12 Operations jobs

The MASCO Services Call Center, a subsidiary of MASCO Inc., keeps hospitals, colleges, physicians, and businesses connected to callers 24 hours a day, 7 days a week. We combine the latest technology with professional personalized services, bilingual capabilities, customized plans, and unmatched commitment to quality customer service. Learn more about the MASCO Services Call Center here. Position Overview: MASCO Services is looking for a Call Center Supervisor who will be a key contributor in supporting the day-to-day operations of an award-winning medical call center. The incumbent will manage the systems, resources, and staff responsible for producing, executing, and monitoring effective call center strategies required to meet contractual service agreements.   Typical Work Schedule: 8:00 AM – 4:30 PM, Tuesday – Saturday. On-call one week per month. This is an essential position which requires schedule flexibility and availability to work in emergency situations. Notable Responsibilities: Supervise all aspects call of center operations, overseeing day-to-day activities with a key focus on scheduling and schedule adherence to meet strict service level targets. Provide training and mentoring to team leads and operators. Ensure that immediate and long-term needs are met, and that policies and procedures are adhered to uniformly and consistently. Verify all quality assurance initiatives are achieved and reviewed with call center operators monthly. Review statistical data on call center team performance. Recommend and implement new schedules and staffing models, as necessary. Conduct periodic meetings (daily, weekly and/or monthly) with direct reports to discuss service delivery techniques, account updates, and monthly productivity reports. Required Qualifications (unless otherwise noted) : Associate degree in related field  or equivalent work experience. Minimum of three years customer service and supervisory experience. Bonus points for experience with scheduling, training, or supervising a remote workforce. Proven leadership and team building skills with ability to mentor and discipline staff, as needed. Must be able to accommodate a flexible work schedule based on business needs. Experience working in a 24/7 call center environment and knowledgeable of call center operations. Proficiency in Microsoft Office software applications. Excellent verbal and written customer service and communication skills. Professional interpersonal style; ability to interact and work with a diverse range of people.  Ability to manage time and workload with a sense of urgency. Ability to meet deadlines. Bilingual candidates are strongly encouraged to apply.   Compensation and Benefits: Competitive compensation Medical, dental, and vision coverage Monthly MBTA subsidy or FREE offsite parking Paid time off Tuition reimbursement/ professional development 401(k) plan with generous employer contribution MASCO is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.

Apply by March 29, 2021 for Priority Consideration   Annual Salary Range $100,068 – $136,281 San Bernardino County   seeks an expert in the fields of information privacy, regulatory compliance, and ethical and legal standards, who has policy and program development experience, to serve as the new   County Compliance, Privacy, and Ethics Officer. This is a  confidential  process and will be handled accordingly throughout each stage of the application/recruitment process.   Priority Review Date is Monday, March 29, 2021  (Applications will be accepted until filled)   Interested candidates  must  submit the following  required items : Compelling cover letter, Comprehensive resume, and  Six (6) professional references.   Electronic versions of all required items  may be submitted: As attachments via email to ExecRecruit@hr.sbcounty.gov , or As uploaded documents via online application at  www.sbcounty.gov/jobs . Only the most qualified candidates will be invited to interview for this position.   References  will not  be contacted until mutual interest has been established and a reference release form is completed. Minimum Requirements: Experience:   Five (5) years of experience in a large organization, with primary responsibility for high level/complex policy development, planning, directing, and coordinating a variety of compliance, ethics, and/or privacy programs and initiatives. Experience conducting investigations and assessments or overseeing quality improvement assurance activities is desired. Public sector experience is preferred. Education:  The County Compliance, Ethics, and Privacy Officer should hold a bachelor’s degree in a relevant field from an accredited U.S. college or university, or a certified foreign degree equivalency certificate.  A master’s degree is preferred. Desired:  Certification in one or more of the following is  highly desired , but not required:  Certified Information Privacy Professional (CIPP),  Certified Compliance and Ethics Professional (CCEP),  Certified in Healthcare Privacy Compliance (CHPC), or Other applicable certifications.  For more information on this and other job opportunities, please visit   www.sbcounty.gov/jobs . Application can be made on-line or email detailed resume to   ExecRecruit@hr.sbcounty.gov   – apply ASAP. (909) 387-8304 - EEO/ADA

Operations Control Center (OCC) Supervisor, Control Center   University Overview   The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.   Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.   The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.   Posted Job Title Operations Control Center (OCC) Supervisor, Control Center   Job Profile Title Supervisor, Control Center   Job Description Summary The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe, diverse and economically vibrant destination. With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments: Administration, Office of the University Architect, Design and Construction, Real Estate, Operations and Maintenance.   The University of Pennsylvania is implementing a campus transformation entitled Penn Connects (http://www.pennconnects.upenn.edu). This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. https://www.facilities.upenn.edu/   Job Description   OCC Supervisor, Control Center   Responsible for the daily monitoring, operations, and response to customer, parent and student calls associated with the operational control room. Monitors and operates utility and building systems through the operational control room to ensure satisfactory conditions for all customers. Responds to problems within these systems using established procedures and professional judgment. Answers customer calls and responds accordingly to ensure satisfactory customer service. Supervises the work of union mechanics assigned to control room. Assists with the writing of operational procedures and other tasks necessary to keep the operation control room operating efficiently. Must be able to interface and communicate effectively with mechanics, supervisors, managers, and outside agencies. Works either a rotating shift or set shift. Must fill shifts for other supervisors when needed. Technical School, certification, training or apprenticeship beyond HS and 5 to 7 years of experience with HVAC systems, utility operations, and maintenance in association with a SCADA system in a control room environment or equivalent combination of education and experience required. Associate's Degree preferred.   Job Location - City, State Philadelphia, Pennsylvania   Department / School Facilities and Real Estate Services   Pay Range $23.60 - $42.48   Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.   Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.   To apply, visit https://apptrkr.com/2180060   Copyright ©2017 Jobelephant.com Inc. All rights reserved.   https://www.jobelephant.com/ jeid-c987c6a1b1e0b741a075c1de8ee5d19d

Missouri City Texas Director of Development Services Annual salary range: Commensurate with experience and qualifications. Application Deadline: Monday, March 29, 2021. Missouri City, Texas, known as the “Show Me” city, has a population of over 70,000 and is conveniently situated 20 miles southwest of downtown Houston. The city covers 29.8 square miles and is easily accessible by major transportation thoroughfares including US 90A, Beltway 8 (Sam Houston Tollway), Fort Bend Toll Road, and State Highway 6. Most of the city is located in Fort Bend County with a small portion of the city in Harris County. Missouri City's Development Services Department (MCDS) manages the growth and promotes development and redevelopment activities to ensure the safety of all citizens through the protection of life and property. Successful implementation of these activities retains property values, encourages commercial development and ensures the public health, welfare & safety of our citizens. Requiring development to conform to the regulatory standards provides quality development that establishes a sense of place that is essentially Missouri City. MCDS has 22 full-time positions and an operating budget of $1.7 million. The City is looking for a dynamic, visionary leader in that can motivate and lead a progressive and high-functioning team and the daily operations of MCDS, in cooperation and collaboration with a diverse and committed leadership team and community. The new Director of Development Services will be an advocate and communicate the positive impact of development services on a growing community. The ideal candidate has a strong, transparent, and motivating leadership style that fosters a culture of respect and develops sustainable relationships and demonstrates adaptability to thrive in a complex and ever-changing environment. The Director will be responsible for the oversight and direction of three divisions: Planning and Zoning, Inspections and Permits, and Code Enforcement, Community Development, and Health. A bachelor’s degree in Urban Planning, Engineering, Architecture or a closely related field from an accredited college or university AND at least five (5) years of professional experience in administration, senior level city government, architecture, or urban/regional planning, at the assistant director, director, or comparable level is required. Master’s degree desired. AICP credentials are highly desirable! To review more information on the position, and to submit your materials visit:  https://www.cpshr.us/recruitment/1740 Kylie Wilson CPS HR Consulting kwilson@cpshr.us To view an online brochure for this position visit:  http://executivesearch.cpshr.us Missouri City, Texas website:  www.missouricitytx.gov Missouri City, Texas is an equal opportunity employer.

About us: Our mission at EMyth is simple: to help every business owner create a business they love leading and a life they love living. We pioneered the business coaching industry back in 1977, which led to the release of The E-Myth Revisited by our founder Michael E. Gerber. It’s since become one of the 10 best-selling business books of all time and has inspired millions of business owners to work on their business, not just in it. Based on the principles of the book, our Coaching Program is designed to help business owners make the transition from Technicians, whose businesses work because of them, to Entrepreneurs, whose businesses can flourish without them.  A primary tenet of our Program is continuous innovation and over the last two years, we’ve gone through a holistic transformation. We’ve changed our business model, updated our Coaching Program and completed a full rebranding. We often joke that working here is like working at a 40-year old start-up; EMyth is a community rich in history and experience, with a never-ending drive to reassess, reinvent and reach for our dream of what’s possible. EMyth is a proud equal opportunity employer. We strongly encourage applications from all people regardless of race, national origin, age, sex, gender identity, gender expression, protected veteran or disabled status, religious affiliation or sexual orientation. For this role, applicants must be United States residents and eligible to work in the United States. Your role: As our Digital Marketing and Operations Associate, you’ll play a critical role in making sure our team translates our company values into great experiences for our prospects, customers, EMyth Coaches and internal team members—namely “create better, together” and “orchestrate everything”. Your digital marketing and marketing operations expertise will enable us to reach revenue and operations goals, as well as continually push our growth marketing, operations, and digital experience boundaries.   Working as a key member of our growing Marketing Team, you’ll serve as one of the digital marketing expert at EMyth and will own the execution and optimization of marketing campaigns, data analysis, department reporting and channel-specific demand generation tactics (SEO, SEM, social media, website optimization).  You’ll be key to making sure the department runs smoothly by owning the creation and update of marketing operations processes, definitions, standards and documentation.   This role is suited for someone who’s comfortable owning tactical work and is eager to expand their skills to include more strategic work over time. Our ideal candidate enjoys the flexibility of working at an all-remote company, is comfortable setting and holding themselves to their own deadlines and high standards, and likes collaborating with others to continually improve on department results, as well as how those results are achieved.   Additionally, it’s important to us that you: Are a creative yet practical problem solver.  Thrive on producing results your entire team can be proud of. Love to learn and grow, especially from the mistakes you make along the way. Have a proven track record of managing and optimizing marketing software and systems related to analytics, digital experience and demand generation. Are curious and enthusiastic about sharing your insights and empowering others.  Thrive in a culture of personal accountability and co-creativity. Hold a commitment to advancing equity, diversity and inclusion. Naturally orient yourself toward "digging in" to find root causes and treat problems rather than just symptoms. What you'll do: Execute Hubspot coding and marketing/sales operations projects including list building, data quality improvement, lead scoring, email campaigns, creating and maintaining email templates, and optimizing email and EMyth website performance. Ensure processes and best practices are in place to maintain the integrity of our CRM data. In partnership with the rest of the Marketing Team and our outside vendors & contractors, you’ll build, execute, optimize and analyze integrated campaigns that encompass all marketing channels, including website, email marketing, articles and offers on our editorial hub—Inside EMyth, SEM, SEO, media, social media, and other channels. Serve as the subject matter expert and manage the evolution of the technologies and platforms that power our website and Marketing channels, including investigating and implementing new tools and software. Don’t worry, we expect this one to take a bit of time, especially if you’re learning the technologies and platforms we use from scratch. Troubleshoot and QA campaigns, workflows, data issues and other key marketing ops functions. Research and find new solutions and tools to help solve Marketing Team problems, including developing rollout plans for new business process/tool updates, as well as owning process improvement, training and communications. Working with our Business Technology Team, implement best-in-class testing methodologies and technologies to enhance and optimize marketing campaigns and the EMyth website. Work with vendors and contractors as needed, including serving as their primary day-to-day contact. What you'll need: 2-4 years of experience in a digital marketing and/or marketing operations role A BA or BS in marketing, business, or technology-related field of study is preferred but not required An understanding of marketing automation capabilities and digital experience best practices Working knowledge of HTML and CSS Basic understanding of data warehousing, business intelligence and lead management processes and technologies, including tracking (basic understanding of cookies and Javascript) Advanced understanding of Microsoft Excel / Google Sheets (i.e., how to split columns, perform vlookups, and create pivot tables) Experience working in a digital marketing or marketing ops capacity on projects related to: SEO/SEM, email marketing, social media, email marketing, website optimization Excellent interpersonal and communication skills Experience with marketing funnel and lifecycle stage optimization tactics Ability to extract meaning from data to help optimize the team’s approach  Working knowledge of HubSpot is desired, though not mandatory. You should have experience with popular tools (for example: Salesforce, Google Analytics, HubSpot, and Google Ads), as well as the ability to quickly learn new software and tools, and manage the day-to-day use and development of them. What we offer: Competitive salary ($55-65,000USD for this role) Remote work with the ability to work from wherever you wish 401(k) with matching 14 paid holidays Three weeks paid vacation One week paid personal time  Two weeks paid sick time  Health and dental insurance Flexible Spending Account (FSA) and Dependent Care FSA Life insurance A world-class, committed team that gets things done— and cares about you as an individual, not just the work you produce An open and honest work environment in which your voice is heard and you matter The opportunity to expand your reach, and to grow with an expanding, tried-and-true company who knows that creativity and innovation are key to being great How to apply: If this sounds like you, please submit a resume and a cover letter telling us about yourself, why you want to be a part of the EMyth team and a few ideas or impressions you have about our approach to digital marketing. If you have a project portfolio, we’d love to see that as well.

Mobile Citizen, a Voqal initiative, actively advances social equity through access by providing low-cost wireless 4G internet exclusively to nonprofit organizations, educational entities, and social welfare agencies. Championed by a national collaboration of EBS (Educational Broadband Service) licensees, Mobile Citizen’s internet service is available nationwide. We believe that making the internet available at an affordable price contributes to an engaged public and ultimately a more equitable democracy. Mobile Citizen is currently looking for a   remote Operations Director   to join our dynamic, growing team. Responsibilities The Mobile Citizen Operations Director is the right hand to the Mobile Citizen Chief Business Development Executive and together these two positions will develop Mobile Citizen business strategy. The Operations Director will focus on ensuring that strategy is implemented, managed, and measured by leading and owning overall responsibility for people management and customer relationships. In addition, this role is responsible for managing the day-to-day operations of the business which requires effective planning, delegating, coordinating, staffing, organizing, and decision-making to attain the desired goals of the organization. We are looking for a candidate with proven operations and project management skills and knowledge of business development, sales, marketing, contracting, and vendor management. Competencies Project Management Building Teams Strategic Agility Dealing with Ambiguity Managing Systems Initiative Patience Business Acumen Compensation and Benefits The salary for this position is $106K. Voqal also offers a very generous benefits package including partially paid medical coverage for employees and dependents, partially paid dental and vision, paid LTD, STD, and AD&D. Paid vacation, sick, holidays, and personal time. Retirement program including profit sharing and 401K plans and match. About Voqal Voqal is a national collaboration of EBS (Educational Broadband Service) licensees that work to advance social equity by creating an educated, empowered, and engaged public. Voqal makes grants and impact investments, expands internet access and digital equity, offers fellowships, and protects the public airwaves. Our efforts focus on the education and enrichment of all, not just those who are well-off socially, economically, and politically. The Voqal office is physically located in beautiful Longmont (Boulder County), Colorado; however, this is a remote position that will manage a dispersed team that is currently working virtually. We strongly encourage candidates from other more culturally diverse cities and states to apply. We welcome applications from people with authentic, lived experience within the communities we serve and the issues we work to address. If you are passionate about a career that allows you to positively impact society, then join the Mobile Citizen team and be the   call for change . To Apply Please email resumes to   careers@voqal.org . No phone calls, please. Voqal is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic protected by law. Voqal employment decisions are based on qualifications, merit, and business need.

Character Lab is looking for a Finance and Operations Manager, Development. Reporting to the Director of Finance and Operations, this individual will be on the leading edge of Character Lab’s growth by managing the organization’s diverse grant portfolio and supporting new revenue opportunities.  We especially encourage applicants who identify as Black, Latinx, or Native American to apply for this position. This is an exciting role for a results-driven, innovative professional to have a tremendous impact by driving fundraising processes to achieve revenue goals and operational objectives. The Finance and Operations Manager, Development will be responsible for all aspects of grant management, including crafting compelling, well-researched grant proposals, reports, and materials. They will help build new earned revenue strategies, oversee fundraising operations, monitor revenue and performance, and analyze revenue patterns. They will support donor relations and manage acknowledgments.  The ideal candidate is an accomplished project manager and fundraising professional with experience managing complex grants and supporting revenue strategy for nonprofit organizations.  About Character Lab Founded in 2013 by two educators (Dave Levin and Dominic Randolph) and one scientist (Angela Duckworth), Character Lab is a nonprofit dedicated to advancing scientific insights that help kids thrive. By connecting researchers with educators, Character Lab seeks to create greater knowledge about the conditions that lead to social, emotional, academic, and physical well-being for young people throughout the country. To learn more, go to  www.characterlab.org . Our culture is both challenging (we’re never done improving) and supportive (one of our core values is excessive generosity). To learn more, read our  Culture Book . Job Responsibilities: Conduct full range of activities required to develop, submit, and manage grant proposals  Serve as the lead project manager for grant proposal and reporting deliverables, including liaising with other departments on grant-funded work   Advance and support high-level philanthropic and earned revenue strategies, including researching grant opportunities and providing resources to partner researchers Utilize data to analyze revenue performance critically,  forecast future performance, and inform strategy  Oversee gift processing and acknowledgment, donation tracking and projections Oversee earned revenue accounts receivable, process payments, and reconcile records Job Requirements Bachelor’s degree or equivalent experience required 4+ years of experience writing for external audiences and project management  Prior experience in nonprofit fundraising required, including managing complex restricted grants  Excellent communication skills Excellent organizational and project management skills Strong attention to detail Strong organizational, problem solving, and analytical skills Ability to think strategically and identify new opportunities Interest in exploring and supporting a full range of revenue strategies, from traditional philanthropy to earned revenue Fierce work ethic and sense of purpose, with the ability to work collectively as part of a dynamic start-up  Physical Demands/Environmental Factors Prolonged and irregular hours of duty, as necessary. Some light-to-medium level of manual labor (e.g., preparing mailings, moving boxes of materials). Occasional travel for work-related responsibilities and needs (once safe travel can resume) Location Character Lab has a Remote-First policy, which means that we fully support employees working remotely from any US location. Employees decide whether to work remotely or on-site at our office headquarters in Philadelphia.  Character Lab strives to ensure our culture and operations support all staff equitably. We support effective office environments for all staff, whether in our headquarters, a local coworking space, or a home office. Application Process Character Lab is an equal opportunity employer and encourages a diverse pool of candidates to apply. We accept applications on a rolling basis. Please submit a compelling cover letter with your resume. Compensation and Benefits Competitive salary is commensurate with an individual’s experience and skills. All full-time employees receive a comprehensive benefits package. Operations & Hiring During Coronavirus We share your concern about COVID-19 and its impact on our greater community. This is an evolving public health situation that Character Lab is actively monitoring. We are following the guidance of the CDC and local public health departments. As such, our team has shifted to working from home and we are conducting all of our interviews virtually. We are committed to working with all candidates throughout the interview process who may need reasonable accommodations, including those who may need support with virtual technology.

Character Lab is looking for a Finance and Operations Associate. Reporting to the Director of Finance and Operations, the Associate will support the operational and technology needs of the organization. We especially encourage applicants who identify as Black, Latinx, or Native American to apply for this position. This is an exciting opportunity for a results-oriented, innovative professional to have a tremendous impact by ensuring Character Lab develops and maintains our internal systems to achieve dramatic results and growth. The Finance and Operations Associate will have strong input into many of our operational processes, including the management of software platforms, data security processes, and office operations such as inventory, facilities, computers, and other equipment. In close collaboration with the Director of Finance and Operations, the Associate will be encouraged to make recommendations for process improvements as necessary. About Character Lab Founded in 2013 by two educators (Dave Levin and Dominic Randolph) and one scientist (Angela Duckworth), Character Lab is a nonprofit dedicated to advancing scientific insights that help kids thrive. By connecting researchers with educators, Character Lab seeks to create greater knowledge about the conditions that lead to social, emotional, academic, and physical well-being for young people throughout the country. To learn more, go to  www.characterlab.org . Our culture is both challenging (we’re never done improving) and supportive (one of our core values is excessive generosity). To learn more, read our  Culture Book . Job Responsibilities: In partnership with the Director of Finance and Operations, develop and maintain operational systems, processes, and policies Recommend and implement improvements to streamline processes Lead implementation and administration of all technology and software platforms for the organization, including Google Workspace, Asana, Expensify, Slack, etc. Lead day-to-day implementation of data security protocols, including implementing new recommendations that arise in partnership with our data security vendor Lead implementation of our Key Performance Indicator dashboard(s), including programming within the Domo platform and related supports Manage office inventory, including technology hardware, and any facility needs Manage a variety of projects to support resource allocation decisions and operational planning Ensure timely processing of payables for vendors and reimbursements, working with the Finance and Operations Manager to ensure correct accounting coding  Support the Director of Finance and Operations in general financial compliance and reporting (e.g., 510(c)3 status, audit, insurance) Additional responsibilities as assigned Job Requirements Bachelor’s degree or equivalent experience and 2+ years of professional experience in project management, operations, or nonprofit management Exceptional organizational and project management skills Strong attention to detail Detailed understanding of operational systems and procedures Ability to effectively embrace and lead others in adoption of new technology platforms  Ability to think critically and identify system improvements Excellent interpersonal and communication skills High proficiency in Microsoft Office platform (Word, Excel, PowerPoint) and Google Workspace platform; experience with Domo a plus Fierce work ethic and sense of purpose, with the ability to work collectively as part of a dynamic start-up Physical Demands/Environmental Factors Prolonged and irregular hours of duty, as necessary Some light-to-medium level of manual labor (e.g., preparing mailings, moving boxes of materials) Occasional travel for work-related responsibilities and needs (once safe travel can resume) Location Character Lab has a Remote-First policy, which means that we fully support employees working remotely from any US location. Employees decide whether to work remotely or on-site at our office headquarters in Philadelphia.  Character Lab strives to ensure our culture and operations support all staff equitably. We support effective office environments for all staff, whether in our headquarters, a local coworking space, or a home office. Application Process Character Lab is an equal opportunity employer and encourages a diverse pool of candidates to apply. We accept applications on a rolling basis. Please submit a compelling cover letter with your resume. Compensation and Benefits Competitive salary is commensurate with an individual’s experience and skills. All full-time employees receive a comprehensive benefits package. Operations & Hiring During Coronavirus We share your concern about COVID-19 and its impact on our greater community. This is an evolving public health situation that Character Lab is actively monitoring. We are following the guidance of the CDC and local public health departments. As such, our team has shifted to working from home and we are conducting all of our interviews virtually. We are committed to working with all candidates throughout the interview process who may need reasonable accommodations, including those who may need support with virtual technology.

Student Success Coordinator Ohlone College Ideal Candidate Statement Ideal candidate will be able to: 1. Collaborate with general counselors to identify key resources and information for students identified for Student Success and Support Programs follow-up. Use Colleague/Informer/Starfish to gather and analyze student data. 2. Configure, maintain, and monitor the campus Early Alert system and direct faculty/student requests to appropriate resources (counselors, administrators, Director of tutoring, financial aid, etc). Work with IT to communicate and troubleshoot issues with the Early Alert system. 3. Maintain and update a variety of records and documents relating to Student Success and Support Programs follow-up and prepare reports (statistical and narrative) of related activities. 4. Communicate with other administrators, personnel and faculty to coordinate activities and programs, resolve issues and conflicts and exchange information; support staff and faculty in providing success and student services information at a variety of on-campus locations. 5. Follow-up with students, instructors, special population staff, tutors, Learning Centers, and various Student Success and Support Program staff, etc. to ensure students are aware of and have access to campus support services. 6. Run various processes in Colleague/Informer (i.e. Registration Readiness Dashboard Update (monthly) and the Academic Standing process in Colleague/Informer (after the fall and spring terms). 7. Communicate (email, phone, and face to face) with students regarding academic standing status as it relates to state financial aid eligibility. 8. Train and provide work direction to student workers and support staff. 9. Develop, design and implement initiatives that support student success such as programs, services, and workshops. Schedule classroom visits and conduct presentations, as needed each semester. 10. Operate a computer and assigned software programs; operate other office equipment as assigned. Job Description Summary BASIC FUNCTION: Under direct supervision of the Dean of Counseling and Special Programs, to perform a variety of specialized duties in support of the student success plan. Will require some evening, weekend, or off-campus work. DISTINGUISHING CHARACTERISTICS: This classification is distinguished from other classified positions with its broader responsibility for coordination in a variety of duties. This paraprofessional classification is the primary coordinator in the areas of outreach (New Student Outreach and Orientation) and in-reach (student success and support) programs. SUPERVISION EXERCISED: Exercises supervision over a limited number of student employees. Essential Duties When assigned to outreach (New Student Outreach and Orientation): • Maintain relationships and ongoing communication with local high schools (administrators, counselors and career specialists). • Support Ohlone College staff/faculty to provide recruitment information at various off-campus events. • Coordinate outreach to local high schools by scheduling/planning high school visits, application workshops and campus tours; plan Ohlone’s annual High School Conference and serve as the campus liaison for the Fremont/Newark College Night. • Coordinate all aspects of the Orientation Program in consultation with Counseling Faculty including: Freshman Orientation Days, on and off-site orientations, parent orientation and Welcome Days; and scheduling counselors and Peer Mentors as required for these activities. • Coordinate and/or support orientations for new students. • Coordinate the Peer Mentor Program by overseeing the selection, hiring, training and scheduling of all of the Peer Mentors. • Coordinate all on-campus tours for potential students. • Oversee and coordinate with web team and consult with the Counseling Faculty to update Ohlone webpages relating to orientation, outreach and the Peer Mentor program. • Assist with ongoing assessment, research and program review in consultation with the Counseling faculty for orientation, outreach and Peer Mentor programs. • Work with Admissions, the Counseling Department and IT staff to insure that orientation data (including, but not limited to, participation and/or exemption, and completion of initial Education Plan) is properly uploaded into ERP system. • Research, develop and maintain specialized statistical and operational reports. • Respond to in-person and email inquiries regarding orientation and outreach programs, and direct to individuals and departments as appropriate. • Answer phone line and respond to voicemails. When assigned to in-reach (Student Success and Support Programs Follow-up): • Work with counselors to identify key information for students identified for Student Success and Support Programs follow-up. Use Colleague/Informer to gather and analyze student data. • Schedule class visits for counselors and conduct presentations as needed each semester. • Follow up with instructors, Basic Skills staff, tutors, Learning Centers, various Student Success and Support Programs staff, etc. to ensure students are aware of and have access to campus support services. • Monitor the campus Early Alert system and direct faculty/student requests to appropriate resources (counselors, administrator, Director of tutoring, financial aid, etc). Work with IT to communicate and troubleshoot issues with the Early Alert system. • Maintain and update a variety of records and documents relating to Student Success and Support Programs follow-up and prepare reports (statistical and narrative) of related activities. • Update websites related to Student Success and Support Programs and utilize social media to provide information about accessing Student Success and Support Program services. • Work with assessment staff and instructors to validate placement tests on a regular cycle. • Work with instructors and IT to identify cut scores and create appropriate coding when new classes that require placement testing are created. • Communicate with other administrators, personnel and faculty to coordinate activities and programs, resolve issues and conflicts and exchange information; support staff and faculty in providing success and student services information at a variety of on-campus locations. • Train and provide work direction to student workers. • Operate a computer and assigned software programs; operate other office equipment as assigned. • Attend and conduct a variety of meetings as assigned. OTHER JOB RELATED DUTIES: Perform related duties and responsibilities as required. LICENSE OR CERTIFICATE: Possession of, or ability to obtain, a valid California driver’s license and have a satisfactory driving record. Knowledge, Skills, and Abilities Knowledge of: • Student development theory; • Developing and implementing student support programs; • Planning, organization, coordination and implementation of an Early Alert program and other student success and support programs; • Student Success program guidelines; • Assessment test validation and reliability; • Oral and written communication skills; • Applicable laws, codes, regulations, policies and procedures; • Interpersonal skills using tact, patience and courtesy; • Large-scale event planning; • College educational programs and courses of study; • Programs and processes related to enrollment in higher education institutions; • Effective recruitment, and retention tools and strategies, including social media; • Techniques of advising, interviewing, decision making; • Modern office procedures; • Principles and practices of supervision and training; • English usage, spelling, grammar and punctuation; • Principles of data collection and report preparation; • MS Office, Internet research and social media. Ability to: • Develop relationships with various constituent groups; • Communicate clearly and concisely, both orally and in writing; • Coordinate the activities of an effective program; • Interpret and explain program and College policies and procedures; • Respond to requests and inquiries from the public; • Plan, organize, coordinate and conduct presentations to a diverse audience; • Plan, organize, and execute program activities; • Carry out tasks in the absence of supervision; • Be creative, adaptable, and open to new ideas in a changing environment; • Keep statistical records; • Prepare clear and concise reports; • Plan, organize, coordinate and implement aspects of the Early Alert program and other Student Success and Support Programs; • Train and provide work direction to student workers; • Operate a computer and assigned office equipment; • Analyze situations accurately and adopt an effective course of action; • Meet schedules and time lines; • Work independently with little direction; • Establish, maintain, and foster positive and harmonious working relationships with those contacted with in the course of work. Skills to: • Operate modern office equipment including computer equipment and software including database programs. Education and Experience Any combination equivalent to: bachelor’s degree in education or related field and three years experience in college student activities. Salary Range Range 38 ($54,960 - $70,152 per year) Foreign Transcripts Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Benefits Statement HEALTH AND WELFARE BENEFITS * 1. Medical, dental, vision, life insurance, EAP and LTD 2. Membership in Public Employees’ Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA) 3. Contribution to O.A.S.D.I. (Social Security) 4. Paid vacation 5. Paid sick leave 6. Paid holidays and district-paid floating personal days 7. Summer 4/10 schedule (Fridays off) 8. Longevity pay step increase based on your years of service 9. IRS Section 125 Flexible Medical Spending Plan 10. 457(b) Deferred Compensation Plan (employee contributes) 11. 403(b) Tax Shelter Annuity Plan (employee contributes) *Benefits will be prorated for positions less than 100% Immigration Reform & Control Act of 1986 Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” District Statement A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology. EEO Statement Summary The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants. If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088. Conditions of Employment Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance. To be considered for this recruitment, applicants must submit ALL of the items listed below via our new on-line applicant tracking system available by visiting:   https://apptrkr.com/2022456/. The closing date for this position is 10/27/20. The College reserves the right to modify, rescind or re-advertise this recruitment at any time.   Required documents for this position include: 1. Current Resume 2. A cover letter  3. List of professional references including name, position, organization, phone number, email and their relationship to you. Please do not submit letters of references at this time. 4. Supplemental Diversity Question  

MDL Business & Operations Analyst Location: Santa Cruz Job ID: 11031 Initial Review Date (IRD) The Initial Review Date (IRD) for this job is: 10/1/2020 UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. Dept Marketing Statement Effective May 1, 2020, the UCSC Molecular Diagnostic Lab was approved as a temporary testing site by the California Department of Public Health, under CLIA certificate of accreditation - CDF-00002057, CLIA # 05D0687329 to provide COVID-19 testing. The lab will operate within the guidance and regulations put forward by the State of California, the County of Santa Cruz, the California Department of Public Health (CDPH), and the Food and Drug Administration (FDA). The Molecular Diagnostic Lab resides within the Office of Research (OR) and is supported by the OR Business and Operations team. Under leadership of the Vice Chancellor for Research, the Office of Research has primary responsibility for research policy, planning and administration of the UC Santa Cruz Research enterprise. The Office of Research supports the research community through five units: the Office of Sponsored Projects, Research Development, Office of Research Compliance Administration, Industry Alliances & Technology Commercialization and the Office of Research Business & Operations. Job Overview The MDL Business and Operations Analyst will provide administrative and operational support for the UCSC Molecular Diagnostic Laboratory. This support will include vendor communications, placing/monitoring orders, developing a system for and managing accounts receivable, managing service provider contracts, developing budgets, managing all laboratory finances, preparing financial reports, providing human resource support in collaboration with Staff Human Resources, assisting with the preparation of emergency funding requests, and assisting with operational needs as they arise. The MDL Business and Operations Analyst will report to and be an integral part of the Office of Research Business and Operations team. This position will start off working remotely, and may remain remote if desired. Pay, Benefits, & Work Schedule Salary Information: Starting Salary Range: $70,000 - $85,000/annually. Salary commensurate with qualifications and experience. No. of Positions: 1 Benefits Level Eligibility: This position is eligible for Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100% Average Hours Per Week: 40 Days of the Week: Mon-Fri Shift Includes: Day Employee Classification: This is a Career appointment Job End Date: 1 year from date of hire, with possibility of extension Work Location: UC Santa Cruz main campus Union Representation: None Job Duties 40% - Manage, plan and administer operational support for the Molecular Diagnostic Laboratory, including vendor communications, placing/monitoring orders and managing service provider contracts. Administer facilities and space logistics and manage equipment needs. Perform studies for resource plans that include approaches, trends, sources and uses. Serve on committees as a reprsentative of the department/unit. 35% - Develop and prepare budgets and financial reports for funding which may be complex. Assist with preparation for emergency funding requests. Develop budget, a system for and managing accounts receivable and manage all laboratory finances. Perform recharge administration. Develop and implement procedures for supply inventory and to keep equipment in good working order. 15% - Coordinate and participate in a variety of human resources activities including employment, training, classification, and ensuring the completion of forms and documents related to HR and Payroll for unit / department. Gather, analyze, prepare and summarize HR reports. 10% - Provide input into non-technical portions of grant and contract proposals. Required Qualifications • Bachelor's degree in related area and / or equivalent experience / training. • Strong interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills. • Knowledge of a variety of administrative operational activities such as accounting and payroll, contract management, invoicing, vendor managmenet, and contracts and grants regulations and guidelines. • Ability to use discretion and maintain confidentiality. • Strong skills in short-term planning, analysis and problem-solving. • Strong customer service skills. • Thorough knowledge of financial analysis and reporting techniques, and human resources policies and procedures for staff and academic employees. • Ability to multi-task with demanding timeframes. • Advanced knowledge of common computer applications, including Microsoft Office, Google Calendar or equivalent, etc. • Political acumen and sensitivities to the differing perspectives and political circumstances within all levels of the organization. • Ability to work collaboratively in a team environment. • Ability to work independently and innovatively with minimal direction. APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description and access on-line application: https://apptrkr.com/2005073 To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. Copyright ©2017 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-776cdf64fc432540ba264cfefda7adea

ABOUT THE ORGANIZATION: The Peterson Center on Healthcare (“the Center”) is a non-profit organization dedicated to making higher quality, more affordable healthcare a reality for all Americans. The organization is working to transform U.S. healthcare into a high-performance system by finding innovative solutions that improve quality and lower costs, and accelerating their adoption on a national scale. Established by the Peter G. Peterson Foundation, the Center collaborates with stakeholders across the healthcare system and engages in grant-making, partnerships, and research. Two specific grant-making portfolios within the Center include the following: High-Need Patient Recognizing that the healthcare system too often fails those who need it the most, the Center has been working to improve the quality and lower the cost of care for high-need patients since 2015. High-need individuals have clinically complex needs, functional limitations, and/or behavioral health conditions, and are more likely to incur high healthcare costs. Special Projects In an effort to glean generalizable learnings around scaling healthcare delivery innovations, the Center also funds a growing portfolio of special projects that fall outside its current program areas.  Many of these projects have the potential to become part of new standalone focus areas in the future. For more information, please visit: https://petersonhealthcare.org/   ABOUT THE OPPORTUNITY: The Center is seeking a Program Associate to support the Center’s program focused on scaling high-impact healthcare innovations for both the High-Need Patient and Special Projects portfolios. This position will dually report to the Senior Managers of these portfolios to support the development of new grants, partnerships and learning opportunities in accordance with the Center’s emerging strategies. The Associate will learn about making impactful philanthropic investments by supporting the Senior Managers to manage grants across their lifecycle from ideation and approval to evaluation and dissemination of final deliverables.  Specific responsibilities include:   Grants Administration Ensuring grantees have all applicable forms and templates to submit a new proposal and conduct an initial review of submitted materials, Tracking the project status and performance metrics of deliverables and modification requests, Updating Senior Managers and tracking tools on status of grants, Managing the modification and closeout process for all grants, Working closely with the Foundation grants team to ensure that grants are in compliance with organizational policies and processes, Improving and streamlining processes to ensure efficiency, and Preparing agendas, meeting materials and taking minutes during virtual and in-person meetings with grantees and partners and facilitating and monitoring follow-up activities.   Research and Synthesis Carrying out due diligence research on potential grantees and partners, Conducting horizon scanning of new developments, trends and perspectives related to portfolio strategy and individual investments, and Attending conferences and events to elicit key insights from thought leaders on relevant topics.   ABOUT THE SUCCESSFUL CANDIDATE: The ideal candidate will be intellectually curious, operationally focused, and detail oriented. They will think and react strategically and with flexibility in response to continually evolving organizational priorities and opportunities. More specifically, the ideal candidate will bring: Strong writing, research and analytical skills with the ability to synthesize information. A collaborative and constructive approach with colleagues and external partners. Proven skill and comfort in prioritizing, multi-tasking and efficiently delivering high-quality work products. High attention to detail, willingness to be hands-on as necessary, high degree of flexibility in attitude and working style and ability to work independently. Ability to understand and interrogate budgets and financial reporting. Excellent judgment; adept at exercising discretion and tact in complex, confidential situations. Professional Experience: Prior experience in management consulting, corporate strategy, business operations or other professional services, program or project management, or related experience. Understanding of and interest in healthcare delivery and financing, healthcare system transformation, and healthcare policy a plus. Prior philanthropic experience as a funder or grantee a plus. EDUCATION AND TRAVEL: Master’s degree in health care administration, public health, public policy or related field is a plus. Less than 20% travel required. Please email cover letter and resume or nominations in confidence to: PCH@sandlersearch.org   The Peterson Center on Healthcare is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply for this position.

The New Jersey Alliance for Immigrant Justice (the Alliance), a statewide coalition moving forward policies to welcome immigrants and support them in becoming rooted economically, politically and socially, is seeking nominations and applications for its next Director. At the core of the Alliance’s work is the recognition of the right to human mobility, the root causes of migration, and the equality of all human beings.  Grounded in its guiding principles and goals , the Alliance brings together the power and strength of its member organizations to ensure that New Jersey’s immigrant communities are leaders in the development of policies that impact their lives and the lives of all New Jersey residents. In collaboration with its members, the Alliance works towards a New Jersey that ensures access to services, supports family unity, and develops policies and strategies that provide opportunities for immigrants to fully participate in civic life. Fundamentally, the Alliance works to ensure that the human, civil, and labor rights of New Jersey’s immigrants, both documented and those seeking status, are protected. For more information on the New Jersey Alliance for Immigrant Justice, please visit: www.njimmigrantjustice.org . The Alliance faces a critical juncture as it prepares to build on recent statewide policy successes, including the December 2019 adoption of legislation to expand access to driver's licenses to qualified drivers regardless of immigration status. In this context, the Alliance is looking for its next Director to lead strategic coalition decisions on how to build on its successes, grow and diversify its statewide network, and build additional capacity and support for successful campaigns. It recognizes the critical intersection with and needed support for the Black Lives Matter and racial justice movements and is seeking a Director to further build partnerships of mutual support and understanding across New Jersey. The ideal Director will bring significant immigration policy experience and a deep personal connection to the immigrant experience and perspective. The ideal leader is a coalition builder, skilled in diplomacy and with a strong power analysis and understanding of grassroots organizing and will bring experience working across various immigrant communities and in partnership with intersectional movements. They will enjoy working on small teams, both mentoring and guiding others and serving as an individual contributor, particularly around fundraising, media relations and board management. To review the full posting, please visit : https://nonprofitprofessionals.com/current-searches-all/njaij-dir Compensation Compensation is commensurate with experience with a target range of $70,000 – 90,000.  We welcome open dialogue with all interested parties about the full compensation package and employment proposition. To Apply New Jersey Alliance for Immigrant Justice is partnering with Callie Carroll and Yuniya Khan of NPAG on this search. To apply, please send a cover letter describing your interest and qualifications, your resume (in Word format), and where you learned of the position to: njaij-dir@nonprofitprofessionals.com . In order to expedite the internal sorting and reviewing process, please type your name (Last, First) as the only contents in the subject line of your e-mail . The Alliance is an Equal Opportunity Employer and believes that diverse perspectives are critical to its mission. It strongly encourages interest and applications from people with related lived experiences, members of other marginalized communities, and individuals whose identities are underrepresented.