Field Service Technician - Charlotte / Raleigh

  • Johnson Health Tech Companies
  • Charlotte, NC, USA
  • 354 views
Full Time Customer Service

Job Description

Position Overview:

Under the direction of the Field Service Manager, the Field Service Technician is someone who schedules and performs field service work in accordance, as well as manages a limited parts inventory, with company policies and procedures. Duties include performing service work along with timely and accurate documentation of work performed.

Responsibilities:

Field Service (primary):

  • Completes dispatches in 48 hours or rejects dispatch so it can be reassigned
  • Complete work thoroughly to achieve 95% or higher FTFR
  • Follow field testing and rework procedures accurately
  • Document all inspections, maintenance, repair work and failures in the field through dispatch in Online Remedy
  • Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
  • When assigned, inspect newly installed equipment
  • Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment.

Customer Service (primary):

  • Schedule and perform field service work assigned by Customer Tech Support supervisory staff
  • Log all service claims in Online Remedy within 24 hours of work completed
  • Answer Field Technician service calls, diagnose and set service remedy into motion
  • Maintain an accurate inventory of service parts and perform audits
  • Discuss, Present and Close Preventive Maintenance Service Contracts and Out of Warranty Service Quotes available to Customers
  • Discuss with Customer continued Service when product is no longer under warranty
  • Discuss New Products with Customers
  • Keep Sales informed of upcoming purchases Customers are planning

Management Support:

  • Provide accurate service reports to management when requested
  • Frequent communication with Customer Tech Support, Quality, and Sustaining Engineering teams to assure high levels of quality and design of JHTNA products.
  • Report to Manager if Customer is having any issues that should be addressed at a higher level

Qualifications:

Education:

  • High school diploma or equivalent required
  • College degree in related field preferred
  • Additional training in commercial fitness industry or combination of education and experience preferred

Experience:

  • Minimum of 2-3 years experience in a technical support or service role required
  • Experience in technical and mechanical problem solving preferred
  • Working knowledge of commercial fitness industry preferred
  • Strong working knowledge of Microsoft Office Suite and similar communication related software
  • Experience with Microsoft CRM
  • Experience in field service preferred

Other Requirements:

  • Valid drivers license
  • Valid passport
  • Ability to analyze technical and mechanical problems

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Product discounts
  • Wellness programs


EOE/M/W/Vet/Disability

Apply Here


PI110279145

Education Requirements

High School Diploma