Operations and Group Visit Coordinator

  • Michigan State University
  • East Lansing, MI, USA
Part Time Arts Facilities Information Technology Nonprofit Operations

Job Description

The MSU Broad Art Museum invites applicants for the position of Operation and Group Visit Coordinator with experience working within an arts & cultural organization. The position is a three quarter time position responsible for data collection for museum functions & visitor tours. It will also take a strong part in summer camp coordination and assist as manager on duty for gallery guides/student supervisors. 


    • Maintain up to date knowledge of Altru capabilities as applicable to all Museum function.
    • Oversee data collection from all in person museum interactions (onsite and offsite) including developing and facilitating data collection methods, providing quality control oversight and maintaining current information.
    • Work with other departments to ensure that data collection meets strategic goals and identify desired metrics.
    • Work to with other departments to facilitate accurate reporting


    • Oversee all communications and scheduling logistics of tour programs.
    • Work with a variety of constituents, education and facilities staff to identify touring needs, scheduling and implementation.
    • Coordinate staff and docent scheduling to meet touring needs.
    • Work with Education and Communication staff to identify and market tours to increase annual attendance.
    • Maintain tour tracking and evaluation processes and records.


    • Coordinate all logistical aspects of summer camp program.
    • Work with Education and Communication staff to develop outreach and marketing plan.
    • Manage camp registration program and materials including scholarship process.
    • Manage staffing, space and materials management.
    • Maintain camp tracking and evaluation processes and records.
    • Support Director of Education in compliance with University and State guidelines for youth programing.


    • Supervise gallery guides and student supervisors
    • Troubleshoot facility issues.
    • Troubleshoot customer service issues
    • Monitor and troubleshoot exhibition operational issues after business hours.
    • Serve as liaison with security and internal Museum departments in absence of Director of Facilities.
    • Ensure that all operational standards and policies are upheld.


Administrative Support, Database Administration, Strategic Planning