This position is responsible for organizing and managing the day to day work for the Unix/Linux OS team, including, but not limited to monitoring work queues and assigning incidents and work requests; approving change requests; assigning resources to projects; managing OS patching process, schedule, communication to customer, and updating team website; primary (day time) business hours contact for the team; life cycle management/support renewals for Oracle and Dell Servers; managing and providing evidence for internal and external audits; Unix/Linux home directory creation; disabling Unix access where appropriate; and other activities to support the Unix/Linux analysts and ensure the team meets team and organization goals.
Knowledge of security policies and how cyber security impacts industry
General knowledge of information technologies and the ability to communicate with technical analysts and customers
Experience and knowledge utilizing IT incident and change management tools such as Remedy.
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
Ability to communicate and work with all levels of management, vendors, and other internal and external groups.
Ability to negotiate with and influence others – internally, as well as vendors
Ability to build relationships and work in a team atmosphere, as well as work independently, prioritizing major tasks by overall impact to the company
Ability to analyze information from multiple sources to determine best course of action
Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley and internal policies
Demonstrate Our Values: Safety First, Unquestionable trust, Superior Performance, and Total Commitment
MAJOR JOB RESPONSIBILITIES:
Ensure engineering, installation and maintenance of Unix/Linux server hardware, operating systems, and system software follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.
Ensure all Unix/Linux incidents and work requests are assigned, worked, and resolved within established SLAs.
Provide support to Unix/Linux admins, customers, and other areas both within and outside of IT.
Ensure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.
Work IS Work Request Incidents for server retirements by creating the APART request, assigning or completing the retirement, closing the Remedy Incident.
Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members to answer questions.
Communicate progress, problems, and best practices to management, team leads, and team members.
Create local home directories on Linux servers for specific application users
Work space issue incidents, by checking to see if it’s cleared and if not diagnosing to resolve or assign to team member.
Bachelor’s Degree in computer science or MIS preferred; ten (10+) years of relevant and broad technical experience/background is an acceptable substitute.
Prior experience as a designated liaison or team leader for a technical operational team is preferred.
Our LARGE COMPANY CONFIDENTIAL CLIENT is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.