14 Operations jobs

Audio-Visual Operations Manager 7461BR Marketing & Communications McLean, VA Position Overview The Meetings and Events group is part of the Corporate Services department within the Corporate Administration Oversight division. The Corporate Meeting and Events team supports the corporation by providing services on our McLean campus of 4 buildings and our Reston campus of 3 buildings. The Audio-Visual Operations Manager will be responsible for the strategic planning, day-to-day operations, and delivery of conference and event audio-visual services for Freddie Mac. The Audio-Visual Operations Manager responsibilities include overseeing the maintenance, inventorying, upgrading, and delivery of audio and video equipment and services. This position ensures successful Audio-Visual and Video Teleconferencing (VTC) tech support, keeps current on event technology trends, contributes to recommendations for system and equipment updates/upgrades, maintains and updates technical proficiencies, and supervises, trains and evaluates staff. This position has direct reports. Responsibilities Include: * Supervise, train, coach and develop the A/V operational team to support and maintain all A/V services for Freddie Mac * Collaborate with internal partners and manage external vendors that support A/V services * Track and manage equipment inventory, to include plans for updating, retiring and repurposing equipment within the various Freddie Mac facilities * Participate in the preparation and review of contracts for new equipment, services or staffing * Oversee controls and service level agreement compliance including response time and customer satisfaction * Troubleshoot technical issues with A/V operational team and customers as required * Create and maintain weekly and monthly reports * Prepare and maintain budgets * Recommend and establish procedures, best practices and reporting that will improve the operation * Collaborate with the meeting and events team and internal business partners to achieve shared success and high level of customer satisfaction Qualifications * 10+ years of A/V operations experience * 5+ years of direct team management experience * 5+ years of experience with budget and strategic planning * College degree or equivalent * InfoComm CTS-I certification * Demonstrated knowledge of IP networking technologies and infrastructure * Proficiency trouble-shooting complex audio, video and network control systems * Proficiency with Crestron, Biamp and Extron programming * Experience with Cisco collaboration suite * Experience with LAN based control and management of A/V systems * Proficiency in Microsoft office suite * Ability to effectively interact in a cross-functional environment with all levels of management and staff * Strong oral and written communication skills * Flexibility to cover a variety of shifts, including early morning and/or evening hours, depending on work volume and staffing * Must be able to move, lift, carry, push, pull and place objects weighing up to 50 pounds, without assistance Preferred Skills * Experience with conference center and/or AV reservation system and work order management system * Experience with WebEx or other web based conferencing tool * Factory training on major brands of A/V systems and components including Biamp, NEC, Extron, AMX, Crestron, Planar, Polycom and Cisco * Cisco Video Network Specialist certification (CIVND) is highly desirable * Project Management Professional (PMP) certificate * The highest level of professionalism, self-motivation, adaptability and flexibility to work in a fast-changing environment with the ability to manage shifting priorities * Ability to problem solve and troubleshoot in high pressure situations * Proven ability to partner and work collaboratively with all groups and levels, cultivating and developing productive and trusted relationships Closing Statement Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

2VP, Personal Insurance Operational Effectiveness 11770BR Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Summary The 2VP of New Business Fulfillment will contribute toward the evolution of PI Operations Strategy and ensuring alignment to the overall PI and Enterprise Operations strategic roadmaps.  This role would have stakeholder accountability for New Business Fulfillment Processes as well as the orchestration of processes between channels; managing and directing process improvements to improve operational efficiency and effectiveness driving an optimized outcome.  Responsibilities would include business metric performance and adherence as well as identifying opportunities to improve business results, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and functions, and improve operational controls.  This role will provide expert level individual technical consulting, generate new ideas, influence senior management of their value, and assist in their implementation to achieve recommended benefits.   Primary Location Hartford - Connecticut - United States Job Category Actuarial and Analytics, Business Analyst/Quality Assurance, Project/Operations Management Position Type Experienced/Professional Target Openings 1 Primary Job Duties & Responsibilities Provide capability and process ownership services for Personal Insurance (Direct and Retail) to improve overall new business fulfillment performance.  Identify impediments to effective and efficient operation performance; introduce change in business operational processes and organizational behaviors that have a positive impact on bottom line results. Stakeholder responsibility for Results will include:  improved unit cost, lower customer effort, improved retention while balancing the loss ratio/profitability targets of the line of business.  Generate new ideas to meet business needs. Develop solutions to complex problems and assist in the implementation of recommendations which results in significant improvements in operational performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors and effective use of technology. Influence client management to implement recommendations. Maintain advanced knowledge of techniques and methodologies, emerging technology, business management, theory and techniques, leadership, human relations and effective communication skills, quality customer service and company organizations, productivity and terminology.   Specific to the New Business Fulfillment processes, define the vision and strategy :  Analysis of competitor and industry data, to define achievable benchmarks. Collaborate for the appropriate business capabilities necessary to achieve a best in class digital experience for acquisition, onboarding and servicing. Data driven benefit and preform an analyses to adequately assess business value. Define business architecture of capabilities and sequencing / road mapping of activities. Drive CBA discussions around hard and soft benefit realization and tracking. Collaboration with Product Management, Field Sales, Platform, IT, R&D and MI to share findings and triangulate strategy definition and in market learnings. Successful execution and delivery of capabilities: Align in flight initiatives to roadmap, coordination on-going to activities to ensure continued alignment. Partnering with Platform and IT organizations, assist in building project teams to adequately manage delivery. Adequately and appropriate drive solution architecture to achieve desired capabilities weighted against business value. With Platform partners, ensure timely and cost effective delivery of capabilities through active management. Build and manage (with project business owners) post implementation monitoring and benefit realization. Recommend improvements to policies, procedures and workflow, including handoffs with Business and IT Delivery Teams.  Organizational influence and change management: Ability to influence key decision-makers to challenge conventional practices and instill customer insights into decision making processes. Strong negotiation skills and persuasive written/verbal communication skills to clearly explain concepts and recommendations to leaders, from senior executives to line managers. An experienced leader with demonstrated ability to build trust and credibility with a wide range of stakeholders; views self as a partner, not individual contributor. Strategic thinker with an innate ability to balance thought leadership with strong execution orientation. Is a natural collaborator; builds and maintains strong and ongoing business relationships which foster connections and communications.  Lead an organization and project teams to fulfill assignments and delivery.  Actively participate in process team members studies as a project leader or individual contributor assuming responsibility for major studies which potentially have significant impact on the operation of a major operating unit within the company.   Provide direction and consultation to process team members for assigned projects. Reviews process to determine whether appropriate approach, methodologies, and problem solving techniques are appropriately employed. Coordinate workload planning and ensure assigned projects are completed on time. Minimum Qualifications Minimum 6 years executive level experience in field operations. Education, Work Experience & Knowledge Bachelors degree preferred.  Proven record of working collaboratively with executive management and employees at all levels of a large organization. Demonstrated broad knowledge of insurance in general including, but not limited to products, underwriting, marketing and finance. Experience in managing team oriented culture. Must possess excellent leadership skills; particularly the ability to define goals, institute change, and develop a management strategy for short and long term success. Innovation and creative thinking skills. Ability to navigate/collaborate across organizational boundaries. Adept at conflict management/resolution. Creates an environment that fosters a winning spirit, customer focus, financial discipline, teamwork, and a high sense of integrity. Demonstrated problem solving and issue resolution experience Ability to maintain strong working relationships with business partners. Equal Employment Opportunity Statement Travelers is an equal opportunity employer.

Wastewater Operator II SALARY:                               $24.78 – 30.88 HOURLY POSTING DATE:                 6/26/17 - 07/17/17  04:30 PM The Bureau of Environmental Services is seeking a Wastewater Operator II.  This is full performance level work in the operation and routine maintenance of a large, activated sludge, wastewater treatment plant. Wastewater Operators II maintain established water quality standards through the effective operation of all equipment involved in the treatment process including operating, monitoring and controlling a vast network of pumps, conveyers, air and chemical systems, and making operational decisions including pumping rates and dosage adjustments.  For more information and to apply, please visit on Monday, June 26th, at https:// www.portlandoregon.gov/jobs

Job Title            Parking Operations Public Works Supervisor II Closing Date/Time         Mon. 06/12/17 4:30 PM Pacific Time Salary   $5,284.00 - $7,046.00 Monthly   The City of Portland is seeking a Parking Operations Public Works Supervisor II in the Portland Bureau of Transportation (PBOT) Parking Division.  This position is under the general direction of the Program Coordinator who oversees the Meter Shop in the On-Street Parking Operations Section.  The Public Works Supervisor II is responsible for planning, implementing, and evaluating Meter Shop work flow, activities, and outcomes.  Qualified candidates will possess a strong personnel management background, communication skills, systems management, and technology integration capabilities.  Knowledge of parking pay station systems in a public agency is preferred, but is not required.  For more information, or to apply, please visit www.portlandoregon.gov/jobs

Operations Change Mgmt Senior 7100BR Corporate Functions Mc Lean, VA Position Overview Securities Operations Research Analytics and Development (SORAD) is the change management team within Securities Operations. SORAD manages the departmental change management processes and ensures that Securities Operations is functioning effectively and efficiently. The Operations Change Management Senior will be responsible for providing business analysis and project management on production applications that are currently supported within Securities Operations. This role will also be responsible for executing change management activities in partnership with Securities Issuance & Administration (SI&A) business areas. Sometimes referred to as internal consultants, the Senior will act as a subject matter expert, typically work on multi-disciplinary projects and require a broad knowledge of the firm and its key functions. * Responsibilities Include * Identify, analyze, and document business requirements on one or more Securities Operations initiatives * Liaison between SIA, IT, and Strategic Delivery in providing right business direction * Provide Project Management/Business Analysis for business imperatives and initiatives * Provide change management support to Securities Operations * Analyze, validate, and prioritize business requirements * Interact with developers, business & management teams, and stakeholders * Coordinate with project teams and ensure that projects are delivered on-time and within budget * Provide analysis/issue resolution related to a broad range of MBS issuance/administration subjects Qualifications * 5 to 7 years of experience as a business analyst (Business Analysis, Project Management etc) * Strong written and verbal ability to interact professionally with a diverse group of employees including project team members and subject matter experts * Strong organizational and planning ability College Degree or equivalent experience; work towards advanced studies/degree preferred * Proven ability to multi task on various assignments * Proficient in Microsoft Office Suite * Ability to identify and resolve conflicts * Firm knowledge of Software Development Lifecycle and Agile methodology * Strong Project Management experience including resource management * Extensive experience in developing and documenting business requirements, system requirements, process flows, developing and grooming product backlog and user stories * Ability to work independently and manage multiple priorities under tight deadlines Preferred Skills * Strong interpersonal skills * Proven Project Management * Working knowledge of and experience in a mortgage business and securities operations * Proven ability to learn new business concepts and skills quickly * Excellent verbal and written communications skills * Strong attention to details with proven analytical and problem solving skills. * Able to understand business needs and determine potential solutions * Solve complex problems independently when developing solutions * Requirement Management – DOORS, Requisite Pro * Project Management tools like MS Project, Planview etc Closing Statement Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

About New Avenues for Youth:   New Avenues for Youth imagines a community where all young people thrive and experience health, well-being, and a self-determined home.  New Avenues works in partnership with the Portland area community to provide homeless, foster-care, and at-risk youth of all backgrounds with the resources and skills needed to lead healthy, productive lives.  We are a diverse non-profit organization in our 20th year serving youth.   Our Commitment to Equity:  New Avenues for Youth imagines a community where all young people thrive and experience health, well-being, and a self-determined home. Historical inequities and intersecting forms of oppression such as racism, poverty, adultism, sexism, homophobia, and ableism, among others contribute to marginalization and exploitation of youth. We believe, to redress youth homelessness and housing instability we must challenge and dismantle racism and other forms of oppression and build relationships within our communities that advance equity.   At New Avenues, advancing equity is an ongoing commitment without closure. We remain open-minded and presume best intentions, knowing that discomfort and conflict are inevitable. We take risks and make and learn from our mistakes. We seek multiple perspectives, strive for transparency, remain humble, and resist the urge to silence hard truths.   The Position:    As a member of the New Avenues Executive Leadership Team, the Strategic Initiatives Director will report to the Executive Director and drive a number of youth service expansion projects. This includes multiple capital projects in addition to the implementation of, and providing ongoing leadership for, a large youth shelter care pilot. This position will be responsible for all facets of successful execution of these projects, includes strategic planning, tactical planning, budget development, supervision, monitoring, delegation, oversight, resource brokering, evaluation, and an ongoing focus on the continuous improvement process.     Required for Consideration: Minimum of three years of project management experience   Demonstrated financial literacy - Ability to read a P&L, perform financial analysis, make decisions guided by financial data Prior experience with Compliance/Quality Assurance and the Continuous Improvement Process Minimum of two years of experience supervising staff Established experience with strategic writing (public/private grant writing, persuasive written communications etc.) As member of the Executive Leadership Team, a strong desire to lead agency’s equity work (equity planning & implementation, applying an equity lens to communication and decision making)   Behavioral/mental health facility oversight experience a plus   Skills & Knowledge: Detail oriented; ability to track and organize large amount of data Proven inclusive leadership style and commitment to advancing equity Background with identification and vetting of business opportunities Expressed interest in developing and managing teams to support a positive team culture Adept at public speaking and presenting to diverse audiences Ability to identify ideal candidates for employment opportunities with New Avenues Knowhow to secure proper training and onboarding for new members of the New Avenues team New Avenues for Youth offers a very generous benefits package.  To apply, send your cover letter and resume to jobs@newavenues.org .  Please be sure to include where you came across this opportunity in your response.  You can learn more about New Avenues by visiting our website at http://www.newavenues.org/contact-us/employment-opportunities .  New Avenues for Youth is an Equal Opportunity Employer.      

Job ID: 69856BR Category: Supply Chain Work Location: Fort Worth , TX Posted Date: March 13, 2017 Apply Keep Me In Mind The Shipping Supervisor is responsible for the execution of all shipments to customers. This position ensures the quality and productivity of the shipping department, which includes: on time delivery (DIFOT), a safe working environment, sustaining existing processes and products and compliance with existing policies and procedures in order to achieve our company goals and objectives. This position provides work direction and manages the performance of direct reports. This is a day shift position with typical hours from 7 am – 4 pm . The hours may vary based on operational demands. May be expected to arrive early or stay late to ensure daily requirements are met. On a few occasions, weekend work may be required. Main Responsibilities: Tracks daily cost with the input of hours worked towards the output of production. Presents daily performance metrics at plant meetings and responds to performance inquiries. Establishes and adjusts work procedure to ensure on time delivery. Assists with interviewing, hiring, training, and performance management of shipping personnel. Interprets, and in some cases prepares reports for quality, productivity, efficiency, and inventory. Prepares documents to comply with government regulations on all shipments using HazMat. Contacts appropriate carriers for pick-ups. Tracks shipments per customer expectations and procedures using appropriate systems. Reports immediately to management any and all problems, which may affect safety, equipment, tooling and quality. Interprets company policies to workers and enforces safety regulations. Suggests changes in working conditions and use of equipment to increase efficiency. Maintains a cohesive and engaged workforce, and helps resolve employee relations issues. Tracks employee attendance records and counsels employees as appropriate. Attends meetings, and engages with other departments to resolve operational deficiencies. Maintains clear communication & close co-operation with Customer Service, Materials Planning, Manufacturing, & Receiving. Conducts housekeeping inspections to ensures a clean and organized work environment Coordinates operational redesign projects to improve performance & meet customer needs. Implements Lean concepts & practices. Assists in developing site logistics budget with a focus on continuously improving year over year performance against metrics. Supervises logistics activities related to transportation, logistics planning, order processing & customer service. Performs routine shipping duties and picks orders on as needed basis. Communicates standard logistics metrics to direct reports. Resolves quality, service & cost issues. Skills and Abilities: Proven leadership skills in past positions. Able to create a clear vision and think strategically. Highly effective oral and written communications skills. Proven ability to influence people and teams to achieve successful results. Exhibits high credibility and trustworthiness to co-workers, customers and to the company. Consistent decision-making with an ability to define, improve, and organize people around the process. Strong organizational skills to manage multiple tasks with attention to detail. Tenacity in overcoming obstacles while maintaining productive and positive working relationships. Strong project management, analytical, and problem-solving skills. Ability to execute in a rapidly changing fast paced environment that requires strong teamwork. Proficiency with Microsoft Office applications and the capacity to learn new systems. Skill in performing accurate arithmetic functions involving addition, subtraction, multiplication, and division; using decimals, percentages, fractions, and ratios. Ability to utilize a WMS system (SAP) Basic Qualifications: Bachelor’s degree 3+ years of logistics experience supervising or leading a team in a warehouse environment Preferred Qualifications: Bachelor’s degree in Business, Operations, Supply Chain, or Logistics 5+ years of experience supervising or leading a team in a warehouse environment, preferably in a high-SKU (500 – 1000 SKU) logistics network SAP Knowledge Physical and Mental Requirements: While performing the essential functions of this job, the employee is regularly required to stand; use hands, handle or feel objects, tools, or controls; talk and hear. The employee must have sufficient manual dexterity to operate a keyboard, copier, telephone, calculator and other office equipment. Position requires a normal range of hearing and eyesight as well as the ability to communicate with other employees. This position requires standing for extended periods and some bending and stretching is required. The employee must be able to lift a minimum of 30 lbs. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee works in a typical open-air warehouse environment. The noise level in the work environment is usually low-moderate. Position may require potential exposure to mechanical hazards, and heat (summer time). A trusted partner at more than one million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With 2015 sales of $13.5 billion and 47,000 associates, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com .

Job Title Purchasing Manager, Utility Closing Date/Time Sun. 03/12/17 11:59 PM Eastern Time Salary $66,542.00 - $102,806.00 Annually Job Type Full-Time Regular GRU's Administrative Services Department currently has an opening for a qualified  Purchasing Manager to plan and administer the programs and activities of GRU's Purchasing Division . GRU is seeking an individual with strong leadership skills, extensive experience in the Purchasing field, and a commitment to ensure the integrity of the purchasing process.   To qualify for this position you must have graduated from a four year accredited college or university with major course work in public administration, business administration, purchasing management or related field of study; and have five years of purchasing administration experience in related area or any equivalent combination of education and experience.   Preferred, but not required A master's degree from an accredited college or university with major course work in public administration, business administration or related field is favorable. Certified Purchasing Manager (CPM) credentials with the National Institute of Government Purchasing (NIGP), Institute of Supply Management (ISM) or the American Purchasing Society is a plus. A typical work day may include   Building strong relationships with GRU departments to work collaboratively on procurement-related needs Overseeing the application of purchasing laws, rules, policies and procedures throughout GRU's procurement process Supporting an 8 person procurement team Overseeing GRU's Small Business Program, working with the Office of Equal Opportunity on small business initiatives and participating in outreach events to expand the use of small businesses Administering GRU's Purchasing Card Program, maintaining procedures and providing training on use of the card, and ensuring cardholder's compliance with the procedures Implementing best practices for improving the procurement process Developing and providing procurement-related training to GRU staff Handling contract management concerns Responding to public record requests Establishing emergency procedures for procurement needs for urgent situations including utility outages and storm related events Developing reports as needed Preference will be given to those candidates who possess: Experience with SAP Knowledge of Florida procurement and public record laws Experience leading a team of professional and administrative employees Governmental purchasing experience  For more information and to apply, please visit our Job Opportunities Page. http://cityofgainesville.org/humanresources/employmentopportunities AA/DFWP/EOE/VP

Position Overview Customer Operations and Technology Services is accountable for managing the operational relationship with assigned external customers as well as mapping/supporting the implementation and adoption of multiple Freddie Mac products, technology tools and solutions. Job Responsibilities * Maintain an in-depth understanding of external customers’ strategic direction, loan manufacturing processes and technologies resulting in process/technology efficiency recommendations to support their goals and objectives. * Conduct detailed process reviews to map customers’ processes and technology providing increased efficiencies and an improved customer experience through better use of existing or imbedding new Freddie Mac technology solutions. * Identify and provide resolution to an extensive range of complex customer issues. * Partner with Sales to ensure customer activities match to strategic direction. * Work with customers, vendors and internal business partners to ensure product and technology adoption. * Department lead for at least one internal project, providing SME support regarding customer business process, impacts, pain points, in addition to manufacturing and operational issues. * Continually provide feedback to improve the customer experience with our tools, technology, processes and products. This may require managing issues to resolution with senior management. * Effectively manage the operational relationship with external customers. * Primary point of contact for operational issues for assigned customer base. * ‘Voice of the Customer’ regarding changes impacting customers’ business operations * Track, coordinate and communicate the resolution of identified data quality issues * Work under limited direction and independently determine and develop approach to solution. Qualifications * 8-10 years of related experience. Experience in the financial services and/or mortgage loan manufacturing preferred * Bachelor’s degree or equivalent experience * Excellent analytical skills. * Strong working experience with Microsoft Office (Word, Excel, PowerPoint) * Primary (lender) mortgage market experience * Detailed understanding of lender mortgage origination process / environment (people, process and technology) strong oral presentation skills * Project management experience Preferred Skills * Knowledge of Single-Family operations and related job functions * Strong external customer focus and customer service/customer management skills * Ability to manage conflict and build strong working relationships, internal and external to the organization, across all levels of personnel * Knowledge of Freddie Mac tools such as UCDP, LP, LQA, HVE, Selling * Knowledge of the Uniform Mortgage Data Program standards * Excellent oral and written communication skills * Positive attitude * Aptitude and willingness to learn new things * Strong organizational and time management skills * Flexibility in balancing competing priorities and quickly turning around deliverables in a continuously changing business and work environment Closing Statement Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Enterprise Data Strat&Gov Sr (6446BR) Corporate Functions Mc Lean , VA Position Overview Freddie Mac’s Single Family Division is currently seeking an Enterprise Data Strategy & Governance Data Governance/Data Quality Professional Analyst to support the implementation and execution of the Single Family Data Governance Data Quality Management Processes. The Single Family Data Governance & Management organization (‘SF DG&M’) is responsible for developing, monitoring and reporting Data Quality results for business processes, financial and regulatory reporting. Responsibilities include: * Support development and implementation of SF Data Quality dashboards * Execute the Single Family Data Quality process including initiative support * Monitor and maintain the monthly SF Data Governance SharePoint dashboard * Support the development and implementation of data certification process for Data Consumers * Assist in the enhancement of the SF Operational Data Steward Data Quality dashboard process and business rule management * Develop and maintain SF Data Quality procedures * Support the development of training documentation and manage training logistics for the SF Data Quality tool and process * Support the SF DG&M communication strategy * Manage security access to the data quality tool * Act as a liaison to business customers and partners * Assist with preparation of monthly/quarterly key stakeholder meeting materials * Support SF Data Governance monthly business process reporting (BPR) * Support SF Metadata tool and rollout, as needed Qualifications * Bachelor’s Degree or equivalent experience * 2 to 4 years of overall progressive experience in analytics, finance, operations, risk and controls, data management, or similar experience * Strong critical thinking skills * Proven proficiency with the Microsoft Office Suite * Experience documenting processes, procedures, standards and performing oversight activities * Strong problem solving skills and attention to detail * Ability to manage multiple responsibilities in a fast-paced environment * Results-focused and team-oriented * Strong written and verbal communication skills * Excellent customer service skills Preferred Skills * Graduate degree or advanced studies * Working knowledge of Freddie Mac’s business, data and systems (CDW, ODS, Selling, Midas, etc.) * Familiarity with the Risk and Control processes * SQL, SAS or other analytic reporting tools Closing Statement Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Oregon Dept. of Transportation – Central Services Division – Human Resources Operations and Policy Analyst 2 – Training Technology Specialist ODOT16-0887oc - Salem     Come and join the ODOT Human Resources team in Salem!   We are seeking a training technology specialist to provide Learning Management System (LMS) administration and system support to manage and track skill-based learning and development activities of all agency staff.   The Oregon Department of Transportation (ODOT) works to provide a safe, efficient transportation system that supports economic opportunity and livable communities for Oregonians.   This position is with Central Services Division, Human Resources in Salem.  Human Resources (HR) provides centralized and dispersed services department-wide such as employee development and training, employee relations, labor relations and labor contract negotiations, recruitment, employee civil rights, classification and compensation, records, and position management.   We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background.  ODOT values diversity and inclusion because they are good for Oregon.  We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us.  We thank you for considering this employment opportunity.   The successful candidate will become part of the state's management team.  Duties & Responsibilities Learning Management System Administration and Training Support Work with Department of Administrative Services (DAS) statewide LMS administrator on system management.  Interface with DAS and information systems during software upgrades and testing phases. Provide support to ODOT users by providing instruction (classroom and individual), establishing new users, troubleshooting system performance issues, and enrolling ODOT and non-ODOT users in courses or conferences. Provide regular training to business lines how to effectively use the LMS. Create and add training events and content for users. Assist with ODOT and statewide conferences for onsite and virtual registrations.  Prepare training tools users and instructors using different learning platforms. Produce reports about training offered by HR, analyze attendance trends, and make recommendations to trainers and other HR staff.  Produce ad hoc reports for managers and supervisors.  Maintain and archive documentation in compliance to records management policies and procedures. Maintain an online user's guide for employees and managers.  Represent ODOT at statewide LMS user and administrator meetings. Provide consultation to managers on a variety of training topics. Participate in the collective bargaining process and development of concepts regarding the agency's training and development policies and best practices. Perform analysis and evaluation on training and development statistics, demographics, and related information and provide reports and data analyses requested. Assist with the annual manager training day course offered to all managers. Provide support for video and audio conferencing used in the delivery of training services. Prepare surveys using Survey Monkey or similar software and perform analyses with survey response data.  HR Intranet/Internet Webpage Design and Maintenance Provide web support and serve as web editor for HR intranet/internet webpages to ensure content is relevant, accessible, user friendly, and in compliance. Design, develop, and update webpage content and resources, make recommendations for website improvements, and stay current on web design concepts and best practices. Represent HR's interests on agency and statewide committees and user groups pertaining to web content management. Monitor and analyze data to provide reports to management about HR's website usability and performance. Diagnose software issues and coordinate solutions.  Stay current on software needed for web design, development, and maintenance. Consult with HR staff in developing and launching content on the HR intranet/internet webpages. Troubleshoot problems and provide technical support to end users. Working Conditions Occasional travel and some evening and weekend work. Extensive use of a computer and software programs (MS Office programs and SharePoint). Assignments are often required to be completed on short timelines and with strict deadlines. During collective bargaining process, this position may be required to work additional hours or provide information during collective bargaining activities which often happen after business hours. Qualifications, Required & Requested Skills The 'Work Experience' and/or 'Education' sections of your application must clearly describe how you meet the qualifications for this position as listed below.    Minimum Qualifications   A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills AND two years professional-level evaluative, analytical and planning work related to learning management systems or training.   OR   Any combination of experience and education equivalent to five years of experience that typically supports the knowledge and skills for the classification.   Preferred Attributes   Preference will be given to candidates whose application materials clearly demonstrate one or more of the following: Knowledge and understanding of learning management systems or training Detail-oriented Exercises good judgement Provides excellent customer service Takes initiative Integrity Inclusive   Oregon Department of Transportation Human Resources/Recruitment, MS12 355 Capitol St NE Salem OR 97301-3871 Fax 503-986-3895   ODOT is an Equal Employment Opportunity and Affirmative Action Employer. This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700 or through Oregon Relay Service at 7-1-1. ODOT does not discriminate on the basis of disability in admission or access to our programs, services, activities, hiring, and employment practices. Questions: 1-877-336-6368 (EEO-ODOT) or through Oregon Relay Service at 7-1-1. ODOT is committed to complying with the Americans with Disabilities Act. It is our policy not to discriminate against any qualified employment applicant because of a disability. Applicants with a disability may request a reasonable accommodation during the application process by contacting the Employee Civil Rights & Diversity Manager at 1-877-336-6368 (EEO-ODOT) ODOT does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by State or Federal laws.  For questions, concerns, or complaints regarding Equal Employment Opportunity and Affirmative Action, contact the Employee Civil Rights & Diversity Manager at 1-877-336-6368 (1-877-EEO-ODOT). #LI-POST Core benefits Medical, vision and dental insurance Comprehensive medical, dental and vision plans for the employee and qualified family members $5,000 in employee basic life insurance Retirement benefits   Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) Employer paid defined benefit and defined contribution programs Note: SEIU represented employees PERS information . Paid leaves and other benefits   Sick leave earned at the rate of 8 hours per a month with no maximum accumulation Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments 24 hours personal leave earned each fiscal year Ten paid holidays a year The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.  Optional benefits   Term life (employee, spouse or domestic partner, and dependents Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Flexible spending accounts Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options. The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.   01 Which of the following best describes your highest level of education? High school or equivalent Completed college coursework, no degree received Degree in progress Associate's degree Bachelor's degree Master's degree Doctorate degree None of the above 02 If you have a degree, please select from the answers below what type of degree you hold. Business Administration Public Administration Behavioral or Social Sciences Finance Political Science Other related degree My degree is not related None - I do not have a college degree 03 If you select "Other related degree" in the previous question, please enter the type of degree you have or enter N/A. 04 Which of the following best describes the length of your professional-level experience in evaluating, analyzing, and planning work related to learning management systems or training? Professional level is defined as the work always requires the consistent exercise of discretion and judgment and usually requires special knowledge or talents applied with discretion and judgment. Less than 1 year 1 year 2 years 3 years 4 years 5 years 6 years or more None of the above 05 What are some of the more detail-oriented tasks in your current (or last) job? How do you feel about these responsibilities? 06 Describe a situation in which you handled a dissatisfied or difficult customer. Specifically, what did you do? 07 Specifically, in which website, printed publication, or job fair/career event, radio station, social media site, etc. did you heard about this job? Required Question Agency State of Oregon Address NOTE: Locations vary by Agency/Department Salem, Oregon, 97301. Phone Agency/Department Contact Information Website http://www.oregon.gov/jobs/Pages/recruiters.aspx

10041BR Commercial Crime Product Manager (Underwriting Director) Primary Job Duties & Responsibilities Core Product Management Functions: Product Strategy – In consultation with Senior Management and in support of Business Unit objectives, develop and communicate product strategies and all relevant information to field and home office underwriting staffs.  Develop and communicate underwriting guidelines for Commercial Crime and Kidnap & Ransom insurance products.  Provide leadership, including technical support, for execution of stated strategies.   Product Performance Measurement – Conduct Portfolio Review presentations for Senior Management, offering statistical measurements and analysis of product performance against stated strategy.   Underwriting – Assist field and home office underwriting staff in achieving budgeted Commercial Crime and Kidnap & Ransom financial results (e.g. premium, loss ratio, business retention, commission and new business production objectives, etc.).  The job will include direct account underwriting as needed.  Assist field and home office underwriting staffs in implementing and adhering to the established strategies and guidelines.  Provide underwriting approval authority for Commercial Crime and Kidnap & Ransom accounts requiring over-authority approval.     Marketing / Product Promotion - Support the sales goals and plans of Business Units and field offices.  Help build producer relationships through direct and indirect contact.  Lead in the development and dissemination of marketing support material / tools and product Risk Management information.    Training – Develop training materials applicable to all levels of field office and home office underwriting staff.  Lead and directly participate in training of personnel.    Responsibilities include:   Portfolio Management —  Monitor and manage the Commercial Crime and Kidnap & Ransom books of business across all Bond & Specialty Insurance Business Units – with goals of maintaining profitability, premium growth, product quality and underwriting consistency.   Monitor competitive circumstances and new marketplace trends.  Assess new exposures and risk relevant to Commercial Crime and Kidnap & Ransom policies.   Communicate updated underwriting strategies and tactics as needed.   Measure results and provide recommended direction to Senior Management for the maintenance of profitability and growth of the Commercial Crime and Kidnap & Ransom Products.  Prepare bi-annual Portfolio Reviews for Senior Management.   Subject Matter Expert – The position is expected to develop into an internal and external subject matter expert for the entire Travelers enterprise as respects all facets of Commercial Crime and Kidnap & Ransom business.   Communication – The position entails written and verbal communication regarding all aspects of Commercial Crime and Kidnap & Ransom products on a regular basis to a wide range of constituents, including, Senior Managers, underwriting and claims personnel, producers and other interested parties.  The communications can include external presentations, as well as, interaction with media sources.   Underwriting Support / Business Development – Assist Field and Home Office personnel with business development including all efforts associated with achieving budgeted financial results.  Deliver prioritized service to the business units within Bond & Specialty Insurance.    Product Promotion – Develop, communicate and implement strategies which will effectively promote Commercial Crime and Kidnap & Ransom products.  Collaborate with Bond Marketing staff and Travelers Lloyds’ Syndicate to produce materials which highlight the products and contribute to profitable growth.  Identify promotional opportunities for the products.   Training – Collaborate in the development of relevant training materials for Commercial Crime and Kidnap & Ransom products and underwriting.  Participate in formal company training activities.  Regularly promote the growth and development of less experienced staff members through training and educational opportunities – both formal and informal.   Primary Location: Hartford - Connecticut - United States Secondary Locations: New York City - New York - United States, Philadelphia - Pennsylvania - United States Job Category: Project/Operations Management, Underwriting Position Type: Experienced/Professional Target Openings: 1 Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Summary Carry out the core functions of Product Management for Commercial Crime and Kidnap & Ransom insurance products underwritten within Bond & Specialty Insurance.   The position requires regular collaboration and on-going work relationships with the following groups:  Actuarial, Legal, Compliance, Claim, Marketing, Operations, Product Solutions, Bond & Specialty Insurance’ Business Units, Travelers Enterprise Business Units, Travelers – Lloyds’ of London Syndicate, Travelers - Canada and external Producers.   The position will involve moderate travel to Field Offices, Producers and Insureds.   Minimum Qualifications 5 years of relevant Underwriting experience Job Specific & Technical Skills & Competencies Advanced analytical skills.  Demonstrate an ability to analyze complex issues in order to determine exposures and successful underwriting and coverage solutions.   Ability to provide clear and detailed written and oral communications to all constituents.    Ability to overcome obstacles and solve problems.   Work well independently while maintaining a team approach to fulfilling core purposes.  Must be able to work in a collaborative environment with many different constituencies.   Qualify for and utilize higher level of underwriting authority based on underwriting and product expertise.   Demonstrate operational excellence by complying with policies, procedures and strategies, while maintaining an organized and prioritized workload.    Demonstrate excellent customer service skills through responsiveness, accuracy and proactive thinking.  Must be seen as a solutions provider.    Preferred Qualifications College degree or equivalent Physical Requirements Operates standard office equipment. Requires extended periods of computer use. Requires extended periods of sitting. Equal Employment Opportunity Statement Travelers is an equal opportunity employer.

10075BR Dir, Srv Ctr Operations Primary Job Duties & Responsibilities Operational Excellence: Responsible for the delivery of service and quality results by processing and call teams serving business insurance (small commercial) customers and agents. Activities performed by teams include endorsement processing, incoming service calls, certificate of insurance handling, counseling customers on their insurance needs and the quoting and issuance of new business and related support functions. Develop and optimize high performing teams using strong metrics focus to achieve stated business objectives. Assures staff works within delegated underwriting authority. Accountable for passing internal corporate and underwriting audits. Provide input to the development of strategic business, fiscal and operational plans; accountable for timely execution of tactical initiatives. Escalate operational issues and establish an environment of continual improvement. Utilize and build partnership with variable staff to achieve service and fiscal expectations. - Staff Development and Empowerment: Accountable for building synergy around staff development including first level leadership and keeps sustained focus on raising staff capabilities. Partners with extended management team for optimal use of reward and recognition programs. Hires and manages top talent to support succession planning for all key positions. Builds open communication channels with frontline staff and managers. Demonstrates innovative leadership and creative communication techniques that motivate, develop and reward team. Provides direction and support to the team to drive performance, achieve customer service targets and achieve individual development goals. - Business Partner Relationships: Works collaboratively across the sites to build, develop and sustain effective and mutually beneficial relationships between agents, customers, field partners and senior leadership team. Forges strong partnership with peers in other business centers to support uniform service delivery to customers and business partners. Develop and build relationships to partner with centers and home office areas to identify areas to maximize technology and improve operational efficiencies. - Support Innovative Technology Strategy: Implements appropriate operational response to product and technology changes. Builds staff flexibility to changing markets, service expectations and operating models. Encourages the development and use of real time data to provide transparency into operational initiatives. Prioritizes and suggests required new applications and processes to improve internal efficiency and streamline processes. - Customer Experience: Build processes that support flexible and effective access resulting in an excellent service experience for our policyholders, agents and key business partners. Build partnership throughout the supply chain to make Travelers a compelling brand in the marketplace. Educate staff on their critical role in customer retention and satisfaction and reward top performers regularly. Monitor customer satisfaction and adjust processes for continuous improvement. Primary Location Elmira - New York - United States Job Category Executive Position Type Experienced/Professional Target Openings 1 Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Summary Reports to the Business Center Leader. Facilitates the successful achievement of business quality, productivity, financial and staff development objectives supporting a high performing culture. Provides leadership, development coaching, guidance and strategic direction to first line team leaders and production staff with strong focus on operational excellence supported by technology. Provides oversight and leadership to projects/initiatives that expand across the entire operation. Minimum Qualifications 5 years comprehensive management or related operational experience required. Education, Work Experience & Knowledge Bachelors degree required Job Specific & Technical Skills & Competencies - Demonstrates specific knowledge of policy servicing requirements as defined by customer contracts and compliance regulations. - Understand financials, objectives and service requirements. - Evaluates business conditions and translates the solution into a manual and/or automated process. - Expert planning, problem solving, decision making and analytical skills. Leading the Business: - Demonstrated leadership in inspiring and promoting a vision; able to persuade and motivate others; skilled at influencing business partners. Delegates effectively. - Experience in developing long-term objectives and strategies; can translate vision into realistic business strategies. - Proven track record in problem identification, analysis and resolution. Leading Others: - Prior success in effectively recruiting, training and retaining top talent. - Ability to identify areas for team and individual development and use training and coaching to achieve improved results. Utilization of performance management processes to support a high performing culture. - Ability to use listening skills and communication to involve others; can build consensus and influence others in decision making. - Enhance organizational effectiveness by leveraging relationships with people who differ in race, gender, culture, age or background. - Proven ability to provide leadership, coaching and mentoring across a dynamic organization; creates an environment that fosters a winning spirit, customer focus, financial discipline, teamwork and a high sense of integrity Leading Self: - Has an accurate picture of personal strengths and weaknesses and is willing to improve. - Open to influence and accepts criticism well; doesn't assume a single best way. - Provides a good role model for employees, demonstrating a positive attitude and acting with credibility. - Uses ethical considerations to guide decisions and actions. Preferred Qualifications Working knowledge of commercial line insurance business preferred. - Basic understanding of policy services and underwriting preferred Licensing or Certificates MBA and/or CPCU a plus Equal Employment Opportunity Statement Travelers is an equal opportunity employer.