7 Customer Service jobs

MAJOR DUTIES: *        Serves as the designated Division of Information Technology (DIT) Field Office Representative (FOR) for the Chief Information Officer Organization (CIOO) to implement the Service Level Agreement (SLA) and to coordinate interface with divisions in Field Offices on DIT IT services including the implementation of major IT improvements, renovations, and service implementations within FDIC. *        Monitors the operation and functions of the local area networks (LAN) within the Field Offices, and the integration with the Regional Office networks and other telecommunications systems.   *        Supports and implements hardware, software and network configuration of the client server environment of all systems and has functional and operational responsibility for all IT equipment within the Field Office(s).   *        Prepares and coordinates operational specifications and procedures for the implementation of systems at the Field Office which includes IT improvements, renovations, and service implementations. Specifies the hierarchical structure and systems configuration interface plans for deployed systems. Qualifications Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here . To qualify at the CG-13 level:   Applicants must have 1 year of specialized experience equivalent to at least the grade 12 level in the federal service . Specialized experience is experience troubleshooting and resolving hardware and software issues related to Windows Operating System and MS Office Suite; remote access capabilities; repairing laptops, desktops, and printers; imaging of workstations; and networking consisting of configuring and troubleshooting workstations to connect to wired and wireless networks. In addition to the minimum qualification requirements listed above, you must also have IT-related experience which demonstrates proficiency in each of the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position.  For more information, click here . Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.

Major Duties: * Plans project management activities for systems development and maintenance projects, including planning and scope definition, managing tasks, monitoring budgets, monitoring and reporting progress, setting priorities, adjusting schedules, and managing emergency situations. * Supports IT project implementation by utilizing tools to support requirements management, source code management, test and release management, and project management and implements  and coordinates activities with clients and other DIT support areas. * Monitors contractor performance, reviews and evaluates contractor deliverables, and reviews contractor invoices, develops contractual documentation (Statements of Work (SOWs), and Statements of Objectives for acquisition of IT systems, equipment, and services required for the project. * Provides requirement definition, including the analysis of business processes and documentation of functional requirements. Coordinates the development, including coding, configuration, integration, unit testing, and test automation of software and database components. * Performs studies on subjects of interest to the Corporation and writing position papers recommending corporation policies and reviews project deliverables with FDIC and non-FDIC clients to ensure they meet requirements and working with clients to meet expectations. * Coordinates information system project activities with FDIC and non-FDIC clients, including planning, requirements analysis, testing, and implementation tasks. Qualifications Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here . You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants must have one year of specialized experience equivalent to at least the grade CG/GS 12 grade level in the Federal service. Specialized experience includes performing the planning, implementation, management, and coordination of full systems lifecycle activities for no code/low code SaaS/PaaS solutions (e.g. Salesforce, Appian, ServiceNow) with applied use of Agile development methodologies.    Qualifications Required: Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here .  

You are a Senior Technical Recruiter with experience in full life cycle recruitment in a corporate environment. You are known for your exceptional customer service, networking, and client satisfaction skills. You have a successful history of filling your requisitions in an efficient, timely manner. This position supports and actively contributes to all functional areas of the talent management recruitment life cycle and reports to our Director, Human Resources. This is a temporary opportunity with assignment duration of six (6) months, with possibility for assignment extension. Location: Client's downtown Portland headquarters. Your next challenge… Lead and Support full life cycle talent acquisition for all technical needs, from job specification through the employment offer and on-boarding process Support the Director, Human Resources in developing and augmenting talent strategies that include, but are not limited to:  Enhancing diversity efforts Augmenting internal resourcing practices Recruiting/Screening/Interviewing/Scheduling Pipeline Development and Management Relocation/Travel and other processes related to on-boarding or off-boarding talent  Ensure talent acquisition files are completed in accordance with compliance standards, which includes evaluations, applicant tracking and appropriate utilization of Applicant Tracking system Develop and cultivate strong relationships with various levels of management, internal and external candidates, and external talent resources Use and support the ATS, in carrying out talent acquisition activities   Competencies… Customer focus : build strong customer relationships and deliver customer-centric solutions. Communicate effectively : develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences Manage ambiguity : operate effectively, even when things are not certain, or the way forward is not clear. Value differences : recognize the value that different perspectives and cultures bring to an organization. Collaborate : build partnerships and work collaboratively with others to meet shared objectives. Drive results : consistently achieve results, even under tough circumstances. Instill trust : gain the confidence and trust of others through honesty, integrity, and authenticity. Education and Experience Four-year degree in Business or related field, with a minimum of five years’ experience in Technical Recruiting; OR an equivalent combination of two years’ education and seven years’ experience will be considered in lieu of a degree Ability to perform exceptionally well in fast-paced, ambiguous, challenging environment Proficiency with multiple Applicant Tracking Systems (ATS) Demonstrated high level of customer service and ability to work independently Knowledge of basic EEO employment law required Our Client strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization’s mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries. Our  LARGE COMPANY CONFIDENTIAL CLIENT is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. How to Apply Send your resume and salary requirements to MPN Diversity Recruiters at  Recruiting@mpnDiversityJobs.com . ***Qualified candidates only **** Open or Confidential Candidate Referrals accepted Call our office at 888-676-6389 or email any clarification questions.

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.   Job Title:  IC Clinical About the role : This Clinical position requires someone with a strong clinical aptitude that can work in a team environment. Responsibilities unique to this position are having a good understanding of the catheterization lab and being able to build strong relationships with the physicians and the staff. The Interventional Cardiology team with Boston Scientific is looking for high energy, driven, passionate people, looking to not just change jobs, but start an amazing career!   At Boston Scientific, our products and technologies are used to diagnose or treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets. In Interventional Cardiology (IC) we design, develop, and produce technologies for diagnosing and treating coronary artery disease and other cardiovascular disorders. Medical Conditions we provide solutions for include: Cardiovascular Diseases, Coronary Artery Disease, Acute Myocardial Infarction. We are able to provide a number of solutions to patients that include: Drug-Eluting Stents, Bare-Metal Stents, Catheters, Balloons, Guide Wires, Coronary Atherectomy and Coronary Intravascular Ultrasound. We have a robust product line and pipeline, and we will continue to make an investment in Interventional treatments. This Clinical Representative will have the opportunity to promote company products within a defined geographic territory. This will be accomplished by expanding usage of company products within current accounts in an effort to meet a sales quota based on company sales goals and to directly increase sales revenue of the company.    Your responsibilities inlcude:         Assist in execution of pro-active regional plan that involves clinical, sales, and service support to improve market share and increase quality of service to customers. Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, specialty product usage and customer training. Attends cases in customer accounts and advises physicians on clinical attributes / techniques associated with our coronary products. Represents IC field organization during designated BSC clinic lab days. Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms. Provide supplemental training support during product launches and for high touch specialty products (filter wire / rotablator). Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions (especially training, troubleshooting and general case support for iLab hardware / IVUS). Responsible for consignment inventory tracking, semiannual audits, expired product and returns. Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation. Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements   What we're looking for in you:  Minimum Education and Experience (or Equivalent) Basic Qualifications 3-5 Years with BA; 1-2 Years with MBA Minimum 2 years previous experience in medical device sales   Preferred Qualifications Previous Cath Lab or Cardiovascular experience. Strong clinical aptitude. Proven ability to take on a large number of accounts and travel. Problem solving and the ability to be coached and directed by other teammates will allow collaboration and success in selling IVUS, DES, balloons and the full bag of specialty products.   Boston Scientific (NYSE: BSX)   transforms lives through innovative medical solutions that improve the health of patients around the world.  As a global medical technology leader for more than 30 years, we advance science for life by providing a broad range of high performance solutions that address unmet patient needs and reduce the cost of healthcare.  For more information, visit us at   www.bostonscientific.com . About us As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. Boston Scientific is an Equal Opportunity Employer   Requisition ID:  451143   Nearest Major Market:  Springfield  Location:   Springfield/Joplin, MO, US, 65801 Additional Locations:   US-MO-Kansas City/Independence Job Segment:  Clinic, Medical, Medical Technology, Medical Technologist, Ultrasound, Healthcare

Job Description General Purpose of Job :   Responsible for the delivery of exceptional coordination, support, assistance, facilitation and administration required to successfully execute Language and Interpreter Services to Sparrow’s patient population. This position will also reduce barriers to care by identifying patient and family needs with investigation and resolution of complaints and grievances, and sources of emotional and cultural support across the continuum of care. Essential Duties : This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. Serves as a liaison between all patients, families, guests, caregivers, and physicians, when concerns need to be addressed.  This may include:  Bedside visits, family meetings, plan of care meetings, etc. Interviews patients, or their representatives, to obtain relevant information related to patient feedback or special requests. Participates in the investigation and reporting of complaints and grievances, which may include: reviewing of entries in the EMR about care delivered. Documents all investigations, resolutions, and follow up information in the designated complaint tracking system to ensure compliance with all required regulations. Focus on awareness of and compliance with Patient Rights regulations. Coordinates interpreter services by ensuring the smooth flow of operations, implementing policies and procedures, and enforcing rules and regulations. Coordinates onsite interpreters through various agencies. Reviews all invoices to ensure what was billed was a service provided to a patient. Has oversight of multiple interpreter services contracts and invoicing. Orients new staff and trainees on the availability of interpreter services.  Assist with the development of brochures for staff and providers on the interpreter services program and on how to schedule interpreters.  Formulate and publicize grievance procedures for LIS patients in the commonly encountered languages of the hospital, including provisions for patients who feel they have not been provided with adequate interpreter services. Assist with the development and updating of organizational policies and procedures for the provision of interpreter services and translation of written materials. Develop, coordinate and implement a system for timely provision of interpreter services, including a scheduling system for appointments where the need for an interpreter is anticipated, as well as for those visits that are not scheduled (e.g. Emergency Department or inpatient services). Monitors and evaluates interpreter services processes.  Including quality assurance, risk management and grievance procedures for individual patients and/or individual vendors. Performs various word processing, typing, and proofreading duties including correspondence, forms, tables, charts, records, schedules, which may be confidential in nature. Assists with ongoing and ad hoc special projects. Assists in budget preparation, establishes systems for expenditure of funds and expense control, tracks finances, and reconciles with budget statements related to interpreter services. Establishes, maintains, and revises record keeping and filing systems; and sorts, files and classifies correspondence, articles, records and other documents. Provides support when other duties are assigned. Job Requirements General Requirements • None Work Experience • Excellent customer service and interpersonal skills. • Good writing and communication skills. Education • Bachelor degree in healthcare, business, psychology or related field. Specialized Knowledge and Skills • Able to interact effectively with all levels of personnel, including leadership and external liaisons. • Must be flexible in order to respond quickly and positively to shifting demands and opportunities; able to work under tight deadlines and handle multiple tasks. • Able to follow directions and work independently as well as within a team environment. • Able to be a proactive self-starter who understands the details within a much larger context. • Must pay attention to details and have the ability to follow up and follow through. • Demonstrates a positive, proactive, and self-directed approach. • Demonstrates strong problem-solving skills. • Able to plan, organize, and carry out multiple related activities. • Able to work in a multi-department environment. • Able to work effectively in a culturally and educationally diverse environment. • Must be proficient with MS Word, Excel, and Outlook • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. • Demonstrated ability to exercise discretion and judgment in relaying information, responding to requests, prioritizing workloads, and able to complete multiple and complex tasks without supervision. Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Position Overview: Under the direction of the Field Service Manager, the Field Service Technician is someone who schedules and performs field service work in accordance, as well as manages a limited parts inventory, with company policies and procedures. Duties include performing service work along with timely and accurate documentation of work performed. Responsibilities: Field Service (primary): Completes dispatches in 48 hours or rejects dispatch so it can be reassigned Complete work thoroughly to achieve 95% or higher FTFR Follow field testing and rework procedures accurately Document all inspections, maintenance, repair work and failures in the field through dispatch in Online Remedy Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices When assigned, inspect newly installed equipment Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment. Customer Service (primary): Schedule and perform field service work assigned by Customer Tech Support supervisory staff Log all service claims in Online Remedy within 24 hours of work completed Answer Field Technician service calls, diagnose and set service remedy into motion Maintain an accurate inventory of service parts and perform audits Discuss, Present and Close Preventive Maintenance Service Contracts and Out of Warranty Service Quotes available to Customers Discuss with Customer continued Service when product is no longer under warranty Discuss New Products with Customers Keep Sales informed of upcoming purchases Customers are planning Management Support: Provide accurate service reports to management when requested Frequent communication with Customer Tech Support, Quality, and Sustaining Engineering teams to assure high levels of quality and design of JHTNA products. Report to Manager if Customer is having any issues that should be addressed at a higher level Qualifications: Education: High school diploma or equivalent required College degree in related field preferred Additional training in commercial fitness industry or combination of education and experience preferred Experience: Minimum of 2-3 years experience in a technical support or service role required Experience in technical and mechanical problem solving preferred Working knowledge of commercial fitness industry preferred Strong working knowledge of Microsoft Office Suite and similar communication related software Experience with Microsoft CRM Experience in field service preferred Other Requirements: Valid drivers license Valid passport Ability to analyze technical and mechanical problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Product discounts Wellness programs EOE/M/W/Vet/Disability Apply Here PI110279145

The HR Coordinator is responsible for answering phones, assigning work, triaging client matters, conducting research into HR questions, and collaborating with the rest of the HR services team. A successful HR Coordinator has a keen sense for prioritization, customer service and feels comfortable navigating complex workflows. The person in the role acts as the first point of contact for clients and supports the team by developing initial responses to HR questions. The individual who fills this role must be comfortable working in a fast-paced and high phone volume environment with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, email). This role has a variety of different growth opportunities within our organization. Essential Duties and Responsibilities Answer, triage and transfer client calls with high level of customer service Manage incoming written client correspondence and phone calls for 90+% of the workday Assign client requests based on expertise and availability Create, update and process tickets with accuracy on Mammoth’s platforms Collaborate and work well with others with interruptions in an occasionally loud environment Manage email and phone communication for appointment reminders, follow-ups, and other communication Research HR and related topics for HR services team to use when responding to client questions Support HR Consultants and Specialists by preparing custom documents for clients, such as job descriptions, and employee handbook policies Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements Schedule meetings, calls, training sessions in multiple platforms Responsible for thorough and timely documentation and related requests through our systems Assist with process development, documentation, and overall workflow improvements Provide administrative support to team members on an as needed basis Other tasks depending on the volume, needs and capacity of the HR Services team Qualifications  HR experience or Spanish fluency are preferred qualifications One or more year of experience working in a Human Resources, customer service or research role Stellar customer service skills with a professional sense of compassion for difficult situations Strong attention to detail Intermediate or greater Microsoft Office suite skills Excellent interpersonal, communication, and presentation skills Ability to build strong relationships and work well with peers, managers, and clients High level of discretion and ability to follow policies on confidentiality Ability to communicate with a wide variety or audiences Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision Ability to work in a loud and environment and manage distractions Strong reading comprehension, internet navigation and research skills Strong customer service skills; ability to listen to and understand complex HR issues Ability to organize and efficiently manage multiple priorities with a sense of urgency Ability to manage heavy telephone, email, and other message format volume Physical Demands of Work Environment The work environment is often noisy with frequent interruptions. While performing the duties of this job, the employee is constantly required to effectively communicate via telephone, video call, and email. The employee is frequently required to remain in a stationary position and occasionally required to move from one location to another, inside or outside of the office. The employee is required to constantly use computer and office productivity equipment such as a desktop computer, laptop, tablet, printer, and calculator, as well as computer software such as the Microsoft Office Suite. The employee must frequently move up to 10 pounds and occasionally move up to 25 pounds. The office has an open floor plan and the noise level in the work environment is usually moderate to loud.  Mammoth is an Equal Opportunity Employer and complies with ADA regulations.