Sales Representative - Bay Area

  • California Academy of Sciences
  • 55 Music Concourse Drive
  • 531 views
Full Time Customer Service Nonprofit Sales Travel

Job Description

POSITION SUMMARY: 
The Sales Representative is responsible for selling and marketing Academy products in assigned markets. Key responsibilities include direct sales to new and existing accounts, developing promotions to increase sales and cross-selling all Academy products to meet or exceed revenue goals. This position reports to the Associate Director of Travel Industry Sales.

The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to explore, explain, and sustain life. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.

ESSENTIAL DUTIES AND FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

  • Establish and maintain relationships with client accounts in assigned territory including but not limited to hotel sales personnel, concierges, local tour operators and tourism companies, group organizers, and corporate clients.
  • Meet or exceed established goals including revenue, per cap and attendance in assigned business channels, predominantly in the Bay Area market.
  • Actively prospecting and developing new business: Including cold calls, weekly outside sales calls, attending trade-shows, networking, site visits, and industry events. Prospect, develop and manage new and existing groups for the Senior Dining Program.
  • Ensure timely follow-up with clients.
  • Develop strong connections with customers, partners, and stakeholders regarding industry trends and understand trends and issues that will impact the market. All while managing the sales process from initial contact, contracting, close, and maintaining relationships with clients.
  • Prepare, implement and execute annual sales plan and oversee revenue and expense budgets for assigned markets.
  • Develop and execute promotions and client communication strategies, including newsletters and eMarketing campaigns to optimize revenue for all ticketed products.
  • Maintain current and accurate all client information and record all sales activity in SalesForce for all accounts.
  • Prepare, weekly, monthly, quarterly and annual reports as assigned.
  • Collaborate with the Academy departments to facilitate the needs of the clients and overall business within the sales area.
  • Follow all Academy safety regulations. Other duties as assigned.

MINIMUM QUALIFICATIONS:
The qualifications listed below are representative of the knowledge, skill, and/or ability required or preferred. 

EDUCATION and/or EXPERIENCE:
A qualified candidate will have a combination of the following experience and/or equivalent education:

  • Critical to possess experience directly related to the travel & tourism industry.
  • Minimum 4 years of direct sales experience working in the travel industry.
  • Bay Area, domestic, and weekend travel required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Proven track record to achieve revenue goals for a cultural facility, hotel, museum, or associated venue within a travel industry sales area of responsibility.
  • Strong communication skills across multiple disciplines, cultures, and geographies; demonstrate communication skills including written, verbal, presentation.
  • Proficient in Customer Relationship Management and ticketing systems, knowledge of Salesforce and Tessitura a plus. Skilled in MS Office and Google Drive, particularly Excel and PowerPoint.
  • Must be flexible with working evenings and weekends, as appropriate for the business.
  • Must have valid US driver’s license and ability to drive to tradeshows, sales calls, meetings, and events.
  • Ability to interact with a high degree of professionalism at all levels with business partners.
  • Naturally self-disciplined, tenacious, practical and results orientated.
  • Able to maintain strict confidentiality of all related Academy records.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups or individuals. Bilingual (spoken and/or written) in Spanish, Cantonese, Mandarin, or other non-English language preferred but not necessary.

PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, reach with hands and arms, and talk or hear. Must be able to lift 40 lbs. Must be able to perform repetitive motions 70% of the time.

APPLICATION INSTRUCTIONS:  
Please submit your cover letter and resume online at https://calacademy.snaphire.com Note that the recruitment timeline for positions vary and depend on many factors, so it is impossible to accurately predict when a position will close. We appreciate your patience during this process. No phone calls please.

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, place of birth, national origin or ancestry, physical, mental or medical disability, height or weight, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

The California Academy of Sciences is a non-smoking facility. There is also no smoking in Golden Gate Park.

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