Technical Support Consultant I

  • University of Massachusetts Amherst
  • Amherst, MA, United States
Full Time Information Technology

Job Description

Technical Support Consultant I

The Technical Support Consultant I assists members of the University community (students, staff and faculty) with a wide range of computing questions in person and via telephone/email, documenting all communications in the University's help request tracking system. Must use sound judgment when analyzing client questions in order to identify problems, and determine the appropriate strategies for troubleshooting these problems.

UMass Amherst is one of the major public research universities in America. Nestled in idyllic Amherst, Massachusetts, the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. Amherst, situated in the lovely Pioneer Valley, was rated the #1 college town in America by US News and World Report. UMass Amherst IT is a dynamic and exciting organization with a mandate for continuous improvement. If you are an enthusiastic and innovative individual, we invite you to apply.

For full position announcement including qualifications, and to apply online, please visit:

Include letter of application, resume, and the names, titles, and telephone numbers of at least three current references. Apply by June 16, 2017, for priority consideration; however, applications will be accepted until the position is filled.

The University of Massachusetts Amherst is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities and encourages applications from these and other protected group members.

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