California State University, Northridge
Northridge, CA
Accessibility Analyst (8925)
Description: Accessibility Analyst (JID 8925) Administrative Analyst/Specialist I IT Full Time / $3288 - $4800 / mo.
CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.
About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
Major Duties Under general supervision the Project Analyst aids in the implementation, coordination and evaluation of Universal Design Center projects in relation to federal and state disability access laws, technical standards for accessibility, the CSU Accessible Technology Initiative (ATI), and disability access policies and guidelines. The incumbent provides project assistance, as needed, to evaluate the accessibility compliance of software, web sites, and documents; reviews and coordinates assessment of campus Information and Communication Technology (ICT) purchase requests in order to implement ATI procurement related policies; provides consultation on web, instructional materials, and procurement related issues to the campus community; engages in development and implementation of office policies and procedures for the enhancement of office workflow and project execution; oversees all student paraprofessionals; and performs other duties as assigned.
Qualifications Equivalent to graduation from an accredited four-year college or university in a job-related field. Equivalent to two (2) years of full-time analytical or administrative experience is required. Additional experience in job-related field may be substituted for required education, on a year for year basis.
Knowledge, Skills, & Abilities Working knowledge of general practices, program, and/or administrative specialty. Working knowledge of project management and associated needs for a dynamic office environment. Ability to analyze and make projections on project execution dates and timelines. Ability to coordinate departmental project schedules and use of resources successfully. Knowledge of principles related to Section 508, the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.x. Knowledge of best practices for accessible documents, web sites and software. Ability to use accessibility evaluation tools and evaluate information and communication technology (ICT) for accessibility. Demonstrated ability to communicate and collaborate effectively in a team environment. Ability and specialized skills to: interpret and apply a wide variety of policies and procedures; perform basic research and analyze data; compile, write and present reports related to program or administrative specialty. Excellent organizational and written and verbal communication skills. Working knowledge of American Sign Language (ASL) desired. Proficient in using standard office software (Microsoft Word, Excel, Outlook, etc.).
Pay, Benefits, & Work Schedule The university offers an excellent benefits package.
The salary range for this classification is: $3288 - $6347 per month. The anticipated HIRING RANGE: $3288 - $4800, dependent upon qualifications and experience.
HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday.
REG: This is a Regular position with a one-year probationary period.
Application Period Applications received through July 23, 2020, will be considered in the initial review and review of applications will continue until position is filled.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.
How To Apply Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
For more detailed information on the application and hiring process, please visit the link below: www.csun.edu/careers
Background Check This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.
CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
To apply, visit https://apptrkr.com/1956476
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/ jeid-5a944deed91e294abf4233c4e13f109b
Full Time
Accessibility Analyst (8925)
Description: Accessibility Analyst (JID 8925) Administrative Analyst/Specialist I IT Full Time / $3288 - $4800 / mo.
CSUN's Commitment to You CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.
About the University One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
Major Duties Under general supervision the Project Analyst aids in the implementation, coordination and evaluation of Universal Design Center projects in relation to federal and state disability access laws, technical standards for accessibility, the CSU Accessible Technology Initiative (ATI), and disability access policies and guidelines. The incumbent provides project assistance, as needed, to evaluate the accessibility compliance of software, web sites, and documents; reviews and coordinates assessment of campus Information and Communication Technology (ICT) purchase requests in order to implement ATI procurement related policies; provides consultation on web, instructional materials, and procurement related issues to the campus community; engages in development and implementation of office policies and procedures for the enhancement of office workflow and project execution; oversees all student paraprofessionals; and performs other duties as assigned.
Qualifications Equivalent to graduation from an accredited four-year college or university in a job-related field. Equivalent to two (2) years of full-time analytical or administrative experience is required. Additional experience in job-related field may be substituted for required education, on a year for year basis.
Knowledge, Skills, & Abilities Working knowledge of general practices, program, and/or administrative specialty. Working knowledge of project management and associated needs for a dynamic office environment. Ability to analyze and make projections on project execution dates and timelines. Ability to coordinate departmental project schedules and use of resources successfully. Knowledge of principles related to Section 508, the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.x. Knowledge of best practices for accessible documents, web sites and software. Ability to use accessibility evaluation tools and evaluate information and communication technology (ICT) for accessibility. Demonstrated ability to communicate and collaborate effectively in a team environment. Ability and specialized skills to: interpret and apply a wide variety of policies and procedures; perform basic research and analyze data; compile, write and present reports related to program or administrative specialty. Excellent organizational and written and verbal communication skills. Working knowledge of American Sign Language (ASL) desired. Proficient in using standard office software (Microsoft Word, Excel, Outlook, etc.).
Pay, Benefits, & Work Schedule The university offers an excellent benefits package.
The salary range for this classification is: $3288 - $6347 per month. The anticipated HIRING RANGE: $3288 - $4800, dependent upon qualifications and experience.
HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday.
REG: This is a Regular position with a one-year probationary period.
Application Period Applications received through July 23, 2020, will be considered in the initial review and review of applications will continue until position is filled.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.
How To Apply Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
For more detailed information on the application and hiring process, please visit the link below: www.csun.edu/careers
Background Check This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.
CANRA The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
To apply, visit https://apptrkr.com/1956476
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/ jeid-5a944deed91e294abf4233c4e13f109b
Information Technology Agency City of Los Angeles
ITLA
Information Technology Agency City of Los Angeles
City of Los Angeles
Employment Opportunity Notice
ASSISTANT GENERAL MANAGER
(DEPUTY CHIEF INFORMATION OFFICER)
EXEMPT POSITION*
INFORMATION TECHNOLOGY AGENCY
THE COMMUNITY
Los Angeles, California is the second largest city in the United States. With a population of approximately 4 million, it covers an area of 469 square miles. It is one of the most diverse cities in the country and is one of the world’s centers of business, international trade, entertainment, culture, media, fashion, science, technology, and education. It is home to renowned institutions covering a broad range of professional and cultural fields and is one of the most substantial economic engines within the United States. As the home base of Hollywood, it is known as the “Entertainment Capital of the World,” leading the world in the creation of motion pictures, television production and recorded music. The importance of the entertainment business to the City has led many celebrities to call Los Angeles and its surrounding suburbs home.
Founded in 1781, Los Angeles is incorporated as a Charter City governed by a mayor-council system. The Mayor is Eric Garcetti, elected in 2013. There are 15 City Council districts. The City is comprised of 41 operating units and three proprietary departments. Total employment is approximately 60,000 with an annual budget in excess of $17 billion.
THE INFORMATION TECHNOLOGY AGENCY
Under the leadership of Mayor Eric Garcetti, the Information Technology Agency (ITA) works with agencies and departments across the City of Los Angeles to develop world-class IT infrastructure and applications that provide our citizens, businesses, and visitors with the digital services they expect from a leading global city. The ITA recognizes this demand and our unique role as technology leaders in L.A. government. Our efforts to keep Los Angeles at the forefront of government accessibility, reliability, and innovation have been acknowledged. L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility. and the ITA will continue to strive for “Responsive, Responsible, and Excellent Technology” for its citizens into the future.
OUR SERVICES
The Information Technology Agency (ITA) is comprised of 465 IT professionals organized into 19 divisions with an annual operating budget of $105 million. Unlike the “traditional” government IT department, the ITA is responsible for a broad spectrum of services. Our 19 divisions deliver 366 different technology services to both internal and external customers. These range from classic IT services, such as computer support, enterprise applications, data networks, and a 24/7 data center to progressive digital services, such as a TV station (LA Cityview), 3-1-1 Call Center, public safety radio/microwave communications, helicopter avionics, enterprise social media, and more. The breadth of our services necessitates close management to ensure integration and efficiency between our divisions, while maintaining a clear focus on specific customer groups and their unique needs.
OUR SERVICES
The ITA believes the single most important success factor in IT service delivery is an in-depth understanding of our customers. Depending on the specific ITA service, our customers are: Internal within City government (18 elected officials, 48,000 City employees, 42 City departments), External to City government (4 million L.A. residents, 97,000 L.A. businesses), transitory to the City of Los Angeles (45 million annual tourists), and Targeted Populations (veterans, homeless, domestic violence victims, older Angelenos, universities, etc.)
OUR MISSION
To best serve the City of Los Angeles, the Information Technology Agency (ITA) works to be a best-in class technology department that demonstrates Responsive, Responsible, and Excellent Information Technology:
Responsive - Delivers business outcomes for every City department by leveraging agile, flexible
services that digitally engage citizens and employees
Responsible - Advocates technologies that promote sustainable choices and offers opportunities
for a highly skilled, diverse, and representative workforce
Excellent - Achieves excellence in core IT infrastructure, innovation, and cybersecurity to protect
the City’s digital assets
THE OPPORTUNITY
The award-winning Information Technology Agency (ITA) for the City of Los Angeles is actively
seeking an experienced and engaging IT executive to serve as an Assistant General Manager
(Deputy Chief Information Officer) for our Customer Engagement Bureau. This highly responsible
executive position joins a unified seven-person ITA executive team, managing key customer
facing operations and assisting the Chief Information Officer with understanding the needs/wants
of 42 City departments, public relations, interactions with our elected officials, and citywide IT
initiatives. Through subordinate managers, this executive will be responsible for management of
the following award-winning areas:
Technology Support
- Computer, Elected Official, and Google Suite support
- Help Desk (Enterprise Technology Service Center)
- Digital education and training initiatives
Communications & Media
- Web and Media Services section (www.LACity.org and other sites)
- LACityView Channel 35 government access TV station and social media
( www.LACityView.org )
Public Services
- 3-1-1 Call Center with award-winning mobile app and web portal
- Cable TV regulatory oversight
Strategic Insight & Support
- Data Team (data analysis and science projects)
- Business analysis team, providing assistance for departmental apps and services
IT Department Duties
- Internal ITA project management (ProjectStat) and metrics initiatives (TechStat)
- Department communications, committees, public relations, and marketing;
- Compliance and license management;
- Department representative for various citywide initiatives;
The Assistant General Manager of our Customer Engagement Bureau is tasked to maintain the effective operations of our various public-facing services (Help Desk, Computer Support, Elected Official Support, TV Station, 3-1-1 Call Center, etc) and provide additional “soft skills” to a highly technical department of 465 dedicated City employees. Working in coordination with our IT Infrastructure Bureau and IT Applications Bureau, the Customer Engagement Bureau becomes a “voice of the customer” to help improve the quality of ITA’s services. In addition, this position helps the Chief Information Officer to represent the department in multi-department meetings, citywide initiatives, and interactions with our elected officials.
The Assistant General Manager of the Customer Engagement Bureau is expected to create and
foster highly productive work teams within the agency and work across other City departments
to ensure IT projects and initiatives are responsive and successfully implemented. The selected
individual will be expected to learn how to juggle the complexity and politics of running an
award-winning IT organization within the resource constraints of government. Fortunately, if hired,
you would be joining an experienced team of successful executives who have been striking the
balance of IT service delivery, customer-focus, government procurement/resource constraints,
and innovation.
DESIRED QUALIFICATIONS
Education : At least a 4 year degree from an accredited college or university in one or more of the following disciplines: Computer Science, Computer Information Systems, Engineering, Business, Finance, Management, or related field; and
Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in an upper management or division management capacity.
LA City Government Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in a management or supervisory capacity at the level of a City of Los Angeles Chief Management Analyst or Information Systems Manager II or higher.
The following specific experience is particularly desired:
- Served in an management position in a large or government organization;
- Demonstrated a strong customer service orientation and presentation skills
- Experience implementing or supporting IT projects;
- Extensive experience communicating and collaborating with other agencies or departments or
elected officials on IT initiatives;
- Developed and successfully implemented business and strategic plans; and
- Demonstrated strong teamwork with your manager colleagues (government IT is a team sport!)
Key Responsibilities and Challenges of the
Customer Engagement Assistant General Manager – Deputy Chief Information Officer
Oversees the management of the City’s “LA CityView” Channel 35 government access cable television and muti-media platform including gavel to gavel coverage of City Council, resident engagement, and content production regarding City services;
Oversees the management of the City’s Web & Media website design and development operations, and the City’s Official website - lacity.org, the Department’s Internet site - ita.lacity.org and the City’s Intranet site - insidela.org;
Provides effective oversight of operations and business needs of the City’s 311 Call Center and applications, providing easy access to municipal government services for the residents and businesses of Los Angeles utilizing multiple communications channels including a call center operations, mobile app, web portal, constituent relationship management (CRM) system, social media and website;
Represents the Department in public relations, social media and marketing endeavors for services the Department provides;
Represents the Department for various citywide initiatives (diversity, resilience, environmental sustainability, etc).
Collaborate with and assist elected official offices and 42 departments with business analysis and project management efforts for the effective and efficient execution of technology projects and operations;
Champion the use of data and data analytics for the betterment of City operations and City services;
Champion the creative and responsible use of emerging technologies in City operations; collaborates closely with other department technology teams and stakeholders to ensure efficient system solutions with a focus on the customer’s journey;
Provides effective oversight of the City’s Enterprise Service Center providing easy access to internal technology services for City department users, including network issues, applications, and digital media;
Promotes effective technology license management and compliance;
Promotes citywide digital education and training services;
Ensures the effective compliance and oversight of cable TV and video services in the City, as well as, digital inclusion assistance where possible;
Assists the Chief Information Officer in strategic planning and “roadmaps” for the development of citywide technology over the short- and long-term;
Works with other ITA Bureaus (Applications, Infrastructure and Finance & Admin) to conduct research and develops recommendations on effective citywide technology delivery, work methods, operating policies and procedures, and programs;
Works with other ITA Bureaus to design, plan, and implement organizational and operational changes within the agency to improve service delivery, functional areas of operation, staffing effectiveness, and succession planning;
Negotiates complex information system and technology contracts for IT solutions.
SALARY AND BENEFITS
The Assistant General Manager salary range is $145,032 - $217,861. Starting salary within the range for the position will depend on the selected candidate’s qualifications. The City also provides the selected candidate with a competitive benefits package including health and dental plans, vacation and sick leave, voluntary deferred compensation plans, life insurance, dependent child/elder care expense reimbursement and pension through the City’s Employees’ Retirement System.
HOW TO APPLY
Electronic submittals are required . Interested candidates should immediately submit a resume, cover letter of interest, and three work-related references (include name, job title, affiliation, and telephone number) to:
City of Los Angeles Personnel Department
Attn: Leonard Torres – Executive Recruitment
Email: per.execsearch@lacity.org
Note : When e-mailing your application material, the subject line should reflect your name and the job title you are applying for.
Questions may be referred to Leonard Torres at (213) 473-9394 or Art Irigoyen at (213) 473 9134 The filing period will close on Thursday, July 30, 2020 by 4 PM .
In order to be considered, resumes must include : A description of the size and function of the organizations managed; description of your role in the organization; at least one major professional accomplishment in which you played a key role; and any relevant experiences or unique characteristics which could further qualify you for this position.
* The position of Assistant General Manager in the Information Technology Agency is an exempt, at-will management position. The incumbent will not accrue any civil service tenure, contractual employment rights or due process rights. The Assistant General Manager is appointed by and serves at the pleasure of the General Manager. The incumbent may be removed, without any finding of cause, by the General Manager. Such removal would not be reviewable or appealable.
The City of Los Angeles is an Equal Opportunity Employer
Full Time
ITLA
Information Technology Agency City of Los Angeles
City of Los Angeles
Employment Opportunity Notice
ASSISTANT GENERAL MANAGER
(DEPUTY CHIEF INFORMATION OFFICER)
EXEMPT POSITION*
INFORMATION TECHNOLOGY AGENCY
THE COMMUNITY
Los Angeles, California is the second largest city in the United States. With a population of approximately 4 million, it covers an area of 469 square miles. It is one of the most diverse cities in the country and is one of the world’s centers of business, international trade, entertainment, culture, media, fashion, science, technology, and education. It is home to renowned institutions covering a broad range of professional and cultural fields and is one of the most substantial economic engines within the United States. As the home base of Hollywood, it is known as the “Entertainment Capital of the World,” leading the world in the creation of motion pictures, television production and recorded music. The importance of the entertainment business to the City has led many celebrities to call Los Angeles and its surrounding suburbs home.
Founded in 1781, Los Angeles is incorporated as a Charter City governed by a mayor-council system. The Mayor is Eric Garcetti, elected in 2013. There are 15 City Council districts. The City is comprised of 41 operating units and three proprietary departments. Total employment is approximately 60,000 with an annual budget in excess of $17 billion.
THE INFORMATION TECHNOLOGY AGENCY
Under the leadership of Mayor Eric Garcetti, the Information Technology Agency (ITA) works with agencies and departments across the City of Los Angeles to develop world-class IT infrastructure and applications that provide our citizens, businesses, and visitors with the digital services they expect from a leading global city. The ITA recognizes this demand and our unique role as technology leaders in L.A. government. Our efforts to keep Los Angeles at the forefront of government accessibility, reliability, and innovation have been acknowledged. L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility. and the ITA will continue to strive for “Responsive, Responsible, and Excellent Technology” for its citizens into the future.
OUR SERVICES
The Information Technology Agency (ITA) is comprised of 465 IT professionals organized into 19 divisions with an annual operating budget of $105 million. Unlike the “traditional” government IT department, the ITA is responsible for a broad spectrum of services. Our 19 divisions deliver 366 different technology services to both internal and external customers. These range from classic IT services, such as computer support, enterprise applications, data networks, and a 24/7 data center to progressive digital services, such as a TV station (LA Cityview), 3-1-1 Call Center, public safety radio/microwave communications, helicopter avionics, enterprise social media, and more. The breadth of our services necessitates close management to ensure integration and efficiency between our divisions, while maintaining a clear focus on specific customer groups and their unique needs.
OUR SERVICES
The ITA believes the single most important success factor in IT service delivery is an in-depth understanding of our customers. Depending on the specific ITA service, our customers are: Internal within City government (18 elected officials, 48,000 City employees, 42 City departments), External to City government (4 million L.A. residents, 97,000 L.A. businesses), transitory to the City of Los Angeles (45 million annual tourists), and Targeted Populations (veterans, homeless, domestic violence victims, older Angelenos, universities, etc.)
OUR MISSION
To best serve the City of Los Angeles, the Information Technology Agency (ITA) works to be a best-in class technology department that demonstrates Responsive, Responsible, and Excellent Information Technology:
Responsive - Delivers business outcomes for every City department by leveraging agile, flexible
services that digitally engage citizens and employees
Responsible - Advocates technologies that promote sustainable choices and offers opportunities
for a highly skilled, diverse, and representative workforce
Excellent - Achieves excellence in core IT infrastructure, innovation, and cybersecurity to protect
the City’s digital assets
THE OPPORTUNITY
The award-winning Information Technology Agency (ITA) for the City of Los Angeles is actively
seeking an experienced and engaging IT executive to serve as an Assistant General Manager
(Deputy Chief Information Officer) for our Customer Engagement Bureau. This highly responsible
executive position joins a unified seven-person ITA executive team, managing key customer
facing operations and assisting the Chief Information Officer with understanding the needs/wants
of 42 City departments, public relations, interactions with our elected officials, and citywide IT
initiatives. Through subordinate managers, this executive will be responsible for management of
the following award-winning areas:
Technology Support
- Computer, Elected Official, and Google Suite support
- Help Desk (Enterprise Technology Service Center)
- Digital education and training initiatives
Communications & Media
- Web and Media Services section (www.LACity.org and other sites)
- LACityView Channel 35 government access TV station and social media
( www.LACityView.org )
Public Services
- 3-1-1 Call Center with award-winning mobile app and web portal
- Cable TV regulatory oversight
Strategic Insight & Support
- Data Team (data analysis and science projects)
- Business analysis team, providing assistance for departmental apps and services
IT Department Duties
- Internal ITA project management (ProjectStat) and metrics initiatives (TechStat)
- Department communications, committees, public relations, and marketing;
- Compliance and license management;
- Department representative for various citywide initiatives;
The Assistant General Manager of our Customer Engagement Bureau is tasked to maintain the effective operations of our various public-facing services (Help Desk, Computer Support, Elected Official Support, TV Station, 3-1-1 Call Center, etc) and provide additional “soft skills” to a highly technical department of 465 dedicated City employees. Working in coordination with our IT Infrastructure Bureau and IT Applications Bureau, the Customer Engagement Bureau becomes a “voice of the customer” to help improve the quality of ITA’s services. In addition, this position helps the Chief Information Officer to represent the department in multi-department meetings, citywide initiatives, and interactions with our elected officials.
The Assistant General Manager of the Customer Engagement Bureau is expected to create and
foster highly productive work teams within the agency and work across other City departments
to ensure IT projects and initiatives are responsive and successfully implemented. The selected
individual will be expected to learn how to juggle the complexity and politics of running an
award-winning IT organization within the resource constraints of government. Fortunately, if hired,
you would be joining an experienced team of successful executives who have been striking the
balance of IT service delivery, customer-focus, government procurement/resource constraints,
and innovation.
DESIRED QUALIFICATIONS
Education : At least a 4 year degree from an accredited college or university in one or more of the following disciplines: Computer Science, Computer Information Systems, Engineering, Business, Finance, Management, or related field; and
Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in an upper management or division management capacity.
LA City Government Experience : At least five years full-time paid experience in business or government with technology experience, in which at least three are in a management or supervisory capacity at the level of a City of Los Angeles Chief Management Analyst or Information Systems Manager II or higher.
The following specific experience is particularly desired:
- Served in an management position in a large or government organization;
- Demonstrated a strong customer service orientation and presentation skills
- Experience implementing or supporting IT projects;
- Extensive experience communicating and collaborating with other agencies or departments or
elected officials on IT initiatives;
- Developed and successfully implemented business and strategic plans; and
- Demonstrated strong teamwork with your manager colleagues (government IT is a team sport!)
Key Responsibilities and Challenges of the
Customer Engagement Assistant General Manager – Deputy Chief Information Officer
Oversees the management of the City’s “LA CityView” Channel 35 government access cable television and muti-media platform including gavel to gavel coverage of City Council, resident engagement, and content production regarding City services;
Oversees the management of the City’s Web & Media website design and development operations, and the City’s Official website - lacity.org, the Department’s Internet site - ita.lacity.org and the City’s Intranet site - insidela.org;
Provides effective oversight of operations and business needs of the City’s 311 Call Center and applications, providing easy access to municipal government services for the residents and businesses of Los Angeles utilizing multiple communications channels including a call center operations, mobile app, web portal, constituent relationship management (CRM) system, social media and website;
Represents the Department in public relations, social media and marketing endeavors for services the Department provides;
Represents the Department for various citywide initiatives (diversity, resilience, environmental sustainability, etc).
Collaborate with and assist elected official offices and 42 departments with business analysis and project management efforts for the effective and efficient execution of technology projects and operations;
Champion the use of data and data analytics for the betterment of City operations and City services;
Champion the creative and responsible use of emerging technologies in City operations; collaborates closely with other department technology teams and stakeholders to ensure efficient system solutions with a focus on the customer’s journey;
Provides effective oversight of the City’s Enterprise Service Center providing easy access to internal technology services for City department users, including network issues, applications, and digital media;
Promotes effective technology license management and compliance;
Promotes citywide digital education and training services;
Ensures the effective compliance and oversight of cable TV and video services in the City, as well as, digital inclusion assistance where possible;
Assists the Chief Information Officer in strategic planning and “roadmaps” for the development of citywide technology over the short- and long-term;
Works with other ITA Bureaus (Applications, Infrastructure and Finance & Admin) to conduct research and develops recommendations on effective citywide technology delivery, work methods, operating policies and procedures, and programs;
Works with other ITA Bureaus to design, plan, and implement organizational and operational changes within the agency to improve service delivery, functional areas of operation, staffing effectiveness, and succession planning;
Negotiates complex information system and technology contracts for IT solutions.
SALARY AND BENEFITS
The Assistant General Manager salary range is $145,032 - $217,861. Starting salary within the range for the position will depend on the selected candidate’s qualifications. The City also provides the selected candidate with a competitive benefits package including health and dental plans, vacation and sick leave, voluntary deferred compensation plans, life insurance, dependent child/elder care expense reimbursement and pension through the City’s Employees’ Retirement System.
HOW TO APPLY
Electronic submittals are required . Interested candidates should immediately submit a resume, cover letter of interest, and three work-related references (include name, job title, affiliation, and telephone number) to:
City of Los Angeles Personnel Department
Attn: Leonard Torres – Executive Recruitment
Email: per.execsearch@lacity.org
Note : When e-mailing your application material, the subject line should reflect your name and the job title you are applying for.
Questions may be referred to Leonard Torres at (213) 473-9394 or Art Irigoyen at (213) 473 9134 The filing period will close on Thursday, July 30, 2020 by 4 PM .
In order to be considered, resumes must include : A description of the size and function of the organizations managed; description of your role in the organization; at least one major professional accomplishment in which you played a key role; and any relevant experiences or unique characteristics which could further qualify you for this position.
* The position of Assistant General Manager in the Information Technology Agency is an exempt, at-will management position. The incumbent will not accrue any civil service tenure, contractual employment rights or due process rights. The Assistant General Manager is appointed by and serves at the pleasure of the General Manager. The incumbent may be removed, without any finding of cause, by the General Manager. Such removal would not be reviewable or appealable.
The City of Los Angeles is an Equal Opportunity Employer
