IT Quality Assurance Analyst

  • MPN Diversity Recruiters
  • Atlanta, GA, USA
Full Time Consultant Information Technology Internet Quality Control Software Development

Job Description


Our COMPANY CONFIDENTIAL CLIENT's Technology Organization Customer Engagement portfolio is seeking an individual that has the ability to apply analytical skills to proven testing methodologies in order to ensure successful software solution delivery on a few of our highly-visible agile teams. The mission of the Quality Assurance (QA) Analyst is to ensure every software solution is implemented without defects for the Online Customer Care (OCC) web site suite of solutions.  The testing analyst works closely with internal technical teams, Subject Matter Experts (SMEs), and business units to create and execute functional, automated, and performance tests.  The QA systems analyst performs analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws before authorizing that the solution is of sufficient quality to move to production. 




  • BS/BA in Computer Science, Management Information Systems, Engineering, Business or related degree preferred.  


  • Knowledge/Experience testing with CSS (Customer/1), OCC (Online Customer Care) web site, or VRU (Voice Response Unit) or related customer service/billing applications

  • Structured Software Testing Experience preferred
  • Experience with automated regression testing, performance testing, and an application quality management solution preferred

  • Experience writing queries preferred

  • Experience with HP UFT or similar testing tools preferred

  • Experience with automated regression testing preferred 


  • Strong analysis skills with ability to identify and document test plans, defects, and results

  • Meticulous attention to detail

  • Excellent root cause analysis skills & problem-solving skills

  • Acts with initiative, speed, and decisiveness

  • Effectively organizes tasks, manages multiple priorities/details, and meets tight deadlines

  • Learns quickly

  • Strong oral and written communication skills

  • Builds productive relationships with a focus on cooperation & teamwork

  • Communicate effectively and timely with customers, management, and team members

  • Displays “Southern Style”: Unquestionable Trust, Superior Performance, and Total Commitment

  • Display ability to work independently of direct supervision

  • Understanding of SDLC and Agile processes
  • Technical Aptitude 


  • Developing test execution strategy and test plans after thorough review of functional and technical specifications
  • Providing estimates through agile methodologies for thorough application testing
  • Conducting QA reviews and produce application quality metrics

  • Performing manual system testing and user acceptance testing for applications
  • Ensuring required documentation, test plan and test result documentation for projects and initiatives is developed
  • Working with program and delivery agile teams (developers, testers, analyst, product owners, and SMEs) to resolve quality issues

  • Coordinate and support automated regression, performance, and load testing with internal technology groups
  • Providing final signoff/authorization to move solutions to production

Other Requirements

  • Occasional night and weekend work may be necessary.


Our COMPANY CONFIDENTIAL CLIENT is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

How to Apply

***Qualified candidates only ****

  • Open or Confidential Candidate Referrals accepted
  • Call our office at 404-629-9323 or email any clarification questions.

Education Requirements

Bachelor's Degree