9 Customer Service jobs

he Massachusetts Housing Partnership (MHP) is a non-profit, quasi-public organization and a leader in affordable housing finance.  MHP works with communities, developers and borrowers to create innovative policy and financing solutions that provide affordable homes and better lives for the people of Massachusetts.  MHP administers the ONE Mortgage Program, the state’s most affordable mortgage product for underserved first-time homebuyers.  At MHP, we celebrate diversity and are committed to creating an inclusive environment for all employees.   ONE Mortgage is a first-time homebuyer mortgage program that breaks down barriers that prevent creditworthy households from buying a home, barriers that impact everyone, most notably households of color.  ONE Mortgage makes it possible for thousands of families and individuals to put down roots across Massachusetts.    The Homeowner Services Coordinator (HSC) will be an integral part of the Homeownership team, helping to promote sustainable homeownership opportunities for underserved low and moderate-income first-time homebuyers.  This person is responsible for overseeing our post-purchase counseling and education program (HomeSafe), and for working with lenders on portfolio reports and requests.  The HSC will be a vital link between private lenders and non-profit counseling agencies, and will have the opportunity to learn skills critical to public policy initiatives.      The Homeowner Services Coordinator’s specific responsibilities include:  coordination of all HomeSafe reporting and delinquency data, managing welcome mailings to new ONE Mortgage homeowners, preparation and analysis of program and portfolio reports, researching Registry of Deeds for paid-off loans, processing homeowner subsidy subordinations and mortgage discharges.  This person will serve as a point of contact for lender modification requests and will assist in the development of new policies and procedures to more efficiently administer the ONE Mortgage program and better serve our homebuyers and homeowners.    Applicants must have a minimum 2+ years’ relevant experience in program coordination, portfolio management, lending, mortgage operations, and/or affordable housing.  A valid driver’s license or the ability to get one is required.   Salary is commensurate the experience.   MHP provides a comprehensive benefits package including health, life, dental, and disability insurance, flexible spending accounts, a public transportation benefit, educational assistance, paid time off and family leave, flexible work schedule and a fully vested employer-matched retirement plan. This is an excellent opportunity to work with a dedicated, creative and passionate team.   To apply : Please send a cover letter (required) and resume to Human Resources, MHP, 160 Federal Street, Boston, MA  02110.     E-mail: mhphr@mhp.net   website:   www.mhp.net   MHP is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity, affirmative action employer. All decisions are based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, past or present military service, status as an individual with a disability, or any other legally protected characteristics. MHP is committed to compliance with all fair employment practices regarding citizenship and immigration status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Summary This position is located in the Chief Information Officer Organization (CIOO), IT Risk Governance and Policy Section of the Federal Deposit Insurance Cooperation and supports the Chief of IT Risk Governance and Policy on a full range of programs, activities and issues related to governance and administrative functions. Responsibilities Supports the development and tracking of CIOO priority risks, risk mitigation strategies, and key risk indicators to help CIOO senior managers monitor risk management levels relative to the Corporation’s risk appetite statement. Reviews policies to facilitate annual reviews and updates, identifying gaps where new policies are needed to implement applicable federal information technology requirements. Prepares and, when appropriate, delivers presentations and other communication products for FDIC training, conferences, and meetings with the CIO and other senior managers to facilitate IT risk analysis and data driven risk management, and to improve the planning process. Serves as project leader for assigned activities including conducting analysis of internal control program audit findings to identifying trends and underlying root causes of risks and interdependencies among underlying risks. Travel Required Occasional travel - Occasional travel may be required. Qualifications Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.  Additional qualifications information can be found   here .  You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the required competencies above, applicants must demonstrate they meet the specialized experience for the position. CG-12 Specialized Experience:    Applicants must have one year of specialized experience equivalent to at least the CG/GS-11 level in the Federal service.  Specialized experience is defined as experience drafting policies and/or standard operating procedures designed to improve risk management and internal control effectiveness and conducting analysis of internal controls, business processes, and risk mitigation strategies of IT related programs.    CG-13 Specialized Experience:    Applicants must have one year of specialized experience equivalent to at least the CG/GS-12 level in the Federal service.  Specialized experience is defined as experience drafting policies and/or standard operating procedures designed to improve risk management and internal control effectiveness and conducting analysis of internal controls, business processes, and risk mitigation strategies of IT related programs and presenting draft policies and procedures to managers and senior management officials for socialization, adoption, and approval.  Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information,   click here .

Summary This position is located in the Division of Information Technology (DIT) of the Federal Deposit Insurance Corporation.  The position reports to the Atlanta DIT Regional Manager and provides support in the areas of ITSM.  There are 2 positions to be filled in Headquarters or any of the regions: Atlanta, Chicago, Dallas, Kansas City, New York or San Francisco.  Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement. Responsibilities As a Senior Information Technology Service Management (ITSM) Specialist, the incumbent reports to a Regional Manager for CSSS and serves as a subject matter expert (SME) and technical expert in the area of ITSM, to include IT project and systems lifecycle management, customer technical consultations, identification of technical requirements and solutions, oversight and acceptance of required project deliverables, and development of and compliance with ITSM governance models on behalf of the Corporation.  At the full performance level, major duties also include: Provides advice to users on systems, products and services which are available to them and information on updates, known errors, and changes in availability to assist customers and IT management in making more effective use of systems, products, and services available. Maintains compliance with CIOO customer service metrics related to service management issues. Utilizes Java and other customized or commercial off the shelf IT development and scripting software to help senior specialists create and develop needed applications, systems, or upgrades to the catalog and portal. Prepares critical customer communications and instructions related to the implementation and use of a variety IT systems and portal use. Defines communication strategies that are most appropriate for the application or system and intended audience. Works with various project teams or stakeholders to assess project-specific communication needs, review and ensure communication plans align with the overall agreed upon strategy. Serves as an SME for CIOO contract oversight managers by coordinating and collaborating with contracted partners to provide acceptance of technical deliverables and validating specifications/requirements incorporated in IT contracts for assigned projects. Qualifications Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found   here . You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. CG-13: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service.  Specialized experience is defined as experience developing and enhancing service catalog items within the ServiceNow platform. This includes implementing workflows, managing update sets, leveraging knowledge management, and the management of these catalog items via the ServiceNow portal feature set. CG-14: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 13 grade level or above in the Federal service.  Specialized experience is defined as experience developing and enhancing service catalog items within the ServiceNow platform, assessing project specific communication needs, and developing IT project plans. This includes implementing workflows, managing update sets, leveraging knowledge management, and the management of these catalog items via the ServiceNow portal feature set. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.

Dispensary Team Lead - Job Description JOB SCOPE Operate with direct supervision from Dispensary Manager and Assistant Dispensary Manager. Follow established policies and procedures and contributes to the development of new ones that drive the culture, efficiency and productivity in the Dispensary. This position reports directly to the General Manager. POSITION SUMMARY A Dispensary Team Lead is responsible for day-to-day operations of the dispensary including leading a dynamic team, establishing strong relationships with cultivation and production representatives, inventory control, and customer service while staying compliant with State laws, rules and regulations. Team Leads will also be excellent communicators liaising with all levels of the organization to help implement, refine and enforce lawful standard operating procedures that promote organization, Team culture and productivity. Ideal candidates should have a passion for cannabis, be energetic, have a positive attitude and are willing to work hard. JOB RESPONSIBILITIES Participate in refining and implementing best operational rules, regulations, policies, and procedures. Supervise, train and direct the dispensary team. Educate the team according to company guidelines, conduct performance reviews, and establish performance improvement plans. Assist with hiring, discipline, termination or advancement of employees. Inspire the team to deliver the best customer experience. Ensure the safety and satisfaction of both customers and employees. Maintain an in-depth industry wide knowledge of products and strains in Massachusetts. Maintain in-depth knowledge of the current cannabis law and regulations. Educate the Team about cannabis products and consumption methods. Oversee and manage quality product inventory and conduct opening/closing inventory counts and audits as needed. Manage financial records and cash handling procedures. Proficiency in point of sale & state tracking. Ensure the dispensary remains compliant with security, inventory and local and state regulations including effectively leading state inspectors through the facility. Maintain records for all necessary documents: delivery and inventory manifests, inventory counts, necessary employee and patient/customer information, destruction reports, etc. REQUIRED EXPERIENCE, EDUCATION AND SKILLS 2+ years supervisory experience required Retail and/or cannabis and/or service industry experience preferred Must be 21 years of age or older Regulations and Inventory experience preferred Proficiency with computers College Degree desired Strong organizational, communication, and leadership skills ABOUT LAZY RIVER PRODUCTS Lazy River Products is a vertically integrated cannabis cultivation and product development company in Dracut, MA who, at its core, will produce the highest quality cannabis and cannabis related products in New England. Our Executive Management Team each has more than 20 years of experience in their respective fields of business entrepreneurship, corporate technology, and cultivation/horticulture. They have combined their expertise and together have formed a brain trust comprised of some of the best resources in the industry today. Their shared goal is to use data and process driven methodologies along with a strong customer service focus to create one of the leading brands in the industry and a successful organization that drives lasting change within the local communities it serves. MISSION STATEMENT At Lazy River Products it is our mission to be recognized as the Commonwealths premier fully integrated cannabis-based Product Development Company. Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve. At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts. We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development. “Give Back, Grow, Succeed” *We are an EOE who encourages minorities, women, veterans, people with disabilities, and people of all gender identities and sexual orientations to apply for this position*

Instructional Technologist CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. Major Duties Under general supervision, the Instructional Technologist supports the faculty in all aspects of academic technology integration and innovation for the university. The incumbent provides technical support to faculty with technology integrations into the curriculum and innovates new ways to improve the efficiency and effectiveness of instructional delivery; creates and provides training materials and experiences face to face and online for faculty; provides user consultation, training and assistance on a variety of instructional, multi-media and emerging technologies; improves student engagement, student achievement and digital literacy skills by facilitating faculty professional growth and development on the selection and integration of appropriate technologies for their discipline and learning objectives; participates in the evaluation and selection of the latest instructional technology software and hardware; and performs other duties as assigned. Qualifications Equivalent to graduation from an accredited four-year college or university in a related field. Master's degree preferred. Certification training and applied experience may be substituted for the required education, on a year-for-year basis. Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support. Experience with learning management systems, Canvas preferred. Previous professional experience working in a higher education environment preferred. Knowledge, Skills, & Abilities Thorough knowledge of a variety of academic software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of multimedia systems. Knowledge of learning models and learning-related research desirable. Ability and specialized skills to: take initiative on researching, using, and teaching others to use current and new academic technologies; apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solutions; understand functional and procedural requirements and develop alternative solutions; possess proficiency in graphic design, universal design, and/or LX (learner experience) design; relate system solutions to departmental management and staff; meet milestones and deadlines communicate effectively both orally and in writing; possess a high level of digital fluency; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration. Pay, Benefits, & Work Schedule The university offers an excellent benefits package. The salary range for this classification is: $4,372 - $10,792 per month. The anticipated HIRING RANGE: $5,000 - $6,400, dependent upon qualifications and experience. HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some evenings and weekends. REG: This is a Regular position with a one-year probationary period. Application Period Applications received through August 19, 2020 will be considered in the initial review and review of applications will continue until position is filled. In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University. How to Apply Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit the link below: http://www.csun.edu/careers Background check This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in https://www.calstate.edu/eo/EO-1096-rev-10-5-16.html. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. To apply, visit https://apptrkr.com/1981661 Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-f6897725da7b604681fc9e7e6fbd77d2

Instructional and Media Technologist CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. Major Duties Under general supervision, the Instructional and Media Technologist provides technical support to faculty with technology integrations into the curriculum and innovates new ways to improve the efficiency and effectiveness of instructional delivery. The incumbent provides expertise to the video recording, delivery, and production processes for campus courses, virtual and online learning and special events; collaborates with appropriate campus stakeholders on the research, design and delivery of new learning environments both face-to-face and online; creates professional development materials and opportunities for faculty on instructional technology; designs, installs, maintains, trouble-shoots and repairs instructional and video broadcast technology; provides support for the campus cable television station; assists in the set-up and recording of live and special events for the CSUN campus; assists in editing video material into finished projects using appropriate hardware/software; and performs other duties as assigned. Qualifications Equivalent to graduation from an accredited four-year college or university in Instructional Technology or a related field. Master's degree preferred. Certification training and applied experience may be substituted for the required education, on a year-for-year basis. Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support. Experience with learning management systems, Canvas preferred. Experience leading a team and training others to use broadcast technology and audio-visual equipment desired. Previous professional experience working in a higher education environment preferred. Knowledge, Skills, & Abilities Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Knowledge of: learning models and learning-related research desirable. Ability and specialized skills to: apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solution; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; make presentations; conduct meetings; develop and/or provide user training; meet milestones and deadlines; and establish and maintain cooperative working relationships with students, faculty, staff, and administration. Pay, Benefits, & Work Schedule The university offers an excellent benefits package. The salary range for this classification is: $4,372 - $10,792 per month. The anticipated HIRING RANGE: $5,000 - $6,400, dependent upon qualifications and experience. HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some evenings and weekends. REG: This is a Regular position with a one-year probationary period. Application Period Applications received through August 19, 2020 will be considered in the initial review and review of applications will continue until position is filled. In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University. How to Apply Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit the link below: http://www.csun.edu/careers Background check This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in https://www.calstate.edu/eo/EO-1096-rev-10-5-16.html. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. To apply, visit https://apptrkr.com/1978217 Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-8f49a38e0303cb45969b4a0adf1425e6

Company Information Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Target Openings 20 Job Description Summary The Premium Audit Customer Service Associate handles customer service calls of a routine nature and is able to resolve most of the less complex calls, seeking guidance and direction as needed. Responsible for providing direct customer service to insureds, agents, and internal customers and assisting with to various Premium Audit inquiries . As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This is a virtual remote position. Primary Job Duties & Responsibilities Communicates with insureds and agents on less complex questions regarding policyholder report completion and premiums developed at audit. Explains routine audit results and terminology on vouchers for commercial lines insurance policies. Researches and identifies problems and disputes raised by insureds or agents by using imaged file, Workers Compensation, General Liability, and Classification manuals. Documents insureds concerns and all subsequent action taken by the department. Resolves issues and responds in a timely manner to questions from agents and internal/external customers. Analyzes incoming calls/emails to determine if audit is correct, if revision is needed or if account should be referred to a resolution specialist. Communicates with Audit Managers when information is received from insured concerning physical audit. Assists Accounting and Marketing offices with referrals regarding audit information or procedures. Maintain current working knowledge of basic rules, regulations and classification procedures applicable to premium determination. Maintains a working knowledge of state regulatory auditing requirements. Maintains a working knowledge of Commercial Line insurance and Premium Audit procedures. Minimum Qualifications High School diploma required. One year work experience in a customer service role. Education, Work Experience, & Knowledge One or more years exposure to call center or insurance/premium audit work experience is preferred. Excellent oral and written communication skills required. Strong analytical and reasoning skills preferred. Good Microsoft Office skills preferred. Clearly expresses ideas, recommendations, etc. verbally and in writing preferred. Job ID: R-2261 Job Category: Customer Service Location: Centennial, CO Additional Locations: Hartford, CT, Nationwide Equal Employment Opportunity Statement Travelers is an equal opportunity employer.

Your leadership and customer service experience has never been more important! Don't miss this opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry!! Now that we have adapted to Social Distancing as well as became more aware of how important social gathering really is, we are looking to bring to our company customer focused leaders with a sense of urgency and energy to make an impact of the customers’ experience as well as the location’s performance.  At PCRK Group, we pride ourselves in being a greater part of an industry leading culture. We embrace diversity, creativity, and individuality amongst our teams. We are seeking individuals to overseeing all the operations, training of staff, and manage sales goals of staff. This person will be excited about the prospect of being part of the bigger picture, leading autonomously and taking advantage of growth opportunities. This person will be experienced but also open to learning, challenging themselves, and engaging their team to drive performance, and continually meet or exceed company driven goals. WHAT WE ARE LOOKING FOR: Someone who has significant experience in a management level Someone who can motivate multiple employees in diverse fields Someone who has a successful track record in goal management Always displays a friendly, motivated, and sales driven attitude Experienced in sales and customer service in a retail setting Experienced in training staff Must have the ability to prepare the location staff as well as their self to quickly adapt with our customers’ comfortability following COVID: 19 BENEFITS & PAY: Compensation that includes a base pay, generous commissions, and monthly incentives Excellent Medical, Dental, and Vision plans Paid Time Off Comprehensive 401k package 40% discount on products Employee Referral Bonuses Free massage/skincare services monthly JOB TYPES: Full-time EXPERIENCE Strong experience in sales and customer service (Required) Retail management experience (Strongly Preferred) Strong training and membership sales background (Strongly Preferred) Experienced in Budget and P&L Management (Strongly Preferred) Hiring and Scheduling experience (Required)

Help Desk & Staff Support Services Manager R505770 San Francisco The Help Desk & Staff Support Services Manager employs excellent communication and customer service skills to collaborate with other members of Educational Technology Services in supporting staff, faculty and student use of CCA's technology infrastructure. The incumbent is responsible for the daily operations of Help Desk, which serves as the 1st tier of technical support for all CCA staff, faculty and students, and Staff Support Services, which provides technical support to staff and maintains installations and implementations of computers, peripherals and software for staff. The Help Desk & Staff Support Manager employs a hands-on approach to ensure excellence in customer service, and efficient and effective resolution to all technology support requests. The Help Desk & Staff Support Manager also provides front-line service to end users, including responding to support requests via email, phone or walk-in, advanced troubleshooting, system administration, and training staff on use of software, computers and peripherals. MAIN RESPONSIBILITIES: Management of Help Desk & Staff Support Operations (60%) • Develop and optimize strategy, procedures, processes and tools involved in delivery of Help Desk and Staff Support services. Responsible for optimal configuration of ticketing system and documentation in support of high quality service delivery. • Ensure professional and consistent customer service delivery through hands-on engagement in staff and request management. • Coordinate escalation of technical support and issue resolution with staff in Educational Technology Services. • Collaborate with service leads and support staff to determine, post, and update documentation that supports effective technical support, as well as self-help documentation for end users. • Develop Service Level Agreements for Help Desk and Staff Support to set expectations and measure performance. Gather and analyze metrics to benchmark workload, performance, and identifies trends. Communicate results with management and staff. • Hire, train, manage and mentor Help Desk and Staff Support staff including career development. • Participate in planning of improvements to services and processes. • In collaboration with Academic Computing, maintain mobile device management for staff computers, hardware and peripherals. • Manage process for communicating outage/emergency activities to the organization. • Promote CCA's commitment to collaborative and inclusive environment by: • - Building effective partnerships with co-workers throughout CCA by freely sharing appropriate information and providing assistance when needed. • - Ensuring optimum service to all internal and external partners in response to all requests for service and information. • - Maintaining an environment that is welcoming and inclusive to persons of all backgrounds, nationalities, and roles. Front-line Technical Support for Staff (40%) • Provides front line support as needed to support Help Desk and Staff Support Services. Performs advanced level troubleshooting, technical assistance and support on various software applications and hardware. • In collaboration with technical staff, provide end user instruction, troubleshooting, and some administrative support for numerous systems supported by Educational Technology Services, including user account management, Google Apps for Education, Workday, Portal, Symplicity, Eventbrite, and other information systems. • In collaboration with user support specialists, provide end user instruction and troubleshooting in computing, networking, security, software and device management. • Provide individual and/or group instruction and training to constituents on computer hardware and software. • Deploy new software and hardware including printers and other related peripheral hardware. Includes configuration, security and patching solutions. • Perform routine backups, virus software updates and routine cleaning of hardware as required. • Assist System Administrators with server and equipment moves as necessary. • Assist Academic Computing team as needed to manage computing labs, printing and related support services. • May need to work evenings or weekends as necessary. MINIMUM REQUIREMENTS: • 2+ years supervisory/management experience in an IT service/Help Desk environment. • Bachelor's degree in computer sciences or related field, and/or equivalent work experience and training. • Experience as a computer technician, installing and maintaining hardware, software and peripherals. • Familiarity with current versions of Macintosh OS, Microsoft Windows, Google Apps, client/server/cloud applications, security protocols, and computer networking concepts. • Completion of Apple Certified Mac Technician Certification (ACMT) preferred. • Prior experience with digital media, art and design applications (e.g., Adobe Creative Cloud software, Apple Pro applications, Autodesk, etc.) preferred. • Knowledge of best practices for utilizing technology in an academic environment preferred. • Comfortable working with a small team of highly technical individuals in a high pressure, customer service focused unit of ETS. • Must be a self-motivated individual who can juggle many projects at once, including time-management and prioritization of workflow. • Ability to support non-technical persons with technical issues, and ability to explain computing concepts to users in a clear, supportive, and easily understood manner. • Strong interpersonal and communication skills, with ability to be diplomatic and highly responsive in all interpersonal interactions. • Excellent attention to detail and routine daily functions, as well as the ability to keep focused and productive with long-term projects in an inherently interrupt-driven job. • An enthusiasm for working with people in an agile and creative environment. • A demonstrated systems thinker. • Collaborative leadership abilities. Location San Francisco Additional Locations Application Instructions Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Application Deadline For staff positions, screening begins immediately and continues until the position is filled. EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education. We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability. California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity. Questions? Please address any questions to hr@cca.edu. To apply, visit https://apptrkr.com/1931554. Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students. Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-286a54862646bf488b2593d60a11ecc6