LSA Advancement champions the liberal arts at the University of Michigan by creating access and opportunities for learning, engagement, and giving that will improve the world. We seek a motivated, organized Stewardship Officer Associate to assist with the delivery of exceptional experiences to LSA donors. Under the direction of the Director of Donor Relations, the Stewardship Officer will provide a concierge giving experience for donations they process and support strategies and programs that enhance the College's overarching development goals and ensures that both new and existing donors who are important for the future success of LSA are appropriately acknowledged, recognized, and informed about the impact of their giving. This person will be part of a team of forward thinkers and will be responsible for supporting both short- and long-term projects. They will play a key role in assuring that we deliver unparalleled experiences that demonstrates the impact of giving to all LSA donors.
How to apply:
Please submit your cover letter (not to exceed one page) and résumé as a single electronic document.
Candidates who are not in compliance with above requests will not be considered.
Specific responsibilities include:
Donor Impact Reporting, Gift Acknowledgement and Donor Communications (30%)
- Track and enter stewardship plans for managed donors at the direction of the Director of Donor relations
- Support a stewardship program for Annual Fund and Planned Giving donors, including loyalty programs
- Send regular and seamless communications to Annual Fund and Planned Giving donors
- Use consistent, accurate and appropriate information sharing mechanisms for stewarding prospects and donors
- Support stewardship liaison relationships with Department Chairs, Center, Institute, and Program Directors as directed
- Maintain the systematic, integrated donor experience program that encompasses donor recognition and communications
- Request and maintain consistent, accurate and appropriate information sharing mechanisms for providing exceptional experiences for prospects and donors, as well as information on the impact of gifts to the College
- Support stewardship efforts when collaborating with LSA development, marketing, business intelligence, events, and communications staff to support the donor experience platform for Annual Fund and Planned Giving donors
- Track ongoing Department, Center, Institute, and Program events, as well as LSA Advancement content, to assure ongoing interaction with Annual Fund and Planned Giving donors
- In cooperation with the LSA Advancement Events Team, coordinate the comprehensive plan to track and distribute mementos to donors, volunteers, alumni, and friends of the College, based on giving levels and capacity
Donor Engagement (30%)
- Process and reconcile charitable donations accepted by LSA Advancement and partner with Gift and Records Administration, LSA units, administrative partners, and finance
- Provide unique and concierge donor experiences that leverage the richness of the College, indicate the appreciation and importance of these donors, as well as to illustrate the impact of their philanthropy
- Support donor recognition events, working in concert with the LSA events team
- Coordinate donor visits with students and departments
Donor Support and Operations (40%)
- Maintain tracking for donor experience related to gift processing, acknowledgement, recognition, ongoing communications and continued cultivation of past donors and current major gift donors
- Follow and maintain policies and procedures across LSA that are in concert with a comprehensive donor relations program that demonstrates donor appreciation, and provides information about, and examples of, the impact of giving to the College
- Record information on donor preferences and expectations that support a sustained level of exceptional experiences for donors, including satisfaction research
- Maintain a small portfolio of donors for concierge level service
- Bachelor's degree and 1-3 years of related experience in development, donor relations, alumni relations or a comparable field with progressively increased responsibility, or equivalent combination of education and experience is required
- Knowledge or experience with advancement data and related querying tools
- Excellent, proactive problem solving skills required
- Ability to perform multiple projects simultaneously with attention to detail and presentation
- Must possess strong written, verbal, and interpersonal communication skills
- Superior organizational and customer service orientation, as well as a commitment to excellence in stewardship and an ability to implement and maintain quality control standards
- Successful demonstration of initiative, team orientation and leadership skills
- Strong computer skills, including Microsoft Office, with the capability to master new software applications and technologies, including database management
- Ability to interact effectively with a wide variety of people
- Familiarity with the higher education culture
- Knowledge or experience with advancement data (DART) and related querying tools (Business Objects).Experience managing projects in a development community
- Knowledge or experience with donor intent, account maintenance and gift processing
- Previous experience managing/developing customer service programs
- Working knowledge of the University organizational policies, rules, regulations, procurement, and purchasing is desired
- Passion for the University of Michigan and the liberal arts
- Availability to staff events on weekends and before 8 a.m. and after 5 p.m. on weekdays.
The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College's Guiding Principles, and sustain the excellence of LSA.
To learn more about diversity, equity, and inclusion visit http://lsa.umich.edu/lsa/about/diversity--equity-and-inclusion.html
To learn more about LSA's Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
- Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
- Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.