Los Angeles, CA, USA
Brentwood School inspires every student to:
Think critically and creatively.
Shape a future with meaning.
Middle School Math Teacher
Brentwood School, a vibrant and diverse K-12 independent school, is looking for a full time Middle School math teacher, to begin in August of 2018. We are looking for individuals from independent, public, private, or charter schools, with experience in teaching middle school age students and one or more degrees in math.
It is expected that a successful candidate would:
Teach four sections of Middle School math
Serve as an advisor to a group of students
Make math meaningful and relevant by inspiring students
Communicate with students and parents as necessary
Revise and plan new curriculum in conjunction with other members of the math department
Incorporate educational technology throughout instruction and course work
Perform additional duties, such as leading a club and chaperoning events, as needed
In addition, a candidate should possess the following personal qualities:
Strong collaboration skills
An interest in and openness to professional growth and development
A commitment to diversity and inclusion
A sense of humor, warmth of personality, and energy
Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at www.bwscampus.com . Please submit a letter of interest and a resume to:
Nasrin Farahmand Administrative Assistant to the Middle School Director 100 S. Barrington Place Los Angeles, CA 90049 Fax 310-476-5844 firstname.lastname@example.org
San Diego Association of Governments - SANDAG
San Diego, CA, USA
Regional Tolling Operations
The Operations Department supports the agency’s vision to enhance and expand the region’s travel choices by providing more travel services and options for residents, and use innovative, technology-based solutions to better manage the transportation network. This strategic approach includes a network of regional tolling facilities - the existing South Bay Expressway and I-15 Managed Lanes as well as the planning of future tolling facilities in connection with the new border crossing, and additional express lanes throughout the San Diego region.
Located in our Otay Mesa office, the Customer Service and Account Management team provides support to South Bay Expressway toll road patrons and FasTrak account holders. Customer Service Representatives interact with customers over the phone, in person, and via email and mail, and provide assistance with a variety of account set-up and payment options as well as information about the toll road. The team also is responsible for identifying and contacting motorists who have toll amounts due, assembling and mailing FasTrak transponder kits, and assisting the Business Development team with community outreach. Customer Service Supervisor Role
The Customer Service Supervisor is responsible for the day-to-day operations of a high-volume, inbound call center and coordinating the work of Customer Service Representatives (CSRs) who are engaged in telephone and in-person customer interactions, payment processing, mail distribution, inventory control, and related activities.
This is an at-will Tolling Operations Personnel (TOP) position. This position will be based at the Toll Operations Center in Otay Mesa; the work will primarily be performed during normal business hours and may involve evenings or weekends from time to time.
This opportunity is ideal for a “hands-on” supervisor; someone who is familiar with a call center environment and can provide supervision and guidance for a team of customer service professionals. Examples of primary responsibilities include:
Coordinate the day-to-day activities of the call center; support the implementation of business practices that create a customer service-oriented work environment.
Directly supervise approximately 28 Customer Service team members; establish and clearly communicate performance expectations, including the policies and procedures necessary for effective call center operations; when appropriate or necessary, recommend and implement changes to procedures and operating practices.
Provide training and development opportunities to employees to increase their job-related skills and competencies; develop and coordinate training programs designed specifically for the customer service function.
Coordinate and participate in a broad range of customer service activities that include account establishment, account usage, and providing options to drivers for the payment of outstanding tolls and fees.
Develop staffing plans to ensure adequate staffing levels and service delivery objectives are met; prepare staff schedules based on work-volume projections.
Assist CSRs with resolving complex customer service situations; recommend actions to resolve customer concerns, issues, or problems; provide assistance to customers in escalated situations.
Assist with developing and implementing a ‘service-to-sales’ program designed to educate potential customers on the benefits of FasTrak and encourage account establishment.
Maintain systems that efficiently and effectively support administrative tolling functions related to customer service; ensure the maintenance of accurate files and records for toll violations; prepare and produce a variety of administrative reports.
Assist with the preparation of Requests for Proposals (RFPs) including scopes of work and project budgets; participate in the selection of consultants; monitor consultant performance and ensure projects are completed on schedule and within the prescribed budget; maintain contract files and prepare project status reports.
Participate in the organization of community outreach events designed to increase awareness and dissemination of FasTrak programs, services, and resources throughout the region; train CSRs to distribute information by attending events at local businesses.
Ensure staff understand and follow Customer Service Center policies and procedures; maintain documentation when necessary.
Maintain a superior level of customer service at all times; exercise discretion, tact, and diplomacy when handling sensitive, controversial, or difficult situations.
Provide technical and administrative assistance to the Customer Service Manager.
Experience and Qualifications
Numerous factors contribute to an individual’s ability to be successful in any given role. For this position, we are searching for a candidate with an aptitude for analytical thinking and problem solving who is responsible, organized, and demonstrate initiative. Excellent communication skills, the ability to work both independently and collaboratively when required, and the use of sound business judgment are important.
The minimum education, training, and experience qualifications include a high school diploma, or equivalent, and seven years of increasingly responsible experience in a customer service or call center environment, including two years of supervisory experience. Specialized training or college level course work in business or a related field is desirable.
The following information describes the specific types of career experiences that are most relevant to this position.
Experience leading a team of customer service professionals who provide high-volume, high-quality, customer service and account management, preferably in a call center environment; experience in a ‘service-to-sales’ environment is desirable.
Experience directly supervising and evaluating the work of customer service professionals; experience selecting, scheduling, training, evaluating, and motivating employees; experience building strong teams and establishing employee development programs.
Experience coordinating financial transactions, including the verification and processing of credit card transactions in accordance with Payment Card Industry rules and regulations.
Excellent customer service skills; demonstrated experience diffusing and resolving difficult or hostile situations; effective problem-solving; ability to maintain composure and a professional attitude when managing escalated situations.
Experience monitoring and evaluating work processes and procedures, making recommendations for business process improvements, and developing and implementing revised policies and procedures.
Familiarity with public outreach and public participation programs designed to engage and inform the community.
Experience assisting with the development of RFPs, scopes of work, budgets, and schedules, vendor selection, and contract management; demonstrated effective project management techniques.
Demonstrated ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of department goals.
Ability to prepare clear and concise correspondence and reports on a variety customer service activities, projects, and programs.
Capacity to establish, maintain, and foster cooperative and collaborative working relationships with those contacted in the course of work.
Computer software proficiency using various programs from the Microsoft Office Suite (in particular Word and Excel), customer relationship management systems, such as Salesforce, and other PC-based applications.
Proficiency with verbal and written Spanish language skills is desirable.
The selected candidate must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment.
The selected candidate can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business.
Salary and Benefits
SANDAG rewards the efforts of its employees with a comprehensive compensation package. Competitive salaries are supplemented with flexible offering of health, financial security, and time-off benefits to meet the work and life needs of employees and their families.
The Customer Service Supervisor position has an annual salary range of $41,915 to $67,064; the starting salary will depend on the qualifications and experience of the selected candidate.
Our benefits include traditional health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. To support the need to rest and rejuvenate, employees are provided with a bank of paid time off in addition to paid holidays.
How to Apply
We encourage all interested candidates to apply for this position by completing a SANDAG Employment Application form. Resumes, cover letters, and work samples may be submitted in addition to the Employment Application but are not a substitute for this document.
The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing email@example.com . Completed applications and related materials can be submitted via email, fax, regular mail, courier, or delivered by hand. See our Careers / How to Apply webpage for additional information.
This position will remain open until filled. The first review of applications will begin on Friday, August 31, 2018.
In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment and selection process, including requesting this document and related application materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or firstname.lastname@example.org .
To help us further evaluate the skills and experience of individuals interested in this position, candidates are asked to respond to the Supplemental Questions below. The information can be up to 300 words per question and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process.
Describe your philosophy on supervision, and provide an overview of your experience mentoring, leading, or supervising a team of customer service professionals.
Provide an example of a time when you helped to improve the efficiency of a business process or procedure. What steps did you take to analyze the inefficiency and make a recommendation?
Candidate Selection and Notification
All candidates will receive written confirmation that their application has been received. The hiring manager will begin reviewing and evaluating applications within a few days of the first review. Based on this evaluation, the best qualified candidates will be invited to continue in the selection process. All candidates will receive written notification as to the final outcome of their application.
The SANDAG website contains a wealth of information about our various project and program areas. The Careers section of the site lists all of our current Job Openings as well as information on how to apply for positions and Frequently Asked Questions about our recruitment process.
In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States.
SANDAG is an Equal Opportunity Employer
University of Massachusetts Amherst
Amherst, MA, USA
Coordinator, Instructional Design and Faculty Support
University of Massachusetts Amherst
These positions will support and advise faculty and instructional support staff on the development and delivery of quality instruction through the effective and innovative use of a range of established and emerging educational technologies in face-to-face, blended, and online courses. Provide creative and appropriate solutions based on clients' specific instructional goals. Design and deliver face-to-face events, written materials, and online media to provide clients with the knowledge and confidence to become self-sufficient in their use of technologies.
UMass Amherst is one of the major public research universities in America. Nestled in idyllic Amherst, Massachusetts, the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. Amherst, situated in the lovely Pioneer Valley, was rated the #1 college town in America by US News and World Report . UMass Amherst IT is a dynamic and exciting organization with a mandate for continuous improvement. If you are an enthusiastic and innovative individual, we invite you to apply.
For the full position announcement including qualification and to apply online, please visit:
Please include letter of application, resume, and the names, titles, and telephone numbers of at least three current references. Apply by September 14, 2018, for priority consideration; however, applications will be accepted until the positions are filled.
The University of Massachusetts Amherst is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities and encourages applications from these and other protected group members.
Vancouver, WA, United States
Clark College is currently accepting applications for two tenure-track English Instructors. Department and college service work is expected with the positions (as assigned by the Division or college) to support the institutional mission and goals, foremost being student success and retention. This position begins September 14, 2018. Clark College is an equal opportunity employer. Protected group members are strongly encouraged to apply. Clark College does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, goals, and objectives of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance diversity and equity on our campus and in our community. Questions regarding the College’s Affirmative Action Policy may be directed to the Director of Human Resources, (360) 992-2105. General Faculty Responsibilities Instruct all classes as an expert in the discipline using active learning approaches that both engage and facilitate student learning. Instruct all classes utilizing technology (e.g. learning management systems, web-based simulations or other) as part of their course design (web-enhanced, hybrid or online) to facilitate student learning and success. Work collaboratively with colleagues, local industry, advisory committees, and other educational partners to create unique and sustainable learning opportunities at Clark College. Advise and assist students in educational and career development to attain a two-year degree, certificate or transfer to a four-year college. Participate in decision-making processes by taking part in Department and College committees. Pursue professional development that strives to enhance teaching and learning in the department and College. Work to enhance and support all forms of diversity on a college campus. Minimum Qualifications and Competencies M.A. or M.F.A. in English from an accredited institution. Two years of full-time teaching experience OR the equivalent part-time teaching experience in post-secondary composition. Understanding of and commitment to the mission of community colleges and the kinds of faculty work expected at an open admissions college. Ability to work cooperatively in a variety of department-level activities and willingness to contribute to college-wide projects. Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds. Preferred Qualifications Experience with integrative learning, especially at the precollege and English 101 levels. Expertise teaching online and specifically hybrid courses. Experience teaching literature or composition classes with a strong emphasis on power, privilege, inequity, systems of oppression, and cultures of political resistance. Experience taking leadership roles in academia or in a related field. Experience living within a diverse culture. Experience using a variety of teaching and assessment techniques, including the use of technology that enhances student success Familiarity with current research in the discipline and especially composition/rhetoric theory with current professional development activities focused on this area. Demonstrated commitment to student engagement, motivation, and learning Salary Statement Starting salary is $51,500 (non-negotiable). Faculty may be eligible to advance every other year; current top step is $73,600. Salary is for a 173-day contract; additional compensation is available for summer and moonlight teaching, and doctoral and vocational stipends. APPLICATION PROCESS Required Online Application Materials: Clark College Online Application, including names of five references Letter of application describing background and experience related to qualifications and responsibilities of the position Current résumé Unofficial copy of all transcripts/certifications uploaded with online application or delivered to the Human Resources office Responses to the following supplemental questions included in the online application o Describe your teaching philosophy. o Describe strategies you have used to ensure your teaching is effective and students are succeeding. o What have you done or would you like to do to increase educational outreach to ethnically and culturally diverse students? o Describe any special interest areas you have within your discipline. How do you keep current within your field of academic interest? Please apply online at www.clark.edu/jobs To contact Clark College Human Resources, please call (360) 992-2105 Application Deadline: Required application materials must be completed and submitted online by 3 p.m., February 2, 2018 (extended closing date). Condition of employment: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on the campus, and crime statistics for the most recent 4-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133. The most recent Annual Security Report can be viewed here: http://www.clark.edu/campuslife/student-support/security/report.php ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.