AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion-based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.
The Hosting Programs and Operations Department is comprised of the Senior Director, Manager of Programs and Operations, two Senior Program Innovation Specialists, two Senior Hosting Programs Coordinators, two Hosting Operations Coordinators and Seasonal employees during peak seasons.
The Hosting Operations Coordinator conducts timely and accurate reviews of student and host family applications, ensuring completion and adherence to AFS-USA’s acceptance criteria, AFS International Standards, US Department of State Exchange Visitor regulations and CSIET Standards. In cases where additional information or changes to the applications are required, the Coordinator communicates with AFS international partners and AFS-USA staff to coordinate revisions, all the while maintaining accurate records and maintaining the organizational database. The Coordinator similarly reviews all host family applications on a rolling basis for student moves to other host families while on program to achieve the same level of adherence.
In addition, the Coordinator supports training for other staff and holds partial supervisory responsibilities for seasonal staff. The Coordinator also contributes to overall departmental goals, including supporting various hosting-related IT projects to refine hosting processes and improve customer service, hosting-related marketing projects and also collaborates with other departments on overall AFS goals and development. Evening, weekend and seasonally variable work hours should be expected. Some travel will be required to conferences, meetings or training events. Opportunities for scheduling time off during peak season (July – September) are limited.
The HOC is also responsible for managing student program extensions from semester to year program, manages the hosting paperwork inbox and responds to all voicemail/emails received by the department. Other duties and opportunities are as assigned.
Student Application Management
Host Family Application Management and Moves (2 Territories)
Management of Submitted Forms and Customer Service
Marketing Project Leadership
Database Management and Process Improvement
Training and Administration
Volunteer Registration (2 Territories)
The Hosting Operations Coordinator will work out of the AFS-USA office in New York, NY. The Hosting Department is open Monday through Friday from 9:00 a.m. to 8:00 p.m. A typical 8-hour work day falls within these hours, although a Hosting Operations Coordinator must be flexible to work outside these hours, including evening and weekend work. There will be times when hours will have to be altered with seasonal fluctuations in workload, goals, and deadlines. Depending on workload, number of hours in each day may vary. All hour alterations should be approved at least one week prior to actual date of change.
QUALIFICATIONS & SKILLS
It is the policy of AFS-USA to provide equal employment opportunity in all employment practices without regard to actual or perceived race, color, religion, creed, ethnicity, citizenship status, gender (sex), age, national origin, marital status, sexual orientation, unemployment status, disability, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, status as a victim of domestic violence, or any other unlawful basis. Our goal is to foster a diverse workforce which reflects a broad spectrum of society and maintain an organization free from unlawful discrimination towards any employee or applicant for employment. Full commitment to this policy is required to produce a work environment in which we can take pride.