IT Service Management Analyst (Unix/Linux)

  • MPN Diversity Recruiters
  • Atlanta, GA
Full Time Business Development Information Technology Management Science

Job Description


This position is responsible for organizing and managing the day to day work for the Unix/Linux OS team, including, but not limited to monitoring work queues and assigning incidents and work requests; approving change requests; assigning resources to projects; managing OS patching process, schedule, communication to customer, and updating team website; primary (day time) business hours contact for the team; life cycle management/support renewals for Oracle and Dell Servers; managing and providing evidence for internal and external audits; Unix/Linux home directory creation; disabling Unix access where appropriate; and other activities to support the Unix/Linux analysts and ensure the team meets team and organization goals.   


  • Knowledge of security policies and how cyber security impacts industry

  • General knowledge of information technologies and the ability to communicate with technical analysts and customers

  • Experience and knowledge utilizing IT incident and change management tools such as Remedy.

  • Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

  • Must be highly organized to succeed in this position
  • Must have the ability to pay extreme attention to detail
  • High level of demonstrated self-initiative and self-learner
  • Ability to communicate and work with all levels of management, vendors, and other internal and external groups.

  • Ability to negotiate with and influence others – internally, as well as vendors

  • Ability to build relationships and work in a team atmosphere, as well as work independently, prioritizing major tasks by overall impact to the company

  • Ability to analyze information from multiple sources to determine best course of action

  • Ability to provide and accept feedback
  • Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley and internal policies

  • Professional oral and written communication skills
  • Ability to understand how activities impact functional budget
  • Demonstrate Our Values: Safety First, Unquestionable trust, Superior Performance, and Total Commitment


  • Ensure engineering, installation and maintenance of Unix/Linux server hardware, operating systems, and system software follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.

  • Ensure all Unix/Linux incidents and work requests are assigned, worked, and resolved within established SLAs.

  • Ensure all Unix/Linux change requests meet documented criteria.
  • Provide support to Unix/Linux admins, customers, and other areas both within and outside of IT.

  • Provide life-cycle management for servers and system software.
  • Ensure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.

  • Work IS Work Request Incidents for server retirements by creating the APART request, assigning or completing the retirement, closing the Remedy Incident.

  • Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members to answer questions.

  • Participate in departmental initiatives. 
  • Communicate progress, problems, and best practices to management, team leads, and team members.

  • Process Unix/Linux User Group Requests
  • Create local home directories on Linux servers for specific application users

  • Work space issue incidents, by checking to see if it’s cleared and if not diagnosing to resolve or assign to team member.


  • Bachelor’s Degree in computer science or MIS preferred; ten (10+) years of relevant and broad technical experience/background is an acceptable substitute.

  • Prior experience as a designated liaison or team leader for a technical operational team is preferred.

Our LARGE COMPANY CONFIDENTIAL CLIENT is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Education Requirements

Bachelor's Degree


$85K-$106K per year