14 Customer Service jobs

NOTE: TO BE CONSIDERED FOR THIS VACANCY, ALL APPLICANTS MUST APPLY ONLINE AT: https://agency.governmentjobs.com/alachua/default.cfm Salary: $16.75 - $25.21 Hourly $34,842.70 - $52,433.47 Annually Bachelor's degree in a related program area and one year of experience with responsibilities for a specific program or program area; or any equivalent combination of related training and experience. Successful completion of a criminal history background investigation is required prior to employment. Applicants within six months of meeting the education/ experience requirement may be considered for trainee status.  Position Summary: This is responsible administrative work coordinating a program to ensure that implementation and prescribed activities are carried out in accordance with specified departmental objectives. An employee assigned to this classification coordinates program activities to ensure administrative efficiency and compliance with departmental standards. Work is performed under the direction of a higher level supervisor or manager and is reviewed through conferences, reports, and observation of results obtained.  Examples of Duties: ESSENTIAL JOB FUNCTIONS Selects employees and/or volunteers according to knowledge and experience in area with which program is concerned. Confers with staff to explain program and individual responsibilities for functions and phases of program. Reviews reports and records of program activity to ensure progress is being accomplished toward specified program objective. Modifies and/or changes program methodology as required to redirect activities and to attain program objectives. Prepares program reports for higher level supervisors. Controls expenditures in accordance with program budget allocations. Develops policies and procedures for the program's operation in conjunction with department director or immediate supervisor. Develops and/or assists in the development, implementation and maintenance of related computer programs. Responds to inquiries and/or complaints regarding the operation of the program. Assists in monitoring contracts related to the operation of the program. Coordinates all activities dealing with federal, state and local agencies. Ensures efficient and effective daily operations of the program. Performs related work as required. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of current practices and principles of the program or program area. Knowledge of federal, state and local regulations related to the program or program area. Ability to develop and implement operating policies and procedures. Ability to establish and maintain a good working relationship with the public, contractors local business owners and Constitutional Officers. Ability to attain proficiency in the operation of computer hardware, software and related programs. Ability to communicate effectively, both orally and in writing and to prepare and organize written reports. Ability to generate necessary paperwork in accordance with state and local ordinances. Ability to plan and organize work and manage time. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk and hear. The employee is occasionally required to reach and to be mobile. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  

NOTE: TO BE CONSIDERED FOR THIS VACANCY, ALL APPLICANTS MUST APPLY ONLINE AT: https://agency.governmentjobs.com/alachua/default.cfm Salary: $20.60 - $31.99 Hourly $42,837.81 - $66,543.98 Annually Bachelor's degree in public administration, business administration, or a related field and two years of professional experience as an office manager; or any equivalent combination of related training and experience.   This position requires  the completion of Microsoft Excel and Word standard skills assessment with a minimum score of moderate knowledge. These tests  can be taken at CareerSource NCF, located at 10 NW 6th Street, in Gainesville. Please call Human Resources at  (352) 374-5219 to confirm that your scores are on file if you have already submitted them. Scores must be received by the Alachua County Human Resources office no later than 5:00 p.m. on the Thursday after the position closes .    Successful completion of a criminal history background investigation is required prior to employment. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.   To view instructions and schedule for skills assessments with Florida Works click  here .  You should scroll down to the Training and Assessment calendar to find the current calendar.    Position Summary: This is highly responsible professional work providing executive support and maintaining administrative operating systems for the Alachua County Board of County Commissioners (BoCC) Office and the County Manager's Office. The incumbent assigned to this position is responsible for performing complex and varied administrative work. Responsible for directing the provision of timely quality support services to the County Manager, Deputy County Manager, Assistant County Managers and/or the Board of County Commissioners, including constituent services, by developing and implementing functional and appropriate operating systems and procedures, exercising sound judgment and decision making skills, and focusing on quality customer service. Work is performed independently under the general direction of a higher-level supervisor and is reviewed through reports, conferences and observation of results obtained.   Examples of Duties: ESSENTIAL JOB FUNCTIONSMay supervise and coordinate the activities of subordinate employees including interviewing, hiring and training; determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews;  conducting departmental training and orientation; rewarding and coaching employees. Manages the information flow for the County Manager, Deputy County Manager, the Assistant County Managers and/or the Board of County Commissioners; manages the information flow on a variety of tasks performed independently or by subordinates to ensure satisfactory completion. Directs the maintenance of scheduling, calendars, and reservations for the County Manager, Deputy County Manager, Assistant County Managers and/or the Board of County Commissioners. Processes travel requests; makes travel arrangements; processes reimbursements for travel. Establishes uniform correspondence procedures and style practices. Prepares and maintains standard operating procedures. Prepares drafts of speeches, presentations, resolutions, ordinances, contracts and administrative policies as assigned. Coordinates the preparation of routine/non-routine correspondence of a complex and/or sensitive nature on behalf of the County Manager's Office and/or the Board of County Commissioners. Reviews, prioritizes, assigns and follows-up on mail for the County Manager, Deputy County Manager and Assistant County Managers and/or the Board of County Commissioners. Investigates and follows-up on citizen requests for service, complaints and requests for information. Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Research, interpret and develop data for assigned non-routine special projects. Performs related work as may be necessary.   County Manager's Office  May supervise and coordinate administrative and clerical support for the County Manager's Office. Assists in the development of short and long range plans; gathers, interprets and prepares data for studies, reports and recommendations; coordinates activities with other County departments and outside agencies as needed. Responsible for fiscal and budget job functions including entering performance measures and assist with and/or processes fiscal/payroll duties along with invoice processing, purchasing requisition, etc. for the County Manager's Office and BOCC.  Supervises and/or assists in the processing of invoices and bills for payment, reconciliation of purchasing card database and processing payment of purchasing card charges.   Supervises and/or assists in providing administrative and clerical support to the Deputy County Manager, the Assistant County Manager and the Economic Development Coordinator. Maintains, orders and inventories office supplies. Maintains records for copier(s) and contacts for repairs/supplies as needed.  Board of County Commissioners Office May supervise and coordinate administrative and clerical support for the Board of County Commissioners. Supervises and coordinates Board of County Commissioners processes: the agenda process includes reviewing agenda sheets, orienting, and training customers of the Agenda Office and assists in developing the County Manager's report, and advisory board reports. Directs the automated agenda process for County Commission meetings, including system training and guidance. Develops, implements, maintains, and directs procedures to process the Chair's mail and establish filing systems for each County Commissioner. Supervises and assists in the preparation of appropriate response to constituent requests. Maintains appropriate system of checks and balances to ensure quality and timely responses are provided. Independently coordinates, schedules, researches, interprets, and develops routine and non-routine projects assigned by the higher-level positions in the County Manager and Commission offices. Revise and update the County Administrative Procedure Manual on-line as needed.  NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge and understanding of standard operating procedures, BOCC employee policies, automated systems, and policies applicable to local governments. Thorough knowledge of principles and practices of organizational administration and management, budgeting, and human resource management. Thorough knowledge of modern office practices and procedures; business English/vocabulary, grammar, punctuation, spelling and mathematics. Skill in the operation and use of a personal computer including word processing, spreadsheet and database software; calculator; telephone; copy machine; and fax machine. Ability to understand and ensure compliance with BOCC employee policies manual, and county standard operating procedures. Ability to prepare detailed written reports and procedures. Ability to analyze emergency situations quickly and accurately and respond with an appropriate course of action. Ability to develop, guide, organize and counsel staff, including the ability to effectively appraise employees' performance and propose any necessary disciplinary actions. Ability to proofread and make appropriate changes to documents and correspondence. Ability to understand and ensure compliance with laws, rules and regulations governing all types of governmental activities. Ability to effectively communicate, both orally and in writing; including public speaking and presentations and the preparation of written reports and memorandum. Ability to establish and maintain effective working relationships with employees, supervisors, government agencies and the general public. Ability to analyze and evaluate departmental programs, procedures and policies to ensure services are delivered efficiently and effectively.  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to reach and be mobile. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NWEA™  has an exciting opportunity available for a Senior Account Executive within our State and Government Partnerships group. We are expanding our services and we’re seeking talented K-12 educational sales professionals to join our team! The ideal candidate will have extensive knowledge and experience with K-12 assessment (formative, Interim and Summative) as well as experience working in a consultative sales capacity with State Department(s) of Education. This is a remote home-based position with a strong preference for candidates who reside in the Southeast region of the U.S. as that will be the main territory. NWEA™ offers a competitive salary; an outstanding benefits package; and career growth opportunities. We search for people who demonstrate a passion for their work and who can contribute to our continuing success and growth. Qualified candidates will have a strong understanding of K12 interim, formative and state summative assessment products and ideally will have worked with decision makers regarding assessment solutions at State Departments of Education.   Founded by educators nearly 40 years ago, NWEA™ is a global not-for-profit educational services organization known for our flagship interim assessment, Measures of Academic Progress® (MAP®). More than 7,600 partners in U.S. schools, school districts, education agencies, and international schools trust us to offer pre-kindergarten through grade 12 assessments that accurately measure student growth and learning needs, professional development that fosters educators’ ability to accelerate student learning, and research that supports assessment validity and data interpretation. To better inform instruction and maximize every learner’s academic growth, educators currently use NWEA assessments with nearly eight million students.   Position Summary   The Senior State Account Executive is the primary partner contact with responsibility for hands-on development and execution of NWEA sales relationships, results, and associated programs. The Senior State Account Executive ensures that goals and strategic objectives are met or exceeded and develops and maintains long-term supportive partner relationships with assigned state or federal education agency and local education agencies as applicable. Responsibilities • Develop and implement sales strategies, plans, and tactics for prospective and existing state and local accounts in alignment with the strategic direction of NWEA  • Manage partner relationships by creating, expanding and sustaining strong partnerships at the state, district, and building levels  • Assume responsibility for the success of each account for the full lifecycle of relationship  • In collaboration with the Director and the Marketing team, create individual account communications and contribute to general communication documents for partners and staff  • In conjunction with Director and related teams, negotiate partner deliverables and manage internal activities to ensure successful satisfaction of partner needs  • Develop revenue, expense, and sales budgets and objectives in consultation with Director  • Regularly communicate schedules, issues and proactive updates to partners and internal stakeholders  • Collaborate to define goals, scope and success metrics for new partnerships within established parameters consistent with the established account management practices of NWEA  • Manage partner accounts and vendor processes to maximize performance and consistency  • Ensure appropriate and accurate partner billing and financial administration  • Use market, partner, and competitive analysis to create win-win opportunities for partners and NWEA  • Provide input to and receive guidance from the Director and the Marketing team in order to maximize lead generation and Web support  • Employ conceptual and strategic selling practices in managing accounts  • Facilitate, as appropriate, partner participation in informing product strategies, design, timelines and development as requested by the Director and the Marketing and Product Development teams  • Complete timely reports and updates within NWEA’s established processes and CRM tools  • Provide consultative services to partners enabling them to achieve academic achievement and growth goals  • Participate and provide leadership as a results oriented member of the Partner Relations team  • Escalate critical issues to Director as needed  • Engage organizational resources, as appropriate and with Director guidance, to ensure partner success and satisfaction  • Employ appropriate interaction modes to ensure partner satisfaction, success, and goal attainment including face-to-face interactions, group sessions, Webinars, letters, emails, etc.  • Mentor any assigned State Account Executives  • Travel as required (up to 50%)   • Perform other clearly-defined duties as assigned to ensure the success of the team and the entire organization Skills and Abilities • Experience in targeting, developing and successfully enhancing partner relationships  • Proven track record of meeting and exceeding goals aligned with strategic sales forecasts  • Skilled in analyzing and translating complex partner requirements into NWEA’s business processes with capacity to seek counsel and work effectively cross-functionally resulting in sound business and relationship decisions  • Assist in defining and evaluating deliverables, parameters and language for partnership and vendor agreements and contracts  • Ensure performance to contract  • Monitor and ensure organizational compliance with federal, state, district, and building-level performance and reporting requirements  • Ability to gain acceptance of products and recommendations using constructive planning, presentation and persuasive skills in multiple relationships  • Strong leadership and interpersonal relationship skills for engagement at every level of the organization  • Strategic systems thinker and contributor  • Ability to set clear goals and priorities and to translate concepts into actionable objectives  • Consistently professional, diplomatic, tactful and respectful  • Self-motivated to establish personal rapport, build strong partnerships and genuine passion about NWEA’s mission and strategic goals  • Ability to recognize, manage and resolve conflict and to utilize creative tension to move teams toward solutions and positive outcomes  • Operate with the highest integrity  • Exceptional oral and written communication skills; can clearly articulate ideas and issues, ask questions for clarity and understanding and appreciation for diverse perspectives  • Enjoy prospecting and building a multitude of opportunities  • Skilled in strategic and consultative selling practices  Education and Experience • Minimum Bachelor’s degree required  • Minimum of eight years of consultative/relationship sales account management; must have deep understanding of K12 assessment products with the ability to pursue strategic conversations with state level decision makers in the K12 assessment market  • Experience managing multiple partners with long sales cycles and a complex product or service offering; state or government agency account management experience preferred  • Solid experience using opportunity management software (CRM) such as salesforce.com  • Experience with NWEA assessments systems preferred  • Experience in Miller-Heiman strategic and consultative sales approaches preferred  • Experience in educational environment preferred NWEA’s generous benefits package includes: 100% employer paid medical, dental and vision insurance for eligible employees; company-paid public transportation, indoor bicycle racks, and free on-site parking; convenient location near public transportation near the Pearl District in downtown Portland; additional monthly compensation in the form of flex pay; and a 15% annual employer contribution toward our 403b retirement plan. In addition, NWEA’s culture promotes work-life balance. Accordingly, we offer 4 weeks’ PTO in the first year, 5 weeks’ PTO after the first year anniversary, and 6 weeks’ PTO after the second year anniversary and in subsequent years. Our employees also enjoy flexible work schedules. NWEA is an equal opportunity, affirmative action employer, and we do not discriminate against employees or job applicants on the basis of race, color, national origin, age, religion, gender, disability, sexual orientation, veteran status, or any other status or consideration protected by local, state and federal laws, except where a bona fide occupational qualification applies. Equal opportunity applies to hiring, promotion, training, compensation, and any other organizational action. NWEA's written Affirmative Action Plan is available to all employees and job applicants upon request.

NWEA™ has an exciting opportunity available for Account Executive within our State and Government Partnerships group. We are expanding our services and we’re seeking talented K-12 educational sales professionals to join our team! The ideal candidate will have extensive knowledge and experience with K-12 assessment (formative, Interim and Summative) as well as experience working in a consultative sales capacity with State Department(s) of Education. This is a remote home-based position with a strong preference for candidates who reside in the West region of the U.S . NWEA offers a competitive salary; an outstanding benefits package; and career growth opportunities. We search for people who demonstrate a passion for their work and who can contribute to our continuing success and growth. In return, NWEA™ offers a generous benefits program and provides challenging and exciting work opportunities. Qualified candidates will have a strong understanding of K12 interim and state assessment products and ideally will have worked with decision makers regarding assessment solutions at State Departments of Education.   Founded by educators nearly 40 years ago, NWEA™ is a global not-for-profit educational services organization known for our flagship interim assessment, Measures of Academic Progress® (MAP®). More than 7,600 partners in U.S. schools, school districts, education agencies, and international schools trust us to offer pre-kindergarten through grade 12 assessments that accurately measure student growth and learning needs, professional development that fosters educators’ ability to accelerate student learning, and research that supports assessment validity and data interpretation. To better inform instruction and maximize every learner’s academic growth, educators currently use NWEA assessments with nearly eight million students.   Position Summary The State Account Executive is the primary partner contact with responsibility for hands-on development and execution of NWEA sales relationships, results, and associated programs. The State Account Executive ensures that goals and strategic objectives are met or exceeded and develops and maintains long-term supportive partner relationships with assigned state or federal education agency and local education agencies as applicable. Responsibilities • Develop and implement sales strategies, plans, and tactics for prospective and existing state and local accounts in alignment with the strategic direction of NWEA • Manage partner relationships by creating, expanding and sustaining strong partnerships at the state, district, and building levels • Assume responsibility for the success of each account for the full lifecycle of relationship • In collaboration with the Director and the Marketing team, create individual account communications and contribute to general communication documents for partners and staff • In conjunction with Director and related teams, negotiate partner deliverables and manage internal activities to ensure successful satisfaction of partner needs • Develop revenue, expense, and sales budgets and objectives in consultation with Director • Regularly communicate schedules, issues and proactive updates to partners and internal stakeholders • Collaborate to define goals, scope and success metrics for new partnerships within established parameters consistent with the established account management practices of NWEA • Manage partner accounts and vendor processes to maximize performance and consistency • Ensure appropriate and accurate partner billing and financial administration • Use market, partner, and competitive analysis to create win-win opportunities for partners and NWEA • Provide input to and receive guidance from the Director and the Marketing team in order to maximize lead generation and Web support • Employ conceptual and strategic selling practices in managing accounts • Facilitate, as appropriate, partner participation in informing product strategies, design, timelines and development as requested by the Director and the Marketing and Product Development teams • Complete timely reports and updates within NWEA’s established processes and CRM tools • Provide consultative services to partners enabling them to achieve academic achievement and growth goals • Participate and provide leadership as a results oriented member of the Partner Relations team • Escalate critical issues to Director as needed • Engage organizational resources, as appropriate and with Director guidance, to ensure partner success and satisfaction • Employ appropriate interaction modes to ensure partner satisfaction, success, and goal attainment including face-to-face interactions, group sessions, Webinars, letters, emails, etc. • Mentor any assigned State Account Executives • Travel as required (up to 50%)  • Perform other clearly-defined duties as assigned to ensure the success of the team and the entire organization   Skills and Abilities • Experience in targeting, developing and successfully enhancing partner relationships • Proven track record of meeting and exceeding goals aligned with strategic sales forecasts • Skilled in analyzing and translating complex partner requirements into NWEA’s business processes with capacity to seek counsel and work effectively cross-functionally resulting in sound business and relationship decisions • Assist in defining and evaluating deliverables, parameters and language for partnership and vendor agreements and contracts • Ensure performance to contract • Monitor and ensure organizational compliance with federal, state, district, and building-level performance and reporting requirements • Ability to gain acceptance of products and recommendations using constructive planning, presentation and persuasive skills in multiple relationships • Strong leadership and interpersonal relationship skills for engagement at every level of the organization • Strategic systems thinker and contributor • Ability to set clear goals and priorities and to translate concepts into actionable objectives • Consistently professional, diplomatic, tactful and respectful • Self-motivated to establish personal rapport, build strong partnerships and genuine passion about NWEA’s mission and strategic goals • Ability to recognize, manage and resolve conflict and to utilize creative tension to move teams toward solutions and positive outcomes • Operate with the highest integrity • Exceptional oral and written communication skills; can clearly articulate ideas and issues, ask questions for clarity and understanding and appreciation for diverse perspectives • Enjoy prospecting and building a multitude of opportunities • Skilled in strategic and consultative selling practices Education and Experience • Minimum Bachelor’s degree required; equivalent combinations of education and experience may be considered in lieu of a degree • Minimum 3 years of consultative/relationship sales account management; must have deep understanding of K12 assessment products with the ability to pursue strategic conversations with state level decision makers in the K12 assessment market • Experience managing multiple partners with long sales cycles and a complex product or service offering; state or government agency account management experience preferred • Solid experience using opportunity management software (CRM) such as salesforce.com • Experience with NWEA assessments systems preferred • Experience in Miller-Heiman strategic and consultative sales approaches preferred • Experience in educational environment preferred   Benefits NWEA’s generous benefits package includes: 100% employer paid medical, dental and vision insurance for eligible employees; company-paid public transportation, indoor bicycle racks, and free on-site parking; convenient location near public transportation near the Pearl District in downtown Portland; additional monthly compensation in the form of flex pay; and a 15% annual employer contribution toward our 403b retirement plan. In addition, NWEA’s culture promotes work-life balance. Accordingly, we offer 4 weeks’ PTO in the first year, 5 weeks’ PTO after the first year anniversary, and 6 weeks’ PTO after the second year anniversary and in subsequent years. Our employees also enjoy flexible work schedules. NWEA is an equal opportunity, affirmative action employer, and we do not discriminate against employees or job applicants on the basis of race, color, national origin, age, religion, gender, disability, sexual orientation, veteran status, or any other status or consideration protected by local, state and federal laws, except where a bona fide occupational qualification applies. Equal opportunity applies to hiring, promotion, training, compensation, and any other organizational action. NWEA's written Affirmative Action Plan is available to all employees and job applicants upon request.

Cust Mgmt & Tech Integrat Sr 7033BR Customer Service & Sales Mc Lean, VA Position Overview Customer Operations and Technology Services is accountable for managing the operational relationship with assigned external customers as well as mapping/supporting the implementation and adoption of multiple Freddie Mac products, technology tools and solutions. Job Responsibilities * Maintain an in-depth understanding of external customers’ strategic direction, loan manufacturing processes and technologies resulting in process/technology efficiency recommendations to support their goals and objectives. * Conduct detailed process reviews to map customers’ processes and technology providing increased efficiencies and an improved customer experience through better use of existing or imbedding new Freddie Mac technology solutions. * Identify and provide resolution to an extensive range of complex customer issues. * Partner with Sales to ensure customer activities match to strategic direction. * Work with customers, vendors and internal business partners to ensure product and technology adoption. * Department lead for at least one internal project, providing SME support regarding customer business process, impacts, pain points, in addition to manufacturing and operational issues. * Continually provide feedback to improve the customer experience with our tools, technology, processes and products. This may require managing issues to resolution with senior management. * Effectively manage the operational relationship with external customers. * Primary point of contact for operational issues for assigned customer base. * ‘Voice of the Customer’ regarding changes impacting customers’ business operations * Track, coordinate and communicate the resolution of identified data quality issues * Work under limited direction and independently determine and develop approach to solution. Position may be in VA or TX Qualifications * 8-10 years of related experience. Experience in the financial services and/or mortgage loan manufacturing preferred * Bachelor’s degree or equivalent experience * Excellent analytical skills. * Strong working experience with Microsoft Office (Word, Excel, PowerPoint) * Primary (lender) mortgage market experience * Detailed understanding of lender mortgage origination process / environment (people, process and technology) strong oral presentation skills * Project management experience Preferred Skills * Knowledge of Single-Family operations and related job functions * Strong external customer focus and customer service/customer management skills * Ability to manage conflict and build strong working relationships, internal and external to the organization, across all levels of personnel * Knowledge of Freddie Mac tools such as UCDP, LP, LQA, HVE, Selling * Knowledge of the Uniform Mortgage Data Program standards * Excellent oral and written communication skills * Positive attitude * Aptitude and willingness to learn new things * Strong organizational and time management skills * Flexibility in balancing competing priorities and quickly turning around deliverables in a continuously changing business and work environment Closing Statement Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Applications for this position will be accepted, on-line, until 75 completed applications have been received, but will close no later than 4:30 pm, on April 10, 2017.  Applications received after the 75 limit has been reached will not be included in this recruitment process. The City of Portland is seeking a Bureau Personnel Administrator (Administrative Assistant) in the Portland Bureau of Transportation (PBOT).  This role contributes to an internal services team that coordinates, for the entire bureau: personnel administration; leave administration; employee data, organization and position management; hiring processes; employee onboarding and off boarding functions; and other related responsibilities. This position serves as PBOT's Operating Bureau Personnel Administrator (OBPA) and provides both employees and supervisors/managers with technical guidance on a wide range of administrative processes. The Administrative Assistant is expected to carry out individual responsibilities with initiative, independence as well as collaboration, and exercise sound professional judgment and excellent communication skills. The incumbent will need to function effectively across all levels of the PBOT organization, utilize expert judgment in a wide variety of circumstances, be able to handle confidential information, advise employees and supervisors/managers with fact-based information and recommendations as well as tact and diplomacy, and play a key role in streamlining bureau processes. Experience in SAP is preferred but not required. The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit   www.portlandoregon.gov/pbot .  The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community For more information, or to apply, please visit www.portlandoregon.gov/jobs

The newly formed Department of Doing at the City of Gainesville is seeking : dynamic, innovative and forward thinking professionals who will embrace the organization's citizen-centered vision to provide top-notch development services to our community. The community, its elected leaders, and executive leadership team have embraced this vision.   The vision of the Department of Doing is to be a modular governmental unit that facilitates the many different steps in the process of starting or growing a business. We are looking for talented, dedicated and exceptional team members to help us deliver a less-talk-more action approach to service.  Successful candidates will have the skills to evaluate visitors' needs and guide them in the appropriate direction, demonstrate empathy in times of stress and get a process started toward an outcome that exceeds citizens' expectations. As a Planning Technician, you'll be: participating in field surveys and photographic work to secure varied planning data including land use, population density, housing conditions, and availability of community facilities; preparing survey and research findings in graphic, and pictorial form; and providing zoning/land use maps for monthly zoning or site plan petitions; prints envelopes or labels for notification purposes.   To be considered you need: A Bachelor degree from an accredited college or university with major course work in architecture, civil engineering, geography, landscape architecture, mathematics, planning, social sciences, urban studies, urban design, or related field; OR An Associate degree from an accredited college or university with major course work in planning, geography or related field, and two (2) years of experience working in a planning and zoning office. For more information and to apply, please visit our Job Opportunities page. http://cityofgainesville.org/humanresources/employmentopportunities AA/DFWP/EOE/VP

Primary Job Duties & Responsibilities Utilizing Travelers’ extensive amount of resources and tools, a Public Company Liability Account Executive (Underwriter) will immediately have the opportunity to make an impact and will:   Manage a high quality, diverse, and complex customer base across multiple industries Partner with other high performing underwriters, senior leadership, and a highly specialized internal Claim organization to execute business unit underwriting strategy Design, develop, and implement a broker/agency sales and marketing plan specific to assigned territory Leverage Industry leading product expertise and data analytics to identify new business opportunities Benefit from cross sell opportunities and established relationships within other Travelers’ business units Develop personally and professionally through experiences, coaching, active management support, and a wide variety of career development resources Experience Travelers’ unique culture which is collaborative, supportive, and values the need to balance work and life    Public Company Liability:   Lawsuits, cyber-attacks, and extortion can impact a company’s financial performance and reputation.  Public Company Liability provides financial protection to directors and officers of public companies for these exposures and many more.  Products include Directors and Officers Liability, Employment Practices Liability, CyberRisk, Kidnap and Ransom, Crime, and Fiduciary Liability.  The underwriting process involves complex financial and stock analysis as well as client meetings with senior management across all industries, from startup IPOs to multinational Fortune 100 companies. Primary Location Chicago - Illinois - United States Job Category Actuarial and Analytics, Customer Service, Underwriting, Finance & Accounting, Marketing, Sales Position Type Experienced/Professional Target Openings 1 Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. The Bond and Specialty Insurance division of Travelers is seeking to add an experienced Account Executive (Underwriter) to our Public Company Liability team.  This is an opportunity to join a successful, dedicated, and collaborative team of underwriters in a highly visible and challenging role. Account Executives (Underwriters) have the opportunity to build a unique and rewarding career at an Industry leader within a highly specialized niche of the Insurance Industry.   Job Summary Under general supervision, responsible for the production and retention of a profitable book of business within an assigned territory that is consistent with overall Bond and Specialty Insurance/Business Unit strategies and objectives. This role does not manage others. Underwriting in Public Company Liability is a dynamic blend of the following:   Financial analysis/risk assessment: gather and analyze pertinent information in order to evaluate the acceptability of business risk within assigned book of business Marketing: build and maintain relationships with agents, brokers, and insured clients to help achieve business goals New business development and retention: sell to, negotiate with, and influence agents and brokers to manage a profitable book of business Minimum Qualifications A minimum of 2 years of underwriting experience is required. A current/valid drivers license is required. Education, Work Experience & Knowledge 3-6 years of underwriting experience preferred. Bachelor degree preferred. Industry Knowledge: Understands the local insurance marketplace, industry business operations, critical issues and financial drivers that affect the BU, region and local office. Is able to apply that understanding to the sales plan, pricing strategy and underwriting strategy. Continuously seeks out market insight from others and uses acquired knowledge to assist less experienced employees. Product Knowledge: Knowledge of BU products/coverages and pricing and the linkages to strategy and can easily explain them to others. Understands organizational and regulatory rules, policies and procedures and effectively employs that knowledge in day-to-day work. Job Specific & Technical Skills & Competencies Able to proficiently use all Bond and Specialty Insurance technology tools. Can negotiate skillfully in routine situations. Able to gain the trust of others quickly. Takes ownership and responsibility for actions and outcomes, performance and results. Can identify current or future problems or opportunities; able to analyze, synthesize and compare information to understand issues; able to identify cause/effect relationships and can explore alternative solutions to support sound decision making. Able to remain energized and focused in the face of ambiguity, change or strenuous demands. Demonstrates effective verbal, written and listening communication skills. Can provide service excellence to internal or external clients. Able to exercise sound judgment, make decisions and commit to a position. Has the ability to work with and include people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives. Can seek out, build, foster and maintain productive relationships, networks or alliances to meet goals and achieve results. Can work with others in situations where a team is mutually responsible to produce a result. Can takes ideas different from own seriously; able to share responsibility and collaborate with others; accepts criticism well. Able to self-reflect on strengths and weaknesses and is willing to improve. Can seek out experiences that may change perspective or provide an opportunity to learn new things. Can act as a role model for employees and keeps a positive attitude. Acts in accordance with stated values; follows through on promises; uses ethical considerations to guide decisions and actions. Environmental/Work Schedules/Other Requires travel minimum 20% of time. Physical Requirements Operates standard office equipment. Requires extended periods of computer use. Requires extended periods of sitting. Licensing or Certificates A current/valid drivers license is required. Equal Employment Opportunity Statement Travelers is an equal opportunity employer.

MGC Diagnostics Corporation (www.MGCDiagnostics.com) is a leader in providing innovative technology for cardio-respiratory diagnostics. We recognize that our success depends upon the capabilities of our employees to assist MGC Diagnostics in achieving its business goals. MGC Diagnostics is proud of its collaborative environment where it values contributions of each of its team members. We currently have an opening on our driven domestic sales team for a Junior Sales Consultant. If you want a meaningful career where  your efforts will benefit medical teams around the world and your qualifications match our requirements, please respond by emailing your resume and compensation requirements.   The company offers a competitive compensation package and an attractive employee benefit plan including PTO, Holidays, Medical, Dental, Vision, Life, Short-Term and Long-Term Disability, 401(k) match, and Employee Stock Purchase Plan.   POSITION OVERVIEW: To sell MGC Diagnostics product line to new and existing customers in designated territory, reaching or exceeding sales quota.   OVERALL DUTIES AND RESPONSIBILITIES:              Perform minimum required product demonstrations per week. This demonstration activity would be included in an average of 12 sales calls per week. Keep present customers periodically updated on available new software and systems that are available. Identify, establish and maintain a minimum of two national reference accounts for each major product. Maintain an ongoing telemarketing effort that will generate an average of $100,000 new qualified business each month. Update prospect leads and customer information into database and synchronize regularly with corporate headquarters. Follow up with every new customer within 30 days after installation to ensure satisfaction with the operation of his or her new MGC Diagnostics system. Keep expenses within the budget that is allotted to territory. Submit weekly reports for feedback and expenses within one week of the end of the trip. Maintain and update CRM on a daily basis as needed.   REQUIREMENTS:               4 year degree or professional certification. 1 year of successful medical sales, preferably capital and/or pulmonary equipment or comparable health care respiratory experience. Business travel by plane or car. Overnight travel up to 85% to include some weekends. Valid driver’s license.    REQUIRED SKILLS: Ability to effectively communicate in English. Excellent written and verbal communication skills. Familiarity and/or direct experience with MGC Diagnostics’ pulmonary and gas exchange equipment is preferred. Critical thinking, problem solving, time management and rapid adaptation skills. High computer proficiency and strong organization skills. Demonstrate a strong desire to succeed, possess integrity and a professional sales demeanor.   MGC Diagnostics is an Equal Opportunity Employer. It is MGC Diagnostics policy to afford equal opportunity employment to all individuals without regard for race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, disability, veteran status, age, familial status, marital status, genetic information, status with regard to public assistance or any other characteristic protected under federal, state or local laws.  This policy applies to all phases of an individual's career, beginning with the initial recruitment and selection and continuing through the processes of placement, transfer, promotion, compensation and benefits. MGC Diagnostics will act affirmatively in all matters of equal employment opportunity, including recruitment, hiring and training of women, minority group individuals, veterans and individuals with disabilities to assure they are provided equal opportunity of employment.  MGC Diagnostics is committed to providing accessibility to employment opportunities for people with disabilities.   To apply email resume with compensation requirements to: HR@mgcdiagnostics.com      

Position Overview Customer Operations and Technology Services is accountable for managing the operational relationship with assigned external customers as well as mapping/supporting the implementation and adoption of multiple Freddie Mac products, technology tools and solutions. Job Responsibilities * Maintain an in-depth understanding of external customers’ strategic direction, loan manufacturing processes and technologies resulting in process/technology efficiency recommendations to support their goals and objectives. * Conduct detailed process reviews to map customers’ processes and technology providing increased efficiencies and an improved customer experience through better use of existing or imbedding new Freddie Mac technology solutions. * Identify and provide resolution to an extensive range of complex customer issues. * Partner with Sales to ensure customer activities match to strategic direction. * Work with customers, vendors and internal business partners to ensure product and technology adoption. * Department lead for at least one internal project, providing SME support regarding customer business process, impacts, pain points, in addition to manufacturing and operational issues. * Continually provide feedback to improve the customer experience with our tools, technology, processes and products. This may require managing issues to resolution with senior management. * Effectively manage the operational relationship with external customers. * Primary point of contact for operational issues for assigned customer base. * ‘Voice of the Customer’ regarding changes impacting customers’ business operations * Track, coordinate and communicate the resolution of identified data quality issues * Work under limited direction and independently determine and develop approach to solution. Qualifications * 8-10 years of related experience. Experience in the financial services and/or mortgage loan manufacturing preferred * Bachelor’s degree or equivalent experience * Excellent analytical skills. * Strong working experience with Microsoft Office (Word, Excel, PowerPoint) * Primary (lender) mortgage market experience * Detailed understanding of lender mortgage origination process / environment (people, process and technology) strong oral presentation skills * Project management experience Preferred Skills * Knowledge of Single-Family operations and related job functions * Strong external customer focus and customer service/customer management skills * Ability to manage conflict and build strong working relationships, internal and external to the organization, across all levels of personnel * Knowledge of Freddie Mac tools such as UCDP, LP, LQA, HVE, Selling * Knowledge of the Uniform Mortgage Data Program standards * Excellent oral and written communication skills * Positive attitude * Aptitude and willingness to learn new things * Strong organizational and time management skills * Flexibility in balancing competing priorities and quickly turning around deliverables in a continuously changing business and work environment Closing Statement Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Job Title: Customer Service Specialist - Classification Job Number: 17-005 Location: Boca Raton, FL At NCCI Holdings, Inc., we realize our greatest asset is our team of more than 900 professionals working together every day to make our company the leading provider of workers compensation insurance data and research information. Read on to learn about the requirements for this opening. Position salary: Starting at $37,000 plus 7% annual performance bonus potential    Must be able to work varying shifts between 8:00 a.m. - 8:00 p.m. Monday through Friday Job Purpose: Under minimal supervision, performs analytical research, using filed and approved regulatory manuals (e.g. Basic Manual, Assigned Risk Supplement) to provide advice on proper classification of businesses and the associated rules that support the classification process, as well as facilitating self-service opportunities and ongoing customer education. Customer inquiries are received and responded to via phone, email and fax. Major Duties: Fields inquiries from both carriers and agents for over 600 classifications across 39 states. For each unique customer inquiry, provides the appropriate classification(s) to describe the nature of the business and educates customers on the logic that was used to arrive at that response. Requires adaptation of internal processes based on customer specific requests and/or extensive research of multiple on-line systems. Utilizing extensive knowledge of our organization’s products and services, makes customer recommendations that facilitate self-service opportunities and ongoing customer education. Leads or participates in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending process and system changes and assisting with testing). Assists with training (e.g., on the job trainer for new hires and develops and conducts presentations in staff, and department meetings). Required Education, Experience & Skills: • Associate’s degree and 3 years’ experience in an analytical customer service position in industries such as insurance, finance, banking or other industries with transferrable skills (Candidates may qualify with a higher degree in lieu of experience) • Excellent written and verbal communication skills • Excellent listening and probing ability with the ability to interpret and clarify information being provided by customers • Strong analytical, Interpersonal, and decision-making skills • Strong organizational, research and PC, and multi-tasking skills • Ability to work independently while possessing excellent judgment Preferred Education, Experience and Skills: • Bachelor’s degree • General understanding of worker’s compensation insurance or insurance industry experience • Industry Specific Coursework or Industry Designations such as AIS, AU or CPCU Keywords: insurance, banking, medical billing, mortgage processing, mortgage, customer service, customer support, insurance support, financial services   As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package. We require a drug screen and background check. EEO/ Smoke Free environment

LOCATION:  Green Bay Campus STANDARD HOURS:  37.5 hours per week. Monday-Thursday 11:00 a.m. - 7:00 p.m.; Friday 9:00 a.m.-5:00 p.m. with rotating Saturday schedule from 8:00 a.m. – 11:00 a.m.; Flexibility required to include other day and/or weekend hours as necessary. MINIMUM STARTING RATE OF PAY*: $19.91/hour *Current benefit eligible employees will be placed within the pay range based on their current rate/range.   Location:   Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street,  Green Bay, WI  54307-9042. All postings are considered current and available until removed from the website.   Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry. The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.   POSITION SUMMARY Interact with customers to provide information in response to inquiries about the College, enrollment, student finance, financial aid, appointments, etc. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description. Essential Functions Statement(s) Confer with customers by telephone or in person to provide information about College services. Maintain record of customer interactions or transactions, recording details of inquiries, comments, and actions taken. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Create student accounts, enroll students, and update student information using the student information system. Schedule students to meet with advisors and greet them upon arrival. Update information system and other resources to maintain log of frequently asked questions. Utilize references to resolve customer inquiries. Determine charges for services requested; collect payment or arrange for billing. Assist students in understanding the financial aid process and in completion of required documentation. Assist students in understanding program requirements and in applying to a program. Participate in the recruitment and retention of students by conducting telephone surveys, responding to internet requests for more information, and by participating in live chat communications. Assist students in establishing and navigating through a self-service account.   POSITION QUALIFICATIONS Competency Statement(s) Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics. Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives. Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type. Accuracy - Ability to perform work accurately and thoroughly. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Communication, Oral - Ability to communicate effectively with others using the spoken word. Customer Oriented - Ability to take care of the customers’ needs while following company procedures. Flexibility - Ability to adjust to changes as necessary. Friendly - Ability to exhibit a cheerful demeanor toward others. Interpersonal - Ability to get along well with a variety of personalities and individuals. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Problem Solving – Ability to find a solution for or to deal proactively with work related-related problems. SKILLS & ABILITIES Education: Associates Degree Experience: Two years related experience.  **An equivalent combination of education and work experience may be considered. Computer Skills Microsoft Office Suite, OneNote, Instant Messaging, electronic calendar system and data management system (PeopleSoft preferred).   Other Requirements Bilingual – fluent English and Spanish . Ability to type 30 words per minute with 95 percent accuracy.

10075BR Dir, Srv Ctr Operations Primary Job Duties & Responsibilities Operational Excellence: Responsible for the delivery of service and quality results by processing and call teams serving business insurance (small commercial) customers and agents. Activities performed by teams include endorsement processing, incoming service calls, certificate of insurance handling, counseling customers on their insurance needs and the quoting and issuance of new business and related support functions. Develop and optimize high performing teams using strong metrics focus to achieve stated business objectives. Assures staff works within delegated underwriting authority. Accountable for passing internal corporate and underwriting audits. Provide input to the development of strategic business, fiscal and operational plans; accountable for timely execution of tactical initiatives. Escalate operational issues and establish an environment of continual improvement. Utilize and build partnership with variable staff to achieve service and fiscal expectations. - Staff Development and Empowerment: Accountable for building synergy around staff development including first level leadership and keeps sustained focus on raising staff capabilities. Partners with extended management team for optimal use of reward and recognition programs. Hires and manages top talent to support succession planning for all key positions. Builds open communication channels with frontline staff and managers. Demonstrates innovative leadership and creative communication techniques that motivate, develop and reward team. Provides direction and support to the team to drive performance, achieve customer service targets and achieve individual development goals. - Business Partner Relationships: Works collaboratively across the sites to build, develop and sustain effective and mutually beneficial relationships between agents, customers, field partners and senior leadership team. Forges strong partnership with peers in other business centers to support uniform service delivery to customers and business partners. Develop and build relationships to partner with centers and home office areas to identify areas to maximize technology and improve operational efficiencies. - Support Innovative Technology Strategy: Implements appropriate operational response to product and technology changes. Builds staff flexibility to changing markets, service expectations and operating models. Encourages the development and use of real time data to provide transparency into operational initiatives. Prioritizes and suggests required new applications and processes to improve internal efficiency and streamline processes. - Customer Experience: Build processes that support flexible and effective access resulting in an excellent service experience for our policyholders, agents and key business partners. Build partnership throughout the supply chain to make Travelers a compelling brand in the marketplace. Educate staff on their critical role in customer retention and satisfaction and reward top performers regularly. Monitor customer satisfaction and adjust processes for continuous improvement. Primary Location Elmira - New York - United States Job Category Executive Position Type Experienced/Professional Target Openings 1 Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Summary Reports to the Business Center Leader. Facilitates the successful achievement of business quality, productivity, financial and staff development objectives supporting a high performing culture. Provides leadership, development coaching, guidance and strategic direction to first line team leaders and production staff with strong focus on operational excellence supported by technology. Provides oversight and leadership to projects/initiatives that expand across the entire operation. Minimum Qualifications 5 years comprehensive management or related operational experience required. Education, Work Experience & Knowledge Bachelors degree required Job Specific & Technical Skills & Competencies - Demonstrates specific knowledge of policy servicing requirements as defined by customer contracts and compliance regulations. - Understand financials, objectives and service requirements. - Evaluates business conditions and translates the solution into a manual and/or automated process. - Expert planning, problem solving, decision making and analytical skills. Leading the Business: - Demonstrated leadership in inspiring and promoting a vision; able to persuade and motivate others; skilled at influencing business partners. Delegates effectively. - Experience in developing long-term objectives and strategies; can translate vision into realistic business strategies. - Proven track record in problem identification, analysis and resolution. Leading Others: - Prior success in effectively recruiting, training and retaining top talent. - Ability to identify areas for team and individual development and use training and coaching to achieve improved results. Utilization of performance management processes to support a high performing culture. - Ability to use listening skills and communication to involve others; can build consensus and influence others in decision making. - Enhance organizational effectiveness by leveraging relationships with people who differ in race, gender, culture, age or background. - Proven ability to provide leadership, coaching and mentoring across a dynamic organization; creates an environment that fosters a winning spirit, customer focus, financial discipline, teamwork and a high sense of integrity Leading Self: - Has an accurate picture of personal strengths and weaknesses and is willing to improve. - Open to influence and accepts criticism well; doesn't assume a single best way. - Provides a good role model for employees, demonstrating a positive attitude and acting with credibility. - Uses ethical considerations to guide decisions and actions. Preferred Qualifications Working knowledge of commercial line insurance business preferred. - Basic understanding of policy services and underwriting preferred Licensing or Certificates MBA and/or CPCU a plus Equal Employment Opportunity Statement Travelers is an equal opportunity employer.