4 Customer Service jobs

NNE Preference Policy Customer Service Specialist (Assistant Housing Program Specialist) City of Portland Salary: $37.51 - $49.10 Hourly Job Type: Regular Job Number: 2024-01110 Location: OR, OR Bureau: Portland Housing Bureau Closing: 11/25/2024 11:59 PM Pacific The Position Job Appointment: Regular, full-time Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: Hybrid; In-Person work to be conducted at 1190 SW 4th Avenue, Suite 7007 Portland, OR 97201. Remote work must be performed within Oregon or Washington. For more information, https://employees.portland.gov/human-resources/people-culture/workplace-framework-and-requirements. Benefits: Please check our benefits tab for an overview of benefits for this position. Union Representation: This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please click https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements. Applicants start at the entry salary rate. If you are a DCTU-represented employee, see the labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume. Position Summary: The City of Portland is seeking an Assistant Housing Program Specialist, to join the Equity and Business Operations Section of the Portland Housing Bureau as an NNE Preference Policy Customer Service Specialist. The Housing Bureau, as a part of its NNE Housing Strategy has developed a program to identify and prioritize Portland residents who have been disproportionately harmed by the city's urban renewal actions over the last 5-7 decades for affordable home ownership and rental housing programs. This position is primarily responsible providing customer service to the public and applicants for the NNE Preference Policy housing waitlist. To accomplish this, the individual in this position should expect to work regularly with members of the public, city staff, industry representatives, and community leaders. This position requires excellent communication skills and the exercise of tact and diplomacy. Individuals applying for this position should have a strong understanding of Racial Equity and integrating Racial Equity into policy and programs. As a NNE Preference Policy Customer Service Specialist, you will: • Administer education, outreach, and technical assistance to the public. • Administer the application process and manage the case files of applicants on the prioritized service list. • Develop data sets and analyze program performance and results. • Work regularly with members of the public, city staff, industry representatives, and community leaders. • Provide recommendations on administrative policies, program rules, and funding levels. Our Ideal Candidate is: • Inclusive: Someone who understands, respects, and effectively engages with diverse communities, especially those impacted by historical inequities. • Collaborative: An outgoing professional who works effectively with diverse teams and community partners to achieve common goals and promote equitable outcomes. • Solutions Oriented: A person who uses strong communication skills to work with internal and external stakeholders, creating and implementing solutions while addressing challenges effectively. • Emotionally Intelligent: A motivated, empathetic team player who fosters a positive, supportive environment and works to inspire similar qualities in others to strengthen team dynamics. About the Bureau: Since 2009, the Portland Housing Bureau (PHB) has worked toward a vision that "all Portlanders can find affordable homes...and have equitable access to housing." To that end, we are charged with developing citywide housing policy, delivering programs that increase the supply of affordable housing and promote stable homeownership, and administering a broad range of federal and local resources. Through our policies, plans, and funding, PHB works to stabilize families in their current homes, provide new affordable housing opportunities, and foster equitable, integrated, and diverse communities. The mission of the Portland Housing Bureau is to solve the unmet housing needs of the people of Portland. The Bureau accomplishes its mission by building and preserving quality, affordable rental, and owner-occupied housing; supporting and sponsoring programs that help low-income Portlanders find, rent, buy, retain, and repair their homes; bringing together partners and leading them to assess the city's housing needs, choose sustainable solutions to efficiently meet them, and identify how best to pay for them; and reaching out to Communities of Color to ensure their participation in the economic opportunities that quality housing investments create. Questions?Amanda Hillebrecht, Senior RecruiterBureau of Human Resourcesmailto:Amanda.Hillebrecht@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: • Abilityto apply the methods of program, administrative, and procedural analysis. • Experienceeffectively communicating in both oral and written formats, including preparing clear, concise, and comprehensive reports, correspondence, and other documents appropriate to diverse audiences. • Ability to analyze, explain, and apply relevant laws, regulations, ordinances, and policies. • Experienceusing standard data management, and office software to maintain files, records, and documentation. • Experiencecollecting, evaluating, and interpreting data, either in statistical or narrative form. Applicant must also: • Possess a valid state driver's license and https://www.portland.gov/sites/default/files/2020-06/3-09-driving-records.pdf https://get.adobe.com/reader/ The Recruitment Process STEP 1: Apply online between November 11, 2024 - November 25, 2024Required Application Materials: • Resume • Answer the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: • Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: • The City of Portland has https://tinyurl.com/pdxh2a and offers https://www.portland.gov/bhr/eventshttps://www.portland.gov/bhr/events once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. • Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. • Your resume should support the details described in your responses to the supplemental questions. • You can use AI tools to assist with your job application, but please personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills. • Do not attach materials not requested. • All completed applications for this position must be submitted no later than the closing date and time of this recruitment. • All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of November 25, 2024 • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. • Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes for complete information. • Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of December 2, 2024 • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): December • The hiring bureau will review and select candidates to interview. Step 5: Offer of Employment: January Step 6: Start Date: January • A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following: • Veteran Preference • ADA, Pregnancy, and Religious Accommodations • Work Status • Equal Employment Opportunity To apply, please visit https://apptrkr.com/5800371

See full post at  https://pendlehill.org/conference-sales-coordinator/   PENDLE HILL is a Quaker study, retreat, and conference center. We are a mission-driven organization that seeks to create peace with justice in the world by transforming lives through learning opportunities, retreat, and community. Pendle Hill’s Conference Sales Coordinator has the responsibility to respond to inquiries about meeting and retreat space and group overnight guest accommodation. Along with the Guest Services Coordinator and Dining Services Manager, the Conference Sales Coordinator ensures excellent event coordination including room assignment, room setup, A/V needs, meal counts, and dietary preferences for groups on campus, including those from many faith traditions as well as various academic and nonprofit organizations. The Conference Sales Coordinator oversees the use of space at Pendle Hill and is a key position for cooperation across departments.  The conference booking process includes all aspects of meeting coordination from initial contact through invoicing and collection.  Working closely with the Director of Operations, the Conference Sales Coordinator seeks to monitor, meet, and achieve annual budget goals.  

See full job post at https://pendlehill.org/director-of-operations/ The Director of Operations ensures that Pendle Hill is a hospitable and functional environment in which guests can explore, study, and practice. The Director of Operations provides leadership in all areas of Guest Services including Dining Services, Conference Sales, Hospitality, and Housekeeping. Departmental functions include sales and event planning; registration and food service and maintaining comfortable spaces and services for visitors. The campus has 13 buildings and a guest/resident population that may be as few as ten or as many as 100.

Brentwood School inspires every student to: Think critically and creatively. Act ethically. Shape a future with meaning.   BRENTWOOD SCHOOL Interim Events Manager Brentwood School, a vibrant and diverse K-12 independent school, is seeking an Interim Events Manager to work full-time at least through January 1, 2025. Under the supervision of the   Assistant Head of School, Events Managers are responsible for planning, organizing, executing, and managing school events from initial concept through implementation and any post-event activities.  Each event manager serves as the Point of Contact (POC) for the specific events to which s/he is assigned, supporting the internal and external constituent (committees, faculty, staff, parents, students, etc.) hosts. This position is committed to delivering and ensuring the highest level of customer satisfaction and support to the Brentwood School Community and involves frequent evening and weekend obligations.   Duties & Responsibilities including, but not limited to: As POC, interface with event host(s) to coordinate details such as location, décor, catering, rentals, entertainment, equipment, public safety, custodial service, and transportation if needed In coordination with the Events Manager, Scheduling and Logistics, collaborate with other Events Managers to establish staff schedules and task assignments that conform to objectives established by the master calendar committee Host/manage virtual events as needed Manage event planning, design, and production to an articulated timeline, proposing ideas to improve services and event quality Negotiate agreements with outside vendors that ensure the lowest cost and highest quality of service in keeping with the budget provided. Seek multiple bids for large events Ensure “brand awareness” during events - represent and deliver service excellence in keeping with the Brentwood School Core Values Complete all budget management and accounting requirements (i.e., check requests, invoices, credit card reconciliations, excel data entry, etc.) in a timely manner that meets monthly deadlines Develop professional relationships within the team and with other departments. Model stable, consistent, reliable, and courteous communications when dealing with all Brentwood School community members Demonstrate effective time management, organizational, and leadership skills Proactively handle issues and troubleshoot any emerging problems Ensure compliance with insurance, legal, health and safety obligations Other duties as assigned by the Assistant Head of School or the Senior Administrative Team   Skills and Qualifications Prior experience in events planning and execution Background in customer service Knowledgeable hosting meetings/events/webinars virtually via Zoom or other platforms Experience prioritizing and managing simultaneous demands with a willing, friendly attitude Demonstrated collaboration on a team and cross-cultural competency Competent in Excel or other data management tools Excellent attention to detail and strong organizational skills Comfortable standing, walking, and physically assisting with event execution Must be able to lift up to 25lbs. Vendor relations experience preferred  While being vaccinated for COVID-19 is not required, it is strongly recommended   COMPENSATION: Brentwood School's employment requirements vary, from positions requiring no experience to those needing 20+ years of expert experience. Our salary range includes all levels of experience, from $55,000 - $87,000. Salaries are determined based on years of experience, education, full- or part-time status, the category of the role, and the number of months worked per school year. Salary ranges do not include benefits, i.e. 403(b) retirement matching, paid lunch time, free breakfast and lunch, free parking, subsidy toward medical, dental, vision, life/AD&D plans, and generous time off. The pay range is an estimate and is not guaranteed. If hired, your actual base salary will be determined by your education, experience, and category.   Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at  www.bwscampus.com . Apply online. In your application, highlight your education and experience specifically related to diversity, equity, and inclusion.