8 Customer Service jobs

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.   Job Title:  IC Clinical About the role : This Clinical position requires someone with a strong clinical aptitude that can work in a team environment. Responsibilities unique to this position are having a good understanding of the catheterization lab and being able to build strong relationships with the physicians and the staff. The Interventional Cardiology team with Boston Scientific is looking for high energy, driven, passionate people, looking to not just change jobs, but start an amazing career!   At Boston Scientific, our products and technologies are used to diagnose or treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets. In Interventional Cardiology (IC) we design, develop, and produce technologies for diagnosing and treating coronary artery disease and other cardiovascular disorders. Medical Conditions we provide solutions for include: Cardiovascular Diseases, Coronary Artery Disease, Acute Myocardial Infarction. We are able to provide a number of solutions to patients that include: Drug-Eluting Stents, Bare-Metal Stents, Catheters, Balloons, Guide Wires, Coronary Atherectomy and Coronary Intravascular Ultrasound. We have a robust product line and pipeline, and we will continue to make an investment in Interventional treatments. This Clinical Representative will have the opportunity to promote company products within a defined geographic territory. This will be accomplished by expanding usage of company products within current accounts in an effort to meet a sales quota based on company sales goals and to directly increase sales revenue of the company.    Your responsibilities inlcude:         Assist in execution of pro-active regional plan that involves clinical, sales, and service support to improve market share and increase quality of service to customers. Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, specialty product usage and customer training. Attends cases in customer accounts and advises physicians on clinical attributes / techniques associated with our coronary products. Represents IC field organization during designated BSC clinic lab days. Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms. Provide supplemental training support during product launches and for high touch specialty products (filter wire / rotablator). Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions (especially training, troubleshooting and general case support for iLab hardware / IVUS). Responsible for consignment inventory tracking, semiannual audits, expired product and returns. Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation. Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements   What we're looking for in you:  Minimum Education and Experience (or Equivalent) Basic Qualifications 3-5 Years with BA; 1-2 Years with MBA Minimum 2 years previous experience in medical device sales   Preferred Qualifications Previous Cath Lab or Cardiovascular experience. Strong clinical aptitude. Proven ability to take on a large number of accounts and travel. Problem solving and the ability to be coached and directed by other teammates will allow collaboration and success in selling IVUS, DES, balloons and the full bag of specialty products.   Boston Scientific (NYSE: BSX)   transforms lives through innovative medical solutions that improve the health of patients around the world.  As a global medical technology leader for more than 30 years, we advance science for life by providing a broad range of high performance solutions that address unmet patient needs and reduce the cost of healthcare.  For more information, visit us at   www.bostonscientific.com . About us As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. Boston Scientific is an Equal Opportunity Employer   Requisition ID:  451143   Nearest Major Market:  Springfield  Location:   Springfield/Joplin, MO, US, 65801 Additional Locations:   US-MO-Kansas City/Independence Job Segment:  Clinic, Medical, Medical Technology, Medical Technologist, Ultrasound, Healthcare

A Comprehensive Human Resources Program Working in close collaboration with employees, managers, and executives, the Human Resources team has a reputation for delivering programs and services that contribute to the overall effectiveness of the organization. Supporting more than 375 employees, who represent all stages of career development from entry-level interns to senior executives, the Human Resources team designs, implements, and facilitates programs and practices that allow the agency to leverage the very best from its talented staff. The team is progressive, proactive, and provides outstanding customer service; they have contributed to the agency’s ability to deliver on its regional responsibilities by attracting, retaining, and developing a highly productive, engaged, and knowledgeable workforce. Human Resources Analyst/Staff Recruiter Role As a member of an eight-person team, the Human Resources Analyst/Staff Recruiter will coordinate recruitments to fill a broad range of operational, technical, and professional staff positions; provide guidance and resources to hiring managers to successfully identify and select candidates for employment; ensure a smooth transition for new employees to the agency through onboarding/orientation activities; and participate in strategic workforce planning initiatives. The position also may perform technical and analytical work related to classification, compensation, performance management, and organization development programs. Job Responsibilities This position is best suited for an experienced human resources professional with expertise in recruitment, staffing, and workforce planning. We anticipate significant career development will occur while working on the types of duties and responsibilities described below and through mentoring and close collaboration with senior staff. Examples of primary responsibilities include: Provide technical expertise and guidance to managers and executives for the selection of candidates for various staff positions ranging from intern and entry level, though journey, senior, and manager level roles. Liaise with managers and executives regarding options for filling vacant staff positions that align with agency practices and requirements; develop recruitment strategies including schedules and timelines. In collaboration with hiring managers, research, develop, and prepare announcements that describe position responsibilities and qualifications; determine outreach and advertising strategies; coordinate and recommend appropriate selection procedures, and develop interview questions. Facilitate panel-style interviews and assist hiring managers form candidate recommendations; coordinate reference checks, degree verifications, and pre-employment checks. Research and provide compensation recommendations for candidates; extend and negotiate job offers; prepare new hire offer letters and pre-employment materials. Initiate and participate in onboarding activities for new employees; communicate and coordinate with hiring managers and onboarding/orientation program partners. Participate in activities to monitor and review the effectiveness of the recruitment and onboarding/orientation programs. Assist managers with the placement of temporary employees to fill short-term staffing needs; work with staffing agencies to communicate needs and meet with potential candidates. Advise employees, supervisors, managers, and executives on the application and interpretation of personnel policies, practices, and laws. Experience and Qualifications Numerous factors contribute to an individual’s ability to be successful in any given role. For this position, we are searching for a candidate who is responsive, organized, and detail-oriented, and committed to providing professional, prompt, and accurate services while meeting numerous time-sensitive deadlines. Superior verbal and written communication skills, analytical capabilities, and the ability to exercise diplomacy, tact, and sensitivity when working with staff are key characteristics. The minimum education, training, and experience qualifications include a bachelor’s degree with major course work in human resource management, organizational development, psychology, business or public administration, or a related field, and one to three years of recent experience in human resources with an emphasis on recruiting and workforce planning. The following information describes the specific types of career experiences that are most relevant to this position. Demonstrated experience supporting a comprehensive, high-volume, recruitment program for a broad range of operational, technical, and professional staff positions. Experience collaborating with hiring managers; demonstrated ability to translate role-specific job requirements into descriptions of position responsibilities and qualifications; ability to research, develop, write, and prepare job announcements. Experience providing technical guidance to hiring managers and developing tools and resources to support the candidate selection process; experience developing screening and evaluation criteria for candidate applications, preparing effective interview questions, and coordinating pre-employment checks. Experience facilitating panel-style interviews and assisting hiring managers with recommending candidates; demonstrated ability to prepare compensation recommendations and negotiate job offers with candidates. Demonstrated experience developing, coordinating, and participating in effective onboarding and orientation programs. Demonstrated knowledge of rules, regulations, laws, and requirements related to employment, recruitment, and selection; familiarity with public sector practices is desirable. Demonstrated ability foster positive and collaborative working relationships with employees, managers, executives, candidates, and others met in the course of work. Demonstrated understanding of the need to maintain confidentiality and act with diplomacy when working with personnel records, candidate applications, compensation data, demographic data, and other confidential materials. Ability to work well under pressure and perform multiple tasks with frequent interruptions; effective time management skills, excellent organizational skills, and the ability to establish and maintain priorities and work independently. Demonstrated computer software proficiency using various programs from the Microsoft Office Suite particularly Outlook, Excel, and Word, and other PC-based applications. The selected candidate can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business. Salary and Benefits SANDAG rewards the efforts of its employees with a comprehensive compensation package. Competitive salaries are supplemented with a flexible and generous offering of health, financial security, and time-off benefits to meet the work and life needs of employees and their families. The Human Resources Analyst position will be filled at the I, II, or Associate level depending on the qualifications and experience of the selected candidate. Positions at the Analyst I and II level are considered entry-level with job duties primarily related to learning and supporting program activities. At the Associate level, employees are expected to independently coordinate more complex functions. The annual salary ranges are: Analyst I - $47,708 to $73,947 per year; Analyst II - $52,598 to $81,527 per year; Associate Analyst - $57,989 to $89,883 per year. Our benefits include traditional health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. To support the need to rest and rejuvenate, SANDAG offers flexible work schedules and employees are provided with a bank of paid time off in addition to paid holidays. How to Apply We encourage all interested candidates to apply for this position by completing a SANDAG Employment Application form. Resumes, cover letters, and work samples may be submitted in addition to the Employment Application but are not a substitute for this document. The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing hr@sandag.org . Completed applications and related materials can be submitted via email, fax, regular mail, courier, or delivered by hand. See our Careers / How to Apply webpage for additional information. This position is open until filled. The first review of applications will begin on Friday, August 23, 2019. In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment and selection process, including requesting this document and related application materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or hr@sandag.org . Candidate Selection and Notification Following the first review date for applications, all candidates will receive written confirmation that their application has been received. The hiring manager will begin reviewing and evaluating applications within a few days of the first review date. Based on this evaluation, the best qualified candidates will be invited to continue in the selection process. All candidates will receive written notification as to the final outcome of their application. Further Information The SANDAG website contains a wealth of information about our various project and program areas. The Careers section of the site lists all of our current Job Openings as well as information on how to apply for positions and Frequently Asked Questions about our recruitment process. In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States. SANDAG is an Equal Opportunity Employer

Job Description General Purpose of Job :   Responsible for the delivery of exceptional coordination, support, assistance, facilitation and administration required to successfully execute Language and Interpreter Services to Sparrow’s patient population. This position will also reduce barriers to care by identifying patient and family needs with investigation and resolution of complaints and grievances, and sources of emotional and cultural support across the continuum of care. Essential Duties : This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. Serves as a liaison between all patients, families, guests, caregivers, and physicians, when concerns need to be addressed.  This may include:  Bedside visits, family meetings, plan of care meetings, etc. Interviews patients, or their representatives, to obtain relevant information related to patient feedback or special requests. Participates in the investigation and reporting of complaints and grievances, which may include: reviewing of entries in the EMR about care delivered. Documents all investigations, resolutions, and follow up information in the designated complaint tracking system to ensure compliance with all required regulations. Focus on awareness of and compliance with Patient Rights regulations. Coordinates interpreter services by ensuring the smooth flow of operations, implementing policies and procedures, and enforcing rules and regulations. Coordinates onsite interpreters through various agencies. Reviews all invoices to ensure what was billed was a service provided to a patient. Has oversight of multiple interpreter services contracts and invoicing. Orients new staff and trainees on the availability of interpreter services.  Assist with the development of brochures for staff and providers on the interpreter services program and on how to schedule interpreters.  Formulate and publicize grievance procedures for LIS patients in the commonly encountered languages of the hospital, including provisions for patients who feel they have not been provided with adequate interpreter services. Assist with the development and updating of organizational policies and procedures for the provision of interpreter services and translation of written materials. Develop, coordinate and implement a system for timely provision of interpreter services, including a scheduling system for appointments where the need for an interpreter is anticipated, as well as for those visits that are not scheduled (e.g. Emergency Department or inpatient services). Monitors and evaluates interpreter services processes.  Including quality assurance, risk management and grievance procedures for individual patients and/or individual vendors. Performs various word processing, typing, and proofreading duties including correspondence, forms, tables, charts, records, schedules, which may be confidential in nature. Assists with ongoing and ad hoc special projects. Assists in budget preparation, establishes systems for expenditure of funds and expense control, tracks finances, and reconciles with budget statements related to interpreter services. Establishes, maintains, and revises record keeping and filing systems; and sorts, files and classifies correspondence, articles, records and other documents. Provides support when other duties are assigned. Job Requirements General Requirements • None Work Experience • Excellent customer service and interpersonal skills. • Good writing and communication skills. Education • Bachelor degree in healthcare, business, psychology or related field. Specialized Knowledge and Skills • Able to interact effectively with all levels of personnel, including leadership and external liaisons. • Must be flexible in order to respond quickly and positively to shifting demands and opportunities; able to work under tight deadlines and handle multiple tasks. • Able to follow directions and work independently as well as within a team environment. • Able to be a proactive self-starter who understands the details within a much larger context. • Must pay attention to details and have the ability to follow up and follow through. • Demonstrates a positive, proactive, and self-directed approach. • Demonstrates strong problem-solving skills. • Able to plan, organize, and carry out multiple related activities. • Able to work in a multi-department environment. • Able to work effectively in a culturally and educationally diverse environment. • Must be proficient with MS Word, Excel, and Outlook • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. • Demonstrated ability to exercise discretion and judgment in relaying information, responding to requests, prioritizing workloads, and able to complete multiple and complex tasks without supervision. Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Position Overview: Under the direction of the Field Service Manager, the Field Service Technician is someone who schedules and performs field service work in accordance, as well as manages a limited parts inventory, with company policies and procedures. Duties include performing service work along with timely and accurate documentation of work performed. Responsibilities: Field Service (primary): Completes dispatches in 48 hours or rejects dispatch so it can be reassigned Complete work thoroughly to achieve 95% or higher FTFR Follow field testing and rework procedures accurately Document all inspections, maintenance, repair work and failures in the field through dispatch in Online Remedy Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices When assigned, inspect newly installed equipment Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment. Customer Service (primary): Schedule and perform field service work assigned by Customer Tech Support supervisory staff Log all service claims in Online Remedy within 24 hours of work completed Answer Field Technician service calls, diagnose and set service remedy into motion Maintain an accurate inventory of service parts and perform audits Discuss, Present and Close Preventive Maintenance Service Contracts and Out of Warranty Service Quotes available to Customers Discuss with Customer continued Service when product is no longer under warranty Discuss New Products with Customers Keep Sales informed of upcoming purchases Customers are planning Management Support: Provide accurate service reports to management when requested Frequent communication with Customer Tech Support, Quality, and Sustaining Engineering teams to assure high levels of quality and design of JHTNA products. Report to Manager if Customer is having any issues that should be addressed at a higher level Qualifications: Education: High school diploma or equivalent required College degree in related field preferred Additional training in commercial fitness industry or combination of education and experience preferred Experience: Minimum of 2-3 years experience in a technical support or service role required Experience in technical and mechanical problem solving preferred Working knowledge of commercial fitness industry preferred Strong working knowledge of Microsoft Office Suite and similar communication related software Experience with Microsoft CRM Experience in field service preferred Other Requirements: Valid drivers license Valid passport Ability to analyze technical and mechanical problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Product discounts Wellness programs EOE/M/W/Vet/Disability Apply Here PI110279145

The HR Coordinator is responsible for answering phones, assigning work, triaging client matters, conducting research into HR questions, and collaborating with the rest of the HR services team. A successful HR Coordinator has a keen sense for prioritization, customer service and feels comfortable navigating complex workflows. The person in the role acts as the first point of contact for clients and supports the team by developing initial responses to HR questions. The individual who fills this role must be comfortable working in a fast-paced and high phone volume environment with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, email). This role has a variety of different growth opportunities within our organization. Essential Duties and Responsibilities Answer, triage and transfer client calls with high level of customer service Manage incoming written client correspondence and phone calls for 90+% of the workday Assign client requests based on expertise and availability Create, update and process tickets with accuracy on Mammoth’s platforms Collaborate and work well with others with interruptions in an occasionally loud environment Manage email and phone communication for appointment reminders, follow-ups, and other communication Research HR and related topics for HR services team to use when responding to client questions Support HR Consultants and Specialists by preparing custom documents for clients, such as job descriptions, and employee handbook policies Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements Schedule meetings, calls, training sessions in multiple platforms Responsible for thorough and timely documentation and related requests through our systems Assist with process development, documentation, and overall workflow improvements Provide administrative support to team members on an as needed basis Other tasks depending on the volume, needs and capacity of the HR Services team Qualifications  HR experience or Spanish fluency are preferred qualifications One or more year of experience working in a Human Resources, customer service or research role Stellar customer service skills with a professional sense of compassion for difficult situations Strong attention to detail Intermediate or greater Microsoft Office suite skills Excellent interpersonal, communication, and presentation skills Ability to build strong relationships and work well with peers, managers, and clients High level of discretion and ability to follow policies on confidentiality Ability to communicate with a wide variety or audiences Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision Ability to work in a loud and environment and manage distractions Strong reading comprehension, internet navigation and research skills Strong customer service skills; ability to listen to and understand complex HR issues Ability to organize and efficiently manage multiple priorities with a sense of urgency Ability to manage heavy telephone, email, and other message format volume Physical Demands of Work Environment The work environment is often noisy with frequent interruptions. While performing the duties of this job, the employee is constantly required to effectively communicate via telephone, video call, and email. The employee is frequently required to remain in a stationary position and occasionally required to move from one location to another, inside or outside of the office. The employee is required to constantly use computer and office productivity equipment such as a desktop computer, laptop, tablet, printer, and calculator, as well as computer software such as the Microsoft Office Suite. The employee must frequently move up to 10 pounds and occasionally move up to 25 pounds. The office has an open floor plan and the noise level in the work environment is usually moderate to loud.  Mammoth is an Equal Opportunity Employer and complies with ADA regulations.  

SANDAG operates the South Bay Expressway, a 10-mile toll road located in the southern part of San Diego County, and the I-15 Express Lanes, a 20-mile stretch of express lanes along the I-15 corridor. On average, 60,200 trips are made over the toll road and express lanes each day. Drivers pay a fee for doing so, either through a pre-paid FasTrak transponder, cash, credit card, or online using the Pay-by-Plate program. The Customer Service Representatives (CSR) provide telephone, in-person, and email support to users of the South Bay Expressway and the I-15 Express Lanes in a fast-paced environment; the Call Center receives an average of 17,500 calls per month. CSRs offer general information about the toll road, the express lanes, options for paying tolls, and assist with establishing and maintaining FasTrak accounts. They also identify vehicles who do not pay their toll at the time the roadways were used and contact drivers to provide options for the payment of outstanding tolls and fees. The Regional Tolling Customer Service Center (CSC) is located in Otay Mesa, at the south end of the 125 toll road; this is the work location for the CSR team. The CSC is open between 7 a.m. and 6 p.m. on Monday through Friday. Evening and weekend work may occasionally be required. Job Responsibilities Provide prompt, courteous, and helpful assistance to customers that results in a lasting positive impression of SANDAG, the toll road, and the express lanes. Educate and inform customers about promotional offers; actively market FasTrak transponder accounts and distribute information to interested customers.  Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid FasTrak accounts, and general questions about the toll road and the express lanes; most customer interaction is by telephone, as well as in person, via email or mail. Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances; diffuse difficult customer situations and facilitate account resolution. Review trips made by non-FasTrak account holders to determine monthly toll charges; prepare billing statements; process customer transactions including payments made by credit card, personal check, or cash. Maintain accurate account information and records of customer communications using a Customer Relationship Management (CRM) software; maintain the confidentially and integrity of customer data. Assemble welcome kit and account materials; refurbish and test transponders. Experience and Qualifications Candidates should possess a high school diploma, or equivalent, and two years of recent experience in a customer service environment. Key qualifications for these positions include: Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls. Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable. Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions; ability to explain information clearly and concisely. Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations. Experience performing data entry tasks with a high degree of speed and accuracy. Knowledge of telephone etiquette; excellent verbal and written communication skills including appropriate use of the English language; ability to write emails and draft routine correspondence; Spanish language skills are desirable. Demonstrated computer software proficiency using the Microsoft Office Suite, and conducting Internet research; experience with call center/CRM software applications is desirable. Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment. The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter. Salary and Benefits The Customer Service Representative positions have a pay rate of $13.88 to $22.21 per hour; the starting pay rate will depend on the qualifications and experience of the candidates.  SANDAG offers health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Employees are provided with paid time off in addition to paid holidays. Contributions to financial security are provided through a pension plan. How to Apply Submit a completed Employment Application, and the required Application Supplement (writing sample). The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing hr@sandag.org . See our Careers / How to Apply webpage for additional information. Application Supplement In addition to the Employment Application, candidates are asked to prepare a sample email message in response to the scenario below. The sample email can be up to 250 words in length and should be submitted with the Employment Application. Scenario Prepare an email message in response to the following: A customer emailed you after receiving a Notice of Toll Evasion stating they owed South Bay Expressway a $2.50 toll and a $40.00 non-payment fine. The toll and fine amounts are posted on the road. The customer claims they were lost/confused when using the toll road, and according to our records, this was the first time the customer’s vehicle had been on the road. South Bay Expressway policies allow for a fine to be reduced to $10.00 for first time users of the road. This is a one-time only courtesy. Further Information SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment, including requesting this document and related materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or hr@sandag.org . In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States. SANDAG is an Equal Opportunity Employer

***PLEASE NOTE: THIS IS NOT A WORK FROM HOME POSITION.  THIS POSITION IS BASED IN THE OMAHA, NE OFFICE. YOU WILL WORK AT THE HYATT GLOBAL CONTACT CENTER LOCATED AT 9805 Q STREET OMAHA, NE 68127.    Are you ready to start your career at Hyatt to become a service professional?  Starting wage is $14.00 per hour.     Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.   Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction. Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card. Desire to exhibit reliability and dependability to work independently. Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback.  Will then apply the suggestions for continued achievement of high performance at Hyatt. Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions. Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision. Willingness to provide feedback to management while maintaining a good rapport throughout that communication process. Must be computer/technology savvy- our future focus will become even more reliant on technology.   Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed. Will deliver and exhibit Hyatt values with every guest at all times.    PAY SCHEDULE:   Begin your new career at Hyatt. Starting wage is $14.00 per hour.  

Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Summary Ability to support a team of Inbound Representatives in addition to working directly to support the National Sales Center team to ensure strong sales performance.  The candidate should have the ability to multi-task between two areas and work with a variety of different leaders and employees with different performance goals. Responsible for staff related decisions, managing a team in a call center environment. Coach, guide and direct staff to provide effective service to agents and customers with their product, procedure, billing and underwriting eligibility related questions. Support leadership team by handling day to day operations as well as the strategic management of the business team to ensure the achievement of the team's customer service and financial objectives. Under general direction, the Business Center Team Manager provides guidance and direction in leading a business center team (center support, phones or account/policy processing) to ensure achievement of team goals and financial objectives. Leads assigned team to reach the overall organization objectives and operational excellence. [This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.) Primary Location: Alpharetta - Georgia - United States Job Category: Customer Service Position Type: Experienced/Professional Target Openings: 1 Primary Job Duties & Responsibilities Develops strong relationships with multiple business units and cross functional teams. Leads and/or participates in business strategy and to continually enhance operational effectiveness and achieve business objectives. Accountable for workload, workflow, and customer service to maximize efficiency. May be individually accountable for a line(s) of business, functions or multiple business units that span across a region. Accountable for attracting, retaining and developing talent and coordination of onboarding and training. Accountable for decisions related to hiring, termination and compensation. Drive and manage day-to-day activities to meet production goals, ensure compliance, audit, performance and quality standards are achieved and maintained at defined service level agreements utilizing all available resources in a cost effective manner. Coaches employees toward business performance standards, individual performance and development objectives. Works with the command center/workforce administration to meet service levels as applicable. Continually look for improvements in workflows, processes, and data. Drive results by implementing appropriate performance expectations / management through effective coaching and mentoring. Assists leadership team in managing team expenses. Supports and implements emerging business plans and strategies. Proactively builds favorable business relationships with internal and external customers. Leads and/or participates on special projects. Stays abreast of new product information and system changes. Leads the effective implementation of new technologies and the utilization of existing systems and provide management information reports as required. Monitors operations to ensure compliance with governmental requirements external environment and competitive landscape. Engages directly with BI Operations Sourcing Team and vendor partners. Perform other duties as assigned. Minimum Qualifications 2 years experience in an insurance, operations or call center environment required. Education, Work Experience & Knowledge College degree preferred. 3 years experience in an insurance, operations, or call center environment preferred. 2 years of management experience preferred. Advanced knowledge of business products, processes and procedures. Advanced communication, negotiation leadership and people development skills. Advanced performance management and problem solving skills. Job Specific & Technical Skills & Competencies Strong knowledge of product and associated processes. Strong verbal and written communication skills Effectively communicate with business partners, peers and all leadership levels Demonstrates solid performance management skills. Strong keyboard and systems navigation skills Skillful with Word and Excel Knowledge of business center/insurance operations. Superior customer service and policy service skills. Solid interpersonal and negotiation skills. Strong Problem solving skills. Shares information and can maintain confidentiality Leadership; Change Leadership: Ability to effectively lead rapid change Teamwork: Collaboration across operations organization Models the way for employees Consistently sets clear direction by defining goals and priorities Can make quick informed decisions Develops a high degree of trust through demonstrated personal integrity, ethics and commitment to doing the right thing Motivates others to achieve the highest standards Customer Focus: Identifies customer needs and takes appropriate action to meet those needs. Acts with a sense of urgency. Demonstrates a commitment to superior service. Demonstrates a strong knowledge of the internal and external conditions that have the potential to affect customer service. Business Knowledge: Solid knowledge of Policy Services functions, procedures, policies, etc. Understanding of the Property Casualty insurance business: products, field operations and support systems and any related challenges. Resource Management: Utilizes available external and internal resources to meet needs and expectations while remaining within approved budget. Continually seeks ways to implement expense reduction initiatives and/or produce work more efficiently while ensuring that Operations objectives are met. Management: Hires competent people. Challenges employees to take responsibility for their performance and their development. Takes responsibility for decisions and actions. Manages own work and directs the work of others. Effectively coaches and mentors staff; delegates responsibility. Understands the business and responds to all related issues, concerns and proactively problems. Resource Management; Business Knowledge (accounting, underwriting, agency); Systems knowledge (policy issuance, billing, MI); Agency Management/Project Management; Demonstrated leadership and strong interpersonal skills. Ability to evaluate and determine planning and forecasting needs Environmental/Work Schedules/Other Weekend work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally Physical Requirements Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Use of Keyboards, Sporadic 10-Key - Continuously Equal Employment Opportunity Statement Travelers is an equal opportunity employer.