Customer Accounts Specialist I

  • City of Portland
  • Portland, OR, United States
Full Time Government

Job Description

Customer Accounts Specialist I


$17.95 - $25.88 Hourly


1/29/2018 11:59 PM Pacific

The Customer Accounts Specialist I is a journey level position that provides highly specialized customer service and problem resolution to citizens and other customers, including answering customer inquiries and complaints by phone, mail, email and in-person regarding potentially sensitive actions such as service termination, liens, assessments, payments and account adjustments. Please note, this is NOT a receptionist or general customer service position. The current vacancy is in the Portland Water Bureau Call Center. This list may be used to fill future vacancies in the Water Bureau. The bureau is also looking for candidates who possess the ability to speak Spanish. This is NOT a requirement but is a desirable ability.

  1. Knowledge and experience with billing and billing systems as well as credit and collection methods, practices and techniques.
  2. Ability to establish and maintain effective interpersonal relationships with a diversity of coworkers and customers, some of whom English is not their primary language.
  3. Experience and ability to maintain confidentiality.
  4. Training and experience in interpreting regulations, rates, codes and procedures.
  5. Experience and skill in researching and assessing information to make appropriate recommendations for action.
  6. Training and experience in performing accurate math calculations.


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