Network and Systems Administrator
Hamilton College: Hamilton College Non-Faculty
Location
Clinton, NY
Open Date
Jan 22, 2024
Description
Hamilton College is recruiting for a Network & Systems Administrator to join our team of dedicated, experienced professionals. The Network Services team, under the division of Library and Information Technology Services, is responsible for the entirety of our campus network and data center infrastructure as well as central systems, which includes: wired and wireless network, our on-premise and cloud storage and compute environments, communication and enterprise collaboration systems, high-performance computing and associated infrastructure in support of these critical technologies. This dynamic and exciting role will provide exceptional service to our campus community, ensure operational excellence of our infrastructure, and in collaboration with a diverse group of others, contribute to the design and engineering of stable, secure, and scalable technology solutions.
A successful candidate should have three or more of the following:
• experience at a higher-education institution • demonstrable experience providing excellent customer service • experience with the infrastructure and applications supported by the team (see job description below for details), or a proven ability to gain expertise in related technologies. • competency, or a track-record of developing skills, in technologies referenced in a proven ability to develop deep expertise in specific technologies An equivalent combination of education and experience will be considered.
The Network & Systems Administrator works as a member of the Network Services team to ensure a stable, scalable and secure infrastructure for campus, which encompass:
• Campus Network: internet service, edge routing and security, core backbone & distribution, access layer switching, indoor/outdoor Wi-Fi service, underground distribution and structured cabling. • Data Center: virtual infrastructure for compute, storage & networking including associated management tools; applications, systems appliances and cloud services for backup, replication, orchestration and disaster recovery. • Servers: modern versions of both Microsoft Windows Server and Enterprise Linux, running in virtual, physical and appliance formats, including key technologies of each. • Enterprise collaboration & productivity applications for email, calendaring, chat, storage and document collaboration. • Communications: phone service, phone system, voicemail and associated support infrastructure. • Authentication Services: enterprise directories for authentication, authorization, auditing, single sign-on, and multi-factor authentication. • Cloud Services: compute, storage, enterprise services and remote connectivity to offsite providers. High-Performance Computing: specialized hardware, software and workflows for support of academic research computing needs. • Core network services: DNS, DHCP, IPAM, centralized logging, management systems and monitoring & alerting systems. • End-User Services: file servers, application virtualization & delivery.
Job Duties:
• Monitor and support all aspects of infrastructure operations. • Troubleshoot, resolve and document issues and faults with infrastructure systems and services supported by the team. • Install, manage, and upgrade server hardware and operating systems, software updates/upgrades and applications in a virtual and physical server environment. • Install, configure and manage various types of network equipment, including routers, firewalls, switches, wireless controllers and access points. • Administer applications and systems in support of core infrastructure • Develop and update internal and external documentation for the support and use of systems and services. • Share scheduled on-call responsibilities with other members of the team, including routine service requests, incidents and emergency (after-hours) response to critical issues impacting availability and security of key infrastructure. • Research, identify, evaluate and recommend new products and services to enhance, improve or optimize infrastructure operations. • Work with other members of the team and outside vendors/contractors to help plan, design and implement complex systems and solutions in support of the services we provide to campus. • Work closely with members of the team and our Director of Information Security and Privacy to ensure the integrity and security of all infrastructure and services. • Work collaboratively with members of other LITS teams and partners in other divisions across campus • Actively seek opportunities to remain up-to-date with trends and developments in infrastructure technologies. • Provide outstanding customer service in support of network and data center infrastructure to members of LITS, faculty, staff and students. • Support LITS in creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic excellence. • Assumes other duties as required or assigned. This is a full-time, exempt position with a salary range of $75,000 - $90,000.
Qualifications
A Bachelor’s degree in computer science, telecommunications, engineering, or information technology. In the absence of a Bachelor’s degree, a minimum of two years’ experience in a similar environment is required. Experience and ability to positively and inclusively interact with diverse student populations and campus groups.
Previous experience in a complex networking/systems environment is preferred.
Application Instructions
Please submit a cover letter, resume and contact information for three professional references. Consideration of candidates will begin immediately and continue until the positions are filled.
Apply at https://apptrkr.com/5148797
Full Time
Network and Systems Administrator
Hamilton College: Hamilton College Non-Faculty
Location
Clinton, NY
Open Date
Jan 22, 2024
Description
Hamilton College is recruiting for a Network & Systems Administrator to join our team of dedicated, experienced professionals. The Network Services team, under the division of Library and Information Technology Services, is responsible for the entirety of our campus network and data center infrastructure as well as central systems, which includes: wired and wireless network, our on-premise and cloud storage and compute environments, communication and enterprise collaboration systems, high-performance computing and associated infrastructure in support of these critical technologies. This dynamic and exciting role will provide exceptional service to our campus community, ensure operational excellence of our infrastructure, and in collaboration with a diverse group of others, contribute to the design and engineering of stable, secure, and scalable technology solutions.
A successful candidate should have three or more of the following:
• experience at a higher-education institution • demonstrable experience providing excellent customer service • experience with the infrastructure and applications supported by the team (see job description below for details), or a proven ability to gain expertise in related technologies. • competency, or a track-record of developing skills, in technologies referenced in a proven ability to develop deep expertise in specific technologies An equivalent combination of education and experience will be considered.
The Network & Systems Administrator works as a member of the Network Services team to ensure a stable, scalable and secure infrastructure for campus, which encompass:
• Campus Network: internet service, edge routing and security, core backbone & distribution, access layer switching, indoor/outdoor Wi-Fi service, underground distribution and structured cabling. • Data Center: virtual infrastructure for compute, storage & networking including associated management tools; applications, systems appliances and cloud services for backup, replication, orchestration and disaster recovery. • Servers: modern versions of both Microsoft Windows Server and Enterprise Linux, running in virtual, physical and appliance formats, including key technologies of each. • Enterprise collaboration & productivity applications for email, calendaring, chat, storage and document collaboration. • Communications: phone service, phone system, voicemail and associated support infrastructure. • Authentication Services: enterprise directories for authentication, authorization, auditing, single sign-on, and multi-factor authentication. • Cloud Services: compute, storage, enterprise services and remote connectivity to offsite providers. High-Performance Computing: specialized hardware, software and workflows for support of academic research computing needs. • Core network services: DNS, DHCP, IPAM, centralized logging, management systems and monitoring & alerting systems. • End-User Services: file servers, application virtualization & delivery.
Job Duties:
• Monitor and support all aspects of infrastructure operations. • Troubleshoot, resolve and document issues and faults with infrastructure systems and services supported by the team. • Install, manage, and upgrade server hardware and operating systems, software updates/upgrades and applications in a virtual and physical server environment. • Install, configure and manage various types of network equipment, including routers, firewalls, switches, wireless controllers and access points. • Administer applications and systems in support of core infrastructure • Develop and update internal and external documentation for the support and use of systems and services. • Share scheduled on-call responsibilities with other members of the team, including routine service requests, incidents and emergency (after-hours) response to critical issues impacting availability and security of key infrastructure. • Research, identify, evaluate and recommend new products and services to enhance, improve or optimize infrastructure operations. • Work with other members of the team and outside vendors/contractors to help plan, design and implement complex systems and solutions in support of the services we provide to campus. • Work closely with members of the team and our Director of Information Security and Privacy to ensure the integrity and security of all infrastructure and services. • Work collaboratively with members of other LITS teams and partners in other divisions across campus • Actively seek opportunities to remain up-to-date with trends and developments in infrastructure technologies. • Provide outstanding customer service in support of network and data center infrastructure to members of LITS, faculty, staff and students. • Support LITS in creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic excellence. • Assumes other duties as required or assigned. This is a full-time, exempt position with a salary range of $75,000 - $90,000.
Qualifications
A Bachelor’s degree in computer science, telecommunications, engineering, or information technology. In the absence of a Bachelor’s degree, a minimum of two years’ experience in a similar environment is required. Experience and ability to positively and inclusively interact with diverse student populations and campus groups.
Previous experience in a complex networking/systems environment is preferred.
Application Instructions
Please submit a cover letter, resume and contact information for three professional references. Consideration of candidates will begin immediately and continue until the positions are filled.
Apply at https://apptrkr.com/5148797
California State University, Sacramento
Sacramento, CA, USA
Network Security Analyst
Job No: 537610
Work Type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Network Security Analyst
Classification Title: Network Analyst - Career
Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9th mailto:@ 11:55pm PDT
Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary The Network Security Analyst is responsible for safeguarding university networks and systems from cyber threats. This may include monitoring network activity, identifying vulnerabilities, implementing security measures such as firewalls and encryption, conducting security assessments, investigating security breaches, and providing recommendations for enhancing network security. The Network Security Analyst reports to the Senior Director of Infrastructure & Operations and works as part of the Network Services team to design, operate, maintain, and optimize enterprise network services for the university. The duties of this position emphasize network design based on business needs and administration and support of data networks. This position works closely with other members of the support team to resolve service tickets regarding customer moves/adds/changes for data and voice network. The Network Security Analyst will meet deadlines set for assigned projects, provide effective customer service to campus users regarding network connectivity and participate in cross-functional teams to support university goals and objectives related to administration of the campus network. FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $6,500 per month - $8,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,912 per month - $12,124 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (Probationary)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Minimum Qualifications
To enter this classification, a basic foundation of knowledge and skills in technical, information network systems is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training and experience. Foundation knowledge and skills for the Network Analyst include a basic knowledge of telecommunications and transmission technologies, including network architecture, topologies, protocols, programming applications and interfaces appropriate to the defined work area and assignments. Based on specialized assignments, a position may also require background, and/or licensure if required, in computer operating systems, broadcast network functions, or telecommunication switching systems.
Required Qualifications Education & Experience: • Bachelor's degree from an accredited university or equivalent training and experience. • Demonstrated experience writing and maintaining documentation. Knowledge, Skills & Abilities: • Demonstrated ability to analyze, troubleshoot, configure, and manage IP networks including monitoring network traffic and usage, troubleshooting failures, and ensuring corrective actions are taken to optimize network performance; ability to maintain network security and the integrity of data carried on the networks and assist with implementation of business continuity and disaster recovery procedures. • Strong analytical, research, and problem-solving skills including root cause analysis. • Excellent listening, verbal, written, and interpersonal skills. • Demonstrated ability to provide exceptional customer service. • Ability to work after hours and on-call rotation • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• 3+ years of enterprise-level experience with Alcatel/Lucent, Cisco, or equivalent enterprise switches and routers. • 4+ years of enterprise-level experience with copper and fiber data network infrastructure and troubleshooting related connectivity and equipment used for testing fiber and copper infrastructure. • 4+ years of experience in telecommunications field work performing telecommunications service moves/adds/changes for network locally and in remote offices. • Experience managing enterprise systems with 5K+ users. • Knowledge and experience with Ethernet, VLANs, TCP/IP, and related routing protocols. • Experience managing networking needs for a multi-tenant data center. • Demonstrated proficiency in the configuration and troubleshooting of enterprise-level switches, routers, and wireless controllers. • Demonstrated knowledge of the OSI model network fundamentals as well as strong technical understanding of principles of Layer-2/Layer-3 network design and data communications. • Demonstrated knowledge of network protocols e.g. TCP/UDP, ICMP, SNMP, and ARP and routing protocols. • Strong understanding of Active Directory, Windows, and Linux server operating environments as they relate to network and application troubleshooting as well as understanding authentication, authorization, and encryption protocols and utilities. • Strong understanding of network security, application and security certificate management, and data encryption. • Ability to independently identify and implement critical maintenance fixes and to isolate and correct malfunctions, including routing problems in complex technical environments. Documents Needed to Apply
• Resume • Cover Letter
Failure to upload required documentation may result in disqualification.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: March 26, 2024 (10:30 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/5138889
Full Time
Network Security Analyst
Job No: 537610
Work Type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Network Security Analyst
Classification Title: Network Analyst - Career
Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9th mailto:@ 11:55pm PDT
Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary The Network Security Analyst is responsible for safeguarding university networks and systems from cyber threats. This may include monitoring network activity, identifying vulnerabilities, implementing security measures such as firewalls and encryption, conducting security assessments, investigating security breaches, and providing recommendations for enhancing network security. The Network Security Analyst reports to the Senior Director of Infrastructure & Operations and works as part of the Network Services team to design, operate, maintain, and optimize enterprise network services for the university. The duties of this position emphasize network design based on business needs and administration and support of data networks. This position works closely with other members of the support team to resolve service tickets regarding customer moves/adds/changes for data and voice network. The Network Security Analyst will meet deadlines set for assigned projects, provide effective customer service to campus users regarding network connectivity and participate in cross-functional teams to support university goals and objectives related to administration of the campus network. FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $6,500 per month - $8,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,912 per month - $12,124 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (Probationary)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Minimum Qualifications
To enter this classification, a basic foundation of knowledge and skills in technical, information network systems is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training and experience. Foundation knowledge and skills for the Network Analyst include a basic knowledge of telecommunications and transmission technologies, including network architecture, topologies, protocols, programming applications and interfaces appropriate to the defined work area and assignments. Based on specialized assignments, a position may also require background, and/or licensure if required, in computer operating systems, broadcast network functions, or telecommunication switching systems.
Required Qualifications Education & Experience: • Bachelor's degree from an accredited university or equivalent training and experience. • Demonstrated experience writing and maintaining documentation. Knowledge, Skills & Abilities: • Demonstrated ability to analyze, troubleshoot, configure, and manage IP networks including monitoring network traffic and usage, troubleshooting failures, and ensuring corrective actions are taken to optimize network performance; ability to maintain network security and the integrity of data carried on the networks and assist with implementation of business continuity and disaster recovery procedures. • Strong analytical, research, and problem-solving skills including root cause analysis. • Excellent listening, verbal, written, and interpersonal skills. • Demonstrated ability to provide exceptional customer service. • Ability to work after hours and on-call rotation • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• 3+ years of enterprise-level experience with Alcatel/Lucent, Cisco, or equivalent enterprise switches and routers. • 4+ years of enterprise-level experience with copper and fiber data network infrastructure and troubleshooting related connectivity and equipment used for testing fiber and copper infrastructure. • 4+ years of experience in telecommunications field work performing telecommunications service moves/adds/changes for network locally and in remote offices. • Experience managing enterprise systems with 5K+ users. • Knowledge and experience with Ethernet, VLANs, TCP/IP, and related routing protocols. • Experience managing networking needs for a multi-tenant data center. • Demonstrated proficiency in the configuration and troubleshooting of enterprise-level switches, routers, and wireless controllers. • Demonstrated knowledge of the OSI model network fundamentals as well as strong technical understanding of principles of Layer-2/Layer-3 network design and data communications. • Demonstrated knowledge of network protocols e.g. TCP/UDP, ICMP, SNMP, and ARP and routing protocols. • Strong understanding of Active Directory, Windows, and Linux server operating environments as they relate to network and application troubleshooting as well as understanding authentication, authorization, and encryption protocols and utilities. • Strong understanding of network security, application and security certificate management, and data encryption. • Ability to independently identify and implement critical maintenance fixes and to isolate and correct malfunctions, including routing problems in complex technical environments. Documents Needed to Apply
• Resume • Cover Letter
Failure to upload required documentation may result in disqualification.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: March 26, 2024 (10:30 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/5138889
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Three years’ experience in Human Resources, with one year being in a leadership position. Bachelor's degree in human resources management, or related field can substitute for experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must become certified by Florida Public Employee Labor Relations Association (FPELRA) within 12 months of hire (or as soon as possible based on availability of classes). Successful completion of a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible professional work planning and administering employee relations programs in the Alachua County Human Resources Office. An employee assigned to this classification assists in the policy development, direction, and coordination of personnel management programs encompassing employee and labor relations, including labor negotiations. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Analyzes collective bargaining agreements and develops interpretations of intent, spirit, and terms of the contract to advise and counsel management in the development and application of labor relations policies and practices. Leads Investigations into employee issues and assists departments with investigations as appropriate. Meets with management representatives and union stewards and officials to investigate and resolve grievances. Coordinates and participates in labor/management meetings; acts as facilitator to ensure orderly and productive meetings; works with labor and management representatives to implement recommendations from the committee. Prepares statistical reports of types and frequency of actions taken concerning grievances, arbitration, mediation, and related labor relations activities, to identify problem areas. Verifies adherence to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours and working conditions. Assists County bargaining team in labor contract negotiations and serves as a resource to management negotiators by providing information on provisions of current contract and significance of proposed changes. Furnishes reference documents and statistical data concerning labor legislation, labor market conditions, prevailing union and management practices, wage and salary surveys, and employee benefits programs for labor contract negotiations. Studies legislation, arbitration decisions, and collective bargaining contracts to assess public sector trends. Assists in the development of departmental operating policies and work rules as appropriate. Acts as a "First Chair" in the absence of the lead negotiator or when needed as determined by the HR Director. Arranges and schedules meetings between grieving employees and supervisory and managerial personnel to investigate and resolve complaints and grievances. Assists supervisors in writing and reviewing disciplinary actions. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of public sector personnel administration including collective bargaining. Knowledge of changing situations and pressures within County government to identify potential employee relations problems and opportunities. Skill in maintaining stability of performance under pressure and/or opposition. Skill in effectively expressing oral communications in individual and/or group situations. Ability to develop alternative courses of action and make decisions which are based on logical assumptions, and which reflect factual information. Ability to establish courses of action for self and/or others to accomplish a specific goal. Ability to perceive the impact and implications of employee relations decisions throughout the County structure. Ability to establish and maintain effective working relationships with other County departments and employees. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Three years’ experience in Human Resources, with one year being in a leadership position. Bachelor's degree in human resources management, or related field can substitute for experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must become certified by Florida Public Employee Labor Relations Association (FPELRA) within 12 months of hire (or as soon as possible based on availability of classes). Successful completion of a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible professional work planning and administering employee relations programs in the Alachua County Human Resources Office. An employee assigned to this classification assists in the policy development, direction, and coordination of personnel management programs encompassing employee and labor relations, including labor negotiations. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Analyzes collective bargaining agreements and develops interpretations of intent, spirit, and terms of the contract to advise and counsel management in the development and application of labor relations policies and practices. Leads Investigations into employee issues and assists departments with investigations as appropriate. Meets with management representatives and union stewards and officials to investigate and resolve grievances. Coordinates and participates in labor/management meetings; acts as facilitator to ensure orderly and productive meetings; works with labor and management representatives to implement recommendations from the committee. Prepares statistical reports of types and frequency of actions taken concerning grievances, arbitration, mediation, and related labor relations activities, to identify problem areas. Verifies adherence to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours and working conditions. Assists County bargaining team in labor contract negotiations and serves as a resource to management negotiators by providing information on provisions of current contract and significance of proposed changes. Furnishes reference documents and statistical data concerning labor legislation, labor market conditions, prevailing union and management practices, wage and salary surveys, and employee benefits programs for labor contract negotiations. Studies legislation, arbitration decisions, and collective bargaining contracts to assess public sector trends. Assists in the development of departmental operating policies and work rules as appropriate. Acts as a "First Chair" in the absence of the lead negotiator or when needed as determined by the HR Director. Arranges and schedules meetings between grieving employees and supervisory and managerial personnel to investigate and resolve complaints and grievances. Assists supervisors in writing and reviewing disciplinary actions. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of public sector personnel administration including collective bargaining. Knowledge of changing situations and pressures within County government to identify potential employee relations problems and opportunities. Skill in maintaining stability of performance under pressure and/or opposition. Skill in effectively expressing oral communications in individual and/or group situations. Ability to develop alternative courses of action and make decisions which are based on logical assumptions, and which reflect factual information. Ability to establish courses of action for self and/or others to accomplish a specific goal. Ability to perceive the impact and implications of employee relations decisions throughout the County structure. Ability to establish and maintain effective working relationships with other County departments and employees. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
California State University, Sacramento
Sacramento, CA, USA
Senior Director for Enterprise Systems & Data Services
Job No: 533542
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Senior Director of Enterprise Systems & Data Services
Classification Title: Administrator III
Posting Details
Priority Application Date: Sunday, December 10th mailto:@ 11:55pm PST (Posting will remain open until filled)
Position Summary
The Senior Director of Enterprise Systems & Data Services, reports to the AVP for Planning & Digital Transformation and serves as a member of the IRT leadership team. The incumbent actively participates in planning, projects, prioritization, and continuous improvement of IRT operations and customer service.
The Senior Director leads and manages the Enterprise Systems (PeopleSoft) team and helps develop and diffuse a culture that is attuned to mission critical activities, strategic goals, and providing excellent service and experiences to faculty, staff, and students. The incumbent will also serve as a project manager/key project resource for multiple, complex campus-wide projects and serves on multiple standing and project committees.
The Senior Director manages a high-performing team of analysts, developers, and modelers. The position is responsible for delivering a sustainable data warehouse and reporting platform to meet current and emerging campus data needs. The platform will meet both strategic and operational needs for data and reports for multiple divisions including Academic Affairs, Student Affairs, Advancement, and Budget and Finance. When possible, reports should be designed to meet campus-wide needs that span divisions. The platform currently includes Oracle, Cognos, Informatica, SPSS Modeler, and Tableau.
This position serves as an agent of IRT and creates partnerships between IRT and other divisions on campus, as well as shared governance groups. This position serves as a liaison and key contact for units such as Administration and Business Affairs, Human Resources, University Counsel, Public Safety, and UEI.
This position will serve as a key resource for IRT and the campus in terms of best practices in data governance such as data ownership, data access, data reporting, data definitions, data usage, data privacy, etc. This position will partner with other campus stakeholders to establish enterprise governance framework to control, protect, and enhance the value of data and information assets through their lifecycles.
The incumbent plays a leadership role in coordinating internal and external change management, in consultation with the IRT Communications & Marketing Analyst. The Senior Director also plays a leadership role in facilitating integrations between internal, external, and third-party applications.
The Senior Director works closely with IRT leadership to ensure effective collaboration, innovation, and communication throughout IRT. The position also plays a key role in making IRT operations as efficient and effective as possible. The position will help track software lifecycle management and help avoid duplication in features and functionality.
This position will access information assets containing protected data as defined in the CSU Data Classification Standard only if needed to accomplish an authorized task. Access must be based on the principles of need-to know and least privilege. This position will report any real or potential risk or threat to the security of campus devices, applications, or data to the Information Security Office.
FLSA: Exempt (Not eligible for overtime)
Hiring Range: $11,000 per month - $15,000 per month, commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: $6,250 per month - $20,063 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday through Friday, 8am to 5pm; other hours as required
Telecommuting Options
Hybrid work flexibility is available at up to 2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/516874/www.csus.edu/irt Required Qualifications EDUCATION/EXPERIENCE • Bachelor's degree in a relevant field such as management information systems, data analytics, computer science, social science, education, statistics, data science, etc. • Demonstrated experience in an IT (Information Technology) leadership role such as director including experience with recruitment, supervision, delegation, and performance management. • Demonstrated experience working in a leadership role guiding IT staff and end users in areas such as systems Analysis, ERP (Enterprise Resource Planning) systems, Reporting/Decision-Support Systems, and related systems. • Experience planning and implementing cloud architecture, programming, security, integrations, strategies for data governance/data analytics, maintenance, roadmaps, and other delivery of applications to address organizational needs and goals. • Demonstrated experience providing excellent service to diverse faculty, staff, and students, cultivating partnerships, and maintaining collegial relationships throughout the organization. • Demonstrated experience with leading change/effective change management, evaluation and continuous improvement of services and • Demonstrated experience with strategic planning, implementation and managing vendor relationships including contract negotiations and compliance requirements. • Demonstrated experience successfully managing, multiple complex projects, prioritizing based on strategic goals, and meeting deadlines. KNOWLEDGE, SKILLS, ABILITIES
• Demonstrated excellence in writing, speaking, and presentation skills. • Demonstrated ability to own, manage, and solve complex problems in a creative and timely manner. • Knowledge of ERP systems, Database systems, data governance, reporting tools, data warehouses, cloud-based services, integration platforms, programming languages and applications • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. CONDITIONS OF EMPLOYMENT
• Ability to pass background check
Preferred Qualifications
• Master's degree in a relevant field or discipline. • At least ten years of progressively complex experience leading enterpise or University-level IT services & systems. • Five years' experience in a director-level role leading a data warehouse or business intelligence team. • Demonstrated experience supporting enterprise reporting and developing reports and dashboards. • Demonstrated knowledge of laws and standards relevant to higher education and the position, such as HIPAA (Health Insurance Portability and Accountability), PCI (Payment Card Industry), GLBA, and FERPA (Family Educational Rights and Privacy Act) and applying that knowledge in the enterprise systems environment. • Demonstrated understanding of higher education organizational structures and mission; experience with shared governance and faculty engagement. • Demonstrated experience with software as a service and/or cloud hosting, software development platforms and using data for decision making • Demonstrated experience managing budgets, vendor relationships, and maintenance contracts. • Demonstrated experience leading and developing other leaders and staff in a collective bargaining environment. • Demonstrated experience with IT service management and project management software; Familiarity with agile project management concepts desired. • Knowledge of Section 508 accessibility, security best practices, universal design and human-centered design. • Familiarity with California State University Information Security Policy and Standards. Documents Needed to Apply* *Failure to upload the required documentation may lead to disqualification:
• Resume • Cover Letter • Diversity Statement
Diversity Statement:
You will be prompted to respond to the following Diversity Statement prompt as part of your application: Sacramento State values diversity and inclusion and has made a university-wide commitment to being an inclusive institution. Please provide a statement that outlines your work to achieve more equitable outcomes and close historic and predictable equity gaps in higher education. Please include personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and inclusion efforts.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California. CSU Telecommuting Program Sacramento State is participating in the CSU Telecommuting Program. The opt-in program is available for positions within the Management Personnel Plan (MPP), Non-Represented Employees, Academic Professionals of California (APC) union, or California State University Employees Union (CSUEU). All CSU employees, regardless of telecommuting status, must still comply with the CSU's Out of State Employment Policy. Eligibility Verification
Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: November 01, 2023 (9:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4757408
jeid-1fa5727355fd074e83ef84d427e41df1
Full Time
Senior Director for Enterprise Systems & Data Services
Job No: 533542
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Senior Director of Enterprise Systems & Data Services
Classification Title: Administrator III
Posting Details
Priority Application Date: Sunday, December 10th mailto:@ 11:55pm PST (Posting will remain open until filled)
Position Summary
The Senior Director of Enterprise Systems & Data Services, reports to the AVP for Planning & Digital Transformation and serves as a member of the IRT leadership team. The incumbent actively participates in planning, projects, prioritization, and continuous improvement of IRT operations and customer service.
The Senior Director leads and manages the Enterprise Systems (PeopleSoft) team and helps develop and diffuse a culture that is attuned to mission critical activities, strategic goals, and providing excellent service and experiences to faculty, staff, and students. The incumbent will also serve as a project manager/key project resource for multiple, complex campus-wide projects and serves on multiple standing and project committees.
The Senior Director manages a high-performing team of analysts, developers, and modelers. The position is responsible for delivering a sustainable data warehouse and reporting platform to meet current and emerging campus data needs. The platform will meet both strategic and operational needs for data and reports for multiple divisions including Academic Affairs, Student Affairs, Advancement, and Budget and Finance. When possible, reports should be designed to meet campus-wide needs that span divisions. The platform currently includes Oracle, Cognos, Informatica, SPSS Modeler, and Tableau.
This position serves as an agent of IRT and creates partnerships between IRT and other divisions on campus, as well as shared governance groups. This position serves as a liaison and key contact for units such as Administration and Business Affairs, Human Resources, University Counsel, Public Safety, and UEI.
This position will serve as a key resource for IRT and the campus in terms of best practices in data governance such as data ownership, data access, data reporting, data definitions, data usage, data privacy, etc. This position will partner with other campus stakeholders to establish enterprise governance framework to control, protect, and enhance the value of data and information assets through their lifecycles.
The incumbent plays a leadership role in coordinating internal and external change management, in consultation with the IRT Communications & Marketing Analyst. The Senior Director also plays a leadership role in facilitating integrations between internal, external, and third-party applications.
The Senior Director works closely with IRT leadership to ensure effective collaboration, innovation, and communication throughout IRT. The position also plays a key role in making IRT operations as efficient and effective as possible. The position will help track software lifecycle management and help avoid duplication in features and functionality.
This position will access information assets containing protected data as defined in the CSU Data Classification Standard only if needed to accomplish an authorized task. Access must be based on the principles of need-to know and least privilege. This position will report any real or potential risk or threat to the security of campus devices, applications, or data to the Information Security Office.
FLSA: Exempt (Not eligible for overtime)
Hiring Range: $11,000 per month - $15,000 per month, commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: $6,250 per month - $20,063 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday through Friday, 8am to 5pm; other hours as required
Telecommuting Options
Hybrid work flexibility is available at up to 2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/516874/www.csus.edu/irt Required Qualifications EDUCATION/EXPERIENCE • Bachelor's degree in a relevant field such as management information systems, data analytics, computer science, social science, education, statistics, data science, etc. • Demonstrated experience in an IT (Information Technology) leadership role such as director including experience with recruitment, supervision, delegation, and performance management. • Demonstrated experience working in a leadership role guiding IT staff and end users in areas such as systems Analysis, ERP (Enterprise Resource Planning) systems, Reporting/Decision-Support Systems, and related systems. • Experience planning and implementing cloud architecture, programming, security, integrations, strategies for data governance/data analytics, maintenance, roadmaps, and other delivery of applications to address organizational needs and goals. • Demonstrated experience providing excellent service to diverse faculty, staff, and students, cultivating partnerships, and maintaining collegial relationships throughout the organization. • Demonstrated experience with leading change/effective change management, evaluation and continuous improvement of services and • Demonstrated experience with strategic planning, implementation and managing vendor relationships including contract negotiations and compliance requirements. • Demonstrated experience successfully managing, multiple complex projects, prioritizing based on strategic goals, and meeting deadlines. KNOWLEDGE, SKILLS, ABILITIES
• Demonstrated excellence in writing, speaking, and presentation skills. • Demonstrated ability to own, manage, and solve complex problems in a creative and timely manner. • Knowledge of ERP systems, Database systems, data governance, reporting tools, data warehouses, cloud-based services, integration platforms, programming languages and applications • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. CONDITIONS OF EMPLOYMENT
• Ability to pass background check
Preferred Qualifications
• Master's degree in a relevant field or discipline. • At least ten years of progressively complex experience leading enterpise or University-level IT services & systems. • Five years' experience in a director-level role leading a data warehouse or business intelligence team. • Demonstrated experience supporting enterprise reporting and developing reports and dashboards. • Demonstrated knowledge of laws and standards relevant to higher education and the position, such as HIPAA (Health Insurance Portability and Accountability), PCI (Payment Card Industry), GLBA, and FERPA (Family Educational Rights and Privacy Act) and applying that knowledge in the enterprise systems environment. • Demonstrated understanding of higher education organizational structures and mission; experience with shared governance and faculty engagement. • Demonstrated experience with software as a service and/or cloud hosting, software development platforms and using data for decision making • Demonstrated experience managing budgets, vendor relationships, and maintenance contracts. • Demonstrated experience leading and developing other leaders and staff in a collective bargaining environment. • Demonstrated experience with IT service management and project management software; Familiarity with agile project management concepts desired. • Knowledge of Section 508 accessibility, security best practices, universal design and human-centered design. • Familiarity with California State University Information Security Policy and Standards. Documents Needed to Apply* *Failure to upload the required documentation may lead to disqualification:
• Resume • Cover Letter • Diversity Statement
Diversity Statement:
You will be prompted to respond to the following Diversity Statement prompt as part of your application: Sacramento State values diversity and inclusion and has made a university-wide commitment to being an inclusive institution. Please provide a statement that outlines your work to achieve more equitable outcomes and close historic and predictable equity gaps in higher education. Please include personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and inclusion efforts.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California. CSU Telecommuting Program Sacramento State is participating in the CSU Telecommuting Program. The opt-in program is available for positions within the Management Personnel Plan (MPP), Non-Represented Employees, Academic Professionals of California (APC) union, or California State University Employees Union (CSUEU). All CSU employees, regardless of telecommuting status, must still comply with the CSU's Out of State Employment Policy. Eligibility Verification
Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: November 01, 2023 (9:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4757408
jeid-1fa5727355fd074e83ef84d427e41df1
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Bachelor's degree in communications, public relations, or journalism, and three years of related experience working with the media, including writing press releases, organizing press conferences, and managing media relationships; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Pending BoCC Board Approval Position Summary This is highly responsible professional and supervisory work in the communications office serving Alachua County. An employee assigned to this classification is responsible for assisting in developing and implementing effective communication strategies to inform and engage the media, the public, and County staff, about county government initiatives, programs, and services. When the Communications Director is unavailable, the employee will act as the official spokesperson for the county as required, and plays a crucial role in maintaining transparency, building public trust, and managing the county's reputation. Work is performed under the general direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. The PIO represents the department in the absence of the Director. Assists in developing and implementing a comprehensive communication plan to effectively communicate county government activities to the public. Serves as one of two primary contacts for media inquiries, response to information requests, and coordinating interviews with county officials. Writes and edits County stories, press releases, social media, and website posts. Monitors media coverage and public sentiment about the county and provide regular reports and recommendations to the Communications Director. Helps organize and coordinate public events, press conferences, and other outreach activities to promote county initiatives and engage with the community. Develops relationships with key stakeholders, community organizations, and local leaders to enhance collaboration and communication. Prepares county officials for media interviews and public appearances by providing talking points. Assists in writing and editing Op-Eds and position papers. Acts as Communications second in command during a declared emergency. Assists in developing crisis communication strategies to address emergencies, natural disasters, or other critical incidents involving the county. Stays up to date with emerging communication trends, tools, and technologies, and recommend innovative approaches to enhance public outreach efforts. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of public administration, government operations, and the political landscape at the county level. Proficient skill in using digital communication tools, social media platforms, and content management systems. Strong organizational and project management skills, with the ability to handle multiple tasks and deadlines simultaneously. Ability to demonstrate high ethical standards and a commitment to transparency and accountability. Ability to remain calm and composed under pressure. Ability to communicate effectively both orally and in writing. Ability to effectively convey complex information to diverse audiences. Ability to build relationships with diverse stakeholders and strong interpersonal skills. Ability to supervise and lead others. Ability to handle multiple tasks and deadlines simultaneously. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to reach and be mobile. Specific vision abilities required to do this job include close vision, color vision, and the ability to adjust focus associated with the constant use of computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Bachelor's degree in communications, public relations, or journalism, and three years of related experience working with the media, including writing press releases, organizing press conferences, and managing media relationships; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Pending BoCC Board Approval Position Summary This is highly responsible professional and supervisory work in the communications office serving Alachua County. An employee assigned to this classification is responsible for assisting in developing and implementing effective communication strategies to inform and engage the media, the public, and County staff, about county government initiatives, programs, and services. When the Communications Director is unavailable, the employee will act as the official spokesperson for the county as required, and plays a crucial role in maintaining transparency, building public trust, and managing the county's reputation. Work is performed under the general direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. The PIO represents the department in the absence of the Director. Assists in developing and implementing a comprehensive communication plan to effectively communicate county government activities to the public. Serves as one of two primary contacts for media inquiries, response to information requests, and coordinating interviews with county officials. Writes and edits County stories, press releases, social media, and website posts. Monitors media coverage and public sentiment about the county and provide regular reports and recommendations to the Communications Director. Helps organize and coordinate public events, press conferences, and other outreach activities to promote county initiatives and engage with the community. Develops relationships with key stakeholders, community organizations, and local leaders to enhance collaboration and communication. Prepares county officials for media interviews and public appearances by providing talking points. Assists in writing and editing Op-Eds and position papers. Acts as Communications second in command during a declared emergency. Assists in developing crisis communication strategies to address emergencies, natural disasters, or other critical incidents involving the county. Stays up to date with emerging communication trends, tools, and technologies, and recommend innovative approaches to enhance public outreach efforts. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of public administration, government operations, and the political landscape at the county level. Proficient skill in using digital communication tools, social media platforms, and content management systems. Strong organizational and project management skills, with the ability to handle multiple tasks and deadlines simultaneously. Ability to demonstrate high ethical standards and a commitment to transparency and accountability. Ability to remain calm and composed under pressure. Ability to communicate effectively both orally and in writing. Ability to effectively convey complex information to diverse audiences. Ability to build relationships with diverse stakeholders and strong interpersonal skills. Ability to supervise and lead others. Ability to handle multiple tasks and deadlines simultaneously. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to reach and be mobile. Specific vision abilities required to do this job include close vision, color vision, and the ability to adjust focus associated with the constant use of computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
General Maint Repair Tech Sr (3:30pm - 12:00am) FS Maintenance Services 26060BR
Position Overview
Facilities Services supports KU's mission of learning, scholarship, and creative endeavor by operating and maintaining the University's physical plant and grounds. The incumbent is responsible for independently or leading a team to perform a wide variety of maintenance and emergency repair tasks to University buildings (physical structure, mechanical, electrical and plumbing systems), with the employee being involved in a regular program of inspection and repair at a journeyman level using more than one skilled trade. This position requires the operation of work issued vehicles.
If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. Newly announced tuition assistance program for Spring 2023 semester offers up to 12 credit hours per year for employees and dependents! Details available at: https://humanresources.ku.edu/tuition-assistance
Work schedule: Monday through Friday 3:30pm-12:00am
Job Description
50% - This is a lead position to assist in the troubleshooting, repair and preventative maintenance for various fire alarm, mechanical, electrical, 3 phase power, generator, plumbing and structural equipment. Performs lubrication, cleaning inspection, changes belts and filters in equipment. Performs repairs on heating ventilating and air conditioning units, reset fire alarm systems, electric motors, gear reducer, air compressors, various electrical and pneumatic control components.
40% - Responds to emergency calls involving loss of utilities or equipment failure. Resets breakers helps repair leaks in water or air lines. Repairs are performed as time and expertise permits. May assist Central Shop staff with more complex repairs. Assist in training and mentoring general maintenance staff.
5% - Other Related Work as Assigned: Maintains an adequate supply of tools, parts, and supplies for jobs. Responds to after-hours emergency calls as needed. Assists with other maintenance areas and in other work areas as assigned. Assists with snow removal and surface treatment.
5% - Performs other related work as assigned.
Position Requirements
• Reach, grasp, hold, lift and place moderately heavy loads and heavy loads occasionally (50 lbs) with or without accommodation. • Perform work above normal heights, in confined spaces and extreme temperatures (hot and cold) inside and outdoors. • Operate work issued vehicles for transporting staff and materials • Work occasional planned and unplanned overtime as needed including responding to after-hours emergencies as needed. • Report to work during declared periods of inclement weather. • Must have a valid driver’s license by the time of hire and maintain that license throughout employment. • Must digitally enter work order information and perform other electronic communications as required.
Required Qualifications
• High School diploma or G.E.D. equivalency. • Three (3) years of experience in a skilled craft area. Certificate from a vocational school or an associate's degree in a building or mechanical trade area may be substituted for one year of the required experience. • Must have a valid driver’s license by the time of hire and maintain the license throughout employment.
Preferred Qualifications
• One year of generator and/or life safety systems experience. • Knowledge of the standard practices, tools, equipment and materials associated with a variety of skilled crafts and building trades. • Knowledge of occupational hazards and safety precautions of skilled crafts and building trades. • Ability to read and correctly interpret blueprints, electrical or plumbing schematics. • Experience working in a university, college or multi-building campus environment.
Contact Information to Applicants: Drew Goulden 785-864-3716 nimon76@ku.edu
Additional Candidate Instruction:
A complete application will include your current contact information including email and phone number and your previous work experience including dates of employment. Please include the name and contact information to three references with your application.
Application review begins Monday, August 28th and will continue until a qualified pool of applicants is identified: https://apptrkr.com/4513302
Advertised Salary Range: $40,000 - $48,281 + $.40 shift diff Application Review Begins: 28-Aug-2023 Anticipated Start Date: 18-Sep-2023 Primary Campus: University of Kansas Lawrence Campus FTE: 1.0 Reg/Temp: Regular FLSA Status: Nonexempt Employee Class: B-University Support Staff Work Schedule: Monday – Friday 3:30pm-12:00am Shift Differential: 40 cents Union: 055 Job Family: Facilit Plan Design&Operat-KUL Work Location Assignment: On-Site
Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Civil Rights & Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).
Full Time
General Maint Repair Tech Sr (3:30pm - 12:00am) FS Maintenance Services 26060BR
Position Overview
Facilities Services supports KU's mission of learning, scholarship, and creative endeavor by operating and maintaining the University's physical plant and grounds. The incumbent is responsible for independently or leading a team to perform a wide variety of maintenance and emergency repair tasks to University buildings (physical structure, mechanical, electrical and plumbing systems), with the employee being involved in a regular program of inspection and repair at a journeyman level using more than one skilled trade. This position requires the operation of work issued vehicles.
If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. Newly announced tuition assistance program for Spring 2023 semester offers up to 12 credit hours per year for employees and dependents! Details available at: https://humanresources.ku.edu/tuition-assistance
Work schedule: Monday through Friday 3:30pm-12:00am
Job Description
50% - This is a lead position to assist in the troubleshooting, repair and preventative maintenance for various fire alarm, mechanical, electrical, 3 phase power, generator, plumbing and structural equipment. Performs lubrication, cleaning inspection, changes belts and filters in equipment. Performs repairs on heating ventilating and air conditioning units, reset fire alarm systems, electric motors, gear reducer, air compressors, various electrical and pneumatic control components.
40% - Responds to emergency calls involving loss of utilities or equipment failure. Resets breakers helps repair leaks in water or air lines. Repairs are performed as time and expertise permits. May assist Central Shop staff with more complex repairs. Assist in training and mentoring general maintenance staff.
5% - Other Related Work as Assigned: Maintains an adequate supply of tools, parts, and supplies for jobs. Responds to after-hours emergency calls as needed. Assists with other maintenance areas and in other work areas as assigned. Assists with snow removal and surface treatment.
5% - Performs other related work as assigned.
Position Requirements
• Reach, grasp, hold, lift and place moderately heavy loads and heavy loads occasionally (50 lbs) with or without accommodation. • Perform work above normal heights, in confined spaces and extreme temperatures (hot and cold) inside and outdoors. • Operate work issued vehicles for transporting staff and materials • Work occasional planned and unplanned overtime as needed including responding to after-hours emergencies as needed. • Report to work during declared periods of inclement weather. • Must have a valid driver’s license by the time of hire and maintain that license throughout employment. • Must digitally enter work order information and perform other electronic communications as required.
Required Qualifications
• High School diploma or G.E.D. equivalency. • Three (3) years of experience in a skilled craft area. Certificate from a vocational school or an associate's degree in a building or mechanical trade area may be substituted for one year of the required experience. • Must have a valid driver’s license by the time of hire and maintain the license throughout employment.
Preferred Qualifications
• One year of generator and/or life safety systems experience. • Knowledge of the standard practices, tools, equipment and materials associated with a variety of skilled crafts and building trades. • Knowledge of occupational hazards and safety precautions of skilled crafts and building trades. • Ability to read and correctly interpret blueprints, electrical or plumbing schematics. • Experience working in a university, college or multi-building campus environment.
Contact Information to Applicants: Drew Goulden 785-864-3716 nimon76@ku.edu
Additional Candidate Instruction:
A complete application will include your current contact information including email and phone number and your previous work experience including dates of employment. Please include the name and contact information to three references with your application.
Application review begins Monday, August 28th and will continue until a qualified pool of applicants is identified: https://apptrkr.com/4513302
Advertised Salary Range: $40,000 - $48,281 + $.40 shift diff Application Review Begins: 28-Aug-2023 Anticipated Start Date: 18-Sep-2023 Primary Campus: University of Kansas Lawrence Campus FTE: 1.0 Reg/Temp: Regular FLSA Status: Nonexempt Employee Class: B-University Support Staff Work Schedule: Monday – Friday 3:30pm-12:00am Shift Differential: 40 cents Union: 055 Job Family: Facilit Plan Design&Operat-KUL Work Location Assignment: On-Site
Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Civil Rights & Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).
Communications Call Taker for 9-1-1 Dispatch Job ID: 107116 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 PM (Pacific Time) on Wednesday, September 6, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $60,032.27 - $75,601.97 Hourly Pay Range: $28.861666 - $36.347100 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. The hourly pay range for this classification includes the following steps: Step 1: $28.861666 | Step 2: $30.218166 | Step 3: $31.638420 | Step 4: $33.125427 | Step 5: $34.676656 | Step 6: $36.347100 * For estimation purposes only: If you have less than 24 months of dispatch/call taking experience within the last five (5) years, you will start at Step 1 of the pay plan which is $28.861666 per hour / $60,032.27 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker within the last five (5) years, you will start at Step 2 of the pay plan which is $30.218166 per hour / $62,853.79 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker, using MAJCS CAD system within the last five (5) years, you will start at Step 3 of the pay plan which is $31.638420 per hour / $65,807.91 annually. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package: For vacation and sick leave accruals as well as information about holidays, please visit the AFSCME: C-COM Full Time Benefits Summary page. Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. Please note: Per AFSCME-CCOM Collective Bargaining Agreement: "New employees may not request to use vacation time in the first 6 months of employment at CCOM; however, exceptions can be made by the director or designee when vacation requests do not conflict with training schedules for internal and/or external training academies, such as, but not limited to Oregon DPSST or EMD courses". Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 Employer match of 3.5% on Deferred Comp 457 Retirement Plan A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Communications (9-1-1) Call Takers are in the front line of the 9-1-1 system and are the professionals called upon to help those who need to be heard, when something is happening to them, their loved ones or just someone next to them. A Call Taker's main goal is make each caller feel they received help from a competent, considerate and courteous professional. This is exactly the type of service Call Takers at Clackamas County provide to every single person who reaches out to them. They are strong and powerful individuals, who make up the most integral part of the 9-1-1 system and set the foundation for the best resolution of each call or situation possible. Are you passionate about helping others? Do you want to make a difference in people's lives every day? Do you have a “gift” for being able to remain calm in stressful situations? Are you “quick on your feet” and able to make critical decisions promptly? Are you an excellent communicator? Are you known for your exceptional listening skills? Do you have outstanding problem-solving skills? Have you considered starting an incredibly rewarding career? If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department. As a Communications Call Taker, you will play a critical role in providing services and support that enhance the well-being of citizens and public safety agencies you will serve. We are searching for motivated, confident, composed and customer service focused individuals to join our team of professionals. As a Communications Call Taker, you are the first contact person callers interface with when they reach out for help to the 9-1-1 system. You will receive emergency and non-emergency calls in a central dispatch center characterized by multiple user agencies and wide geographic scope; operate computer devices designed for recording, storing and retrieving information; refer a variety of telephone inquiries to appropriate services or sources within and outside of the County and provide other public service information. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. PLEASE NOTE: The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . Incumbents must successfully complete the Communications Call Taker training program within established training timelines. This recruitment will be used to establish an eligibility list of qualified candidates to fill vacancies in the C-COM 911 Department over the life of the eligibility list, which typically is about six (6) months. Required Minimum Qualifications/ Transferrable Skills:* Customer service experience Strong verbal and written communication skills that demonstrate all of the following: Ability to interact with diverse individuals under stressful situations Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions Ability to quickly determine the “who”, “what”, “when”, “where” and “why” within a conversation Proper usage of English grammar and spelling Strong interpersonal skills that translate into all of the following: Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations Ability to work well independently and in a team setting Ability to accurately follow precise instructions in stressful situations Strong listening and problem solving skills Strong organization, multitasking and prioritization skills Must be at least 18 years of age as of 11:59 PM (Pacific Time) on t he recruitment close date Typing speed of 35 Words per Minute (WPM) Must possess a high school diploma or GED certificate of high school equivalency Corrected vision shall be at least 20/30 in each eye. Depth perception shall be sufficient to demonstrate stereopsis adequate to perform the essential tasks of the job. Visual Field Performance shall be 140 degrees in the horizontal meridian combined. Hearing in both ears must be sufficient enough to perform essential tasks without posing a direct threat to themselves or others. Applicant may not have an average loss of hearing greater than 25 decibels (dB) at the 500, 1,000, 2,000, 3,000, 4,000, and 6,000-Hertz (Hz) levels in either ear or single ear hearing loss in excess of 25 dB Hz. Preferred Special Qualifications/ Transferrable Skills:* Experience working in a public safety setting Pre-employment Requirements: Must be willing to work weekends, holidays and day, evening and night work schedules Must be free from criminal convictions, other than minor traffic violations Must pass an extensive background investigation, including national fingerprint records check Must pass a pre-employment drug test Must pass a post-offer health screening, including vision, hearing and speaking abilities. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation. Possession of a valid driver's license or an acceptable alternative method of transportation. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the Communications Department business needs. Learn more about the County's driving policy . Please Note: Anyone hired into the Communications Call Taker position will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of the weather conditions. Other Requirements: Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications . Possession of or ability to obtain within established training timelines (currently set at 400 training hours) : Law Enforcement Data System (L.E.D.S.) certification Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.) Cardio-pulmonary resuscitation (C.P.R.) certification Other certifications required by statute *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Receives requests for law, fire and EMS services by phone and text messages; questions caller to gather data concerning the nature of the call; determines if the call must be handled by law, fire or EMS service; determines priority of the call; enters call for services to be dispatched. Receives telephone calls and text messages reporting incidents not requiring dispatch of field units; speaks with callers to determine the nature of the incident and refers or transfers callers appropriately. Operate computer aided dispatching computer workstation and VESTA telephone computer workstation during call taking and call entry for dispatch. Attend required training in dispatch skills to maintain understanding of dispatch needs in order to effectively gather call information. WORK SCHEDULE This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. Please Note: During training, a variety of shifts are worked to expose new employees to all of the nuances of the position. After training, shifts are bid by seniority on a yearly basis. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION TESTING AND SELECTION PROCESS This recruitment process includes multiple steps. Applicants must pass ALL STEPS of the process in order to move forward. After the completion of each step of the process, all applicants will be notified of their status by email . A summary of the testing and selection process steps is outlined below. STEP 1: MINIMUM QUALIFICATION SCREENING After the recruitment close date, applicants' responses to the multiple choice screening questions will be assessed. In order to pass this initial questionnaire screening, applicants must meet the required minimum qualifications (listed above in the Job Details & Qualifications section) and be willing and able to work in the working conditions described in the screening questions STEP 2: CRITICALL COMPUTER AND MULTI-TASKING SKILLS TESTING Applicants who submit all of the required materials by the recruitment close date/time and pass the application screening, will be invited to take the CritiCall test. Applicants do not need prior 9-1-1 call taking or dispatching experience to take this test. This is a computerized test, which evaluates typing speed, entering data, multi-tasking, memory recall, prioritization, reading maps and understanding directions, and reading and comprehending written text. IMPORTANT : CritiCall testing for this recruitment process will be administered ONLINE. Applicants selected to move forward to CritiCall testing will receive the testing invite within approximately few days after the recruitment close date. Any changes to this anticipated timeline will be communicated to the applicants. Applicants will be able to take the CritiCall test at a location of their choice. Applicants selected to take the CritiCall test will be notified of the upcoming testing period in advance and will receive detailed information and specific instructions on how to complete the testing process. Applicants must complete the CritiCall test by the established deadline. STEP 3: PASS/FAIL APPLICATION REVIEW Applicants passing the CritiCall testing will have their application materials reviewed. This review will include an evaluation of knowledge, skills and experience as demonstrated through the work history, as well as the evaluation of the responses to the open-ended questions. Incomplete application materials may result in inactivation of the application and applicant not receiving further consideration. STEP 4: STATEMENT OF PERSONAL HISTORY (SPH) Applicants passing the application review will be placed on the eligibility register and the most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Candidates referred to the interview, will be required to submit a fully completed Statement of Personal History (SPH) for the comprehensive background check. Instructions on completing the SPH document will be provided at the time selected candidates are scheduled for the interview. Candidates who do not submit the required 16-page SPH by the established deadline will not continue moving forward in this process. STEP 5: DEPARTMENT INTERVIEW The most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Additional names may be referred from the eligibility register, if provided for under the County's Personnel Ordinance. Open eligibility registers will be used for three (3) to six (6) months, and could possibly be extended up to one (1) year. In the event there are additional openings for this position, the established eligibility register will be used to fill these openings. STEP 6: EXTENSIVE BACKGROUND INVESTIGATION Background investigations, including fingerprinting, will be conducted for the most competitive candidates. Background investigations are comprehensive; therefore, they can take on average between four (4) and six (6) weeks to complete. In order for the background investigation to proceed in a timely fashion, candidates must complete all entries on the Statement of Personal History (SPH) form, submit required documents, and encourage references to respond immediately to their investigator's telephone calls. Candidates who fail to provide information in a timely manner may be disqualified to continue in this recruitment process. STEP 7: PSYCHOLOGICAL EVALUATION, HEALTH SCREENING, and PRE-EMPLOYMENT DRUG SCREEN Candidates who receive conditional job offers after the department interview and pass the background investigation will attend a post-offer psychological evaluation. Candidates who pass the psychological evaluation will then take a post-offer pre-employment drug test and a post-offer health screening, which tests for sufficient vision, hearing, and speaking ability. ACADEMY TRAINING INFORMATION Communication Call Takers attend an in-house academy to learn the basic knowledge and skills to process calls as well as attend the three (3) week DPSST training academy in Salem, Oregon. The academy includes lessons on call control, law enforcement data systems, medical Miranda, and agency policies and procedures. After this academy, trainees work with a coach, taking 9-1-1 and non-emergency calls. The entire Call Taker training program can take up to twelve (12) months to complete. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107116&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-6940e073f255b145b124f8ba77d4a0c6
Full Time
Communications Call Taker for 9-1-1 Dispatch Job ID: 107116 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 PM (Pacific Time) on Wednesday, September 6, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $60,032.27 - $75,601.97 Hourly Pay Range: $28.861666 - $36.347100 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. The hourly pay range for this classification includes the following steps: Step 1: $28.861666 | Step 2: $30.218166 | Step 3: $31.638420 | Step 4: $33.125427 | Step 5: $34.676656 | Step 6: $36.347100 * For estimation purposes only: If you have less than 24 months of dispatch/call taking experience within the last five (5) years, you will start at Step 1 of the pay plan which is $28.861666 per hour / $60,032.27 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker within the last five (5) years, you will start at Step 2 of the pay plan which is $30.218166 per hour / $62,853.79 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker, using MAJCS CAD system within the last five (5) years, you will start at Step 3 of the pay plan which is $31.638420 per hour / $65,807.91 annually. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package: For vacation and sick leave accruals as well as information about holidays, please visit the AFSCME: C-COM Full Time Benefits Summary page. Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. Please note: Per AFSCME-CCOM Collective Bargaining Agreement: "New employees may not request to use vacation time in the first 6 months of employment at CCOM; however, exceptions can be made by the director or designee when vacation requests do not conflict with training schedules for internal and/or external training academies, such as, but not limited to Oregon DPSST or EMD courses". Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 Employer match of 3.5% on Deferred Comp 457 Retirement Plan A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Communications (9-1-1) Call Takers are in the front line of the 9-1-1 system and are the professionals called upon to help those who need to be heard, when something is happening to them, their loved ones or just someone next to them. A Call Taker's main goal is make each caller feel they received help from a competent, considerate and courteous professional. This is exactly the type of service Call Takers at Clackamas County provide to every single person who reaches out to them. They are strong and powerful individuals, who make up the most integral part of the 9-1-1 system and set the foundation for the best resolution of each call or situation possible. Are you passionate about helping others? Do you want to make a difference in people's lives every day? Do you have a “gift” for being able to remain calm in stressful situations? Are you “quick on your feet” and able to make critical decisions promptly? Are you an excellent communicator? Are you known for your exceptional listening skills? Do you have outstanding problem-solving skills? Have you considered starting an incredibly rewarding career? If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department. As a Communications Call Taker, you will play a critical role in providing services and support that enhance the well-being of citizens and public safety agencies you will serve. We are searching for motivated, confident, composed and customer service focused individuals to join our team of professionals. As a Communications Call Taker, you are the first contact person callers interface with when they reach out for help to the 9-1-1 system. You will receive emergency and non-emergency calls in a central dispatch center characterized by multiple user agencies and wide geographic scope; operate computer devices designed for recording, storing and retrieving information; refer a variety of telephone inquiries to appropriate services or sources within and outside of the County and provide other public service information. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. PLEASE NOTE: The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . Incumbents must successfully complete the Communications Call Taker training program within established training timelines. This recruitment will be used to establish an eligibility list of qualified candidates to fill vacancies in the C-COM 911 Department over the life of the eligibility list, which typically is about six (6) months. Required Minimum Qualifications/ Transferrable Skills:* Customer service experience Strong verbal and written communication skills that demonstrate all of the following: Ability to interact with diverse individuals under stressful situations Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions Ability to quickly determine the “who”, “what”, “when”, “where” and “why” within a conversation Proper usage of English grammar and spelling Strong interpersonal skills that translate into all of the following: Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations Ability to work well independently and in a team setting Ability to accurately follow precise instructions in stressful situations Strong listening and problem solving skills Strong organization, multitasking and prioritization skills Must be at least 18 years of age as of 11:59 PM (Pacific Time) on t he recruitment close date Typing speed of 35 Words per Minute (WPM) Must possess a high school diploma or GED certificate of high school equivalency Corrected vision shall be at least 20/30 in each eye. Depth perception shall be sufficient to demonstrate stereopsis adequate to perform the essential tasks of the job. Visual Field Performance shall be 140 degrees in the horizontal meridian combined. Hearing in both ears must be sufficient enough to perform essential tasks without posing a direct threat to themselves or others. Applicant may not have an average loss of hearing greater than 25 decibels (dB) at the 500, 1,000, 2,000, 3,000, 4,000, and 6,000-Hertz (Hz) levels in either ear or single ear hearing loss in excess of 25 dB Hz. Preferred Special Qualifications/ Transferrable Skills:* Experience working in a public safety setting Pre-employment Requirements: Must be willing to work weekends, holidays and day, evening and night work schedules Must be free from criminal convictions, other than minor traffic violations Must pass an extensive background investigation, including national fingerprint records check Must pass a pre-employment drug test Must pass a post-offer health screening, including vision, hearing and speaking abilities. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation. Possession of a valid driver's license or an acceptable alternative method of transportation. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the Communications Department business needs. Learn more about the County's driving policy . Please Note: Anyone hired into the Communications Call Taker position will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of the weather conditions. Other Requirements: Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications . Possession of or ability to obtain within established training timelines (currently set at 400 training hours) : Law Enforcement Data System (L.E.D.S.) certification Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.) Cardio-pulmonary resuscitation (C.P.R.) certification Other certifications required by statute *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Receives requests for law, fire and EMS services by phone and text messages; questions caller to gather data concerning the nature of the call; determines if the call must be handled by law, fire or EMS service; determines priority of the call; enters call for services to be dispatched. Receives telephone calls and text messages reporting incidents not requiring dispatch of field units; speaks with callers to determine the nature of the incident and refers or transfers callers appropriately. Operate computer aided dispatching computer workstation and VESTA telephone computer workstation during call taking and call entry for dispatch. Attend required training in dispatch skills to maintain understanding of dispatch needs in order to effectively gather call information. WORK SCHEDULE This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. Please Note: During training, a variety of shifts are worked to expose new employees to all of the nuances of the position. After training, shifts are bid by seniority on a yearly basis. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION TESTING AND SELECTION PROCESS This recruitment process includes multiple steps. Applicants must pass ALL STEPS of the process in order to move forward. After the completion of each step of the process, all applicants will be notified of their status by email . A summary of the testing and selection process steps is outlined below. STEP 1: MINIMUM QUALIFICATION SCREENING After the recruitment close date, applicants' responses to the multiple choice screening questions will be assessed. In order to pass this initial questionnaire screening, applicants must meet the required minimum qualifications (listed above in the Job Details & Qualifications section) and be willing and able to work in the working conditions described in the screening questions STEP 2: CRITICALL COMPUTER AND MULTI-TASKING SKILLS TESTING Applicants who submit all of the required materials by the recruitment close date/time and pass the application screening, will be invited to take the CritiCall test. Applicants do not need prior 9-1-1 call taking or dispatching experience to take this test. This is a computerized test, which evaluates typing speed, entering data, multi-tasking, memory recall, prioritization, reading maps and understanding directions, and reading and comprehending written text. IMPORTANT : CritiCall testing for this recruitment process will be administered ONLINE. Applicants selected to move forward to CritiCall testing will receive the testing invite within approximately few days after the recruitment close date. Any changes to this anticipated timeline will be communicated to the applicants. Applicants will be able to take the CritiCall test at a location of their choice. Applicants selected to take the CritiCall test will be notified of the upcoming testing period in advance and will receive detailed information and specific instructions on how to complete the testing process. Applicants must complete the CritiCall test by the established deadline. STEP 3: PASS/FAIL APPLICATION REVIEW Applicants passing the CritiCall testing will have their application materials reviewed. This review will include an evaluation of knowledge, skills and experience as demonstrated through the work history, as well as the evaluation of the responses to the open-ended questions. Incomplete application materials may result in inactivation of the application and applicant not receiving further consideration. STEP 4: STATEMENT OF PERSONAL HISTORY (SPH) Applicants passing the application review will be placed on the eligibility register and the most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Candidates referred to the interview, will be required to submit a fully completed Statement of Personal History (SPH) for the comprehensive background check. Instructions on completing the SPH document will be provided at the time selected candidates are scheduled for the interview. Candidates who do not submit the required 16-page SPH by the established deadline will not continue moving forward in this process. STEP 5: DEPARTMENT INTERVIEW The most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Additional names may be referred from the eligibility register, if provided for under the County's Personnel Ordinance. Open eligibility registers will be used for three (3) to six (6) months, and could possibly be extended up to one (1) year. In the event there are additional openings for this position, the established eligibility register will be used to fill these openings. STEP 6: EXTENSIVE BACKGROUND INVESTIGATION Background investigations, including fingerprinting, will be conducted for the most competitive candidates. Background investigations are comprehensive; therefore, they can take on average between four (4) and six (6) weeks to complete. In order for the background investigation to proceed in a timely fashion, candidates must complete all entries on the Statement of Personal History (SPH) form, submit required documents, and encourage references to respond immediately to their investigator's telephone calls. Candidates who fail to provide information in a timely manner may be disqualified to continue in this recruitment process. STEP 7: PSYCHOLOGICAL EVALUATION, HEALTH SCREENING, and PRE-EMPLOYMENT DRUG SCREEN Candidates who receive conditional job offers after the department interview and pass the background investigation will attend a post-offer psychological evaluation. Candidates who pass the psychological evaluation will then take a post-offer pre-employment drug test and a post-offer health screening, which tests for sufficient vision, hearing, and speaking ability. ACADEMY TRAINING INFORMATION Communication Call Takers attend an in-house academy to learn the basic knowledge and skills to process calls as well as attend the three (3) week DPSST training academy in Salem, Oregon. The academy includes lessons on call control, law enforcement data systems, medical Miranda, and agency policies and procedures. After this academy, trainees work with a coach, taking 9-1-1 and non-emergency calls. The entire Call Taker training program can take up to twelve (12) months to complete. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107116&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-6940e073f255b145b124f8ba77d4a0c6
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Three years’ experience in Human Resources, with one year being in a leadership position. Bachelor's degree in human resources management, or related field can substitute for experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must become certified by Florida Public Employee Labor Relations Association (FPELRA) within 12 months of hire (or as soon as possible based on availability of classes). Successful completion of a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible professional work planning and administering employee relations programs in the Alachua County Human Resources Office. An employee assigned to this classification assists in the policy development, direction, and coordination of personnel management programs encompassing employee and labor relations, including labor relations. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Analyzes collective bargaining agreements and develops interpretations of intent, spirit, and terms of the contract to advise and counsel management in the development and application of labor relations policies and practices. Leads Investigations into employee issues and assists departments with investigations as appropriate. Meets with management representatives and union stewards and officials to investigate and resolve grievances. Coordinates and participates in labor/management meetings; acts as facilitator to ensure orderly and productive meetings; works with labor and management representatives to implement recommendations from the committee. Prepares statistical reports of types and frequency of actions taken concerning grievances, arbitration, mediation, and related labor relations activities, to identify problem areas. Verifies adherence to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours and working conditions. Assists County bargaining team in labor contract negotiations and serves as a resource to management negotiators by providing information on provisions of current contract and significance of proposed changes. Furnishes reference documents and statistical data concerning labor legislation, labor market conditions, prevailing union and management practices, wage and salary surveys, and employee benefits programs for labor contract negotiations. Studies legislation, arbitration decisions, and collective bargaining contracts to assess public sector trends. Assists in the development of departmental operating policies and work rules as appropriate. Acts as a "First Chair" in the absence of the lead negotiator or when needed as determined by the HR Director. Arranges and schedules meetings between grieving employees and supervisory and managerial personnel to investigate and resolve complaints and grievances. Assists supervisors in writing and reviewing disciplinary actions. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of public sector personnel administration including collective bargaining. Knowledge of changing situations and pressures within County government to identify potential employee relations problems and opportunities. Skill in maintaining stability of performance under pressure and/or opposition. Skill in effectively expressing oral communications in individual and/or group situations. Ability to develop alternative courses of action and make decisions which are based on logical assumptions, and which reflect factual information. Ability to establish courses of action for self and/or others to accomplish a specific goal. Ability to perceive the impact and implications of employee relations decisions throughout the County structure. Ability to establish and maintain effective working relationships with other County departments and employees. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Three years’ experience in Human Resources, with one year being in a leadership position. Bachelor's degree in human resources management, or related field can substitute for experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must become certified by Florida Public Employee Labor Relations Association (FPELRA) within 12 months of hire (or as soon as possible based on availability of classes). Successful completion of a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible professional work planning and administering employee relations programs in the Alachua County Human Resources Office. An employee assigned to this classification assists in the policy development, direction, and coordination of personnel management programs encompassing employee and labor relations, including labor relations. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Analyzes collective bargaining agreements and develops interpretations of intent, spirit, and terms of the contract to advise and counsel management in the development and application of labor relations policies and practices. Leads Investigations into employee issues and assists departments with investigations as appropriate. Meets with management representatives and union stewards and officials to investigate and resolve grievances. Coordinates and participates in labor/management meetings; acts as facilitator to ensure orderly and productive meetings; works with labor and management representatives to implement recommendations from the committee. Prepares statistical reports of types and frequency of actions taken concerning grievances, arbitration, mediation, and related labor relations activities, to identify problem areas. Verifies adherence to terms of labor contract by monitoring day-to-day implementation of policies concerning wages, hours and working conditions. Assists County bargaining team in labor contract negotiations and serves as a resource to management negotiators by providing information on provisions of current contract and significance of proposed changes. Furnishes reference documents and statistical data concerning labor legislation, labor market conditions, prevailing union and management practices, wage and salary surveys, and employee benefits programs for labor contract negotiations. Studies legislation, arbitration decisions, and collective bargaining contracts to assess public sector trends. Assists in the development of departmental operating policies and work rules as appropriate. Acts as a "First Chair" in the absence of the lead negotiator or when needed as determined by the HR Director. Arranges and schedules meetings between grieving employees and supervisory and managerial personnel to investigate and resolve complaints and grievances. Assists supervisors in writing and reviewing disciplinary actions. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of public sector personnel administration including collective bargaining. Knowledge of changing situations and pressures within County government to identify potential employee relations problems and opportunities. Skill in maintaining stability of performance under pressure and/or opposition. Skill in effectively expressing oral communications in individual and/or group situations. Ability to develop alternative courses of action and make decisions which are based on logical assumptions, and which reflect factual information. Ability to establish courses of action for self and/or others to accomplish a specific goal. Ability to perceive the impact and implications of employee relations decisions throughout the County structure. Ability to establish and maintain effective working relationships with other County departments and employees. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
9-1-1 Communications Technology Manager Job ID: 107020 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21, 2023. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $109,355.56 - $147,630.59 Hourly Pay Range: $52.574787 - $70.976243 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about emergency services and specifically, 9-1-1? Are you committed to providing excellent customer service to both our residents and our public safety community? Do you want to share your technical expertise to support and enhance the operations of our Technical Services program within the Communications 9-1-1 Department? Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success? Do you have exceptional organization skills? Are you ready to serve as a Change Agent in a fast paced environment by effectively managing and leading change and innovation? If you answered "yes" to the questions above, please read on! We are searching for our next 9-1-1 Communications Technology Manager within the Clackamas County's Department of Communications 9-1-1 (C-COM). If selected for this position, you will be joining our team to oversee the Technical Services Division within the department, including the agency's technical communications staff and operations for Clackamas County's Emergency Communication Center. In this role, you will have an opportunity to oversee and coordinate the operations, maintenance, and repair of emergency communication systems, data, and related physical resources. This is a unique opportunity to work closely with the Operations Manager, sharing the responsibility for overall activities within the agency yet having a focus and emphasis on technical operations, statistical coordination, project management, and agency accreditation. As a 9-1-1 Communications Technology Manager, you will have a great deal of interaction with County staff, peers in other organizations, as well as represent Clackamas County's interests in a wide range of technical communications organizations and committees. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public . To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of six (6) years of experience in emergency services and/or technical program/project management experience that would provide the required knowledge and skills to perform the responsibilities of this position Lead work experience that may include leading projects, programs or initiatives, or leading the work of others, such as providing daily work direction and/or scheduling, assigning work, checking completed work, and training Experience with program budget development, implementation, administration and management Preferred Special Qualifications/ Transferrable Skills:* Experience in a consolidated multidisciplinary communications center Knowledge of current trends in PSAP technology, including, but not limited to: NextGen 9-1-1, phone, computer-aided dispatch systems, and understanding public safety radio operations Understanding or experience with computer networking and/or cyber security Supervisory experience, including assigning work, training staff, preparing and reviewing team or individual performance appraisals, correcting performance deficiencies and recommending corrective actions Bachelor's Degree or higher in Business Administration, Public Administration, Accounting, Economics, Finance, Information Technology or Computer related fields, or a closely related field from an accredited college or university Pre-employment Requirements: Must be available for 24-hour on-call response to emergency situations Must pass an extensive background investigation, including national fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Other Qualifications: Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification Within six (6) months of hire: May be required to obtain Middle Management certification as issued by the Department of Public Safety Standards and Training (D.P.S.S.T) *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS ROLE: We are searching for someone who: Aligns with Clackamas County Core Values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust “SPIRIT” . Builds & Maintains Professional Relationships with internal and external customers, partners and stakeholders by honoring commitments and delivering exceptional customer service. Commits to Teamwork and Collaboration by working effectively towards a shared goal, encouraging sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve. Communicates Professionally demonstrating self-awareness, respect for others, and adjusting to various levels of technical skills & understanding of subject matters. Embraces Continual Learning through commitment to continuous learning, self-improvements, and willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifying alternative strategies & developing a solution-focused approach to address challenges or issues. Displays Creativity and Innovation by taking initiative in improving processes, programs, services and products through new approaches or ideas and being open to others' ideas. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings and interactions. TYPICAL TASKS This position has shared responsibility with the department Operations Manager as outlined below. This position will have an emphasis on duties that are technical and accreditation related. Duties may include but are not limited to the following: Manages, evaluates and oversees the Communication Center's overall operations, including call taking, emergency dispatch, training, and/or technical and maintenance services; develops, recommends and implements new and revised policies, procedures and work methods based on user needs and service provider requirements; oversees the implementation of operational directives to ensure the efficient operations; provides technical project oversight and management; troubleshoots technical problems. Hires and manages supervisory, technical and training staff to provide quality service to citizens, public safety, user and partner agencies and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other departments. Manages and oversees the center's training programs for new and current employees; ensures training activities are provided, documented and in coordination with the center's operational policies and procedures; implements and monitors employee work plans to achieve department goals and objectives; plans, evaluates, coordinates and maintains training records; develops and recommends short and long term training goals for training new dispatch staff; tracks trends of progression or decline in trainee performance. Directs and coordinates the operation, maintenance and repair of radio communications systems, including site maintenance, repair and upgrades, radio programming and template design, and radio and supply inventory management; provides problem solving and design assistance to staff; coordinates required technical training and/or equipment or technology related training; coordinates with other County departments. Directs and coordinates the operation, preventative maintenance, and service and repair of building systems; schedules with vendors and equipment representatives; reviews contractor performance and recommends changes to meet Center needs; serves as point of contact for contractors; coordinates with the Facilities Management Division for the operation, preventative maintenance, and repair of building systems such as heating and cooling, plumbing, electrical, and security. Oversees the safety and security of the center, its employees and equipment; responds to changes in County, State, or Federal threat levels and adjusts security accordingly. Researches and recommends changes to operational plans and communications programs due to changes in communications technology; performs or coordinates special projects related to the enhancement of dispatch operations; presents recommendations to User Board for consideration and funding approval. Receives, investigates and resolves complaints and inquiries from citizens and other agencies regarding services provided; serves as the center's liaison with user agencies to resolve operational problems and concerns. Represents the County on User Board, task forces and technical groups; participates in regional and state organizations to promote and coordinate emergency services. Prepares annual and supplemental budgets for center's operations; monitors revenues and expenditures; develops and administers grants, requests for proposals, and professional service contracts on behalf of the County; recommends changes in staffing levels, and equipment purchases and upgrades. Acts in the capacity of the Communications Director in his/her absence. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107020&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-7c5e91cba6f3734abdbb76df8b8471b8
Full Time
9-1-1 Communications Technology Manager Job ID: 107020 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21, 2023. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $109,355.56 - $147,630.59 Hourly Pay Range: $52.574787 - $70.976243 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about emergency services and specifically, 9-1-1? Are you committed to providing excellent customer service to both our residents and our public safety community? Do you want to share your technical expertise to support and enhance the operations of our Technical Services program within the Communications 9-1-1 Department? Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success? Do you have exceptional organization skills? Are you ready to serve as a Change Agent in a fast paced environment by effectively managing and leading change and innovation? If you answered "yes" to the questions above, please read on! We are searching for our next 9-1-1 Communications Technology Manager within the Clackamas County's Department of Communications 9-1-1 (C-COM). If selected for this position, you will be joining our team to oversee the Technical Services Division within the department, including the agency's technical communications staff and operations for Clackamas County's Emergency Communication Center. In this role, you will have an opportunity to oversee and coordinate the operations, maintenance, and repair of emergency communication systems, data, and related physical resources. This is a unique opportunity to work closely with the Operations Manager, sharing the responsibility for overall activities within the agency yet having a focus and emphasis on technical operations, statistical coordination, project management, and agency accreditation. As a 9-1-1 Communications Technology Manager, you will have a great deal of interaction with County staff, peers in other organizations, as well as represent Clackamas County's interests in a wide range of technical communications organizations and committees. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public . To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of six (6) years of experience in emergency services and/or technical program/project management experience that would provide the required knowledge and skills to perform the responsibilities of this position Lead work experience that may include leading projects, programs or initiatives, or leading the work of others, such as providing daily work direction and/or scheduling, assigning work, checking completed work, and training Experience with program budget development, implementation, administration and management Preferred Special Qualifications/ Transferrable Skills:* Experience in a consolidated multidisciplinary communications center Knowledge of current trends in PSAP technology, including, but not limited to: NextGen 9-1-1, phone, computer-aided dispatch systems, and understanding public safety radio operations Understanding or experience with computer networking and/or cyber security Supervisory experience, including assigning work, training staff, preparing and reviewing team or individual performance appraisals, correcting performance deficiencies and recommending corrective actions Bachelor's Degree or higher in Business Administration, Public Administration, Accounting, Economics, Finance, Information Technology or Computer related fields, or a closely related field from an accredited college or university Pre-employment Requirements: Must be available for 24-hour on-call response to emergency situations Must pass an extensive background investigation, including national fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Other Qualifications: Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification Within six (6) months of hire: May be required to obtain Middle Management certification as issued by the Department of Public Safety Standards and Training (D.P.S.S.T) *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS ROLE: We are searching for someone who: Aligns with Clackamas County Core Values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust “SPIRIT” . Builds & Maintains Professional Relationships with internal and external customers, partners and stakeholders by honoring commitments and delivering exceptional customer service. Commits to Teamwork and Collaboration by working effectively towards a shared goal, encouraging sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve. Communicates Professionally demonstrating self-awareness, respect for others, and adjusting to various levels of technical skills & understanding of subject matters. Embraces Continual Learning through commitment to continuous learning, self-improvements, and willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifying alternative strategies & developing a solution-focused approach to address challenges or issues. Displays Creativity and Innovation by taking initiative in improving processes, programs, services and products through new approaches or ideas and being open to others' ideas. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings and interactions. TYPICAL TASKS This position has shared responsibility with the department Operations Manager as outlined below. This position will have an emphasis on duties that are technical and accreditation related. Duties may include but are not limited to the following: Manages, evaluates and oversees the Communication Center's overall operations, including call taking, emergency dispatch, training, and/or technical and maintenance services; develops, recommends and implements new and revised policies, procedures and work methods based on user needs and service provider requirements; oversees the implementation of operational directives to ensure the efficient operations; provides technical project oversight and management; troubleshoots technical problems. Hires and manages supervisory, technical and training staff to provide quality service to citizens, public safety, user and partner agencies and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other departments. Manages and oversees the center's training programs for new and current employees; ensures training activities are provided, documented and in coordination with the center's operational policies and procedures; implements and monitors employee work plans to achieve department goals and objectives; plans, evaluates, coordinates and maintains training records; develops and recommends short and long term training goals for training new dispatch staff; tracks trends of progression or decline in trainee performance. Directs and coordinates the operation, maintenance and repair of radio communications systems, including site maintenance, repair and upgrades, radio programming and template design, and radio and supply inventory management; provides problem solving and design assistance to staff; coordinates required technical training and/or equipment or technology related training; coordinates with other County departments. Directs and coordinates the operation, preventative maintenance, and service and repair of building systems; schedules with vendors and equipment representatives; reviews contractor performance and recommends changes to meet Center needs; serves as point of contact for contractors; coordinates with the Facilities Management Division for the operation, preventative maintenance, and repair of building systems such as heating and cooling, plumbing, electrical, and security. Oversees the safety and security of the center, its employees and equipment; responds to changes in County, State, or Federal threat levels and adjusts security accordingly. Researches and recommends changes to operational plans and communications programs due to changes in communications technology; performs or coordinates special projects related to the enhancement of dispatch operations; presents recommendations to User Board for consideration and funding approval. Receives, investigates and resolves complaints and inquiries from citizens and other agencies regarding services provided; serves as the center's liaison with user agencies to resolve operational problems and concerns. Represents the County on User Board, task forces and technical groups; participates in regional and state organizations to promote and coordinate emergency services. Prepares annual and supplemental budgets for center's operations; monitors revenues and expenditures; develops and administers grants, requests for proposals, and professional service contracts on behalf of the County; recommends changes in staffing levels, and equipment purchases and upgrades. Acts in the capacity of the Communications Director in his/her absence. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107020&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-7c5e91cba6f3734abdbb76df8b8471b8