MPN Diversity Recruiters

About This Role... Our client is looking for a Solution Architect to join our Product Engineering department to focus on the API microservice design of our platform. This individual will be primarily leveraging AWS data services for their design. The Solution Architect will need to understand the business strategy, participate in developing a technical roadmap, and be the liaison between Product Engineering and Product Development. In this role you’ll have the opportunity to truly shape how we build/consume our API’s across the entire platform and establish governance practices on our Architect Review board. We are looking individuals who are passionate about the EdTech industry. Your Next Challenge… Lead solution development and prototyping activities based upon business strategy. Serve as a trusted technical advisor for business and technical departments by providing objective, practical and relevant advice. Cultivate organizational partnerships to ensure comprehensive capabilities are developed with proper input from subject matter experts. Work with business stakeholders to understand business strategy and requirements and align solutions to business strategy and business capability model. Create architecture artifacts (Logical Architecture Diagrams, Workflows, Data Flow Diagrams, White Papers, Presentations, etc.) to effectively communicate solutions to varied audiences. Actively build prototypes reflecting business needs and reflect back to stakeholder to ensure that prototypes meet requirements. Update prototypes iteratively to ensure they meet evolving business needs until prototypes turn into development initiatives. Continually evaluate emerging technology and its applicability to the Client’s business strategy and technical roadmap. Ensure solutions meet internal and external policies and requirements for technical standards, security, operation, and support. Participate in making build vs. buy decisions based upon business capability model, resource capacity, and risk. Support delivery teams Provide support to development teams for solving enterprise wide challenging technical problems through application of prototypes and knowledge of industry best practices Provide mentoring on software design, construction and development methodologies through one-on-one interaction, meetings, and brown bag sessions Participate in design and code reviews; assign priority of remediation Actively manage and prioritize a technical debt backlog across all Agile SCRUM teams. Partner with lead developers to produce detailed designs on new initiatives or when utilizing new technologies. Your Skills & Abilities… Able to articulate and advocate strategy and direction for technology and architecture throughout the organization Ability to communicate well with development teams, product managers, project managers, and partners Ability to work under tight timelines in a fast-paced environment while developing and maintaining long term supportive relationships Experience developing enterprise solutions for fast paced organization. Demonstrated ability to work effectively with a wide range of individuals and skill levels Strong understanding of cloud technology and platforms Track record of evaluating technology and applying it to solve business problems. Ability to mentor and coach others in a way that helps them reach their potential Must be able to perform the physical and intellectual requirements of the role, with or without accommodation Your Education & Background… Work experience in application design and development in a fast-paced company or technology consulting environment with experience as an application architect Minimum B.S. degree in computer science or a related field; Master’s degree preferred. An equivalent combination of education and experience will be considered in lieu of a degree Strong experience in developing solutions using a micro-service based architecture approach preferably utilizing cloud technology. Knowledge of industry standard integration patterns. Amazon AWS knowledge is strongly preferred. Familiarity with accessibility and usability (Section 508 and 504 of SRA) a plus

About This Role… We are the Partner Experience team, responsible for researching and creating delightful experiences. We’re a multidisciplinary design team looking to transform education through exceptional products and services for students, teachers, principals, administration, and families. Our design practice is highly collaborative, informed by data, and constantly pushing the boundaries of what’s possible in education. This role will require empathy, thought leadership, and service design skills. You will be responsible for creating and constantly improving a service design practice that works cross-functionally to achieve partner (customer) goals. Your Next Challenge… Utilizing design thinking to build engaging experiences for students, teachers, principals, administrators, and families Collaborate with product managers, engineering, researchers, and designers that deliver on business objectives, brand goals, and are technically feasible Works with client user groups to ensure that design experience requirements and objectives are met Collaborates with the engineering teams, services teams, and external vendors to ensure that the design works for the users Manage the development of team members and mentors in design process and prowess. Serve as implementer of design standards and guidelines throughout their direct team Day-to-day work will consist of people management, design operations management, and design execution Fosters a creative environment for inspiring design Able to work across siloes and organizational layers to create repeatable design processes with a constantly improving quality standard Knows how to manage difficult stakeholders and complex working relationships to produce a desired outcome. Understands the intersection of Design Thinking, Agile, Lean, and Systems Thinking. Able to translate to others and teach new concepts when necessary Operates as a teacher and a facilitator of the design organization Direct management of other design services. Provide leadership and direction on content management and strategy Keeps teams focused on what’s best for the end-user Creates and manages an end-to-end content strategy for digital and physical presences Generate innovative solutions, provide input, and contribute to overall service strategy and design Perform other duties as assigned to ensure the success of the team Your Skills &Abilities… Ability to conceptualize the abstract and manufacture the concrete Ability to create simple and intuitive solutions to complex problems. Expert ability to envision and articulate how to build exceptional experiences Ability to work with partners and internal experts to develop cohesive strategy Expert knowledge of Internet functionality and comparative browser features Working knowledge of HTML/CSS/JS. Hands-on a plus Expert knowledge of best practices in usability as it applies to Web sites and on-line applications Expert knowledge of design processes, including how to teach it to others Strong skills in modern design tools like Sketch, InVision, Adobe Suite, etc. Superior facilitation, presentation, written and verbal communication skills Proven leadership skills Must be able to perform the physical and intellectual requirements of the role, with or without accommodation Your Education & Background… Minimum Bachelor’s Degree in HCI, Human Factors, Information Design, Web Design or related field, or comparable experience in the Industry. An equivalent combination of education and experience will be considered in lieu of a degree Experience in documenting and creating delightful solutions to meet the clients’ business requirements and objectives Exhibited knowledge in developing products or systems, or comparable education. Advanced knowledge of accessibility and accommodation requirements related to User Interface development preferred

About This Role… We are the Partner Experience team, responsible for researching and creating delightful experiences. We’re a multidisciplinary design team looking to transform education through exceptional products and services for students, teachers, principals, administration, and families. Our design practice is highly collaborative, informed by data, and constantly pushing the boundaries of what’s possible in education. This role will require empathy, thought leadership, and service design skills. You will be responsible for creating and constantly improving a service design practice that works cross-functionally to achieve partner (customer) goals. Your Next Challenge… Utilizing design thinking to build engaging experiences for students, teachers, principals, administrators, and families Evangelize and train others on service design frameworks, tools, and thinking to scale service process improvement efforts across teams Document end-to-end journeys, ecosystems, and blueprints. Conduct process analysis to find opportunities for improvement Implement new policies, procedures, or workflows as needed working collaboratively with services teams Collaborate with product managers, engineering, researchers, services teams, external vendors, and designers that deliver on business objectives, brand goals, and are feasible Works with user groups to ensure that design experience requirements and objectives are met Establishes, maintains, and improves relationships throughout the organization responsible for delivery of services Operates as a teacher and a facilitator of service design projects across the organization Generate innovative solutions, provide input, and contribute to overall service strategy and design Leads design and discovery research, collaborating with other internal teams to understand the user problem to be solved Prototypes and pilots new services and service improvements Creates and improves service feedback loops to ensure an exceptional experience throughout Leads the organizational change management to a service design model Your Skills & Abilities… Expert knowledge of Service Design, Design Thinking, and Systems Thinking Expert knowledge of design processes, including how to teach it to others Ability to create simple and intuitive solutions to complex problems. Ability to envision and articulate how to build exceptional experiences Ability to work with partners and internal experts to develop cohesive strategy Knowledge of Internet functionality and comparative browser features Knowledge of best practices in usability as it applies to Web sites and on-line applications Expert facilitation, presentation, written and verbal communication skills Must be able to perform the physical and intellectual requirements of the role, with or without accommodation Your Education & Background… Minimum Bachelor’s Degree in HCI, Human Factors, Information Design, Web Design or related field, or comparable experience in the Industry. An equivalent combination of education and experience will be considered in lieu of a degree Experience in documenting and creating delightful solutions to meet the business requirements and objectives Exhibited knowledge in developing products or systems, or comparable education. Knowledge of accessibility and accommodation requirements related to User Interface development preferred

JOB SUMMARY:   The Workplace Support Supervisor position is responsible for providing technology support to enable effective use of technology across the Southern Company footprint.  This involves utilizing a team model made up of Business Analysts, Analysts, Client Support, Technicians and/or Contractors to ensure the effectiveness, reliability, stability and security of the technology infrastructure across the facilities the incumbent is assigned to oversee.   This may require 24x7 operational support for customers in core business functions. The incumbent and team will also provide project management, consulting, end-user education, and provide the technical expertise needed to meet business objectives.    JOB REQUIREMENTS:   B.S. degree in Computer Science, Computer Engineering, Business, or another related field, is required. Working knowledge of the customer’s business functions and operations and how those operations are supported by the Technology Organization, tools, and services as well as an understanding of how technology adds value to those organizations. Extensive knowledge of technology related disciplines, with a strong focus on end-user technologies and networking.  The incumbent must be knowledgeable on currently relevant industry related products, techniques and trends. Attitude is critical; the incumbent must have a high degree of focus on quality and the business partner’s technology experience.  Must be willing to challenge the status quo for the betterment of the business and the services provided. Must have some knowledge of the budgeting process, fiscal management and how to appropriately estimate costs and plan for ongoing technology projects and maintenance. Must be familiar with basic budgetary principles and techniques and work with manager to establish and oversee both capital and operating budgets. Proven track record of achieving business results working with and through others.  Must be a proven change leader, willing to drive cultural and behavioral change that will contribute to maturing and improving the overall effectiveness for using technology across Southern Company. Excellent analytical, problem solving, planning and project management skills. Strong organizational skills and attention to detail for self and others Ability to prioritize and deal with multiple priorities for multiple people Proven track record of achieving results individually, and working with others.  Strong people skills that have resulted in successful working relationships with customers, peers, and internal and external business partners.  Some experience as an effective evaluator and developer of human capital. Demonstrated leadership skills, including building a strong, results-oriented team, and performance management. Excellent written and verbal communication skills. Demonstrated critical, independent thinking; demonstrated ability to conceive and present creative solutions. Flexible, can work under stress with changing direction and with some supervision. Self-motivated, takes initiative, is proactive, and can remove obstacles for success. Exhibits “Our Values“ in all business interactions.  MAJOR JOB RESPONSIBILITIES:   The Workplace Support Supervisor serves as the first leadership level interface to internal customers at various facilities across the Southern Company footprint.  They are responsible for managing internal customer relationships within assigned responsibility to help ensure the Technology organization is providing the necessary support for the use of technology across the organization.  They also help the business more effectively perform daily work and achieve business goals through the innovative use of technology.  The incumbent is expected to stay abreast of and understand local business needs/changes, as well as help the team respond to the demands of those needs/changes while delivering results in a timely, cost effective, and efficient manner.  With assistance of their manager, the Workplace Support Supervisor continuously evaluates demand and reprioritizes work based on changing business dynamics.   The incumbent provides direction to the Business Analysts and helps plan/respond to key business initiatives that will leverage technology to meet the customer’s business needs.  This position has knowledge of delivering end-user technology to the internal customers.   With the assistance of their manager, the incumbent may be asked to represent the Technology organization at leadership meetings & external forums. The Workplace Support Supervisor is the channel by which other areas of the Technology organization are kept abreast of any potential issues/needs required by the business unit.   The Workplace Support Supervisor adequately and effectively communicates information to their peer groups, and when necessary, they are an advocate for the business partners they support.   The incumbent may be called on help coordinate and/or source state-wide initiatives and ensure continuity/standardization by sharing best practices and acting as a central point of communication.   The Workplace Support team is the face of the Technology organization to the business units.  They will be responsible for ensuring their business partners are informed in advance about technology changes that may impact them.  In many cases, Workplace Support team members will facilitate or coordinate technology implementations and changes.   The Workplace Support Supervisor assists in attracting, developing, retaining, & managing a diverse group of technical individual contributors.  The incumbent will work with their manager during the hiring and termination processes.  They will have direct responsibility for performance management, providing daily work direction, feedback, and coaching to their direct reports.  They are also participate in workforce planning for their organization and assist with identifying and developing successors to their position.   The incumbent works with the Technology Organization Field Operations Storm Coordinator within their geographic area.  In this capacity, the incumbent helps ensure Technology support is coordinated and provided to storm restoration efforts as needed. This may include restoration of communications facilities/equipment that enables the electrical grid to be operated and controlled as well as the temporary set-up of building/locations that require networks, computers, printers, and phones throughout the restoration period.  The Workplace Support Supervisor supports the fleet of mobile technology trailers used in storm support within their geographic footprint.   Budgetary input and monitoring is a vital element of the Workplace Support Supervisor role.  The incumbent works with their manager to develop and monitor the budget for their respective area, ensuring financial accountability for project work and initiatives needed for their internal customers.  To ensure transparency, the Workplace Support Supervisor is responsible for communicating and explaining the cost for the technology products and services delivered to internal customers throughout their area of responsibility.    

POSITION SUMMARY: A leading U.S. energy company seeks an experienced IT security professional to join our Cyber Operations Team in a technical role. The candidate will develop and implement solutions that support advanced threat detection and deterrence. Why settle for the same old cybersecurity job? Do things that have never been done before! The focus will be primarily on defeating external cyber threats, with additional consideration for potential malicious insider threats. The selected candidate will work on a team charged with: 1) advancing technical capabilities, 2) coordinating programmatic elements with other company stakeholders, and 3) executing the development and operations work of the team.   The successful applicant will leverage his/her practical, hands-on experience in cyber security operations to create or integrate innovative technologies that increase the cost of cyber attacks to advanced threat actors. Through the use of commercial and custom cyber defense tools, the team will analyze and understand targeted cyber attacks, fielding mitigation techniques to further understand the plans, intentions, tools, techniques and procedures of threat actors.   RESPONSIBILITIES:  Contribute to the day-to-day technical development and operations of team through continuous learning and experimentation in one or more of the following areas: Network infrastructure management Endpoint management Configuration management Network forensics analysis Endpoint log analysis Malware analysis Support the implementation of innovative processes, strategies, technologies, and operations for cyber defense Build prototype capabilities for cyber defense and countermeasures within an Operational Technology (OT) environment Support the collection of strategic and operational intelligence on cyber threats to the energy sector and the employer Support development and deployment of an alerting method for operational alerts Appropriately escalate alerts on potential intrusion activity to the team lead Follow established workflows for operations and analysis Ensure that standard operating procedures are being followed Administer cyber technologies to mitigate corporate risk Travel is expected to be around 10%, but may vary based on individual preferences, current goals, and operational tempo Must be able to obtain a US Government Clearance  REQUIREMENTS:   Minimum BA/BS in computer science or engineering or equivalent experience Minimum of two (2) years of relevant professional security experience, or a Master’s degree Curious and independent thinker with strong analytical and problem-solving skills Hands-on experience managing either endpoint or network infrastructure in a cyber security organization Basic understanding of attack signatures, tactics, techniques and procedures associated with advanced cyber threats Experience performing network traffic analysis on networking protocols such as: HTTP/S DHCP TCP UDP DNS SMTP etc. Basic knowledge of Windows and Linux operating systems including: file system and data storage registry keys process management including scheduled tasks and services memory management log management etc. Basic understanding of encoding and encryption techniques used by advanced cyber threats, including TLS, custom encryption, Base64, etc. Understanding of tools and practices for monitoring network environments for indications of compromise, including command and control Willingness to adhere to cyber security governance and architecture processes  Preferred Qualifications Experience working in a Security Operations Center (SOC) Familiarity with tools used for cyber deception Hands-on experience with static and dynamic malware analysis and digital forensics tools Hands-on experience with scripting, e.g. python, bash, PowerShell, etc. Familiarity with OT systems and protocols, e.g. HART, modbus, HMIs, etc. Familiarity with global threats to the energy sector Technical certifications such as OWASP, OSCP, OSEE, OSCE, CISSP, GREM, GCFA, etc.   The client is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

JOB SUMMARY This position will support the IT security infrastructure leveraged by our Security Operations Center.  Infrastructure technologies include but are not limited to Security Information and Event Management (SIEM) platforms, Netflow, Full Packet Analytics and much more. This position works with other business unit SMEs to ensure the technologies are integrated and fully utilized as intended in the protection of our large  COMPANY CONFIDENTIAL CLIENT's  cyber related assets.  The role is a technical hands-on role with lots of troubleshooting and problem-solving opportunities.  JOB REQUIREMENTS  A formal education in Computer Science or a related field, or equivalent experience in IT Security related roles is required for this position. Network/Security/System admin experience is preferred. Minimum 6+ years supporting IT infrastructure or Information Security devices/technologies. Minimum 1+ year of experience supporting and managing Splunk Enterprise deployments, as well as understanding of Data and System Administration using Splunk is highly desired.  Experience with distributed clustered environments is a plus Minimum of 3+ years of comprehensive working knowledge of Linux, Unix is a must, and Windows OS is a plus. Scripting skills such as Perl, Python, and/or Shell scripting are a plus. Advanced knowledge of networking protocols and addressing schemes, i.e., TCP/IP functions, CIDR blocks, subnets, addressing, communications, layer 2, netflow, etc. Experience supporting Security Information and Event Management products, such as Connectors, Logger, and Enterprise Security Manager (ESM) - ArcSight, QRadar, RSA Envision a plus. Comprehensive working knowledge and experience supporting netflow technologies - Lancope StealthWatch a plus. Database skills with MySQL, SQL, Oracle are a plus. Excellent problem solving and analytical skills; ability to solve complex technical issues. Strong customer service skills. Exhibit initiative, follow-up and follow through with commitments. Ability to support and work in a team environment. Advanced technical writing skills. Ability to manage multiple tasks and priorities in a high-pressure environment. Understanding of IT Security and the ability to apply risk management principles in all aspects IT Security preferred. Experience with and ability to maintain confidentiality of data. Experience working in or supporting a Security Operations Center is a plus. On-call support after hours will be required. Must comply with any regulatory requirements.  MAJOR JOB RESPONSIBILITIES   Perform as subject matter expert on Splunk Enterprise tools and deployments utilized by the SOC Perform administrative functions managing all SOC infrastructure technology platforms Provide support on all SOC infrastructure technology platforms, present and future deployments. Perform routine equipment checks, upgrades, and preventative maintenance for our IT Security infrastructure. Establish and maintain excellent working relationships/partnerships with the cyber security and infrastructure support teams throughout the Information Technology organization, as well as business unit stakeholder SMEs. Establish and maintain positive relationships/partnerships with appropriate vendors.    Our large  COMPANY CONFIDENTIAL CLIENT  is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law WHO SHOULD APPLY Only "QUALIFIED" candidates who meet all of the minimum years of experience and the vast majority of the job requirements listed above will be considered.   HOW TO APPLY Send your resume and salary requirements to MPN Diversity Recruiters at  Recruiting@mpnDiversityJobs.com . ***Qualified candidates only **** Open or Confidential Candidate Referrals accepted Call our office at 888-676-6389 or email any clarification questions.  

This position is in the Security Operations Center and is responsible for monitoring cyber security activity across COMPANY CONFIDENTIAL CLIENT's  telecommunication and data computing infrastructure; detecting, and responding to any activity found. Response could include but is not limited to: troubleshooting, analysis, diagnosis, communicating with stakeholders, and resolution or coordination of resolution via support groups or business units.   This position is for the night shift Tuesday - Friday (2200 – 0730) EST  JOB REQUIREMENTS: Must be capable of utilizing information security and monitoring tools Minimum 1 year experience with TCP/IP Networking and knowledge of the OSI model preferred Minimum 1 year experience with OS management and Network Devices preferred Minimum 1 year experience with Intrusion Detection/Prevention Systems preferred Minimum 1 year experience monitoring threats via a SIEM console preferred 1+ years performing analysis of log files from a variety of sources, to include individual host logs, network traffic logs, firewall logs, or intrusion prevention logs Excellent problem solving, critical thinking, and analytical skills - ability to de-construct problems preferred Strong customer service skills and decision-making skills Exhibit initiative, follow-up and follow through with commitments Ability to support and work in a team environment Strong documenting and oral communication skills Ability to manage multiple priorities in a high pressure environment Understanding of IT Security and the ability to apply risk management principles in all aspects IT Security Ability to maintain confidentiality of data Must be able to work shifts including nights or overnight A formal education in Computer Science or a related field; or equivalent experience in IT Security related roles is required Formal IT Security/Network Certification such as CompTIA Security +, Cisco CCNA, CEH, SANS GIAC Certified Intrusion Analyst (GCIA) preferred Experience with packet analysis (Wireshark) and Malware analysis a plus Experience working in a Security Operations Center environment is a plus HP ArcSight experience is a plus Splunk experience is a plus  MAJOR JOB RESPONSIBILITIES: Monitor incoming event queues for potential security incidents; Identify and act on anomalous network activity Perform threat hunting for malicious network activity leveraging analytic platform Perform initial investigation and triage for potential security incidents Provide accurate & priority driven analysis on cyber activity/threats Perform payload analysis of packets Detonate malware to assist with threat research Resolve or coordinate the resolution (escalate) of cyber security events Create, manage, and dispatch incident tickets Monitor external event sources for security intelligence and actionable incidents Maintain shift logs with relevant activity Document investigation results, ensuring relevant details are passed to senior analysts and stakeholders Participate in root cause analysis or lessons learned sessions Write technical articles for knowledge sharing Establish and maintain excellent working relationships/partnerships with the cyber security and infrastructure support teams throughout the Information Technology organization, as well as business unit operation centers. Must comply with any regulatory requirements. Our large  COMPANY CONFIDENTIAL CLIENT   is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. HOW TO APPLY Send your   resume   and   salary requirements   to MPN Diversity Recruiters at  Recruiting@mpnDiversityJobs.com . ***Qualified candidates only **** Open or Confidential Candidate Referrals accepted Call our office at 888-676-6389 or email any clarification questions.

JOB SUMMARY   As a member of Our  COMPANY CONFIDENTIAL CLIENT's   Technology Organization’s Customer Engagement portfolio, the Application Analyst will provide Subject Matter Expertise responsible for delivering excellence customer service and proactive technical expertise to facilitate the implementation of new applications, upgrades to existing applications, and support for interfaces between applications. In addition, the position would be responsible for system analysis, design and implementation of changes to meet the business needs.  This includes understanding the system architecture, documentation of system impacts, requirements gathering, and testing requirements for the deployment of those changes. This position would also be responsible for the daily analysis and identification of system problems and the appropriate corrective actions. Primary focus would be to support the On-line Customer Care website and related internal and vendor supported applications utilizing the agile methodology.  JOB REQUIREMENTS    Education and Experience: 4-year Bachelors degree in a computer science, management information systems, business or related degree is strongly desired. Consideration will be given to highly qualified candidates that have comprehensive experience in the electric utility business. Experience with implementing, integrating and supporting technology solutions Experience with Agile implementation methodology preferred Experience leading and managing technology projects including coordinating resources and tasks across multiple teams and business units preferred Experience supporting web-based customer self-serve, vendor, and/or batch application solutions Experience working with and writing queries   required to analyze and solve problems and reconciliation of data from multiple database sources preferred Experience with MS Excel Skills preferred Experience working with data analytic tools such as Adobe Analytics preferred Experience working in complex environments consisting of several domains preferred Experience with developer tools assisting in defining UI/UX experience such as Axshare are a plus Knowledge/Skills/Attributes: Working knowledge and understanding of IT services, business customers, and technology organizational roles / responsibilities which work together to serve internal and external customer needs Knowledge and understanding of software development technologies, methodology and associated tools  Working knowledge of the Agile methodology within a technology organization preferred Comprehensive knowledge and understanding of the Software Development Life Cycle.   Support the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance and retirement of applications to ensure maximum value and reduced cost. Ability to develop, write, edit, review, and organize technical documentation related to computer systems such as users' guides, technical manuals, and instructional materials to ensure that the text can be understood by non-technical users. Knowledge of Visual Studio, .Net, C#, ASP, COBOL, JCL, PowerShell, etc. preferred Excellent   diagnostic, troubleshooting, analysis, and problem-solving skills   with the ability to identify, document, and communicate issues, business requirements, and training material Ability to research solutions to problems with the discipline to follow up on anomalies and problem situations Ability to assess the impact of changes and quantify risk to ensure appropriate business and technical decisions are made Flexible, can work under stress with changing direction and responsibilities and with minimal supervision Effectively organizes tasks, manages multiple shifting priorities/details, and meets tight deadlines Takes initiative to understand issues and take corrective actions or make system changes where necessary Self-motivated, takes initiative, removes obstacles for success with the ability to effectively manage multiple project responsibilities simultaneously. Acts with initiative, speed, and decisiveness High degree of focus on quality, reliability, efficiency, and cost effectiveness Ability to learn in a dynamic and fast paced environment. Must also be capable to learn applications in a quick and efficient manner Capacity to learn and apply new technologies, skills and concepts Excellent communication skills (both oral and written) fostering   open & proactive communication Ability to build and maintain strong relationships with technology, business unit stakeholders, and vendors   with a focus on cooperation & teamwork Effective consulting skills with proven ability to influence others Working knowledge of a customer billing/information system preferred Strong project management skills Experience in the utility industry is a plus Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment   JOB RESPONSIBILITIES Implement, integrate, and/or support technology solutions in a manner that meets or exceeds customer expectations for quality, cost, and timeliness Manage changing priorities and direction with many varying responsibilities (project management, analyst, testing, etc.) with minimal supervision while driving results Ensure required documentation for projects and initiatives are developed Communicate effectively and timely with customers, team members, and management Adhere to Change Management policies and procedures Respond quickly & effectively to all operational and production problems by researching solutions to problems and obtaining the discipline to follow up on anomalies and problem situations Build effective relationships with peers, management, and customers Display ability to work independently of direct supervision Develops, enhances, communicates and documents the application processes and related tools including but not limited to process flow diagrams as needed Manage updates and improvements to application processes, working with and through others Work with other process owners to ensure all interfaces between processes are identified and function properly Interfaces with IT groups that have a hand in supporting the product or other closely aligned products. Keeps up with industry research and current events. Assist with maintaining relationships with vendors around product roadmaps, product support, maintenance, and issue resolution.  Other Requirements: Occasional night and weekend work may be necessary.  Occasional travel may be necessary.    Our  LARGE COMPANY CONFIDENTIAL CLIENT is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.   How to Apply Send your resume and salary requirements to MPN Diversity Recruiters at  Recruiting@mpnDiversityJobs.com . ***Qualified candidates only **** Open or Confidential Candidate Referrals accepted Call our office at 888-676-6389 or email any clarification questions.