Systems Analyst I / II
$5,516 - $7,533 Monthly
Application Deadline: April 10, 2019
The Monterey County, Information Technology Department (ITD) consists of five (5) operational Divisions: Administration; Applications; Service Delivery; Infrastructure; and Security. ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption. ITD's focus is on developing a sustainable, customer focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses, and visitors.
The ITD, Service Delivery Division currently seeks information technology professionals to work with clients, other departments, vendors, or IT personnel to evaluate, configure, install, monitor, troubleshoot, or maintain a variety of systems and peripherals. The ideal candidate will be able to deliver a high level of customer service while providing technical expertise, recommendations, resolutions, or technical support onsite, by phone, or by remote desktop.
Interacts with vendors, staff, and clients/customers to clarify and resolve application technical operational and management issues/needs; Consults with clients, other departments, departmental staff, vendors, and technical support personnel to determine customer needs, and determine best approach to address these needs and user requirements; Provides technical support and expertise to evaluate and resolve basic to difficult technical system problems (e.g. desktop related technical problems involving workstation operating systems, software applications, databases, file/folder access, network/internet access, and peripherals); Provides technical support for customers in the capacity of the Service Desk using Directory Services (Active Directory) and Remote Desktop connectivity; Documents work in the ITD ticketing system (i.e. ServiceNow) and creates Knowledge Base articles for reference.
The successful candidate will have a proven track record demonstrating the following knowledge, skills, and abilities:
Computer system configuration and configuration management concepts; Basic principles and techniques of data networks and their relationship to network operational components; Security methods for managing confidential data; Problem diagnosis and troubleshooting techniques to evaluate system failures and prescribe corrective action; Working knowledge of Active Directory Users and Computers to manage user and computer accounts.
Skill and Ability to:
Gather, organize, and evaluate complex data; Draw logical conclusions and make effective recommendations; Read, understand, interpret, and apply complex technical information and system event logs; Communicate effectively both orally and in writing; Follow oral and written instructions; Organize and prioritize work to meet established deadlines; Work effectively in a multi-discipline team, work independently under limited supervision, and exercise initiative within established procedural guidelines.
For more information regarding this opportunity and to Apply On-Line please go to our website: www.governmentjobs.com/careers/montereycounty/