This is a Hybrid position.

Position Summary

The Non-Profit Partnerships Director role serves as a fundraising leader and is responsible for developing and executing a fundraising plan to support the mission of Operation Warm. This role oversees the acquisition, retention, and growth of non-profit partnerships across the country. Operation Warm's non-profit partners include charities, service clubs, schools, unions, and trade associations.

This role will be part of the fundraising management team. This position has direct oversight and supervision of the non-profit partnerships team. This is a player-coach role.

Essential Duties and Responsibilities

Set and achieve revenue targets in collaboration with senior leadership. Develop and own non-profit acquisition, retention, growth and stewardship plan in collaboration.

Identify, measure and track KPIs for the team including but not limited to account retention, revenue goals, pipeline management and growth goals

Use Salesforce and performance data to identify trends, risks, and growth opportunities
Lead day-to-day partner management to ensure retention and growth by serving as a trusted advisor who shares insights and continually seeks opportunities for growth
Maintain dialogue and identify trends in donor/partner needs and activities
Engage with high value partnerships to build trust

Drive innovation and overall continuous improvement in processes
Ensure monthly forecast is accurate
Create and deliver engaging formal presentations to potential partners in small- and large- scale environments
Ensure team follows established outreach protocol for and accurately maintain all records in Salesforce

Collaborate and coordinate with Operation Warm departments to ensure the execution of all obligations to partners

Leadership

Contribute to annual budgeting, planning efforts, and strategy development
Develop and manage relationships with the executive team by providing regular updates and quarterly presentations
Foster a collaborative and mission-aligned team environment that encourages innovation and accountability
Attend (occasionally lead) and participate in Operation Warm in-person events.

Supervisory Responsibilities

Provide direct supervision and leadership of staff, including hiring, coaching, training, scheduling, performance reviews, staff development, timesheet approval, and workplace oversight.
Uphold and enforce the company's policies and procedures and work with Human Resources to correct and support employee behavior and underperformance, when needed
Work with the Human Resources department to create job descriptions, hire competent personnel, and oversee employee training programs in your areas of direct supervision. Support career development.

Basic Job Qualifications

BA or BS undergraduate degree
7+ years managing fundraising/sales team pipelines
Previous team leadership or management of a revenue/fundraising accountable team

Other Qualifications

Proven experience working cross functionally and managing indirectly through influence and alignment

7+ years of progressive responsibility developing donor/partnership relationship, outreach and/or successful sales
Strong relationship-building and communication skills, with a proven ability to influence and engage external stakeholders.
Experience working in high-growth, performance focused environments
Experience using data to manage pipelines, forecasts, account portfolios and team performance
Strong organizational skills with an ability to manage multiple projects and deadlines
Proactive, with a results-driven and problem-solving approach
Exceptional communication, negotiation and presentation skills
Ability to move between strategic planning and hands on execution
Demonstrated experience creating dynamic and effective presentation decks
Expertise with suite of Microsoft Office products
Experience using Salesforce or other CRM
Experience working in a Non-profit organization required
Unwilling to accept any unethical conduct or outcomes that threaten the mission or values of Operation Warm
Spanish language skills preferred
This position requires some travel.

*Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

Operation Warm

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Non-Profit Partnerships Director