Audio-Visual Operations Manager

  • Freddie Mac
  • McLean, VA 22102, United States
Full Time Budgeting Communications Management Marketing Operations

Job Description

Audio-Visual Operations Manager

Marketing & Communications
McLean, VA
Position Overview

The Meetings and Events group is part of the Corporate Services department within the Corporate Administration Oversight division. The Corporate Meeting and Events team supports the corporation by providing services on our McLean campus of 4 buildings and our Reston campus of 3 buildings.
The Audio-Visual Operations Manager will be responsible for the strategic planning, day-to-day operations, and delivery of conference and event audio-visual services for Freddie Mac. The Audio-Visual Operations Manager responsibilities include overseeing the maintenance, inventorying, upgrading, and delivery of audio and video equipment and services. This position ensures successful Audio-Visual and Video Teleconferencing (VTC) tech support, keeps current on event technology trends, contributes to recommendations for system and equipment updates/upgrades, maintains and updates technical proficiencies, and supervises, trains and evaluates staff. This position has direct reports.

Responsibilities Include:
* Supervise, train, coach and develop the A/V operational team to support and maintain all A/V services for Freddie Mac
* Collaborate with internal partners and manage external vendors that support A/V services
* Track and manage equipment inventory, to include plans for updating, retiring and repurposing equipment within the various Freddie Mac facilities
* Participate in the preparation and review of contracts for new equipment, services or staffing
* Oversee controls and service level agreement compliance including response time and customer satisfaction
* Troubleshoot technical issues with A/V operational team and customers as required
* Create and maintain weekly and monthly reports
* Prepare and maintain budgets
* Recommend and establish procedures, best practices and reporting that will improve the operation
* Collaborate with the meeting and events team and internal business partners to achieve shared success and high level of customer satisfaction


* 10+ years of A/V operations experience
* 5+ years of direct team management experience
* 5+ years of experience with budget and strategic planning
* College degree or equivalent
* InfoComm CTS-I certification
* Demonstrated knowledge of IP networking technologies and infrastructure
* Proficiency trouble-shooting complex audio, video and network control systems
* Proficiency with Crestron, Biamp and Extron programming
* Experience with Cisco collaboration suite
* Experience with LAN based control and management of A/V systems
* Proficiency in Microsoft office suite
* Ability to effectively interact in a cross-functional environment with all levels of management and staff
* Strong oral and written communication skills
* Flexibility to cover a variety of shifts, including early morning and/or evening hours, depending on work volume and staffing
* Must be able to move, lift, carry, push, pull and place objects weighing up to 50 pounds, without assistance

Preferred Skills

* Experience with conference center and/or AV reservation system and work order management system
* Experience with WebEx or other web based conferencing tool
* Factory training on major brands of A/V systems and components including Biamp, NEC, Extron, AMX, Crestron, Planar, Polycom and Cisco
* Cisco Video Network Specialist certification (CIVND) is highly desirable
* Project Management Professional (PMP) certificate
* The highest level of professionalism, self-motivation, adaptability and flexibility to work in a fast-changing environment with the ability to manage shifting priorities
* Ability to problem solve and troubleshoot in high pressure situations
* Proven ability to partner and work collaboratively with all groups and levels, cultivating and developing productive and trusted relationships

Closing Statement

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Education Requirements

Associate Degree, Bachelor's Degree