***PLEASE NOTE: THIS IS NOT A WORK FROM HOME POSITION. THIS POSITION IS BASED IN THE OMAHA, NE OFFICE. YOU WILL WORK AT THE HYATT GLOBAL CONTACT CENTER LOCATED AT 9805 Q STREET OMAHA, NE 68127.
Are you ready to start your career at Hyatt to become a service professional? Starting wage is $14.00 per hour.
Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.
Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
Desire to exhibit reliability and dependability to work independently.
Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback. Will then apply the suggestions for continued achievement of high performance at Hyatt.
Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision.
Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
Must be computer/technology savvy- our future focus will become even more reliant on technology.
Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
Will deliver and exhibit Hyatt values with every guest at all times.
PAY SCHEDULE:
Begin your new career at Hyatt. Starting wage is $14.00 per hour.
Full Time
***PLEASE NOTE: THIS IS NOT A WORK FROM HOME POSITION. THIS POSITION IS BASED IN THE OMAHA, NE OFFICE. YOU WILL WORK AT THE HYATT GLOBAL CONTACT CENTER LOCATED AT 9805 Q STREET OMAHA, NE 68127.
Are you ready to start your career at Hyatt to become a service professional? Starting wage is $14.00 per hour.
Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.
Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
Desire to exhibit reliability and dependability to work independently.
Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback. Will then apply the suggestions for continued achievement of high performance at Hyatt.
Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision.
Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
Must be computer/technology savvy- our future focus will become even more reliant on technology.
Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
Will deliver and exhibit Hyatt values with every guest at all times.
PAY SCHEDULE:
Begin your new career at Hyatt. Starting wage is $14.00 per hour.
Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Summary
Ability to support a team of Inbound Representatives in addition to working directly to support the National Sales Center team to ensure strong sales performance. The candidate should have the ability to multi-task between two areas and work with a variety of different leaders and employees with different performance goals.
Responsible for staff related decisions, managing a team in a call center environment. Coach, guide and direct staff to provide effective service to agents and customers with their product, procedure, billing and underwriting eligibility related questions. Support leadership team by handling day to day operations as well as the strategic management of the business team to ensure the achievement of the team's customer service and financial objectives. Under general direction, the Business Center Team Manager provides guidance and direction in leading a business center team (center support, phones or account/policy processing) to ensure achievement of team goals and financial objectives. Leads assigned team to reach the overall organization objectives and operational excellence. [This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)
Primary Location: Alpharetta - Georgia - United States
Job Category: Customer Service
Position Type: Experienced/Professional
Target Openings: 1
Primary Job Duties & Responsibilities
Develops strong relationships with multiple business units and cross functional teams. Leads and/or participates in business strategy and to continually enhance operational effectiveness and achieve business objectives. Accountable for workload, workflow, and customer service to maximize efficiency. May be individually accountable for a line(s) of business, functions or multiple business units that span across a region. Accountable for attracting, retaining and developing talent and coordination of onboarding and training. Accountable for decisions related to hiring, termination and compensation. Drive and manage day-to-day activities to meet production goals, ensure compliance, audit, performance and quality standards are achieved and maintained at defined service level agreements utilizing all available resources in a cost effective manner. Coaches employees toward business performance standards, individual performance and development objectives. Works with the command center/workforce administration to meet service levels as applicable. Continually look for improvements in workflows, processes, and data. Drive results by implementing appropriate performance expectations / management through effective coaching and mentoring. Assists leadership team in managing team expenses. Supports and implements emerging business plans and strategies. Proactively builds favorable business relationships with internal and external customers. Leads and/or participates on special projects. Stays abreast of new product information and system changes. Leads the effective implementation of new technologies and the utilization of existing systems and provide management information reports as required. Monitors operations to ensure compliance with governmental requirements external environment and competitive landscape. Engages directly with BI Operations Sourcing Team and vendor partners. Perform other duties as assigned.
Minimum Qualifications
2 years experience in an insurance, operations or call center environment required.
Education, Work Experience & Knowledge
College degree preferred. 3 years experience in an insurance, operations, or call center environment preferred. 2 years of management experience preferred. Advanced knowledge of business products, processes and procedures. Advanced communication, negotiation leadership and people development skills. Advanced performance management and problem solving skills.
Job Specific & Technical Skills & Competencies
Strong knowledge of product and associated processes. Strong verbal and written communication skills Effectively communicate with business partners, peers and all leadership levels Demonstrates solid performance management skills. Strong keyboard and systems navigation skills Skillful with Word and Excel Knowledge of business center/insurance operations. Superior customer service and policy service skills. Solid interpersonal and negotiation skills. Strong Problem solving skills. Shares information and can maintain confidentiality Leadership; Change Leadership: Ability to effectively lead rapid change Teamwork: Collaboration across operations organization Models the way for employees Consistently sets clear direction by defining goals and priorities Can make quick informed decisions Develops a high degree of trust through demonstrated personal integrity, ethics and commitment to doing the right thing Motivates others to achieve the highest standards Customer Focus: Identifies customer needs and takes appropriate action to meet those needs. Acts with a sense of urgency. Demonstrates a commitment to superior service. Demonstrates a strong knowledge of the internal and external conditions that have the potential to affect customer service. Business Knowledge: Solid knowledge of Policy Services functions, procedures, policies, etc. Understanding of the Property Casualty insurance business: products, field operations and support systems and any related challenges. Resource Management: Utilizes available external and internal resources to meet needs and expectations while remaining within approved budget. Continually seeks ways to implement expense reduction initiatives and/or produce work more efficiently while ensuring that Operations objectives are met. Management: Hires competent people. Challenges employees to take responsibility for their performance and their development. Takes responsibility for decisions and actions. Manages own work and directs the work of others. Effectively coaches and mentors staff; delegates responsibility. Understands the business and responds to all related issues, concerns and proactively problems. Resource Management; Business Knowledge (accounting, underwriting, agency); Systems knowledge (policy issuance, billing, MI); Agency Management/Project Management; Demonstrated leadership and strong interpersonal skills. Ability to evaluate and determine planning and forecasting needs
Environmental/Work Schedules/Other
Weekend work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally
Physical Requirements
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Use of Keyboards, Sporadic 10-Key - Continuously
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
Full Time
Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Summary
Ability to support a team of Inbound Representatives in addition to working directly to support the National Sales Center team to ensure strong sales performance. The candidate should have the ability to multi-task between two areas and work with a variety of different leaders and employees with different performance goals.
Responsible for staff related decisions, managing a team in a call center environment. Coach, guide and direct staff to provide effective service to agents and customers with their product, procedure, billing and underwriting eligibility related questions. Support leadership team by handling day to day operations as well as the strategic management of the business team to ensure the achievement of the team's customer service and financial objectives. Under general direction, the Business Center Team Manager provides guidance and direction in leading a business center team (center support, phones or account/policy processing) to ensure achievement of team goals and financial objectives. Leads assigned team to reach the overall organization objectives and operational excellence. [This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)
Primary Location: Alpharetta - Georgia - United States
Job Category: Customer Service
Position Type: Experienced/Professional
Target Openings: 1
Primary Job Duties & Responsibilities
Develops strong relationships with multiple business units and cross functional teams. Leads and/or participates in business strategy and to continually enhance operational effectiveness and achieve business objectives. Accountable for workload, workflow, and customer service to maximize efficiency. May be individually accountable for a line(s) of business, functions or multiple business units that span across a region. Accountable for attracting, retaining and developing talent and coordination of onboarding and training. Accountable for decisions related to hiring, termination and compensation. Drive and manage day-to-day activities to meet production goals, ensure compliance, audit, performance and quality standards are achieved and maintained at defined service level agreements utilizing all available resources in a cost effective manner. Coaches employees toward business performance standards, individual performance and development objectives. Works with the command center/workforce administration to meet service levels as applicable. Continually look for improvements in workflows, processes, and data. Drive results by implementing appropriate performance expectations / management through effective coaching and mentoring. Assists leadership team in managing team expenses. Supports and implements emerging business plans and strategies. Proactively builds favorable business relationships with internal and external customers. Leads and/or participates on special projects. Stays abreast of new product information and system changes. Leads the effective implementation of new technologies and the utilization of existing systems and provide management information reports as required. Monitors operations to ensure compliance with governmental requirements external environment and competitive landscape. Engages directly with BI Operations Sourcing Team and vendor partners. Perform other duties as assigned.
Minimum Qualifications
2 years experience in an insurance, operations or call center environment required.
Education, Work Experience & Knowledge
College degree preferred. 3 years experience in an insurance, operations, or call center environment preferred. 2 years of management experience preferred. Advanced knowledge of business products, processes and procedures. Advanced communication, negotiation leadership and people development skills. Advanced performance management and problem solving skills.
Job Specific & Technical Skills & Competencies
Strong knowledge of product and associated processes. Strong verbal and written communication skills Effectively communicate with business partners, peers and all leadership levels Demonstrates solid performance management skills. Strong keyboard and systems navigation skills Skillful with Word and Excel Knowledge of business center/insurance operations. Superior customer service and policy service skills. Solid interpersonal and negotiation skills. Strong Problem solving skills. Shares information and can maintain confidentiality Leadership; Change Leadership: Ability to effectively lead rapid change Teamwork: Collaboration across operations organization Models the way for employees Consistently sets clear direction by defining goals and priorities Can make quick informed decisions Develops a high degree of trust through demonstrated personal integrity, ethics and commitment to doing the right thing Motivates others to achieve the highest standards Customer Focus: Identifies customer needs and takes appropriate action to meet those needs. Acts with a sense of urgency. Demonstrates a commitment to superior service. Demonstrates a strong knowledge of the internal and external conditions that have the potential to affect customer service. Business Knowledge: Solid knowledge of Policy Services functions, procedures, policies, etc. Understanding of the Property Casualty insurance business: products, field operations and support systems and any related challenges. Resource Management: Utilizes available external and internal resources to meet needs and expectations while remaining within approved budget. Continually seeks ways to implement expense reduction initiatives and/or produce work more efficiently while ensuring that Operations objectives are met. Management: Hires competent people. Challenges employees to take responsibility for their performance and their development. Takes responsibility for decisions and actions. Manages own work and directs the work of others. Effectively coaches and mentors staff; delegates responsibility. Understands the business and responds to all related issues, concerns and proactively problems. Resource Management; Business Knowledge (accounting, underwriting, agency); Systems knowledge (policy issuance, billing, MI); Agency Management/Project Management; Demonstrated leadership and strong interpersonal skills. Ability to evaluate and determine planning and forecasting needs
Environmental/Work Schedules/Other
Weekend work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally
Physical Requirements
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Use of Keyboards, Sporadic 10-Key - Continuously
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
Hyatt is looking for individuals to work from home as a Guest Service Associate.
Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.
Home Agent Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Home Agent Guest Service Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Home Agent Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.
Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
Desire to exhibit reliability and dependability to work independently from home.
Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback. Will then apply the suggestions for continued achievement of high performance at Hyatt.
Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision and understand the workings of an independent work-from-home position.
Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
Must be computer/technology savvy- our future focus will become even more reliant on technology. The associate is required to have the ability to set up their computer equipment and troubleshoot issues independently and with ease.
Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
Will deliver and exhibit Hyatt values with every guest at all times.
PAY SCHEDULE:
Begin your new career at Hyatt. Earn $11.00 per hour. Watch your wage grow with performance based increases at set intervals throughout the year.
Preference will be given to applicants with a steady work history and experience handling customer service related calls in a home environment.
The training for this position is 7 weeks in length. Training will be done virtually from your home office. 100% attendance in training is mandatory. If you were to miss any time during training, we do not have the resources to catch you up. Once the 7 weeks of training is completed, our new associates would then move into their set schedule. The set work schedule will be confirmed at time of hire and you must be able to work full-time.
Colleague is required to provide the following equipment for Home Office:
High Speed Internet Service. High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed. Colleague will be required to provide Hyatt with adequate certification of service from provider.If your ISP provided equipment or your internal network contains a firewall, you must “unblock” or enable “pass through” settings for all communication ports. Non-work related activities performed by you or others in your household such as gaming (i.e. XBox, Playstation, etc.) or media streaming (i.e. Netflix, Hulu, etc.) during working hours will impact your Hyatt supplied equipment’s performance.
Dual monitors. Required to have 2 monitors which must be identical in size ranging from 17” – 24”. The preferred monitors input would be Display Port (DP). Digital Visual Interface (DVI) or High Definition Multimedia Interface (HDMI) inputs are also allowed.
Monitor Cables. (TWO required) One end MUST be Display Port (DP) to be able to plug in to the back of the thin client. The other end will be DP, DVI, or HDMI to match the monitor input. Monitors must be equipped with power cables. VGA cables will not be allowed. Cable adapters will not be allowed.
USB wired Keyboard (PS/2 interface and/or wireless are not supported)
USB wired Mouse (PS/2 interface and /or wireless are not supported)
Surge Protector
Patch cables (TWO required) – [Ethernet Cable = cat5, RJ45]
Cable/DSL modem
Router. Router with Ethernet ports for wired connection to thin client and IP Phone. Router can be integrated into the modem device provided by your ISP.
Multi Factor Authentication Capability. The ability to receive a phone call, receive a text message, or utilize a smartphone/tablet mobile application for Multi Factor Authentication (security system used when accessing Hyatt systems) when logging in to Hyatt provided thin client equipment. It is required each and every time you are authenticating (logging in) to Hyatt provided thin client equipment to start your work day. Examples (You only need one of these) :
Local telecommunication provider land line or residential Voice over IP phone service with dedicated phone number.
Dedicated cell phone capable of receiving text messages.
Dedicated Android or Apple iOS smartphone/tablet capable of receiving a phone call, text message or the utilization of the Microsoft Authenticator application obtained from the Apple App Store or Google Play Store.
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Full Time
Hyatt is looking for individuals to work from home as a Guest Service Associate.
Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.
Home Agent Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Home Agent Guest Service Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Home Agent Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.
Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
Desire to exhibit reliability and dependability to work independently from home.
Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback. Will then apply the suggestions for continued achievement of high performance at Hyatt.
Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision and understand the workings of an independent work-from-home position.
Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
Must be computer/technology savvy- our future focus will become even more reliant on technology. The associate is required to have the ability to set up their computer equipment and troubleshoot issues independently and with ease.
Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
Will deliver and exhibit Hyatt values with every guest at all times.
PAY SCHEDULE:
Begin your new career at Hyatt. Earn $11.00 per hour. Watch your wage grow with performance based increases at set intervals throughout the year.
Preference will be given to applicants with a steady work history and experience handling customer service related calls in a home environment.
The training for this position is 7 weeks in length. Training will be done virtually from your home office. 100% attendance in training is mandatory. If you were to miss any time during training, we do not have the resources to catch you up. Once the 7 weeks of training is completed, our new associates would then move into their set schedule. The set work schedule will be confirmed at time of hire and you must be able to work full-time.
Colleague is required to provide the following equipment for Home Office:
High Speed Internet Service. High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed. Colleague will be required to provide Hyatt with adequate certification of service from provider.If your ISP provided equipment or your internal network contains a firewall, you must “unblock” or enable “pass through” settings for all communication ports. Non-work related activities performed by you or others in your household such as gaming (i.e. XBox, Playstation, etc.) or media streaming (i.e. Netflix, Hulu, etc.) during working hours will impact your Hyatt supplied equipment’s performance.
Dual monitors. Required to have 2 monitors which must be identical in size ranging from 17” – 24”. The preferred monitors input would be Display Port (DP). Digital Visual Interface (DVI) or High Definition Multimedia Interface (HDMI) inputs are also allowed.
Monitor Cables. (TWO required) One end MUST be Display Port (DP) to be able to plug in to the back of the thin client. The other end will be DP, DVI, or HDMI to match the monitor input. Monitors must be equipped with power cables. VGA cables will not be allowed. Cable adapters will not be allowed.
USB wired Keyboard (PS/2 interface and/or wireless are not supported)
USB wired Mouse (PS/2 interface and /or wireless are not supported)
Surge Protector
Patch cables (TWO required) – [Ethernet Cable = cat5, RJ45]
Cable/DSL modem
Router. Router with Ethernet ports for wired connection to thin client and IP Phone. Router can be integrated into the modem device provided by your ISP.
Multi Factor Authentication Capability. The ability to receive a phone call, receive a text message, or utilize a smartphone/tablet mobile application for Multi Factor Authentication (security system used when accessing Hyatt systems) when logging in to Hyatt provided thin client equipment. It is required each and every time you are authenticating (logging in) to Hyatt provided thin client equipment to start your work day. Examples (You only need one of these) :
Local telecommunication provider land line or residential Voice over IP phone service with dedicated phone number.
Dedicated cell phone capable of receiving text messages.
Dedicated Android or Apple iOS smartphone/tablet capable of receiving a phone call, text message or the utilization of the Microsoft Authenticator application obtained from the Apple App Store or Google Play Store.
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
San Diego Association of Governments - SANDAG
San Diego, CA, USA
Regional Tolling Operations
The Operations Department supports the agency’s vision to enhance and expand the region’s travel choices by providing more travel services and options for residents, and use innovative, technology-based solutions to better manage the transportation network. This strategic approach includes a network of regional tolling facilities - the existing South Bay Expressway and I-15 Managed Lanes as well as the planning of future tolling facilities in connection with the new border crossing, and additional express lanes throughout the San Diego region.
Located in our Otay Mesa office, the Customer Service and Account Management team provides support to South Bay Expressway toll road patrons and FasTrak account holders. Customer Service Representatives interact with customers over the phone, in person, and via email and mail, and provide assistance with a variety of account set-up and payment options as well as information about the toll road. The team also is responsible for identifying and contacting motorists who have toll amounts due, assembling and mailing FasTrak transponder kits, and assisting the Business Development team with community outreach. Customer Service Supervisor Role
The Customer Service Supervisor is responsible for the day-to-day operations of a high-volume, inbound call center and coordinating the work of Customer Service Representatives (CSRs) who are engaged in telephone and in-person customer interactions, payment processing, mail distribution, inventory control, and related activities.
This is an at-will Tolling Operations Personnel (TOP) position. This position will be based at the Toll Operations Center in Otay Mesa; the work will primarily be performed during normal business hours and may involve evenings or weekends from time to time.
Job Responsibilities
This opportunity is ideal for a “hands-on” supervisor; someone who is familiar with a call center environment and can provide supervision and guidance for a team of customer service professionals. Examples of primary responsibilities include:
Coordinate the day-to-day activities of the call center; support the implementation of business practices that create a customer service-oriented work environment.
Directly supervise approximately 28 Customer Service team members; establish and clearly communicate performance expectations, including the policies and procedures necessary for effective call center operations; when appropriate or necessary, recommend and implement changes to procedures and operating practices.
Provide training and development opportunities to employees to increase their job-related skills and competencies; develop and coordinate training programs designed specifically for the customer service function.
Coordinate and participate in a broad range of customer service activities that include account establishment, account usage, and providing options to drivers for the payment of outstanding tolls and fees.
Develop staffing plans to ensure adequate staffing levels and service delivery objectives are met; prepare staff schedules based on work-volume projections.
Assist CSRs with resolving complex customer service situations; recommend actions to resolve customer concerns, issues, or problems; provide assistance to customers in escalated situations.
Assist with developing and implementing a ‘service-to-sales’ program designed to educate potential customers on the benefits of FasTrak and encourage account establishment.
Maintain systems that efficiently and effectively support administrative tolling functions related to customer service; ensure the maintenance of accurate files and records for toll violations; prepare and produce a variety of administrative reports.
Assist with the preparation of Requests for Proposals (RFPs) including scopes of work and project budgets; participate in the selection of consultants; monitor consultant performance and ensure projects are completed on schedule and within the prescribed budget; maintain contract files and prepare project status reports.
Participate in the organization of community outreach events designed to increase awareness and dissemination of FasTrak programs, services, and resources throughout the region; train CSRs to distribute information by attending events at local businesses.
Ensure staff understand and follow Customer Service Center policies and procedures; maintain documentation when necessary.
Maintain a superior level of customer service at all times; exercise discretion, tact, and diplomacy when handling sensitive, controversial, or difficult situations.
Provide technical and administrative assistance to the Customer Service Manager.
Experience and Qualifications
Numerous factors contribute to an individual’s ability to be successful in any given role. For this position, we are searching for a candidate with an aptitude for analytical thinking and problem solving who is responsible, organized, and demonstrate initiative. Excellent communication skills, the ability to work both independently and collaboratively when required, and the use of sound business judgment are important.
The minimum education, training, and experience qualifications include a high school diploma, or equivalent, and seven years of increasingly responsible experience in a customer service or call center environment, including two years of supervisory experience. Specialized training or college level course work in business or a related field is desirable.
The following information describes the specific types of career experiences that are most relevant to this position.
Experience leading a team of customer service professionals who provide high-volume, high-quality, customer service and account management, preferably in a call center environment; experience in a ‘service-to-sales’ environment is desirable.
Experience directly supervising and evaluating the work of customer service professionals; experience selecting, scheduling, training, evaluating, and motivating employees; experience building strong teams and establishing employee development programs.
Experience coordinating financial transactions, including the verification and processing of credit card transactions in accordance with Payment Card Industry rules and regulations.
Excellent customer service skills; demonstrated experience diffusing and resolving difficult or hostile situations; effective problem-solving; ability to maintain composure and a professional attitude when managing escalated situations.
Experience monitoring and evaluating work processes and procedures, making recommendations for business process improvements, and developing and implementing revised policies and procedures.
Familiarity with public outreach and public participation programs designed to engage and inform the community.
Experience assisting with the development of RFPs, scopes of work, budgets, and schedules, vendor selection, and contract management; demonstrated effective project management techniques.
Demonstrated ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of department goals.
Ability to prepare clear and concise correspondence and reports on a variety customer service activities, projects, and programs.
Capacity to establish, maintain, and foster cooperative and collaborative working relationships with those contacted in the course of work.
Computer software proficiency using various programs from the Microsoft Office Suite (in particular Word and Excel), customer relationship management systems, such as Salesforce, and other PC-based applications.
Proficiency with verbal and written Spanish language skills is desirable.
The selected candidate must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.
The selected candidate can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business.
Salary and Benefits
SANDAG rewards the efforts of its employees with a comprehensive compensation package. Competitive salaries are supplemented with flexible offering of health, financial security, and time-off benefits to meet the work and life needs of employees and their families.
The Customer Service Supervisor position has an annual salary range of $41,915 to $67,064; the starting salary will depend on the qualifications and experience of the selected candidate.
Our benefits include traditional health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. To support the need to rest and rejuvenate, employees are provided with a bank of paid time off in addition to paid holidays.
How to Apply
We encourage all interested candidates to apply for this position by completing a SANDAG Employment Application form. Resumes, cover letters, and work samples may be submitted in addition to the Employment Application but are not a substitute for this document.
The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing hr@sandag.org . Completed applications and related materials can be submitted via email, fax, regular mail, courier, or delivered by hand. See our Careers / How to Apply webpage for additional information.
This position will remain open until filled. The first review of applications will begin on Friday, August 31, 2018.
In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment and selection process, including requesting this document and related application materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or hr@sandag.org .
Application Supplement
To help us further evaluate the skills and experience of individuals interested in this position, candidates are asked to respond to the Supplemental Questions below. The information can be up to 300 words per question and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process.
Supplemental Questions
Describe your philosophy on supervision, and provide an overview of your experience mentoring, leading, or supervising a team of customer service professionals.
Provide an example of a time when you helped to improve the efficiency of a business process or procedure. What steps did you take to analyze the inefficiency and make a recommendation?
Candidate Selection and Notification
All candidates will receive written confirmation that their application has been received. The hiring manager will begin reviewing and evaluating applications within a few days of the first review. Based on this evaluation, the best qualified candidates will be invited to continue in the selection process. All candidates will receive written notification as to the final outcome of their application.
Further Information
The SANDAG website contains a wealth of information about our various project and program areas. The Careers section of the site lists all of our current Job Openings as well as information on how to apply for positions and Frequently Asked Questions about our recruitment process.
In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States.
SANDAG is an Equal Opportunity Employer
Full Time
Regional Tolling Operations
The Operations Department supports the agency’s vision to enhance and expand the region’s travel choices by providing more travel services and options for residents, and use innovative, technology-based solutions to better manage the transportation network. This strategic approach includes a network of regional tolling facilities - the existing South Bay Expressway and I-15 Managed Lanes as well as the planning of future tolling facilities in connection with the new border crossing, and additional express lanes throughout the San Diego region.
Located in our Otay Mesa office, the Customer Service and Account Management team provides support to South Bay Expressway toll road patrons and FasTrak account holders. Customer Service Representatives interact with customers over the phone, in person, and via email and mail, and provide assistance with a variety of account set-up and payment options as well as information about the toll road. The team also is responsible for identifying and contacting motorists who have toll amounts due, assembling and mailing FasTrak transponder kits, and assisting the Business Development team with community outreach. Customer Service Supervisor Role
The Customer Service Supervisor is responsible for the day-to-day operations of a high-volume, inbound call center and coordinating the work of Customer Service Representatives (CSRs) who are engaged in telephone and in-person customer interactions, payment processing, mail distribution, inventory control, and related activities.
This is an at-will Tolling Operations Personnel (TOP) position. This position will be based at the Toll Operations Center in Otay Mesa; the work will primarily be performed during normal business hours and may involve evenings or weekends from time to time.
Job Responsibilities
This opportunity is ideal for a “hands-on” supervisor; someone who is familiar with a call center environment and can provide supervision and guidance for a team of customer service professionals. Examples of primary responsibilities include:
Coordinate the day-to-day activities of the call center; support the implementation of business practices that create a customer service-oriented work environment.
Directly supervise approximately 28 Customer Service team members; establish and clearly communicate performance expectations, including the policies and procedures necessary for effective call center operations; when appropriate or necessary, recommend and implement changes to procedures and operating practices.
Provide training and development opportunities to employees to increase their job-related skills and competencies; develop and coordinate training programs designed specifically for the customer service function.
Coordinate and participate in a broad range of customer service activities that include account establishment, account usage, and providing options to drivers for the payment of outstanding tolls and fees.
Develop staffing plans to ensure adequate staffing levels and service delivery objectives are met; prepare staff schedules based on work-volume projections.
Assist CSRs with resolving complex customer service situations; recommend actions to resolve customer concerns, issues, or problems; provide assistance to customers in escalated situations.
Assist with developing and implementing a ‘service-to-sales’ program designed to educate potential customers on the benefits of FasTrak and encourage account establishment.
Maintain systems that efficiently and effectively support administrative tolling functions related to customer service; ensure the maintenance of accurate files and records for toll violations; prepare and produce a variety of administrative reports.
Assist with the preparation of Requests for Proposals (RFPs) including scopes of work and project budgets; participate in the selection of consultants; monitor consultant performance and ensure projects are completed on schedule and within the prescribed budget; maintain contract files and prepare project status reports.
Participate in the organization of community outreach events designed to increase awareness and dissemination of FasTrak programs, services, and resources throughout the region; train CSRs to distribute information by attending events at local businesses.
Ensure staff understand and follow Customer Service Center policies and procedures; maintain documentation when necessary.
Maintain a superior level of customer service at all times; exercise discretion, tact, and diplomacy when handling sensitive, controversial, or difficult situations.
Provide technical and administrative assistance to the Customer Service Manager.
Experience and Qualifications
Numerous factors contribute to an individual’s ability to be successful in any given role. For this position, we are searching for a candidate with an aptitude for analytical thinking and problem solving who is responsible, organized, and demonstrate initiative. Excellent communication skills, the ability to work both independently and collaboratively when required, and the use of sound business judgment are important.
The minimum education, training, and experience qualifications include a high school diploma, or equivalent, and seven years of increasingly responsible experience in a customer service or call center environment, including two years of supervisory experience. Specialized training or college level course work in business or a related field is desirable.
The following information describes the specific types of career experiences that are most relevant to this position.
Experience leading a team of customer service professionals who provide high-volume, high-quality, customer service and account management, preferably in a call center environment; experience in a ‘service-to-sales’ environment is desirable.
Experience directly supervising and evaluating the work of customer service professionals; experience selecting, scheduling, training, evaluating, and motivating employees; experience building strong teams and establishing employee development programs.
Experience coordinating financial transactions, including the verification and processing of credit card transactions in accordance with Payment Card Industry rules and regulations.
Excellent customer service skills; demonstrated experience diffusing and resolving difficult or hostile situations; effective problem-solving; ability to maintain composure and a professional attitude when managing escalated situations.
Experience monitoring and evaluating work processes and procedures, making recommendations for business process improvements, and developing and implementing revised policies and procedures.
Familiarity with public outreach and public participation programs designed to engage and inform the community.
Experience assisting with the development of RFPs, scopes of work, budgets, and schedules, vendor selection, and contract management; demonstrated effective project management techniques.
Demonstrated ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of department goals.
Ability to prepare clear and concise correspondence and reports on a variety customer service activities, projects, and programs.
Capacity to establish, maintain, and foster cooperative and collaborative working relationships with those contacted in the course of work.
Computer software proficiency using various programs from the Microsoft Office Suite (in particular Word and Excel), customer relationship management systems, such as Salesforce, and other PC-based applications.
Proficiency with verbal and written Spanish language skills is desirable.
The selected candidate must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.
The selected candidate can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business.
Salary and Benefits
SANDAG rewards the efforts of its employees with a comprehensive compensation package. Competitive salaries are supplemented with flexible offering of health, financial security, and time-off benefits to meet the work and life needs of employees and their families.
The Customer Service Supervisor position has an annual salary range of $41,915 to $67,064; the starting salary will depend on the qualifications and experience of the selected candidate.
Our benefits include traditional health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. To support the need to rest and rejuvenate, employees are provided with a bank of paid time off in addition to paid holidays.
How to Apply
We encourage all interested candidates to apply for this position by completing a SANDAG Employment Application form. Resumes, cover letters, and work samples may be submitted in addition to the Employment Application but are not a substitute for this document.
The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing hr@sandag.org . Completed applications and related materials can be submitted via email, fax, regular mail, courier, or delivered by hand. See our Careers / How to Apply webpage for additional information.
This position will remain open until filled. The first review of applications will begin on Friday, August 31, 2018.
In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment and selection process, including requesting this document and related application materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or hr@sandag.org .
Application Supplement
To help us further evaluate the skills and experience of individuals interested in this position, candidates are asked to respond to the Supplemental Questions below. The information can be up to 300 words per question and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process.
Supplemental Questions
Describe your philosophy on supervision, and provide an overview of your experience mentoring, leading, or supervising a team of customer service professionals.
Provide an example of a time when you helped to improve the efficiency of a business process or procedure. What steps did you take to analyze the inefficiency and make a recommendation?
Candidate Selection and Notification
All candidates will receive written confirmation that their application has been received. The hiring manager will begin reviewing and evaluating applications within a few days of the first review. Based on this evaluation, the best qualified candidates will be invited to continue in the selection process. All candidates will receive written notification as to the final outcome of their application.
Further Information
The SANDAG website contains a wealth of information about our various project and program areas. The Careers section of the site lists all of our current Job Openings as well as information on how to apply for positions and Frequently Asked Questions about our recruitment process.
In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States.
SANDAG is an Equal Opportunity Employer
If you are looking for a challenging career in public service, this is the position for you! We’re seeking a detail oriented, customer service focused person to join our team as a Case Administrator/Courtroom Deputy. The ideal candidate is a self-starter with excellent interpersonal skills who can readily adapt to fast changing priorities in a small-office setting. A legal background is helpful, but is not required. This is a full-time permanent entry-level position located in Eau Claire, Wisconsin.
Representative Duties
As a member of the clerk’s office, you will work in collaboration with other case administrators/courtroom deputies with: managing the progression of bankruptcy cases and related adversary proceedings from opening to final disposition; assisting with courtroom functions such as calendaring, managing the judge’s caseload, attending and logging court proceedings, recording proceedings, and other similar courtroom deputy duties; assisting the public with inquiries regarding status of cases and providing procedural (non-legal) advice; performing general office and administrative duties.
Qualifications
High school graduate or equivalent and a minimum of two years of general experience. Requires one year specialized experience equivalent to work at CL23 to qualify for CL24. Specialized experience is progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills and use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directives or laws. Such experience is commonly encountered in law firms, banking and credit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations.
General experience includes duties such as assisting with the review of incoming documents to determine conformity with regulations and requirements, routing documents after acceptance, acting as receptionist and providing information to a wide variety of people and assisting with entering information into the docket.
To apply visit our website: http://www.wiwb.uscourts.gov/employment-opportunities
Full Time
If you are looking for a challenging career in public service, this is the position for you! We’re seeking a detail oriented, customer service focused person to join our team as a Case Administrator/Courtroom Deputy. The ideal candidate is a self-starter with excellent interpersonal skills who can readily adapt to fast changing priorities in a small-office setting. A legal background is helpful, but is not required. This is a full-time permanent entry-level position located in Eau Claire, Wisconsin.
Representative Duties
As a member of the clerk’s office, you will work in collaboration with other case administrators/courtroom deputies with: managing the progression of bankruptcy cases and related adversary proceedings from opening to final disposition; assisting with courtroom functions such as calendaring, managing the judge’s caseload, attending and logging court proceedings, recording proceedings, and other similar courtroom deputy duties; assisting the public with inquiries regarding status of cases and providing procedural (non-legal) advice; performing general office and administrative duties.
Qualifications
High school graduate or equivalent and a minimum of two years of general experience. Requires one year specialized experience equivalent to work at CL23 to qualify for CL24. Specialized experience is progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills and use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directives or laws. Such experience is commonly encountered in law firms, banking and credit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations.
General experience includes duties such as assisting with the review of incoming documents to determine conformity with regulations and requirements, routing documents after acceptance, acting as receptionist and providing information to a wide variety of people and assisting with entering information into the docket.
To apply visit our website: http://www.wiwb.uscourts.gov/employment-opportunities
San Diego Association of Governments - SANDAG
Otay Mesa, San Diego, CA, USA
Job Responsibilities
Provide prompt, courteous, and helpful assistance to customers that results in a lasting positive impression of SANDAG and the toll road.
Collect and register cash and credit card toll payments for all vehicles driving though the assigned toll lane.
Perform basic mathematical calculations to verify amounts tendered, check currency received for counterfeit bills, provide change for payments, and issue a machine printed receipt.
Provide information to customers regarding FasTrak; respond to general questions regarding local roads and area attractions.
Perform beginning of day and end of day check in/out procedures; prepare and submit a daily report of toll collections.
Assist with the development of new or revised toll collection systems, procedures, and methods of operation; assist with recommending and implementing enhancements to ensure effective systems and services are in place.
Participate in meetings with co-workers; provide assistance to senior staff.
The job will be performed outdoors in a toll booth that is heated, air conditioned, and equipped with a chair.
Experience and Qualifications
Candidates should possess a high school diploma, or equivalent, and one year of recent experience in a customer service or cashier environment. Key qualifications for these positions include:
Experience working in a face-to-face customer service environment
Experience collecting money, making change, and processing transactions swiftly and accurately; ability to perform basic mathematical calculations.
Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult customer interactions is desirable.
Familiarity with roads and area attractions within the general vicinity is desirable.
Ability to understand basic laws, rules, and regulations pertinent to toll collections and the safety of passengers.
Excellent verbal communication skills including appropriate use of the English language; Spanish language skills are desirable.
The selected candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.
The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidates will be permitted to drive for SANDAG business.
Salary and Benefits The Toll Plaza Attendant positions have a pay rate of $12.00 to $20.94 per hour; the starting pay rate will depend on the qualifications and experience of the candidate. SANDAG offers health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Employees are provided with paid time off in addition to paid holidays. Contributions to financial security are provided through a pension plan. How to Apply Submit a completed Employment Application , and the required Application Supplement. The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing hr@sandag.org . See our Careers / How to Apply webpage for additional information. Application Supplement To help us further evaluate the skills and experience of individuals interested in these positions, applicants are asked to respond to the Supplemental Question below. The information can be up to 250 words and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process. Supplemental Question Please provide an example of a time when you had to resolve a difficult customer situation. What approach did you use to resolve the situation? Further Information SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment, including requesting this document and related materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or hr@sandag.org . In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States. SANDAG is an Equal Opportunity Employer.
Full Time
Job Responsibilities
Provide prompt, courteous, and helpful assistance to customers that results in a lasting positive impression of SANDAG and the toll road.
Collect and register cash and credit card toll payments for all vehicles driving though the assigned toll lane.
Perform basic mathematical calculations to verify amounts tendered, check currency received for counterfeit bills, provide change for payments, and issue a machine printed receipt.
Provide information to customers regarding FasTrak; respond to general questions regarding local roads and area attractions.
Perform beginning of day and end of day check in/out procedures; prepare and submit a daily report of toll collections.
Assist with the development of new or revised toll collection systems, procedures, and methods of operation; assist with recommending and implementing enhancements to ensure effective systems and services are in place.
Participate in meetings with co-workers; provide assistance to senior staff.
The job will be performed outdoors in a toll booth that is heated, air conditioned, and equipped with a chair.
Experience and Qualifications
Candidates should possess a high school diploma, or equivalent, and one year of recent experience in a customer service or cashier environment. Key qualifications for these positions include:
Experience working in a face-to-face customer service environment
Experience collecting money, making change, and processing transactions swiftly and accurately; ability to perform basic mathematical calculations.
Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult customer interactions is desirable.
Familiarity with roads and area attractions within the general vicinity is desirable.
Ability to understand basic laws, rules, and regulations pertinent to toll collections and the safety of passengers.
Excellent verbal communication skills including appropriate use of the English language; Spanish language skills are desirable.
The selected candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.
The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidates will be permitted to drive for SANDAG business.
Salary and Benefits The Toll Plaza Attendant positions have a pay rate of $12.00 to $20.94 per hour; the starting pay rate will depend on the qualifications and experience of the candidate. SANDAG offers health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Employees are provided with paid time off in addition to paid holidays. Contributions to financial security are provided through a pension plan. How to Apply Submit a completed Employment Application , and the required Application Supplement. The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing hr@sandag.org . See our Careers / How to Apply webpage for additional information. Application Supplement To help us further evaluate the skills and experience of individuals interested in these positions, applicants are asked to respond to the Supplemental Question below. The information can be up to 250 words and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process. Supplemental Question Please provide an example of a time when you had to resolve a difficult customer situation. What approach did you use to resolve the situation? Further Information SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment, including requesting this document and related materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or hr@sandag.org . In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States. SANDAG is an Equal Opportunity Employer.
Delaware North Sportservice at Bridgestone Arena is currently hiring part time associates to work all major events at the arena! Positions include working in concessions, bars, warehouses, kitchens, and in retail at our Predators Teamstore.
Training is included and no experience is required for some of our positions, all you need is to be customer service driven and eager to learn!
For a full list of available positions as well as to apply please visit https://www.delawarenorth.com/bridgestone-arena-sportservice/job-opportunities
Part Time
Delaware North Sportservice at Bridgestone Arena is currently hiring part time associates to work all major events at the arena! Positions include working in concessions, bars, warehouses, kitchens, and in retail at our Predators Teamstore.
Training is included and no experience is required for some of our positions, all you need is to be customer service driven and eager to learn!
For a full list of available positions as well as to apply please visit https://www.delawarenorth.com/bridgestone-arena-sportservice/job-opportunities
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. Learn about how you can contribute to our company’s success in the following position: This position will be based in the Boca Raton corporate office or home-based within the territory, depending on proximity, current location. The position will require 80% travel (mostly auto), with limited overnight stays. The territory is South Florida (east and west) from South Martin County down to Key West and over to west coast to Ft. Myers and Naples.
Job Purpose:
Conducts field inspection services to ensure that the workers’ compensation classification system has been applied correctly at the discrete employer level to arrive at the most appropriate premium for a policy and consistency in application for the system. Provides comprehensive technical expertise in the classification system and participates and testifies as an expert witness in support of the Classification System at administrative, non-judicial, or judicial proceedings.
Major Duties:
Reviews, selects and prioritizes inspection assignments and schedules inspection appointments. Performs physical inspections by conducting background research on the insured and operations, including reviewing policy details, current classifications, Basic and Scopes Manuals, and any other preparation necessary, such as a list of exception questions, to conduct the physical inspection. Coordinates with any additional external parties as necessary. Develops questionnaire for the physical inspection. Updates all information and metadata in the inspection system. Performs physical inspections of insured operations for the Classification Quality Assurance program or customer requests and then complete the classification inspection report. Travels to the various locations of the insured.
Analyzes and identifies issues as it relates to the classification codes based on observations and inspection reports. Reviews and responds to inspection correspondence. Reviews and resolves classification inspection disputes. Serves as the regional expert or resource in classification issues and general industry trends. Assists NCCI staff and regulators with classification issues and provides assistance and testimony in classification code appeals and in support of classification code analysis.
Reviews and researches manual, databases on classification system. Responsible for other duties as assigned to include special projects. Required Education, Experience and Skills:
Bachelor’s Degree and 3 or more years insurance experience in premium audit conducting field audits, classification inspections, audit review, underwriting and/or other relevant field role with 2 or more years in workers compensation experience.
In lieu of a degree, High School Diploma/GED and 6 or more years insurance experience in premium audit conducting field audits, classification inspections, audit review, underwriting and/or other relevant field role including 4 or more years workers compensation experience is required.
Demonstrated comprehensive knowledge of proper audit techniques and standards of audits/inspections.
Demonstrated knowledge of compensation infrastructure to include Basic Manual, Scopes Manual, and Classification system.
Strong analytical and interpretive skills are needed in order to appropriately determine and assign classification codes based on physical inspection and understanding of insured’s operations.
Proficiency with technology including Microsoft based PC environments, tools, and scheduling applications and spreadsheets.
Demonstrated ability to manage multiple tasks, time management and project management skills.
Ability to provide expert testimony at administrative and judicial hearings.
Preferred Education, Experience and Skills: Professional insurance designation is preferred in Associate in Underwriting (AU); Associate in Premium Audit (APA); or CPCUBilingual (English/ Spanish)
Key words: premium audit, field audit, workers compensation insurance, workers compensation underwriting, underwriter, classification inspection, audit review, premium auditor, field inspection, classification field inspection, inspector, property casualty, property casualty insurance At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment, guide our success.
We require a drug screen and background check.
EEO/Smoke Free environment
Full Time
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. Learn about how you can contribute to our company’s success in the following position: This position will be based in the Boca Raton corporate office or home-based within the territory, depending on proximity, current location. The position will require 80% travel (mostly auto), with limited overnight stays. The territory is South Florida (east and west) from South Martin County down to Key West and over to west coast to Ft. Myers and Naples.
Job Purpose:
Conducts field inspection services to ensure that the workers’ compensation classification system has been applied correctly at the discrete employer level to arrive at the most appropriate premium for a policy and consistency in application for the system. Provides comprehensive technical expertise in the classification system and participates and testifies as an expert witness in support of the Classification System at administrative, non-judicial, or judicial proceedings.
Major Duties:
Reviews, selects and prioritizes inspection assignments and schedules inspection appointments. Performs physical inspections by conducting background research on the insured and operations, including reviewing policy details, current classifications, Basic and Scopes Manuals, and any other preparation necessary, such as a list of exception questions, to conduct the physical inspection. Coordinates with any additional external parties as necessary. Develops questionnaire for the physical inspection. Updates all information and metadata in the inspection system. Performs physical inspections of insured operations for the Classification Quality Assurance program or customer requests and then complete the classification inspection report. Travels to the various locations of the insured.
Analyzes and identifies issues as it relates to the classification codes based on observations and inspection reports. Reviews and responds to inspection correspondence. Reviews and resolves classification inspection disputes. Serves as the regional expert or resource in classification issues and general industry trends. Assists NCCI staff and regulators with classification issues and provides assistance and testimony in classification code appeals and in support of classification code analysis.
Reviews and researches manual, databases on classification system. Responsible for other duties as assigned to include special projects. Required Education, Experience and Skills:
Bachelor’s Degree and 3 or more years insurance experience in premium audit conducting field audits, classification inspections, audit review, underwriting and/or other relevant field role with 2 or more years in workers compensation experience.
In lieu of a degree, High School Diploma/GED and 6 or more years insurance experience in premium audit conducting field audits, classification inspections, audit review, underwriting and/or other relevant field role including 4 or more years workers compensation experience is required.
Demonstrated comprehensive knowledge of proper audit techniques and standards of audits/inspections.
Demonstrated knowledge of compensation infrastructure to include Basic Manual, Scopes Manual, and Classification system.
Strong analytical and interpretive skills are needed in order to appropriately determine and assign classification codes based on physical inspection and understanding of insured’s operations.
Proficiency with technology including Microsoft based PC environments, tools, and scheduling applications and spreadsheets.
Demonstrated ability to manage multiple tasks, time management and project management skills.
Ability to provide expert testimony at administrative and judicial hearings.
Preferred Education, Experience and Skills: Professional insurance designation is preferred in Associate in Underwriting (AU); Associate in Premium Audit (APA); or CPCUBilingual (English/ Spanish)
Key words: premium audit, field audit, workers compensation insurance, workers compensation underwriting, underwriter, classification inspection, audit review, premium auditor, field inspection, classification field inspection, inspector, property casualty, property casualty insurance At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment, guide our success.
We require a drug screen and background check.
EEO/Smoke Free environment
Northwest Bank
375 Essjay Road, Williamsville, NY, USA
This position is responsible for: Providing quality and efficient customer service to exceed our customers expectations either through email, chat, or via telephone. Individuals must achieve monthly call quality performance to ensure our customer's needs are being met. You will educate the customers on products and services available at Northwest. You must have an above average comfort level will computer technology in order to assist our customer with their difficulties using technology.
Full Time
This position is responsible for: Providing quality and efficient customer service to exceed our customers expectations either through email, chat, or via telephone. Individuals must achieve monthly call quality performance to ensure our customer's needs are being met. You will educate the customers on products and services available at Northwest. You must have an above average comfort level will computer technology in order to assist our customer with their difficulties using technology.
