San Francisco, CA, USA
The Research Associate provides in-house research and evaluation support for specific Exploratorium projects requiring proficient language skills in either Spanish or Chinese dialects common to San Francisco (Mandarin or Cantonese). Participating as a member of a collaborative project team, the Research Associate designs and carries out project-appropriate evaluation studies in both English and the second language (Spanish or Chinese). The Research Associate is responsible for implementing the studies, including coordinating and training others to assist in these efforts. The Research Associate prepares written reports and may represent the Exploratorium at conferences and outside meetings. The Research Associate assists more senior staff in the development of project-based research projects as well as new grant proposals. Applicants for this position must be fluent and biliterate in English and the second language. The position reports to the Director of Visitor Research and Evaluation.
Work collaboratively with project teams, senior staff and external partners as appropriate to implement research and evaluation goals
Assist in the design and carry out the implementation of front-end, formative and remedial evaluation studies, including developing protocols, collecting, entering, coding and analyzing data
Conduct open-ended interviews (both oral and written) in English and Spanish or Chinese with visitors and others
Solicit written consent from visitors to be audiotaped in English and Spanish or Chinese
Conduct literature reviews to support research and evaluation efforts
Coordinate and train staff and volunteers for evaluation studies as needed
Generate written documentation of project research and evaluation process and results
Represent Exploratorium work internally, and at conferences and other professional meetings
Contribute to the development of proposals for new research and evaluation projects
As appropriate to specific projects, coordinate with external partners, participating in meetings and sharing information
Other duties, as assigned
Masters Degree, preferably in social science, education, or related field, or equivalent experience
Minimum 2 years experience in educational research and evaluation, preferably in museums or other informal educational environments
Fluent and biliterate in English and Spanish or Chinese (assessment will be administered); bicultural a strong plus
Ability to review, transcribe, and translate data from Spanish or Chinese into English
Demonstrated experience, flexibility, and outstanding skills in working collaboratively, especially on project teams
Experience in contributing to research or evaluation plans, data collection protocols and instruments
Excellent written and oral communications skills
Experience in conducting in-depth literature reviews, coding qualitative data and using statistics to conduct basic analyses
Work is accurate, rigorous, and detail-oriented
Technology fluency in using the web, apps, as well as data analysis software such as SPSS and Excel
Ability to move from place to place; use a computer terminal and telephone; able to lift and carry up to 25 pounds short distances; can bend, twist, reach, grasp; can recruit participants on the museum floor for long periods of time
Open until December 14th, 2018.
This is a fixed-term, full-time (37.5 hours per week), exempt, union position, which includes benefits. The fixed-term is scheduled to begin January 1, 2019 and end December 31, 2021. Please, no phone calls in regards to this job.
The Exploratorium is committed to providing equal employment without regard to race, color, religious expression, sex, sexual orientation, gender identity or expression, national origin, age, disability, ancestry, genetic information, citizenship, marital status, pregnancy, veteran’s status or any other class protected by applicable law.
The Exploratorium will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.
MPN Diversity Recruiters
Dallas, TX, USA
Hiring Employer: Client Confidential c/o MPN Diversity Recruiters
Employer Size: Fortune 50 Multinational Corporation
Group/Department: EG - Customer Experience Team
Job Type: Full-Time, Contract-to-Perm
Position Level: III or IV
Job Location: Dallas, TX (candidates must be willing to relocate to Dallas)
Job Duration: 6-12 months and longer
Interview Process: Phone/Skype + Hacker Rank session
Visa: Should have EAD – Non Locals OK
Critical Required Skills:
Hands On Java development: 10-14 years
Microservices: 3-4 years
RESTful: 5-6 years
React.js: 2-3 years
Kafka: 2 years
Kubernetes/Docker: 2-3 years
CI/CD: 3 years
Cloud technologies: 3 years
How to Apply
Please send your resume and salary requirements to Recruiting@mpnDiversityJobs.com .
***Qualified candidates only ****
Hiring Company is a Fortune 500 equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Leadership for Educational Equity
About Leadership for Educational Equity
Leadership for Educational Equity (LEE) is a nonprofit, nonpartisan leadership development organization dedicated to developing its members’ potential to ensure every child has the opportunity to receive an outstanding education. Our kids and communities need more leaders who believe that educational inequity is a solvable problem. We believe that when our members are organized and reach positions of leadership, they’ll serve as a transformative force for students, communities and the broader movement for educational equity. LEE is a diverse team of passionate and talented individuals committed to making a difference. We are a high-growth, results-oriented organization that operates in an entrepreneurial environment deeply invested in continuous improvement. If you would like to become part of our team and join the fight for educational equity, or if you would simply like to learn more about what we do, please visit educationalequity.org.
Leadership for Educational Equity (LEE) is a nonprofit, nonpartisan leadership development organization dedicated to developing its members’ potential to ensure every child has the opportunity to receive an outstanding education. The Director, Coaching and Virtual Learning leads LEE’s early stage member exploration and development work through virtual learning and coaching. They are responsible for developing the vision, strategy, and process for early stage member exploration across multiple public leadership pathways, particularly as pertains to: growing and developing a strong pipeline of diverse, innovative leaders; creating and implementing highly effective and scalable interventions (e.g., coaching, online and self directed learning); and, increasing the number of leaders across all pathways who have clarified next steps in their work toward educational equity in their communities. Specifically, the Director will be responsible for virtual learning strategy, program design and execution, cross-team partnerships, communications and member engagement, and most of all, development of leadership clarity and competencies. Our kids and communities need more leaders who believe that educational inequity is a solvable problem. We believe that when our members are organized and reach positions of leadership, they’ll serve as a transformative force for students, communities and the broader movement for educational equity. LEE is a diverse team of passionate and talented individuals committed to making a difference. We are a high-growth, results-oriented organization that operates in an entrepreneurial environment deeply invested in continuous improvement. If you would like to become part of our team and join the fight for educational equity, or if you would simply like to learn more about what we do, please visit educationalequity.org.
Position Location: Flexible
Travel Requirements: 15-20%
Innovate to scale on LEE’s engagement with members across all pathways by designing and overseeing high-quality online resources and experiences for members exploring public leadership
Leverage technology such as video, self-assessments, online modules, and self directed learning to expand our reach and increase the efficiency of our outreach and inspire work
Develop self-directed modules that can be integrated with one-on-one coaching, webinars and/or cohort-based programs to guide members through exploring and discovering their unique pathway to impact as public leaders
Facilitate virtual learning and leadership exploration by monitoring participants’ progress, reviewing submissions, and managing discussion forums, as well as recruiting and tracking participants in partnership with other LEE staff
Coaching for members exploring public leadership
Provide group coaching, office hours, and/or one on one coaching to help members explore what drives them, see how their skills and strengths align with public leadership, and prepare them to take a next step grounded in liberatory consciousness and LEE’s leadership development competencies
Refine coaching and support methodology and materials to help early stage members assess and grow leadership competencies
Lead member engagement and communications strategy
Create and execute strategic member engagement plans and targeted messaging for all initiatives related to early stage member coaching and online courses
Design and implement systems for recruiting, re-directing, and tracking members participating in early exploration work
Create systems for tracking and reporting on both participation and growth/impact goals
5 years professional experience, including at least two years working to design and/or lead online or blended learning in a variety of formats for adult learners
Familiarity with the “civic change” sector and a deep understanding of best practices for changing policies and systems through advocacy, organizing, policy and political action
Strong instructional design and facilitation skills, including a thorough understanding of adult learning principles and effective virtual and in-person training methodologies, especially from a diversity, equity and inclusion lens
Experience coaching leaders and playing a role in their long-term leadership development
Entrepreneurial spirit with demonstrated ability to design and launch new initiatives with multiple stakeholders
Proven ability to build and leverage relationships with diverse audiences and partners
Excellent verbal and written skills
Demonstrated ability to plan strategically, prioritize time, and manage implementation of plans in fast-moving, changeable environments
Flexible schedule, including willingness to travel approximately 15-20% of the time and ability to work evening and weekend hours, as needed
Coaching certification or experience directly supporting the leadership development of others through teaching, training, mentoring, or coaching
Benefits and Salary
Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included.
An Equal-Opportunity Employer with a Commitment to Diversity
Leadership for Educational Equity is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.
An affirmative action-equal opportunity employer.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
Alpharetta, GA, USA
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Ability to support a team of Inbound Representatives in addition to working directly to support the National Sales Center team to ensure strong sales performance. The candidate should have the ability to multi-task between two areas and work with a variety of different leaders and employees with different performance goals.
Responsible for staff related decisions, managing a team in a call center environment. Coach, guide and direct staff to provide effective service to agents and customers with their product, procedure, billing and underwriting eligibility related questions. Support leadership team by handling day to day operations as well as the strategic management of the business team to ensure the achievement of the team's customer service and financial objectives. Under general direction, the Business Center Team Manager provides guidance and direction in leading a business center team (center support, phones or account/policy processing) to ensure achievement of team goals and financial objectives. Leads assigned team to reach the overall organization objectives and operational excellence. [This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)
Primary Location: Alpharetta - Georgia - United States
Job Category: Customer Service
Position Type: Experienced/Professional
Target Openings: 1
Primary Job Duties & Responsibilities
Develops strong relationships with multiple business units and cross functional teams. Leads and/or participates in business strategy and to continually enhance operational effectiveness and achieve business objectives. Accountable for workload, workflow, and customer service to maximize efficiency. May be individually accountable for a line(s) of business, functions or multiple business units that span across a region. Accountable for attracting, retaining and developing talent and coordination of onboarding and training. Accountable for decisions related to hiring, termination and compensation. Drive and manage day-to-day activities to meet production goals, ensure compliance, audit, performance and quality standards are achieved and maintained at defined service level agreements utilizing all available resources in a cost effective manner. Coaches employees toward business performance standards, individual performance and development objectives. Works with the command center/workforce administration to meet service levels as applicable. Continually look for improvements in workflows, processes, and data. Drive results by implementing appropriate performance expectations / management through effective coaching and mentoring. Assists leadership team in managing team expenses. Supports and implements emerging business plans and strategies. Proactively builds favorable business relationships with internal and external customers. Leads and/or participates on special projects. Stays abreast of new product information and system changes. Leads the effective implementation of new technologies and the utilization of existing systems and provide management information reports as required. Monitors operations to ensure compliance with governmental requirements external environment and competitive landscape. Engages directly with BI Operations Sourcing Team and vendor partners. Perform other duties as assigned.
2 years experience in an insurance, operations or call center environment required.
Education, Work Experience & Knowledge
College degree preferred. 3 years experience in an insurance, operations, or call center environment preferred. 2 years of management experience preferred. Advanced knowledge of business products, processes and procedures. Advanced communication, negotiation leadership and people development skills. Advanced performance management and problem solving skills.
Job Specific & Technical Skills & Competencies
Strong knowledge of product and associated processes. Strong verbal and written communication skills Effectively communicate with business partners, peers and all leadership levels Demonstrates solid performance management skills. Strong keyboard and systems navigation skills Skillful with Word and Excel Knowledge of business center/insurance operations. Superior customer service and policy service skills. Solid interpersonal and negotiation skills. Strong Problem solving skills. Shares information and can maintain confidentiality Leadership; Change Leadership: Ability to effectively lead rapid change Teamwork: Collaboration across operations organization Models the way for employees Consistently sets clear direction by defining goals and priorities Can make quick informed decisions Develops a high degree of trust through demonstrated personal integrity, ethics and commitment to doing the right thing Motivates others to achieve the highest standards Customer Focus: Identifies customer needs and takes appropriate action to meet those needs. Acts with a sense of urgency. Demonstrates a commitment to superior service. Demonstrates a strong knowledge of the internal and external conditions that have the potential to affect customer service. Business Knowledge: Solid knowledge of Policy Services functions, procedures, policies, etc. Understanding of the Property Casualty insurance business: products, field operations and support systems and any related challenges. Resource Management: Utilizes available external and internal resources to meet needs and expectations while remaining within approved budget. Continually seeks ways to implement expense reduction initiatives and/or produce work more efficiently while ensuring that Operations objectives are met. Management: Hires competent people. Challenges employees to take responsibility for their performance and their development. Takes responsibility for decisions and actions. Manages own work and directs the work of others. Effectively coaches and mentors staff; delegates responsibility. Understands the business and responds to all related issues, concerns and proactively problems. Resource Management; Business Knowledge (accounting, underwriting, agency); Systems knowledge (policy issuance, billing, MI); Agency Management/Project Management; Demonstrated leadership and strong interpersonal skills. Ability to evaluate and determine planning and forecasting needs
Weekend work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Use of Keyboards, Sporadic 10-Key - Continuously
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.