Membership Manager

  • Grand Rapids Art Museum
  • Grand Rapids, MI, USA
Full Time Business Development Nonprofit Sales OTHER

Job Description

Department:  Advancement                                                  Job Status:  Full Time          

FLSA Status:  Non-Exempt                                                  Reports to:  Director of Advancement

Work Schedule: M-F, occasional evenings and weekends  Amount of Travel Required:  occasional

Positions Supervised:  Interns, Seasonal Support, Volunteers



Position Summary

The Membership Manager builds the Museum membership program, budget and strategy.  Maintains and manages accurate membership records.  Plans, coordinates, promotes and analyzes member events/activities. The Membership manager must display a strong understanding of philanthropy.  They will partner with key colleagues across the Museum to accomplish the Museum’s goal of growing and optimizing the membership program.


Essential Job Functions

  1. Evaluate, develop and build the membership strategic plan and work in coordination with the Director of Advancement, Director & CEO, and Finance to ensure the program follows the Museum strategic plan.


  1. Ensure that department goals are met and adheres to approved budgets.


  1. Develop and maintain annual budget for membership program.


  1. Plan, coordinate, and implement lively and engaging member activities with Special Events team - previews, trips, behind the scenes, and other activities designed to encourage growth in membership.


  1. Work with Communications team on membership marketing plan, including Member Preview invitations, general solicitation, promotions, and special event promotion.


  1. Write copy for member preview invitations, monthly membership emails, promotional materials, and membership related events on the website.


  1. Oversees membership customer service process including the processing of memberships in Altru and mail acknowledgement (membership card with tax receipt).


  1. Maintain membership information and documentation including Altru database, hard copy files, and correspondence.


  1. Manage monthly membership renewal communications (letter and emails).


  1. Provide monthly membership financial reports to the Finance office and monthly reports and dashboard information to Director of Advancement.


  1. Provide and present membership information for Board Meetings and Annual Report.


  1. Work with Visitor Services to ensure proper training on membership program, policies and procedures, and strategies to increase on-site sales.  Maintain visitor conversion rate reports.


  1. Plan and implement annual membership drive, direct mail, and email campaigns.


  1. Create and maintain membership mailing lists for member publications, invitations, etc.


  1. In coordination with Visitor Services, handle all membership requests, inquiries, or complaints on a timely basis.


  1. Train membership interns in database entry and membership processing. Oversee the activities and assignments of Membership interns and office volunteers.


  1. Other duties as assigned, including assistance with other Advancement projects and events when needed. 



Skills, Knowledge and Abilities

To perform the job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed are representative of the knowledge, skills and/or ability required.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


The individual will need to maintain confidentiality of all membership information. Enthusiastic and outgoing personality with high level of customer service and sales skills is expected. Must have excellent communication skills with the ability to interact and integrate with variety of people and develop positive relationships. Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members. This individual must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, Power Point) and database experience—Blackbaud Raiser’s Edge and Altru is beneficial. This individual should have experience working with mailing-houses, the bulk mail unit as well as printers, and graphic designers.


Bachelor’s Degree required, Master’s Degree preferred in nonprofit administration, psychology, marketing, communications or related field.  3-5 years related experience in areas of nonprofit, membership, development, sales or marketing.



Physical Job Requirements

While performing this job the employee will be required to sit (80%), stand, walk (20%).  Will be required to lift up to 20 pounds occasionally.  Will do close work with a computer monitor and repetitive hand movement.  Must be able to communicate verbally.


GRAM has a strong commitment to Diversity




Business Development, Fundraising

Education Requirements

Bachelor's Degree, Master's Degree