledge of standard software packages and programs (e.g., Microsoft Office). Strong interpersonal, written and verbal communication skills, demonstrated leadership and supervisory abilities are required. Minimum Training and Experience Bachelor's degree plus one year of Housing & Residence Life, Student Engagement / Leadership, or property management experience. A master's degree or equivalent related experience in College Student Personnel, Higher Education Administration, Student Development, or related field preferred. Experience in residence life and supervising student staff is preferred. Will be required to live in the residence hall 12 months per year. May be required to work rotating. Management Preferences : Experience in residence life and supervising student staff is preferred. (The RLCD is a full-time, 12-month, live-in appointment.) Position Category : Staff Position Status : Permanent Full Time FLSA : Exempt Posting Detail Information Posting Number : EHRA00543P Job Open Date : 05/12/2025 Job Close Date : Open Until Filled : Yes Special Instructions to Applicant Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers. EHRA OSHR Statement This position is Exempt from the State Human Resources Act. AA/EEO Statement Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation. Background Check Statement Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report. Eligibility for Employment You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and Affirmative Action Employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and Affirmative Action Employer. To apply, please visit:   https://jobs.ecsu.edu/postings/7195
Colorado School of Mines
Temporary Accounting Technician III Hourly
Colorado School of Mines Golden, CO, USA
Temporary Accounting Technician III Hourly Posting Number: JR108397 Location: Colorado Engineering a world of possibilities This temporary position is needed to assist AP with the current backlog of expense reports in addition to other accounting tasks to help us through year end. The Temporary Travel and Expense Reimbursement Administrator is responsible for overseeing all aspects of employees, students and visitors expense reimbursements and report processing within Mines. This position plays a crucial role in ensuring timely and accurate processing of expenses, adhering to company policies and financial compliance. Primary Job Duties • Responsible for Initial preparation of travel and expense reports. Exhibit knowledge of Federal regulations governing travel and Mines Financial Policies in order to interpret and enforce them appropriately as it pertains to travel management for Mines. • Create and review spend authorization requests. • Assist campus /card holders to reconcile there Onecard charges in Workday. • Provide a high level of customer service by answering questions, training and informing the campus community of the procedures and laws governing travel. • Audits the expense, receipts, and account codes to ensure correctness & university compliance and ensures proper approvals have been obtained prior to granting final approval and inputting reimbursements into the Finance System. Process payments at the request of the department. This includes but is not limited to reviewing backup documentation for appropriateness, completeness, correctness, and funding availability. Minimum Qualifications • Three (3) years of relevant experience in an occupation related to the work assigned to this position or a combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years. • Experience in higher education, experience at Colorado School of Mines preferred. Salary and Benefits $25 - $27 per hour Mines takes into consideration a combination of candidate's education, training and experience as well as the position's scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees. All Mines employees also have access to https://stateofcolorado.benefithub.com/app/home through the State of Colorado and free tickets for Mines https://minesathletics.com/ home games, as well as access to the state of the art https://minesathletics.com/facilities/student-recreation-center/13 (fitness classes and training, swimming pool and more) and equipment rentals through the https://minesathletics.com/sports/2016/7/10/outdoor-recreation-home.aspx. We are proud to have recently opened an on https://www.mines.edu/human-resources/employee-total-rewards/benefits/faculty-staff-benefits/more-for-you-aa/mines-early-childhood-center/. For more details about benefits at Mines, visit https://www.mines.edu/human-resources/benefits/. How to Apply Complete an online application (personal information, demographic information, veteran status) • Upload a resume or CV • Upload a cover letter Candidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position. This posting may be used to fill more than one vacancy based on business needs. References will not be contacted until later in the selection process and you will be informed before that contact is made. Application review will begin on April 27, 2026 and the posting may close anytime after that date. Successful Completion of a Background Investigation is Required for this Position. Additional Information and Reasonable Accommodation Requests It is the intent of Mines to comply with the applicable requirements of the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act of 2008, and their implementation rules and regulations, in support of equal opportunities for qualified applicants with disabilities. To meet this goal, Mines will make reasonable accommodations during the employment selection process and within our working environment. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on our site as a result of your disability. You can request a reasonable accommodation by contacting our Human Resources team at mailto:hr@mines.edu or 303.273.3250 for assistance. Successful completion of a background investigation is required for this position. Equal Opportunity Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses. Mines' commitment to nondiscrimination, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a talented student body and workforce. Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequality or concerns for safety. Colorado's premier engineering and applied science university for 150 years and counting Apply online at https://apptrkr.com/7190516
Full Time
Temporary Accounting Technician III Hourly Posting Number: JR108397 Location: Colorado Engineering a world of possibilities This temporary position is needed to assist AP with the current backlog of expense reports in addition to other accounting tasks to help us through year end. The Temporary Travel and Expense Reimbursement Administrator is responsible for overseeing all aspects of employees, students and visitors expense reimbursements and report processing within Mines. This position plays a crucial role in ensuring timely and accurate processing of expenses, adhering to company policies and financial compliance. Primary Job Duties • Responsible for Initial preparation of travel and expense reports. Exhibit knowledge of Federal regulations governing travel and Mines Financial Policies in order to interpret and enforce them appropriately as it pertains to travel management for Mines. • Create and review spend authorization requests. • Assist campus /card holders to reconcile there Onecard charges in Workday. • Provide a high level of customer service by answering questions, training and informing the campus community of the procedures and laws governing travel. • Audits the expense, receipts, and account codes to ensure correctness & university compliance and ensures proper approvals have been obtained prior to granting final approval and inputting reimbursements into the Finance System. Process payments at the request of the department. This includes but is not limited to reviewing backup documentation for appropriateness, completeness, correctness, and funding availability. Minimum Qualifications • Three (3) years of relevant experience in an occupation related to the work assigned to this position or a combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years. • Experience in higher education, experience at Colorado School of Mines preferred. Salary and Benefits $25 - $27 per hour Mines takes into consideration a combination of candidate's education, training and experience as well as the position's scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees. All Mines employees also have access to https://stateofcolorado.benefithub.com/app/home through the State of Colorado and free tickets for Mines https://minesathletics.com/ home games, as well as access to the state of the art https://minesathletics.com/facilities/student-recreation-center/13 (fitness classes and training, swimming pool and more) and equipment rentals through the https://minesathletics.com/sports/2016/7/10/outdoor-recreation-home.aspx. We are proud to have recently opened an on https://www.mines.edu/human-resources/employee-total-rewards/benefits/faculty-staff-benefits/more-for-you-aa/mines-early-childhood-center/. For more details about benefits at Mines, visit https://www.mines.edu/human-resources/benefits/. How to Apply Complete an online application (personal information, demographic information, veteran status) • Upload a resume or CV • Upload a cover letter Candidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position. This posting may be used to fill more than one vacancy based on business needs. References will not be contacted until later in the selection process and you will be informed before that contact is made. Application review will begin on April 27, 2026 and the posting may close anytime after that date. Successful Completion of a Background Investigation is Required for this Position. Additional Information and Reasonable Accommodation Requests It is the intent of Mines to comply with the applicable requirements of the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act of 2008, and their implementation rules and regulations, in support of equal opportunities for qualified applicants with disabilities. To meet this goal, Mines will make reasonable accommodations during the employment selection process and within our working environment. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on our site as a result of your disability. You can request a reasonable accommodation by contacting our Human Resources team at mailto:hr@mines.edu or 303.273.3250 for assistance. Successful completion of a background investigation is required for this position. Equal Opportunity Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses. Mines' commitment to nondiscrimination, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a talented student body and workforce. Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequality or concerns for safety. Colorado's premier engineering and applied science university for 150 years and counting Apply online at https://apptrkr.com/7190516
The Marine Mammal Center
Associate Director, Recruitment & Onboarding
The Marine Mammal Center Sausalito, CA, USA
We’re Hiring! Associate Director, Recruitment & Onboarding   Location of Position: Marin Headlands, Sausalito, California  Reports to : Senior Director, People & Culture Position Classification & Expected Hours of Work, and Travel: This is a full-time position. Regular onsite work is required. Days and hours of work may vary according to the needs of The Marine Mammal Center. Evening, weekend, and holiday work is required as job duties demand. Travel within California is expected for this position.   Compensation Range: $93,600 - $109,738 annual   Benefits:   Holidays Sick Time Vacation Medical, Dental, and Vision Life Insurance Long Term Disability Insurance 401k Retirement Plan Employee Assistance Program   Job Summary: The Associate Director, Recruitment & Onboarding serves as the senior operational lead and is the architect for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement at The Marine Mammal Center. This role provides strategic input, architectural design, and operational leadership to ensure recruitment and onboarding practices are consistent, equitable, compliant, and aligned with the Center’s mission and strategic priorities. The Associate Director, Recruitment & Onboarding translates organizational direction, workforce and volunteer priorities, and operational needs into scalable recruitment and onboarding frameworks, tools, and practices. This role oversees and develops a multidisciplinary recruitment team, manages recruitment systems, and stewards the organization’s staff position description and volunteer role description libraries. This role is accountable for day-to-day staff hiring outcomes and volunteer placements. This position actively supports the Center’s mission by ensuring the organization attracts, selects, and onboards a diverse, skilled, and mission-aligned staff workforce and volunteer community.   Essential Functions:   Recruitment & Onboarding Strategy: 60% Serve as the senior operational lead and manage recruitment and onboarding frameworks that support staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement, aligned with organizational priorities established by the People & Culture department and Executive leadership Provide oversight of end-to-end processes for staff and volunteer recruitment and onboarding, ensuring consistent, equitable, and high-quality practices. Manage and administer all Applicant Tracking System (ATS) and onboarding platforms, ensuring appropriate configuration, data integrity, user access, and system performance. Provide operational leadership for ATS and onboarding platform reviews, assessing system effectiveness, alignment with organizational needs, compliance requirements, and user experience. Lead and support the development of Requests for Proposal (RFPs) for recruitment and onboarding systems as needed, including requirements gathering, evaluation criteria, and cross-functional coordination. Manage and facilitate recruitment and onboarding vendor evaluation and selection processes, including demonstrations, comparative analysis, and recommendation development in partnership with People & Culture leadership and other stakeholders as needed. Provide leadership and guidance for recruitment and onboarding system implementation, configuration, testing, and rollout, ensuring data integrity, minimal disruption, and alignment with recruitment and onboarding workflows as needed. Ensure background checks, motor vehicle checks, Form I-9, E-Verify, and other pre-boarding requirements for staff and volunteers are completed accurately, efficiently, and in compliance with all applicable requirements. Ensure recruitment and onboarding practices align with applicable federal, state, and local laws and regulations, funding requirements and budget constraints, and organizational policies. Develop and maintain dashboards and reports measuring staff time-to-fill, source of staff hire, volunteer pipeline health, placement timelines, compliance, candidate and volunteer experience, and outreach or event return on investment (ROI). Review recruitment and onboarding data to identify trends, risks, and gaps; implement corrective actions and provide recommendations to People & Culture leadership as needed. Lead continuous improvement of recruitment and onboarding frameworks, tools, and standards to strengthen effectiveness, experience, and outcomes. Design sourcing approaches that support organizational hiring priorities, including proactive pipeline development for hard-to-fill, technical, and mission-critical staff roles. Provide oversight of talent pipeline development for staff and volunteers, ensuring sustainable, mission-aligned candidate and volunteer pools are maintained. Serve as a visible talent brand ambassador for the Center, confidently articulating the organization’s mission, impact, culture, and opportunities to candidates and prospective volunteers. Engage directly in sourcing and outreach activities for staff and volunteer roles when positions are senior-level, highly specialized, strategically critical, or present unique recruitment challenges. Establish standards and expectations for candidate and volunteer experience across recruitment stages, ensuring timely communication, structured interviews, and consistent offer or placement practices. Manage and steward the Center’s staff position description library and role description library, ensuring consistency, accuracy, and alignment with organizational structure, position and role levels, equitable classification practices, workforce planning, and operational needs. Maintain established templates, standards, and review processes for the creation, updating, and approval of staff position descriptions and volunteer role descriptions. Provide oversight and guidance to management during the development or revision of a position or role description using established protocols. Conduct regular and periodic reviews of position and volunteer role descriptions to ensure ongoing relevance, clarity, and organizational alignment. Ensure position description and role description libraries are integrated with recruitment and onboarding systems and workflows.   Leadership & Management: 25 % Hire, train, mentor, and manage staff, ensuring individual and team development, alignment with goals, and adherence to policies and best practices. Provide direct supervision and coaching to strengthen communication capacity across departments, building a culture of clear, consistent, and mission-driven storytelling. Meet with direct reports to identify and resolve problems; perform personnel actions, such as approving timesheets and evaluating performance. Monitor workload distribution and team capacity to ensure sustainable operations and effective service delivery. Coach and train direct reports to build sourcing and outreach capabilities across the Recruitment & Onboarding team for position and role levels, ensuring sustainability and high-quality recruitment practices. Foster a collaborative, service-oriented, and mission-aligned team culture grounded in professionalism, confidentiality, and continuous improvement. Partner with hiring managers and organizational leaders to clarify staffing and volunteer needs, define hiring and onboarding criteria, and set expectations for recruitment and onboarding timelines. Review hiring and volunteer placement outcomes and intervene when barriers, delays, or risks arise. Serve as the primary escalation point for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement issues, resolving most challenges and elevating matters to People & Culture leadership when issues involve policy interpretation, legal or compliance risk, and/or cross-departmental impact. Supports the development of the Recruitment & Onboarding budget in collaboration with the Senior Director, Human Resources; tracks results to ensure alignment with key financial targets for expenses and/or revenue in collaboration with management; approves and monitors team expenditures within established parameters. Organizational Impact:  10% Actively contribute as a core member of the Center’s DEI committee, providing insight, data analysis, and recommendations related to recruitment, onboarding, risk mitigation, and data analytics to inform innovative practices to enhance organizational culture. Lead the implementation of DEI initiatives aligned with organizational priorities for recruitment and onboarding of staff and volunteers. Support and prioritize the Center’s DEI objectives and integrate as opportunities arise. May actively serve on various organizational wide committees as assigned. Other Duties as Assigned:  5% Perform special projects and research as assigned. Perform other duties as assigned.   Supervisory Responsibility: - Human Resources Specialist - Volunteer Recruitment & Onboarding Coordinator 1 - Volunteer Recruitment & Onboarding Manager   Knowledge, Skills, and Abilities: Strong commitment to the mission and strategic priorities of The Marine Mammal Center. Ability to understand strategic organizational issues and influence change. Strong knowledge of human resources practices, policies, and procedures, with demonstrated judgment and discretion in application Demonstrated knowledge of current recruitment, onboarding, talent acquisition tools, strategies, processes, and best practices. Experience serving as a system administrator/super user for a complex Applicant Tracking System (ATS), including requisitions, job postings, candidate communications, interview scheduling, offer management, onboarding workflows, and advanced analytics/reporting. Experience implementing, optimizing, and maintaining platforms, including workflow design, change management, documentation, and end-user training. Experience managing vendor relationships, contracts, and service delivery for recruiting systems and related tools. Experience with employer branding and recruitment-related marketing strategies to support candidate attraction and engagement. Strong, current knowledge of applicable state and federal laws and regulations related to recruiting and hiring. Demonstrated ability to develop, interpret, and leverage data and analytics to inform strategy, drive continuous improvement, and improve outcomes. Customer-focused approach with the ability to understand stakeholder needs, set clear expectations, and consistently deliver high-quality service. Strong leadership and team building skills, with the ability to motivate team members, balance workloads, set priorities, monitor performance, and mentor, coach and develop talent. Ability to quickly establish professional rapport with internal customers; approachable and able to engage with sensitivity, patience, and professionalism in addressing interpersonal concerns. Demonstrated professionalism and confidentiality in handling sensitive and confidential information. Excellent written, verbal, active listening, presentation, and facilitation skills, with the ability to communicate clearly, concisely, and timely. Comfort participating in group presentations and negotiations, representing the function effectively with internal and external stakeholders. Ability to work collaboratively and maintain open communication in a team environment, partnering effectively across functions and levels. Ability to work independently to manage projects, priorities, commitments, and deadlines. Strong organization skills including attention to detail, effective problem-solving, multitasking, and time management. Ability to solve complex problems efficiently and effectively, applying sound judgment and making timely decisions Demonstrated ability to take initiative, prioritize competing demands, resolve conflicts, and follow through to completion Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approach and supports others in adopting new processes and expectations. Proficiency with Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and virtual collaboration tools (Asana, Slack, Teams, Zoom). Ability to build and sustain effective working relationships with people from diverse backgrounds while demonstrating self-awareness, respect, and professionalism. Willingness to support and participate in the Center’s diversity, equity, and inclusion programs.   Qualifications and Experience: Professional HR certification such as SHRM-SCP or SPHR preferred. Valid driver license with acceptable motor vehicle record to maintain standards of insurability. (Must be 21+ years old as frequently driving company vehicles is required for this position.) This position requires a combination of education and/or experience equivalent to a bachelor’s degree in human resources or related field; and 7 years of experience directly related in recruitment and onboarding operations, with at least 5 years in a leadership/people management capacity.   Work Environment & Physical Requirements: This position operates in a professional office, laboratory, and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways. Routinely uses standard office equipment, which may involve repetitive motion. This role involves extended periods of desk work and computer use. Job responsibilities may include physical tasks requiring manual dexterity, coordination, and mobility, including lifting or moving up to 25 pounds. Exposure to odors associated with animals and the care of animals. Limited exposure to allergens and zoonotic diseases.   OUR COMMITMENT TO DIVERSITY The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment.  We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.   OUR MISSION The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.   ABOUT THE MARINE MAMMAL CENTER For more information, please visit our “About Us” page at   www.marinemammalcenter.org   To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.   Note that applications without a cover letter will not be considered.   In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).   We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Full Time
We’re Hiring! Associate Director, Recruitment & Onboarding   Location of Position: Marin Headlands, Sausalito, California  Reports to : Senior Director, People & Culture Position Classification & Expected Hours of Work, and Travel: This is a full-time position. Regular onsite work is required. Days and hours of work may vary according to the needs of The Marine Mammal Center. Evening, weekend, and holiday work is required as job duties demand. Travel within California is expected for this position.   Compensation Range: $93,600 - $109,738 annual   Benefits:   Holidays Sick Time Vacation Medical, Dental, and Vision Life Insurance Long Term Disability Insurance 401k Retirement Plan Employee Assistance Program   Job Summary: The Associate Director, Recruitment & Onboarding serves as the senior operational lead and is the architect for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement at The Marine Mammal Center. This role provides strategic input, architectural design, and operational leadership to ensure recruitment and onboarding practices are consistent, equitable, compliant, and aligned with the Center’s mission and strategic priorities. The Associate Director, Recruitment & Onboarding translates organizational direction, workforce and volunteer priorities, and operational needs into scalable recruitment and onboarding frameworks, tools, and practices. This role oversees and develops a multidisciplinary recruitment team, manages recruitment systems, and stewards the organization’s staff position description and volunteer role description libraries. This role is accountable for day-to-day staff hiring outcomes and volunteer placements. This position actively supports the Center’s mission by ensuring the organization attracts, selects, and onboards a diverse, skilled, and mission-aligned staff workforce and volunteer community.   Essential Functions:   Recruitment & Onboarding Strategy: 60% Serve as the senior operational lead and manage recruitment and onboarding frameworks that support staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement, aligned with organizational priorities established by the People & Culture department and Executive leadership Provide oversight of end-to-end processes for staff and volunteer recruitment and onboarding, ensuring consistent, equitable, and high-quality practices. Manage and administer all Applicant Tracking System (ATS) and onboarding platforms, ensuring appropriate configuration, data integrity, user access, and system performance. Provide operational leadership for ATS and onboarding platform reviews, assessing system effectiveness, alignment with organizational needs, compliance requirements, and user experience. Lead and support the development of Requests for Proposal (RFPs) for recruitment and onboarding systems as needed, including requirements gathering, evaluation criteria, and cross-functional coordination. Manage and facilitate recruitment and onboarding vendor evaluation and selection processes, including demonstrations, comparative analysis, and recommendation development in partnership with People & Culture leadership and other stakeholders as needed. Provide leadership and guidance for recruitment and onboarding system implementation, configuration, testing, and rollout, ensuring data integrity, minimal disruption, and alignment with recruitment and onboarding workflows as needed. Ensure background checks, motor vehicle checks, Form I-9, E-Verify, and other pre-boarding requirements for staff and volunteers are completed accurately, efficiently, and in compliance with all applicable requirements. Ensure recruitment and onboarding practices align with applicable federal, state, and local laws and regulations, funding requirements and budget constraints, and organizational policies. Develop and maintain dashboards and reports measuring staff time-to-fill, source of staff hire, volunteer pipeline health, placement timelines, compliance, candidate and volunteer experience, and outreach or event return on investment (ROI). Review recruitment and onboarding data to identify trends, risks, and gaps; implement corrective actions and provide recommendations to People & Culture leadership as needed. Lead continuous improvement of recruitment and onboarding frameworks, tools, and standards to strengthen effectiveness, experience, and outcomes. Design sourcing approaches that support organizational hiring priorities, including proactive pipeline development for hard-to-fill, technical, and mission-critical staff roles. Provide oversight of talent pipeline development for staff and volunteers, ensuring sustainable, mission-aligned candidate and volunteer pools are maintained. Serve as a visible talent brand ambassador for the Center, confidently articulating the organization’s mission, impact, culture, and opportunities to candidates and prospective volunteers. Engage directly in sourcing and outreach activities for staff and volunteer roles when positions are senior-level, highly specialized, strategically critical, or present unique recruitment challenges. Establish standards and expectations for candidate and volunteer experience across recruitment stages, ensuring timely communication, structured interviews, and consistent offer or placement practices. Manage and steward the Center’s staff position description library and role description library, ensuring consistency, accuracy, and alignment with organizational structure, position and role levels, equitable classification practices, workforce planning, and operational needs. Maintain established templates, standards, and review processes for the creation, updating, and approval of staff position descriptions and volunteer role descriptions. Provide oversight and guidance to management during the development or revision of a position or role description using established protocols. Conduct regular and periodic reviews of position and volunteer role descriptions to ensure ongoing relevance, clarity, and organizational alignment. Ensure position description and role description libraries are integrated with recruitment and onboarding systems and workflows.   Leadership & Management: 25 % Hire, train, mentor, and manage staff, ensuring individual and team development, alignment with goals, and adherence to policies and best practices. Provide direct supervision and coaching to strengthen communication capacity across departments, building a culture of clear, consistent, and mission-driven storytelling. Meet with direct reports to identify and resolve problems; perform personnel actions, such as approving timesheets and evaluating performance. Monitor workload distribution and team capacity to ensure sustainable operations and effective service delivery. Coach and train direct reports to build sourcing and outreach capabilities across the Recruitment & Onboarding team for position and role levels, ensuring sustainability and high-quality recruitment practices. Foster a collaborative, service-oriented, and mission-aligned team culture grounded in professionalism, confidentiality, and continuous improvement. Partner with hiring managers and organizational leaders to clarify staffing and volunteer needs, define hiring and onboarding criteria, and set expectations for recruitment and onboarding timelines. Review hiring and volunteer placement outcomes and intervene when barriers, delays, or risks arise. Serve as the primary escalation point for staff recruitment, hiring, and onboarding and volunteer recruitment, onboarding, and placement issues, resolving most challenges and elevating matters to People & Culture leadership when issues involve policy interpretation, legal or compliance risk, and/or cross-departmental impact. Supports the development of the Recruitment & Onboarding budget in collaboration with the Senior Director, Human Resources; tracks results to ensure alignment with key financial targets for expenses and/or revenue in collaboration with management; approves and monitors team expenditures within established parameters. Organizational Impact:  10% Actively contribute as a core member of the Center’s DEI committee, providing insight, data analysis, and recommendations related to recruitment, onboarding, risk mitigation, and data analytics to inform innovative practices to enhance organizational culture. Lead the implementation of DEI initiatives aligned with organizational priorities for recruitment and onboarding of staff and volunteers. Support and prioritize the Center’s DEI objectives and integrate as opportunities arise. May actively serve on various organizational wide committees as assigned. Other Duties as Assigned:  5% Perform special projects and research as assigned. Perform other duties as assigned.   Supervisory Responsibility: - Human Resources Specialist - Volunteer Recruitment & Onboarding Coordinator 1 - Volunteer Recruitment & Onboarding Manager   Knowledge, Skills, and Abilities: Strong commitment to the mission and strategic priorities of The Marine Mammal Center. Ability to understand strategic organizational issues and influence change. Strong knowledge of human resources practices, policies, and procedures, with demonstrated judgment and discretion in application Demonstrated knowledge of current recruitment, onboarding, talent acquisition tools, strategies, processes, and best practices. Experience serving as a system administrator/super user for a complex Applicant Tracking System (ATS), including requisitions, job postings, candidate communications, interview scheduling, offer management, onboarding workflows, and advanced analytics/reporting. Experience implementing, optimizing, and maintaining platforms, including workflow design, change management, documentation, and end-user training. Experience managing vendor relationships, contracts, and service delivery for recruiting systems and related tools. Experience with employer branding and recruitment-related marketing strategies to support candidate attraction and engagement. Strong, current knowledge of applicable state and federal laws and regulations related to recruiting and hiring. Demonstrated ability to develop, interpret, and leverage data and analytics to inform strategy, drive continuous improvement, and improve outcomes. Customer-focused approach with the ability to understand stakeholder needs, set clear expectations, and consistently deliver high-quality service. Strong leadership and team building skills, with the ability to motivate team members, balance workloads, set priorities, monitor performance, and mentor, coach and develop talent. Ability to quickly establish professional rapport with internal customers; approachable and able to engage with sensitivity, patience, and professionalism in addressing interpersonal concerns. Demonstrated professionalism and confidentiality in handling sensitive and confidential information. Excellent written, verbal, active listening, presentation, and facilitation skills, with the ability to communicate clearly, concisely, and timely. Comfort participating in group presentations and negotiations, representing the function effectively with internal and external stakeholders. Ability to work collaboratively and maintain open communication in a team environment, partnering effectively across functions and levels. Ability to work independently to manage projects, priorities, commitments, and deadlines. Strong organization skills including attention to detail, effective problem-solving, multitasking, and time management. Ability to solve complex problems efficiently and effectively, applying sound judgment and making timely decisions Demonstrated ability to take initiative, prioritize competing demands, resolve conflicts, and follow through to completion Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approach and supports others in adopting new processes and expectations. Proficiency with Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word) and virtual collaboration tools (Asana, Slack, Teams, Zoom). Ability to build and sustain effective working relationships with people from diverse backgrounds while demonstrating self-awareness, respect, and professionalism. Willingness to support and participate in the Center’s diversity, equity, and inclusion programs.   Qualifications and Experience: Professional HR certification such as SHRM-SCP or SPHR preferred. Valid driver license with acceptable motor vehicle record to maintain standards of insurability. (Must be 21+ years old as frequently driving company vehicles is required for this position.) This position requires a combination of education and/or experience equivalent to a bachelor’s degree in human resources or related field; and 7 years of experience directly related in recruitment and onboarding operations, with at least 5 years in a leadership/people management capacity.   Work Environment & Physical Requirements: This position operates in a professional office, laboratory, and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways. Routinely uses standard office equipment, which may involve repetitive motion. This role involves extended periods of desk work and computer use. Job responsibilities may include physical tasks requiring manual dexterity, coordination, and mobility, including lifting or moving up to 25 pounds. Exposure to odors associated with animals and the care of animals. Limited exposure to allergens and zoonotic diseases.   OUR COMMITMENT TO DIVERSITY The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment.  We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.   OUR MISSION The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.   ABOUT THE MARINE MAMMAL CENTER For more information, please visit our “About Us” page at   www.marinemammalcenter.org   To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.   Note that applications without a cover letter will not be considered.   In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).   We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
City of Worcester
HUMAN RIGHTS SPECIALIST
City of Worcester Worcester, MA, USA
HUMAN RIGHTS SPECIALIST City of Worcester Title HUMAN RIGHTS SPECIALIST Department/Division Diversity and Inclusion Apply Start Date 01/09/2026 Apply End Date 2/15/2026 Type Full Time Hours 40 Per Week Wage $69,898 - $91,542 Annually Description HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions. The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination. The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services. Bilingual applicants are encouraged to apply. ESSENTIAL ELEMENTS: Civil and Human Rights Compliance: • Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures. Investigations and Case Management: • Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status. Boards and Commission Support: • Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities. Education, Training, and Policy Development: • Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide. Partnerships and Community Engagement: • Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required. MINIMUM REQUIREMENTS: • Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR; • An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements • Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills PREFERRED QUALIFICATIONS: • Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law Special Requirements: • Reliable means of transportation SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov. To apply, visit https://apptrkr.com/6859736. jeid-4f1220d727670f4283c3b831a368409c
Full Time
HUMAN RIGHTS SPECIALIST City of Worcester Title HUMAN RIGHTS SPECIALIST Department/Division Diversity and Inclusion Apply Start Date 01/09/2026 Apply End Date 2/15/2026 Type Full Time Hours 40 Per Week Wage $69,898 - $91,542 Annually Description HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions. The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination. The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services. Bilingual applicants are encouraged to apply. ESSENTIAL ELEMENTS: Civil and Human Rights Compliance: • Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures. Investigations and Case Management: • Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status. Boards and Commission Support: • Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities. Education, Training, and Policy Development: • Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide. Partnerships and Community Engagement: • Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required. MINIMUM REQUIREMENTS: • Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR; • An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements • Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills PREFERRED QUALIFICATIONS: • Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law Special Requirements: • Reliable means of transportation SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov. To apply, visit https://apptrkr.com/6859736. jeid-4f1220d727670f4283c3b831a368409c
University of California, Berkeley
Sales Manager (7556U), Lawrence Hall of Science - 81581
University of California, Berkeley Berkeley, CA, USA
Sales Manager (7556U), Lawrence Hall of Science - 81581 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/. At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for https://www.youtube.com/watch?v=KEjdp4CRjgg&t=3s (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can http://grow.berkeley.edu/ at UC Berkeley. Departmental Overview The Lawrence Hall of Science is UC Berkeley's public science center, serving more than 150,000 visitors each year to programs and events onsite, 100,000 students and children in local schools and community settings. Our programs, products, and research impact youth, communities, educators, leaders and partners locally, nationally and globally. Our mission is to inspire and engage through science discovery and learning in ways that advance access and opportunity. We do this by working with audiences that include learners, who experience our programs and products; educators, who work both in and out of school settings; and partners, who conduct research, build capacity for learning, and transform education systems. Research underlies everything we do, and we design all of our programs and products to have high impact beyond the walls of The Lawrence. Since we were founded in 1968, The Lawrence has been at the forefront of science, technology, engineering, and math (STEM) learning. The Lawrence is unique among science centers as it is a Learning Lab. We design, develop and study a wide array of science, technology, engineering and mathematics learning programs and products for youth, families and adults from diverse backgrounds in our specialized facilities and through our community partnerships. Our spaces and partnerships offer unique opportunities for public engagement and learning. Position Summary Uses skills as a seasoned, experienced sales professional to lead a full range of sales and outreach activities for The Lawrence Hall of Science and its educational programs. Develops and implements strategic promotional efforts, outreach plans, and enrollment strategies to increase participation in museum visits, mobile science education programs, summer camps, teen research programs, and free access initiatives. Works closely with marketing, education, and operations teams to ensure aligned messaging and seamless customer experiences. Has a full understanding of best practices in educational sales, CRM management, and community engagement; applies judgment to resolve a wide range of operational and strategic challenges while advancing the museum's mission and access goals. Application Review Date The First Review Date for this job is: 10/15/2025. Responsibilities Program Sales & Outreach: • Promote and sell The Lawrence Hall of Science and its educational programs to school administrators, teachers, community organizations, and families. • Develop and maintain an annual sales plan to meet participation and revenue goals across all program areas: museum visits and add-ons, mobile science programs, summer camps, teen research programs, and more. • Identify and pursue new leads through cold outreach, existing contacts, event attendance, and referrals. • Cultivate long-term relationships with school districts, educational partners, and parent communities. • Support the growth of museum visitation by promoting and managing free admission programs and access partnerships, with a focus on increasing participation among underrepresented groups. Pipeline & Booking Management: • Manage the full sales lifecycle, from lead generation through booking and follow-up. • Track all sales activities in the CRM system, ensuring accurate and up-to-date records. • Monitor program capacities and coordinate with internal teams to ensure availability aligns with sales efforts. • Maintain high levels of customer service throughout the inquiry and booking process. Marketing & Communication Collaboration • Partner closely with the Marketing team to align messaging, campaign timelines, and audience targeting strategies. • Provide input on marketing content to ensure it reflects customer needs, program features, and messaging • Coordinate input from product owners in alignment with seasons and annual planning cycles (e.g., school year calendars, summer camp enrollment windows). • Share customer insights and feedback with Marketing to inform materials such as brochures, email campaigns, digital ads, and social media content. • Support the development of outreach campaigns by identifying priority segments and suggesting effective communication channels. • Help evaluate the effectiveness of campaigns by reporting on lead conversion rates and customer response trends. Evaluation and Strategy: • Analyze participation and sales data to identify trends and opportunities. • Set measurable sales and outreach goals; identify and monitor key performance indicators (KPIs); and provide regular, transparent reporting to internal stakeholders to inform decision-making and track progress. • Contribute insights to improve program offerings based on customer feedback and market demand. Other duties as assigned by a supervisor. Required Qualifications • Minimum 3 years of professional experience in sales, outreach, customer engagement, or a related field, with demonstrated success in building relationships and supporting participation or revenue goals. • Demonstrated success in developing and executing sales strategies that increase participation and revenue across multiple audiences. • Proven ability to cultivate and maintain relationships with variety of stakeholders, including educators, district administrators, community organizations, and families. • Skilled at managing multiple, concurrent sales pipelines and timelines, ensuring accuracy in CRM systems while meeting performance benchmarks. • Strong collaboration skills with demonstrated experience working cross-functionally with marketing, product, and operations teams to align outreach strategies and customer messaging. • Excellent written and oral communication skills, with the ability to create persuasive outreach materials, lead presentations, and respond effectively to educator and parent inquiries. • Demonstrated capacity to collect and analyze data related to participation, revenue, and customer engagement in order to evaluate program effectiveness and inform future strategy. • Strong organizational and administrative skills with keen attention to detail, thriving in a mission-driven environment that values thoughtful planning, collaboration, and high-quality customer service. • Proven track record of accountability, consistently meeting goals and deadlines while maintaining professionalism, responsiveness, and integrity in all client interactions. • Willingness to work occasional evenings or weekends to support outreach events or family engagement programs. • Bachelor's degree in education, business, communications, or related area and/or equivalent experience/training. Preferred Qualifications • Candidates with experience in science centers, youth-serving organizations, summer camps, afterschool programs, or educational travel/tourism are strongly encouraged to apply. • Minimum 5 years of professional experience in sales or outreach, including senior-level responsibilities in customer engagement, revenue generation, and relationship cultivation. • Experience with Tessitura, Salesforce, or other CRM/database tools used for tracking customer engagement and program enrollment. • Bilingual candidates (especially in Spanish) are encouraged to apply. Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlwebsite. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that the University reasonably expects to pay for this position is $74,700.00 - $89,250.00. • • This is an exempt monthly-paid position. How to Apply • To apply, please submit your resume and cover letter. Other Information • This is not a visa opportunity. Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter. SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: https://policy.ucop.edu/doc/4000385/SVSH https://policy.ucop.edu/doc/1001004/Anti-Discrimination https://policy.ucop.edu/doc/4000701/AbusiveConduct Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. To apply, visit https://apptrkr.com/6632941
Full Time
Sales Manager (7556U), Lawrence Hall of Science - 81581 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/. At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for https://www.youtube.com/watch?v=KEjdp4CRjgg&t=3s (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can http://grow.berkeley.edu/ at UC Berkeley. Departmental Overview The Lawrence Hall of Science is UC Berkeley's public science center, serving more than 150,000 visitors each year to programs and events onsite, 100,000 students and children in local schools and community settings. Our programs, products, and research impact youth, communities, educators, leaders and partners locally, nationally and globally. Our mission is to inspire and engage through science discovery and learning in ways that advance access and opportunity. We do this by working with audiences that include learners, who experience our programs and products; educators, who work both in and out of school settings; and partners, who conduct research, build capacity for learning, and transform education systems. Research underlies everything we do, and we design all of our programs and products to have high impact beyond the walls of The Lawrence. Since we were founded in 1968, The Lawrence has been at the forefront of science, technology, engineering, and math (STEM) learning. The Lawrence is unique among science centers as it is a Learning Lab. We design, develop and study a wide array of science, technology, engineering and mathematics learning programs and products for youth, families and adults from diverse backgrounds in our specialized facilities and through our community partnerships. Our spaces and partnerships offer unique opportunities for public engagement and learning. Position Summary Uses skills as a seasoned, experienced sales professional to lead a full range of sales and outreach activities for The Lawrence Hall of Science and its educational programs. Develops and implements strategic promotional efforts, outreach plans, and enrollment strategies to increase participation in museum visits, mobile science education programs, summer camps, teen research programs, and free access initiatives. Works closely with marketing, education, and operations teams to ensure aligned messaging and seamless customer experiences. Has a full understanding of best practices in educational sales, CRM management, and community engagement; applies judgment to resolve a wide range of operational and strategic challenges while advancing the museum's mission and access goals. Application Review Date The First Review Date for this job is: 10/15/2025. Responsibilities Program Sales & Outreach: • Promote and sell The Lawrence Hall of Science and its educational programs to school administrators, teachers, community organizations, and families. • Develop and maintain an annual sales plan to meet participation and revenue goals across all program areas: museum visits and add-ons, mobile science programs, summer camps, teen research programs, and more. • Identify and pursue new leads through cold outreach, existing contacts, event attendance, and referrals. • Cultivate long-term relationships with school districts, educational partners, and parent communities. • Support the growth of museum visitation by promoting and managing free admission programs and access partnerships, with a focus on increasing participation among underrepresented groups. Pipeline & Booking Management: • Manage the full sales lifecycle, from lead generation through booking and follow-up. • Track all sales activities in the CRM system, ensuring accurate and up-to-date records. • Monitor program capacities and coordinate with internal teams to ensure availability aligns with sales efforts. • Maintain high levels of customer service throughout the inquiry and booking process. Marketing & Communication Collaboration • Partner closely with the Marketing team to align messaging, campaign timelines, and audience targeting strategies. • Provide input on marketing content to ensure it reflects customer needs, program features, and messaging • Coordinate input from product owners in alignment with seasons and annual planning cycles (e.g., school year calendars, summer camp enrollment windows). • Share customer insights and feedback with Marketing to inform materials such as brochures, email campaigns, digital ads, and social media content. • Support the development of outreach campaigns by identifying priority segments and suggesting effective communication channels. • Help evaluate the effectiveness of campaigns by reporting on lead conversion rates and customer response trends. Evaluation and Strategy: • Analyze participation and sales data to identify trends and opportunities. • Set measurable sales and outreach goals; identify and monitor key performance indicators (KPIs); and provide regular, transparent reporting to internal stakeholders to inform decision-making and track progress. • Contribute insights to improve program offerings based on customer feedback and market demand. Other duties as assigned by a supervisor. Required Qualifications • Minimum 3 years of professional experience in sales, outreach, customer engagement, or a related field, with demonstrated success in building relationships and supporting participation or revenue goals. • Demonstrated success in developing and executing sales strategies that increase participation and revenue across multiple audiences. • Proven ability to cultivate and maintain relationships with variety of stakeholders, including educators, district administrators, community organizations, and families. • Skilled at managing multiple, concurrent sales pipelines and timelines, ensuring accuracy in CRM systems while meeting performance benchmarks. • Strong collaboration skills with demonstrated experience working cross-functionally with marketing, product, and operations teams to align outreach strategies and customer messaging. • Excellent written and oral communication skills, with the ability to create persuasive outreach materials, lead presentations, and respond effectively to educator and parent inquiries. • Demonstrated capacity to collect and analyze data related to participation, revenue, and customer engagement in order to evaluate program effectiveness and inform future strategy. • Strong organizational and administrative skills with keen attention to detail, thriving in a mission-driven environment that values thoughtful planning, collaboration, and high-quality customer service. • Proven track record of accountability, consistently meeting goals and deadlines while maintaining professionalism, responsiveness, and integrity in all client interactions. • Willingness to work occasional evenings or weekends to support outreach events or family engagement programs. • Bachelor's degree in education, business, communications, or related area and/or equivalent experience/training. Preferred Qualifications • Candidates with experience in science centers, youth-serving organizations, summer camps, afterschool programs, or educational travel/tourism are strongly encouraged to apply. • Minimum 5 years of professional experience in sales or outreach, including senior-level responsibilities in customer engagement, revenue generation, and relationship cultivation. • Experience with Tessitura, Salesforce, or other CRM/database tools used for tracking customer engagement and program enrollment. • Bilingual candidates (especially in Spanish) are encouraged to apply. Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlwebsite. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that the University reasonably expects to pay for this position is $74,700.00 - $89,250.00. • • This is an exempt monthly-paid position. How to Apply • To apply, please submit your resume and cover letter. Other Information • This is not a visa opportunity. Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter. SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: https://policy.ucop.edu/doc/4000385/SVSH https://policy.ucop.edu/doc/1001004/Anti-Discrimination https://policy.ucop.edu/doc/4000701/AbusiveConduct Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. To apply, visit https://apptrkr.com/6632941
City of Worcester
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester Worcester, MA, USA
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR City of Worcester Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR Department/Division Diversity and Inclusion Apply Start Date 09/19/2025 Apply End Date 10/22/2025 Type Full Time Hours 40 Per Week Wage $69,898 - $91,542 annually Description HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions. The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination. The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services. Bilingual applicants are encouraged to apply. ESSENTIAL ELEMENTS: Human Rights and Accessibility Compliance: • Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures. Investigations and Case Management: • Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status. Boards and Commission Support: • Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities. Education, Training, and Policy Development: • Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide. Partnerships and Community Engagement: • Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: • Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required. MINIMUM REQUIREMENTS: • Bachelor's degree in human rights, social justice or a related field OR; An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements • Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills PREFERRED QUALIFICATIONS: • Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law Special Requirements: • Reliable means of transportation SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov. To apply, visit https://apptrkr.com/6587221.
Full Time
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR City of Worcester Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR Department/Division Diversity and Inclusion Apply Start Date 09/19/2025 Apply End Date 10/22/2025 Type Full Time Hours 40 Per Week Wage $69,898 - $91,542 annually Description HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions. The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination. The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services. Bilingual applicants are encouraged to apply. ESSENTIAL ELEMENTS: Human Rights and Accessibility Compliance: • Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures. Investigations and Case Management: • Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status. Boards and Commission Support: • Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities. Education, Training, and Policy Development: • Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide. Partnerships and Community Engagement: • Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: • Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required. MINIMUM REQUIREMENTS: • Bachelor's degree in human rights, social justice or a related field OR; An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements • Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills PREFERRED QUALIFICATIONS: • Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law Special Requirements: • Reliable means of transportation SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov. To apply, visit https://apptrkr.com/6587221.

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