NEIWPCC is a regional commission that helps the states of the Northeast preserve and advance water quality. We engage and convene water quality professionals and other interested parties from New England and New York to collaborate on water, wastewater, and environmental science challenges across the regions, ecosystems, and areas of expertise.
NEIWPCC is seeking a team-oriented, committed, and personable Assistant Information Officer to provide clerical and administrative support to Lowell office headquarters. The incumbent will work with other Assistant Information Officers and Business Operations Staff to provide support to assigned functional groups within NEIWPCC. Tasks include collecting and organizing information from various NEIWPCC programs, drafting reports or communications for both internal and external audiences, supporting conferences and meetings (virtually and in person), managing data and records, and general office support such as answering phones, greeting guest, ordering supplies, and mail distribution. The incumbent will work with the Business Operations Manager, Executive Director, the Executive Committee and Commissioners, and other internal and external parties associated with NEIWPCC’s work.
Successful candidates will have a bachelor’s degree (preferred) and experience, will have a high-degree of multi-tasking and time-management capability, and will welcome collaboration. Must be proficient with Microsoft Office Suite, databases, and telephone and computer systems. Experience with travel arrangements and/or a corporate travel environment preferred. Integrity, professionalism, and the ability to maintain confidentiality is a must.
NEIWPCC offers a competitive compensation package, including excellent comprehensive benefits for eligible employees. If interested, we welcome you to send a cover letter, resume, and writing sample to jobs@neiwpcc.org by August 6, 2021. Please reference #21-Lowell-006 in the email subject line .
NEIWPCC is an equal opportunity employer, and will not discriminate against any employee or applicant for employment because of their race, color, creed, religion, national origin, gender, sexual orientation, gender identification, marital status, physical and mental disability, ancestry, genetic information, age, political or union affiliation, pregnancy or related medical conditions, military service or application for military service, veteran status, or any other status or classification protected by applicable law. Physical or mental disabilities will be considered only as they may relate to the candidate’s ability to fulfill bona fide job requirements. This policy refers to all personnel practices including employee recruiting, hiring, transfers, promotions, training, disciplining, terminating and all other conditions.
Full Time
NEIWPCC is a regional commission that helps the states of the Northeast preserve and advance water quality. We engage and convene water quality professionals and other interested parties from New England and New York to collaborate on water, wastewater, and environmental science challenges across the regions, ecosystems, and areas of expertise.
NEIWPCC is seeking a team-oriented, committed, and personable Assistant Information Officer to provide clerical and administrative support to Lowell office headquarters. The incumbent will work with other Assistant Information Officers and Business Operations Staff to provide support to assigned functional groups within NEIWPCC. Tasks include collecting and organizing information from various NEIWPCC programs, drafting reports or communications for both internal and external audiences, supporting conferences and meetings (virtually and in person), managing data and records, and general office support such as answering phones, greeting guest, ordering supplies, and mail distribution. The incumbent will work with the Business Operations Manager, Executive Director, the Executive Committee and Commissioners, and other internal and external parties associated with NEIWPCC’s work.
Successful candidates will have a bachelor’s degree (preferred) and experience, will have a high-degree of multi-tasking and time-management capability, and will welcome collaboration. Must be proficient with Microsoft Office Suite, databases, and telephone and computer systems. Experience with travel arrangements and/or a corporate travel environment preferred. Integrity, professionalism, and the ability to maintain confidentiality is a must.
NEIWPCC offers a competitive compensation package, including excellent comprehensive benefits for eligible employees. If interested, we welcome you to send a cover letter, resume, and writing sample to jobs@neiwpcc.org by August 6, 2021. Please reference #21-Lowell-006 in the email subject line .
NEIWPCC is an equal opportunity employer, and will not discriminate against any employee or applicant for employment because of their race, color, creed, religion, national origin, gender, sexual orientation, gender identification, marital status, physical and mental disability, ancestry, genetic information, age, political or union affiliation, pregnancy or related medical conditions, military service or application for military service, veteran status, or any other status or classification protected by applicable law. Physical or mental disabilities will be considered only as they may relate to the candidate’s ability to fulfill bona fide job requirements. This policy refers to all personnel practices including employee recruiting, hiring, transfers, promotions, training, disciplining, terminating and all other conditions.
Cal Performances of University of California, Berkeley is recruiting a Patron Experience Manager to join its Operations team.
Cal Performances presents and produces outstanding artists from the Bay Area, the United States, and around the world in performances and community programs which promote excellence, innovation, diversity, education, and community involvement, with the fundamental belief that the arts are vital to our society locally, nationally, and internationally. To learn more about Cal Performances, please visit https://calperformances.org/.
The Patron Experience Manager implements strategies and manages both staff and programs that develop positive, loyal relationships with our guests. The incumbent is responsible for the efficient operation of all Front of House (FOH) activities associated with Cal Performances’ fine arts and rental events in six different venues: Zellerbach Hall, Zellerbach Playhouse, Wheeler Auditorium, Hertz Hall, Hearst Greek Theatre and the First Congregational Church. The Patron Experience Manager is a lead member of the organization’s cross-functional team responsible for providing a seamless program that delivers high quality patron experiences through the continuum of a customer’s experience.
RESPONSIBILITIES
Patron Services and FOH Management*
Be a leading voice in creating services and experiences that are equitable and inclusive for a diverse group of visitors and team members, promoting belonging at all Cal Performances activities.
Ensure the ambiance, appearance, and general condition of patron accessible areas of the venues are appropriate.
Maintain facility and equipment to provide maximum accessibility to patrons with disabilities.
Develop and provide patron amenities; ensure effective communications are made to patrons regarding event logistics through pre-concert emails, post-concert surveys, day-of communication, signage, etc.
Oversee execution of receptions, special events, intermissions, artist meet-and-greets, merchandise sales, informational/promotional displays, and other pre/post-event activities.
Serve as Front of House Manager, in rotation, for Cal Performances events.
Act in close coordination with Ticket Office staff to employ customer service techniques to effectively interact with patrons, mutually resolving critical issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations.
Identify and determine security needs. Coordinate with contract security and law enforcement for audience and artist safety. Manage the development, implementation and frequent testing of security operations plans, coordinating with campus partners such as UC Police Department.
Coordinate with Marketing and other units as necessary to ensure that marketing materials, program books, inserts and/or surveys are available to all venues for distribution at events.
Assume a leadership role in emergency situations, lead evacuation or other safety related procedures; perform crisis intervention; call for police and/or paramedics; and prevent or remove anything or anyone disrupting a performance. Provide first aid.
Administration*
Develop and maintain procedural policies for Patron Services and Front of House staff including house policies, staff procedures, dress codes, and job descriptions.
Communicate and coordinate with Event Managers, Production, Facilities, and Ticket Office to ensure smooth execution of events in all venues.
Work with artists to determine advance needs of performance; merchandise, lobby displays, etc. Facilitate communication and services with concessionaires, caterers, and vendors, as they pertain to Front of House activities.
Responsible for and oversees the Patron Services reporting, outlining any extraordinary occurrences at the event; running times, an accounting of employees’ time worked, concessions and merchandise report, accident reports, facilities maintenance items, and other important information for all events.
Develop and manage annual FOH budgets and provide monthly forecasting and reconciliation.
Scheduling & Supervision*
As needed, interview, hire, train, motivate, schedule and supervise all Front of House and Patron Services staff. Manage leadership, student and volunteer staff during events. Develop and implement a training program and orientation for all Front of House personnel. Schedule and conduct annual and periodic staff meetings. Develop and implement volunteer recognition programs.
Continuous Improvement of Patron Experience*
Serve as key organizational leader in creating and implementing a vision of exceptional guest experience. Advocate Patron Experience needs to peers and the senior leadership team.
Be a key player in the development and management of organization-wide projects and initiatives that promote the importance and benefits of a reputable customer experience.
Liaises with the sales and marketing team to measure and interpret customer feedback and utilize this data to inform staff communication and program creation for an ever-improved customer experience.
Create and enact operational patron experience strategies aimed at personalizing the experience for guests.
Create methods and systems to measure guest satisfaction; use results to continuously improve patron services.
Utilize facilities scheduling system and customer relationship management tools in coordinating and monitoring customer experience operations.
Monitor and respond to customer inquiries, concerns and feedback through various channels, providing prompt response and resolution to customer service issues. Ensure feedback and opportunities for improvement are shared effectively throughout the organization.
*denotes an essential job function
Required qualifications
Three (3) years in lead and/or management position in customer service, hospitality, or customer experience.
Experience delivering exceptional customer service.
Outstanding and positive leadership skills, demonstrating the ability to organize and direct the activities of the customer experience representatives to ensure the delivery of high quality service.
Exceptional communication skills, able to courteously interact with clients to ensure positive customer experience.
Ability to cultivate a strong team, comprised of diverse groups, all oriented towards central customer service goals
Experience leading and inspiring employees and volunteers. Supervisory experience with strong management and organizational skills.
Demonstrated ability to think strategically and offer solutions.
Possesses independent, professional judgment, especially under pressure.
Proven ability to consistently maintain a professional image and demeanor.
Outstanding organizational skills and attention to detail. Strong problem-solving skills combined with a collaborative approach.
Ability to successfully prioritize and manage multiple projects and deadlines.
Proficiency with information technology and ability to learn and use various database and planning software. Knowledge of ticketing systems, especially Tessitura, a strong plus.
Ability to perform successfully in a fast-paced, dynamic environment and to work collaboratively across the organization.
Experience and/or interest in issues of equity, access, and inclusion.
Ability to work a flexible schedule that includes evenings, weekends, and some holidays required.
This position requires the successful completion of a criminal background check.
Preferred qualifications
Knowledge of ADA regulations for public assembly.
Knowledge of best industry practices in event management, Food & Beverage, and/or retail.
Advanced customer experience training (i.e., Disney Institute, Ritz-Carlton Leadership).
A passion for the performing arts.
Please visit https://jobs.berkeley.edu/ (search by the Job ID #20037 ) for a complete job description and to apply, or use the following DIRECTIONS:
DIRECTIONS: 1. Select the link to access our careers site. 2. Sign In to access your account or if you are not an existing user select the New User link to create one. 3. Review the job description and select the Apply button to begin your application. https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=20037&PostingSeq=1
Full Time
Cal Performances of University of California, Berkeley is recruiting a Patron Experience Manager to join its Operations team.
Cal Performances presents and produces outstanding artists from the Bay Area, the United States, and around the world in performances and community programs which promote excellence, innovation, diversity, education, and community involvement, with the fundamental belief that the arts are vital to our society locally, nationally, and internationally. To learn more about Cal Performances, please visit https://calperformances.org/.
The Patron Experience Manager implements strategies and manages both staff and programs that develop positive, loyal relationships with our guests. The incumbent is responsible for the efficient operation of all Front of House (FOH) activities associated with Cal Performances’ fine arts and rental events in six different venues: Zellerbach Hall, Zellerbach Playhouse, Wheeler Auditorium, Hertz Hall, Hearst Greek Theatre and the First Congregational Church. The Patron Experience Manager is a lead member of the organization’s cross-functional team responsible for providing a seamless program that delivers high quality patron experiences through the continuum of a customer’s experience.
RESPONSIBILITIES
Patron Services and FOH Management*
Be a leading voice in creating services and experiences that are equitable and inclusive for a diverse group of visitors and team members, promoting belonging at all Cal Performances activities.
Ensure the ambiance, appearance, and general condition of patron accessible areas of the venues are appropriate.
Maintain facility and equipment to provide maximum accessibility to patrons with disabilities.
Develop and provide patron amenities; ensure effective communications are made to patrons regarding event logistics through pre-concert emails, post-concert surveys, day-of communication, signage, etc.
Oversee execution of receptions, special events, intermissions, artist meet-and-greets, merchandise sales, informational/promotional displays, and other pre/post-event activities.
Serve as Front of House Manager, in rotation, for Cal Performances events.
Act in close coordination with Ticket Office staff to employ customer service techniques to effectively interact with patrons, mutually resolving critical issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations.
Identify and determine security needs. Coordinate with contract security and law enforcement for audience and artist safety. Manage the development, implementation and frequent testing of security operations plans, coordinating with campus partners such as UC Police Department.
Coordinate with Marketing and other units as necessary to ensure that marketing materials, program books, inserts and/or surveys are available to all venues for distribution at events.
Assume a leadership role in emergency situations, lead evacuation or other safety related procedures; perform crisis intervention; call for police and/or paramedics; and prevent or remove anything or anyone disrupting a performance. Provide first aid.
Administration*
Develop and maintain procedural policies for Patron Services and Front of House staff including house policies, staff procedures, dress codes, and job descriptions.
Communicate and coordinate with Event Managers, Production, Facilities, and Ticket Office to ensure smooth execution of events in all venues.
Work with artists to determine advance needs of performance; merchandise, lobby displays, etc. Facilitate communication and services with concessionaires, caterers, and vendors, as they pertain to Front of House activities.
Responsible for and oversees the Patron Services reporting, outlining any extraordinary occurrences at the event; running times, an accounting of employees’ time worked, concessions and merchandise report, accident reports, facilities maintenance items, and other important information for all events.
Develop and manage annual FOH budgets and provide monthly forecasting and reconciliation.
Scheduling & Supervision*
As needed, interview, hire, train, motivate, schedule and supervise all Front of House and Patron Services staff. Manage leadership, student and volunteer staff during events. Develop and implement a training program and orientation for all Front of House personnel. Schedule and conduct annual and periodic staff meetings. Develop and implement volunteer recognition programs.
Continuous Improvement of Patron Experience*
Serve as key organizational leader in creating and implementing a vision of exceptional guest experience. Advocate Patron Experience needs to peers and the senior leadership team.
Be a key player in the development and management of organization-wide projects and initiatives that promote the importance and benefits of a reputable customer experience.
Liaises with the sales and marketing team to measure and interpret customer feedback and utilize this data to inform staff communication and program creation for an ever-improved customer experience.
Create and enact operational patron experience strategies aimed at personalizing the experience for guests.
Create methods and systems to measure guest satisfaction; use results to continuously improve patron services.
Utilize facilities scheduling system and customer relationship management tools in coordinating and monitoring customer experience operations.
Monitor and respond to customer inquiries, concerns and feedback through various channels, providing prompt response and resolution to customer service issues. Ensure feedback and opportunities for improvement are shared effectively throughout the organization.
*denotes an essential job function
Required qualifications
Three (3) years in lead and/or management position in customer service, hospitality, or customer experience.
Experience delivering exceptional customer service.
Outstanding and positive leadership skills, demonstrating the ability to organize and direct the activities of the customer experience representatives to ensure the delivery of high quality service.
Exceptional communication skills, able to courteously interact with clients to ensure positive customer experience.
Ability to cultivate a strong team, comprised of diverse groups, all oriented towards central customer service goals
Experience leading and inspiring employees and volunteers. Supervisory experience with strong management and organizational skills.
Demonstrated ability to think strategically and offer solutions.
Possesses independent, professional judgment, especially under pressure.
Proven ability to consistently maintain a professional image and demeanor.
Outstanding organizational skills and attention to detail. Strong problem-solving skills combined with a collaborative approach.
Ability to successfully prioritize and manage multiple projects and deadlines.
Proficiency with information technology and ability to learn and use various database and planning software. Knowledge of ticketing systems, especially Tessitura, a strong plus.
Ability to perform successfully in a fast-paced, dynamic environment and to work collaboratively across the organization.
Experience and/or interest in issues of equity, access, and inclusion.
Ability to work a flexible schedule that includes evenings, weekends, and some holidays required.
This position requires the successful completion of a criminal background check.
Preferred qualifications
Knowledge of ADA regulations for public assembly.
Knowledge of best industry practices in event management, Food & Beverage, and/or retail.
Advanced customer experience training (i.e., Disney Institute, Ritz-Carlton Leadership).
A passion for the performing arts.
Please visit https://jobs.berkeley.edu/ (search by the Job ID #20037 ) for a complete job description and to apply, or use the following DIRECTIONS:
DIRECTIONS: 1. Select the link to access our careers site. 2. Sign In to access your account or if you are not an existing user select the New User link to create one. 3. Review the job description and select the Apply button to begin your application. https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=20037&PostingSeq=1
Our Commitment to Equity
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don’t meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
Camp Fire Columbia strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.
Our History and Purpose
Camp Fire Columbia was founded in 1910. Our comprehensive program starts with early intervention at the elementary level, bridges the learning gap for middle school, and helps students thrive and plan for bright futures during high school. During the schoolyear, Camp Fire works in partnership with dozens of schools in the Metro Area. During the summer months, we offer summer camps in the Portland metro area and at our beautiful 552-acre camp, Camp Namanu, bordered by the vibrant Sandy River and presided over by century old trees. Our programs directly serve over 4,000 kids ages 5-18 each year across an eight-county area, including the greater Portland metro region. Camp Fire Columbia helps serve an additional 11,000 children and families annually through partnerships and special projects. For more information, please visit: HTTP://CAMPFIRECOLUMBIA.ORG/
We believe that every child should have the opportunity to find and pursue their spark – a passion that inspires and drives them to set and achieve goals for their future.
Our organization enables our employee to help build up youth
Our goal is to address racial predictability of youth achievement academically, socially, and economically.
Our Investment in You
Camp Fire Columbia believes engaged, confident, and well-rounded children today can build thriving communities tomorrow. Through a commitment to equity, continuous learning and by leading with our values, we believe in maintaining a supportive work culture while providing the highest quality child care for families.
The benefits we offer:
We offer a comprehensive benefits package including healthcare, dental care, vision care, life insurance, short term disability, supplemental insurances such as accident, critical illness and hospital and we offer 12 paid holidays, two (2) floating holidays, and vacation for all year-round full-time employees for roles working 30 hours or more
We offer 3% salary match towards retirement, Employee Assistance Program (9 free service visits), volunteer paid time-off, and sick pay for all employees
You get weekends off and work with an all-star team voted one of the Top Places to Work by The Oregonian 2020.
The Position : We’re looking for a Before & After School Registrar – Bilingual Spanish . The pay we’re offering is $20-$31.63 per hour. This position is full time, year-round.
Position Overview: This position is a key member of the registration team and is the main contact for Camp Fire’s Before & After School, fee-based program for Spanish speaking families. The Before & After School department (BAS) handles all Before & After School, Full Day, and Summer Day Camp programming for over 1000 children. This position is responsible for providing a high level of customer service and attention to detail to ensure all families are supported and informed through all BAS registration and enrollment processes with a specific focus on serving Spanish speaking families.
Why Should You Apply?
We have the best staff who works together in a collaborative environment
Wonderful benefits with 9 EAP visits
You’ll always have weekends off
We pay you to take time-off to volunteer
Full Time
Our Commitment to Equity
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don’t meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
Camp Fire Columbia strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.
Our History and Purpose
Camp Fire Columbia was founded in 1910. Our comprehensive program starts with early intervention at the elementary level, bridges the learning gap for middle school, and helps students thrive and plan for bright futures during high school. During the schoolyear, Camp Fire works in partnership with dozens of schools in the Metro Area. During the summer months, we offer summer camps in the Portland metro area and at our beautiful 552-acre camp, Camp Namanu, bordered by the vibrant Sandy River and presided over by century old trees. Our programs directly serve over 4,000 kids ages 5-18 each year across an eight-county area, including the greater Portland metro region. Camp Fire Columbia helps serve an additional 11,000 children and families annually through partnerships and special projects. For more information, please visit: HTTP://CAMPFIRECOLUMBIA.ORG/
We believe that every child should have the opportunity to find and pursue their spark – a passion that inspires and drives them to set and achieve goals for their future.
Our organization enables our employee to help build up youth
Our goal is to address racial predictability of youth achievement academically, socially, and economically.
Our Investment in You
Camp Fire Columbia believes engaged, confident, and well-rounded children today can build thriving communities tomorrow. Through a commitment to equity, continuous learning and by leading with our values, we believe in maintaining a supportive work culture while providing the highest quality child care for families.
The benefits we offer:
We offer a comprehensive benefits package including healthcare, dental care, vision care, life insurance, short term disability, supplemental insurances such as accident, critical illness and hospital and we offer 12 paid holidays, two (2) floating holidays, and vacation for all year-round full-time employees for roles working 30 hours or more
We offer 3% salary match towards retirement, Employee Assistance Program (9 free service visits), volunteer paid time-off, and sick pay for all employees
You get weekends off and work with an all-star team voted one of the Top Places to Work by The Oregonian 2020.
The Position : We’re looking for a Before & After School Registrar – Bilingual Spanish . The pay we’re offering is $20-$31.63 per hour. This position is full time, year-round.
Position Overview: This position is a key member of the registration team and is the main contact for Camp Fire’s Before & After School, fee-based program for Spanish speaking families. The Before & After School department (BAS) handles all Before & After School, Full Day, and Summer Day Camp programming for over 1000 children. This position is responsible for providing a high level of customer service and attention to detail to ensure all families are supported and informed through all BAS registration and enrollment processes with a specific focus on serving Spanish speaking families.
Why Should You Apply?
We have the best staff who works together in a collaborative environment
Wonderful benefits with 9 EAP visits
You’ll always have weekends off
We pay you to take time-off to volunteer
Massachusetts Housing Partnership (MHP)
160 Federal Street, Boston, MA, USA
The Massachusetts Housing Partnership (MHP) is a public non-profit organization and a leader in affordable housing finance. MHP works with communities, developers and borrowers to create innovative policy and financing solutions that provide affordable homes and better lives for the people of Massachusetts. At MHP, we celebrate diversity and are committed to creating an inclusive environment for all employees.
MHP’s Community Assistance team provides support to communities and non-profits in the production of affordable family housing across the state. Internally, the Community Assistance team provides support to the lending team for the 40B PEL process. Support includes state-level policy work, trainings, workshops, publications, and direct and third-party technical assistance as well as research at the community level regarding zoning and key benchmarks.
MHP’s Community Assistance Team is seeking a Program Assistant to provide daily administrative support for the team and for key initiatives. This position is an integral part of the team and their work in promoting education and development of affordable housing across the state. This position reports to the Director of Community Assistance.
Specific responsibilities will include, but are not limited to, leading organizational efforts for workshops and trainings; providing support for MHP’s 40B technical assistance program including contracts and billing management; reporting production; providing general support for senior staff presentations; acting as the team point person for MHP’s Housing Toolbox; representing the team and agency at internal and external meetings; attending and supporting quarterly meetings with public and private partners around training needs and opportunities; serving as initial contact person for general inquiries; conducting other duties as assigned. In addition, all Community Assistance team members participate and support MHP’s training programs, in particular the annual Housing Institute in June.
Applicants must have: Excellent documented written and verbal communication skills. Bachelor’s degree, 3 years’ experience in and/or working knowledge of affordable housing. Understanding, commitment and support of Diversity, Equity and Inclusion focus and actions. Excellent organizational and time management skills. Demonstrated ability to work independently and juggle multiple priorities. A valid driver’s license, or the ability to acquire one, and the ability to manage in-state travel.
Qualifications include: Demonstrated interest in affordable housing and community development. Excellent excel, power point and database skills, GIS preferred or willingness to learn GIS. Basic accounting or bookkeeping knowledge. Relevant job experience strongly preferred. Ability to work effectively both independently and as part of a team. Ability to manage multiple priorities and meet deadlines while maintaining consistently high-quality work.
Salary is commensurate with experience. MHP provides a comprehensive benefits package including health, life, dental, and disability insurance, flexible spending accounts, professional development and educational assistance, paid time off, paid family leave, flexible work schedule and a fully vested employer-matched retirement plan. This is an excellent opportunity to work with a dedicated, creative and passionate team.
MHP is currently operating a fully remote platform. We are beginning to review plans for a safe post-COVID return to office operation. The successful candidate for this position will be required to work in our Boston office and travel within the state as needed upon reopening.
Full Time
The Massachusetts Housing Partnership (MHP) is a public non-profit organization and a leader in affordable housing finance. MHP works with communities, developers and borrowers to create innovative policy and financing solutions that provide affordable homes and better lives for the people of Massachusetts. At MHP, we celebrate diversity and are committed to creating an inclusive environment for all employees.
MHP’s Community Assistance team provides support to communities and non-profits in the production of affordable family housing across the state. Internally, the Community Assistance team provides support to the lending team for the 40B PEL process. Support includes state-level policy work, trainings, workshops, publications, and direct and third-party technical assistance as well as research at the community level regarding zoning and key benchmarks.
MHP’s Community Assistance Team is seeking a Program Assistant to provide daily administrative support for the team and for key initiatives. This position is an integral part of the team and their work in promoting education and development of affordable housing across the state. This position reports to the Director of Community Assistance.
Specific responsibilities will include, but are not limited to, leading organizational efforts for workshops and trainings; providing support for MHP’s 40B technical assistance program including contracts and billing management; reporting production; providing general support for senior staff presentations; acting as the team point person for MHP’s Housing Toolbox; representing the team and agency at internal and external meetings; attending and supporting quarterly meetings with public and private partners around training needs and opportunities; serving as initial contact person for general inquiries; conducting other duties as assigned. In addition, all Community Assistance team members participate and support MHP’s training programs, in particular the annual Housing Institute in June.
Applicants must have: Excellent documented written and verbal communication skills. Bachelor’s degree, 3 years’ experience in and/or working knowledge of affordable housing. Understanding, commitment and support of Diversity, Equity and Inclusion focus and actions. Excellent organizational and time management skills. Demonstrated ability to work independently and juggle multiple priorities. A valid driver’s license, or the ability to acquire one, and the ability to manage in-state travel.
Qualifications include: Demonstrated interest in affordable housing and community development. Excellent excel, power point and database skills, GIS preferred or willingness to learn GIS. Basic accounting or bookkeeping knowledge. Relevant job experience strongly preferred. Ability to work effectively both independently and as part of a team. Ability to manage multiple priorities and meet deadlines while maintaining consistently high-quality work.
Salary is commensurate with experience. MHP provides a comprehensive benefits package including health, life, dental, and disability insurance, flexible spending accounts, professional development and educational assistance, paid time off, paid family leave, flexible work schedule and a fully vested employer-matched retirement plan. This is an excellent opportunity to work with a dedicated, creative and passionate team.
MHP is currently operating a fully remote platform. We are beginning to review plans for a safe post-COVID return to office operation. The successful candidate for this position will be required to work in our Boston office and travel within the state as needed upon reopening.
The Tech Interactive
201 South Market Street, San Jose, CA, USA
Visitor Services Associate
About The Tech
The Tech Interactive is a family-friendly science and technology center in the heart of downtown San Jose. Our hands-on activities, experimental labs and design challenge experiences empower people to innovate with creativity, curiosity and compassion. The Tech is a world leader in the creation of immersive STEAM education resources to develop the next generation of problem-solvers locally, nationally and globally. We believe that everyone is born an innovator who can change the world for the better.
Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including but not limited to those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or nonconforming, veterans, and people from different socioeconomic backgrounds.
The Role
The Visitor Services Associate helps all guests visiting or inquiring about The Tech Interactive have a memorable and inspiring experience at a Silicon Valley landmark. Their outstanding service to our community also helps to promote increased, repeat attendance. The Visitor Services associate handles all cash transactions and supports admissions, separate ticketed experiences like Birdly and IMAX, IMAX concessions, and The Tech Store. The associate welcomes school groups when they arrive for field trips, helps guests with Iris tablet check out in the Body Worlds exhibit, and works with the IMAX projectionist to provide quality assurance during films. This position reports to the Visitor Services management team.
Key Responsibilities:
Offer excellent customer service, according to established procedures.
Maintain current knowledge about all aspects of The Tech’s experience including but not limited to The Tech's educational programs, films, membership, IMAX technology,special events and other visitor related information in order to answer guest questions and provide a better experience.
Rotate through all assigned Visitor Services stations within a single shift.
Follow all safety protocols related to all aspects of Visitor Services operations.
Accurately handle cash and credit card transactions in admissions, store, separate ticketed experiences like Birdly and IMAX, and IMAX concessions.
Using The Tech’s point of sale system, sell tickets for admission, IMAX and additional experiences. Promote and upsell memberships. Sell and process birthday party experiences.
Check out equipment for all additional experiences (e.g. Birdly flying experience, Iris tablet for Body Worlds, as well as others as they are developed)
Promote and deliver outstanding service for the Birdly flying experience as well as follow established cleaning procedures.
Interact with customers in The Tech Store, answer questions about products, assist with finding the best product to match customer needs and process sales. Stock inventory as needed.
Operate and be proficient with the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film.
Operate and stock concessions in compliance with Department of Health standards.
Greet school groups by meeting teachers at the bus. Give a clear and concise introduction to The Tech and the field trip experience and direct groups to their starting point within The Tech.
Collect tickets and assist guests with theater entry to ensure a smooth and timely film experience.
In the event of an emergency follow directed procedures to ensure staff, volunteer and guest safety.
Maintain cleanliness and sanitation of work areas including admissions desk, IMAX Dome Theater and concessions area. Follow cleaning and safety protocols with no exceptions.
Assist in other Operations departments as needed (e.g. Special Events).
Perform other job-related duties as assigned.
Qualifications:
One or more years of retail, sales, museum and/or customer service experience preferred.
Ability to learn new procedures and systems.
Flexible and thrives in an environment that may rotate multiple job stations within a single shift.
Ability to work in a public setting with interaction with guests and follow safety protocols.
Outgoing, positive attitude and enthusiasm for working with the public and especially children.
Excellent communication skills (verbal and written) as well as professional phone etiquette. Ability to speak in public in front of groups.
Interest in science and technology
Ability to work as part of a team as well as accomplish work independently
Ability to adhere to The Tech's grooming guidelines and provide a professional appearance
Punctual with the ability to adhere to scheduled shifts. Flexible availability including weekdays, weekends, evenings and holidays.
Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet)
Must be able to remain in a stationary position for significant periods of time in both an indoor and outdoor environment.
Constantly positioning self based on needs of each station.
Frequently moves objects up to 40 lbs.
Prior experience with point-of-sale cash handling systems preferred
The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law.
Part Time
Visitor Services Associate
About The Tech
The Tech Interactive is a family-friendly science and technology center in the heart of downtown San Jose. Our hands-on activities, experimental labs and design challenge experiences empower people to innovate with creativity, curiosity and compassion. The Tech is a world leader in the creation of immersive STEAM education resources to develop the next generation of problem-solvers locally, nationally and globally. We believe that everyone is born an innovator who can change the world for the better.
Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including but not limited to those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or nonconforming, veterans, and people from different socioeconomic backgrounds.
The Role
The Visitor Services Associate helps all guests visiting or inquiring about The Tech Interactive have a memorable and inspiring experience at a Silicon Valley landmark. Their outstanding service to our community also helps to promote increased, repeat attendance. The Visitor Services associate handles all cash transactions and supports admissions, separate ticketed experiences like Birdly and IMAX, IMAX concessions, and The Tech Store. The associate welcomes school groups when they arrive for field trips, helps guests with Iris tablet check out in the Body Worlds exhibit, and works with the IMAX projectionist to provide quality assurance during films. This position reports to the Visitor Services management team.
Key Responsibilities:
Offer excellent customer service, according to established procedures.
Maintain current knowledge about all aspects of The Tech’s experience including but not limited to The Tech's educational programs, films, membership, IMAX technology,special events and other visitor related information in order to answer guest questions and provide a better experience.
Rotate through all assigned Visitor Services stations within a single shift.
Follow all safety protocols related to all aspects of Visitor Services operations.
Accurately handle cash and credit card transactions in admissions, store, separate ticketed experiences like Birdly and IMAX, and IMAX concessions.
Using The Tech’s point of sale system, sell tickets for admission, IMAX and additional experiences. Promote and upsell memberships. Sell and process birthday party experiences.
Check out equipment for all additional experiences (e.g. Birdly flying experience, Iris tablet for Body Worlds, as well as others as they are developed)
Promote and deliver outstanding service for the Birdly flying experience as well as follow established cleaning procedures.
Interact with customers in The Tech Store, answer questions about products, assist with finding the best product to match customer needs and process sales. Stock inventory as needed.
Operate and be proficient with the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film.
Operate and stock concessions in compliance with Department of Health standards.
Greet school groups by meeting teachers at the bus. Give a clear and concise introduction to The Tech and the field trip experience and direct groups to their starting point within The Tech.
Collect tickets and assist guests with theater entry to ensure a smooth and timely film experience.
In the event of an emergency follow directed procedures to ensure staff, volunteer and guest safety.
Maintain cleanliness and sanitation of work areas including admissions desk, IMAX Dome Theater and concessions area. Follow cleaning and safety protocols with no exceptions.
Assist in other Operations departments as needed (e.g. Special Events).
Perform other job-related duties as assigned.
Qualifications:
One or more years of retail, sales, museum and/or customer service experience preferred.
Ability to learn new procedures and systems.
Flexible and thrives in an environment that may rotate multiple job stations within a single shift.
Ability to work in a public setting with interaction with guests and follow safety protocols.
Outgoing, positive attitude and enthusiasm for working with the public and especially children.
Excellent communication skills (verbal and written) as well as professional phone etiquette. Ability to speak in public in front of groups.
Interest in science and technology
Ability to work as part of a team as well as accomplish work independently
Ability to adhere to The Tech's grooming guidelines and provide a professional appearance
Punctual with the ability to adhere to scheduled shifts. Flexible availability including weekdays, weekends, evenings and holidays.
Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet)
Must be able to remain in a stationary position for significant periods of time in both an indoor and outdoor environment.
Constantly positioning self based on needs of each station.
Frequently moves objects up to 40 lbs.
Prior experience with point-of-sale cash handling systems preferred
The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law.
The MASCO Services Call Center, a subsidiary of MASCO Inc., keeps hospitals, colleges, physicians, and businesses connected to callers 24 hours a day, 7 days a week. We combine the latest technology with professional personalized services, bilingual capabilities, customized plans, and unmatched commitment to quality customer service. Learn more about the MASCO Services Call Center here.
Position Overview:
MASCO Services is looking for a Call Center Supervisor who will be a key contributor in supporting the day-to-day operations of an award-winning medical call center. The incumbent will manage the systems, resources, and staff responsible for producing, executing, and monitoring effective call center strategies required to meet contractual service agreements.
Typical Work Schedule: 8:00 AM – 4:30 PM, Tuesday – Saturday. On-call one week per month.
This is an essential position which requires schedule flexibility and availability to work in emergency situations.
Notable Responsibilities:
Supervise all aspects call of center operations, overseeing day-to-day activities with a key focus on scheduling and schedule adherence to meet strict service level targets.
Provide training and mentoring to team leads and operators.
Ensure that immediate and long-term needs are met, and that policies and procedures are adhered to uniformly and consistently.
Verify all quality assurance initiatives are achieved and reviewed with call center operators monthly.
Review statistical data on call center team performance. Recommend and implement new schedules and staffing models, as necessary.
Conduct periodic meetings (daily, weekly and/or monthly) with direct reports to discuss service delivery techniques, account updates, and monthly productivity reports.
Required Qualifications (unless otherwise noted) :
Associate degree in related field or equivalent work experience.
Minimum of three years customer service and supervisory experience. Bonus points for experience with scheduling, training, or supervising a remote workforce.
Proven leadership and team building skills with ability to mentor and discipline staff, as needed.
Must be able to accommodate a flexible work schedule based on business needs.
Experience working in a 24/7 call center environment and knowledgeable of call center operations.
Proficiency in Microsoft Office software applications.
Excellent verbal and written customer service and communication skills.
Professional interpersonal style; ability to interact and work with a diverse range of people.
Ability to manage time and workload with a sense of urgency. Ability to meet deadlines.
Bilingual candidates are strongly encouraged to apply.
Compensation and Benefits:
Competitive compensation
Medical, dental, and vision coverage
Monthly MBTA subsidy or FREE offsite parking
Paid time off
Tuition reimbursement/ professional development
401(k) plan with generous employer contribution
MASCO is proud to be an equal opportunity employer. We value an inclusive work environment that
celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Full Time
The MASCO Services Call Center, a subsidiary of MASCO Inc., keeps hospitals, colleges, physicians, and businesses connected to callers 24 hours a day, 7 days a week. We combine the latest technology with professional personalized services, bilingual capabilities, customized plans, and unmatched commitment to quality customer service. Learn more about the MASCO Services Call Center here.
Position Overview:
MASCO Services is looking for a Call Center Supervisor who will be a key contributor in supporting the day-to-day operations of an award-winning medical call center. The incumbent will manage the systems, resources, and staff responsible for producing, executing, and monitoring effective call center strategies required to meet contractual service agreements.
Typical Work Schedule: 8:00 AM – 4:30 PM, Tuesday – Saturday. On-call one week per month.
This is an essential position which requires schedule flexibility and availability to work in emergency situations.
Notable Responsibilities:
Supervise all aspects call of center operations, overseeing day-to-day activities with a key focus on scheduling and schedule adherence to meet strict service level targets.
Provide training and mentoring to team leads and operators.
Ensure that immediate and long-term needs are met, and that policies and procedures are adhered to uniformly and consistently.
Verify all quality assurance initiatives are achieved and reviewed with call center operators monthly.
Review statistical data on call center team performance. Recommend and implement new schedules and staffing models, as necessary.
Conduct periodic meetings (daily, weekly and/or monthly) with direct reports to discuss service delivery techniques, account updates, and monthly productivity reports.
Required Qualifications (unless otherwise noted) :
Associate degree in related field or equivalent work experience.
Minimum of three years customer service and supervisory experience. Bonus points for experience with scheduling, training, or supervising a remote workforce.
Proven leadership and team building skills with ability to mentor and discipline staff, as needed.
Must be able to accommodate a flexible work schedule based on business needs.
Experience working in a 24/7 call center environment and knowledgeable of call center operations.
Proficiency in Microsoft Office software applications.
Excellent verbal and written customer service and communication skills.
Professional interpersonal style; ability to interact and work with a diverse range of people.
Ability to manage time and workload with a sense of urgency. Ability to meet deadlines.
Bilingual candidates are strongly encouraged to apply.
Compensation and Benefits:
Competitive compensation
Medical, dental, and vision coverage
Monthly MBTA subsidy or FREE offsite parking
Paid time off
Tuition reimbursement/ professional development
401(k) plan with generous employer contribution
MASCO is proud to be an equal opportunity employer. We value an inclusive work environment that
celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
This role is for someone who is looking for an opportunity to get experience in conference coordination and to get a 360-degree understanding of most aspects of B2B marketing. The role will focus on logistics as well as growth marketing and community marketing. It is for someone who takes initiative to understand the customer and communicate to them for a point of action. This individual will help support the management of a portfolio of events and work directly with speakers, sponsors, press, and media relations. A passion for creative and strategic thinking is central to the role. This individual will attend all our virtual conferences throughout the year where they will support customers and social media coverage of the events. This role provides exposure and an opportunity to work with senior level executives.
The role requires the following abilities: Multi-tasking with excellent verbal and written communication; Project management; Solid writing and communication skills in emails; A take-charge personality and team player; A solution-oriented attitude; The ability to work with different levels of executive seniority
Requirements: BA or BS degree in Marketing, Communications, Science, Math, History, English, Economics, Psychology, International Relations, Computer Science, Journalism, Anthropology or Languages. (We are open to most challenging degrees.) Must know Excel and be comfortable using a Mac. The position involves minor design/graphics so experience and an interest in this area is a plus. We will consider exceptional entry- level applicants.
Who You’ll Work With: This role will join a friendly and supportive team that consists of marketing, production, sponsorship, meeting planning and web development. This role has the opportunity to travel to some of the conferences when able to do so.
Training/Compensation: A detailed training program is provided. We also support additional training. The compensation is salary plus medical, vision and dental plans and long-term savings/retirement plan.
Location: The office is located in midtown Manhattan, one block from Bryant Park and close to Times Square. It is walking distance to both Times Square, Penn Station and Grand Central Station. However, during the pandemic, we work primarily remotely.
When Applying: Applicants must state in their email when sending their resume what experience they have and why they are applying for this role in one paragraph. Applicants who do not include this information will not be considered. Thank you.
Full Time
This role is for someone who is looking for an opportunity to get experience in conference coordination and to get a 360-degree understanding of most aspects of B2B marketing. The role will focus on logistics as well as growth marketing and community marketing. It is for someone who takes initiative to understand the customer and communicate to them for a point of action. This individual will help support the management of a portfolio of events and work directly with speakers, sponsors, press, and media relations. A passion for creative and strategic thinking is central to the role. This individual will attend all our virtual conferences throughout the year where they will support customers and social media coverage of the events. This role provides exposure and an opportunity to work with senior level executives.
The role requires the following abilities: Multi-tasking with excellent verbal and written communication; Project management; Solid writing and communication skills in emails; A take-charge personality and team player; A solution-oriented attitude; The ability to work with different levels of executive seniority
Requirements: BA or BS degree in Marketing, Communications, Science, Math, History, English, Economics, Psychology, International Relations, Computer Science, Journalism, Anthropology or Languages. (We are open to most challenging degrees.) Must know Excel and be comfortable using a Mac. The position involves minor design/graphics so experience and an interest in this area is a plus. We will consider exceptional entry- level applicants.
Who You’ll Work With: This role will join a friendly and supportive team that consists of marketing, production, sponsorship, meeting planning and web development. This role has the opportunity to travel to some of the conferences when able to do so.
Training/Compensation: A detailed training program is provided. We also support additional training. The compensation is salary plus medical, vision and dental plans and long-term savings/retirement plan.
Location: The office is located in midtown Manhattan, one block from Bryant Park and close to Times Square. It is walking distance to both Times Square, Penn Station and Grand Central Station. However, during the pandemic, we work primarily remotely.
When Applying: Applicants must state in their email when sending their resume what experience they have and why they are applying for this role in one paragraph. Applicants who do not include this information will not be considered. Thank you.
Cedarwood Waldorf School
3030 Southwest 2nd Avenue, Portland, OR, USA
Cedarwood Waldorf School
Office Manager
General Description
Provide the primary outward face of the school to families and the public. Strong customer service orientation, ability to represent the school with a warm, positive, proactive problem solving approach. Highly detail oriented, and able to perform a wide range of highly skilled administrative duties to support parents, faculty, administration and students. Ensure timely compliance with legal requirements.
General Duties and Responsibilities
Manage calendar and scheduling
Maintain emergency information and supplies
Keep updated information from Multnomah County Health Department, Oregon Department of Education, and Oregon Health Authority
Health and safety liaison for school community
Manage student records
Maintain database information and updated as needed
BigSIS, TADS, Magnus Health, Google Admin console
Facilitate communication between all parties in the school community
IT support for school community
Assist with clerical tasks
Requirements
Positive, professional manner
High level of technical proficiency and detail orientation
Ability to use Google and Office 365 products
The ability to maintain confidentiality and discretion is essential.
Bachelor’s Degree preferred
Database experience a plus
First aid training and experience a plus
Emergency training and experience a plus
Physical Requirements
Able to stand and sit for extended periods
Able to walk, bend, squat, climb stairs, move quickly
Able to lift 20 lb.
This position is a full-time year-round non-exempt, benefitted position.
Full Time
Cedarwood Waldorf School
Office Manager
General Description
Provide the primary outward face of the school to families and the public. Strong customer service orientation, ability to represent the school with a warm, positive, proactive problem solving approach. Highly detail oriented, and able to perform a wide range of highly skilled administrative duties to support parents, faculty, administration and students. Ensure timely compliance with legal requirements.
General Duties and Responsibilities
Manage calendar and scheduling
Maintain emergency information and supplies
Keep updated information from Multnomah County Health Department, Oregon Department of Education, and Oregon Health Authority
Health and safety liaison for school community
Manage student records
Maintain database information and updated as needed
BigSIS, TADS, Magnus Health, Google Admin console
Facilitate communication between all parties in the school community
IT support for school community
Assist with clerical tasks
Requirements
Positive, professional manner
High level of technical proficiency and detail orientation
Ability to use Google and Office 365 products
The ability to maintain confidentiality and discretion is essential.
Bachelor’s Degree preferred
Database experience a plus
First aid training and experience a plus
Emergency training and experience a plus
Physical Requirements
Able to stand and sit for extended periods
Able to walk, bend, squat, climb stairs, move quickly
Able to lift 20 lb.
This position is a full-time year-round non-exempt, benefitted position.
City of Portland Ombudsman’s Office seeking applicants for a Deputy Ombudsman (Complaint Investigator I)
Opens : February 1, 2021
Closes : February 19, 2021
Salary range : $65,811 - $109,491 Annually
The Position
We are looking for someone who is compassionate, curious and fair-minded to serve as a Deputy Ombudsman in the City of Portland Ombudsman’s Office. The Ombudsman’s Office seeks to ensure that City government treats members of the public in a manner that is fair, equitable, and just.
This position reports directly to the City Ombudsman. The Deputy Ombudsman investigates the public’s complaints against City agencies and makes recommendations to safeguard people’s rights and promote higher standards of fairness, equity, and justice in the provision of City services.
The Ombudsman’s Office is part of the elected City Auditor’s Office to ensure its independence. The mission of the Auditor’s Office is to promote an open and accountable government.
Responsibilities of the Deputy Ombudsman include:
Taking complaints;
Conducting administrative investigations;
Identifying and analyzing complex issues of fact and policy;
Analyzing data;
Resolving complaints using a variety of conflict resolution strategies;
Exercising sound judgment and tact;
Communicating orally and in writing to various audiences;
Conducting community outreach;
Working with diverse constituencies; and
Developing considered and persuasive recommendations.
There is no college degree specific to the work – we are looking for an intellectually curious person who is committed to principles of justice, is comfortable scrutinizing government actions, has excellent analytical skills, and is adept at communication and conflict resolution. We are especially interested in a person who also has data analysis skills (statistical sampling techniques, quantitative and qualitative analysis).
We are committed to building a diverse and inclusive work environment for people of all backgrounds and ages. We recognize that there may be great candidates who don’t immediately have all the skills described below – apply anyway and tell us how your background and experience might fit this position.
To qualify:
Candidates must have any combination of the following or describe how they will achieve it within one year of hiring:
A Bachelor’s Degree
Three years of investigative experience
To apply:
Three documents are required for a complete application: 1) a cover letter, 2) a resume, and 3) a brief writing exercise. The content of each is described below.
1) COVER LETTER
Describe how you meet the following minimum qualifications, which are required to be successful in this position. If you are unsure if you meet a requirement, describe how you can develop your knowledge and abilities to meet it within one year. It is advised that you use the numbered list below to ensure you respond to each item. Where possible, connect items in your resume to these requirements. Do not skip any requirement.
Knowledge of theory, principles, practices, and techniques of administrative investigation.
Ability to define complex issues, analyze problems, evaluate alternatives, and develop recommendations.
Ability to conduct thorough, objective complaint investigations; reach sound impartial conclusions based on investigation results; maintain confidentiality regarding process and outcomes in accordance with all legal requirements.
Ability to exercise initiative and sound independent judgment within established guidelines.
Ability to establish and maintain effective working relationships with managers and staff, elected officials, representatives of other government agencies, and others.
Ability to communicate effectively, both orally and in writing; present conclusions and recommendations clearly, logically, and persuasively to diverse audiences; prepare concise and comprehensive reports, correspondence, and other documents appropriate to the audience.
If you meet either of the preferred qualifications , please briefly describe how in your cover letter.
Ability to collect, evaluate, and interpret a broad range of data, either in electronic, written, statistical, or narrative form.
Background in public interest law, investigative journalism, or related field.
2) RESUME
List professional and volunteer experience; education and training; and the time periods for each. If you speak more than one language or have specialized skills, please list those.
3) WRITING EXERCISE
In addition to the cover letter and resume, please submit an essay describing 1) your experiences or participation with any of the following, and 2) what you learned from them:
exposure to racial inequities and actions you took to help resolve them;
steps taken to make workplaces and/or public spaces inclusive;
experiences as a member of a historically underrepresented group in government decision-making;
experiences living, working with, and/or interacting with individuals from diverse backgrounds and identities;
experiences ensuring equitable and inclusive workplace operations and/or program outcomes.
If your experiences are different from those listed and you have a commitment to diversity, equity, and inclusion, please explain how you will manifest that commitment in this position.
APPLICATION INSTRUCTIONS
Applicants must submit a cover letter, resume, and writing exercise statement through the City of Portland’s online application system. Emailed, mailed, or faxed applications will not be accepted.
Application materials will be reviewed to determine if candidates meet the qualifications listed above or have a plan to do so within one year. To successfully pass the initial screening process, you must ensure that your cover letter addresses each numbered point and includes examples that illustrate your experience and expertise. It is advised that applicants organize their cover letters using the numbered list to ensure each is addressed. Only candidates who meet the minimum qualifications will be eligible for an interview.
All completed applications for this position must be submitted no later than 11:59 p.m. on the closing date of this recruitment. Please do not attach materials not requested.
If you are requesting Veteran's Preference, attach a copy of your DD214 and/or Veteran's Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADDITIONAL INFORMATION:
Employee benefits: The City of Portland is committed to offering medical, dental, vision, basic life, and long-term disability coverage that provides quality care, support and value to eligible employees and their family members. Additional benefits such as flexible spending accounts, supplemental life insurance and employee assistance program coverage are available to ensure employees have the appropriate tools to safeguard themselves and their family. The City of Portland participates in PERS, the Oregon Public Employee Retirement System. Find more information on the City of Portland's benefits here: Benefits Information | The City of Portland, Oregon .
Civil Service: This position is in the Classified Service. It is subject to the Human Resources Administrative Rules for the Auditor’s Office, City Code, and City Charter.
Work status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veteran’s preference: If you are requesting Veteran's Preference, attach a copy of your DD214 and/or Veteran's Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
Equal employment opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Disability, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please make your request in your letter of interest or contact Administrative Specialist Andrew Bryans at Andrew.Bryans@portlandoregon.gov .
Technical assistance: If you have questions about how to apply or require any assistance in submitting your application, please contact Administrative Specialist Andrew Bryans at Andrew.Bryans@portlandoregon.gov .
For more information about the Auditor’s Office: https://www.portlandoregon.gov/auditor/
Full Time
City of Portland Ombudsman’s Office seeking applicants for a Deputy Ombudsman (Complaint Investigator I)
Opens : February 1, 2021
Closes : February 19, 2021
Salary range : $65,811 - $109,491 Annually
The Position
We are looking for someone who is compassionate, curious and fair-minded to serve as a Deputy Ombudsman in the City of Portland Ombudsman’s Office. The Ombudsman’s Office seeks to ensure that City government treats members of the public in a manner that is fair, equitable, and just.
This position reports directly to the City Ombudsman. The Deputy Ombudsman investigates the public’s complaints against City agencies and makes recommendations to safeguard people’s rights and promote higher standards of fairness, equity, and justice in the provision of City services.
The Ombudsman’s Office is part of the elected City Auditor’s Office to ensure its independence. The mission of the Auditor’s Office is to promote an open and accountable government.
Responsibilities of the Deputy Ombudsman include:
Taking complaints;
Conducting administrative investigations;
Identifying and analyzing complex issues of fact and policy;
Analyzing data;
Resolving complaints using a variety of conflict resolution strategies;
Exercising sound judgment and tact;
Communicating orally and in writing to various audiences;
Conducting community outreach;
Working with diverse constituencies; and
Developing considered and persuasive recommendations.
There is no college degree specific to the work – we are looking for an intellectually curious person who is committed to principles of justice, is comfortable scrutinizing government actions, has excellent analytical skills, and is adept at communication and conflict resolution. We are especially interested in a person who also has data analysis skills (statistical sampling techniques, quantitative and qualitative analysis).
We are committed to building a diverse and inclusive work environment for people of all backgrounds and ages. We recognize that there may be great candidates who don’t immediately have all the skills described below – apply anyway and tell us how your background and experience might fit this position.
To qualify:
Candidates must have any combination of the following or describe how they will achieve it within one year of hiring:
A Bachelor’s Degree
Three years of investigative experience
To apply:
Three documents are required for a complete application: 1) a cover letter, 2) a resume, and 3) a brief writing exercise. The content of each is described below.
1) COVER LETTER
Describe how you meet the following minimum qualifications, which are required to be successful in this position. If you are unsure if you meet a requirement, describe how you can develop your knowledge and abilities to meet it within one year. It is advised that you use the numbered list below to ensure you respond to each item. Where possible, connect items in your resume to these requirements. Do not skip any requirement.
Knowledge of theory, principles, practices, and techniques of administrative investigation.
Ability to define complex issues, analyze problems, evaluate alternatives, and develop recommendations.
Ability to conduct thorough, objective complaint investigations; reach sound impartial conclusions based on investigation results; maintain confidentiality regarding process and outcomes in accordance with all legal requirements.
Ability to exercise initiative and sound independent judgment within established guidelines.
Ability to establish and maintain effective working relationships with managers and staff, elected officials, representatives of other government agencies, and others.
Ability to communicate effectively, both orally and in writing; present conclusions and recommendations clearly, logically, and persuasively to diverse audiences; prepare concise and comprehensive reports, correspondence, and other documents appropriate to the audience.
If you meet either of the preferred qualifications , please briefly describe how in your cover letter.
Ability to collect, evaluate, and interpret a broad range of data, either in electronic, written, statistical, or narrative form.
Background in public interest law, investigative journalism, or related field.
2) RESUME
List professional and volunteer experience; education and training; and the time periods for each. If you speak more than one language or have specialized skills, please list those.
3) WRITING EXERCISE
In addition to the cover letter and resume, please submit an essay describing 1) your experiences or participation with any of the following, and 2) what you learned from them:
exposure to racial inequities and actions you took to help resolve them;
steps taken to make workplaces and/or public spaces inclusive;
experiences as a member of a historically underrepresented group in government decision-making;
experiences living, working with, and/or interacting with individuals from diverse backgrounds and identities;
experiences ensuring equitable and inclusive workplace operations and/or program outcomes.
If your experiences are different from those listed and you have a commitment to diversity, equity, and inclusion, please explain how you will manifest that commitment in this position.
APPLICATION INSTRUCTIONS
Applicants must submit a cover letter, resume, and writing exercise statement through the City of Portland’s online application system. Emailed, mailed, or faxed applications will not be accepted.
Application materials will be reviewed to determine if candidates meet the qualifications listed above or have a plan to do so within one year. To successfully pass the initial screening process, you must ensure that your cover letter addresses each numbered point and includes examples that illustrate your experience and expertise. It is advised that applicants organize their cover letters using the numbered list to ensure each is addressed. Only candidates who meet the minimum qualifications will be eligible for an interview.
All completed applications for this position must be submitted no later than 11:59 p.m. on the closing date of this recruitment. Please do not attach materials not requested.
If you are requesting Veteran's Preference, attach a copy of your DD214 and/or Veteran's Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADDITIONAL INFORMATION:
Employee benefits: The City of Portland is committed to offering medical, dental, vision, basic life, and long-term disability coverage that provides quality care, support and value to eligible employees and their family members. Additional benefits such as flexible spending accounts, supplemental life insurance and employee assistance program coverage are available to ensure employees have the appropriate tools to safeguard themselves and their family. The City of Portland participates in PERS, the Oregon Public Employee Retirement System. Find more information on the City of Portland's benefits here: Benefits Information | The City of Portland, Oregon .
Civil Service: This position is in the Classified Service. It is subject to the Human Resources Administrative Rules for the Auditor’s Office, City Code, and City Charter.
Work status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veteran’s preference: If you are requesting Veteran's Preference, attach a copy of your DD214 and/or Veteran's Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
Equal employment opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Disability, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please make your request in your letter of interest or contact Administrative Specialist Andrew Bryans at Andrew.Bryans@portlandoregon.gov .
Technical assistance: If you have questions about how to apply or require any assistance in submitting your application, please contact Administrative Specialist Andrew Bryans at Andrew.Bryans@portlandoregon.gov .
For more information about the Auditor’s Office: https://www.portlandoregon.gov/auditor/
