Administrative Specialist II-BU

Want to join an employer whose sole purpose is to improve the lives of Seattle-ites? Look no further than Seattle Parks and Recreation. With more than 6,400 acres of parks, 45 community centers, pools, and other facilities, and thousands of programs and courses, Seattle Parks and Recreation touches the lives of every resident of the city. To learn more about Seattle Parks and Recreation, visit our website, Facebook page, Twitter account or Parkways Blog.

Seattle Parks and Recreation is committed to utilizing our resources and programming to promote racial equity and social justice for Seattle and its citizens.

We're looking for someone who loves Seattle Parks and Recreation as much as we do, and can evangelize about how our parks, programs, services and facilities play an integral role in residents' quality of life. We need a bright, creative, curious and hardworking mind to support our Communications Unit.

This position supports the Communications Unit, a component of SPR's Superintendent's Office. The Communications Unit is responsible for external and internal communications for a large City of Seattle department including management of media relations, public website, blog, social media, publications, employee communications, Mayor's Office communications, communications support for the SPR Superintendent and more.

The successful candidate will coordinate the department's phone services (50% of the position's duties), serve as a back-up to our front desk reception and phone line, and support for the Communications Unit through writing, editing, responding to requests for information, supporting public events, and supporting staff with social media, blog, and website updates.

JOB RESPONSIBILITIES:

Regular duties include:

• Track and fulfill staff requests for new and existing landlines and cellphones
• Maximize resources by reassigning phones; document changes
• Help users troubleshoot devices; and update City-wide database and directory regularly
• Provides support for front desk receptionist, duties include; answer calls and handle basic information inquires
• Research facts and information requested by the public, media or staff.
• Assist with updates to our web and social media platforms (website management training will be offered).
• Support our team in writing, posting, and editing blog posts for our Parkways Blog.
• Write posts and post pictures to our Facebook pages and Twitter feed.
• Cultivate relationships with staff that assist you in developing stories for our blog and social media outlets.
• Support our team in writing, editing and posting content to our blog, newsletter, website and social media channels.
• Continually seek ways to improve customer service to both internal and external customers.
• Assist Communications Manager and Strategic Communications Advisor with communications-related issues and assignments.
• Assist Communications Manager and Strategic Communications Advisor with events and appearances involving the Mayor or Superintendent and other public events.
• Other communications-related duties and tasks as assigned

 You have:

• Strong organization skills.
• Highly developed research skills. You know where to look for answers and what to ask.
• The ability to work independently and as a part of a team.
• A familiarity and comfort with web-based communication tools, social media, and analytics.
• A commitment to race and social justice.
• A willingness to do whatever it takes to get the job done.
• A strong work ethic.
• The ability to multi-task.
• Pride in providing great customer service--both to the public and to internal staff.
• The ability to notice when little things can be improved. You make suggestions and float ideas about how to improve customer service and the user experience.

QUALIFICATIONS:

Required Qualifications:

Requires two years of clerical support experience (or a combination of education, training and/or experience which provides evidence of the ability to perform work of the class.) Demonstrated ability to maintain a high level of confidentiality

Desired Qualifications:

• Bachelor's degree in communications, journalism, public relations or related field, or 3 years of equivalent experience.
• Strong computer skills, in both digital and online communication tools.
• Detail oriented, with strong organizational, time-management and customer service skills.
• Intermediate-level skills in Microsoft Office products Word, Excel, PowerPoint and Outlook. 
• Excellent oral, written and interpersonal communications skills.
• Basic knowledge of Flickr, Twitter, Facebook, Instagram and WordPress and Google Analytics.
• Basic graphic design skills

ADMINISTRATIVE SPECIALIST II-BU 
WBAPPLICATIONS MAY BE FILED ONLINE AT:
http://www.seattle.gov/jobs 

Job #2018-00917
Careers@seattle.gov

Who May Apply: This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ people, people with disabilities, veterans and those with diverse life experiences.

Accommodations for people with disabilities are provided on request.

The City is a Drug Free Workplace.