Management Analyst III-Corrections Ombudsperson

  • Monterey County Sheriff's Department
  • 1414 Natividad Road, Salinas, CA, USA
Full Time Government

Job Description

Under direction of the Sheriff’s Captain, the Corrections Ombudsperson is responsible for providing services in the Monterey County Jail including the development, data collection, analysis and reporting as required for all inmate grievances and other issues within the county jail that have to do with the care and custody of inmates.  The primary responsibility will be overseeing the inmate grievance tracking and response system, answering requests from inmates, attorneys and families, coordinating responses to inmate, family, community or attorney complaints and coordinating the responses to claims and lawsuits when requested.  

The ideal candidate will have a proven track record of being accountable, demonstrate excellent communication and analytical skills. The ideal candidate will have the ability to develop and maintain close working relationships; possess strong oral and written communication skills; have good judgement, and deal tactfully with individuals.


Will demonstrate the following knowledge, skills and abilities:

Knowledge of: Principles and practices of management; Principles of mathematical and statistical analysis, preparation and presentation; Research techniques; Principles and practices of public and/or business administration; Report writing; Internal and external operations, functions and resources related to the assignment.

Skill and Ability to: Manage analytical and administrative support services; Analyze and interpret a wide variety of complex data and information; Conduct comprehensive and in-depth research; Identify issues, options and projected outcomes and make recommendations; Prepare and present written and oral reports; Interpret and apply codes, regulations, laws policies, procedures and guidelines; Coordinate a wide variety of activities; Work independently and in a timely fashion; Communicate effectively orally and in writing; Maintain cooperative relationships with co-workers, members of the public and others contacted through the course of work; respond in a positive manner to supervision and direction; and attend and perform duties on a regular, reliable and consistent basis.


  1. Analyzes, researches, gathers and interprets information on evidence based practices, inmate grievances and requests, legislation, and inmate programs.
  2. Evaluates and drafts recommendations regarding policies, procedures, organization, operations, and programs.
  3. Conducts confidential interviews with inmates, attorneys, staff and the public in response to allegations made regarding inmate care and services at the jail.


Conditions of employment include, but are not limited to:

Required Conditions of Employment: Successfully pass a thorough background/suitability process, which includes a polygraph examination or voice stress analysis; Work effectively and remain calm and organized while performing duties in a noisy, enclosed jail environment that requires interacting with potentially hostile and sarcastic individuals, exposure to health risks and smells associated with a jail environment, as well as exposure to anti-social inmate behavior; Walk to and from workstations, breakroom and restroom using walkways in sections of the Corrections Operations Bureau also used by escorted and unescorted inmates.

Visit the Monterey County website to view the complete job description:


Monterey County offers an excellent benefits package.  To view the “X“ Unit Benefit Summary please visit our website.  This information is not legally binding, nor does it serve as a contract.  The benefits listed in the Monterey County Personnel Policies and Practices Resolution prevail over this listing.


Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary.  If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 755-3744. 

Application and Selection Procedures:

Apply On-Line at

Applications may also be obtained from and submitted to:

Monterey County Sheriff’s Office

Attn:  Human Resources

1414 Natividad Road

Salinas, CA  93906

Phone: (831) 755-3744 or (831) 755-3702          Fax: (831) 755-3828

The selection process is tentative and applicants will be notified if changes are made.

The competitive selection process includes submittal of required application materials. A complete application packet will include:

  • A completed County of Monterey employment application
  • Response to the supplemental questions

Applications received after December 30, 2018 or fail to provide all required materials will not be considered.  Resumes, cover letters, letters of interest and other correspondence will not be accepted as a substitute for required application materials.  All required application materials will be competitively evaluated.  Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.  To assess applicants’ possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination.                                                                 

Equal Opportunity

Monterey County is a drug free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If candidates require special arrangements to participate in the selection process, they should state their needs in writing when submitting the application package.                                                                                           LA-11/30/18


EXAM #18/14C31/11LA

  1. The required application materials include responses to the supplemental questions. Applicants who fail to provide all required materials by the given deadline will not be considered. Supplemental questions responses must be numbered and each question must be addressed separately. Resumes, cover letters, letters of interest and other correspondence will not be accepted as a substitute for the required application materials. Failure to respond or provide a complete response to the supplemental questions will eliminate you from further consideration.

            ________  I have read and understand the supplemental questions instructions.

  1. ___ Yes ___ No  Are you willing to work in a Corrections Facility that requires interacting with potentially hostile and sarcastic individuals, exposing you to health risks and smells associated with a jail environment, as well as exposure to anti-social inmate behavior?
  2. ___ Yes ___ No      Are you willing to complete a thorough background investigation, which includes a polygraph examination or voice stress analysis?
  3. Please describe, in a detailed written narrative, your training and/or experience that demonstrates your ability to develop, expand and/or implement programs or services. In your response, please include how you identified the need(s), the individuals or groups involved, and how the expanded or additional services provided were communicated.
  4. Describe how you would conduct an analysis of an existing program and develop a recommendation for future program needs. In your response, please include how you identified the need(s), and how you would evaluate the effectiveness of the program.


Business Analysis

Education Requirements



$6,302 - $8,607

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