8 Customer Service jobs

Dispensary Team Lead - Job Description JOB SCOPE Operate with direct supervision from Dispensary Manager and Assistant Dispensary Manager. Follow established policies and procedures and contributes to the development of new ones that drive the culture, efficiency and productivity in the Dispensary. This position reports directly to the General Manager. POSITION SUMMARY A Dispensary Team Lead is responsible for day-to-day operations of the dispensary including leading a dynamic team, establishing strong relationships with cultivation and production representatives, inventory control, and customer service while staying compliant with State laws, rules and regulations. Team Leads will also be excellent communicators liaising with all levels of the organization to help implement, refine and enforce lawful standard operating procedures that promote organization, Team culture and productivity. Ideal candidates should have a passion for cannabis, be energetic, have a positive attitude and are willing to work hard. JOB RESPONSIBILITIES Participate in refining and implementing best operational rules, regulations, policies, and procedures. Supervise, train and direct the dispensary team. Educate the team according to company guidelines, conduct performance reviews, and establish performance improvement plans. Assist with hiring, discipline, termination or advancement of employees. Inspire the team to deliver the best customer experience. Ensure the safety and satisfaction of both customers and employees. Maintain an in-depth industry wide knowledge of products and strains in Massachusetts. Maintain in-depth knowledge of the current cannabis law and regulations. Educate the Team about cannabis products and consumption methods. Oversee and manage quality product inventory and conduct opening/closing inventory counts and audits as needed. Manage financial records and cash handling procedures. Proficiency in point of sale & state tracking. Ensure the dispensary remains compliant with security, inventory and local and state regulations including effectively leading state inspectors through the facility. Maintain records for all necessary documents: delivery and inventory manifests, inventory counts, necessary employee and patient/customer information, destruction reports, etc. REQUIRED EXPERIENCE, EDUCATION AND SKILLS 2+ years supervisory experience required Retail and/or cannabis and/or service industry experience preferred Must be 21 years of age or older Regulations and Inventory experience preferred Proficiency with computers College Degree desired Strong organizational, communication, and leadership skills ABOUT LAZY RIVER PRODUCTS Lazy River Products is a vertically integrated cannabis cultivation and product development company in Dracut, MA who, at its core, will produce the highest quality cannabis and cannabis related products in New England. Our Executive Management Team each has more than 20 years of experience in their respective fields of business entrepreneurship, corporate technology, and cultivation/horticulture. They have combined their expertise and together have formed a brain trust comprised of some of the best resources in the industry today. Their shared goal is to use data and process driven methodologies along with a strong customer service focus to create one of the leading brands in the industry and a successful organization that drives lasting change within the local communities it serves. MISSION STATEMENT At Lazy River Products it is our mission to be recognized as the Commonwealths premier fully integrated cannabis-based Product Development Company. Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve. At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts. We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development. “Give Back, Grow, Succeed” *We are an EOE who encourages minorities, women, veterans, people with disabilities, and people of all gender identities and sexual orientations to apply for this position*

ABOUT THE POSITION:  The Human Resources (HR) Assistant is an important link to ensure quality services both internally and externally, by providing administrative support to the HR department. They are responsible for performing a variety of support duties including the maintenance of the Human Resources Information System (HRIS) databases, employee records, and files, as well as recordkeeping and reporting. They provide employee information to authorized persons and assist employees on matters regarding HR forms, records, and procedures. The Assistant prepares documents and reports for various HR activities such as job offers, job advertisements, and exit paperwork. They execute on-boarding and off-boarding tasks with accuracy and consistency. ABOUT THE ORGANIZATION:  Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit  www.compasshousingalliance.org . LOCATION: South Lake Union Neighborhood (Seattle, WA) REPORTS TO: Senior HR Business Partner FLSA STATUS: Non-Exempt SCHEDULE: Monday-Friday 8am-4:30pm (with some flexibility to adjust and occasional remote work, with manager approval) SALARY RANGE: $17.50-22.50 per hour BENEFITS INCLUDED: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 11 Paid Holidays, Retirement Plan, Employee Assistance Program. QUALIFICATIONS Associate degree is required, preferably with coursework in business administration, human resources, or related field. Or relevant work experience, certificate and/or equivalent continuing professional development or education. At least 1 year of experience working in an administrative support role, with emphasis on quality customer service, required. At least 1 year of data entry experience, ideally with proficiency and accuracy concerning high volumes of data, desired. Human Resources related education, work, and/or volunteer experience, desired. Awareness and/or training around issues of equity, intersectionality, and belonging with a commitment to racial and gender justice through a lens of transforming systems of oppression, desired. Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, desired. How To Apply?  Please visit our website for more details and complete an online application at  https://www.compasshousingalliance.org/employment/ EQUAL EMPLOYMENT OPPORTUNITY Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours. In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at  HRInfo@compasshousingalliance.org .

Instructional Technologist CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. Major Duties Under general supervision, the Instructional Technologist supports the faculty in all aspects of academic technology integration and innovation for the university. The incumbent provides technical support to faculty with technology integrations into the curriculum and innovates new ways to improve the efficiency and effectiveness of instructional delivery; creates and provides training materials and experiences face to face and online for faculty; provides user consultation, training and assistance on a variety of instructional, multi-media and emerging technologies; improves student engagement, student achievement and digital literacy skills by facilitating faculty professional growth and development on the selection and integration of appropriate technologies for their discipline and learning objectives; participates in the evaluation and selection of the latest instructional technology software and hardware; and performs other duties as assigned. Qualifications Equivalent to graduation from an accredited four-year college or university in a related field. Master's degree preferred. Certification training and applied experience may be substituted for the required education, on a year-for-year basis. Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support. Experience with learning management systems, Canvas preferred. Previous professional experience working in a higher education environment preferred. Knowledge, Skills, & Abilities Thorough knowledge of a variety of academic software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of multimedia systems. Knowledge of learning models and learning-related research desirable. Ability and specialized skills to: take initiative on researching, using, and teaching others to use current and new academic technologies; apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solutions; understand functional and procedural requirements and develop alternative solutions; possess proficiency in graphic design, universal design, and/or LX (learner experience) design; relate system solutions to departmental management and staff; meet milestones and deadlines communicate effectively both orally and in writing; possess a high level of digital fluency; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration. Pay, Benefits, & Work Schedule The university offers an excellent benefits package. The salary range for this classification is: $4,372 - $10,792 per month. The anticipated HIRING RANGE: $5,000 - $6,400, dependent upon qualifications and experience. HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some evenings and weekends. REG: This is a Regular position with a one-year probationary period. Application Period Applications received through August 19, 2020 will be considered in the initial review and review of applications will continue until position is filled. In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University. How to Apply Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit the link below: http://www.csun.edu/careers Background check This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in https://www.calstate.edu/eo/EO-1096-rev-10-5-16.html. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. To apply, visit https://apptrkr.com/1981661 Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-f6897725da7b604681fc9e7e6fbd77d2

Instructional and Media Technologist CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. Major Duties Under general supervision, the Instructional and Media Technologist provides technical support to faculty with technology integrations into the curriculum and innovates new ways to improve the efficiency and effectiveness of instructional delivery. The incumbent provides expertise to the video recording, delivery, and production processes for campus courses, virtual and online learning and special events; collaborates with appropriate campus stakeholders on the research, design and delivery of new learning environments both face-to-face and online; creates professional development materials and opportunities for faculty on instructional technology; designs, installs, maintains, trouble-shoots and repairs instructional and video broadcast technology; provides support for the campus cable television station; assists in the set-up and recording of live and special events for the CSUN campus; assists in editing video material into finished projects using appropriate hardware/software; and performs other duties as assigned. Qualifications Equivalent to graduation from an accredited four-year college or university in Instructional Technology or a related field. Master's degree preferred. Certification training and applied experience may be substituted for the required education, on a year-for-year basis. Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support. Experience with learning management systems, Canvas preferred. Experience leading a team and training others to use broadcast technology and audio-visual equipment desired. Previous professional experience working in a higher education environment preferred. Knowledge, Skills, & Abilities Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Knowledge of: learning models and learning-related research desirable. Ability and specialized skills to: apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solution; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; make presentations; conduct meetings; develop and/or provide user training; meet milestones and deadlines; and establish and maintain cooperative working relationships with students, faculty, staff, and administration. Pay, Benefits, & Work Schedule The university offers an excellent benefits package. The salary range for this classification is: $4,372 - $10,792 per month. The anticipated HIRING RANGE: $5,000 - $6,400, dependent upon qualifications and experience. HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some evenings and weekends. REG: This is a Regular position with a one-year probationary period. Application Period Applications received through August 19, 2020 will be considered in the initial review and review of applications will continue until position is filled. In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University. How to Apply Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit the link below: http://www.csun.edu/careers Background check This position is a sensitive position as designated by the CSU. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position. CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in https://www.calstate.edu/eo/EO-1096-rev-10-5-16.html. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. To apply, visit https://apptrkr.com/1978217 Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-8f49a38e0303cb45969b4a0adf1425e6

Company Information Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Target Openings 20 Job Description Summary The Premium Audit Customer Service Associate handles customer service calls of a routine nature and is able to resolve most of the less complex calls, seeking guidance and direction as needed. Responsible for providing direct customer service to insureds, agents, and internal customers and assisting with to various Premium Audit inquiries . As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This is a virtual remote position. Primary Job Duties & Responsibilities Communicates with insureds and agents on less complex questions regarding policyholder report completion and premiums developed at audit. Explains routine audit results and terminology on vouchers for commercial lines insurance policies. Researches and identifies problems and disputes raised by insureds or agents by using imaged file, Workers Compensation, General Liability, and Classification manuals. Documents insureds concerns and all subsequent action taken by the department. Resolves issues and responds in a timely manner to questions from agents and internal/external customers. Analyzes incoming calls/emails to determine if audit is correct, if revision is needed or if account should be referred to a resolution specialist. Communicates with Audit Managers when information is received from insured concerning physical audit. Assists Accounting and Marketing offices with referrals regarding audit information or procedures. Maintain current working knowledge of basic rules, regulations and classification procedures applicable to premium determination. Maintains a working knowledge of state regulatory auditing requirements. Maintains a working knowledge of Commercial Line insurance and Premium Audit procedures. Minimum Qualifications High School diploma required. One year work experience in a customer service role. Education, Work Experience, & Knowledge One or more years exposure to call center or insurance/premium audit work experience is preferred. Excellent oral and written communication skills required. Strong analytical and reasoning skills preferred. Good Microsoft Office skills preferred. Clearly expresses ideas, recommendations, etc. verbally and in writing preferred. Job ID: R-2261 Job Category: Customer Service Location: Centennial, CO Additional Locations: Hartford, CT, Nationwide Equal Employment Opportunity Statement Travelers is an equal opportunity employer.

Your leadership and customer service experience has never been more important! Don't miss this opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry!! Now that we have adapted to Social Distancing as well as became more aware of how important social gathering really is, we are looking to bring to our company customer focused leaders with a sense of urgency and energy to make an impact of the customers’ experience as well as the location’s performance.  At PCRK Group, we pride ourselves in being a greater part of an industry leading culture. We embrace diversity, creativity, and individuality amongst our teams. We are seeking individuals to overseeing all the operations, training of staff, and manage sales goals of staff. This person will be excited about the prospect of being part of the bigger picture, leading autonomously and taking advantage of growth opportunities. This person will be experienced but also open to learning, challenging themselves, and engaging their team to drive performance, and continually meet or exceed company driven goals. WHAT WE ARE LOOKING FOR: Someone who has significant experience in a management level Someone who can motivate multiple employees in diverse fields Someone who has a successful track record in goal management Always displays a friendly, motivated, and sales driven attitude Experienced in sales and customer service in a retail setting Experienced in training staff Must have the ability to prepare the location staff as well as their self to quickly adapt with our customers’ comfortability following COVID: 19 BENEFITS & PAY: Compensation that includes a base pay, generous commissions, and monthly incentives Excellent Medical, Dental, and Vision plans Paid Time Off Comprehensive 401k package 40% discount on products Employee Referral Bonuses Free massage/skincare services monthly JOB TYPES: Full-time EXPERIENCE Strong experience in sales and customer service (Required) Retail management experience (Strongly Preferred) Strong training and membership sales background (Strongly Preferred) Experienced in Budget and P&L Management (Strongly Preferred) Hiring and Scheduling experience (Required)

Help Desk & Staff Support Services Manager R505770 San Francisco The Help Desk & Staff Support Services Manager employs excellent communication and customer service skills to collaborate with other members of Educational Technology Services in supporting staff, faculty and student use of CCA's technology infrastructure. The incumbent is responsible for the daily operations of Help Desk, which serves as the 1st tier of technical support for all CCA staff, faculty and students, and Staff Support Services, which provides technical support to staff and maintains installations and implementations of computers, peripherals and software for staff. The Help Desk & Staff Support Manager employs a hands-on approach to ensure excellence in customer service, and efficient and effective resolution to all technology support requests. The Help Desk & Staff Support Manager also provides front-line service to end users, including responding to support requests via email, phone or walk-in, advanced troubleshooting, system administration, and training staff on use of software, computers and peripherals. MAIN RESPONSIBILITIES: Management of Help Desk & Staff Support Operations (60%) • Develop and optimize strategy, procedures, processes and tools involved in delivery of Help Desk and Staff Support services. Responsible for optimal configuration of ticketing system and documentation in support of high quality service delivery. • Ensure professional and consistent customer service delivery through hands-on engagement in staff and request management. • Coordinate escalation of technical support and issue resolution with staff in Educational Technology Services. • Collaborate with service leads and support staff to determine, post, and update documentation that supports effective technical support, as well as self-help documentation for end users. • Develop Service Level Agreements for Help Desk and Staff Support to set expectations and measure performance. Gather and analyze metrics to benchmark workload, performance, and identifies trends. Communicate results with management and staff. • Hire, train, manage and mentor Help Desk and Staff Support staff including career development. • Participate in planning of improvements to services and processes. • In collaboration with Academic Computing, maintain mobile device management for staff computers, hardware and peripherals. • Manage process for communicating outage/emergency activities to the organization. • Promote CCA's commitment to collaborative and inclusive environment by: • - Building effective partnerships with co-workers throughout CCA by freely sharing appropriate information and providing assistance when needed. • - Ensuring optimum service to all internal and external partners in response to all requests for service and information. • - Maintaining an environment that is welcoming and inclusive to persons of all backgrounds, nationalities, and roles. Front-line Technical Support for Staff (40%) • Provides front line support as needed to support Help Desk and Staff Support Services. Performs advanced level troubleshooting, technical assistance and support on various software applications and hardware. • In collaboration with technical staff, provide end user instruction, troubleshooting, and some administrative support for numerous systems supported by Educational Technology Services, including user account management, Google Apps for Education, Workday, Portal, Symplicity, Eventbrite, and other information systems. • In collaboration with user support specialists, provide end user instruction and troubleshooting in computing, networking, security, software and device management. • Provide individual and/or group instruction and training to constituents on computer hardware and software. • Deploy new software and hardware including printers and other related peripheral hardware. Includes configuration, security and patching solutions. • Perform routine backups, virus software updates and routine cleaning of hardware as required. • Assist System Administrators with server and equipment moves as necessary. • Assist Academic Computing team as needed to manage computing labs, printing and related support services. • May need to work evenings or weekends as necessary. MINIMUM REQUIREMENTS: • 2+ years supervisory/management experience in an IT service/Help Desk environment. • Bachelor's degree in computer sciences or related field, and/or equivalent work experience and training. • Experience as a computer technician, installing and maintaining hardware, software and peripherals. • Familiarity with current versions of Macintosh OS, Microsoft Windows, Google Apps, client/server/cloud applications, security protocols, and computer networking concepts. • Completion of Apple Certified Mac Technician Certification (ACMT) preferred. • Prior experience with digital media, art and design applications (e.g., Adobe Creative Cloud software, Apple Pro applications, Autodesk, etc.) preferred. • Knowledge of best practices for utilizing technology in an academic environment preferred. • Comfortable working with a small team of highly technical individuals in a high pressure, customer service focused unit of ETS. • Must be a self-motivated individual who can juggle many projects at once, including time-management and prioritization of workflow. • Ability to support non-technical persons with technical issues, and ability to explain computing concepts to users in a clear, supportive, and easily understood manner. • Strong interpersonal and communication skills, with ability to be diplomatic and highly responsive in all interpersonal interactions. • Excellent attention to detail and routine daily functions, as well as the ability to keep focused and productive with long-term projects in an inherently interrupt-driven job. • An enthusiasm for working with people in an agile and creative environment. • A demonstrated systems thinker. • Collaborative leadership abilities. Location San Francisco Additional Locations Application Instructions Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Application Deadline For staff positions, screening begins immediately and continues until the position is filled. EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education. We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability. California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity. Questions? Please address any questions to hr@cca.edu. To apply, visit https://apptrkr.com/1931554. Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students. Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-286a54862646bf488b2593d60a11ecc6

ABOUT THE POSITION:  This position oversees all aspects of the assigned program, which directly addresses residents’ barriers and enable a smooth transition from homelessness or unstable housing into permanent supportive housing. The Program Manager ensures service delivery consistent with the Compass mission, values, and vision through appropriate planning, implementation, operation, and evaluation of assigned program. The Program Manager also seeks meaningful cross-program collaborations through knowledge of other agency programs, initiatives and strategic plans. The Program Manager is expected to provide on-site case management, schedule management, and supervision of program staff. ABOUT THE PROGRAM:  Blaine Center Men’s Shelter provides a safe, warm place to sleep for 60 male-identifying individuals experiencing homelessness. Guests are served dinner and breakfast and have access to case management and support services and hygiene care. Blaine Center is a 24-hour shelter and day facility that provides guests access to housing-focused program services. Access to Blaine Center is by in-person referral only, from partner organizations and our Client Services Office in Pioneer Square. ABOUT THE ORGANIZATION:  Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit  www.compasshousingalliance.org . LOCATION: Seattle Center (Seattle, WA) REPORTS TO: Director of Emergency Services FLSA STATUS: Exempt SCHEDULE: Weekdays plus evenings and weekends as needed (on-call for emergencies & staffing needs) SALARY RANGE: DOE and within Compass ranges BENEFITS INCLUDED:  Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 10 Paid Holidays, Retirement Plan, Employee Assistance Program. QUALIFICATIONS A bachelor’s degree is strongly desired, master’s preferred in social work or related field, or relevant work experience, certificate and/or equivalent continuing professional development or education. A minimum of 4 years’ experience in a human service setting with homelessness or supportive housing, mental illness, substance abuse, employment, or domestic violence organization, desired. A minimum of 2 years’ experience in direct supervision/management of people, desired. Experience in developing and enforcing operating and services procedures, identifying and implementing best practices in working with homeless individuals, required. Experience in outreach, case management and other direct service delivery for homeless families and individuals, required. Experience in grant writing and contract negotiation, desired. Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, required. HOW TO APPLY?  Visit our website and complete an application at  https://www.compasshousingalliance.org/employment/ EQUAL EMPLOYMENT OPPORTUNITY Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours. In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at  HRInfo@compasshousingalliance.org .