University of California, Berkeley
Berkeley, CA, USA
Mail Services Manager (0396U), Parking & Transportation - 2127
About Berkeley
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Departmental Overview
Mail Services is a unit of Parking & Transportation
Mail Services is a distribution hub for all incoming US mail, intra- and inter-campus mail, and outgoing mail between the UC Berkeley campus and outside postal and delivery systems. It is dedicated to the timely and efficient processing and delivery of internal correspondence, an uninterrupted flow of mail between the campus community and the U.S. Postal Service (USPS) and other outside carriers, and the realization of optimal savings through the utilization of automated procedures and cost-effective mailing techniques.
The Mail Services Manager is a self-starter who can manage an independent unit with minimal interference from his/her supervisor. The Manager directly supervises 6 FTE and is responsible for all aspects of campus mail: operations, budgeting, supervision, staff training, and supporting the educational mission of the UC Berkeley campus.
The UC Berkeley Parking and Transportation Department provides a full range of parking and transportation services, serving a diverse community of more than 35,000 students and 15,000 faculty and staff in the City of Berkeley, at the heart of the San Francisco Bay Area.
Our Vision
• In support of the University's core academic and public service mission, Parking and Transportation is dedicated to delivering transportation systems that complement long-term growth and development, and enhance and protect the physical attributes of the campus and surrounding area.
Our Mission
• To improve the quality of life for the UC Berkeley community by providing safe, convenient, and well maintained parking and transportation options, while promoting and facilitating alternative modes of transportation.
Our Goals
• Provide professional and highly responsive customer service
• Ensure and facilitate vehicular access to the campus
• Furnish sufficient parking to meet the needs of the growing campus community
• Engage in proactive planning and development to support the university's long term plan
• Forge cooperative partnerships with university and city departments to effect positive change
• Enable responsible, effective, and efficient use of revenue and resources
• Maintain optimal condition and safety of campus vehicles, roads, and facilities
• Disseminate accurate and timely information
• Administer parking enforcement to protect the parking privileges of permit holders and visitors
• Implement sustainable transportation alternatives to reduce vehicle congestion and promote clean air
• Promote continuous improvement of systems, processes, and procedures
To learn more about Mail Services, please visit http://mailservices.berkeley.edu/about
Responsibilities
OPERATIONAL:
General Operational Management:
• Incumbent establishes goals and objectives consistent with short and long range plans of the Mail Services organization as well as addressing individual campus departmental needs; establishes criteria for determining and maintaining service levels and standards; and ensures that operations are in compliance with all regulations and policies mandated by the University as well as all local, state, and federal agencies, including the U.S. Postal Service.
• As lead member of the Mail Services team, the incumbent works with the Director to develop and meet goals and objectives that support the campus's mission of instruction, research, and public service.
• The incumbent has complete responsibility for the accurate functioning of all Mail Services manual and computerized systems relating to ZIP+4, volume and inbound databases.
• The incumbent manages the ZIP+4 database and related databases.
• As Manager, the incumbent is responsible for establishing, as well as implementing, data policy and procedures.
• The ZIP+4 database is the official national postal record of all organizational divisions at UC Berkeley which all campus units and national companies use for mailing.
• The information system responsibilities include: the analysis, design and maintenance of the campus units and code designations; and modifying data to meet reporting requirements for the U.S. Postal Service.
• The incumbent is the Berkeley campus postal expert in terms of postal codes and is authorized to represent the Berkeley campus on postal issues with the U.S. Postal Service, the Office of the President, and national organizations such as the National Association of College and Universities Mail Services, and Mail Systems Management Association.
Campus Mail and Incoming Mail:
• The incumbent is responsible for insuring the efficient and accurate processing of the Campus's 3 million pieces of incoming U.S. Postal Service mail and 1 million pieces of intra-campus mail per year. To accomplish this, the position directly supervises 5 Mail Processors, analyzes staffing recommendations, determines staffing needs and seasonal work schedules to insure the consistent processing of mail within prescribed service standards, applies departmental policies to determine eligibility for mail stops, ZIP+4 assignments and other diverse services.
• Ensures accuracy of billing system for auxiliary units and special services to the campus as well as resolving billing discrepancies.
Outgoing Mail Unit:
• The incumbent is responsible for insuring the efficient and accurate processing of the Campus's 1.5 million pieces of outgoing mail per year. To accomplish this, the position supervises 2.5 Mail Processors, analyzes staffing recommendations, determines staffing needs and seasonal work schedules to insure the consistent processing of mail within prescribed services.
• Maintains systems to insure the most favorable shipping rates are obtained for campus customers.
• The incumbent analyzes and develops systems to fulfill special service orders placed by departments for rechargeable services, identifies customers' needs not currently being met by Mail Services and develops proposals to the Director to implement these new services, assists in marketing new programs, analyzes new processing system and equipment needs, costs, and potential savings.
Shredding:
• The incumbent is responsible for the campus shredding program.
• Currently Mail Services handles about 50% of the campus's shredding needs.
• Incumbent is responsible for maintaining shredding program in accordance with campus, State, and Federal regulations regarding the proper disposal of sensitive information including HIPAA, PCI, and other secure document disposal regulations.
Administrative:
• The incumbent administers the Campus stamp sale policy by monitoring monthly reports prepared by an Assistant II.
• Supervises all purchasing activities for Mail Services: telephone coverage, copy machine supplies and maintenance, internal mail processing, facility and system security, communication needs, employee safety, and space management.
• Manages the accounting and financial reporting and human resources functions.
• Analyzes financial and operational data to identify and resolve problems.
• Maintains internal control to protect assets and ensure the integrity of financial reporting.
• Serves as Building Manager as well as Emergency Management Coordinator for 2000 Carleton facility.
• Responsible for annual facilities inventory update, department analysis of space requirements and design and utilization.
SUPERVISORY:
Personnel Administration:
• The incumbent develops, implements, and monitors performance standards and department work rules for 6 FTE;
• Determines staffing needs, levels, and classifications to ensure smooth running operations within budget and time constraints;
• Hires qualified personnel within approved staffing levels and meets affirmative action goals;
• Makes decisions for hiring, merit increases, and disciplinary action up to and including termination; ensures compliance with University personnel policies, affirmative action goals and objectives;
• Ensures compliance with the terms and conditions of collective bargaining contracts;
• Establishes procedures for cross-training and employee development; determines future staffing needs and makes appropriate plans and recommendations;
• Supervises the preparation of job descriptions and performance evaluations.
• Incumbent also supervises consultants and employees hired to perform tasks related to the facilities or computer systems.
FINANCIAL
Financial Administration:
• The incumbent manages the department within approved budgets;
• Monitors monthly financial reports; analyzes and reports on significant revenue and expense variances to the Director;
• Adjusts expenses to stay within budget and in response to revenue variances;
• Reviews financial reports to assure accuracy and completeness.
• Assists Director in developing annual budgets and recharge rate schedules consistent with short and long range strategies and the University Direct Costing Policy.
• Assists Director in determining the financial impact of proposals for new programs, changes or solutions to problems and makes recommendations.
• Arranges contracts with outside vendors for services as needed.
• Develops bids for contracts on vendor services.
• Approves the purchase of supplies and other expenses within approved budgets.
• Maintains systems for tracking volumes, revenues, and expenses.
• Monitors fleet expenses for a total of 7 vehicles and determines number and type of vehicles needed.
PLANNING, ANALYSIS, AND POLICY DEVELOPMENT:
Planning:
• The incumbent assesses current and future campus and departmental needs for mail related services;
• Determines impact of U.S. Postal Service changes on campus departmental mailing needs; develops strategic plans, recommendations, and policies to support these activities.
• Incumbent assists the Director in developing long-range plans for Mail Services' operations and identifies potential problems that might affect implementation of future plans and makes recommendations to the Director.
• Incumbent initiates or participates in the creation and coordination of training workshops to inform the campus community on mailing requirements and changes. This includes preparing materials, reviewing speeches of subordinates, preparing visual aids and making presentations.
Policy Development and Implementation:
• Incumbent develops, proposes, and implements campuswide mail operational policies.
• Policies related, but are not limited, to issues as diverse as disposition of undeliverable mail, addition/deletion of delivery points, and assignment of ZIP+4 mail codes for the campus.
• Develops and implements security and safety policies and programs relating to all facets of Mail Services operations and personnel.
Specific Responsibilities:
• Incumbent identifies, proposes, and implements policies, and works with affected groups to mitigate possible negative consequences of policy or operational changes;
• Proposes and implements internal department policies including operational, financial, and personnel policies.
• Incumbent develops and establishes operational policies related to alternative mailing services (express mail, presort, and internal mail vendors) including identification of alternative services, coordination of services, implementation of services and follow-up service performance evaluation.
TECHNICAL EXPERTISE:
Public Relations/ Technical Expertise:
• Incumbent provides coordination and serves as liaison with campus departments and outside agencies such as the U.S. Postal Service; works closely with equipment and service vendors and other relevant external agencies; interprets current campus, State, and Federal policies and regulations for Mail Services, and ensures compliance with rules and regulations;
• Keeps campus community in compliance with campus and University policies regarding mail, and informs campus community of these policies as needed; participates in ad hoc task forces as needed to gain input and advice on issues of concern.
• The position is responsible for maintaining effective working relations with all persons or groups affected by, or concerned with, Mail Services; provides information on policies, plans, procedures, and services;
• Listens to customer needs, complaints, and solicits feedback;
• Keeps abreast of mail industry trends; represents Berkeley campus at national level mail conferences and industry meetings and seminars.
Computer-based Systems Analysis and Design:
• Incumbent manages and is responsible for accurate operation of the ZIP+4 national database, campus database, and the data used to mechanically sort mail for processing. This requires an understanding of database management and design as well as specialty knowledge about mail processing.
• Incumbent participates in information needs assessment, documenting requirements, testing and implementation of systems including billing, accounting, and volume programs.
Required Qualifications
• Strong knowledge of mail, package, shipping and express services operations, as well as related policy and regulatory compliance requirements from postal and other services, domestic and international.
• Strong interpersonal skills and ability to work effectively across the organization, at all levels, both internally and externally.
• Strong service orientation skills, ability to multi-task effectively in a varied, challenging environment, sound judgment and decision-making, reasoning, ability to develop original ideas to resolve problems, and strong verbal and written communication skills.
• Strong skills in client services and entrepreneurial spirit and creative thinking.
• Must be proficient in the use of basic computer applications.
Education/Training:
• Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Driving Required
A valid driver's license and DMV check for driving record is required.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://apptrkr.com/1671057
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-927d18f2f8ef384b9e957a51c254a098
Full Time
Mail Services Manager (0396U), Parking & Transportation - 2127
About Berkeley
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Departmental Overview
Mail Services is a unit of Parking & Transportation
Mail Services is a distribution hub for all incoming US mail, intra- and inter-campus mail, and outgoing mail between the UC Berkeley campus and outside postal and delivery systems. It is dedicated to the timely and efficient processing and delivery of internal correspondence, an uninterrupted flow of mail between the campus community and the U.S. Postal Service (USPS) and other outside carriers, and the realization of optimal savings through the utilization of automated procedures and cost-effective mailing techniques.
The Mail Services Manager is a self-starter who can manage an independent unit with minimal interference from his/her supervisor. The Manager directly supervises 6 FTE and is responsible for all aspects of campus mail: operations, budgeting, supervision, staff training, and supporting the educational mission of the UC Berkeley campus.
The UC Berkeley Parking and Transportation Department provides a full range of parking and transportation services, serving a diverse community of more than 35,000 students and 15,000 faculty and staff in the City of Berkeley, at the heart of the San Francisco Bay Area.
Our Vision
• In support of the University's core academic and public service mission, Parking and Transportation is dedicated to delivering transportation systems that complement long-term growth and development, and enhance and protect the physical attributes of the campus and surrounding area.
Our Mission
• To improve the quality of life for the UC Berkeley community by providing safe, convenient, and well maintained parking and transportation options, while promoting and facilitating alternative modes of transportation.
Our Goals
• Provide professional and highly responsive customer service
• Ensure and facilitate vehicular access to the campus
• Furnish sufficient parking to meet the needs of the growing campus community
• Engage in proactive planning and development to support the university's long term plan
• Forge cooperative partnerships with university and city departments to effect positive change
• Enable responsible, effective, and efficient use of revenue and resources
• Maintain optimal condition and safety of campus vehicles, roads, and facilities
• Disseminate accurate and timely information
• Administer parking enforcement to protect the parking privileges of permit holders and visitors
• Implement sustainable transportation alternatives to reduce vehicle congestion and promote clean air
• Promote continuous improvement of systems, processes, and procedures
To learn more about Mail Services, please visit http://mailservices.berkeley.edu/about
Responsibilities
OPERATIONAL:
General Operational Management:
• Incumbent establishes goals and objectives consistent with short and long range plans of the Mail Services organization as well as addressing individual campus departmental needs; establishes criteria for determining and maintaining service levels and standards; and ensures that operations are in compliance with all regulations and policies mandated by the University as well as all local, state, and federal agencies, including the U.S. Postal Service.
• As lead member of the Mail Services team, the incumbent works with the Director to develop and meet goals and objectives that support the campus's mission of instruction, research, and public service.
• The incumbent has complete responsibility for the accurate functioning of all Mail Services manual and computerized systems relating to ZIP+4, volume and inbound databases.
• The incumbent manages the ZIP+4 database and related databases.
• As Manager, the incumbent is responsible for establishing, as well as implementing, data policy and procedures.
• The ZIP+4 database is the official national postal record of all organizational divisions at UC Berkeley which all campus units and national companies use for mailing.
• The information system responsibilities include: the analysis, design and maintenance of the campus units and code designations; and modifying data to meet reporting requirements for the U.S. Postal Service.
• The incumbent is the Berkeley campus postal expert in terms of postal codes and is authorized to represent the Berkeley campus on postal issues with the U.S. Postal Service, the Office of the President, and national organizations such as the National Association of College and Universities Mail Services, and Mail Systems Management Association.
Campus Mail and Incoming Mail:
• The incumbent is responsible for insuring the efficient and accurate processing of the Campus's 3 million pieces of incoming U.S. Postal Service mail and 1 million pieces of intra-campus mail per year. To accomplish this, the position directly supervises 5 Mail Processors, analyzes staffing recommendations, determines staffing needs and seasonal work schedules to insure the consistent processing of mail within prescribed service standards, applies departmental policies to determine eligibility for mail stops, ZIP+4 assignments and other diverse services.
• Ensures accuracy of billing system for auxiliary units and special services to the campus as well as resolving billing discrepancies.
Outgoing Mail Unit:
• The incumbent is responsible for insuring the efficient and accurate processing of the Campus's 1.5 million pieces of outgoing mail per year. To accomplish this, the position supervises 2.5 Mail Processors, analyzes staffing recommendations, determines staffing needs and seasonal work schedules to insure the consistent processing of mail within prescribed services.
• Maintains systems to insure the most favorable shipping rates are obtained for campus customers.
• The incumbent analyzes and develops systems to fulfill special service orders placed by departments for rechargeable services, identifies customers' needs not currently being met by Mail Services and develops proposals to the Director to implement these new services, assists in marketing new programs, analyzes new processing system and equipment needs, costs, and potential savings.
Shredding:
• The incumbent is responsible for the campus shredding program.
• Currently Mail Services handles about 50% of the campus's shredding needs.
• Incumbent is responsible for maintaining shredding program in accordance with campus, State, and Federal regulations regarding the proper disposal of sensitive information including HIPAA, PCI, and other secure document disposal regulations.
Administrative:
• The incumbent administers the Campus stamp sale policy by monitoring monthly reports prepared by an Assistant II.
• Supervises all purchasing activities for Mail Services: telephone coverage, copy machine supplies and maintenance, internal mail processing, facility and system security, communication needs, employee safety, and space management.
• Manages the accounting and financial reporting and human resources functions.
• Analyzes financial and operational data to identify and resolve problems.
• Maintains internal control to protect assets and ensure the integrity of financial reporting.
• Serves as Building Manager as well as Emergency Management Coordinator for 2000 Carleton facility.
• Responsible for annual facilities inventory update, department analysis of space requirements and design and utilization.
SUPERVISORY:
Personnel Administration:
• The incumbent develops, implements, and monitors performance standards and department work rules for 6 FTE;
• Determines staffing needs, levels, and classifications to ensure smooth running operations within budget and time constraints;
• Hires qualified personnel within approved staffing levels and meets affirmative action goals;
• Makes decisions for hiring, merit increases, and disciplinary action up to and including termination; ensures compliance with University personnel policies, affirmative action goals and objectives;
• Ensures compliance with the terms and conditions of collective bargaining contracts;
• Establishes procedures for cross-training and employee development; determines future staffing needs and makes appropriate plans and recommendations;
• Supervises the preparation of job descriptions and performance evaluations.
• Incumbent also supervises consultants and employees hired to perform tasks related to the facilities or computer systems.
FINANCIAL
Financial Administration:
• The incumbent manages the department within approved budgets;
• Monitors monthly financial reports; analyzes and reports on significant revenue and expense variances to the Director;
• Adjusts expenses to stay within budget and in response to revenue variances;
• Reviews financial reports to assure accuracy and completeness.
• Assists Director in developing annual budgets and recharge rate schedules consistent with short and long range strategies and the University Direct Costing Policy.
• Assists Director in determining the financial impact of proposals for new programs, changes or solutions to problems and makes recommendations.
• Arranges contracts with outside vendors for services as needed.
• Develops bids for contracts on vendor services.
• Approves the purchase of supplies and other expenses within approved budgets.
• Maintains systems for tracking volumes, revenues, and expenses.
• Monitors fleet expenses for a total of 7 vehicles and determines number and type of vehicles needed.
PLANNING, ANALYSIS, AND POLICY DEVELOPMENT:
Planning:
• The incumbent assesses current and future campus and departmental needs for mail related services;
• Determines impact of U.S. Postal Service changes on campus departmental mailing needs; develops strategic plans, recommendations, and policies to support these activities.
• Incumbent assists the Director in developing long-range plans for Mail Services' operations and identifies potential problems that might affect implementation of future plans and makes recommendations to the Director.
• Incumbent initiates or participates in the creation and coordination of training workshops to inform the campus community on mailing requirements and changes. This includes preparing materials, reviewing speeches of subordinates, preparing visual aids and making presentations.
Policy Development and Implementation:
• Incumbent develops, proposes, and implements campuswide mail operational policies.
• Policies related, but are not limited, to issues as diverse as disposition of undeliverable mail, addition/deletion of delivery points, and assignment of ZIP+4 mail codes for the campus.
• Develops and implements security and safety policies and programs relating to all facets of Mail Services operations and personnel.
Specific Responsibilities:
• Incumbent identifies, proposes, and implements policies, and works with affected groups to mitigate possible negative consequences of policy or operational changes;
• Proposes and implements internal department policies including operational, financial, and personnel policies.
• Incumbent develops and establishes operational policies related to alternative mailing services (express mail, presort, and internal mail vendors) including identification of alternative services, coordination of services, implementation of services and follow-up service performance evaluation.
TECHNICAL EXPERTISE:
Public Relations/ Technical Expertise:
• Incumbent provides coordination and serves as liaison with campus departments and outside agencies such as the U.S. Postal Service; works closely with equipment and service vendors and other relevant external agencies; interprets current campus, State, and Federal policies and regulations for Mail Services, and ensures compliance with rules and regulations;
• Keeps campus community in compliance with campus and University policies regarding mail, and informs campus community of these policies as needed; participates in ad hoc task forces as needed to gain input and advice on issues of concern.
• The position is responsible for maintaining effective working relations with all persons or groups affected by, or concerned with, Mail Services; provides information on policies, plans, procedures, and services;
• Listens to customer needs, complaints, and solicits feedback;
• Keeps abreast of mail industry trends; represents Berkeley campus at national level mail conferences and industry meetings and seminars.
Computer-based Systems Analysis and Design:
• Incumbent manages and is responsible for accurate operation of the ZIP+4 national database, campus database, and the data used to mechanically sort mail for processing. This requires an understanding of database management and design as well as specialty knowledge about mail processing.
• Incumbent participates in information needs assessment, documenting requirements, testing and implementation of systems including billing, accounting, and volume programs.
Required Qualifications
• Strong knowledge of mail, package, shipping and express services operations, as well as related policy and regulatory compliance requirements from postal and other services, domestic and international.
• Strong interpersonal skills and ability to work effectively across the organization, at all levels, both internally and externally.
• Strong service orientation skills, ability to multi-task effectively in a varied, challenging environment, sound judgment and decision-making, reasoning, ability to develop original ideas to resolve problems, and strong verbal and written communication skills.
• Strong skills in client services and entrepreneurial spirit and creative thinking.
• Must be proficient in the use of basic computer applications.
Education/Training:
• Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Driving Required
A valid driver's license and DMV check for driving record is required.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://apptrkr.com/1671057
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-927d18f2f8ef384b9e957a51c254a098
Federal Deposit Insurance Corporation (FDIC)
Los Angeles, CA
MAJOR DUTIES:
* Serves as the designated Division of Information Technology (DIT)
Field Office Representative (FOR) for the Chief Information Officer
Organization (CIOO) to implement the Service Level Agreement (SLA) and to
coordinate interface with divisions in Field Offices on DIT IT services
including the implementation of major IT improvements, renovations, and
service implementations within FDIC.
* Monitors the operation and functions of the local area networks
(LAN) within the Field Offices, and the integration with the Regional Office
networks and other telecommunications systems.
* Supports and implements hardware, software and network configuration
of the client server environment of all systems and has functional and
operational responsibility for all IT equipment within the Field Office(s).
* Prepares and coordinates operational specifications and procedures
for the implementation of systems at the Field Office which includes IT
improvements, renovations, and service implementations. Specifies the
hierarchical structure and systems configuration interface plans for
deployed systems.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here .
To qualify at the CG-13 level: Applicants must have 1 year of specialized experience equivalent to at least the grade 12 level in the federal service . Specialized experience is experience troubleshooting and resolving hardware and software issues related to Windows Operating System and MS Office Suite; remote access capabilities; repairing laptops, desktops, and printers; imaging of workstations; and networking consisting of configuring and troubleshooting workstations to connect to wired and wireless networks.
In addition to the minimum qualification requirements listed above, you must also have IT-related experience which demonstrates proficiency in each of the following competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, click here .
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.
Full Time
MAJOR DUTIES:
* Serves as the designated Division of Information Technology (DIT)
Field Office Representative (FOR) for the Chief Information Officer
Organization (CIOO) to implement the Service Level Agreement (SLA) and to
coordinate interface with divisions in Field Offices on DIT IT services
including the implementation of major IT improvements, renovations, and
service implementations within FDIC.
* Monitors the operation and functions of the local area networks
(LAN) within the Field Offices, and the integration with the Regional Office
networks and other telecommunications systems.
* Supports and implements hardware, software and network configuration
of the client server environment of all systems and has functional and
operational responsibility for all IT equipment within the Field Office(s).
* Prepares and coordinates operational specifications and procedures
for the implementation of systems at the Field Office which includes IT
improvements, renovations, and service implementations. Specifies the
hierarchical structure and systems configuration interface plans for
deployed systems.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here .
To qualify at the CG-13 level: Applicants must have 1 year of specialized experience equivalent to at least the grade 12 level in the federal service . Specialized experience is experience troubleshooting and resolving hardware and software issues related to Windows Operating System and MS Office Suite; remote access capabilities; repairing laptops, desktops, and printers; imaging of workstations; and networking consisting of configuring and troubleshooting workstations to connect to wired and wireless networks.
In addition to the minimum qualification requirements listed above, you must also have IT-related experience which demonstrates proficiency in each of the following competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, click here .
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.
Waldron
About Namchak
The Namchak Foundation promotes the growth, study, and practices of the Namchak lineage of Tibetan Buddhism. Namchak helps people from all backgrounds increase happiness and meaning in their lives through meditation practice, community, and retreat, whether they are Buddhist or not.
Namchak LLC is a Missoula, Montana-based company supporting the activities and mission of the Foundation.
The Opportunity and Key Responsibilities
Namchak LLC is looking for a Managing Director to lead this multifaceted and unique endeavor that includes the creation of a web of student groups across the nation, an online supported educational program, and the construction of a retreat complex.
Reporting to a three-member Executive Committee, the Managing Director will lead the day to day operations including supervision of the staff, oversight of the Retreat Ranch build-out, and support of Education and Outreach programs. It will be the Managing Director’s responsibility to support the teams in successfully implementing the strategic plan, meeting goals on time, and within the approved budgets. Every bit as important will be working collaboratively across the organization to ensure a healthy culture and business practices that align and reflect Namchak’s mission and values.
Ideal Candidate Profile
We seek a manager with a collaborative, nurturing nature who will respect Namchak’s vision and goals, and embrace its core values of peace, respect, openness, compassion, honesty, and patience. A guide and mentor at heart, the ideal candidate is a proven people manager and community builder. Strategic and self-motivated, the ideal candidate is able to work independently as well as with the support of the executive leadership team, consultants, volunteers, and fellow staff.
With a successful track record leading operations and teams in multifaceted organizations, the ideal candidat e has strong communications skills to convey the importance of the mission and the transformative educational experience that Namchak’s courses, conversations, and connections can provide. They have the emotional intelligence to support the Executive team and staff to manifest our vision in our authentic and kind dealings with each other as human beings and to sound that same note in the world.
We work with a diverse student body and we are looking for an appreciation of people of diverse ethnicities and orientations.
A full position profile can be found here .
Qualifications Summary
A minimum of five years of executive level managerial experience in a dynamic, multi-faceted environment
Operational leadership track record, strong strategic thinking, and an ability to manage multiple priorities
Proven leadership that embodies respect, teamwork, and collaboration from a diverse and dedicated staff
Demonstrated budget development expertise and the proven ability to interpret, forecast, and manage financial statements
A track-record of backing decisions and assertions with evidence, facts, and data
An undergraduate degree is required
Given the nature and purpose of our organization, we are looking for someone who has a personal meditation practice, and an interest in personal growth is desired
Commensurate with experience, compensation will include an excellent benefits package and salary within the mid $100,000s range.
TO BE CONSIDERED
Please submit your resume and cover letter expressing your passion for the mission and fit for the role via Waldron’s candidate web portal .
The Namchak LLC is an equal opportunity employer.
Applicants who contribute to this diversity are strongly encouraged to apply.
The search for a Managing Director for the Namchak LLC is being assisted by a team from Waldron:
Melissa Merritt
Principal
Direct: 206.792.4300
melissam@waldronhr.com
Eliza Kinrose
Engagement Manager
Direct: 415.529.2057
eliza@waldronhr.com
Joanne Machin
Senior Associate
Direct: 206.792.4219
joanne@waldronhr.com
Full Time
About Namchak
The Namchak Foundation promotes the growth, study, and practices of the Namchak lineage of Tibetan Buddhism. Namchak helps people from all backgrounds increase happiness and meaning in their lives through meditation practice, community, and retreat, whether they are Buddhist or not.
Namchak LLC is a Missoula, Montana-based company supporting the activities and mission of the Foundation.
The Opportunity and Key Responsibilities
Namchak LLC is looking for a Managing Director to lead this multifaceted and unique endeavor that includes the creation of a web of student groups across the nation, an online supported educational program, and the construction of a retreat complex.
Reporting to a three-member Executive Committee, the Managing Director will lead the day to day operations including supervision of the staff, oversight of the Retreat Ranch build-out, and support of Education and Outreach programs. It will be the Managing Director’s responsibility to support the teams in successfully implementing the strategic plan, meeting goals on time, and within the approved budgets. Every bit as important will be working collaboratively across the organization to ensure a healthy culture and business practices that align and reflect Namchak’s mission and values.
Ideal Candidate Profile
We seek a manager with a collaborative, nurturing nature who will respect Namchak’s vision and goals, and embrace its core values of peace, respect, openness, compassion, honesty, and patience. A guide and mentor at heart, the ideal candidate is a proven people manager and community builder. Strategic and self-motivated, the ideal candidate is able to work independently as well as with the support of the executive leadership team, consultants, volunteers, and fellow staff.
With a successful track record leading operations and teams in multifaceted organizations, the ideal candidat e has strong communications skills to convey the importance of the mission and the transformative educational experience that Namchak’s courses, conversations, and connections can provide. They have the emotional intelligence to support the Executive team and staff to manifest our vision in our authentic and kind dealings with each other as human beings and to sound that same note in the world.
We work with a diverse student body and we are looking for an appreciation of people of diverse ethnicities and orientations.
A full position profile can be found here .
Qualifications Summary
A minimum of five years of executive level managerial experience in a dynamic, multi-faceted environment
Operational leadership track record, strong strategic thinking, and an ability to manage multiple priorities
Proven leadership that embodies respect, teamwork, and collaboration from a diverse and dedicated staff
Demonstrated budget development expertise and the proven ability to interpret, forecast, and manage financial statements
A track-record of backing decisions and assertions with evidence, facts, and data
An undergraduate degree is required
Given the nature and purpose of our organization, we are looking for someone who has a personal meditation practice, and an interest in personal growth is desired
Commensurate with experience, compensation will include an excellent benefits package and salary within the mid $100,000s range.
TO BE CONSIDERED
Please submit your resume and cover letter expressing your passion for the mission and fit for the role via Waldron’s candidate web portal .
The Namchak LLC is an equal opportunity employer.
Applicants who contribute to this diversity are strongly encouraged to apply.
The search for a Managing Director for the Namchak LLC is being assisted by a team from Waldron:
Melissa Merritt
Principal
Direct: 206.792.4300
melissam@waldronhr.com
Eliza Kinrose
Engagement Manager
Direct: 415.529.2057
eliza@waldronhr.com
Joanne Machin
Senior Associate
Direct: 206.792.4219
joanne@waldronhr.com
Character Lab
Character Lab is looking for a Junior Product Manager with experience in user research. Reporting to the Director of User Experience, the Junior Product Manager will support the development and maintenance of Character Lab Research Network’s digital platform. This is an exciting opportunity for a user-oriented, innovative professional to have a tremendous impact by ensuring we develop and maintain the systems to advance the science and practice of character development.
Our digital platform is hosted by Qualtrics, and is a combination of standard Qualtrics products as well as custom products designed in collaboration with and developed by Qualtrics’ engineering services teams. This unique combination of technology allows Character Lab Research Network to facilitate character development research activities at our partner schools in a convenient and secure online format.
The Junior Product Manager will use lean UX research methods to inform input into the strategic development of our digital platform including the development of the product roadmap, fostering and maintaining relationships with key external partners such as Qualtrics, and collaborating with key stakeholders to design and advance the development of new digital products. In close collaboration with the Director of User Experience, they will be encouraged to make recommendations for process improvements as necessary.
About Character Lab
Character Lab is a nonprofit devoted to advancing the science and practice of character development. We were founded in 2012 by two educators (Dave Levin and Dominic Randolph) and one scientist (Angela Duckworth) who see character development as essential to helping all children thrive.
Our research has shown that success and well-being depend on a multitude of strengths that are organized into three dimensions: interpersonal, intrapersonal, and intellectual. Interpersonal strengths like gratitude and empathy enable caring relationships with other people; intrapersonal strengths like grit and growth mindset enable achievement; and intellectual strengths like curiosity and humor enable a fertile life of the mind.
To advance the science of character development, Character Lab connects leading psychologists with middle and high schools across the country. To advance the practice of character development, Character Lab translates research findings into Playbooks, instructional materials co-created with scientists, educators, and designers. To learn more, see our most recent Annual Letter .
Our culture is both challenging (we’re never done improving) and supportive (one of our core values is excessive generosity). We are a small team of full-time designers, educators, and scientists (and one dog) under one roof. To learn more, read our Culture Book .
Qualifications
Bachelor’s degree and at least 2 years of professional experience in research, product management, UI/UX, or a related field/discipline
A strong scientific background is preferred
Detailed understanding of product roadmaps and the product development cycle
Experience planning, moderating, executing and analyze a range of user research methods (interviews, usability tests, surveys, analytics, etc.)
Ability to think strategically and identify system improvements
Excellent interpersonal and communication skills
Exceptional organizational and project management skills
Strong attention to detail
Comfort working with diverse team to rapidly iterate, build, test, and launch features
Required skills: User research and testing, wireframing, development of a minimum viable product, engaging stakeholders and establishing product buy-in, product roadmap development and navigation
Fierce work ethic and sense of purpose, with the ability to work well as part of a dynamic start-up
Key Responsibilities
Lead full cycles of user research, including open-ended discovery and concept testing
Managing Character Lab Research Network short-term roadmap
Working collaboratively with external vendors’ engineering and development teams to communicate product specifications, clarify design and development needs, and manage those teams’ adherence to timelines and outputs
Working with the UX Researcher/Director of Research Infrastructure to move the long-term roadmap forward
Collaborating with users and user proxies to write requirements and wireframe new feature ideas
Making data-driven recommendations for changes based on user testing, research, and feedback
User testing features with customers and other stakeholders
Additional responsibilities as assigned
Physical Demands/Environmental Factors
Frequent, prolonged, and irregular hours of duty
Occasional travel for work-related responsibilities and needs
Compensation
Competitive salary is commensurate with experience and skills. All full-time employees receive a comprehensive benefits package.
Full Time
Character Lab is looking for a Junior Product Manager with experience in user research. Reporting to the Director of User Experience, the Junior Product Manager will support the development and maintenance of Character Lab Research Network’s digital platform. This is an exciting opportunity for a user-oriented, innovative professional to have a tremendous impact by ensuring we develop and maintain the systems to advance the science and practice of character development.
Our digital platform is hosted by Qualtrics, and is a combination of standard Qualtrics products as well as custom products designed in collaboration with and developed by Qualtrics’ engineering services teams. This unique combination of technology allows Character Lab Research Network to facilitate character development research activities at our partner schools in a convenient and secure online format.
The Junior Product Manager will use lean UX research methods to inform input into the strategic development of our digital platform including the development of the product roadmap, fostering and maintaining relationships with key external partners such as Qualtrics, and collaborating with key stakeholders to design and advance the development of new digital products. In close collaboration with the Director of User Experience, they will be encouraged to make recommendations for process improvements as necessary.
About Character Lab
Character Lab is a nonprofit devoted to advancing the science and practice of character development. We were founded in 2012 by two educators (Dave Levin and Dominic Randolph) and one scientist (Angela Duckworth) who see character development as essential to helping all children thrive.
Our research has shown that success and well-being depend on a multitude of strengths that are organized into three dimensions: interpersonal, intrapersonal, and intellectual. Interpersonal strengths like gratitude and empathy enable caring relationships with other people; intrapersonal strengths like grit and growth mindset enable achievement; and intellectual strengths like curiosity and humor enable a fertile life of the mind.
To advance the science of character development, Character Lab connects leading psychologists with middle and high schools across the country. To advance the practice of character development, Character Lab translates research findings into Playbooks, instructional materials co-created with scientists, educators, and designers. To learn more, see our most recent Annual Letter .
Our culture is both challenging (we’re never done improving) and supportive (one of our core values is excessive generosity). We are a small team of full-time designers, educators, and scientists (and one dog) under one roof. To learn more, read our Culture Book .
Qualifications
Bachelor’s degree and at least 2 years of professional experience in research, product management, UI/UX, or a related field/discipline
A strong scientific background is preferred
Detailed understanding of product roadmaps and the product development cycle
Experience planning, moderating, executing and analyze a range of user research methods (interviews, usability tests, surveys, analytics, etc.)
Ability to think strategically and identify system improvements
Excellent interpersonal and communication skills
Exceptional organizational and project management skills
Strong attention to detail
Comfort working with diverse team to rapidly iterate, build, test, and launch features
Required skills: User research and testing, wireframing, development of a minimum viable product, engaging stakeholders and establishing product buy-in, product roadmap development and navigation
Fierce work ethic and sense of purpose, with the ability to work well as part of a dynamic start-up
Key Responsibilities
Lead full cycles of user research, including open-ended discovery and concept testing
Managing Character Lab Research Network short-term roadmap
Working collaboratively with external vendors’ engineering and development teams to communicate product specifications, clarify design and development needs, and manage those teams’ adherence to timelines and outputs
Working with the UX Researcher/Director of Research Infrastructure to move the long-term roadmap forward
Collaborating with users and user proxies to write requirements and wireframe new feature ideas
Making data-driven recommendations for changes based on user testing, research, and feedback
User testing features with customers and other stakeholders
Additional responsibilities as assigned
Physical Demands/Environmental Factors
Frequent, prolonged, and irregular hours of duty
Occasional travel for work-related responsibilities and needs
Compensation
Competitive salary is commensurate with experience and skills. All full-time employees receive a comprehensive benefits package.
