IT Specialist (FOR), CG-2210-13 (Permanent)

  • Federal Deposit Insurance Corporation (FDIC)
  • Los Angeles, CA
  • 326 views
Full Time Communications Customer Service Government Information Technology Professional Services

Job Description

MAJOR DUTIES:

*        Serves as the designated Division of Information Technology (DIT)

Field Office Representative (FOR) for the Chief Information Officer

Organization (CIOO) to implement the Service Level Agreement (SLA) and to

coordinate interface with divisions in Field Offices on DIT IT services

including the implementation of major IT improvements, renovations, and

service implementations within FDIC.

*        Monitors the operation and functions of the local area networks

(LAN) within the Field Offices, and the integration with the Regional Office

networks and other telecommunications systems.

 

*        Supports and implements hardware, software and network configuration

of the client server environment of all systems and has functional and

operational responsibility for all IT equipment within the Field Office(s).

 

*        Prepares and coordinates operational specifications and procedures

for the implementation of systems at the Field Office which includes IT

improvements, renovations, and service implementations. Specifies the

hierarchical structure and systems configuration interface plans for

deployed systems.

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

To qualify at the CG-13 level:  Applicants must have 1 year of specialized experience equivalent to at least the grade 12 level in the federal service. Specialized experience is experience troubleshooting and resolving hardware and software issues related to Windows Operating System and MS Office Suite; remote access capabilities; repairing laptops, desktops, and printers; imaging of workstations; and networking consisting of configuring and troubleshooting workstations to connect to wired and wireless networks.

In addition to the minimum qualification requirements listed above, you must also have IT-related experience which demonstrates proficiency in each of the following competencies:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position.  For more information, click here.

Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.

Salary

$108,051 to $180,115 per year