Principal Executive Manager E (Self Sufficiency Program Manager)

  • State of Oregon
  • Portland, OR, United States
Full Time Government Management Program Management

Job Description


 The Oregon Department of Human Services (DHS) /Child Welfare is seeking exceptional candidates for the Self Sufficiency Program Manager. This position will coordinate the Self Sufficiency Programs across the district and actively participate as a member of the District 2 (Multnomah County) management team by planning, organizing, and leading activities to achieve the Department's mission.  This position is located in Portland.  This position is management service and is not represented by a union.
The purpose of this position is to coordinate the Self Sufficiency Programs across the district and actively participate as a member of the District 2 management team by planning, organizing, and leading activities to achieve the department's mission.  Program responsibilities include the management of services provided through Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Oregon Health Plan (OHP) and JOBS.  Fiscal, personnel and program management duties are areas of primary responsibility as are supervision of subordinate managers, development and implementation of work processes and outcome measures and evaluation and community relationships.. The position is responsible for 'vertical' and 'horizontal' integration of Self Sufficiency services.    District 2 is a single-county District in a mostly urban setting. Approximately 900 employees provide services to Department clients.

For an inside look into the Oregon Department of Human Services please visit

The Department of Human Services (DHS) mission is assisting people to become Healthy, Independent and Safe.   We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.   DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

The State of Oregon is engaged in a review of management classification and compensation.  This position is included and changes to its assigned classification and salary range may occur.  For additional information about this work, please visit our project website at



  • Manages programs providing self sufficiency services within the District. Implements, manages and monitors a consistent, effective delivery system which complies with state and federal laws, policies and procedures governing and directing self sufficiency programs.
  • Manages and provides leadership for all self sufficiency sites within the District to assure quality services to clients and assures DHS goals and performance outcomes are met.
  • Fosters continuous service improvement practices by providing ongoing assessment of District systems through reviews and conferences, employee discussions, and community engagement. Improves outcomes for clients using assessment information to modify, redirect, support or enhance self sufficiency program operations, as well as to develop new programs and/or systems.
  • Assures information and accounting systems are consistently maintained.
  • Develops and coordinates training necessary for employees to carry out their functions.
  • Develops, fosters and implements processes and procedures to achieve positive, client-focused, coordinated service delivery. This system will provide comprehensive services whenever possible.
  • Develops the use of enhanced referrals for services not directly provided at DHS sites, as well as those of local service providers.


  • Establishes and maintains linkages with communities, state institutions and other community organizations and develops partnerships with public and private agencies and professionals.
  • Provides leadership to establish and maintain multi-disciplinary teams and community involvement.
  • Maintains positive community relationships. Speaks with agencies, individuals, media and community groups to educate people about self sufficiency and its programs.
  • Interprets self sufficiency policy and achieves beneficial coordination for self sufficiency programs.
  • Takes an active role in development, implementation and evaluation of DHS and District strategies, programs and policies.
  • Works with other District SS Program Managers to assure coordinated services and effective, client-focused service delivery.
  • Engages in District long-range, strategic planning.
  • Provides leadership in developing good customer service for clients, providers and partners.

RESOURCE MANAGEMENT:Manages resources, including budget monitoring and human resources. Implements a visible and energetic personnel management system which sets clear goals and expectations for employees; provides feedback, guidance and training; confronts and corrects poor performance; communicates DHS and District values throughout the District; recognizes achievements, sharing them widely; listens to employees, acting on their input when appropriate. Demonstrates a commitment to cultural competency and a diverse workforce.
Encourages employee participation in decision making. Prepares performance evaluations and effectively recommends personnel actions regarding those employees, such as salary increases, promotions, reassignments, disciplinary actions and discharge. Conducts employee selection and personnel practices in a manner consistent with the Department's affirmative action policies, goals and commitment to cultural competency.
Maintains healthy, safe, family-oriented, clean and professional facilities which meet the needs of employees. Supports 'wellness' programs for employees, including ongoing stress reduction and health education. Assures employees are knowledgeable of and in compliance with statutes governing safety, fire, health, services to people with disabilities, etc., that apply to public buildings.
Develops and maintains accurate financial records. Monitors and controls budgets. Assures purchases reflect judicious, prudent use of funds. Provides timely, accurate reports to the District and Central Office. WORKING CONDITIONS Works on a District-wide basis with a diverse group of DHS employees, local government officials, private non-profit agencies, clients and other partners and service providers. May have to deal with frustrated or upset customers, employees or partners. May have to work with multiple partners with conflicting requirements. Much of the work is performed under pressure of time or adverse circumstances. Non-traditional work hours, including overnight stays and frequent work after traditional working hours. Frequent travel to Salem for meetings and committee work. Regular travel within the District. Working in a "virtual" office will be the norm. Frequently works outside a regular office. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation.
 QUALIFICATIONS: Three years of human services related management experience in a public or private organization which included responsibility for ALL of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. OR Two years of human services related management experience in a public or private organization which included responsibility for ALL of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation; AND 45-48 quarter hours (30-32 semester hours) of graduate level coursework in management. OR Three years of professional experience as a human services related program/project leader, assigning and reviewing work of professional staff (e.g.., engineers, etc.) including project responsibility for developing goals and objectives, project evaluation, and monitoring and controlling or preparing a budget. REQUESTED SKILLS
The successful candidate must have the following:

  • Extensive experience with Human Service Programs at the state and county level.
  • Candidates must have experience in developing and reviewing program areas and evaluating programs for consistency, and functional intersections within program areas; within the Self Sufficiency system.
  • Candidates must demonstrate knowledge of Needy Families (TANF), SNAP and Medical programs and JOBS crossover populations.
  • Candidates must have demonstrated experience working with community partners regarding Self Sufficiency policies and procedures and implementation of programs or projects.
  • Candidates must be able to demonstrate a solution focused and team oriented approach to managing.
  • Demonstrated leadership experience in working with diverse teams of employees and community partners.
  • Demonstrated experience leading teams through change management, taking risks and being innovative
  • Strong Communication and listening skills.
  • General knowledge of public speaking techniques.
  • Basic knowledge of principles and practices of financial management.
  • Skill in writing and analyzing general, statistical and technical reports. 

Your Oregon E-Recruit Application must reflect the minimum qualifications of this position. The qualified applicants that most closely match the minimum qualifications and requested skills will be invited for interview.
 ATTACH THE FOLLOWING TO YOUR OREGON E-RECRUIT APPLICATION: A current resume (Title the resume SSP Manager - DHS17-0618 Resume) that clearly describes your experience, skills and/or knowledge related to the requirements of the position and demonstrates that you meet the minimum requirements of the position as listed above. AND A cover letter (Title the cover letter SSP Manager - DHS17-0618 Cover Letter) that clearly addresses each of the requested skills listed above. Qualified applicants whose background most closely matches the desired attributes will be invited to interview.

* Failure to attach this information may exclude you from further consideration.


Veteran's Points:
Eligible veterans who meet the qualifications will be give veterans' preference. To receive preference, veterans must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. Veterans may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.
Questions and Tips:

  • For questions about the job announcement contact:  Nora Leyva-Esquivel
    Workforce Recruitment Consultant,, 503-269-4222
  • For technical help with your login or online application issues, call 1-855-524-5627 from 6:30a to 5:30p PST M-F. Leave a voicemail. It may take up to 24 hrs. to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at:
  • For application tips,

TTY users please contact the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (TTY Users).

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.


The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.