823-SAFE Assistant Program Specialist

  • City of Portland
  • Congress Center, Southwest 5th Avenue, Portland, OR, USA
Full Time Communications Government Transportation

Job Description

Do you pride yourself on your attention to detail? Do you have experience handling complaints and have a passion to help people, especially from communities traditionally under-served by government services?  If so, you may be the Assistant Program Specialist we are looking for!

The Portland Bureau of Transportation is currently looking for an Assistant Program Specialist (APS) to improve our customer service processes with one of our hotlines: 503-823-SAFE. This hotline is the intake point for non-urgent traffic safety and livability calls, emails, and other correspondence to initiate investigations for traffic safety and operational improvements. At PBOT we recognize that 823-SAFE is a complaint based system that is not used equally by all neighborhoods and communities, and we are therefore applying an equity lens to help inform program improvements.   

Duties include:

  • Responding to complaints by calling/emailing the requestor
  • Researching previous contacts about location/concern
  • Compiling a packet of information that assist in traffic investigation engineers
  • Researching and compiling transportation records related to risk and tort claims as well as public record requests
  • Processes and tracks speed zone change requests via TrackIT
  • Producing monthly reports of Traffic Investigation and Police Requests in TrackIT
  • Issuing permits for over-dimensional truck loads
  • Reviewing and maintaining insurance documents needed for permits
  • Conducting culturally responsive outreach to communities of color and immigrant and refugee communities

Experience in TrackIT, MAXIMO, and GIS are preferred but not required