Director of Emergency Services

  • MPN Diversity Recruiters
  • Seattle, WA
Full Time Executive Management Nonprofit Program Management Strategy

Job Description


  • This position oversees all aspects of MPN Diversity Recruiters Confidential Client's emergency services shelter and day service programs.
  • The Director is responsible for setting the strategic direction, annual goals and measures for success, and ensures the financial health of services provided through the development of appropriate organizational structure, financial reporting and accountability.
  • The Director communicates effectively and supports program management staff to ensure optimal delivery of services and helps in establishing goals for Emergency Services that align with the agency’s mission and values.
  • The Director is responsible for developing and strengthening key relationships across the organization and within the community to expand profitability, efficiency, service levels, and availability of shelter and emergency service for those who are housing insecure in the community.


Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Executive Leadership

  • Serve as a key member of the executive team sharing in overall responsibility for the development and implementation of the strategic plan and addressing critical strategic issues in financial strategies, operational and programmatic matters that promote the agency’s long-term sustainability.
  • Acts as a representative and project a favorable image of the agency to key external stakeholders, including government agencies, private funders, community and/or congregational organizations, and nonprofit organizations involved in the building and maintenance of partnerships and coalitions to develop policy, sustain key activities, and identify future program and funds.
  • Contribute to the development and support the implementation of agency vision which inspires staff, motivates volunteers, and engages the broader community to be part of the solution to homelessness through their direct participation and support to an array of programs and services.
  • Take prompt corrective action on issues that are breech of policy or put staff, residents, buildings or funding investments at physical, legal, financial or relationship risk.
  • Represent agency at key meetings with providers and policy makers (as directed) to provide our perspective for public policy on issues of homelessness and affordable housing.
  • Ensure that all building and program sites are good neighbors within their communities.


Strategic Program Management

  • Accountable for the successful implementation of strategic priorities across all programs.
  • Ensure the successful deployment of program deliverables consistent with financial and contract mandates, guided by strategic goals of community, growth and stability, and informed by an equity framework.
  • Leverage multiple funding sources to support and broaden existing programs.
  • Responsible for the overall quality of program design and service delivery.
  • Evaluate results of key performance measures to inform key decisions including resource deployment, staff training, and program design.
  • Cultivate a commitment to best practices and continuous improvement.
  • Implement strategies, policies and practices for the emergency service programs consistent with the organizational strategic plan and the core values of stability, growth, and community.  
  • Ensure the successful operation of existing emergency service programs through the collaborative management of program coordinators and program managers.
  • Collaborate with other departmental team members in alignment with the mission and values.
  • Supervise and support Program Managers to plan, organize, and direct the activities of their programs including team supervision, budget development and oversight.
  • Identify gaps and opportunities for internal community development within locations to ensure that they are places of belonging. 

Financial Management

  • Ensure all contracts related to emergency services are sound, understood, and signed off on prior to signing.
  • Ensure all programs meet accounting requirements in accordance with financial measures.
  • Ensure quality budgets to reduce the possibility of over expenditure or contract dollars not spent.


  • Enhance diversity, equity and inclusion in all aspects of the organization. our staff, our clients, and the staff of our community partners are diverse in many ways. We consider this diversity to be an important asset. It is expected that all of our employees function with awareness, knowledge, and interpersonal skill when engaging people of different backgrounds, assumptions, beliefs, values, and behaviors.



  • Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise Program Managers.
  • Interview, hire, and train staff.
  • Plan, assign and direct work
  • Monitor performance
  • Provide recognition to staff
  • Provide coach/counseling and discipline, when necessary
  • Address complaints and resolve problems


  • Ability to rapidly assess and deploy strategies and actions which will further program performance and ultimately the organization.
  • Demonstrated knowledge of best practices in day and emergency services operations.
  • Ability to prepare, analyze and manage budgets.
  • Ability to write grants and proposals; familiarity with federal, state, and local funding opportunities.
  • Ability to manage and expand client-focused programs.
  • Knowledge of applicable federal, state, and local laws and regulations to ensure necessary programmatic compliance.
  • People management skills including employee development, delegation, performance feedback, hiring, and progressive discipline.
  • Ability to influence external partners to further goals of the organization.
  • Promote a team environment that values, encourages and supports differences.
  • Ability to work independently and as part of a team particularly to be able to exercise sound decision making in the absence of supervision, with strong collaboration skills.
  • Relate openly and comfortably with diverse groups of people, while valuing their differences. Model sound interpersonal boundaries and a high level of emotional intelligence. Manage difficult interpersonal situations effectively.
  • Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
  • Strong problem solving, time and project management skills are required to be successful in this role.
  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.


  •  A Bachelor’s degree is required, master’s degree strongly desired in social work or related field desired.
  • A minimum of 5-years’ supervisory experience, in a human services setting related to homelessness, supportive housing, mental illness, substance abuse, employment, domestic violence, etc.
  • A minimum of 3-years’ experience in the management/supervision of managers, desired.
  • 5-years or more of executive or senior management experience across a business of 50+ employees and a $2-5M+ budget and/or equivalent experience, strongly preferred.
  • Strong leadership abilities and experience managing senior staff and consultants, with a proven track record of achieving results through matrixed teams, desired.
  • Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, required.
  • Valid WA driver’s license, proof of car insurance, and a driving record that meets our standards, required.
  • Or combination of relevant work experience, certificate and/or equivalent continuing professional development or education.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

o   While performing the duties of this job, the employee is regularly required to talk and hear.

o   The employee is frequently required to stand, walk, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.

o   Work takes place in office and shelter environments where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

o   Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings. 

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact MPN Diversity Recruiters via phone at 404-629-9323 or via email at


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Our programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at our organization will mean that you will be in close proximity to the people we serve.

Our facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.

ABOUT THE ORGANIZATION: MPN Diversity Recruiters Confidential Client develops and provides essential services and affordable housing for people who are homeless and low-income in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization.

LOCATION: South Lake Union in Seattle, WA

REPORTS TO: Executive Director


SCHEDULE: Weekdays with evenings and weekends as needed

SALARY RANGE: DOE and within our salary ranges


MPN Diversity Recruiters Confidential Client is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. MPN Diversity Recruiters Confidential Client takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

Education Requirements

Bachelor's Degree