Description

ABOUT REVELxp

REVELxp is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!

We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

Position Summary

The General Manager’s (GM) primary responsibility is the oversight, management, and operation of events at a designated location. The GM recruits local staff, hires qualified individuals, and provides training based on our company service excellence standards. The GM manages the team and the event operations at the venue on event days. The GM leads an exciting and multi-faceted portfolio of events, providing leadership to event management staff and ensuring the delivery of operational excellence with unsurpassed customer service. In addition, the GM serves as the primary point of contact for on-site business partners and is responsible for cultivating and growing the business. Due to the timing and nature of sporting and other events, this position involves night and weekend work and the potential for some travel.

This position functions under the supervision of the Regional General Manager.

Key Responsibilities

Primary duties to include, but not limited to the following:

Provide leadership to the staff for the account in the office and at events
Communicate regularly with the REVELXP Staffing Operations Management Team to provide regular updates on the internal and external account operations
Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships
Lead large-scale staff training on both company and client’s venue standards. Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties are common topics, among others, that will be addressed
Create and track all event invoices at the account while using the REVELXP workforce management solution system
Ensure compliance with all company administrative policies and procedures
Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account

Requirements

Minimum Requirements

Bachelor’s degree and a minimum of two years of large-scale sports & event management experience or collegiate/professional football experience
Demonstrated leadership in managing large groups of people in a fast-paced environment
Previous football operations (or large event) experience required
Possess a passion for customer service
Lead by example professionally and personally
Have excellent verbal and written communication skills and comfortable speaking in front of large groups for staff training and other engagements
Proficiency in Microsoft Office (Word and Excel)
Be able to respond to change in a positive and productive manner
Demonstrate organization and attention to small, critical details
Be able to handle multiple tasks
Be able to operate in a quick, energetic manner
Excellent problem solving and negotiation skills
Excellent interpersonal skills; comfortable providing and receiving feedback and doing so in a professional manner

Physical Requirements

Ability to stand and walk for extended periods during events
Ability to lift and carry items up to 40 pounds (e.g. event materials, signage)
Ability to bend, stoop, and reach
Manual dexterity to handle event materials and technology
Ability to work in varied environmental conditions, including outdoor spaces
Good visual acuity and attention to detail
Ability to travel to event sites, as needed

Work Environment

Combination of office and on-site event environments
Fast-paced conditions during live events
Frequent interaction with clients, vendors, and large groups
Frequently required to work, evenings, weekends, holidays, or multi-day work assignments, as needed
Position functions with a significant independence in the management of day-to-day duties and responsibilities
Long periods of standing and constant movement around the event venue are expected on event days. Longer hours/days are necessitated by large events and training sessions.
Long periods of sitting while on the phone and at the computer are common on office days.

BENEFITS

Healthcare with HSA and FSA
Retirement plan with 401(k) match
Paid Time Off, Sick Leave, Holidays, Floating holidays and other paid leave

Note: Applicants are considered on a rolling basis.

REVELxp

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