Travel Customer Support Specialist

Kopp Travels • Remote (Wilmington, North Carolina, United States) • 18h ago

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
Assist with travel bookings, changes, cancellations, and special requests
Provide accurate information about destinations, travel requirements, and agency policies
Follow up with clients to confirm trip details and overall satisfaction
Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

Excellent written and verbal communication skills
Customer service experience (travel or hospitality experience is a plus, but not required)
Organized, dependable, and detail-oriented
Comfortable using technology and learning booking platforms and systems
Passionate about travel and helping others create memorable experiences

What We Offer

100% remote position with flexible scheduling
Opportunities for growth within the agency
Travel perks and exclusive industry discounts
Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.

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