Senior Manager, Product Management

Job summary:

In this role, the Senior Manager will be reporting into the Product strategy executive to help lead the product management office in software product management across NASCO’s portfolio of healthcare technology products.  The candidate will be accountable for planning and execution of a multi-portfolio set of processes and tools that support the product management discipline and life cycle while supporting portfolio strategist’s in executing on their respective product visions.  But doing so horizontally across all of our products and not silo’d on any one product.   Working closely with Product leadership, this leader will drive process management and improvements as well as identify core product disciplinary best practices, tools and methods across the portfolios.   The role includes the facilitation and support of a product management discipline and engagement model within and across the organization to ensure success of each product line using product management standards, processes and templates/tools necessary for effective communication, strategic planning and management of our products. The role also includes strong customer interactions and relationship building in support of strategic customer planning and product alignment, product governance interactions, and ability to support translation of strategies and objectives to product roadmaps and annual planning.  A key measure of success for the candidate will be his/her ability to proactively recognize, drive and coordinate common themes and efficiencies across multiple products, create disciplined processes to manage those commonalities and to engage the product and delivery teams with recommendations to generate cost savings, shared plan investments ideas and ultimately identify these opportunities before the customer does.  This role is inherently cross-functional working closely with sales, marketing, product management, delivery, operations, finance, account executives and executive teams to position products to bring compelling features to market and grow business opportunities.  The Senior Manager will provide updates, status, and presentations to a variety of audiences including Leadership and Executive Leadership within NASCO and customers.  A successful candidate will be highly product management and marketing savvy, analytical, able to work extremely effectively in a matrix organization, strong communicator, and adept at synthesizing a variety of inputs and capability needs into high quality, simple products themes and messages that build products that customers love.

Roles and Responsibilities: 

• Supports and facilitates a product management methodology (PDLC), translating customer/market needs into a compelling product vision and market-driven product solutions
• Oversees and leads product management office in support of each product portfolio and set of services inclusive of enabling processes, tools, templates, metrics and reporting
• Leads and oversees the processes that support strategic customer and NASCO planning alignment and ongoing feedback loops that enables dynamic roadmap planning, execution and reporting
• Works closely with sales, marketing, product management, delivery, operations, finance, AEs and executive teams to help position products to bring compelling features to market and grow business opportunities consistently across the portfolios
• Leads and manages market research projects as needed
• Provides updates, status, and presentations to a variety of audiences including Leadership and Executive Leadership within NASCO and customers. 
• Drives methods, tools and disciplines across product managers to create product definition supported by business requirements and user stories that can be used to create product specifications and architecture for each product and application
• Enable product-focused internal education
• Identifies and resolves product management issues proactively that may impair the team’s ability to meet strategic, financial, and technical goals
• Provides leadership and support of product related summits or focus groups and tracks linkage between those forums and product roadmaps
• Manages a team of resources and supports HR processes including merit consideration, recruiting, hiring, and selection activities. Responsible for collaborating on associate development plans, coaching associates, and identifying training requirements for direct reports, new hires, and departmental transfers
• Performs other duties as assigned by manager

Required Knowledge, Skills, Abilities and Experience:

• Minimum 5 years of experience in a product management role
• Minimum 8 years of technology industry experience
• 5 years of leadership experience, such as leading a team, a program or owning a product
• Minimum of 8 years of functional/applied experience in similar role
• Depth of understanding around key tools and organizational processes that enable successful product management discipline (ex. Business capability maps/models, etc.)
• Self-Starter with the ability to work independently, using good judgment, initiative and analytical abilities, to accomplish short and long-range projects
• Experience working with product management, marketing, and sales teams
• Proven ability to develop powerful and relevant collateral would this role have to do or work with Marcom
• Strategic thinker with ability to link strategy to tactics with execution 
• Excellent presentation skills.
• Strong interpersonal skills, including the ability to build productive relationships with customers and coworkers in order to achieve results
• Talent for communication and ability to communicate effectively to disparate personality and communication styles
• Ability to distill complex information into simple, digestible, and impactful messaging
• A can-do attitude to provide energy, drive and enthusiasm
• Proficient in Visio and the Microsoft Office Suite

Desired Knowledge, Skills, Abilities and Experience:

• HealthCare or Insurance industry experience
• Experience leading or supporting multi-organizational or multi-disciplinary governance models 
• Comfort and ability to work with and become knowledgeable on healthcare payer product lines

Required and Preferred Training, Education and Certification:

• Bachelors degree or equivalent work experience
• Product Management certification, preferred

NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer. Must have legal authority to work in the U.S.