Duke University Talent Identification Program
Duke Talent Identification Program is seeking a Director of Program Operations reporting to the Director of Educational Programs. The Director of Program Operations manages and oversees the operations of TIP face-to-face educational programming which serves over 7,000 students annually. The position oversees the systematic integration of the work of 12 year-round and 800 seasonal TIP staff with the work of the supporting divisions across TIP, as well as at the 25+ host university and research sites across the United States and Costa Rica to ensure that materials, process, plans are in place for the operations of the programs. If you are interested in applying, please submit an electronic application with a cover letter and resume to the Duke HR Careers page at https://hr.duke.edu/careers/apply for requisition # 401357313 prior to the close of the position on January 16, 2018. Work Performed: Program Implementation – 40% Lead the administration, coordination, direction, and oversight of the daily operations and planning of the Duke TIP face-to-face educational programs, with over $20 million in budgetary oversight, inclusive of five program models operating seasonal sites on 25+ university campuses or research sites. Direct tasks and responsibilities of 12 year-round and 800 seasonal TIP staff across the division to assure the timely development of effective materials and practices for operating sites and oversee the workflows necessary to implement across sites, including the development training for the seasonal administrative teams at 15+ summer host university and research sites. Provide project management support on business process redesign and implementation. During summer programs (June-August), remain available at all times by telephone and in-person, including evenings, nights, and weekends to manage emergencies and challenges at any/all of the 25+ sites, assist the director in overseeing the work of the programs, assisting and consulting with site supervisors on judgment calls and interpretation of policies; travel to host sites to ensure proper program preparedness and monitor program operations. Develop management information reports and/or briefings, assist in making policy decisions and develop presentation materials in support of Educational Programs; maintain effective liaison with Duke University administrators, host campus administrators, programs or offices in order to accomplish program objectives. Manage performance, train, coach, and motivate division personnel. Directly supervise, manage, and evaluate a team of 12 year-round and 800 seasonal TIP staff that implement the face-to-face educational programs. Identify further opportunities for training and development of staff. Recommend various personnel actions including, but not limited to, hiring, promotions, performance appraisals, development plans, and vacation schedules for both full time and seasonal staff. Develop the administrative framework required to support year-round and seasonal staff training, and development of new program models; formulate policies, procedures and schedules to support site operations and initiatives. Develop systems of operations with assistant directors that assure the timely execution of processes for setting up and tracking programming arrangements at host campus sites. Oversee the timely monitoring, reporting, and verification of expenditures. Collaborate in the recruitment, hiring, training, and supervision of summer Educational Programs employees. Create methods, procedures and systems to support program initiatives and records maintenance; evaluate and measure the effectiveness of training and development programs. Collaborations – 40% Collaborate with the Director of Educational Programs and TIP staff to develop guiding principles, strategies and plans; conduct needs assessments; determine education, training and development priorities based on assessed needs, business impact and available resources. Assist the Director of Educational Programs in the development of short and long-term financial plans that maintain financial stability and sensitivity to the level of student fees. Assist with development and management of the program budgets. Assure compliance of assigned fiscal operations and performance contracts consistent with Duke University and Duke TIP policies and procedures. Assist with the review, negotiation and approval of performance and service- related contracts. Conduct research, collect data and write reports to support the timeliness, accuracy and quality of business decisions. Represent the Duke TIP educational programs at various events on and off campus. Divisional Communication – 20% Establish and maintain consistent communication with the Director of Educational Programs, assistant directors, coordinators, and other TIP staff to make sure all deliverables and expectations are being met. Work with TIP staff across the organization (such as marketing, finance, information technology, and admissions) to coordinate the deadlines and workflows that various programs use to implement program operations. Work with Educational Programs and other TIP staff to coordinate the work flows necessary to actualize. Assist in the evaluation of various programs within Educational Programs; prepare reports and analyses and make recommendations regarding program direction and operations. Perform other related duties incidental to the work described herein. Qualifications: Education: Work requires analytical, organizational and communication skills generally acquired through completion of a bachelors degree program. Master’s degree or equivalent preferred. Experience: 5years of administrative management and supervisory experience, or an equivalent combination of relevant education and/or experience preferred. Preferred Work Experience: Requires a minimum of 7 years of experience in K-12 education. Skills: Commitment to Duke TIP’s mission and ability to lead the implementation of TIP’s face-to-face educational programs at 25+ university sites. Excellent oral and written communication skills. Must be able to communicate professionally and confidently with a wide variety of constituents, including Duke TIP staff, Duke University administrators, university site contacts, current, prospective, and alumni families. Natural ability to provide positive customer service to students, parents, staff, and university contacts, especially when discussing confidential and challenging student or staff related concerns. High level of creativity, initiative, motivation and team orientation and willingness to set an example for effective leadership and teamwork. Proficiency in project management strategies and tools, database tools, and Microsoft Office Programs: Excel, Word, PowerPoint. Demonstrated ability to handle sensitive and confidential information and issues on a daily basis. Ability and willingness to work evenings and weekends and travel, especially while programs are in session. Physical Location of Job Building Name: Power House; 300 Fuller Street, Durham, NC 27701 Minimum Qualifications Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.