Centennial, CO or Hartford, CT or Nationwide
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Description Summary
The Premium Audit Customer Service Associate handles customer service calls of a routine nature and is able to resolve most of the less complex calls, seeking guidance and direction as needed. Responsible for providing direct customer service to insureds, agents, and internal customers and assisting with to various Premium Audit inquiries . As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This is a virtual remote position.
Primary Job Duties & Responsibilities
Communicates with insureds and agents on less complex questions regarding policyholder report completion and premiums developed at audit.
Explains routine audit results and terminology on vouchers for commercial lines insurance policies.
Researches and identifies problems and disputes raised by insureds or agents by using imaged file, Workers Compensation, General Liability, and Classification manuals.
Documents insureds concerns and all subsequent action taken by the department.
Resolves issues and responds in a timely manner to questions from agents and internal/external customers.
Analyzes incoming calls/emails to determine if audit is correct, if revision is needed or if account should be referred to a resolution specialist.
Communicates with Audit Managers when information is received from insured concerning physical audit.
Assists Accounting and Marketing offices with referrals regarding audit information or procedures.
Maintain current working knowledge of basic rules, regulations and classification procedures applicable to premium determination.
Maintains a working knowledge of state regulatory auditing requirements.
Maintains a working knowledge of Commercial Line insurance and Premium Audit procedures.
High School diploma required.
One year work experience in a customer service role.
Education, Work Experience, & Knowledge
One or more years exposure to call center or insurance/premium audit work experience is preferred.
Excellent oral and written communication skills required.
Strong analytical and reasoning skills preferred.
Good Microsoft Office skills preferred.
Clearly expresses ideas, recommendations, etc. verbally and in writing preferred.
Job ID: R-2261 Job Category: Customer Service Location: Centennial, CO Additional Locations: Hartford, CT, Nationwide
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.