Associate Director of Advising Services

  • Clark College
Full Time Academia Education

Job Description

Associate Director of Advising Services

Clark College is currently accepting applications for a full-time, exempt Associate Director of Advising Services. This position plays an important role in the academic success and retention of students enrolled within one of three advising divisions, which include shared oversight of transfer programs, professional and technical programs, and applied baccalaureate pathways. This position will plan, develop, and manage effective advising for a diverse population of students, including the advising curriculum and support for Running Start students within 13 service districts. This position reports to the Director of Advising Services and works as an integral part of a leadership team within Advising Services.

Clark College is an equal opportunity employer. Protected group members are strongly encouraged to apply. Clark College does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in its programs and activities. The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, goals, and
objectives of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance diversity and equity on our campus and in our community. Questions regarding the College’s Affirmative Action Policy may be directed to the Director of Human Resources, (360) 992-2105.

Job Duties and Responsibilities:
Managerial Responsibilities

  • Provide effective leadership, staff development, and management of advising professionals.
  • Support student success initiatives through delivery of exceptional services.
  • Monitor and utilize available data to design interventions and innovations that support student success.
  • Plan, develop, organize, and implement effective and efficient advising policies, procedures, and transition points for students enrolled in, and preparing for either career or transfer-pathway programs.
  • Monitor the overall effectiveness of advising processes in relationship to student retention and completion initiatives.
  • Provide coaching and development to motivate staff to improve student satisfaction and quality of service delivery by fostering positive energy and positive morale for the staff.
  • Act as a liaison between other departments in assisting with process based questions and procedural questions that involve Student Affairs specific questions, and in support of a holistic student completion framework.
  • Work closely with faculty and staff to resolve student/faculty issues and concerns regarding area of study programs and special population needs.
  • Develop and provide effective onboarding processes and ongoing training as needed for all direct reports.
  • Connects individual contributions with departmental and organizational goals to develop team commitment.
  • Compile and analyze statistical data for College use as directed by the Director of Advising Services. Prepare reports and presentations regarding data upon request.
  • Utilize college information systems to collect, analyze, and evaluate the success of program-specific advising. Implement improvements as appropriate.
  • Perform related duties as assigned.

Advising Related Responsibilities

  • Advise select students within two large areas of study so that they may develop education plans, enroll in appropriate classes, understand college policies and procedures, utilize online services, and be able to access and use college support services.
  • Provide supportive and appropriate advising for students struggling academically and suggest college success strategies to retain students in academic difficulty.
  • Project future advising needs for students within specific areas of study and/or are part of a special population.
  • Determine need for additional class sections, and work with Office of Instruction to address needs.
  • Provide assistance for general advising as needed.

Minimum Qualifications:

  • Master’s degree from an accredited institution.
  • Three years of relevant advising experience in higher education.
  • Ability to work collaboratively within a team and across organizational lines
  • Demonstrated ability to utilize technology (Microsoft Office Suite, Early Warning Systems, and Student Information Systems such as Banner, Datatel, Peoplesoft, etc.)
  • Demonstrated experience in effectively managing projects and deadlines.
  • Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
  • Ability to work a flexible schedule and travel for training.

Preferred Qualifications:

  • Relevant advising leadership experience in higher education.
  • Demonstrated experience-managing personnel.
  • Work experience within the community college environment
  • Bi-lingual.

Salary Statement: $54,892 annually
Benefits include vacation/ sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.

Required Online Application Materials:

  • Clark College Online Application
  • Letter of application describing background and experience related to qualifications and responsibilities of the position
  • Current résumé
  • Unofficial copy of all transcripts/certifications uploaded with online application or delivered to the Human Resources office in person or by fax (360-992-2873).

Please apply online at

To contact Clark College Human Resources, please call (360) 992-2105.

Application Deadline:
Required application materials must be completed and submitted online by 3 p.m., May 3, 2018.

Condition of employment:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts.

Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901.

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on the campus, and crime statistics for the most recent 4-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133. The most recent Annual Security Report can be viewed here:

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.

Clark College Human Resources
April 12, 2018