Associate Intern - Summer IT Help Desk Internship

  • NCCI Holdings
Intern Entry Level Information Technology Internet

Job Description

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. Learn about how you can contribute to our company’s success in the following position:

The intern will work on tasks similar to those of the Help Desk Analyst. They are exposed to the various areas in IT such as application development, enterprise information security, and infrastructure (server administration, database administration, desktop services, networking, telecom). This work is usually done with a senior Help Desk Analyst providing guidance. Interns are expected to follow instructions, but also to question why we do things the way that we do. 

This is a paid Summer Internship from May through August of 2018

Job Purpose:

The IT Intern for the Help Desk will provide first level support to internal users of NCCI computer systems and related equipment/services by answering incoming phone calls, diagnosing the request, providing immediate solutions and assigning problems/service requests to the appropriate support personnel. This position provides feedback and system status updates to users and logs all requests into the problem tracking system. Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction.

Required Education, Experience & Skills: 

  • HS diploma or GED is required.
  • Current enrollment in an undergraduate program in MIS or other computer-related field.
  • Knowledge of desktop computers/laptops and mobile devices (Outlook, Microsoft Office 365, Windows Operating System – Windows 10 and Windows 7).
  • Ability to work a 40-hour work week.  Hours are: 8 am– 5 pm

At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment, guide our success.
We require a drug screen and background check. 

EEO/Smoke Free environment

Education Requirements

G.E.D., High School Diploma